MakeMyTrip India Complaints & Reviews

I have a company named as NIRMAL TEXIM PVT LTD.
i had booked hotel from mmtp and they charged me gst for all the bookings i made with references no as below-:

1. NH[protected]I PAID WITH GST: 4368INR)
2. NH[protected]I PAID WITH GST: 1392INR)
3. NH[protected]I PAID WITH GST: 1246INR)
4. DI1190538FN0W1 (I PAID WITH GST: 7237 INR)

the issue is mmtp they do not issue a gst invoice for the same where it should be specified gst amount for which they had charged me for the same.

i believe they are thief and want to eat gst money on their own and not issuing it to the client, i called them several times and their customer care representatives are confused.

before they said take that gst money from the hotelier and hotelier clearly denied that if mmtp is taking gst money then why would hotelier provide gst invoice to the customers which is fair from their end.

my question is if client is paying gst to mttp then why dont they give gst invoice specifying the amount on that.

secondly if a client forget to mention their company details and then the client give their detail by phone, so why they say that it cannot be added, if mmtp is a good company then the gst money they take from clients they have to give the invoice.

we are a corporate company and we take reimbursement of the gst invoice and mmtp is clearly stating with their behavior that they want to eat the gst money on their own.

i want a strict action against mmtp, so that in future they should have a lesson to not to cheat to any other client.

and we need our gst invoice from them on prior basis.

varun aggarwal
director
nirmal texim pvt ltd
[protected]

Tried Looting me by showing incorrect value in initial invoice and pending value in their website. No one bothered to call me but to

My booking ID - NL[protected]-B2C (reference complaint IDs[protected],[protected],[protected] and[protected] Guess what, I was promised on EMAIL COMMUNICATION that they will get back to me in 48 hours, but guess, they never reached out to me for the issue which i raised, they didnt bother to correct the issue, rather they called me for the money (which was 20K more than the original invoice, surprisingly i receive an email that since i didnt make the complete amount (which is 20K than as per original invoice )

Hi. I made a reservation to travel from banglore to cochin.

Bus details: bus operator pnr 23jqfncm booking id nu[protected]

The bus operator put me in bus and after 1 hrs of leaving starting pointthey said this is the wrong bus and dropped me on highway. I took uber and came back to agency and they said sorry, they cant do anything. I wasted around inr 700 for uber plus ticket charge of 2663. I need refund for this.

I sent email to makemytrip and they generated an automated email with a reference id[protected]. Stated will respond in 24 hrs. This was on jan 12th. Since then response for my reply emails.

Thanks in advance jimmy

I have booked return ticket from make my trip ticket was booked by spice jet pnr no. Was t5z1jy for sg194on 3rd december 2017 amd-del[protected] &sg193 on 06.12.2017 del-amd[protected] booking id is nf [protected] amount chargd was inr 3197. My booking was cancelled on 03.12.2017. On enquery from spice jet they said they refunded the whole amount it is pending with make my trip. Why my said amount is not refunded back till date please reply immediately.

On 10-th of january 2018 i have booked hotel at a non-refunadable rate in absolute hotel in paris. After contacting the hotel, they told me that mmt already contacted the hotel and the reservation is canceled by the hotel. The hotel staff explained to me that they work only with booking.com and expedia and never heard of mmt, and because they don't know you the reservation is canceled.
I wrote to mmt support with reference id:[[protected]] and ask what is going on? They told me not worry, everything will be ok and they will e-mail me. Nothing!!! Nobody contacted me. I called mmt callcenter. I have around 10 calls with them. Everytime they tell me that will e-mail me, and then nothing. This is awful, to have canceled reservation and you to contact the agent, i think it should be the opposite. I spoke numerous time with the hotel, the reception manager sebastian is very cooperative, he escaleted the case to the gm of the hotel, then to the members of the board of the hotel group that owns the hotel - https://www.maranathahotels.com/fr. they told me there is availability, but mmt didn't sent them any money.
The case is managed by aakash kori (Aakash. [protected]@makemytrip.com) from mmt. He also assures me that there will be no problem, but if there is a problem other hotel will be offered. But what a surprise, yesterday he wrote me that mmt canceles reservation to some operational issue and there is no suitable alternative to offer.
I'm sorry, but makemytrip lies me. The hotel is still available for the same dates (05-12 feb 2018), everyone can check - https://www.absolutehotelparis.com/en/.
The hotel is still available on mmt web site but for 6 nights (05-11 feb 2018). I talked again with aakash and informed him about the availability and also send him 3 alternative hotels with worst locations from mmt website.
I can't believe this is happening!
I want to confirm our booking as it was, or to be moved to alternative hotels!

