MakeMyTrip India Complaints & Reviews

I booked cab on 9th Nov 2018 for 11th Nove 2018, 11:30 AM IST pickup time.

at the movement 11:30 AM, MMT cancelled my trip.

The support and services are really very pathetic. i am facing the issue from first day, when i was booked the cab and MMT people canceled the cab at the last movement without proper alternative arrangement. I really faced very trouble due to this.

I reached at my destination after 12 hours due to lazy, liar, worst, ###, fraud MMT CUSTOMER CARE employees.

Now i am chasing MMT CUSTOMER CARE people 4 days from sunday for my refund amount and compensation amount which promised by MMT senior department.

I did not receive it yet.

When i was taking followup, then MMT team replied with this line "as per our telephonic conversation". while i did not receive single CALL TOday.

Now, please let me know, exact date and time, when these fraud people are refunding my money, otherwise i have call recording and all proof. i will take legal action against MMT team and organisation.

Regards;
Manoj Gupta

They applied for visa without booking tickets which is primary condition for tourist visa. When we argue for same they said trust on us as this is our daily task. Our visa got cancelled due to this reason. Now if we demand our money they are not giving us and saying it's very small amount you lost, we have customer who lost more than that.
They continuously forcing us to close our case and to reappeal. If we reappeal they demanding more money.
My children future is on sake, in future visa cancellation can be obstacle for them.
India reputation is also affecting by this kind of fraud. European government can ban indians to apply visa if such kind of fraud by reputated companies done on regular basis.

I had changed my travel date on makemytrip app and paid rs.1, 194/- and later they had refunded the amount and later i got a call that the date change charges is rs.3, 200 approx. I am a very old customer of makemytrip app now i am ready to pay this rs.3, 200 but in future i will make sure i dont book any tickets from makemytrip and delete all my account from make my trip.

Make my trip is a horrible app that shows u the dreams and photos of 5star hotels and gives u third class pathetic hotels
It's Been a horrible experience so I would want no one to book their hotel through make my trip
The hotel has no proper service and the view from our room is pathetic
The room is not as expected
When we pay for a five star hotel we would love to stay in one
I would kindly request make my trip to take concern of the customers problem on time rather than cancelling their calls !
If we pay the best we want the best .
Not even a single star for this website ! For sure

I had 11092/- In my wallet account as a mycash ( which was a refund for hotel cancellation ) . on 21st Oct 2018, I tried to tarnfer this amount to my credit card but every time while pressing the tab on their website it gives error "" oops something went wrong " I tried alomist 20 time on different browser / laptop / desktop / tabs but same problem .

I called customer care /// the first thing I would say about MMT customer care is " very unprofessional " I called 3-4 times and every time executive keeps me on hold for 10-15-20 min and finally transfer the call to some other executive to whom I need toe explain again everything . ( reference #[protected]

I sent almost 10 emails and more then 20 calls but until today no proper response from MMT .

and even after few days my wallet balance became Zero " so technically I don't have any money in my account now as per MMT ...When I called again thuer call center excecutive clearly told me that I have no balance in my wallet ...it sucks

I have lost my patience and for sure wont use thier services again in future

Dear sir/madam,

I am hemaraj sivaprakasam, i made a flight booking in make my trip, i made mistake in booking kuala lumpur to chennai instead of chennai to kuala lumpur on 23rd january 2019 on 12th november 2018 at 7pm. And i spoke to make my trip customer care and i advised to book new booking within today as chennai to kuala lumpur for that 5 passenger so that make my trip will give me refund money. He told me to give both booking id so that i will get void service. As i did same way as make my trip customer care person told.

First booking id (Issue): kuala lumpur to chennai is nn[protected]

Second booking id (Re booked): chennai to kuala lumpur is nn[protected]

I attached all the recording of what i spoken to make my trip team.

And after i did 2nd booking from chennai to kuala lumpur i informed to make my trip team he promised that if first person said so, then definitely money will be credited in your account. That call recording also attached.

Please rectify my issue and refund my money as early as possible.

Thanking you

Hemaraj sivaprakasam

+91 [protected]

+91 [protected]

I had made a booking for cab id ending 3195 on 9th nov'18 for travel from nasik to pune on 12th nov'18 06:00 am for rs 2931/- for a one-way trip.

Had faced cancellation of cab during sept'17. Booked this hoping, makemytrip would have improved on their vendor contact and service. To be on safe side even raised two service requests[protected] &[protected] and got a confirmation that the cab will not be cancelled.
br...

