MakeMyTrip India Complaints & Reviews

I had booked resort via make my trip with my company name and gst detials.

I had made payment. However makemytrip is not willing to provide gst invoice with tax breakup.

I need tax breakup invoice to claim gst credit input.

My company name is ku-bas enterprise

I have call. Records which i had with customer care. I m keeping calling custome care. Every time. They are asking for 72hr. They. Are not providing invoice with. Tax breakup.

Febup of them.

I had booked a trip with mmt on dated 15th sept and on the day of trip i. E. 27th nov, mmt executive called me and updated about the cancellation of flight.
From 27th nov i have been asking mmt team to refund my amount.
Couple of times they reported that refund is not possible airlines is denying, few time they notified me with multiple land cost which can be refund.
As per the last conversation with them which was happened on 5th feb, my full amount of trip was managed to get refunded.
From that day till now, i had emailed them about 4-5 times and infact called them up but now neither they are reverting my emails nor picking up my call.

My trip details are as follows
Bali trip // in1709b8s4465947

Type: hotel reservation refund
Hotel: ramada, singapore
Date of stay:
Check in: wed, 25th oct
Checkout: sat, 28th oct

Paid through rs 38, 722 hdfc bank credit card (Xxxx-xxxx-xxxx-)

Booking id: nh[protected]

Makemytrip was my travel agent where i made the reservation for two hotel rooms

Details:
I made my reservations for 2 rooms at ramada, singapore in august, 2017 for travel in october; but due to an immediate family member's death (Who was also the traveler) in september, we requested makemytrip to consider the cancellation of the reservation and refund the money. Please note, we got a full refund on all our flight reservations (Including the international flight from usa - since we live here).

During this funeral period, we had to distract ourselves and repeatedly talk to makemytrip, send them documents proving this, and continuously follow up.in spite of all this, they ignore our pleas and did not bother to check with ramada or even negotiate on our behalf!

I finally talked to ramada and worked this out myself from usa, and they decided to give me a 1-room refund (& the other i could use later). The ramada manager mentioned that i need to work with my agent to get the rest of the refund (Rs 19, 360.48).

So i started my case with makemytrip on jan 18, which took them until feb 24 to give me a partial refund (Rs 10, 793) - partial really? So started calling them every night considering the timezone differences for understanding the reason of not giving me back rs 8567. And till date, makemytrip does not know why or they are incapable of giving me an answer!

4th oct
Dear guest, i found your medical docs. Now forward your query to international team. Please allow me 24-48 working hrs. Within this time i will get back to you with reply thanks & regards, nashveer naziya khan sr. Back office executive

21st oct
Dear ms. Kanakia, greetings from makemytrip! With reference to your concern for booking id nh[protected]. Further, we have raised the request from our end so that we can get the cancellation wavior for the hotel booking. Please feel free to write back to us for any further assistance. Yours sincerely, priyanka tuteja team - we care

1st nov
Dear ms. Kanakia, greetings from makemytrip! At the outset, we sincerely apologize for the unpleasant instance. With reference to your concern for booking id nh[protected]. We regret to inform you that, as per revert from hotel, we would not be able to process any refund for this booking nh[protected]. Please feel free to write back to us for any further assistance. Yours sincerely, priyanka tuteja team - we care

10th nov
Dear customer, with reference to the below e-mail we apologise for the delay in response, kindly share the photo id and relationship proof with the customer. We will check and share an update post receiving the document, do write back or call on below mentioned number in case of any further query. Yours sincerely, jatin vij team - priority cell#[protected] postal address: makemytrip (India) pvt. Ltd. Tower a, b&c epitome building no. 5 dlf cyber city, phase – ii gurugram-122 002 (Haryana)

20th feb - vinith
Hotel has approved my refund & they are going to pay makemytrip; from the customer rep: the refund will be made to the travel agent that you booked through, i believe it is makemytrip. It will typically take approximately 7 – 14 working days. You may wish to liaise with them subsequently on how it will be reflected in your account.

25th feb - vinith
Thank you for your response; need a little understanding on the refund amount -
I paid a total of rs 38720.90, & half of that is rs 19360.48.

So why am i just getting back rs 10793??? This way lower than what i paid!

This is to notify that I had tried to make an online transfer using my SBI Netbanking on 17 Feb 2018 at around 5.26 pm. The flight ticket was not booked but the payment was deducted from my account. I have repeatedly complained to MakeMyTrip as well.
SBI is stating that transaction is successful and MakeMyTrip is saying they have not received the money.
In my account statement, it clearly shows that the transfer has been made to MakeMyTrip. It has been 15 Days and I have not got any positive reply from them.
the reference number for the transaction is IGACXZEML5.

