MakeMyTrip India Complaints & Reviews

I am user of mmt on frequent basis... But this time mmt disappointed me... I book hotel in ujjain for 6000, but the hotel was too bad after i visited there.. I didnt checked inn... And after that i ask mmt for refund.. So they said its not possible... From now i will not use mmt... And will see to other sites like go ibibo and booking.com
... Mmt disappointed me

Spice jet changed preponed my flight on dec 4, 2018 5.50 am. I was not properly informed on the same. When we reached the boarding point 45m mins before departure, they said, boarding closed. I requested to accomodate in their flight / other options, but asked to book another flight of 2 times the cost.

This is really bad on the airline part and i booked thru makemytrip.com. They also dint inform.

Filing a complaint for the refund and compensation for the hassle created to me and my family.

I've booked a flight ticket through make my trip. Money got deducted but never got confirmation. I've tried contacting them but didn't get a proper response. I've mailed them with the bank account statement. The email i got return was the auto-response email. They chose to ignore my complaint. Their customer care center is one of the worst i've ever experienced.

Waitinubject: reference complaint submitted to make my trip. Booking id
Nn[protected].
Reference id:[[protected]] transit visa

Here i would like to state the following facts for your information
And consideration:-

• i have booked the attached ticket to visit my daughter at
Auckland from delhi on 15.07.2018

• accordingly they booked my ticket from delhi to auckland via
Singapore and brisbane.

• on reaching the airport from gujarat and having a valid visa
For newzealand i reached delhi early morning on 9th october2018.

• the airline personals pulled me out of the queue saying i
Can’t fly as i need transit visa for australia.

• at the time of booking and finalizing it has not been
Informed that an exit visa would be required at australia. It was not
Even mentioned in the ticket or the ticket supplied to me, about the
Transit visa at brisbane which was for an hour only.

The officials were then contacted mmt on contacted on 09.11.2018 from
Delhi airport as being a lady the solution. The airline officials
Asked me to tell them to reschedule the flight.

They informed that nothing is possible with this ticket

I. Initially advised me to purchase new tickets from delhi
To auckland by same airline (Singapore line) directly and the cost
Of rs 90000/ and for return journey existing ticket may be used.
Ii. Accordingly the link for making payment of rs 90000 was sent on my email.
Iii. While i was trying to making the payment, i got another
Call from customer care was received stating that i have to book for
Return journey also and now cost has become rs.148134/,
Iv. Looking at the crucial hour the payment had been made by
Mr. Rana through card requesting them to cancel he ticket booked
Bur the make my trip people did not cancel the ticket.
To my surprise im sending an email to them daily but they are just keeping quite on my problem specially the financial loss i went through

I booked a hotel (Chowki dhani) for 2 nights on makemytrip.com for 09/11/2018. Booking id is nh[protected].
2 days before check in, my wife got diagnosed with dengue who was suppose to travel with me.
We contacted makemytrip customer care, where the advisor (Sujata) advised that they can cancel the bookings and as per mmt policy on medical issue refund can be made, we just need to share medical documents.
As advised by them, i shared all diagnostic reports, doctors prescription etc. Post 5 days, mmt declined that they cant refund anything.

Hi Team,

I have requested makemytrip invoice dept to issue me my invoice of Rs. 12031 for flight from Delhi to Hyderabad dated 23rd Nov 2018.
I made this request on 22nd Nov 2018 and it was supposed to get accomplished latest by 24th Nov 2018. However, it has not happened.

Further, even after continuous requests on customer care and follow-ups, I did not receive the invoice yet.
Wrong commitment has given many times about the timelines for me to wait.
Even after the completion of timeline, I am unable to see my invoice on my email id.

I request authority to look into this matter urgently and kindly resolve the issue at the earliest.

Looking forward to hear from your end.

Best Regards,
Manoj

Dear sir we booked two tkts from. Maa
To. Ccu for journey for 09/11/2018. It was cancelled on. 08/11/2018. But refund not paid. Following is the details.
Booking id nonn[protected].
Pnr nos8fvpr
Sugandhi madheshwaran
Shreya madheshwaran.
Maa. Toccu
Indigo 6e 6385
Dr of journey. 09/11/2018.
Cancelled on 08/11/2018
Mobile no[protected]. J nithyasree
Kindly arrange the refund to avoid initiating legal action. Tnx. J radhakrishnan
Mobile. [protected].
E mail. [protected]@gmail.com.

Makemytrip informed me vide id above on 26.7.2017 for refunding me the excess udf collected from me for my journey to london and back from new delhi. The refund is applicable for journey performed after 7.7.2017. The same is not informed to have been refunded to me as yet. It was informed that your company is in touch with the respective airlines. (The airlines - kuwait airways) kindly inform me the amount refunded and the concerned bank as it is now more than a year.

I accidentally created an account in make my trip with another email id. Now i can't access my first account. There's no option in your site to delete account permanently which is really weird and annoying. My registered email id is [protected]@gmail.com. Kindly delete this account linked to mmt permanently. Or i might consider registering with another travel site for better service than mmt. This is the second time i'm submitting a complaint....

As there was delay in flight ai-908 (Mct-maa) for 1 hours 20 minutes on 8th november 2018

Unable to fly on ai9557 (Maa - trz) on 9th november at 0545 hrs.

