MakeMyTrip India Complaints & Reviews

We had booked for a five day trip to srilanka through makemytrip from march 28th, 2018 to april 1st, 2018. The total amount for the package was rs.48, 000 for three people. Because of the communal tension in kandy we decided not to go to kandy which was our first day schedule in srilanka. Hence we requested the makemytrip agents ms. Trupti and ms. Madhuri to modify the itinerary and suggest some other places for the first day which they failed to do even after one week of intense followups. We finally gave up and decided to spend the first day in colombo itself and even booked a hotel by ourselves. This is just the tip of the problem.
Last week we decided to cancel this trip due to some very personal reasons of emergency and requested the agents ms. Trupti and ms. Madhuri five days back to reschedule our trip from april 27th’18. Ms. Trupti was buying time time from us and said that she has to check with the hotel availability and cab vendors for the modified dates and confirm to us. Ms. Trupti never returned with any confirmation and was not responding to our phone calls. I had spoken to madhuri also on 26/3/2018 telling her about the discussion that i had with ms. Trupt and she also said that within 24 hrs she will get back to us after checking with the vendors and hotel availability. Today (27/3/2018) nobody even cared to update us from their side and we kept calling them again and again only to hear that the rescheduling of the trip is not possible and we will lose our entire money that we have paid. Ms. Madhuri is lying to us that she had already informed me that travel date change is not possible.
Makemytrip is fooling customers by not responding properly and eating up our money. The modus operandi here is not giving proper update and making the customer wait till the last moment and informing them that as per policy no refund can be processed.
Never book any of your trips through makemytrip.

Hi! I have an issue with booking id nf[protected].
I have applied the flymon coupon code foa icici credit card. But still not received the cashback.
Please look into the issue.
The 21 working days deadline also passed as the booking was done on 19th feb 2018,
About 3 times i have request makemytrip, but not able to see any progress on this.
Complaint reference number[protected]

Dear sir,
We had booked a room at ampa skywalk hotel, chennai on 24th of march. Booking id assigned by mmt by nh[protected]. But to our surprise when we reached hotel, at the reception it was told to us that they are full and no rooms are available. When we contacted mmt toll free no, they discussed with the hotel and after almost 45 mins they confirmed that room will be made available. Again to our utter dismay the hotel team told that only one room is available but no ac and tv is available in that room. When i contacted mmt executive (Ms sneha was handling the case) she told me to wait for 10 mins and she will be arranging an alternative hotel for me. But after that i received a call back from mmt representative and he told that no alternate hotel can be arranged since the hotel is ready to provide us room without tv and ac. When i told that your executive has told that alternate room is being arranged, he told no room will be provided and at best they will cancel the booking. Painfully we booked through other site. This is the first such horrible experience with mmt and was extremely harrowing for us. We were travelling the whole day and this was extreme painful experience for us. We request you to look into the mater failing which we will be forced to take up the mater legally.

I booked ticked from mumbai to delhi for my wife and my daughter (Below 12 yrs) for jet airways through mmt on[protected] for travel day[protected] flight time 18.00 hrs flight no 9w-311 under pnr no atmube.
I am not sure what happened but the ticket was booked which my wife's name appeared same as my daughter name.
When i called up jet airways they said they cannot fix this issue as the ticked is booked by third party (Mmt). I called up mmt they said they cannot fix the issue as they are bound to follow airline rule.
The problem was my daughter's name who is below 12 yrs appeared in front if my wife's name due to which i cannot cancel one ticket book another. I was told that the air line rule says that a minor cannot travel in airline single that pnr so ticket will automatically get void. There was only solution that i should cancel both tickets and re-book the ticket... What a solution.. Oh my god!. I asked if i can book a ticket for my wife in same flight, but mmt and jet didnt allow me to do so as the pnr numbers would be different.
Since i was in hurry cancelled ticket for 103 rs refund and re-booked the ticket of another air line.
I really didnt understand this logic... Is this really valid is there any substance in this.. I really dont understand
When we airline is delayed and the airline company is at fault we are screwed, not a single rupee is compensated for the delay caused.

