MakeMyTrip India Complaints & Reviews

I have booked my ticket through MMT Bhubanswear - Mumbai with PNR numbers are N91VFD, N91VFD, K2PNFV, As airlines(GoAir) change the departure time from BBI to Mumbai, it is impacting me to catch International flight. As this is change from airlines, I am looking for full refund so that I can book alternative flight.
I have raised complain on MMT with reference number:[protected]
The worst part is MMT is not responding to my complain. This is a very BAD experience with MMT, customer care is worst.

I am looking for full refund ASAP. you can reach me on my email [protected]@gmail.com

Regards
Abhaya
[protected]

Booking id nf[protected]

I had booked the ticket under some promotion of icici card, entered the promo code, but on payment it failed. And retry for payment page came. I tried repayment. Now mmt is not giving the cash back saying that you did not entered the promo code.. That is bit funny, seems their app has some serious issues and it removed the promo code. After continues explanation to the customer care i fed up... And forgot it.

This was an ugly exp with mmt mgmt, they remove the code and then will say customer u never entered it.. Many of times the payment will get failed. Customer support (Abhinav, whom i was interecting) sent me exactly same email 10 times on my reply.

Such a pathetic service mmt gives.

Thanks for reading, beware of this monster.
- pankaj

1) in the month of jan.17 i cancelled one ticket of airindia. Makemytrip.com has not repaid my taxes. How they can keep the taxes after collecting from the customer? When i complained got reply that i have to write to other site.
I donot know why they keep cheating people.
2) when i go for flight booking, on every step the price increases. And after repeated log in the price still goes up. Also the conveyance charges are added. They justfy that it is routine. Where as some sites it is not like that.
Ever for hotel booking they show one price and on proceeding to next step they increase it. It is all programmed so that extract as much as possible for the customer.

Hotel staff refused to give room. Whereas we had already booked 4 room from makemytrip in advance.

We had a group of 10 people, including women and children. Our hotel booking was started from 10 o'clock. But due to our train time, we arrived at the hotel at 9 o'clock. When we showed the booking ticket to the hotel staff/owner, he refused to clear, that there is no booking on ours. And he said that he cannot help us, we have to talk directly to the mmt customer care.

Then, when it started talking to the customer care. He lasted 3 hours. And had to call about 10 to 15 times during this time. And customer careers blocked our mobile numbers also. The customer care were not ready to take any responsibility. We needed to talk to different mobile phones every time. And during this time our whole group had to wait on the road outside the hotel.

Customer care representatives were also unwilling to make any help. They were saying that you have any other arrangements; we will refund your money. But on our repeated talk, we were given a hotel at 12 o'clock.

Our this experience with makemytrip was very bad that spoiled our tour in the entire morning and our tour planning. And the entire group had to wait for 3 hours outside the hotel. Very disappointing accident.

Booking id : nh[protected]
Hotel jaynti, dwarika
Booking date 10 sep 2017
Check in date 22 oct 2017 (10:00 am)
Check out date 23 oct 2017 (10:00 am)

Respected sir/ma’am,

At the time of cancellation for my trip booking from make my trip booking id: nf[protected] make my trip mobile application showed me free cancellation on their mobile application and that the refund amount after cancellation is rs.1, 696/- which is in full but at the time of refund make my trip just sent me a refund of rs.251/- instead of rs.1, 696/-.

I requested mmt to keep the status of my ticket as open. They confirmed that it is done.
After a month i called mmt to book the flight, they charged me additional fees and sent an email informing that my ticket is booked.
Next day morning when i woke up, i got an email from mmt reading 'your booking is cancelled and your refund is processed' - i was shocked.
The refund amount was less than half of what i paid.
Since i stay in qatar, i had to start the marathon of international calls to reach mmt.
On 11 november 2017 very promptly and efficiently avijit mujumbar from mmt called and informed that do not worry mam, we will refund all the amount as this cancellation is not your fault. He also sent me an email reading 'we will process your fell refund'.
I immediately sent an email to avijit asking him confirm whatever he said on the phone i. E. The amount of full refund.

Ever since i sent this email, avijit disappeared. I called mmt on 16 november to follow up and speak to avijit but the executive informed that he was unavailable and an email is marked to avijit requesting him to call me back.
Unsurprisingly this did not happen.
I got an auto email saying ' please wait, we are working on your refund'.

