MakeMyTrip India Complaints & Reviews

Subject
Bus-bus complaints-bus type changed

Response by email (Shaily panwar) (18/04/2018 01.54 pm)
Dear mr. Nizamuddin,

Greetings from makemytrip.

Kindly accept our sincere apologies for the inconvenience caused to you.

This is in regards to the booking id - nu[protected]. Please be informed that we are checking the issue with our bus team and will get back to you on this. Kindly allow us time till next 72 working hours so that we can get back to you with an update of the same.

Please feel free to write back to us for any further clarification.

Yours sincerely,
Shaily panwar
Team - customer delight
Customer by email (Mohd nizamuddin) (17/04/2018 02.30 pm)
Dear team

May i have any update on below ticket.

Thanks
Nizam
On fri, 13 apr 2018 12:26 makemytrip, wrote:
Customer by email (Mohd nizamuddin) (17/04/2018 02.30 pm)
Dear team

May i have any update on below ticket.

Thanks
Nizam
On fri, 13 apr 2018 12:26 makemytrip, wrote:
Customer by (Mohd nizamuddin) (13/04/2018 12.26 pm)
Dear top management team, hope this is last esclation from nizam side, i know all people in mmt becz mmt is my client and i am working in indusind bank and sitting in dlf cyber city, next mail would go to all top level to support here,
Auto-response by (Administrator) (13/04/2018 12.26 pm)
Dear customer,

Thank you for contacting makemytrip. I appreciate and thank you for your patience and trust with us.

A reference id[protected] has been filed for your feedback.

I would personally review your message and will connect back with necessary action as required.

Warm regards,
Geeta eral,
Head, customer delight
Makemytrip.com

I made a flight booking through your website thinking that your brand will live to up its name and provide quality service but i must say i was proven wrong your service and grievance redressal is the worst i have ever come across. Certainly your competitors are far better.

When i made the booking through your website i was assured i would get jain meal, it is extremely clear to me now that you just cheated me to make sure i would book through your website because now when i am not getting jain food, you'll refuse to complete your part of the contract and make jain food available to me.

My flight is in six hours but your customer care refuses to address my complaints, i have had to call them thrice, keeps on me hold for more than 30 minutes and is trying to dupe me by charging me extra for meals.

This is not only a case of cheating as under section 420 of the indian penal code, 1860 but also a case of gross deficiency in service as under section 2 (G) of consumer protection act, 1986. My ticket amount is rs. 25, 570/- and compensation i am liable to receive due to the mental harassment caused to me falls well within the jurisdiction of the district consumer dispute redressal forum in mumbai and i shall be approaching the same if i am not compensated adequately and timely.

We have taken that visa protection plan.

The entire booking happen after the mail from ms. Beenu sharma. We had a telephonic conversation with her over call that what if we pay after 31 dec so can this will remain same. She assured the same over call yes it is once i'll confirm with the team and than she called back and given bajinder no. Becasue pf personal problems at her house she couldn't takeuop long and bajinder sent us afterwards mails regarding payment links. This is a complete cheating case from your side. They are mentally harassing us.

Attaching the image that was on their mail which shows they are offering this visa protection plan.

Obsupport,
[protected]@makemytrip.com,
Beenu. [protected]@makemytrip.com,
Bajinderpal. [protected]@makemytrip.com,
[protected]@custhelp.com
Rakesh raushan

Flight booking id - nf[protected] (Makemytrip). Had booked round trip in november. Flight - indian airlines delayed the flight and we had to book another flight (Indigo) in the airport to reach on time for our appointment. Indian airline has given documented proof (Have attached) to refund the full amount.
Despite of multiple calls and requests makemytrip has not yet refunded the ticket money. Even after repeated calls to the customer support there is no response on the status of my refund.
and my complaint id [[protected]] all details are available in the same.
Do not ask for my personal details. I am sure with my booking id / complaint id you can get all details.

Booking id nf[protected], pnr h4y9gc. I have booked 4 flight tickets from kochi to banglore on 3/04/2018 and the money for the same has been deducted from my account and confirmation messages was also recieved by me. My flight was cancelled by goair. Please make possible arrangements for refunding it by the goair airlines. It has been delayed for two weeks.