I had booked return flight tickets from mumbai to ahmedabad on 21/03/2018, at the time of booking price was 21000, when the next page arrived the price was 24k which is ok, but at the time of payment the price shoot to 28k. It was a shocker and i cannot do anything as tickets were confirmed.

In morning on 22/03/2018 the price for same tickets have been dropped to 24k and make my trip are saying price fluctuations happen.

This is pure trick by mmt and in simple words fraud. Need the difference amount back in my account.

Screen shot attached.

Regards
Sushant dhone

Tried to book hotel room... It deducted money from my bank account... But booking was not confirmed... Now i want refund as soon as possible... Please look into this matter... Its almost more than a week i am waiting for the refund... And it's urgent please highlight my issue... Its damn urgent i will be very very thankful to you.. Kindly do some action.. Thanq

I booked an holiday package cost Rs. 30k. Due to personal reason I cancelled the booking after 2days. On calling the customer care for 1000 times for my refund amount, they are least bother to process the refund. The response I got from the customer care officials are below.

1. There is technical problem on the refund department for a week. (Is your Makemytrip website project t is serviced by a tea shop?????)

2. Your refund claim is not yet processed. I'll raise a claim. (All people are flirts in their office)

3. Your claim amount is 22k and still is in process (No money coz of dubakur money)

4.We can't give you refund for hotels and cabs and final refund is 17k only.(Coz hotels are used in different ways)

5. Your process is assigned to Mr. X and he is working on it. (He is busy with some other XXX)

7. Your claim is processed and will get your refund after 24hrs.

8.Our customer care executive will call you back after 24hrs.

9. Your total refund is Rs. 16740.

10. Our executive will call you back (Not yet called single time. You can see the attachment).

These flirts worthless to service for the customer. Better close and start xxx work.

Users please don't use makemytrip, try to use Paytm - instant refund, Yatra - refund max of 3days.

Please see the attachments.
Booking Date : Feb 2
Cancelled Date : Feb 6
Refund date :Feb 10(expected)
Refund received date : unknown (Still not yet).

See how many no of times I Called them

- date of incident: 4th mar'18
-description:
Hotel treebo sun view international, karol bagh, new delhi, denied check-in saying that local residents are not allowed even when we are a married couple. After inquiring for an hour they said that the tariff amount will be refunded by makemytrip from where we made the booking. But when we contacted mmt for refund, they simply refused to refund the amount saying that it is clearly mentioned in the hotel's policy that local residents are not allowed. But this isn't really the case. Attaching a screenshot of hotel policy's page. According to their statement it says "our hotels reserve the right of admission to ensure safety and comfort of guests. This may include cases such as local residents, unmarried and unrelated couples among others."
A complaint has already been raised with mmt, they agreed to refund half of the amount. When i have not stayed in the hotel, why should even half of the amount be deducted. Asking the same, no response has been given from their side for a week now. Attaching the screenshots of the complaint raised by me and also the responses received from mmt.

I booked my ticket on 6th january and money was deducted from you side twice. When i mailed about this you told its from my bank. My bank confirmed about the money to be successfully transferred to merchants bank. But till date i have not recieved a single refund from your side the money debited from my card once from makemytrip and then to travelcc mumbai with transaction no othpg[protected]

The website is a poor excuse and faulty. Yesterday while booking a ticket from bangalore to delhi (Booking ref : nf[protected]) it kept changing the sector automatically from delhi to bangalore. After changing it to the correct sector and proceeding with the booking the site booked a ticket to the wrong sector. We called make my trip within ten minutes of this and they would only refund 1300 inr of the original cost which was 4794 inr!! After much lengthy conversation and discussion with the floor supervisor ujwal (Complaint no.[protected] we were assured that within 24 hours a resolution to our problem would be communicated to us.

17/3 @ 10:11 pm - we received an email promising resolution within 6 hrs otherwise a 100inr/ hr of delay would be accrued in the wallet upto a maximum of 1000 inr

17/3 @ 4:12 am - we received an email saying that the resolution is delayed with no compensation for the delay as promised.

