Dec 13, 2017
Updated by SantoshDube8888 Hello all, I am writing a review on Makemytrip.com in reference to my own experience with them.
Booking ID: NF[protected]
Booking ID: NF[protected]
Booking ID: NF[protected] - Cancelled without informing Me by MMT
Issue Creation Date and Time: 07/11/2017 10.22 AM - The Issue is still not resolved and no any response from @makemytrip for
my refund.
I have not received any call from your side and I am awaiting for your response, it's very bad that nobody is reverting back
to me & no any progress on my refund case.The very worst experience ever with MMT and for refund has been a painful process,
still no any satisfactory reply or resolution confirmed by MMT.Transaction copy attached.
MMT has themselves cancelled my tickets without advanced information to me and even on any SMS alert received by MMT
(Complete harassment) and Indigo, As soon as I reached for boarding then suddenly I came to know about my Ticket
cancellation by MMT and as per their confirmation I have booked another ticket for round trip and after 15 days past no any
response from MMT.They cancelled my flight with no refund and no alternative given also Reached out to makemytrip and
consumer forum but no help. Will Indian consumer be always taken for granted????
Had horrible experience with #MakeMyTrip.
Sad we have no strong law and these ppl just looting us, yes mmt horrible, sahme!This is how they treat their "valuable"
customers. By doing NOTHING. Getting Frustrating. HELP. Action to be taken immediately on my issue. Either initiate my refund
amount.
@makemytrip This contact number [protected] does not have customer exceutive to attend anyone...always giving automated
reply that for post booking use app...and that app is not able to process my request...height of failed automation.
Govt needs to wake-up and act.
@makemytrip You have cancelled my tickets without any intimation and even after providing all the proof, after 15 days, Call
center agents are promising me different deadlines everyday but the result is same, no money refunded back to me.
and I have not received any call from your side and I am awaiting for your response, its very bad that nobody is reverting
back to me and no any progress on my refund case.
@makemytrip Need help with Reference Numbers:[protected],[protected],[protected],[protected],[protected],
[protected],[protected],[protected],[protected],[protected],[protected],[protected],[protected],
[protected],[protected],[protected] and[protected]. Issue not resolved and i got a resolution email.
Kindly look into the matter. Repeated follow up but still no progress. Disappointed with the customer service. @makemytrip
@makemytripcare.
VIJIT D. SHUKLA OFF: SHOP NO.10, GROUND FLOOR
BA., LLM GURUNANAK MARKET,
Advocate High Court BELOW UNION BANK OF INDIA,
ULHASNAGAR – 421001.
11 /12/2017
To,
The Manager,
MakeMy Trip,
18th Floor – Tower A, B and 19th Floor- Tower A, B, C
Building No. 5, DLF Cyber City, DLF Phase III,
Gurugram,
Haryana – 122002.
Under instruction and on behalf of my Client Mr. Santosh Badhriprasad Dube,
r/at 17/498, Shakuntala CHS, Pantnagar, Dattamandir Road, Ghatkopar(East),
Mumbai – 400075. I hereby giving you this notice is as under:-
1) My Client state that, he is residing at the abovementioned address from many years.
2) My Client state that, he had booked the roundtrip journey From Mumbai to Varanasi and From Varanasi to Mumbai of Indigo Airlines 6E -712 on 6/9/2017.
3) My Client state that, the date of Journey from Mumbai to Varanasi is 8/11/2017 i.e. Flight timing 16.45 hrs to 19.00 hrs and From Varanasi to Mumbai is 12/11/2017 i.e. Flight timing 15.00 hrs to 17.15 hrs. My Client further state that the total passengers of the above said booking are four family members including my Client.
4) My Client state that, the PNR of the above booking was DCYD2G of Economy Class, Booking ID : NF[protected] and passengers name are as below:-
1) Mrs. Kalpana dubey
2) Mr. Santosh dube
3) Miss Shriya Dubey
4) Miss Soumaya Dubey
5) My Client state that, he had booked the above roundtrip journey and paid online transaction and total fare is Rs. 45, 288/-.
6) My Client state that, it was very shocking for him that the ticket has been cancelled by the Company and no messages no calls nothing was intimated by your company nor from the Indigo Airlines.
7) My Client further state that, this is a clear Deficiency in Service by Your Company. My Client state that, when he had done the Enquiry then your company had promised to refund my Client money and solve the issue.
8) My Client state that, trusting on this he had again the booked tickets from your company on 7/11/2017 for the journey on 8/11/2017 from Mumbai to Varanasi in Indigo Airlines 6E-712 with Booking Id: NF[protected] and the Flight timing was 16.45 hrs to 19.00 hrs. The Total fare of the journey was Rs. 34, 177/-. which was paid by my Client without any default from his side.
