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MakeMyTrip India Complaints & Reviews

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Updated: May 23, 2026
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B
BABUPAGLA
from Bengaluru, Karnataka
Jan 11, 2019
Resolved
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Address: 700064

I had made a flight booking del-ccu vide nf[protected]. When i went online to make a date change, i was not allowed and, instead, asked to apply for an executive to call me.
Even after 32 hrs of the above, i did not get any call.
In desperation, i became panicky and called makemytrip. No positive response.
Then, having no alternative, i booked a fresh ticket vide nf [protected].
I have not cancelled the earlier ticket,
I am a customer of makemytrip for last 15 years. I am a mmt black member too. I have 1055 in my wallet.
Can u please help a senior citizen in distress???
Mar 11, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Feb 06, 2019
MakeMyTrip India Customer Care's response
Hi BABUPAGLA
Greetings from MakeMyTrip.
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further, in reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Regards,
Team - MakeMyTrip Care
There is no full e-ticket seen at this site, as it is not the Makemytrip site.

Nobody has a duty to respond on anonymous requests, on unidentified requests.

If the e-ticket does not state the prohibition to change of flight,
the author can to submit the writeen / electronic complaint for refund /compensation,
which is addressed to service provider with exat request.

If the complaint for refund/compensation is not succeeed with 15 days (no e-ticket change, no refund),
the author can bring the civil suite to the local Indian court in your state, via laywer or by himself.
Chargess start from 10000 for such type of cases + own efforts.

Time limit: such types of claims can be submitted to the court not later than 2 years following the refusal of the service, or the date of the reply of the service provider, or the flight.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
[protected]@vivaldi.net
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    S
    sunil1970sse
    from Chas, Jharkhand
    Jan 11, 2019
    Resolved
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    Address: 834002

    Sir,
    I had booked one cab through mmt on 02.01.2019 for the journey to be performed on 03.01.2019 from shirdi to mumbai. It was intimated that the cab details shall be provided two hours before the journey which was to be performed at 11.00 am but till 11.00 am on 03.01.2019 no details was provided. The booking was cancelled by mmt despite our request to supply the vehicle immediately. This caused a great inconvenience to me. It was also told that the booking amount shall be refunded immediately.
    But i am sorry to say that the amount has not yet been credited back into my account. Kindly refund the booking amount immediately as the facility was not provided and cancelled by the make my trip company.

    Regards,

    Sunil kumar
    Phone no:- [protected]
    Mar 11, 2019
    Complaint marked as Resolved 
    MakeMyTrip India customer support has been notified about the posted complaint.
    Verified Support
    Feb 06, 2019
    MakeMyTrip India Customer Care's response
    Dear sunil1970sse

    We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

    • MakeMyTrip Booking Id.
    • Correct Email address or number entered at the time of booking.

    We await your response to get the matter checked at our end.

    Assuring you best of our services.

    Team-MakeMyTrip Care
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      H
      Hiraltanna
      from Ahmedabad, Gujarat
      Jan 9, 2019
      Resolved
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      I have already raised a query related to international travel on mmt reference no :[protected]. Upon requesting multiple times on phone and on email on the same query, proper answer has not yet been received. Even while escalating same on mmt support page, it redirects to another page and it has become impossible to get a simple yes / no answer of the query. Highly disappointing.
      Mar 12, 2019
      Complaint marked as Resolved 
      MakeMyTrip India customer support has been notified about the posted complaint.
      Verified Support
      Feb 06, 2019
      MakeMyTrip India Customer Care's response
      Dear Hiraltanna

      In reference to your query regarding Visa and baggage allowance under e-mail reference id[protected], our concern team has replied you with the details and also shared you with the revised e-tickets. For any further assistance, please revert to team on same e-mail reference number. We thank you for contacting us.

      Regards,
      Team - MakeMyTrip Care
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        P
        Priyadarshini Menon
        from Badagara, Kerala
        Jan 9, 2019
        Resolved
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        Hi,
        We have booked a stay thru make my trip on jan 1st, already paid too.
        As we reached hotel.. It was not as shown in the website.. We immediately informed the makemytrip team.. From there onwards we are being fooled by make my trip.