Please respond at the earliest.
Tanuj Bagri
[protected]

I purchased makemytrip egift card worth rs 10000 by mistake gave wrong email i'd.

When i call ed customer care they sent me the gift voucher which contains both gift voucher number and voucher pin.

I asked them to cancel the voucher and give new one as 10000 for a medium class people is lot.

Other person can use it n i'm informing it well in advance...

Human errors happen we expect...

We were terribly upset to receive a message about informing the change in the reaching time of indgo flight 6e976 at delhi on 6th march 2018 from 7.50am to 7.35am while we were not informed about the major change in the departure time of the same flight from 6.30 am to 4.55 am which would have totally collapsed our tour program.

How to rely upon your esteemed firm in our future dealings?

I have booked a ticket on 30th january 2018 from pune to kolkata along with the coupon code mmtflyhigh from which i was eligible for cashback of rs500. But still i hadn't get any cashback. I have contacted the customers care and now they are telling me that you are not eligible for any cash back. I am attcahing the screenshot of the offer along with the promise that they made in the mail

Dear team,

Greetings!!

This is in reference to a short payment received by us in month of december by make my trip.
We are struggling a lot to get the matter resolved but we are not getting any help from make my trip marketing managers also (Ref trailing mail below)

Attached is the excel sheet mentioning all the details booking id no wise which are either not paid or have been paid after deduction of certain amount.

Kindly help us to resolve the issue as soon as possible.
Hope to get reply on this soon from you.

Thanks & regards,

Ankur bahuguna
Front office manager

Hotel softel plaza
Subhash nagar chowk, saharanpur road
Dehradun-248010
Land phone: +[protected]/60/70
Hand phone: +91- [protected]