On the same day i booked on domestic flight indigo (6e 7145 maa to trz) and they charged rs.4600 for the ticket and additionally i paid rs.6000 for additional baggage of 15 kgs (Per kg 400rs). Totally i paid rs. 10, 600.

I kindly request you to look in to this matter and do the process for refund (Ticket no 098-[protected])

Passenger name: vijayan balachandran
Ticket no: 098-[protected]
Last 4 number of debit card: 0341
Mobile no: +[protected] & +[protected]
Mail id: [protected]@gmail.com

Thanks & regards

Vijayan. B
+[protected] & +[protected]

I was travelling with my mother from indore to mumbai yesterday on 24.11.2018 in rajmandir travels ac (Mp09fa9181) and found no lights and charging point in a working condition. While alighting from the bus, conductor asked me for extra money for single bag and when i told him that lights and charging point of berth 07, 08 is not working then he started misbehaving and abusing which is really unexpected and dissappointing. I had only asked him to note that it is not working but he was not listening and starts shouting. I am frequent traveller and was very much happy with rajmandir travels but now i will make sure that from next time not going to travel with such unprofessional travel agency and neither recommend anyone.
Thankyou

I tried to book a flight kolkata to delhi for march 2nd 2018 via flipkart app as it has a partnership with make my trip. But they deducted money without bookong tickets. The money deducted was 6576 from state bank of india on 24th nov 2018. I want my money back. When contacted make my trip customer care the automated voice said that there is no booking with my number so i could not contact any further. Whoever the concerned person is please look into the matter.

I made net banking payment, but i was not redirected back to the booking page where i am supposed to get my tickets.

The amount is deducted from my bank account whereas i haven't received any ticket.

I tried to contact makemytrip customer care but did not find any option regarding this issue.
Also tried chat with customer care through Help option in app but did not get any response.

A air ticket booked and paid on 7/9/18 for rs. 5537/- including gst tax vide booked id no. Nf[protected]. Received your gst tax invoice no. [protected] dt. 7/9/18 having gst no. 06aadcm5146r1zz., but gst tax not paid on gst portal against our gst no. 30ahupb1266a1zn. If you issue a gst tax invoice you are liable to pay to government, same has to deposited against our gst no.

I booked hotel in goa in 9th october : but when i visited there there was no such hotel existed as mentioned on mmt. Even the location was wrong that was sent by mmt : i cancelled the booking after two hours as for two hours i was searching for the hotel. The people around told that there is no such hotel exist around. Now mmt is denying to refund my amount. It's completely harassment that with two families and kids after driving for 18 hours i had to face such thing in unknown place. Now mmt is not supporting too. I never cheakced in as there is no such hotel. But mmt is showinf that i haved checked in and checked out. It's completely misleading.

Hai iam shameer from kerala i booked honey package travel room flight ticket for 6 days 21/11/2018 to 26/11/2018 my booked id is nl[protected]. Morning 8 clock i reach delhi airport make my trip car came and pick.16 hrs travel delhi to manali travel by car.in half of the way car driver froce me u can take other room to stay in the night 8 clock i refused because i booked in room in manali by make my trip but the driver again froce and stop the car. I cal too much time custermor care but very poor reaponse nobody take action nobody take protection my family they are silly reaponse then i cal haryana headquarters they also bad response then that night i take my own room by rent this ia the reaponse of make my trip. Becareful all people no response no protection in this team beware

I have made a 2 way flight booking from chandigarh to chennai and chennai to Chandigarh just a few minutes back.

The amt is debited from my bank account whereas i haven't received the tickets.

When i try to contact makemytrip customer care, I'm not able to talk to them.

I was taken to the net banking page wherein i made the payment, but i was mot redirected back to the booking page where i am supposed to get my tickets.

Pls help...

Regards
L Srividya

I had booked wrong date for my return so i asked to customer care for change my date and she told me if i get full refund from airline company, make my trip do same and give me full refund but one condition is that i have to book ticket with same passangers and same details. She told me that i will get rs.4208 refund when i asked her. I do exactly same what she told then after another booking when i call again in customer care another guy told me that i only get rs.3350 only. I want complain against this misguidance from make my trip and want refund what they told me.

Booking refference of cancelled ticket: bbm5ks
Registered mo. No. : [protected]

I have booked Flight ticket from Kolkata to Chennai (PNR : WCTG4Q) on 21.11.18 to return (PNR: DEFRPK) on 25.11.18 .

Due to unforseen circumstances i have reschedule the flight to 29.12.18 to 07.01.19, but instead of date change fee (Rs.2500/- + 300/-)*2 = Rs. 5600/-, i have been charged Rs.6600/-.
Hence kindly sanction the remaining fare at the earliest.

I have booked 2 room for 3 days @ radisson blue hotel udaipur and the check in date is 14th nov. And check out date is 17th nov. 2018, at the time of booking i have submitted my gst no. But still i have not received the gst invoice for amount 60896.02rs.

Mmt team saying that you need to collect the invoice from hotel but hotel manager already made the invoice in favor of mmt as the payment made by mmt to hotel.

I have paid 60896rs to make my trip and i want the gst invoice from mmt