MakeMyTrip India Complaints & Reviews

I booked a round trip taxi in makemytrip from bangalore to mysore and return. The driver dropped us to the destination in the afternoon. When we call the driver in the evening for sight seeing, the driver said that he already on the way back to bangalore.

He left us without informing us even though we had booked a round trip. We raised complaint with makemytrip but no response even after 6 days. The driver even took 2.5 k from us while traveling for fuel.

No action taken till now

I had booked 2 tickets on Make my trip for operator " Kaloji travels" Operator PNR 2354RUTP Booking ID NU[protected]

Tickets were booked on 31st Jan for a trip on 10th of FEB, the operator has not picked up my calls/number out of service on the numbers provided [protected] / [protected], there is no website for the operator providing any additional means of contact and the few numbers for their Goa office that i did find after a lot of searching turned out to be wrong.

Faced with no contact from the operator " Kaloji Travels" i was forced to cancel and rebook my ticket with another operator before they sold out and i have been charged with a hefty cancellation fee, i think it is only fair that MMT revoke my cancellation fee or charge the operator for it for denial of proper service. I think this calls into question if MMT even audits the operators they allow on their website else how else could someone without a website and working numbers get on MMT. https://questions.consumercomplaints.in/

I am requesting a full refund of the cancellation fee by MMT, as i have not cancelled on my whims but forced to cancel because a MMT approved operator could not be contacted/couldnt be bothered to contact me himself

I have had the most pathetic experience with make my trip for my refund for 8 tickets under 4 PNR mentioned below..have still not received my refund and i fail to understand what are they deducting 300 rupeees per ticket that is 2400 ruppess for 8 tickets in my case. What have you done towards my cancellation ..why should i pay you this money. All cancellation process was taken care by go air. A big mistake to book via make my trip. Pathetic customer care and process. No where in the ticket was it mentioned that i need to cancel via make my trip to claim my refund. I directly cancelled my tickets from go air they told me to call make my trip for refund and i did that immediately. I am informed a week back by go air that my refund has already been sent to make my trip. I called make my trip 7 to 8 times but am put on hold for 30 min when asked to speak to a supervisor. Front liners are expremely pathetic and cant solve simple queries.
My refund details given by go air that had been credited to make my trip
Spl80056 ...858
1046...delcmmmt
Spl80056...802
Delcmmmt...1046
PNRs below:UDPGWH
J8PDQT
Z6HFWP
IDFN7R
Total refund amount INR 3752 . Please refund my complete amount. I see no reason to give you a cancellation fee when all i got was inconvenience and you did nothing. Provide me my complete refund and i would like to speak with someone in the management and share my pathetic experience.

I have received a note from go air for my tax credit on ticket i hope you guys dont eat that as well. How can you make money at customer cost..it truly sucks. Never again will i book via your website and surely inform my network of your ways to make money from customers by giving only inconvenience.

I had bought a jet airways ticket thorough make my trip customer invoice : nf[protected], with a zero cancellation premium of rs. 1388.13

However they have charged cancellation fees as follows.

Refund calculation
All amounts are in inr 9w-2264 | ccu-del | thu, 15 mar 18, 10:55 hrs

Passenger name airline fare conv. Fee others* total price

1. Jayalakshmi sengupta
Cancellation charges (-) 2620 (-) 270 [protected]

2. Seema gupta
Cancellation charges (-) 2620 (-) 270 [protected]

I wonder what their definition of zero is

I booked flight from Bangalore to Rancho and Ranchi to Bangalore using make my trip. I was supposed to get 1200 cash back in my Citibank account which I didn't get.
Attaching the screenshots of tickets booked.
I also contacted your customer care for the same. They said I'll get the cash back within 60 days of booking but now it's more than 60days.
Please look into the issue

I had booked a cruise holiday "costa cruise" for two persons starting 15th november 2017 (Booking no. Nl[protected]). The tour included free airport transfers & ocean view cabin. I am attaching the document received from you in this regard. I am an old customer of make my trip since 2011 & i have always booked my hotels, air tickets & holidays through mmt. I wish to draw your attention to following issues which i have faced on this tour:

1 our flight details were not informed to singapore agent with the result we did not get transport from airport to the port. After spending lot of money on telephone, i could get the vehicle after more than 5 hours. We are senior citizens and any sensible person can understand the plight of elders just waiting for the cab for such a long time.

2 we paid for ocean view cabin but we were provided an inside cabin. I had confirmed with the advisor mr. Vishal jain at least ten times for ocean view cabin which he confirmed every time to me. I feel so cheated by mmt and i never imagined that mmt will also deal in such shady deals to make money. You can listen to the conversation i had with mr. Jain.

