MakeMyTrip India Complaints & Reviews

I have been communicating with make my trip for several weeks now. They cancel trips after receiving payment, give me fake email addresses, keep me on hold for hours, do not respond to emails. Now they are refusing to delete my account unless i send my gov id. No where in their legal user agreement does it state i need to give my gov id to delete my account. When i ask for an address to send a legal notice, they refuse to give it. I will not rest until my account is deleted, and i will not give them any id as i believe they will misuse it. I cannot give a complaint number as the representatives on the phone refused to give me one. I have recorded all my phone calls with them for proof!

Inspite of telling me before cancellation that i am entitled to a refund, the company is refusing to pay the same upon cancellation. On subsequent complaints again reassuring with a promise in an email that i am eligible for a refund, they reply back again on following up that there will be none. When i again ask for a receipt, they fail to provide one. No transparency in communication, faulty services offered

Iam job t shajan & iam from trivandrum. We had booked a hotel in chennai named clarion near us consulate, which is a 4 star hotel. We r 3 people in 1 room. U charged me around 5300rs per night
My compliants
1. They just give me a mattress without a cot. What iam i supposed to do.. U want me to lie in the floor.
2. The bathroom is very untidy. How iam i supposed to take a bath in that.
After paying this much amount, this is the services what i get from makemy trip and the hotel staff
This is absolutely ridiculous & disgusting

I did 2 flight bookings on 19 feb, 2019. For both my bookings i paid by google pay. First transaction for both the booking was showing failed. So i did the payment again. But the amount was deducted twice from my account. It seems to be a bug in the app. Eventhough it shows the transaction is cancelled, the amount debited is not refunded back. And there is no way to raise a complaint of this seriousness. All the customer care portals show flight related automated services. The amount needs to be refunded back.

My trip to shimla and manali was completely ruined by mmt. Their service is very poor and they dont consider the complaints of the customer seriously. The trip was managed by their vendor who denied some of the important inclusions of our package but lied to mmt about it.
And its disappointing from mmt that they are not considering the complaints of their customer but is supporting vendor who is having a low morale.
Driver refused to go to hotel in shimla and we had to take a lift from some random people, hotel ppl didnt serve us dinner on arrival although that was included in package.
We were not even taken for sight seeing as per the itineary given to us.

I booked a package for 1.9l with makemytrip and paid an initial amount of 1.33l immediately. 2 days later i got a call from garima from makemytrip that this price was quoted erroneously and i will have to pay additional 20k to secure my booking. I declined to pay this and then her manager kanika arora from makemytrip called me and said that if i don’t pay the additional 20k my current booking will be cancelled and my entire paid amount of 1.33l will not be refunded. This is a complete harassment.

This is a story of two people who wanted to visit Singapore.
We planned this trip for my boyfriend’s birthday. Visiting Singapore Zoo and SEA have been on his bucket list since a long time and I would not miss any opportunity to visit Universal Studios, and thus, the idea of this trip was born. We saved up for a couple of months and were very eagerly looking forward to this trip.
We made one mistake while planning this trip,...

Dear sir
I bought one ticket of indigo (Flight no. 6e-866), travelling from lucknow to kolkata on 10th march at 19:05-20:55 at around 10:45 pm on 16/02/2019.. Due to some reason the payment process (Via paypal) got completed but the ticket booking was not done. Details of the payment:
Invoice id: nf[protected]p1
Item amount: rs 4110
Transaction id: 6l413877n87449154
Copy of the invoice is attached with...

I booked cab through mmt from cochin to alappuzha (Karela) on 26th dec 2018. Booking id : nc[protected].

I made a call to the driver 1.5 hour before the journey. The number was busy. I just called him number of times after frequent intervals. He didn't pickup any of my call. Most of the time his mobile was busy. I shared my location to his whatsapp, he saw that but no response. Some times he cut the call. I could'n believe this kind of attitude from a service provider like mmt.

My family booked a combined boathouse at alappy. So, we wanted to reach on-time and make our attendance (Other families cannot wait for us).

I shared him my address, google location, also map image. He ignored everything. Not even a single response (Though he was watching all messages i shared him through whatsapp).