Email: [protected]@gmail.com
Website: www.hotelsoftelplaza.com

Make my trips commission for the month of december. 2017

Bill no. Date guest name btc amount commission igst total amount receiveable amount booking id recived diff
1947 01.12.17 mr. Tarun chuhan/ ashutosh 4119 1012 182 1194 2925 nh[protected] 1194 1731
1963 01.12.17 mr. Sajag sachdeva 4119 1012 182 1194 2925 nh[protected] 1194 1731
1975 01.12.17 mr. Sumit goel 8237 2024 364 2388 5849 5849
2000 02.12.17 mr. K rajendran 12355 3034 546 3580 8775 nh[protected] 7802 973
2005 03.12.17 mr. Ashish kumar batra 3529 867 156 1023 2506 nh[protected] 2046 460
2006 03.12.17 mr. Raghav sharma 3529 867 156 1023 2506 nh[protected] 2046 460
2007 03.12.17 mr. Raghav sharma 3529 867 156 1023 2506 nh[protected] 4092 -1586
2011 03.12.17 mr. Tarun seth 8968 2204 396 2600 6368 nh[protected] 5200 1168
2012 03.12.17 mr. Kartik sethi 3776 928 167 1095 2681 nh[protected] 2190 491
2013 03.12.17 mr. Sauvick benerjee 4119 1012 182 1194 2925 nh[protected] 1194 1731
2015 03.12.17 mr. Nitin / archit/charu 4118 1012 182 1194 2924 nh[protected] 2600 324
2016 03.12.17 mr. Nitin / punj 3800 1102 198 1300 2500 nh[protected] 1300 1200
2017 03.12.17 mr. Nitin/ nishant/ anurag 3800 1102 198 1300 2500 nh[protected] 1990 510
2018 03.12.17 miss nitin / priyanka 4118 1012 182 1194 2924 nh[protected] 1990 934
2019 04.12.17 mr. Nitin / manish/ abhishek 4172 1024 184 1208 2964 nh[protected] 1990 974
2020 04.12.17 mr. Aashish rawiani 4119 1012 182 1194 2925 nh[protected] 3582 -657
2025 04.12.17 mr. Sameer saxena 4119 1012 182 1194 2925 nh[protected] 2388 537
2029 04.12.17 mr. Nitin / abhishek 4119 1012 182 1194 2925 2925
2034 04.12.17 mr. Anand shankar 8237 2024 364 2388 5849 nh[protected] 4777 1072
2036 04.12.17 mr. Anand shankar 8237 2024 364 2388 5849 nh[protected] 4777 1072
2037 04.12.17 mr. Anand shankar 8237 2024 364 2388 5849 nh[protected] 4777 1072
2038 04.12.17 mr. Anand shankar 8236 2024 364 2388 5848 nh[protected] 4777 1071
2040 05.12.17 mr. Alok saxena 3776 928 167 1095 2681 nh[protected] 2190 491
2061 06.12.17 mr. Vipul gupta 8237 2024 364 2388 5849 nh[protected] 4776 1073
2065 06.12.17 mr. Rajiv gupta 4484 1102 198 1300 3184 nh[protected] 2600 584
2072 07.12.17 mr. Vimal kumar 4119 1012 182 1194 2925 nh[protected] 2600 325
2073 07.12.17 mr. Vimal kumar 4119 1012 182 1194 2925 nh[protected] 2046 879
2075 07.12.17 mr. Anurag agarwal 3776 928 167 1095 2681 nh[protected] 2190 491
2076 07.12.17 mr. Vimal kumar 4484 1102 198 1300 3184 nh[protected] 2046 1138
2077 07.12.17 mr. Sunil kumar 4485 1102 198 1300 3185 nh[protected] 2600 585
2078 07.12.17 mr. K. Rajendran 35873 8810 1586 10396 25477 nh[protected] 21576 3901
2079 07.12.17 mr. Qamar abbas 4119 1012 182 1194 2925 2925
2082 07.12.17 mr. Vimal kumar 3528 866 155 1021 2507 nh[protected] 2046 461
2140 10.12.17 mr. Hemant singh chauhan 4119 1012 182 1194 2925 nh[protected] 2388 537
2143 10.12.17 mr. Shariff shaik bara 4484 1102 198 1300 3184 nh[protected] 2600 584
2141 10.12.17 mr. Hemant singh chauhan 4119 1012 198 1210 2909 nh[protected] 2388 521
2187 13.12.17 mr. Vikram chauhan 4119 1012 198 1210 2909 nh[protected] 2388 521
2188 13.12.17 mr. Vikram chauhan 4119 1012 198 1210 2909 nh[protected] 2388 521
2196 14.12.17 mr. Chandra bhushan 3776 928 167 1095 2681 nh[protected] 2190 491
2203 15.12.17 mr. Manish mandhana 4001 982 177 1159 2842 nh[protected] 1300 1542
2204 15.12.17 mr. Manish mandhana 5500 1350 243 1593 3907 nh[protected] 3901 6
2205 15.12.17 mr. Manish mandhana 4001 982 177 1159 2842 2842
2206 15.12.17 mr. Manish mandhana 4001 982 177 1159 2842 2842
2207 15.12.17 mr. Naveen sharma 7057 1734 312 2046 5011 nh[protected] 8184 -3173
2208 15.12.17 mr. Pavan kumar / naveen sharma 7057 1734 312 2046 5011 5011
2201 15.12.17 mr. Shashi bhushan 8968 2204 396 2600 6368 nh[protected] 5200 1168
2236 16.12.17 mr. Sadanand chikhale 4119 1012 182 1194 2925 nh[protected] 2388 537
2249 16.12.17 mr. Sanjeev chahar/ anjali malik 4119 1012 182 1194 2925 nh[protected] 1194 1731
2266 18.12.17 mr. Meghdoot bose 4119 1012 182 1194 2925 nh[protected] 2388 537
2267 19.12.17 miss jaba sen 7057 1734 312 2046 5011 nh[protected] 4092 919
2277 20.12.17 mr. Sagar patel 11328 2784 501 3285 8043 nh[protected] 6570 1473
2289 21.12.17 mr. Vivek r. V 7057 1734 312 2046 5011 nh[protected] 4092 919
2290 21.12.17 mr. Pervesh arora 3529 867 156 1023 2506 2506
2294 21.12.17 mr. Ajeet singh dhall 3529 867 156 1023 2506 nh[protected] 2046 460
2300 22.12.17 mr. Jaimin rakholiya 3529 867 156 1023 2506 nh[protected] 2217 289
2301 22.12.17 mr. Jaimin rakholiya 4119 1012 182 1194 2925 nh[protected] 2217 708
2304 22.12.17 mr. Dharmesh thakur 7057 1733 312 2045 5012 nh[protected] 3069 1943
2310 22.12.17 mr. Dharmesh thakur 3529 867 156 1023 2506 nh[protected] 3069 -563
2311 22.12.17 mr. Psrdeep singh leela kankaraj 4483 1102 198 1300 3183 3183
2317 23.12.17 mrs. Kriti sethi 4119 1012 182 1194 2925 nh[protected] 2388 537
2320 23.12.17 mr. Kush kumar 3529 867 156 1023 2506 nh[protected] 2046 460
2321 23.12.17 mr. Madan rajan 4119 1012 182 1194 2925 2925
2324 23.12.17 mr. Uttam sinha 4119 1012 182 1194 2925 nh[protected] 2388 537
2325 23.12.17 mr. Kapil kaushik 4484 1102 198 1300 3184 nh[protected] 2600 584
2328 23.12.17 mr. Shah alam 4119 1012 182 1194 2925 nh[protected] 2388 537
2330 24.12.17 mr. Surendra singh 4484 1102 198 1300 3184 nh[protected] 2600 584
2331 24.12.17 mrs shweta singh 4119 1012 182 1194 2925 2925
2333 25.12.17 mr lalit tyagi 4119 1012 182 1194 2925 nh[protected] 2388 537
2339 25.12.17 miss parimala sugoor 8237 2024 364 2388 5849 nh[protected] 4776 1073
2340 25.12.17 mr. Mayank digari 4119 1012 182 1194 2925 nh[protected] 2388 537
2342 26.12.17 mr. Gunjan r sainani 8237 2024 364 2388 5849 nh[protected] 4776 1073
2351 28.12.17 mr. Sandeep kataria 14113 3468 624 4092 10021 nh[protected] 8184 1837
2354 28.12.17 mr. J l arya 4484 1102 198 1300 3184 nh[protected] 2600 584
2357 29.12.17 mr. J l arya 17936 4405 793 5198 12738 nh[protected] 10402 2336
2371 29.12.17 mr. J l arya 10585 2601 468 3069 7516 nh[protected] 6138 1378
2376 30.12.17 mr. J l arya 4119 1012 182 1194 2925 nh[protected] 2388 537
2377 30.12.17 mr. J l arya 4119 1012 182 1194 2925 nh[protected] 2388 537
2378 30.12.17 mr. J l arya 4484 1102 198 1300 3184 nh[protected] 3250 -66
2379 30.12.17 mr. J l arya 4484 1102 198 1300 3184 nh[protected] 3250 -66
2380 30.12.17 mr. J l arya 4484 1102 198 1300 3184 nh[protected] 3250 -66
2381 30.12.17 mr. J l arya 4484 1102 198 1300 3184 nh[protected] 3250 -66
2382 30.12.17 mr. J l arya 4484 1102 198 1300 3184 nh[protected] 3250 -66
2383 30.12.17 mr. J l arya 4119 1012 182 1194 2925 nh[protected] 2217 708
2384 30.12.17 mr. J l arya 3529 867 156 1023 2506 nh[protected] 2217 289
2389 31.12.17 mr. J l arya 3529 867 156 1023 2506 nh[protected] 2217 289
2390 31.12.17 mr. Ashish kumar 4119 1012 182 1194 2925 nh[protected] 2217 708