3 mr. Vishal jain informed me that there will be mmt representative on board the ship & i could take up any issue with him. I had requested mr. Jain to provide me a contact number of mmt representative in singapore but he kept on assuring me that mmt representative would be available right on reaching singapore & at the ship also.

4 no transport was available from the port after completing the cruise journey. The cruise authorities completely refused to provide any transport and told that it is the duty of cruise arranger i. E. Mmt. I had to incur $ 18 (Inr900) on taxi.

If mmt has least sense of ethics and honesty, they should refund me the taxi fare incurred by me and the difference of payment for ocean view cabin. I request you to please help me in getting my money back. Thanks.

Pravin kulshreshtha
Mob.[protected]
[protected]

I book one train ticket. From ksr banglore jn to nagercoil but the otp window we're ok then no response from the application, i didn't refresh or nothing i lost my money from my account but no ticket and irctc password window is not showed the app window directly goes to card option window and i am shocked this is the 1st bad experience from mmt so refund me my money back,

Hi i had booked an international pckg with you guys - nl[protected].
At time of booking your reps confirmed that flight tickets to and fro are included and i even got written confirmation. But now they are denying for same.
What the hell is this. This is my honeymoon pckg on 24 feb. Pls look into it on priority otherwise am going to raise this concern to consumer forum.

Booking ID IN1712B1S4568190
Hi
I booked IN1712B1S4568190 Travel package to Maldives in mid of December for travel dates in end of Feb 2018 through Makemytrip India.

Due to the political unrest in Maldives, Ministry of External Affairs, Govt of India has issued travel advisory, like many other govts worldwide. Under these circumstances, I would like to defer my travel plans to Maldives for now.

As is the protocol around the world, when there are situations which arise due to political / civil unrest, The airlines and Hotels/resorts issue a full refund and do not charge any cancellation fees. However, when I called the customer care, they advised that I will not be refunded a single penny in case I cancel. This seems unethical to me. you would acknowledge that I am not cancelling because of personal reason, but for geo political situations arising at this time.

May I humbly request team MMT to let me know my available options and issue a full refund for my travel package please

Thank you
Mohit
[protected]

Today i was trying to book my flight from jammu to delhi as i was using my atm card i was in a state of shock when the otp is being send it was immediately captured by make my trip website and it was booked automatically even when i do not fill up the otp no allotted by the bank. Is these some kind of fraudulent means to entice customer into their fold without waiting for their consent. I was not even realising the otp was send and i received a confirmation booking of the flight. These is in total contravention to established norms and regulations of the guidelines issues by the bank n other government regulatories bodies. The otp has to be enter by the customer and not by the website of make my trip. These practices of irrelevant and irregularities should be stop once and for all if make my trip website wants to survive in their endeavour to capture the market / customers. These will be the last time i will book my ticket in these cheating website n the whole community should be aware of their cheating habbit.

Hi,
I booked a flight ticket (Booking ID NF[protected]) on 23rd Jan 2018. During my booking, in the flash add, along with the promocode offer, it was clearly mentioned that 'additional' Rs 500 would be paid back if the fare was paid through UPI. So I paid the amount through UPI, but haven’t received the amount yet. Raised complaint in Make My Trip site, escalated the matter to level 4, but with no effect. The only reply I received was - with one booking two benefits cannot be availed. And the supporting link(https://makemytrip.com/promos/domflight-HDFCUPI[protected].html) they are providing contains a back dated terms & condition which got expired on 1st December 2017. Initially, they promised me to look into the matter, but now they are not even responding.
I would like to know, in simple terms, what does the word 'additional' imply in this add...?? And MMT is not the only site which was flashing this add, many other sites like Flipkart, Amazon also sometimes gives similar kind of offer and there two offers are could be availed on selected cards. Anyways, now they are referring to expired T&C, where at the last it is mentioned that this UPI cashback can not be availed if any other promocode is applied!! How can they send a back dated, expired T&C as a reference material for a current booking?? How come, meaning of any of MMT T&C becomes completely opposite to what they publicly announce through their promotional ads?? Is this not a ploy to misguide and deceive customer. They were flashing the add for 2-3 days during 23rd of Feb, but after my complaint they perhaps realised their mistake and removed it, otherwise would have attached the screenshot.
Now, the biggest problem is the pathetic customer care service. They don’t reply, you cannot reach them on the provided no[protected], such is there IVR. This is absolutely disgusting. I don’t know how such a popular site is giving such appalling service to a customer who purchased so many tickets through their site.
Anyway, I want a suitable answer to my query and logical conclusion to the issue at the earliest as 2 weeks has already gone past.