        Each time i am calling they say that our case is with customer delight team.. And they need 24hrs to get back.. Today is 9th jan till now.. It’s not resolved.

        Hotel is sea panoramic by nextel group, allepey.
        Hotel is really shabby.. And not worth and seems not safe to stay with family.
        I have paid 10282/- rs for the same. There was no one in the hotel to answer the calls, even makemy trip team couldn’t reach the hotel people.. Still my refund is not done.

        I feel makemytrip is taking women’s safety for granted. They are not bothered abt the safety when the country is goingtheu a bad scene.

        Bcoz of all these we checked in to hotel ramada at allepey again where we paid 13450/-, we have the bills.

        I humbly request the team to process my refund and also to consider women’s safety as priority.
        Stop cheating customers!!!

        Booking date :31/12/2018
        Name :pasco ouseph
        Mar 11, 2019
        Complaint marked as Resolved 
        MakeMyTrip India customer support has been notified about the posted complaint.
        Verified Support
        Feb 06, 2019
        MakeMyTrip India Customer Care's response
        Dear Priyadarshini Menon

        We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

        • MakeMyTrip Booking Id.
        • Correct Email address or number entered at the time of booking.

        We await your response to get the matter checked at our end.

        Assuring you best of our services.

        Team-MakeMyTrip Care
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          V
          vishuchinna
          from Delhi, Delhi
          Jan 9, 2019
          Resolved
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          Address: 744107

          Sir this is to inform you that i have booked indigo flight from bangaluru to vishakapatanam vide pnr no. Yn2eke flight no.6e 208 (A320) dated 07.01.2019. On 7th january i got sms from indigo airlines that your flight as has been cancelled due to bad weather condition. Further i would like to inform you that on same day i had another flight from port blair to bengaluru and as my home town is vishakapatanam but the indigo airlines refuse to arrange some alternative flight being no other option i have stayed at bengaluru one night with my own cost and next day with more fare rs.11, 000/- i had paid to reach vishakapatanam. I dont want appolozise and all only thing i need some compensation.

          I further to state that the refund of my ticked was only 3269/- instead of total fare was 4370/- when i contacted to customer care they informed me that the discount has been cancelled i got a discount on both sector but when ticket cancelled from airlines side they should be responsible for this not the customer. I dont understand being a customer i have been troubled alot and not even full refund i got. Please may i konw the reason.
          Mar 13, 2019
          Complaint marked as Resolved 
          MakeMyTrip India customer support has been notified about the posted complaint.
          Verified Support
          Feb 06, 2019
          MakeMyTrip India Customer Care's response
          Dear vishuchinna

          We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

          • MakeMyTrip Booking Id.
          • Correct Email address or number entered at the time of booking.

          We await your response to get the matter checked at our end.

          Assuring you best of our services.

          Team-MakeMyTrip Care
          Delete account
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            G
            Grover Charu
            from Meerut, Uttar Pradesh
            Jan 9, 2019
            Resolved
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            Resolved

            I make 2 seats booking by volvo bus on 21st december 2018 from delhi to manali through your site. You have not clearly mentioned your bus no. At all and at the last moment you have changed our bus.
            Your boarding time was 10:00 pm but it has started moving after 12:00 pm this night.
            And reaching time was 11:00 am but it has reached thr after 6:00 pm, due to this we have suffered heavy loss in manali.
            Atleast u should inform passengers abt your changes.
            U have wasted our full day and due to that we have suffered heavy loss there.
            There was no facility at all in bus like drinking, blanket, etc and driver took many stoppage during tht travel... It was seem he was totally unknown by that route and driving was very slow.

            I have suffered heavy loss so that i want my claim for that. Please reslove this issue and look into this matter.

            I m sending details and find the attachment related to it.

            Bus operator - himachal holiday tours
            Bus no.- up22t8953
            Passenger - charu gulati and rahul gulati
            Seat no - 9 &10
            Mob no.- [protected]
            Make my trip bus id - nu[protected]
            Mar 12, 2019
            Complaint marked as Resolved 
            MakeMyTrip India customer support has been notified about the posted complaint.
            Verified Support
            Feb 06, 2019
            MakeMyTrip India Customer Care's response
            Dear Grover Charu

            We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

            In reference to your concern regarding your bus booking, we regret to inform you that no refund can be processed since Bus operator has denied for the same. We have taken cognizance of your comments and the spirit in which you have shared your feedback. It is unfortunate to note that your recent experience with the hotel has not been up to your satisfaction.Please be assure that we will take this up strongly with the vendor and also will take the precautionary steps to avoid such unfortunate incidents in future.

