MakeMyTrip India Complaints & Reviews

Hi,

My name is abhimanyu jitani and i have been a loyal customer to make my trip over the last few years. I must say till now i had a soothing hassle free experience with you guys but last week a big service error has been done by them which has completely alarmed me.

I had a reservation round trip scheduled between delhi and bangkok - booking id nn[protected].

My friend mr. Kunal arora also...

Booking reference: nn[protected]
Airline: goindigo
Complaint: cancellation charges claimed twice.
Indigo has refunded rs. 14208 for my cancellation after deducting rs.3000/- for each ticket.
But now receiving acknowledgement from make my trip for rs. 5412/-
I request you to refund the amount after deducting mmt cancellation fee of rs. 600 only....

Makemytrip booking id: nn[protected]
Tickets booked: maa to ktm (Round trip)
Airline: goindigo
No. Of pax: 8 nos
Cancellation: cancelled ktm to maa for 2 pax only
Cancelled on indigo airlines
Status of cancellation: rs. 14208/- is refunded to the makemytrip account
Complaint: refund amount not yet credited to my account.
Pnr: rfn1jw (Cancelled pnr generated by goindigo)...

I had cancelled an international trip on August 30th. The customer executive told me that the refund will be credited within 3 working days. But it did not happen till now. Whenever I call the customer service they keep on giving inconsistent responses regarding the reason for the delay. After 3 working days they said, the bank will take another 3 working days making it a total 6 days. After 6 days when I called, they said the reply from...

Date of booking/transaction:
July 26th, 2018

Mmt booking id:
Nn[protected]

Expected cashback date (As per t&cs):
August 16th, 2018 (I. E. 21 days from transaction date)

Complaint:
Booked airline tickets from makemytrip website using my mother's hdfc card [invoice screenshot attached for reference]. The hdfc offer at the time made us eligible for inr 10, 000/- cashback...

Hi, i have booked ticket from make my trip from delhi to jammu for 2people and my mistake i booked it for december instead of november, instantly i informed makemytrip to reschedule it for september but there was no response from their end. They called me next day and asked me for cancellation and re-schedule penelty, also make my trip connected my call to the go airline and executive there also didnot helped me. Still there are 100days left...

On 25/08/2018 i booked railway ticket which is from delhi (Dli) to barmer (Bme) and train number is 14569 is confirmed from mmt and also received the sms from your side. The train was scheduled to depart on 26/08/2018, but on the morning of 26, i got the message from irctc, in which i had 6 waiting lists. After that at 2 pm i received the massage from mmt in which i had 9 waiting list.
Then i call your mmt executive about this matter...

Booking was done 2 months ago for 15th sep departure ex del to bom & return 20th sep departure ex bom to del. Make my trip wrongly booked this for year 2017 instead of 2018 due to which my ticket stands cancelled as on date. Upon talking to mmt customer service this morning asking to correct and re-schedule for tomorrow departure they apologized for this it error and said the it desk will call in 72 days which means my scheduled date is anyways...

Even after a lapse of 12 days i am yet to get refund of rs.1988/- deducted from my account while booking a flight ticket from kolkata to bhubaneswar on 03.09.2018. Several times complain and phone calls have gone invain.
Please ensure that my money is refunded as account has been debited in a failed transaction. No ticket has been booked in my name.
Though someone from mmt assured me refund within 12 days i am yet to get my...

On 11th of September, 2018, i booked a round trip from Kolkata (CCU) to Muscat (MCT) the booking was a failure as i was asked to wait for 30 minutes for the process, and then also i didnt get any confirmation; but the ticket fare amount was blocked. I contacted the customer service and they asked me to re-book it. I booked the ticket again via credit card.
the customer care told me that my amount will be released. but till now my...

Thank you for using state bank internet banking. Reference no. For makemytrip (India) pvt ltd transaction of rs. 4968.0 from a/c ending 3923 on 11-sep-18 at 13:22 is igaeijonr9.
The above text i got from you. The amount deducted but ticket not booked. When i call your customer care, saying no booking on this no. What rubbish your customer care is. Even in ur website it is saying no booking in ur email id. Or in this no. How disgusting...

I have booked tickets from delhi to kochi from makemytrip. My flight from delhi to kochi was scheduled on 8-sep-2018. I have received a message from makemytrip that your flight has been cancelled by the airlines. But this flight was operational and due to this false message from makemytrip my trip has been spoiled. Now i want my return ticket cancellation without any penalties. Because this miscommunication was done by the makemytrip and...

I made a booking for the flight from patna to jammu (Booking id:nf[protected]) from my account ([protected][protected]@gmail.com). I applied the "mmtwedpr" coupon code and it showed me that the same successfully applied on my booking. But mmt says that it is not applied and because of that they can't process my cashback of rs. 1499/-. I contacted mmt support team and as per them i have not used that code for my booking whereas i remember clearly...

My husband and myself have booked flight to indonesia on 16th august 2018 separately. While i did miss to apply the coupon code of hdfcint for the cash back on my app, we made sure we booked thru that offer of hdfcint while booking for my husband on his account which has a cashback of 1200 when booked thru hdfc credit cards. It's been 21 days and we have not recieved the cashback, when we call and mail customer care, they are telling br...

I have 2900 cash in wallet and rest of the 1000 in wallet amount. When i used to add cash amount its give an error in because they block my wllet amount by saying misuse of wallet and it means we are using our money for booking the hotel or else and after free cancelling money goes to wallet cash which is not usable for another booking. I thing free cancellation we do beacuse we can cancel if we can show off for same in time. No clarification...

Sir/mamthis
is to inform that my family arranged a foreign tour to
malasia and thailand through ur patiala office starting from
16 aug to 23aug 2018. The cost settled was 51000 per person
for the whole trip hence i paid 2, 04, 000 for it.. Firstly we
were not given service voucher and hotel confirmation of
phuket till 15 aug eve. It was told that ur company will
charge 4000 rs...

On 2/09/18 rs.1988/- debited from my account while purchasing flight ticket from kolkata to bhubaneswar thru make my trip. Account debited but ticket not booked.

On 04/09/18 rs.1774/- debited while booking flight ticket from kolkata to bhubaneswar thru make my trip again. Account debited but ticket not booked.

In both cases "make my trip" has been alerted and complain lodged with them. But no refund yet....

I had booked a international flight from make my trip subsequently i had to cancel the flight i asked them to put my refund of make my trip in thier wallet only to enable to do another booking .i tried to use the wallet money for booking .i could do only one booking from my wallet.i have more money in thier other wallets also .but when i go to thier payment page and try to redeem thier money there is a error problem in connecting to the bank.I...

I have booked a ticket from coimbatore to bhubaneswar on 28th august the traveling the booking reference is nf [protected]. Due to a small mistake in the name of traveling passenger, i booked a fresh ticket correcting the passenger name within15minutes with your instructions. Since there are two pnr the concerned airlines cancelled the previous ticket bearing pnr-llngxe. The call center people indigo airlines assured me that the refund...

I have booked ticket from pune to dhule for 20th jul 2018. On the day of journey bus operator called me and informed me about the bus strike on that day and the bus is cancelled. I raised refund request on 23rd jul 2018. Called customer care 6-7 times, each time the call operator told that at end of the day i will get refund it's been 45 days now, i am still waiting for refund or progress status of my complaint.

Reference number:...