Booked a bus ticket banglore to hyderabad for[protected] bus ticket svrh 82044 - svr 911a. Mmt booking id nu [protected]. By oversight mail i’d for sending the ticket is mentioned as jaiprakash. [protected]@yahoo.co.in instead of jaiprakash. [protected]@yahoo.com. On request svr sent the ticket to latter mail. I have booked a ticket for[protected]. I took all steps to call support, sent mail, tried unsuccessfully to the toll free numbers to cancel the ticket. I request you to cancel the ticket booked svr travels[protected]. Refund to the bank account.
Jaiprakash gopalpuri
[protected]

Pune to Bengaluru, Bengaluru to kochi Flight Indigo Airlines number- 6E-681, Indigo Airlines number- 6E-536, PNR- IIVY6E BOKING ID NF [protected] Boking Date[protected], Passenger name- Dattatray Khule + 8 Passenger Their Cancellation to The request sent was Date[protected] The He let us Cancel have to Passenger 9 All Cancellation RCA Please Rich (Stop).

I tried to book tickets two time but transaction was processed and the booking was failed still didn't received my refund i am travelling with my family need money in urgent basis please help me out to resolve as soon as possible booking id as follow - nr[protected]-nr[protected] no number to communicate to customer care all toll free number they say to launched the complaint online already done but did received my money and any response from make my trip this is really bad trust me guys never use this app this will # you in middle of your journey and you will wait when they are going to process your money... Complaint reference id[protected],[protected] please help me to resolve this issue i am stucked in between my journey need my money back contact number [protected]

Hello,

I did domestic booking with makemytrip with my family. As per govt rules they should provide the lta claim certificate. But they are just running their own rules (Not following govt rules) to provide the lta amount.
Booking id - nl[protected]
Phone - [protected].
Also logged complaint in makemytrip support. They closed the ticket without any information to customer.

Hello,

I have booked flight ticket from pune to jaipur for 19th january at 00:25 hrs . The money got deducted from my hdfc account but i haven’t got the e ticket . Customer care guys are not helping me . This is extremely unprofessional and rude . It was very bad experience. I would request everyone to never book ticket from make my trip . They are cheating customers .This is not the first time i am facing this issue with make my trip site . I never had such experience with any other site .
Mail id - [protected]@gmail.com
Phone number - [protected]

Dear sir,

As a frequent flier o[censored]phigh Airlines, I am extremely disappointed at my most recent experience with make my trip company.

I booked ticket form make my trip. from Ahmedabad to Delhi JETAIRWAY Flight. Date 05/01/2018. ticket price is Rs 1, 985 E-TICKET NO:589-[protected]. Booking ID NF[protected]. i also buy a ZERO Cancellation policy. which for if you want to cancel the ticket makemytrip will be refund me a full amount which i paid at time of buying a ticket. the ZERO Cancellation policy is Rs150.
i cancel the ticket four day befour the journey date but the make my trip company only refund me a Rs 265 instead of actual price Rs 1, 985. please take serious action against the makemytrip and help me out get my full refund amount
Thank you

Dear dir/mam,

With above reference i booked a ticket on 7th Jan-2018, for a hotel in Cochin, Kerala Rs. 2932, through Make My Trip App . My payment deducted successfully but ticket is not booked, already tried many time to Make My Trip regarding this issue via email and telephonic but they did not provide satisfied solution, even they did not take interest seriously about this case.
Already sent 4 to 4 email along with reminder but they are showing very lazy and not any single satisfaction confirmation mail apart from system generated mail.
4-days has gone completely but they did not provide a single response regarding the payment refund issue.
Please sir take this issue seriously and take action immediately.