To this insensible email, i again sent an email on no activity again.

Today on 20 november (9 days after the incident) i again got an email from arindam saha saying "please wait, we are working on your refund'.

I am on call since 1.5 hours with mmt with no resolution.

And now i am informed we will revert to you when the airlines revert to us.

This cheating and fraud as at the time of booking, mmt charged the payment and at the time of refund they are saying we are waiting for airline.

Wherein i have nothing to do with the airline. I made the booking with mmt who took service charge from me.

There is no solution still!!

I have suffered so much of mental torture with mmt by fighting with them, shouting for 40 minutes continuously.

I should not only just receive my refund back but also the compensation for mental agony i suffered.

Hi,
I am vikas shrivastava. I have made a booking on 8th february 2017 on makemytrip with the following details:
• booking id: nf[protected]
• flight: air costa lb – 655
• from to: jaipur to bangalore
• departure on 29th april 2017, 6:20 pm to 8:10 pm
• amount paid = inr 11, 996 + inr 900 (Convenience fee) = inr 12, 896

I got a call from make my trip in first week of...

This is to inform you that i have booked three flight tickets from your company for undertaking journey from srinagar to delhi from spicejet airlines detailed as under:

Flight details
Booking id nf[protected]
18 nov 17 srinagar to delhi cancelled

Spice jet
Sg - 253
Sxr
Srinagar
14:00 hrs, 18th nov
2 hr 35 mins
Del
Delhi
16:35 hrs, 18th nov
Passengers pnr status e-ticket no.
1. Shrishti gupta, adult mbqv5a cancelled mbqv5a
2. Rahul gupta, adult mbqv5a cancelled mbqv5a
3. Shobha gupta, adult mbqv5a cancelled mbqv5a


I along with my family members, had to attend important engagement to be held in delhi on 18.11.2017 and had connecting travel from delhi to another city. We had booked 5 seats together (2 via paytm and 3 via mmt) on the same flight and accordingly planned in advance booking of 3 seats under 1 air tickets from your company and paid rs.7800/- through my credit card. I, along with other family members, reached airport on 18.11.2017 to catch spicejet flight sg-253 and in the process of getting boarding pass, i was shocked and stunned to know from the counter executive that all 3 tickets booked via mmt has been cancelled by some agent called “deepak” from your company and also tried to change registered email id. Such request was never placed from my or anyone’s side and is purely done by your team executive which is shocking to me. I immediately contacted over phone to your customer care and spoke for more than an hour (Have all call recordings to proof that how slow the response was) to know the factual position and was surprised to know that our tickets were cancelled on 18.11.2017 morning itself whereas i did not initiated for cancellation of tickets.

As i and my family members had some important work and had to reach delhi on the same day as we had connecting flight, hence we were left with no alternative except to purchase three tickets immediately from goair airline to take flight on the same day (18.11.2017) from srinagar to delhi under booking reference no. T7e2pz with confirmed status and paid on the counter.in all, these four tickets costed me rs. 20412/- along with mental torture and huge inconvenience by your fault, also my family suffered financial loss as some valuable items were lost during this chaos.

Your act of cancellation of ticket at your own has caused me additional financial expenses beside harassment, inconvenience, embarrassment, mental agony etc. I herby lodge my claim to indemnify me for financial loss, harassment, inconvenience, embarrassment, mental agony etc immediately failing which i will be free to initiate appropriate action for your such unauthorised act. I am being compelled to lodge written complaint with you on public forum and consumer complaint websites after non receipt of any response against tele complaint lodged with your customer care cell on 20.11.17. If there is any further delay, i will file a case on consumer court where you’ll have to pay all the expenses along with big compensation for loss of my time and inconvenience.

I have cancelled indigo air ticket from hyderabad to new delhi dt.14.11.2017. As per guide lines issued by the make my trip and indigo authorities i have taken another ticket from hyderabad to new delhi on[protected]. I have already completed travel dt 8.11.2017 from hyderabad to new delhi and 14.11.2017 returned from new delhi. To day i have contacted indigo authorities through phone and they informed the amount already sent to make my trip. I request you to kindly return the amount to in my account.

Rama koteshwer rao mallavajjula
Cell no. [protected]

On 14th nov 2017, i booked tickets (3 passengers) from chennai to ranchi, via kolkata,[protected] with air india. I made full payment of 42027.00inr. But i received only confirmation invoice of kolkata to ranchi (Booking ref: nf[protected], pnr-z34mf, copy attached).

