| Address: Jaipur, Rajasthan, 302017 |
I booked a hotel in ooty for two nights, i. E. On 25 & 26 th. December 2018 through make my trip. This hotel was shown at the mall road but it was false, i found hotel in deep exterior.
2- the hotel was shown 2 star but more or less it was like dharamshala, dirty rooms torn blankets, dirty bathrooms, washbasin's drain pipe was open flowing dirty water in bathroom. The room was three times over charged.
3- i booked another romm in same journey at bangalore in hotel hm suits, but this room was cancelled without my knowledge two days prior to my arrival, i had to book another room which was costlier, 1000 rs. Everyday.
4- i am very old customer of makemytrip but they are duping me every time.in 2017 also i booked hotel red fox in jaipur on 10 december but hotel refused, then i had to take another room in other hotel and paid rs.1000 extra for breakfast everyday.
I had similar experiences in nepal in 2011 and so many times in so many places, now i have concluded that mmt is a non-serios and unreliable company.
Feb 25, 2019
Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jan 25, 2019
MakeMyTrip India Customer Care's response Dear surendr14
We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -
• MakeMyTrip Booking Id.
• Correct Email address or number entered at the time of booking.
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
You did not attached
- place and date of the events,
- any receipt /payment document
which show the deduction of your anonymous account in anonymous bank.
Keep all receipts in your PC/laptop.
If you have any reservation from the service provider - which is not shown here- keep it the same folder in your laptop till the satisfaction of the claim!
You have 4. options for refund:
1. To submit the complaint on refund to your bank as the service had not been provided and the receipt had not been issued by the unknown service provider.
2. To submit the complaint on refund to the service provider - operator of the site,
where you had paid - as they had not provided you with the receipt, with a notable reason:
illegal charge.
3. To submmit the complaint to the local police office against fraud of the service provider (operator of gateway), who had not issue the receipt and harged your account twise without your authorization.
You need to explain when, where you attempt to make the rservation and to request to commence criminal mater gainst the manager of the servic eprovider whom you had paid.
The investigation of fraud - is aduty of the local police offic ein india.
In gneral, fraud is an illegal recept of money (no receipt after payment) following a false promise of the trader to make the reservationa and toissue e- ticket to your email box.
The local police office must issue the decsion (FIR) to you, if your desribed facts match the term "commercial fraud" or a similar term according to the criminal law.
4. If you had submitted the complaint (see point s 1 and 2 above),
and the bank or the service provider (may be operator of makemytrip) refused to refund to your account in 15 days,
you are entitled to start a civil case in the local court ether
- against your bank - the card issuer, who issued the attached receipt,
- against the (unknown) service provider - where you had attempt to make the reservation, whom you had paid by card, and who had not issued a written e-ticket to your email or to your phone within 24 hours follwing the payment.
in case o the civil case in te local court, you need to pay
- government fees, from rs2000 in such type of cases
- charges for the preparation of the documents - from !~8000 + own efforts like to go to the court, to go to the post office, to reply to the court, etc.
or
charges for the peraparation of the case in amount of 20000+ rupees if you want to give order to lawyer by phone only.
The fair court must award you all proved losses, moral harm, paid charges /fees by final judgemnt.
So I advise you to keep the documents related to your complaints, each attached receipt here including, for 6 months at least in your laptop.
I am not associated with the air carrier / government.
Sr manager for ICAO irregulations matters
Aryan engineers ltd
e mail for requests with documents: aryan(at)vivaldi.net
where (at) = @ .