I am govt retired officer (Sr citizen). You can say at newly learning stage since during service my pa used to do this all very efficientally. I booked ticket for my maid from delhi to ranchi for[protected].
While making effort for return ticket bookimg, it was entered month may instead of june. It was entered[protected] instead of[protected]. Immediately making effort for cancellation, it was showing nil refund.
So i again booked for return ticket for 7-6-2018 with cancellation rider.
Sir ji, being sr citizon and not fully conversant, this mistake has happened.
So i pray for following 2 request
1st is, the return date should be changed to 10-6 2018
2nd is, to cancel the return ticket of[protected]

Hoping for favourable solution at your end so that i may coninue with this e booking system as today i am feeling very demoralised for this silly mistake and full punishment
Thanks and regards...

I had booked flights tickets through mmt. Airline air india cancelled and i was promised refund. Been following up for 4 months, still not received despite multiple follow ups. No satisfactory answer. Make my trip is not able to resolve the matter and we are not getting clarity why matter is taking so long

Refund was promised in 48 hours but it has now been 4 months.

I am extremely dissatisfied with the support from mmt

I have booked nd travels bus but first that have changed my seat and asked me to sit somewhere else in prince bus after half an hour that asked to go some other bus it is 11 in night and m. Alone girl that asked me to sit some dirty bus i have booked volvo the condition of bus is very bad. M alone girl they have taken no responsibly. Seriously disappointed. And feel quite unsafe with make my trip bus service

In reference to below mentioned transaction on my credit card,

Tranx of inr 58, 276.00 using credit card 5xxx9000 is made at makemytrip indi on 06-apr-18. Avbl cr lmt:inr xxxxxx, total cr lmt: inr xxxxxxx

I tried to do this transaction 2 times by selecting no cost emi on makemytrip (Merchant) website but both the times after entering the otp the booking failed due to reasons unknown to me.

Since i didn’t want the price to be increased, trying third time i by passed no cost emi from merchant side, just selected credit card and converted to 6 months emi on bank’s portal, knowing that this wouldn’t qualify for no cost emi.

But i actually was eligible for no cost emi and wanted to avail it, but due to technical issue between bank and merchant i couldn’t avail that.

After that i called icici customer care explaining the situation and they told me that merchant, within 1 month of the transaction can convert the emi to no cost emi, but that can only be done from makemytrip side.

Now makemytrip is asking for this informtion in written from icici bank.

Which i got as follows,

Customer. [protected]@icicibank.com wed, apr 11, 2018 at 10:01 am
To: [protected]@gmail.com
Dear mr. Mathur,

Thank you for writing to us.

We have looked into your concern regarding the transaction of rs. 58276 to be converted to emi (Equated monthly installment)

However, we inform you that your transaction has not been converted into emi as on april 11, 2018. We request you to contact merchant for no cost emi conversion.

For any clarification or more information, you may call our customer care on 33667777 between 7:00 a. M. And 9:00 p. M. Please prefix the number with the std code of your city.

We thank you for giving us an opportunity to be of service to you.

Sincerely,

Jukanty sai kumar
Customer service officer
Icici bank limited

Now they have no excuse but still not converting my emi to no cost emi

Hi,
I would like to deactivate/delete my account with makemytrip.com. As i found their customer care services to be substandard and unsatisfactory. Their so called customer care executives are incompetent to handle any issues and i would also not like to receive any sort of misleading promotional messagesin the form of emails and sms as it is very frustrating and simply spam.

Hi, i was trying to book flight using makemytrip app. The seat selection step was throwing error and on clicking ok first page was getting displayed. I tried to book ticket 3-4 times but was not able to select the seat. Finally booked the ticket after skiping seat selection. But in pdf it showed that the time of deprture is 21:30 instead of 12:30. I immideately contacted makemytrip reagarding this and requested them to correct the flight booking, as fare of both flights are same. The customer care team has refused to change the booking and is now asking me to canel and rebook the flight. Reference number[protected]

I had booked a resort villege retreat, mahabalipuram on 28th dec 2017. As there was death in the family i had reached makemytrip customer service to change the dates to april 21st, 22nd. Customer service had spoken to hotel and was told that they will change the dates. The request was closed, i had called the customer care immediately on jan 3rd 2018 and informed that i didn't get the revised itinerary. I was assured that i will get the revised itinerary.

Customer service while communicating mentioned that look for change of dates as the hotel is not agreeing for refund which was ok to me.

As my travel date was approaching, when i reached mmt i was told that there was no change in the dates done and request was closed.

I have paid rs 13, 849 which is not a small amount.

