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MakeMyTrip India Complaints & Reviews

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Last updated Apr 8, 2024
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MakeMyTrip India Head Office Address

Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India
122016

MakeMyTrip India reviews & complaints page 268

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A
AlphaBetaGamma
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

new technique of fraud by makemytrip merciless plan to customers increasing of price frequently while booking is too much

Address:Bangalore, Karnataka
Website:www.makemytrip.com

Makemytrip started doing fraud by cheap techniches by increasing prices while doing booking on click. Mmt i never saw this open cheating phase of makemytrip. They are under track your each and every second of macro of screen track you and increase bill in seconds of click. Stop cheat you shameless website makemytrip i am your regular customer, before it was not happening now a days you are getting fraudalant crores of rupees turnover profit...
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J
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cancellation of airline booking

Address:Bangalore, Karnataka, 560076
Website:MakeMyTrip.com

I tried cancellation of my existing booking but unable to cancel or reschedule my flight from last 24 hours. Neither the customer care support nor the toll free number is working. If you try to cancel on app or website, it will say can't be cancelled check with toll free number & when you try to do from toll free, it will say the opposite. Both the time & money is getting lost. This is really pathetic services provided by mmt. I recommend...
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Hi,

I have booking my flight tickets on 10th of october 2017 via make my trip from (Chennai to melbourne) qantas airways and my booking id is nn[protected] and the travel date was 22nd october 2017.

Chennai to melbourne it was a connecting flight via singapore, we have almost 9 to 10 hours stay in singapore based on tickets me and my wife planned for 1 day tour in singapore and want to make some memories...
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S
subratom
from Delhi, Delhi
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trying to modify ticket

I am trying to modify my flight on 19th december, del to vtz on 6e 5313 to 20th december, same time same flight.

I tried twice through your website. I could not do so. It says - mmt will contact me within 6 hours. Nobody calls and i always get message saying unable to contact. I tried to contact several times through your contact number. It is always a recorded message and direct to go through website.

Therefore,...
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Swapnil Gautam
from Jaipur, Rajasthan
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account has been charged multiple times without my knowledge

Hi, my account has been charged multiple times for rs 1250 without my knowledge and without otp. This is a fraudulent transaction from mmt. I want my money back. Please refund my money otherwise i will file an fir.

I have not purchased any services from makemytrip.

Please refund my amount otherwise i will file a fir against you.

My registered number is [protected]....
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A
Abhijith Rk
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

the flight was nonfunctional and the refund has not been processed even after 1.5 years

Address:122016
Website:Makemy trip

Flight ticket from goa to bangalore was booked through makemytrip.com on 24th of july 2016 for travel dated 4th sep 2016.

I received a message on sep 1 2016 stating that the goa - blore flight which is air pegasus was cancelled due to operational issue. Make my trip never took any responsibility at that time to help us move to a different flight. I had to make another booking on indigo flight for my return from goa to bangalore...
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A
abhi78k
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cancelled flight refund still pending from almost 8 months

Address:500034

I had made booking from make my trip, for jaipur to hyderabad dated 1st march 2017, the carrier was air costa lb 636, holding booking nf[protected] which we got from make my trip. The flight got cancelled from airlines side, but still till date we have not received amount from make my trip. Whenever i call then they just say 'once we receive amount from the airlines we will refund back'. But my question is we have paid money to make my...
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prashant asodia
from Kayankulam, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

ticket booking issue

On 14th nov i booked 2 tickets from bom to blr for 6th december. I paid amount through netbanking which was rs. 5281. My amount got deducted but i didn't get any msg or email for my tickets confirmation. I tried to call customer care number but they are asking last 4 digit of booking id which i don't have as i didn't get any msg or mail from mmt. I have been following up with mmt on mail since 14th nov but till now i didn't get any resolution...
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A
Amrita Mishra Shah
from Ahmedabad, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

issues with hotel booking

Address:Vadodara, Gujarat, 390018

Hello
I am bhavik shah. I had book a room in hotel ibis styles jumeria dubai on 3rd september through makemytrip. I had made all the payments while booking. I got a confirmation from mmt that my booking is confirmed and i don't need to contact the hotel authorities or mmt. Last week i. E on 11th nov i called at the hotel for some query.. I was shocked to know that my booking isn't confirmed yet. Maintaining my compose i called the...
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Raj Shekhar Nair
from Kanpur, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

hotel booking payment made in advance.. but no accomodation provided.. refund not made.

Address:Kanpur, Uttar Pradesh, 208022
Website:MAKE MY TRIP .com

Hotel booking and payment made for 8 th nov 2017 to 12th nov 2017 vide booking id nh[protected].. Pnr [protected] by make my trip for hotel sheraton, opp gujarat college ellis bridge.