            I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

            Regards,
            Team-MakeMyTrip Care
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              Y
              Yogesh Walia
              from Bengaluru, Karnataka
              Jan 8, 2019
              Resolved
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              Resolved

              Website: Make my Trip

              Advance receipt
              Voucher no :
              [[protected],
              [protected]]
              Invoice no.
              [protected]
              Date
              06-nov-2018
              Place of supply :
              Haryana
              Booking id:
              Nh[protected]
              Customer information
              Hotel name
              The byke old anchor beach
              Resort
              City
              Goa
              Travel date
              24 dec 2018 - 29 dec 2018
              Customer name
              Yogesh walia
              Contact no.
              [protected]
              Email id
              [protected]@gmail.com
              Customer gstin
              Unregistered
              Customer address
              Payment breakup
              *accommodation charges
              (Including applicable hotel taxes)
              Collected on behalf of hotel
              Inr 50656.0
              Mmt service fees inr 4001.98
              Reversal of makemytrip service fee - inr 4001.98
              Effective discount - inr 3140.02
              Cgst @ 9% inr 0.0
              Hr-sgst @ 9% inr 0.0
              Total booking amount inr 47515.98
              Donation amount inr 5
              Grand total inr 47520.98
              Wallet utilisation inr 2100.0
              This is a computer generated invoice and does not require signature/stamp.
              The amount received as donation will be used for the specified charitable causes. Makemytrip will donate the collected amount to makemytrip foundat
              Feb 25, 2019
              Complaint marked as Resolved 
              MakeMyTrip India customer support has been notified about the posted complaint.
              Jan 08, 2019
              Updated by Yogesh Walia
              MMT charged 47000 Rs for this hotel...
              On enquiring from hotel website we got to know that same accommodation is available for Rs32000 to Rs35000.
              When we tried to cancel the booking on MMT it showed that booking cannot be cancelled..
              Refund the extra amount charged by MMT
              Jan 08, 2019
              Updated by Yogesh Walia
              near about Rs 15000 extra is charged to us by make my trip..
              give us the refund...
              shutdown this website
              Verified Support
              Jan 25, 2019
              MakeMyTrip India Customer Care's response
              Dear Yogesh Walia

              Greetings from MakeMyTrip

              In reference to your concern regarding excess charge against your hotel booking, please be advised that the amount against your booking was charged as per the inventory provided by hotel at the time of booking. We do not have control over hotel’s offline or online rates. And the booking made by customer post checking the cost before booking. There were no hidden charges taken by MakeMyTrip. So, we regret to inform you that no refund would be possible from our end. We thank you for writing to us.

              Regards,
              Team-MakeMyTrip Care
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                S
                Smita_rani
                from Bengaluru, Karnataka
                Jan 8, 2019
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                Address: 560078
                Website: makemytrip.com

                I had booked an international package to singapore from make my trip. Visa was also included in the package. They could not get my visa done and now they are saying nothing can be refunded as the trip was non-refundable. Since we are not cancelling the package and visa was not yet done, they should refund my money. I am requesting them a lot but no positive reply from them.
                MakeMyTrip India customer support has been notified about the posted complaint.
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                  R
                  rsahasra
                  from Mumbai, Maharashtra
                  Jan 7, 2019
                  Resolved
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                  Resolved

                  Address: Gurgaon, Haryana
                  Website: www.makemytrip.com

                  Booking ref # nl[protected]Passenger name - sameer kulkarni)

                  Sameer kulkarni is my son in law & recently got married to my daughter (Shreya) sameer & shreya both live in usa & now travelling to andaman.