Hi team,
Reference number[protected]
I have booked a flight from mumbai to aizawl for 17th november and return flight on 20 nov.in both the flight tickets my surname appeared to be wrong. I have given government id proof to correct my surname. While making the amendment make my trip has cancelled 17th nov flight tickets by mistake. I have been chasing them since more than 15 days but there is no response from them. I have made all the other bookings including confirmed return flight. I want make my trip to provide me my original ticket. The have not provide any refund and i don't wish to get refund. I need my confirmed flight ticket from mumbai to aizawl.

I booked a non ac room
On 10th nov at rubis kotakkal for my family.

Booking id. Nh[protected]
To take few hours rest near by any hotel as her parent were admitted in an hospital close to this restaurent.
But they denied room for us for the reason of local id proof.

But it was not prominently asked at the time of booking.
We costumers find this term only after payment.

As there was no option to cancel i forced to book another room in another hotel.

Please take necessary actions to pay my amount back.

Jabir pv
[protected]

I have booked this returned flight from delhi which is refundable and now i wanted to cancel it.. But surprisingly mmt is saying we gonno charge u twice as you have two flights with different pnr 🙄.. I am like charge a cancellation on one booking which i made how can u charge cancellation for both the flights when i have made a single booking of return ticket. It not my problem you created different pnr from a normal customer point of you i made a single booking u charge me for same how can u charge me for both the flight

Respected sir,
Good day
During my flight ticket booking lot of time banking mode got changed and mistake happened on my booking date.
Booking id: nn[protected] by make my trip
Around 21.56 hrs i called the customer care then they transferred to international department then i was waiting almost 20 minutes to 30 minutes to get him on line without response. Later he came on the line tried my request to change my date from 10nth dec to 13 nov 2018. But he declained and not done with my request.
Due to that i have happened to book a new ticket again with you for dated 13nov 2018 trip id is[protected]. By cleartrip

Kindly look in to this matter to provide justice for the failure of assistance and for my difficulties and over run expences.
With regards,
V. Santhanam
Mob [protected] (Whatsapp)

I boarded the bus from lucknow to dehradun run by operator named e-bus india.
My booking id is nu[protected].
The bus driver kept the air conditioner on at a temperature of 15-17℃, so low that it became unbearable for me as i could not breath properly, the air came directly on my face.
It was a sleeper ticket which i booked.
After repeated complaints to the driver, the operator and the customer service of make my trip nothing was done which could be of sufficient relief.
The compartment had a vent which could not be closed by the passenger and i was forced to sit in this cool box irrespective of my complains.
My friend named gurtej singh who was seated below in the sitting side on the first seat also complained of the cool temperature along with the other passengers in the sleeper.
This is a huge misconduct on the part of the operator as the condition was made unbearable.
On complaining again to the operator he suggested me to keep on going to the driver again and again to get my issue resolved. I had an injury in my foot the reason for which i took a sleeper bus, i could not avail the services which i paid for and this accelerated my pain and the wound in my leg got worst, this is a huge irresponsible behaviour and make my trip is also responsible for not providing proper services as is expected from a company this big which claims to provide the best of services.
I can also not find the bus operators name in the companies provided above. It was a bus run by e-bus india.
The operator did not provide a water bottle even which is a mandatory practice in all sleeper buses, for which yet again i had to get down with my injured leg.
This kind of service is not expected after paying such a huge some of amount.
Kindly find the relevant pictures attached.
I want a complete refund of my ticket and my friend gurtej's ticket, along with the compensation for travelling under such an unbearable condition, unwillingly being subjected to such air temperature in such a cold weather outside, with no option to close the vent and the medical expences i faced due to such gross misconduct of a sleeper bus operator e bus india and make my trip, as mmt should also be held responsible as they should know the services they offer are worth the money being paid by the consumer or not, being trustworthy company for providing services as they claim to be.
In the month of november when the temperature outside is going to reach 16 degrees as google shows the whole purpose of booking an air conditioned bus is frustated if the temperature is kept at 15-17℃. A warm environment is what a consumer expects and not an unbearable one.

Hotel name : radisson hitech hyderabad
Date ; 10th nov 2018
Problem :
I stayed for one night on 9th nov 2018in this hotel but to my surprise the hotel does not have effective air con cooling system. I almost got suffocated n informed hotel staff but they give all fake reply like cooling will come in few minutes. Those few minutes turn into hours n the cooling doesn’t come. Also maintenance staff treat us as if we have seen ac only in hotels. After all i got a pedestal fan then i slept. When i called mmt helpline they said we will resolve the problem. But to my surprise, even though i m mmt double black customer there were only fake promises. I asked the executive to cancel other day booking but again rules n conditions which favour hotel n makemytrip.com.

