MakeMyTrip India Complaints & Reviews

I booked hotel in goa in 9th october : but when i visited there there was no such hotel existed as mentioned on mmt. Even the location was wrong that was sent by mmt : i cancelled the booking after two hours as for two hours i was searching for the hotel. The people around told that there is no such hotel exist around. Now mmt is denying to refund my amount. It's completely harassment that with two families and kids after driving for 18 hours i had to face such thing in unknown place. Now mmt is not supporting too. I never cheakced in as there is no such hotel. But mmt is showinf that i haved checked in and checked out. It's completely misleading.

Hai iam shameer from kerala i booked honey package travel room flight ticket for 6 days 21/11/2018 to 26/11/2018 my booked id is nl[protected]. Morning 8 clock i reach delhi airport make my trip car came and pick.16 hrs travel delhi to manali travel by car.in half of the way car driver froce me u can take other room to stay in the night 8 clock i refused because i booked in room in manali by make my trip but the driver again froce and stop the car. I cal too much time custermor care but very poor reaponse nobody take action nobody take protection my family they are silly reaponse then i cal haryana headquarters they also bad response then that night i take my own room by rent this ia the reaponse of make my trip. Becareful all people no response no protection in this team beware

I have made a 2 way flight booking from chandigarh to chennai and chennai to Chandigarh just a few minutes back.

The amt is debited from my bank account whereas i haven't received the tickets.

When i try to contact makemytrip customer care, I'm not able to talk to them.

I was taken to the net banking page wherein i made the payment, but i was mot redirected back to the booking page where i am supposed to get my tickets.

Pls help...

Regards
L Srividya

I had booked wrong date for my return so i asked to customer care for change my date and she told me if i get full refund from airline company, make my trip do same and give me full refund but one condition is that i have to book ticket with same passangers and same details. She told me that i will get rs.4208 refund when i asked her. I do exactly same what she told then after another booking when i call again in customer care another guy told me that i only get rs.3350 only. I want complain against this misguidance from make my trip and want refund what they told me.

Booking refference of cancelled ticket: bbm5ks
Registered mo. No. : [protected]

I have booked Flight ticket from Kolkata to Chennai (PNR : WCTG4Q) on 21.11.18 to return (PNR: DEFRPK) on 25.11.18 .

Due to unforseen circumstances i have reschedule the flight to 29.12.18 to 07.01.19, but instead of date change fee (Rs.2500/- + 300/-)*2 = Rs. 5600/-, i have been charged Rs.6600/-.
Hence kindly sanction the remaining fare at the earliest.

I have booked 2 room for 3 days @ radisson blue hotel udaipur and the check in date is 14th nov. And check out date is 17th nov. 2018, at the time of booking i have submitted my gst no. But still i have not received the gst invoice for amount 60896.02rs.

Mmt team saying that you need to collect the invoice from hotel but hotel manager already made the invoice in favor of mmt as the payment made by mmt to hotel.

I have paid 60896rs to make my trip and i want the gst invoice from mmt

I created an account on make my trip. I made a booking but immediately i cancelled the booking. There is no option available to delete the account. I have tried every options but not able to delete my account. I am getting regular sms and mails from your side but i dont want to get any updates. This is very annoying. Please delete my account as soon as possible. I would be very pleased if you could delete it permanently. Kindly do the needful.

I booked a travel through make my trip and had to cancel it. They forced me to take the refund in wallet. (15th nov '18)
I could not use the wallet for 2 days and had detailed discussion with their agents.
Got a confirmation from them on mail that i can go ahead and book my travel from anywhere and they will refund my money back to source.
Now they are not reverting and forcing me to use the money on site.
I am not only concerned about my money but the force-full selling they would be doing across the country.
Please assist me in getting this corrected at website end.
I have an account in makemytrip through email neerajjain. [protected]@gmail.com

Hello team,
I have booked my travel on 6th nov and my travel date is 22nd nov 2018to

First of all i have not received any welcome call from the team
Ajay raipurkar who is working on visa is not responding. He confirmed latest by friday night visa will receive and he will send the passports at home. Friday entire day he didn't picked up the call. If the visa was still pending then he should have curtacy to call and inform.

Also note we want to know the exact details of journey and the phone numbers of the drivers who is going to receive us.

This is really disappointing as my travel date is 22 nd nov and i still don't have any details about my trip.

Please do the needful.

I booked a ticket on 16/10/2018 for travel from madurai to bhubaneswar on 6 th december, 2018. Airlines is indigo and reference i'd is ldy9qp. On 6/11/2018 i receive a message from indigo airlines that the flight timings has been changed. So, due to this change i cancelled my flight ticket on 6/11/2018 and indigo assured full refund. I enquired indigo customer care they told me that they have refunded the entire amount to make my trip on 6/11/2018 itself. On contact ing make my trip customer care no proper response and when will my amount get refunded

Sir. Ihave booked two air ticket as follows thro make my trip. Booking id nonn[protected]
1. Maa to ccu on the name of suganghi maddheswaran and shreya madheswaran. Pnr nos8fvpr ands8 s8fvpr
2. Dt of journey 09./11/2018 dep22.05 hrs ccu arr00.25 hrs
3. Indigo air lines 6e 6385
4. Ccu to rgn international flightjourney on 10/11/2018
By air india a1 227 dep 05.45 pnr nojr1xn andjr1xn
5. Both the tkt cancelld on 08/11/2018
I spoke several times on phone but did not get the refund till now. Further they are avoiding. Pl advise them to refund the money immediately.
Tkt booked by nithyashri jayashankar on mobile no [protected] email [protected]@gmail.com. Tnx nithyashri.