                  Grievance - though cyclone alert was published even on 3rd january 2018 no proactive measures were taken or even intimation given to passengers. Instead local police alert given yesterday (Sunday) about preporning the ferry from neil island to port blair was neglected by mmt & as a result all passengers of mmt are caught at neil island. We request mmt to bear addtional costs for hotel booking as well as additional expenses towards rescheduling the flight. We are worried & concerned since they have to take return journey flight to usa on 10th january 2019. Mmt is not taking any precautions about passengers cought in cyclone
                  Feb 25, 2019
                  Complaint marked as Resolved 
                  MakeMyTrip India customer support has been notified about the posted complaint.
                  Jan 07, 2019
                  Updated by rsahasra
                  It is very unfortunate that we are not getting any support & help from MMT even though situation is serious & we have been making repeated follow ups.
                  Verified Support
                  Jan 25, 2019
                  MakeMyTrip India Customer Care's response
                  Dear rsahasra

                  Greetings from MakeMyTrip

                  In reference to your concern, we apologize for delay in response further, as checked the concern was for old date so we have reason to believe that issue has got resolved.

                  Thank you for writing to us.

                  Regards,
                  Team-MakeMyTrip Care
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                    A
                    Aditya Sangvekar
                    Jan 7, 2019
                    Resolved
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                    Resolved

                    Address: Thane, Maharashtra, 400605
                    Website: www.makemytrip.com

                    Dear sir,
                    My name is aditya sangvekar and my registered mobile no is [protected]. I have made my flight bookings to portland through makemytrip.com. Also i wanted a hotel in portland-oregon according to my given ticket itenary. I have been asked to make my hotel bookings according to the arrival at the portland. Your executive have made wrong booking for the hotel. I have faced lot of problems.
                    As per my request (You can verify by the call recordings). According to my flight ticket literary a hotel booking suppose to be done at portland-oregon and the booking was done at portland-meins by your executive with the same hotel.
                    Help me please in this regard.
                    Please note i will be available on [protected] after 11 jan 2019.
                    Feb 28, 2019
                    Complaint marked as Resolved 
                    MakeMyTrip India customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 25, 2019
                    MakeMyTrip India Customer Care's response
                    Hi Aditya Sangvekar

                    Greetings from MakeMyTrip.

                    We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                    In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

                    Assuring you best of our services.

                    Regards,
                    Team - MakeMyTrip Care
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                      S
                      surendr14
                      from Udaipur, Rajasthan
                      Jan 7, 2019
                      Resolved
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                      Resolved

                      Address: Jaipur, Rajasthan, 302017

                      I booked a hotel in ooty for two nights, i. E. On 25 & 26 th. December 2018 through make my trip. This hotel was shown at the mall road but it was false, i found hotel in deep exterior.
                      2- the hotel was shown 2 star but more or less it was like dharamshala, dirty rooms torn blankets, dirty bathrooms, washbasin's drain pipe was open flowing dirty water in bathroom. The room was three times over charged.
                      3- i booked another romm in same journey at bangalore in hotel hm suits, but this room was cancelled without my knowledge two days prior to my arrival, i had to book another room which was costlier, 1000 rs. Everyday.
                      4- i am very old customer of makemytrip but they are duping me every time.in 2017 also i booked hotel red fox in jaipur on 10 december but hotel refused, then i had to take another room in other hotel and paid rs.1000 extra for breakfast everyday.
                      I had similar experiences in nepal in 2011 and so many times in so many places, now i have concluded that mmt is a non-serios and unreliable company.
                      Feb 25, 2019
                      Complaint marked as Resolved 
                      MakeMyTrip India customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 25, 2019
                      MakeMyTrip India Customer Care's response
                      Dear surendr14

                      We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

                      • MakeMyTrip Booking Id.
                      • Correct Email address or number entered at the time of booking.

                      We await your response to get the matter checked at our end.

                      Assuring you best of our services.