Regards,
Debaprasad Jana

Hello,
This is regarding a refund request o[censored]DF charges for 2 flight tickets from Mumbai to Delhi on 9th July, 2017 booked by Mr. Manan Shah (Booking ID: NF[protected]) The service we have received has been completely outrageous, taking such long times to connect the call or even give a satisfactory response. We have been trying to resolve this issue for the last 6 months but to no avail. The executives at MMT expect us to call the Jet Airways and get the refund for MMT. This kind of horrible service and excuses are not what is expected from a company like MMT or Jet Airways. To top it off, we get an e-mail saying our issue has been resolved even though we received no refund (Screenshot of the e-mail attached herewith). It is difficult to even get an e-mail for the update of the issue as we are kept re-directing. After innumerable calls and emails, we are yet to receive any information. This is absolutely incompetent and inexcusable behaviour!! What is the use of such redundant and rigid systems if they cannot even solve basic consumer complaints? The height is that we cannot even get connected to the senior managers as the call centre executives don’t allow us to talk to any authorities or even refuse to give a substantial update.
This pathetic behaviour and services have now forced us to take this issue public and if need be, we would even take required strict legal actions.

I booked cab (Mmt) from delhi to chandigarh 11:30 pm. Cab reached on time but the cab no. And the driver was different as i was traveling with my gf i was concerned abt her safety so i called mmt to verify the cab but they were unable to verify the no. And the original driver was requesting us not to tell abt the changes... I clearly told my problems but they were not ready to refund or provide new cab. Booking id-nc[protected]. It is so heartbreaking when brand like mmt does this to us. It is endorsed by big celebrities and the policy and trust they ensure throug ad. Mmt today left us in dangerous situation and it is so unfair.

We went to bali booked through make my trip office at salt lake (Kolkata). While returning we came to know that the flight was cancelled a long time ago, but we didn't receive any communication from make my trip, we inquired air asia, but they said they tried several time to contact make my trip but failed.
It was a total harassment as we were stuck in abroad. We tried to contact the location manager of make my trip (Salt lake kolkata) but he switched off his cellphone just after i descried and asked for help. We tried to contact the landline there and then he told us to keep the bills. It was a total harassment for me and my wife, hence we had to stay one more night and return on our expense. After returning to kolkata, make my trip has continuously ignoring us and did not return our claims yet.

Please never book through make my trip (Especially from the salt lake office) and go for other vendors which are looking for their customer satisfaction and trust (At least helping the customers at the time of trouble)

I booked a seat in indigo flight from delhi to bangalore through make my trip for 26 feb, 2018 with booking id nf[protected] and that with paying additional full cancellation refund. Due to some change in the plan i booked another flight for 28 feb, 2018 but when i tried to cancel the previous booking it is showing that i will get rs. 0 as cancellation refund. Beside i am cancelling well before time there is no provision for the refund as shown in the site while booking. It is completely wrong to take extra charges to make the booking refundable and then not doing so. I request you to kindly look into the matter so that i can get the refund.

I booked property named "casa melhor 2bhk in heart of candolim cm060 goa" from 26 jan to 28 jan. On contacting the contact person of property, they told me that this property is already booked and not registered with us" i also followed make my trip but only ivr is connected with no response and then i raised service request that property owner is refused to check in. This is created lot of trouble for me and my wife at goa and we strayed here and there for accommodation.in entire trip we searched for accommodation and could not found better and my entire trip is ruined and money is wasted. I am very unhappy with property owner and make my trip co ordination to earn money via this way. Entertaining booking offline and refusing online bookings to refrain from check in. Serious action must be taken on this. I need at least 20000 rs as compensation on this and some penalty rule must be done with owner of property.

Hello team,

I had booked my travel through make my trip cab for two journeys.

Pune to mumbai airport on 19th jan 2018 - booking id nc[protected] - already refunded.

Mumbai airport to pune on 28th jan 2018 - booking id nc[protected] - waiting for refund.

On 16th jan i received a message from make my trip mentioning my cab from pune to mumbai for 19th jan has been cancelled. I called up the customer care and was clearly told that the cabs are not available for said date and hence it has been cancelled. I did plead not to cancel it the last minute as the cabs prices would have increased by then, but to no avail. Then i asked the status of my cab booking from mumbai airport to pune scheduled for 28th jan 2018 and was told “ it has also been cancelled”. Your representative clearly mentioned the same and hence i booked another cab through another vendor. I didn’t take your cab on 28th jan 2018 as you had cancelled it and i am sure you would have the recording of my conversation with your representative. Please refund the amount which i paid as an advance which was supposed to be refunded. I couldn’t track the same as i was out of country and my number was not functional.

This is a major goo[censored]p on your side. On one hand, you cancel the booking at the last minute and charge for the same as well.

Look forward to your revert.

In response to my mail, mmt responded mentioning the second cab for 28th jan 2018 was not cancelled and hence will be charged. Wherein i clearly mentioned that i was told by their representative that the cab has been cancelled. They can always re refer to the recording of the call. This amounts to cheating and harassment. Need resolution.
Thanks.