Booked 2 rooms for 2 nights for 4 adults and an infant in a 4 * hotel in haridwar from 27.12.'17 and received very bad rooms with poor condition of towels, bedsheets etc. No hot water which was a necessary during chilling cold weather. Renovation in the hotel apart from road conditions and dumping of materials during night time. Unable to close windows. A totally unacceptable. Earlier than this 2 rooms for 2 nights in puri faced a similar situation and were promised refund which didn't happen in more than last one year. Booked a 5* hotel advertised by make my trip in udupi samanvay boutique but after checking in for 3 nights found out from hotel was classified as 3*.
Make my trip assurance is just a gimmick but in reality cheating.

I had imade a flight booking id nf[protected] on 5.09.2017 at 20:33:56 ist 2017 for an amount of rs. 6484 using the citi bank offer coupon code flynow which was supposed to give cashback of rs 1200 on minimum booking amount of rs 5000/-. The travel was made on 20.12.2017.
Till date i have not received the casback. When i inquired with citi bank they asked for the order id and later informed that the coupon code was not applied by me at the booking site. Then i raised a complaint with makemytrip ref id[protected], and they too gave me the reason that i has not applied the coupon code. Now, makemytrip or citibank did not provide any acknowledgement for coupon code except for the small flash on the screen in green colour which shows that the coupon code is applied and then the customer must proceed for payment.

Now that mmt has straightaway attributed the fault to me i donot have any proof to claim what i had applied for with clear conscience. I am sure other customers also search for the best offers available and then make their bookings. I followed the same principle but now that i am cheated, i advise all too go for the sites that have the least convenience fee instead of the such cashback offers as its all nothing but a scam to trap customers to spend their hard earned money.

Dear sirs,

I have sent the following msg. To you requesting you to cancel booking of one room and refund me the amount. I am sorry to inform you that i have still not received the amount to my credit.

Please send the refund without further delay.

Thanking you

Yours faithfully

A s lodha

We have booked 4 rooms for from 06.02.2018 to 08.02.2018 for the following couples:-
1. Mrs. Hemlata & mr. A s lodha
2. Mrs. Sudha & mr. Vijay goyal
3. Mrs. Indu & mr. R s kalani
4. Mrs. Asha & dr. J n daga
I would like to inform you that mrs. & dr. J n daga will not be able to come with us because mrs. Asha daga had lost her father few days back.

I will be happy if you can cancel the booking of mrs. Asha & dr. J n daga and refund the amount. The amount can be returned by rtgs in my bank account, details of which is as under:-

Name: a s lodha
Bank: state bank of india, personal banking branch, no.9, bazullah road, t. Nagar, chennai 600 017
Ifs code: sbin0004255
Account no. [protected]
Type of account: saving bank
Alternatively you can return the amount to my sbi credit card through which i have paid the amount.
I will be happy if you can transfer the amount at the earliest and send me the confirmation.

Thanking you

Yours faithfully

A s lodha

I have had booked a ticket for amd-bom and bom-amd for 25th of oct from makemytrip. The airline was goair. On reaching airport, i got to know my ticket has been cancelled by goair as it has not received the payment from makemytrip. Makemytrip had confirmed my booking and pnr was also allotted. On calling makemytrip, they apologized and they assured me full refund for the same ticket. I could not travel by goair then.

Till today, i have been trying to get the refund of 8891 rs. And whenever i call them, they repeat the same thing that it was a technical fault and it will take 72 hours from their side for processing the refund and nationalized bank will take 12 working days for crediting it to my bank account. This has happened 5 times with me.

For your reference, i have attached snapshot of the e-mail i received from makemytrip on 8-12-17. The attendant was not ready to mail only but she did when i forced her to do.

There is no option of communication except calling them. Even when you will visit their office in your city, they will just make you sit in a conference room and will get you a call connected to the same customer care.

Endless loop!

Pathetic service by makemytrip. Would never use it ever. Highly disappointed!

I ordered an outstation cab from mmt from chandigarh to delhi.
Upon arrival i told the driver that we will be getting off at two places in delhi rohini & rajouri, which he agreed on as we booked the cab for rajouri garden and rohini is just on the way as soon as you enter delhi.
During the course of journey the following events happened.