                      Team-MakeMyTrip Care
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                        M
                        Monika rana dhankar
                        from Patiala, Punjab
                        Jan 5, 2019
                        Resolved
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                        Resolved

                        Address: Gurgaon, Haryana, 122001
                        Website: Make my trip India

                        Not get the resolution of booking which i had with them, not giving response to us and we are on the way but everyone forcing us to get refund as per their terms and conditions after deductions and not providing us any solution, very bad behaviour, due to flight canceled by airlines second time and it’s updated to customer before an hour only when customer reach to catch the flight, when we contact to make my trip team as because we booked through them they were put us on hold again and again and when we contact them at last their behaviour was very rude and they forcing us again and again for cancelation and get refund of flight and food r hotels they told us that is not refundable. When we ask him to provide us for different destinations options they did not provide and again forcing for cancellation with their terms and conditions, now the thing is that they are not providing any solution and not even ready to refund us full amount which we paid.
                        Need help in this asap
                        Mar 13, 2019
                        Complaint marked as Resolved 
                        MakeMyTrip India customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 06, 2019
                        MakeMyTrip India Customer Care's response
                        Dear Monika rana dhankar

                        We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

                        • MakeMyTrip Booking Id.
                        • Correct Email address or number entered at the time of booking.

                        We await your response to get the matter checked at our end.

                        Assuring you best of our services.

                        Team-MakeMyTrip Care
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                          D
                          DrVidhya Ramaswamy
                          from Mavelikara, Kerala
                          Jan 5, 2019
                          Resolved
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                          Resolved

                          Address: 695582

                          I have made a flight booking for my sister dr neethu on 7 january 2019 from cochin to trivandrum in indigo 6e 315. Booking reference nf [protected].
                          During the d but card payment with icici bank it showed error and asked to do net banking. So i tried with my another account with axis bank. Here i used my wallet cash and paid with this also.

                          After ten minutes my account in icici was debuted for 4540 inr
                          Meanwhile debit was also made form my axis bank account t for rs 3493 for the same booking which includes my wallet cash. Earnings.

                          Two times payment has been debuted from both icici and axis bank and also my wallet cash has also been deducted for my single booking.

                          I eequest you to refund the excess fare taken from me and also credit back my wallet earnings for my use.

                          Await an earliest reply and a immediate repose with action.
                          Regards
                          Dr vidhya ramaswamy
                          [protected]
                          Vidhya. [protected]@gmail.com
                          Feb 26, 2019
                          Complaint marked as Resolved 
                          MakeMyTrip India customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 25, 2019
                          MakeMyTrip India Customer Care's response
                          Hi DrVidhya Ramaswamy
                          Greetings from MakeMyTrip.
                          We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
                          In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

                          Assuring you best of our services.

                          Regards,
                          Team - MakeMyTrip Care
                          Author: Dr Vidhya Ramaswamy

                          You did not attached
                          - place and date of the events,
                          - any receipt /payment document
                          which show the deduction of your anonymous account in anonymous bank.

                          Keep all receipts in your PC/laptop.
                          If you have any reservation from the service provider - which is not shown here- keep it the same folder in your laptop till the satisfaction of the claim!

                          You have 4. options for refund:

                          1. To submit the complaint on refund to your bank as the service had not been provided and the receipt had not been issued by the unknown service provider.

                          2. To submit the complaint on refund to the service provider - operator of the site,
                          where you had paid - as they had not provided you with the receipt, with a notable reason:
                          illegal charge.

                          3. To submmit the complaint to the local police office against fraud of the service provider (operator of gateway), who had not issue the receipt and harged your account twise without your authorization.

                          You need to explain when, where you attempt to make the rservation and to request to commence criminal mater gainst the manager of the servic eprovider whom you had paid.
                          The investigation of fraud - is aduty of the local police offic ein india.
                          In gneral, fraud is an illegal recept of money (no receipt after payment) following a false promise of the trader to make the reservationa and toissue e- ticket to your email box.
                          The local police office must issue the decsion (FIR) to you, if your desribed facts match the term "commercial fraud" or a similar term according to the criminal law.

                          4. If you had submitted the complaint (see point s 1 and 2 above),
                          and the bank or the service provider (may be operator of makemytrip) refused to refund to your account in 15 days,
                          you are entitled to start a civil case in the local court ether
                          - against your bank - the card issuer, who issued the attached receipt,
                          - against the (unknown) service provider - where you had attempt to make the reservation, whom you had paid by card, and who had not issued a written e-ticket to your email or to your phone within 24 hours follwing the payment.

                          in case o the civil case in te local court, you need to pay
                          - government fees, from rs2000 in such type of cases
                          - charges for the preparation of the documents - from !~8000 + own efforts like to go to the court, to go to the post office, to reply to the court, etc.
                          or
                          charges for the peraparation of the case in amount of 20000+ rupees if you want to give order to lawyer by phone only.