Customer suffers and such companies give fake promises of customer satisfaction.

Hi,

I have mark this email to the consumer redressal court just to keep them posted about the harassment which i have gone through make my trip

To start with the cab book with vehicle no
Dear *murtuza kapadia*, driver and cab details for booking id *nc[protected]* are as follows: driver name: *mr rajendar singh*, phone: *[protected]* and cab number: *rj 19 ta 6511*. For assistance call our toll free number: *[protected]*

The above vehicle never turned up instead some other vehicle was sent i could not reach the driver because the no provided was of an agency and they could not find the booking at last the drive called at 11 that he is on the way.

As per the mmt tat the driver details are shared 2 hrs prior to the pickup but it never happened once i called they were surprised luckily the wrong cab arrived after cross inquiry the driver agreed that i had a booking

The cab ac was not functioning but the driver said it's hot so may be u are feeling so which was completely misleading at last the vehicle broke down due to improper vehicle condition the steering got locked and the vehicle could not move at last i decided to speak to the vendor he said what can i do you speak to mmt.

But as discussed mmt did not respond neither in the beginning not at the time of broke down they just kept me on hold and never replied till now.

I paid 2000 to reach jaiselmer and with my wife kid and luggage it was extremely painful but all this was completely ignored by mmt representative.

Now i have reached my destination on my own and blocked my capital with mmt would claim refund and compensation of such unpleasant and unprofessional service.

Awaiting response.

Sir/Ma'am,

This is in regard to the unauthorised transaction from my account towards one of the MakeMyTrip agent portal registered to your company.
Transaction details :- PUR/MakeMyTrip APIN/Gurgaon// Seq No :[protected]

Please look into the matter and stop further payment of this transaction and inform me in regarding to the following case.
My account number is:- [protected]
Axis Bank
Amount deducted :- Rs. 32000
Account holder name :- Vijay Kumar
Mobile number :-[protected]
Incedent date :- 7/11/2018

Make my trip accepted my booking request for airline ticket from mumbai to Delhi and return.

While the ticket was being booked, the ticket permitted a cabin luggage of 15kg + 7kg of hand luggage.

However, the ticket sent me to mentioned only hand baggage. While querying this with customer care, they agreed the mistake and asked me to claim a refund after paying at the airline. When i asked them to add that privilege directly, they are not agreeing to do it and are making claims that the ticket never mentioned cabin luggage. I have attached the screenprint when for reference.

I've booked a hotel room in cosy home, gawahati, and also made the full payment to make my trip account via upi mode by google pay but i have not received the booking i'd and when i reached the hotel the hotel premises said that their is no booking by your name and then i tried to contact customer care of make my trip they don't have the option to talk without the booking i'd. Then i contacted on email i didn't got reply and then i chat on facebook page of make my trip they said they will refund it within 72hrs but i have no money in account to book hotel now... I have attached the email and facebook conversation...

Thank you

While booking flight tickets on 1st of november from nagpur to banglore from my bank of india atm card, two times my amount of rs. 2, 130 and rs. 2, 135 has been deducted but the processing was failed. I also lodge complaint on 2nd of november, its been one week but my amount had not been reversed.

Kindly plz check it and resolve my problem as soon as possible

I was checking the total amount of booking and when i went payment page accidentally i got click on my saved credit card and after that i received otp no. And i don't understand there is option cancel and submit i click on cancel but how it is possible the was done you check my booking there is not even any promo code i applied i am not stupid without any promo code i will book flight tickets and also passengers names are also wrong because i was just checking total amount of booking and this is cheating from mmt that you click on submit without my permission so therefore i am requesting you to kindly change passengers name or refund my full amount i am using your app since 10 years don't loose your old customer i hope you will take strict action
Thanks a lot

Your a/c [protected] is debited with inr 30000.00 on[protected]:13:52 a/c bal is inr 29.57 info: pur/makemytrip apin/gurgaon//
Sir please cancel and refund in my original bank account
Sir an unknown person has transferred 30, 000 to the makemy trip company by transferring them online with my account. I have lodged a complaint against that unidentified person in our axis bank and have also filed a complaint against the unknown person in his nearest police station.
My name dheeraj kumar s/o jairam prasad uttari jatepur harahwa fatak post gorakhnath gorakhpur 273015
Axis bank
Bank add 616 mohalla shapur medical college road gorakhpur 273001
Account [protected]
Debit card [protected]
Transition date 2/11/2018
Transition no[protected]
From debit card
My mobile no [protected], [protected]