9) My Client state that, he had also booked tickets for return journey i.e. on 12/11/2017 from Varanasi To Mumbai in Indigo Airlines 6E-579 with Booking Id: NF[protected] and the Flight timing was 14.50 pm to 17.15 pm. The Total fare of the journey was paid by my Client was Rs. 48, 864/-.
10) My Client state that, he had requested many times for the refund money to your company officials but they had not given a fruitful reply till today. My Client state that he never think such a irresponsible effort from your Company.
11) My Client state that, your company had fake promises and fake advertisement about the facilities and easy booking. My Client state that, he had face mental as well as physical Harassment because of your company.
12) My Client state that, without any default from his side he had to paid almost double charges for the Journey From Mumbai to Varanasi and From Varanasi to Mumbai. My Client further state, your company had cheated my Client because of which my Client had to suffer mental agony.
13) My Client state that, your company is liable to pay Rs. 1, 28, 329/- with interest within 10 days from the receipt of this notice failing of which my Client had no other option but to file civil as well as criminal proceedings against your company. Please take serious note of this.
14) Your Company is liable to pay Rs. 5, 000/- regarding this notice charges.
Thanking You.
Your’s Faithfully,
Advocate (VIJIT D. SHUKLA)
As per my instruction
(Mr. Santosh B. Dube)
******************************************************************************
VIJIT D. SHUKLA OFF: SHOP NO.10, GROUND FLOOR
BA., LLM GURUNANAK MARKET,
Advocate High Court BELOW UNION BANK OF INDIA,
ULHASNAGAR – 421001.
11/12/2017
To,
The Manager,
MakeMy Trip India Pvt. Ltd.,
G-3, Zehra Manzil 91,
Lady Jamshedji Road, Next to Paradise Cinema,
Mahim(West),
Mumbai- 400016.
Under instruction and on behalf of my Client Mr. Santosh Badhriprasad Dube,
r/at 17/498, Shakuntala CHS, Pantnagar, Dattamandir Road, Ghatkopar(East),
Mumbai – 400075. I hereby giving you this notice is as under:-
1) My Client state that, he is residing at the abovementioned address from many years.
2) My Client state that, he had booked the roundtrip journey From Mumbai to Varanasi and From Varanasi to Mumbai of Indigo Airlines 6E -712 on 6/9/2017.
3) My Client state that, the date of Journey from Mumbai to Varanasi is 8/11/2017 i.e. Flight timing 16.45 hrs to 19.00 hrs and From Varanasi to Mumbai is 12/11/2017 i.e. Flight timing 15.00 hrs to 17.15 hrs. My Client further state that the total passengers of the above said booking are four family members including my Client.
4) My Client state that, the PNR of the above booking was DCYD2G of Economy Class, Booking ID : NF[protected] and passengers name are as below:-
1. Mrs. Kalpana dubey
2. Mr. Santosh dube
3. Miss Shriya Dubey
4. Miss Soumaya Dubey
5) My Client state that, he had booked the above roundtrip journey and paid online transaction and total fare is Rs. 45, 288/-.
6) My Client state that, it was very shocking for him that the ticket has been cancelled by the Company and no messages no calls nothing was intimated by your company nor from the Indigo Airlines.
7) My Client further state that, this is a clear Deficiency in Service by Your Company. My Client state that, when he had done the Enquiry then your company had promised to refund my Client money and solve the issue.
8) My Client state that, trusting on this he had again the booked tickets from your company on 7/11/2017 for the journey on 8/11/2017 from Mumbai to Varanasi in Indigo Airlines 6E-712 with Booking Id: NF[protected] and the Flight timing was 16.45 hrs to 19.00 hrs. The Total fare of the journey was Rs. 34, 177/-. which was paid by my Client without any default from his side.
9) My Client state that, he had also booked tickets for return journey i.e. on 12/11/2017 from Varanasi To Mumbai in Indigo Airlines 6E-579 with Booking Id: NF[protected] and the Flight timing was 14.50 pm to 17.15 pm. The Total fare of the journey was paid by my Client was Rs. 48, 864/-.
10) My Client state that, he had requested many times for the refund money to your company officials but they had not given a fruitful reply till today. My Client state that he never think such a irresponsible effort from your Company.
11) My Client state that, your company had fake promises and fake advertisement about the facilities and easy booking. My Client state that, he had face mental as well as physical Harassment because of your company.
12) My Client state that, without any default from his side he had to paid almost double charges for the Journey From Mumbai to Varanasi and From Varanasi to Mumbai. My Client further state, your company had cheated my Client because of which my Client had to suffer mental agony.
13) My Client state that, your company is liable to pay Rs. 1, 28, 329/- with interest within 10 days from the receipt of this notice failing of which my Client had no other option but to file civil as well as criminal proceedings against your company. Please take serious note of this.
14) Your Company is liable to pay Rs. 5, 000/- regarding this notice charges.
Thanking You.
Your’s Faithfully,
Advocate (VIJIT D. SHUKLA)
As per my instruction
(Mr. Santosh B. Dube)