Since then we have been trying to call the company with no luck. A few other things:

16/3: we received a text stating there is no cancellation fee for flights booked between bangalore - delhi with discount of 500 inr, this was not honored.

* the site also does not honor senior citizen discounts.

* by most airline rules there are no penalties for any cancellation within a 24 hr period, this is not backed by make my trip nor have they ensured this usual and customary policy with airlines for their customers.

The behaviour of the site is predatory in that they chase customers to make reservations, their algorithms increase ticket price exponentially within minutes once they gauge sector of interst and they do not back it up with customer service that is rational or helpful.

Desirable resolution:
We request a ticket at with the airline we selected for the desired sector that is bangalore to delhi on the same date as the faulty ticket.

Hi ‎
‎ i am taken quotation from representative and explain
That please make a two package in one package 2 aduit
‎1 kid (10 year) and 1 kid (1 year) and second for 2 aduit ‎
Because we have gift card and only 3 card is used in one ‎
Transaction so please make two package ‎
They give me above quotation yesterday in inr 143, 167 for 6 traveller (S) inclusive of all taxes
Fri, 4 may'18 to tue, 8 may'18 and give me two ids ‎
‎1.‎ in1803b4s4653827 ‎
‎2.‎ nl[protected]‎
And says me please done payment todays your package is ‎
Done after discount 131669 ‎
We done 50000/- in one id and 25000 in second one
Today when we says we ask that why the amount is ‎
Not decrease of my done payment she says ‎
That there is two packages charges one for (Flight & hotel)‎
And second for car is separate ‎
I am ask that in your packages there is car detail and also ‎
Show all detail in packages so why i am pay extra ‎
She says this is not include in your packages ‎

This is cheating and fraud done by make my trip ‎
Representative and make my trip with me ‎

Please see my issue and resolved my issue asap
Otherwise we are taken serious action on this ‎
This is fraud and cheating which is done with me
Because make my trip take extra charges with me ‎
After we done payment and increase amount ‎

I was trying to book a hotel, everything went good i paid the money through upi but my booking didn't get confirmed. I called mmt team and as per them they didn't get the money but i have the complete transaction details im which it is clearly visible that transaction was successful. I tried to explain to mmt customer team but they are not ready to listen. It is just a two minute work to check if amount has been received in mmt's account or not. Bank is saying transaction is successful and mmt team is saying we didn't get the money, looks liks my money has some extra capabilities of getting dissolved or invisible.

Can anyone please look into the matter. Still i dont want any refund, i just want my hotel booking done.

Contact - rana. [protected]@gmail.com

Booked round trip flight on 31st january (Pune - kolkata - pune) and used axis bank card for payment to avail a cashback of rs. 1299 using mmtwed code. I met all the terms and conditions to avail the cashback. The cashback was supposed to come within 21 days of booking. But it didn't come.

I contacted makemytrip via email. They said i am eligible for cashback and the issue will be solved withing some days. Still i am waiting for the cashback.

Complaint reference id[protected]

Ref indigo flight 6e-515/525 on 27th april 2017 booked via makemytrip. This was a trip to jaipur (Jai) from bangalore city (Blr). It was a one stop connecting flight with a halt at delhi. Due to unknown reasons, the flight landed in lucknow and not delhi. Flight was halted for almost two hours in lucknow. Then we were taken to delhi from lucknow. By then your flight connecting to jaipur from delhi had already departed. The ground staff at the delhi airport promised us to arrange our tickets in next flight but this did not happen until another four hours even though a couple of flights departed to jaipur. The reason they gave was that the flights had no vacancy. Finally after around four hours, they told that a replacement flight cannot be arranged and told us to leave and manage the travel on our own. They had told that some amount would be refunded since our travel was not fulfilled due to their problem.