He made huge trouble for my family including my 2 kids. Finally we couldn't able to reach the boathouse, and lost money. After huge frustration and disappointments we asked him (Also mailed mmt) to cancel the trip. He did that immediately.

If he is not willing to travel then he should have informed us in advance. This is unprofessional. This is my last travel booking with mmt, i don't want anymore travel booking with mmt cabs and with these kind of ridiculous/responsible drivers.

Note : the amount i've paid for the trip is not yet returned to my account.

I am attaching all the details.

Also find below the driver detail :
Name : thompson
City : kochin (Kerala)
Contact : +91-[protected]

Hi,

1. I booked a srilanka trip for 4 including visa charges. However i had to pay visa charges 25usd for my father again due to wrong dob given by mmt team.

2. Also i was promised an suv for local travel in srilanka however i was given an uncomfortable passenger mobile.

My wife is pregnant and travel became very uncomfortable and risky. I kept calling make my trip but they didnt help.

I have all the evidences emails with me. Please help.

Make my trip not only robbed me off roughly 35- 40 thousand inr but also put my wife's health at risk.

I booked 4 train tickets through makemytrip india. Out of the 4 tickets, i wanted to cancel 2 tickets booked on 11/01/2019 from 12/01/2019 onwards but failed repeatedly.

The following is the detail of bookings to be cancelled.

1) make my trip booking reference is nr[protected] and pnr no.[protected] and transaction id: [protected] of irctc.

2) make my trip booking reference is nr[protected] and pnr no.[protected] and transaction id:[protected] of irctc

In mobile app. Or internet site while selecting cancel bookings or my trip it is always showing looks like you haven't made any bookings yet!
On selection of live chat or customer contact it is always showing someting as "i'm sorry! Looks like something went wrong and i could not help you"

I booked a cab from Noida to Auli for to and fro journey through makemytrip on 19th Jan'19 to 24th Jan'19. We paid the whole amount at the time of booking. Cab was 4 hours late due to which our whole trip destroyed. We missed our cable lift from Josimath to Auli and had to go with cab till Auli. In next two days due to snowfall cab got stuck there and we informed the same to MMT and we were told to pay Rs 5000/- extra to driver to get the cab in Josimath. We arranged to pay that amount to driver through someone else. After getting money from us driver refused to bring us back from Auli to Noida
This is really a cheater and fake company. Dont trust them at all. We had to make our own arrangements to come back from there and we had with us two year old baby and she had to suffer in heavy snowfall due to ther pathetic services. We had to spent double amount to come to our home.

We are now complaining to them from 26th Jan'19 but they are not returning my money nor replying to our emails. we are continuously following up with them and they are replying we are talking to vendor team and get back to you in 24 hrs but no one bothered about this issue.

They just take customers money by cheating and making fake promises and services. I want my whole money back and the amount i paid to driver also.

This type of companies should be drag to consumer court and banned to run their fake business. They put customers in trouble and make money through them.

Booking ID NC[protected]

Nl[protected]
We booked an international package to bali from india via make my trip. The mmt team confirmed that the additional luggage of 20 kilos will be included in the trip by paying 8500 rupees extra. At the time of departure the mmt team booked one sided luggage in rupees 4080 and assured us that the return luggage of additional 20kg will also be booked by them in approximately 4500 rupees. Now, the vacation is about to end and the mmt team is not reverting on this issue. The baggage team in bali is asking for 25000 rupees for the same 20kg luggage.
We’ve been trying to reach out to mmt team for last one week but they are not reverting with any solution. Seems like we’ve been cheated.
Please help.

Hi this is bobby i have made a booking booking id nf[protected] and return flight is with jet airways that flight is canceled by the airways sent an email i was try ing to reach the customer care but there is no option to talk with anyone i logged a complaint via chat your reference id[protected]

I want to modify the tickets booked no one is responding online or there is no other way to escalate the issue to customer care executive pls try to log a complaint against makemytrip website and try to help me o

I made the bookings for my husband using makemytrip website on 14th february 2019.
I put in all the details and verified the same for correctness.
Once the ticket was booked i checked the name and noted that the login name was picked up as the traveller name onto the flight ticket.
I tried calling makemytrip customer service and updating the same however the site asks to connect with the airlines to update the name and the airline suggests that the names cannot be changes as per the policy.
Due to a bug on the makemytrip site which picks up the login name instead of passenger name i have lost about 7000rs.