On reaching ahmedabad at this address on 8 th nov night at 11 pm with my wife and baby, there is a "four points by sheraton" but they said they have no such booking by make my trip. I called mmt helpline. They took on conference the said hotel...
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pnaveenreddy435
from Mumbai, Maharashtra
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amount deducted twice but no refund for one transaction

Address:Mumbai City, Maharashtra, 400013
Website:www.makemytrip.com

I have booked flight through makemytrip app (Reference id:[protected] and for the same payment it has been deducted twice. One is successful and i cancelled that flight. That amount has been credited but the 2nd deducted amount has not been refunded.
I have confirmed the same with bank, they told it has been credited. Sr number for bank reference : sr[protected]....
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Ankita Chheda
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

complaint regarding invoice copy

Website:www.makemytrip.com

It’s been 2-3 weeks i’m asking for invoice copy from make my trip people bcuz i had paid the whole amount (21, 130₹) through online while booking the hotel after which the hotel gave us the invoice copy for 70% (11, 800₹) of amount while checking out and told us to talk to make my trip to provide us the invoice of rest of the amount (9300₹).
3-4 reminders i have sent through my mail to which they don’t even reply
I...
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kgs1963
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

non receipt of refund towards cancellation of flight tickets.

Address:New Delhi, Delhi
Website:Make mytrip.com

Booking id reference
Nf[protected]
Nf[protected]
Booking cancelled well before date of journey. Indigo airlines confirmed through email that they have refunded charges on 14th october itself.
Till date refund not received at my end.
Website status shows that travel is completed.
All contact points blocked for this issue.
Unable to contact make my trip for status....
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Shivashu
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund related request

Address:110094
Website:www.makemytrip.com

Hi team,

Let me be on the point.

I gave my booking for 3 separate rooms from your site, at the time of booking it was showing as 3 rooms only, however, after the booking got confirmed i came to know that my booking has been done for dormitory shared rooms + 3 rooms reservation is done.

I could not understand when is 3 rooms booking done then why was it showing as dormitory, the moment i reached...
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NishantvKale
from Panaji, Goa
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund amount not getting

I booked my indigo flight ticket through make my trip, booking id : emt28663031 on dt. 01/11/17, but due to postpone of my plan i cancel my ticket on dt.03/11/17, but till im not getting my refund amount, numbers of time i called mmt customer care center some executives says that payment will refund and some says that amount refund already, but till i don't get any refund amount, i ask for transition id through mail and till waiting for reply,...
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S
Sunanda Shrestha
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

receipt (bill) against payment not issued

I made a hotel reservation at delhi airport with booking id-in 1711bos4530590 in taurus hotel & convention, near the airport on november 6, 2017 from your counter at the airport. I paid irs 3, 500.00 cash for the reservation of hotel and was given hotel confirmation voucher and informed cash receipt to be taken from the hotel. As it was late night and had to leave early in the morning, the hotel receptionist was confused and could not issue...
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Sudha Chandani
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

fake hotel booking and no intimation for 2 weeks

Address:Bangalore, Karnataka, 560048
Website:www.makemytrip.com

I booked a hotel from make my trip and received confirmation mail for the same after deduction of full payment and i received a call after 15 days starting my booking is not confirmed and person over the phone behaving very rude on top of that. When we directly called the property, the owner said we don't entertain makemytrip at all. I feel cheated. Also as a compensation they are offering a property which is half of price than actual booking...
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Swathiatyam
from Surat, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund amount of 3422rs

Invece never seen such a lagging process for refunding our amount. My trip is done at month of september and some problems also been told to resolve. Every time we call they wll listen like it’s a fairy tale and no proper response for our refund.. For their payment they wll make ppl run like dogs but when it comes to tourists also same happening keeping onnnn dragging isshues to resolve... Testing patience is not gud for ur company... Mind...
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Sailorvarun
from Meerut, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

mmt assured didn't resolve but still no refund

Mmt didnt resolve my problem with my hotel stay in mussorrie mmt assured hotel and didnt provide any resolution

Didnt provide any refund as they have assured

Mmt is a big lier
Make my trip is lying about any resolution or money back they will provide within 60min

Make my trip is a big lier

Hello i m varun, i booked hotel in mussorie named mussorrie gateway with my family...
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nehanitha
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

non-refund of cancelled flight.

Address:Bangalore, Karnataka, 560037

Through makemy trip, we have booked air tickets from cochin to bangalore, and the airline was air pegasus.

Flight no. : op-110
Date : 16 aug 2016
Airline pnr : pal48t
Amount paid : rs 10, 192/-

Flight was cancelled by air pagasus and accordingly mmt has informed that they will get the full refund from air pagasus.

Even after so much pursuations, nothing happened and mmt is...
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