Infact the only reason for us travelling in the flight was to reach jaipur within 6 hours. It was an emergency meeting with a client which was missed as it took around 36 hours to reach jaipur. We had to face financial loss as the client left by the time we reached, apart from the metal trauma caused by the staff due to hara-kiri.

No one even bothered to listen to our problem. Infact we needed to travel to jodhpur from jaipur for which we had already paid to a taxi service in advance. The taxi service also waited for us and left by the time we reached. We lost the advance paid for the taxi service also as they told that they waited for us but we were not available.
Hence i request you to refund the amount as mentioned below.
1) 31550/- tickets booked for blr to jai
2) 5000/- bus travel from delhi to jaipur
3) 5000/- advance paid to taxi service from jaipur to jodhpur
Please take this as a serious case of negligency on your part and solve this matter at the earliest. Else i would be forced to file a complaint in consumer court.
The details of the tickets are here attached with.
Rakesh. Mobile no.[protected]

My complaint is..14th february 2018 was my flight 15:10, emirates-514
Booking id.. Nn[protected]
But m late.. So flight miss, after 1hour i have cancel my own ticket, your website not receive my complaint, my complaint pending for 2 days, 16th feb company person call me about my cancellation, he tell me i give you only 18000 rupees only.. Why i accept this money.. I want my full money.. Either i will police complaint..
Thankss

I booked one ticket using mmt app. But i dint get any ticket not sms. Ticket didn't reflect in app also. Now when i called customer care they are giving the reason of entering wrong e mail id during booking.
Really mmt is cheating customer. After booking i called customer care also they confirmed me that ticekt didnt book after but now customer care giving different reason.
Kp kumar
[protected]

I had booked two tickets i. E from bangalore to dharamstala for march 24, 2018 and return from srinagar to bangalore for april 1, 2018. The ticket charges were at rs 64818/- all inclusive. However cleartrip.com and makemytrip own site showed an amount of around rs 55718/- on the same day. I was asked to share the screen shots and mail it to price guarantee.com which is shared with them. Now after 30 days the company informs me that the price guarantee is only applicable for international tickets. Firstly its not only a question of price guarantee, its a clear case of cheating where the consumers are taken for ride due to the online booking issues. I was informed that the pricing is dynamic. But how can there be such a huge difference in price in the same day, that too the reduced prices. Will a complaint to consumer court help.

I Have booked a cab from Makemytrip(MMT) from bangalore to chittor for 11th March 2018. They sent me a mail regarding the booking and the invoice is shown that i have to pay 5149 for 369 kms and after that they will collect 13 per km. I paid 15% amount while booking INR 773 and remaining i paid to driver. The driver charged 18 per km after 342 kms and not after 369 km. They told me that the driver charges are included in that total amount of INR 5149 but driver took INR 200 extra. They have also provider the old vehicle say 8 years old vehicle for long travel and they didn't respond properly for the issue when we try to negotiate for the vehicle. This is very bad from the customer point of view. I want the money that is took extra from me and proper explanation from Make my trip.

I have booked flight from kolkata to pune for 26 th march. Applied mmtflyhigh code that gave me an instant discout of 300 or around and i was about to receive an additional cashback of 500 within 21 working days as per the t&c of the code. But after 21 working days when i tried to contact mmt customer care via mail for the same concern, they are making excuses like the coupon was valid for site only and all nonsense stuffs. Now after more than 30-35 working days they are replying on a daily basis that they will get back to me within 24 hours. But no action from their end till date. I want my cashback. Never going to book any flight from mmt ever again. What should i do now?

Clarification on the issue of advantage on rescheduling of my air ticket of 11th march 2018 to 1st july 2018 for delhi to patna via go air has not been resolved
As in e ticket rs 2525 is the rescheduling charge mentioned whereas on date change i have been charged rs 3250.

This is befooling and cheating on your valued customer.
Really it's really a matter of great diappoinment of such a sad experience with mmt.

I will never recommend anyone from now.

Pfa the screenshot of the same while going through the process of rescheduling.
It's a matter of surprise a printed charge on e tickets may vary while opting for the same under reschedule.