Date :27 dec 2017
Booking id : nc[protected]
Car details : pb11au9967 (Private number)

1. From the beginning he was talking n one phone and using the other phone to check his messages and other payments and all, despite of telling him so many times he refused to agree and aid if his calls are coming he will take them and he compromised the safety of all o[censored]s including two infants of 7 months each. He was also caught by chandigarh police for the same reason and also for jumping red light and he very cleverly again speeded despite the fact that police was chasing him in the car and he crossed chandigarh border and stopped the car and said to the police very confidently that he crossed the punjab signal and they should call the punjab police for the same and they left him and police told me to be careful with the guy.

2. Then he said on the way that he will stop the car either in karnal or at murthal and that to his decided places, i had to raise my voice at him and tell him that we will stop where we want and not where he gets commission and free food, then he forcibly agreed and when we stoped in karnal we told him to have food he said he won't have here and will stop again in murthal, then i told him he can have here what he wants and we won't stop in murthal, then again he made faces and said ok.

3. He also tried to avoid tolls in between and wanted to take long routes to avoid tolls and save money, i opposed the same as our booking was all inclusive of the tolls then why should he take long routes and in the dark time in cold evening when we have two infants with us again hampering our safety for his benefits. I had to literally be firm and said no to the same and then he went straight.

4. After we reached karnal (Mid way) we also noticed that the car we were in was a private number instead of a commercial number, which is a illegal offense and they can't be doing the same running a private car on a commercial booking.

5. As these things happened on the way after reaching delhi he said he will drop us only at one point which is not what we have decided and started screaming and our kids got scandalized of the situation and went num.
This is worst trip i have ever had in my life as the trip generally takes about 4 hrs and it took us 8hrs because of this driver and the way he was driving and talking over the phone and all that mentioned above.

I have narrated the same to the company as well with the reference id:[[protected]] and they have just said sorry and initiated a full refund, but apparently i want them to pay for the damages and harassment and mental torture caused to me and my family and to the kids who had to get down on the street but not to house as he refused to do the same and i had to arrange for the transport from rajouri garden to rohini and had take take all the stuff out on the street and then load again.
They will have to pay for doing an illegal offense of running a private car on a commercial booking.
They have to pay for compromising our safety with such drivers and pathetic vehicles.

I am attaching videos and pictures in support of all what i said here and would request you to get me justice and compensation for harassment and illegalities happened here.

My contact number is [protected]
Email is [protected]@yahoo.co.in

I received a couple of messages saying that i am eligible for a 60% discount on top hotels. Accordingly i tried booking a hotel in yercaud for two nights. To my surprise, the promised 60% discount was not available. Only the normal discounted tariff was shown. Though i tried calling the customer care numbers, the issue could not be sorted out.
Can you please sort out the issue for me quickly, so that i can book for two nights before end of this month?
Thanks and regards,
Krishnaprasad.

My name is osman. I have made a booking on 19th dec for a holiday to munnar - thekkedy-alleppey and paid the entire amount in advance. After more than 20 days of booking and the last day prior to my flight, the customer support person is telling me hotels are not confirmed yet and they need some time. I dont understand how much time they need to confirm hotels.

I had gone to their office in hyderabad and they provided me the printouts of tickets and hotel vouchers which says confirmed, but when i checked with the hotel they have said there is no booking.

These people are giving all vague and false information to customers and charging the amount in advance. Whenever you call them they just say next day you will get a call and the vouchers and therr is no response from their end.

Dear dir/mam,

With above reference i booked ticket on 5th jan-2018 through make my trip app portal for upsrtc (Volvo ac lucknow to varanasi rs.882). My payment deducted successfully but ticket is not booked, already tried many time to make my trip regarding this issue via email and telephonic but they did not provide satisfied solution, even they did not take interest seriously about this case.
Already sent 4 to 4 email along with reminder but they are showing very lazy and not any single satisfaction confirmation mail apart from system generated mail.
4-days has gone completely but they did not provide a single response response regarding the payment refund issue.
Please sir take this issue seriously and take action immediately...