                          The fair court must award you all proved losses, moral harm, paid charges /fees by final judgemnt.

                          So I advise you to keep the documents related to your complaints, each attached receipt here including, for 6 months at least in your laptop.

                          I am not associated with the air carrier / government.

                          Sr manager for ICAO irregulations matters
                          Aryan engineers ltd
                          e mail for requests with documents: aryan(at)vivaldi.net
                          where (at) = @ .
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                            S
                            shadaab ansari
                            from Mumbai, Maharashtra
                            Jan 4, 2019
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110025
                            Website: www.makemytrip.com

                            Hi,

                            This is to inform i have booked ticked from delhi-thiruvanthapuram.
                            Mmt has already sent me ticket which says 4a seat is booked and printed on air-ticket.
                            As of now they are asking me to pay for selected seat, while booking there was no charges not even a single notification i have received against seat selected and i have paid the full amount.
                            Ticket information:[protected]
                            Feb 27, 2019
                            Complaint marked as Resolved 
                            MakeMyTrip India customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 25, 2019
                            MakeMyTrip India Customer Care's response
                            Dear shadaab ansari

                            We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

                            • MakeMyTrip Booking Id.
                            • Correct Email address or number entered at the time of booking.

                            We await your response to get the matter checked at our end.

                            Assuring you best of our services.

                            Team-MakeMyTrip Care
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                              S
                              Shoumik013
                              from Mumbai, Maharashtra
                              Jan 4, 2019
                              Resolved
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                              Resolved

                              Address: Gurgaon, Haryana
                              Website: www.makemytrip.com

                              I had booked a cab to travel from my hotel in jaipur to the airport at 7am on 26th december 2018. The cab never arrived so i contacted customer care and asked for a refund. I got a reply saying cab had arrived and driver couldn't contact me. This is impossible because i was waiting at the gate before 7am and there was no cab. So in response they ask me to provide call log details that i had tried to contact the driver but on the other hand i receive no such proof from the other end that cab had come. Its been over a week now and the issue still hasn't been resolved. I just receive the standardised response from makemytrip that we need 24 hours more everyday. The worst customer service that i have ever experienced.
                              Feb 26, 2019
                              Complaint marked as Resolved 
                              MakeMyTrip India customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 25, 2019
                              MakeMyTrip India Customer Care's response
                              Dear Shoumik013

                              We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

                              • MakeMyTrip Booking Id.
                              • Correct Email address or number entered at the time of booking.

                              We await your response to get the matter checked at our end.

                              Assuring you best of our services.

                              Team-MakeMyTrip Care
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                                P
                                Priya Dhandapani
                                from Bengaluru, Karnataka
                                Jan 3, 2019
                                Resolved
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                                Resolved

                                Address: 560067
                                Website: www.makemytrip.com

                                I had booked a trip from bangalore to dubai from 27th dec thru 2nd january for 4 passengers (2 adt and 2 chd age 5 and 11), despite the booking for 4 passengers we were provided only a double bed and no extra bed for the child. When we checked with the hotel they wanted us to pay 300 aed for extra bed as mmt had not requested for it. This is something so basic for a family that we would have expected the travel agent to take care of this. Second mmt booked connecting flights from shj-blr and vice versa. There are direct flights from dubai to bangalore however mmt choose the following itinerary.
                                Blr-hyd, hyd-shj, the overall duration of this trip was 10+ hours and return from shj-lko and lko-blr the overall duration of this trip was 20+ hours which is extremely disappointing. Mmt also charged extra 4000 for transport from shj - dubai and vice versa. One of the worst experiences we have had with this trip with mmt and will never recommend anyone. Please suggest desirable resolution for the incovenience caused.
                                Feb 26, 2019
                                Complaint marked as Resolved 
                                MakeMyTrip India customer support has been notified about the posted complaint.
                                Jan 03, 2019
                                Updated by Priya Dhandapani
                                Please suggest desired resolution considering the mental agony and amount of time/stress taken by entire family including kids for this unnecessary travel via connecting flights.
                                Verified Support
                                Jan 25, 2019
                                MakeMyTrip India Customer Care's response
                                Dear Priya Dhandapani

                                We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

                                • MakeMyTrip Booking Id.
                                • Correct Email address or number entered at the time of booking.