Make my trip provides refer and earn policy. According to which a person gets Rs. 100 as experience voucher + Rs. 300 as my cash, when the person who is referred completes his first trip using Make my trip app. I refferd my friend to download make my trip app. He downloaded the app and i got experience voucher of Rs. 100 later on he travelled to pune using make my trip app. After his trip i was suppose to get Rs. 300 in my cash.
I did not got any response from make my trip on this issue.
Farhaan.[protected]@gmail.com is my registered email id

Make my trip is harassing me as follows :
1. Earlier i have booked shakun hotel and resorts from 29.12.2018 to 01.01, 2019 and paid rs. 32, 063.00. |on inquiry from said hotel it was intimated that the hotel is closed. It is not understood how the said hotel was booked? And invoice was send for rs.10, 975.00, (Copy enclosed).
2. Same was informed to and shakun hotel & resorts was booked for rs, 10975 in lieu of that, and only rs. 6, 600.00 was refunded in place of 21, 088.00 (32, 063.00 - 10, 975.00). As per their guidance i have cancelled that hotel on line. On inquiry, it was intimated that the shakun hotel & resorts booking was not cancelled as such no refund will be made. The matter was referred to you and only 10, 000.00 was again refunded without and details.
3. Again i have booked trip to rajasthan from 23.03.2019 to 30.03.2019, against booking id nl[protected], dt. 10.01.2019, and invoice as net package price rs. 38, 399.00 was received after payment of rs. 10, 000.00. As per payment schedule. I have requested to amend/prep on my journey to rajasthan trip to 19.03.2019 from 23.03.2019. Same was agreed and intimated that the hotel paradise, jaipur is unable to prep on the date, the same was cancelled and rs. 6, 500.00 will be adjusted from the last/balance payment of rs. 19, 199.00. I have booked hotel arco, jaipur and paid 6, 199.00 from 19.03.2019 t021.03.2019 as intimated, i have paid rs.9, 199.00 as second installment on 02.02.2019 (Due date 13 feb 2019). After long request to send the fresh payment schedule, mmt has send fresh invoice by changeing the amount and asking me to pay about 54, 00.00 in place of rs.19, 199 - 6, 500 = 12, 699.00 (Copy enclosed). The reason best known to them. I have requested many time to review, but till date nothing has been done. This is that mmt is delaying intensely to grab my first installment by cancelling my trip. I have requested many time to intimate, for taking early action to continue or not. This is a clear case of harrasement and cheating by mmt. Thanks

My Daughter Akhila, booked a Room thru your site in OYO 16744 (LIVE IN CASTLE), Booking ID is NH[protected], Check in date was 08/02/2019 Friday @ 12.00. We reached there at 12.00 but they won't be able to provide the Room for us, waited up to 16.00 Hrs and the provided a Single bed Room for us. But we rejected the same and obtained another Specified Room in Other Hotel @ Bangalore.

This we have informed you and OYO Peoples at the same time. Regret to inform you that you were not interested to refund the amount which we had paid thru Internet Banking. Hence we may compelled to approach any Consumer Court for obtaining the same.

Your early action in regard will be appreciated.

With regards - ANIL.P (F/o.akhila)
My Mail ID is: [protected]@gmail.com, Mobile No.[protected]

This is regarding my dubai return ticket oe1tua booked through make my trip. I am very disappointed with the airfare paid. I realized that i have paid costliest fare for the spicejet flight booked. This ticket was available at other sites at less than rs. 13000 and other credit card offers are also there. I have booked my ticket 69 days before flight still i have paid highest fare due to choosing make my trip for my booking. I was charged rs. 899 as convenience fee which is also unfair. I am very unhappy with make my trip fare and will give double thought before booking my trips through make my trip in future.

Hi team,

I booked a flight with make my trip, details:-

Indigo departing 10/02/2019 00:45 arriving 02:05 pnq to nag
Flight no. 6e 284,

My bank account with bank of india
Account no. [protected]

The money is deducted but the flight is not booked, hence please help me get my refund.

Total amount paid in rupees 13237/-
My make me trip registered mobile number is : [protected]

And registered email id is : [protected]@gmail

*please help me in getting my refund*"