Please help either to get the refund or change of dates.

On 01/042018 through sbi net banking & debit card i have purchased e ticket for going to bangalore from agartala vide booked i'd nf[protected] through make my trip ltd for rs. 7603/- but on the same day my account has been debited three times vide reference no. Lt[protected]makemytrip, inn make my trip ltd red. No. Nf[protected]p2igadgescq3 & nf[protected]p3igadgeshr5 though i made several appeals but till ihave not refunded extra amount of rs. 15206/- even i am failed to have contact directly with your representatives

The hotel was undergoing renovation which was not mentioned on their portal at the time of booking. It was too noisy entire day and evening and the purpose of my trip for relaxation got in vain. Our whole trip got wasted as no place to relax in hotel during whole day and even you need to wake up early as construction work gets started at 9 am in the morning. Video has been share for the same.

Hi. I'm nagarjun. I booked my bus ticket from chennai to bangalore at 6th march 2018. My booking id is nu[protected]. The bus operator cancelled my trip due to bus mechanism issue. He didn't arrange alternative bus also. And he told your will be refunded within 2 days. But till i didn't get my refund amount. I called more than 10 times to makemytrip customer support. He didn't respond me and didn't arrange for justice. I don't know where is my money gone. Very worst customer support. I request you to all don't use makemytrip. Waste of time and money.

Hi,

I had a very good business with make my trip and was really happy in the beginning. Right now I see lots of issues related to the bookings. My property has a very good rating of 4.6 in rightstay and I see that it is in some 26th place.
I also see that the property which has a less rating is among the top pages. I did try reaching my BDM (Aman) to get the justification on why exactly this is happening. I am not getting replies to my email at all. I also added [protected]@makemytrip.com in the loop and still no response. I need to escalate this issue. Could any one help me out with the next level of escalation?

I do trust MakeMyTrip will provide justification on this.

Thanks in advance.

I booked a hotel through MMT. Booking confirmed, arrived late night at hotel. The Hotel management not only didn't open the door but also didn't receive my phone call. I had to book another hotel by myself. Complained to MMT. MMT tried to conference me late night with the hotel management (very unprofessional). MMT not refunding money.
bid: NH[protected]

I had book the flight for my inconvenient timing.I had planned to modify the timing of my So I had had went to modify section and selected the required timing and I had paid the ticket.But I didn't get any confirmation for the ticket.When I had called to customer care, He is talking with immaturity and telling me that they didn't get payment details for the second time .Totally He had wasted my money and time
.This is money stealing app

Makemytrip not allowing to remove my review comment which i have given for a hotel. My booking id is nh[protected]

Since the review comment is visible publicly in google i have requested makemytrip to remove the comment. But the customer care officer completely denied to that.

This is against my privacy. If i have given a comment then i should also have the authority to delete/edit it. But makemytrip completely denying to do that since it does not provide any edit option the review comment section

This is with respect to the cab booking which i made on 2nd april 18 for new delhi t1 airport to rajpura, punjab on 3rd april 18 1:00am.

Due to non-confirmation at payments page, i made repeated bookings after getting assurance from the support team that i would be refunded for the same.
The booking ids are as follows:
Nc[protected] - upi
Nc[protected] - hdfc netbanking
Nc[protected] - hdfc netbanking
After non-confirmation of ist booking, i got assurance from the support team, that i would be refunded for the same and i should go ahead with the fresh booking.
While attempting booking the next time, i got payment failed due to technical issues message, so i tried booking the next time.
And the same message i got this time. But after that, i got msgs from hdfc bank that payment was deducted.
I repeatedly called support team after this and got assurances that all bookings are on hold and the same would be refunded.
Meanwhile, i also got a call from one of the taxi drivers, for booking id-nc[protected], and he confirmed that booking was successful and he will be waiting at the time and location we have specified.
I got confirmation from support that i can avail the taxi service and rest of the money for other two bookings would be refunded. So, we took the taxi services.

But i am not getting any communication regarding the same from your side, regarding the refund status.

All my attempts to reach you via mail, service requests, customer care have proved futile till now as i have not got a single word from your side on this.

On calling customer care at[protected]/8747, my call is repeatedly landing on hotel department after entering the booking id and the most frustrating part is that they are asking me to call again as they do not have any clue for the cab related queries. So, i am trapped in a loop, for which i can't see any exit.

Request you to please look into this urgently and please clarify me on this.