                                We await your response to get the matter checked at our end.

                                Assuring you best of our services.

                                Team-MakeMyTrip Care
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                                  M
                                  Manohar Rao
                                  Jan 3, 2019
                                  Resolved
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                                  Resolved

                                  Website: makemytrip.com

                                  Sir,

                                  I had booked deluxe package tour for wonders of gujarat for nine days, and fully paid out. The booking id was fcm//nl[protected].

                                  The whole trip was badly planned and no one had bothered to see whether the hotel was good or the scheduled visits can be done in time. Hotel details are as follows:-
                                  1. Ahmedabad country inn and suites by radisson standard room. Ahmedabad hotel on 24 dec was ok.
                                  2. Jamnagar hotel aram standard a/c room. This trip was uncalled for. The hotel was substandard, only hindi tv channel, breakfast was substandard.in jamnagar the museum was closed on that day. We had nothing to do except stay in the hotel.
                                  3. Dwarka goverdhan greens standard ac room. The trip timing was such that the trip to beyt dwarka could not be done as the temple closes at 12 noon. No one had informed is of this timing. Poor show.
                                  4. Somnath the divine resort superior room. This hotel was good
                                  5. Diu hotel cidade de diu executive room. Extremely poor hotel and worst trip. This visit was not required at all.
                                  6. Sasan gir vishal lords inn gir forest deluxe villa. Booking at gir forest visit could not be done as it had to be done well in time. Make my trip had not informed us of this before undertaking booking.
                                  7. Ahmedabad hotel skylon executive room. This hotel is more like backpackers den they do not have restaurant. Very poor hotel, food was very bad. We had to take fruits only

                                  Make my trip needs to be penalized for this cheating of customers and lack of responsibility and accountability. Would like the director to compensate us for this loss of time, poor show and make our year long plan with wife a total failiure
                                  Mar 2, 2019
                                  Complaint marked as Resolved 
                                  MakeMyTrip India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 25, 2019
                                  MakeMyTrip India Customer Care's response
                                  Hi Manohar Rao

                                  Greetings from MakeMyTrip.

                                  We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                                  In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

                                  Assuring you best of our services.

                                  Regards,
                                  Team - MakeMyTrip Care
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                                    K
                                    kishor kava
                                    from Rajkot, Gujarat
                                    Jan 3, 2019
                                    Resolved
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                                    Resolved

                                    Address: Rajkot, Gujarat, 360002

                                    Dear sir/madam,
                                    We have issue with cancellation of ticket with booking id: nn[protected].
                                    Background:
                                    1. My name is kishorbhai kava, i booked ticket from makemytrip with above booking id.
                                    2. Before booking i had a telephonic conversation with your representative and booked ticket as directed.
                                    3. When i booked my ticket i checked online it was showing as this flight is refundable with cancellation charge as inr 649.00 only.
                                    Issue:
                                    1. On 27th december as my travels plan have changed i tried to cancel ticket expecting a refund as advertised on site while booking.
                                    2. But, to my very surprise that was not the case, refund amount is being showed as inr 00.00, whereas i was expecting the whole amount to be refunded.
                                    3. I am not very happy with this. And it is realy very much need to change the date of travel and airlines too.
                                    4. As am a regular makemytrip customer and frequently book flights using your website (My email id is: [protected]@kawapresses.com).
                                    Can you please check and resolve this for us. Hope it works in our favor.
                                    Any more information required please contact me on the above email address. [protected]@kawapresses.com
                                    Thanking you,
                                    With regards
                                    Kishor kava
                                    Feb 28, 2019
                                    Complaint marked as Resolved 
                                    MakeMyTrip India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 25, 2019
                                    MakeMyTrip India Customer Care's response
                                    Hi kishor kava

                                    Greetings from MakeMyTrip.

                                    We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
                                    In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

                                    Assuring you best of our services.