I have yet not received the confirmation of my journey from chennai to kolkata. Please reply asap

The price of 'the park, kolkata' is shown as rs 10, 302 from my account but is
Shown as rs 5, 845 today (Dec19, 2017) from the new account of my wife for the same date (23rd dec 2017).
Makemytrip has been cheating the customers who already used their service.
It is surprising to see that the confirmed regular customers are cheated that
Way regularly.

I booked kpn travels madurai to hosur in 19.11.2017 at 11.00pm via make my trip app but bus not arrive correct time so i asked travel agent ours not told correct answer and use valger words. So i very disappointed and worried. After i check make my trip app not visible to cancel ticket options. I not expect this issue. That a time deprassion. I not travel this bus and very depression

Makemytrip cheated me in the name of zero cancellation. I booked ticket or tomorrow 18:10 pm. I called them up at 18:04 pm today to cancel it, they intentionaly elapsed the time (Just 5 minutes lapsed) and deducted rs around 4500.00. T when i told him to cancel he said just rs 1200 will be deduced. They have not mentioned the policy clearly anywhwere. They are telling its my fault. I am attaching the call log and also the. Don't ever fall into the trap of these guys. Just checkout the call log for booking id: nf[protected].

We checked the hotel 17th november at about 8 pm, we had three booking fo told only one booking after they could locate all the bookings, it took 30 mnts to get the keys of the room, when they gave us the room they were one level down of reception, the room was stinking, it was all covered with the boundary wall, given twin beds for single occupancy, when some one walk on the floor it makes lot of noise, then i called the fo, they reluctantly changed the room at 2053 at reception level floor, again same issue covered with all walls, the water glasses were not on the table, no hot water, no drainage water was stagnant in the bathroom, the basis was having only cold water tab, really pathetic situation of that hotel, in the restaurant stewards are only interested in clearing the table, i have seen when ever we are booking though mmt guests are given 2nd class citizen treatment at the hotels, before that i stayed in v. Resort rishikesh there also situation was not different, they don't have laundry, they don't have iron, i am really disturbed mmt knows i am a frequent flyer but now think whether to use your portal for booking. Take up with the hotel and make compensation for the inconvenience caused to all o[censored]s. I have taken few photos to prove the conditionpathetic treatment to mmt customers hotel details pnr 26191828 booking id nh[protected] radisson blu udaipur palace resort & spa, udaipur view hotel details near fateh sagar lake, ambamata ambamata udaipur [protected] | [protected]@rdudaipur.com +show more + view booking details transaction details total amount

Hello i have booked an european dream trip from one of your priority partner based in bhubaneswar named as royal holidays. Which was bought on 2015 july with booking id nl[protected]. My visa had been cancelled 3 days prior to my booking. By which i could not go for that trip but have done my full payment. Still now its been more than 2 yrs i had not been refunded my money and your priority partner is saying to file a case against make my trip. So what do i do. Please suggest... Am been mentally harrassed since 2yrs.

Dear sir,
I am writing to complain about the cancellation of my confirmed flight to paris on november 15th (
Booking id nn[protected].

The status of this booking has been "confirmed" on my booking page since payment was processed around mid-september and until departure day.
Also i had not received any mail from mmt about any payment failure, change or cancellation of my booking.
However at the airport checking counter 3 hours before my flight, i was told this ticket has been canceled since mid-september.
After contacting mmt by phone, i was told this booking was canceled because of payment failure.
However the payment was done in 2 transactions : rs20, 000 by debit card and rs18, 013 by bank of india internet banking, both successful.
No effort was made by your representative on the phone to help me get on my flight and i was only offered some apologies for the inconvenience and told that on top of everything i would have to pay a cancellation fee!!!
Since i had some important arrangements in france and onward trains and hotel bookings, i had no choice bu to buy a new ticket with airfrance at the cost of 55817rs.
I will now appreciate if you can finally recognize your full responsibility in this matter and act upon it. Of course not only do i absolutely refuse to pay any cancellation fee, but i also expect you to to cover the extra charges i had to pay to get onto my scheduled air france flight.