Regards,
Gaurao thakare

We booked our Dubai stay and sight seeing with MMT from 29-Dec-17 to 03-Jan-18 for two rooms (Four adults). I was promised half day city tour on 30-Dec-17, but to my surprise the itinerary printout received by Royal Arabian at the time of check-in at IBIS Deira mentioned city tour on 1st Jan 2018, whereas I had clearly told my plans for 31st and 1Jan to makemytrip sales representative Arti Goel about the same. Point no.2. Burj khalifa booking was supposed to be of 11am which was again clearly communicated and assured by Arti but the same was booked for 23:00 hrs which was again surprising as I had requested for morning hours. Not only that but the miscommunication about pick up from hotel was mentioned in email by mmt representative at 20:00 hrs on 29th December 2017 mismatch with Royal Arabian pick up time of 17:00 hrs. My full day planning was ruined and the pick up did not happen as mentioned by either, i had to make my own arrangements and make people rush for the same. Point no.3. As per my discussion with Venu (representative from Royal Arabian) city tour was rescheduled on 30th December 2017, but no one turned up for pick up, again spoiling my full day schedule as due to all the communication and agreement we had had planned trip to Abu Dhabi which I had to cancel for mismanagement from Make my trip, thus spoiling our plan (three other people associated with me). Point no.4. 1st Jan 2018 as plan shared by MMT it was marina dhow cruise and the pick up was scheduled at 19:15 hrs and suddenly I receive a message from MMT vendor Royal Arabian that the pick up is between 4:30 to 5 pm "pls be ready in the lobby". I was astonished as the printout mentioned pick up between 19:15 - 19:45 . When called MMT vendor, he says sorry we don't have bookings for later so reschedule to earlier cruise. Post lot of agreement disagreement and mental harassment caused to my group, the Royal Arabian representative set up a pick up for 19hrs which was neither mentioned in the mail nor in the printout received. Would like to highlight I was not alone, I had people who trusted my planning and had scheduled their Dubai visit accordingly. What a mental torture is it to trust "Make My Trip" and pay over and above of the cost for so called peak season they mentioned than the actuals and that too have the plan getting rescheduled on daily basis. We made this plan to visit Dubai for relaxing and not to get tortured by MMT.

This was such an disturbed trip I can't even express. I had to change my daily plans due to mismanagement by Make my trip. I missed so many places and visits which I am not at all happy about. This was a vacation planned to cover all sight seeing possible, but couldn't ..and all thanks to MMT for ruining it.

How happy was I to get it booked from mmt ...but with my worst ever experience will never recommend Make my trip to anyone.

Despite of so many mails sent to their customer support all I get is a mail from them saying they want to give me vouchers worth Rs. 3000 which is assume is to keep my mouth shut and not put this on social media. I had also asked their CEO/ MDs email id as the same is not mentioned anywhere on portal. Why cant they be transparent and let their seniors also know about the goo[censored]ps done by Make my trip staff.

While taking the bookings they used to call me 10 times and now when mishandled and mis-management ..I receive no call from support team.

I don't believe this spoiling my trip and they want to give me Rs. 3000 voucher for future bookings for a spend against 1, 50, 000 that I paid them.
Do you think will ever book from make my trip again, to turn my relaxing trip into a mental harassment and torture of listing from others for whom you make the booking just coz they trust you.

I need justice for the problems faced by me and mistakes made by Make my trip.

Hi,

I have booked a round trip ticket from chennai to kolkata and return on 26th jan and 28th jan resp. Due to unavoidable circumstances i had to cancel the tickets and i did it through indigo directly 4 hours before departure on 26th jan. I was told by the agent to contact makemytrip after 24 hours to get my refunds.

I have been trying to call all the numbers listed everywhere but i am not able to reach a...

I have booked a round-trip ticket from mumbai to bangalore on 4th dec 2017 (Booking id: nf[protected], 3 persons, travel dates feb 16 (Onward) and feb 26 (Return) under mmt assurance which gives zero cancellation charges at additional cost.

Due to change in plans, i have cancelled tickets for 2 persons out of 3 (Full cancellation, both onward and return) on 20th jan. When i was cancelling, i was presented inr 8806 on mmt website as refund amount that i will get. After i proceeded with cancellation, the refund got delayed by few hours. When i checked later, i received only inr 1165 as the refund amount (Nf[protected].

When i contacted the customer care on 27 jan on the discrepancy, the agent mentioned that the zero cancellation is given only if all passengers have cancelled the ticket. However this is not what is presented on the website of mmt, and also the mmt did show zero cancellation (Refund inr 8806) when i tried cancelling for partial set of passengers. The agent share t&c regarding zero cancellation charges, but even that shows that i am eligible for inr 8806.

Request to intervene and provide justice. Otherwise this is a clear way of cheating customers.