                                    Regards,
                                    Team - MakeMyTrip Care
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                                      C
                                      csamrutha
                                      Jan 3, 2019
                                      Resolved
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                                      Resolved

                                      Hi

                                      I had a holiday package booking with make my trip (Booking id - nl[protected] and on request of break up of the travel charges for lta submission, the company is refusing to provide the same. Inspite of making a domestic trip thru flight, i am unable to claim my lta due to the denial of sharing proper travel invoice from make my trip. On talking to the customer care, they are very rude and are blatantly blaming the customer saying that you should have asked for these details before booking. There was no mention in the terms and conditions either that this will be non claimable for the lta. While the flight tickets have been booked with indigo, i am unable to understand why the details of flight ticket with fare cannot be shared with me for claiming my lta exemption. I also see multiple customers complaining of the same. I would expect makemytrip to resolve this issue asap.
                                      Mar 6, 2019
                                      Complaint marked as Resolved 
                                      MakeMyTrip India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 25, 2019
                                      MakeMyTrip India Customer Care's response
                                      Dear csamrutha

                                      Greetings from MakeMyTrip

                                      In reference to your complaint regarding booking invoice for your package booking, as advised to you by our concern team earlier that, the invoice with bifurcation of different components does not get generated at our end on automation. As per defined process, we can only provide you with the consolidated invoice which get generated by the system. We regret for all the inconvenience. Thank you for writing to us.

                                      Regards,
                                      Team-MakeMyTrip Care
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                                        N
                                        nivedhac
                                        from Bengaluru, Karnataka
                                        Jan 2, 2019
                                        Resolved
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                                        Resolved

                                        Website: www.makemytrip.com

                                        I had two flight bookings :
                                        1. From chennai to hyderabad (Scheduled on january 03, 2019, trujet 2t-501). The payment made on december 31, 2018 on makemytrip via paypal platform.
                                        2. From mumbai to chennai (Scheduled on december 16, 2018, jet airways 9w - 467). The payment made on october 22, 2018 on makemytrip via paypal platform.

                                        On going through my account statement, i had observed that i was charged twice, for both the bookings. I request refund for both of them immediately.
                                        Mar 1, 2019
                                        Complaint marked as Resolved 
                                        MakeMyTrip India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 25, 2019
                                        MakeMyTrip India Customer Care's response
                                        Dear nivedhac

                                        We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

                                        • MakeMyTrip Booking Id.
                                        • Correct Email address or number entered at the time of booking.

                                        We await your response to get the matter checked at our end.

                                        Assuring you best of our services.

                                        Team-MakeMyTrip Care
                                        it is impossible to check such type of the complaint as the text has no attachment:-
                                        - full name of one of the service providers:
                                        a) the legal name of the bank
                                        b) the oerator of the site, where card had been
                                        c) the operator of site
                                        - order number
                                        - copy of paymenrt details;
                                        - full name of the complainant;
                                        - what exactly is requested by the claimant in 1-2 sentances.

                                        Such type of claims can be adressed directly to the bank (card issuer) or
                                        to the operator of the site, where the passenger had purchaced the e-ticket.
                                        The duty of the recepient of the complaint, if the complaint is legally binding to, is to refund within 15 days.
                                        In 15 days, if no refund or no satisfied decsion, all disputes shall be resolved via the local court only.

                                        Note, it is usless to request the same subject matter more than 2 times from the same service provider.

                                        I am not associated with the above service providers (MakeMyTrip via Paypal ).

                                        Regards,
                                        Sr manager for ICAO irregulations matters
                                        Aryan enginners ltd
                                        email for request with documents:
                                        aryan {at} vivaldi.net, where {at}=@
                                        Thi ssite does not allow to make the editting.
                                        The above corrections for above text are:-

                                        a) the legal name of the bank - most common reson of the payment error
                                        or
                                        b) the oerator of the site, where payment card had been accepted
                                        or
                                        c) the operator of site, where the passenger had made purchace of e-ticket.
                                        We have booked our honeymoon packages for Thailand everything was good when we made our final payment that's it the agent wasn't responding well very bad costomer care
                                        Sir we have checked in ur hotel nahargarh palace. This hotel is poor as per money. We have paid 1700 rs but we get a 200 rs room
                                        We are always ur customers, but we are getting this stupidity
                                        Pls give our money back or make our check - in at other hotel.
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