Sir. Ihave booked two air ticket as follows thro make my trip.
1. Maa to ccu on the name of suganghi maddheswaran and shreya madheswaran. Pnr nos8fvpr ands8 s8fvpr
2. Dt of journey 09./11/2018 dep22.05 hrs ccu arr00.25 hrs
3. Indigo air lines 6e 6385
4. Ccu to rgn international flightjourney on 10/11/2018
By air india a1 227 dep 05.45 pnr nojr1xn andjr1xn
5. Both the tkt cancelld on 08/11/2018
I spoke several times on phone but did not get the refund till now. Further they are avoiding. Pl advise them to refund the money immediately.
Tkt booked by nithyashri jayashankar on mobile no [protected] email [protected]@gmail.com. Tnx nithyashri.

I had done booking with make my trip form Singapore holidays but unfortunately we had to change the dates of travel.. And when we contacted make my trip regarding the change in plans they said the entire money on hotel booking cannot be refunded.. I can see the same hotel been offered at zero cancellation by other travel sites.. Make my trip is cheating the customer with there zero cancellation on hotel booking add.. There customer care is worst and relationship manger does not have any clue..

I accidently created an account on make my trip. I tried to delete it by looking into the account but couldn't find an option 'to delete'. Why doesn't make my trip have an option to delete while every other site does.
This is very annoying so please help me out. I would be very pleased if you could delete it permanently for me. Kindly do the needful....

I booked cab on 9th Nov 2018 for 11th Nove 2018, 11:30 AM IST pickup time.

at the movement 11:30 AM, MMT cancelled my trip.

The support and services are really very pathetic. i am facing the issue from first day, when i was booked the cab and MMT people canceled the cab at the last movement without proper alternative arrangement. I really faced very trouble due to this.

I reached at my destination after 12 hours due to lazy, liar, worst, ###, fraud MMT CUSTOMER CARE employees.

Now i am chasing MMT CUSTOMER CARE people 4 days from sunday for my refund amount and compensation amount which promised by MMT senior department.

I did not receive it yet.

When i was taking followup, then MMT team replied with this line "as per our telephonic conversation". while i did not receive single CALL TOday.

Now, please let me know, exact date and time, when these fraud people are refunding my money, otherwise i have call recording and all proof. i will take legal action against MMT team and organisation.

Regards;
Manoj Gupta

They applied for visa without booking tickets which is primary condition for tourist visa. When we argue for same they said trust on us as this is our daily task. Our visa got cancelled due to this reason. Now if we demand our money they are not giving us and saying it's very small amount you lost, we have customer who lost more than that.
They continuously forcing us to close our case and to reappeal. If we reappeal they demanding more money.
My children future is on sake, in future visa cancellation can be obstacle for them.
India reputation is also affecting by this kind of fraud. European government can ban indians to apply visa if such kind of fraud by reputated companies done on regular basis.

I had changed my travel date on makemytrip app and paid rs.1, 194/- and later they had refunded the amount and later i got a call that the date change charges is rs.3, 200 approx. I am a very old customer of makemytrip app now i am ready to pay this rs.3, 200 but in future i will make sure i dont book any tickets from makemytrip and delete all my account from make my trip.

Make my trip is a horrible app that shows u the dreams and photos of 5star hotels and gives u third class pathetic hotels
It's Been a horrible experience so I would want no one to book their hotel through make my trip
The hotel has no proper service and the view from our room is pathetic
The room is not as expected
When we pay for a five star hotel we would love to stay in one
I would kindly request make my trip to take concern of the customers problem on time rather than cancelling their calls !
If we pay the best we want the best .
Not even a single star for this website ! For sure

I had 11092/- In my wallet account as a mycash ( which was a refund for hotel cancellation ) . on 21st Oct 2018, I tried to tarnfer this amount to my credit card but every time while pressing the tab on their website it gives error "" oops something went wrong " I tried alomist 20 time on different browser / laptop / desktop / tabs but same problem .

I called customer care /// the first thing I would say about MMT customer care is " very unprofessional " I called 3-4 times and every time executive keeps me on hold for 10-15-20 min and finally transfer the call to some other executive to whom I need toe explain again everything . ( reference #[protected]

I sent almost 10 emails and more then 20 calls but until today no proper response from MMT .

and even after few days my wallet balance became Zero " so technically I don't have any money in my account now as per MMT ...When I called again thuer call center excecutive clearly told me that I have no balance in my wallet ...it sucks

I have lost my patience and for sure wont use thier services again in future

Dear sir/madam,

I am hemaraj sivaprakasam, i made a flight booking in make my trip, i made mistake in booking kuala lumpur to chennai instead of chennai to kuala lumpur on 23rd january 2019 on 12th november 2018 at 7pm. And i spoke to make my trip customer care and i advised to book new booking within today as chennai to kuala lumpur for that 5 passenger so that make my trip will give me refund money. He told me to give both booking id so that i will get void service. As i did same way as make my trip customer care person told.

First booking id (Issue): kuala lumpur to chennai is nn[protected]

Second booking id (Re booked): chennai to kuala lumpur is nn[protected]

I attached all the recording of what i spoken to make my trip team.

And after i did 2nd booking from chennai to kuala lumpur i informed to make my trip team he promised that if first person said so, then definitely money will be credited in your account. That call recording also attached.

Please rectify my issue and refund my money as early as possible.

Thanking you

Hemaraj sivaprakasam

+91 [protected]

+91 [protected]