Makemytrip started doing fraud by cheap techniches by increasing prices while doing booking on click. Mmt i never saw this open cheating phase of makemytrip. They are under track your each and every second of macro of screen track you and increase bill in seconds of click. Stop cheat you shameless website makemytrip i am your regular customer, before it was not happening now a days you are getting fraudalant crores of rupees turnover profit whole india under fraud by you. Makemytrip started cheat. Public fraud mmt on the name of fake trust. Stop fluctuating prices on the name of automation don't manually change this prices while tracking per customer you shameless cheater. Price changes in thousands of rupees within seconds. From yesterday i observed same mercyless techniche you cheaters and fraud of india. Prices, wantedly increasing by this website. Shame

I tried cancellation of my existing booking but unable to cancel or reschedule my flight from last 24 hours. Neither the customer care support nor the toll free number is working. If you try to cancel on app or website, it will say can't be cancelled check with toll free number & when you try to do from toll free, it will say the opposite. Both the time & money is getting lost. This is really pathetic services provided by mmt. I recommend nobody to use this service.
This is really disgusting.
Who is responsible for the loss i am suffering?

Hi,

I have booking my flight tickets on 10th of october 2017 via make my trip from (Chennai to melbourne) qantas airways and my booking id is nn[protected] and the travel date was 22nd october 2017.

Chennai to melbourne it was a connecting flight via singapore, we have almost 9 to 10 hours stay in singapore based on tickets me and my wife planned for 1 day tour in singapore and want to make some memories but due to make my trip miscommunication my plan flop and i suffered mentally.

On 22nd of oct we have a flight from chennai to singapore via qantas airways what make my trip people mention on tickets please have a look on tickets for evidence, we reached to airport 2hours before starting flight start looking for qantas airways almost we wasted 30 minutes by searching for qantas airways, after that someone helped on airport that chennai airport will not directly deal with qantas airways it might me jet airways, by the time i reach to jet airways counter still 1:30 hr left to take off flight but they refused to check in because we are just 30 min late, how come? No seats available it is not like first come first serve right, we paid almost more than 60 thousand and start requesting that people to allow for check-in, i don’t want my plan should go waste for that purpose i pleased them but no result, finally that jet airways counter person said that our names is not there in the list, i surprised how come they will do a blunder mistake, i started calling make my trip customer care the solution i got from them is it is qantas airways only and the chennai airport clearly said we directly don’t deal with qantas then where is the flight and i keep calling make my trip people, i mentally disturbed i paid more than 60 thousand for nothing and simply make my trip people said after 24 hours they will come up with solution what i should do in airport for 24 hours, simply he answered if you want to travel now please book another tickets and go we are helpless.

My flight was their at mid night 2 clock and seriously they harassed me mentally it was my first international trip with my wife i planned we planned so much but on airport itself everything vanished, just by seeing my situation jet airways said we will try to do something other side makemytrip simply hands up in the name of 24 hours,

Finally jet airways arranged a ticket for me from chennai to singapore but the flight is indigo at morning 5 clock, i booked a good flight by spending more money for amenities with food and in indigo we don’t even get a glass of water, why i should pay that much amount when i didn’t get all services what i paid for and from 12 clock to till morning 5 clock i was mentally disturbed with tension don’t know i can travel or not.

After reaching singapore again i should collect my luggage and check in with qantas airways due to that my plan disturbed i cannot use 1 day tour in singapore what i planned for and i faced mental torture.

From chennai to singapore i didn’t use the services what i paid for then why i should pay that complete amount and i placed complain to make my trip after 1 week or 2 weeks they get back to me though i’m not satisfy with their solution simply i got a mail from them issue resolved for evidence i have attached email screen short with dates.

Makemytrip offered me 2000 to 3000rs voucher, why i should take voucher after facing this type of experience how can i use their services again after baring that torture, im looking for some ex amount of refund not in the form of voucher, i told them im going to raise complaint against them in forum still they don’t care and keep saying we can give only voucher that’s it.

I kindly request for the forums please take an action against make my trip and do justification for me, i came to forum with lot of expectations please do something and today what happen with me they should not repeat with others.

I am trying to modify my flight on 19th december, del to vtz on 6e 5313 to 20th december, same time same flight.

I tried twice through your website. I could not do so. It says - mmt will contact me within 6 hours. Nobody calls and i always get message saying unable to contact. I tried to contact several times through your contact number. It is always a recorded message and direct to go through website.

Therefore, i am unable to modify my journey.

Please help.

You can call me anytime on [protected] or [protected].

Thanks,
Subrato