486363 119829 21601 141430 344933 258801 86132

I had mistakenly selected wrong timing for my travel from Pune to Chennai so then called makemytrip toll free number. They said I need to book another ticket with right timings within an hour and they will refund the entire amount for the wrong booking done. I did the same but no refund has been done yet. The booking ID for the same is Booking ID : NF[protected].

Flight booking id - nf[protected] (Makemytrip). Had booked round trip in november. Flight - indian airlines delayed the flight and we had to book another flight (Indigo) in the airport to reach on time for our appointment. Indian airline has given documented proof (Have attached) to refund the full amount.
Despite of multiple calls and requests makemytrip has not yet refunded the ticket money. Even after repeated calls to the customer support there is no response on the status of my refund.

2 months back my international flight was rescheduled and there was a delay of more than 20 hours which was not acceptable. Mmt representative told me that it will be full refunded in case i am not willing to accept the changes. I asked them to cancel and refund my amount.

Since 2 months, they have not refunded my rs 58, 000 and keep on saying that the issue has been escalated to airline and management. There is no end to this. There customer service don't respond properly and neither they reply to emails. My money is totally stuck and mmt is sitting on it..

Pathetic company... Scam make my trip...

I bought a package from www.makemytrip.com to gift to my friend who is going for her honeymoon,
Before she could go, maldives is stuck by political unrest situation, hence i requested them to apply for refund and cancel my package.
They didn't agree to give me full waiver and chose to charge me cancellation fees o[censored]sd 1600 +
I have being arguing with them for 7 days but no result of any follow ups so i decided to pay the cancellation fees and get the rest of the money as i can
I was shown a refund o[censored]sd 1000 to be given to me so without wasting any time i went ahead and cancelled by hotel bookings with cancellation fees,
But no sooner after applying for refund mmt called me to advise now there is no refund and only inr 1 will be given to me like a beggar, as it was there system glitch which showed a refund o[censored]sd 1000. Why should i pay for the mistake? Why are they extorting my hard eaarned money?
Firstly mmt is forcing an indian to visit a political unrest country
Secondly even after knowing i agreed to pay cancealltion fees now they are denying me my hard earned money
Thirdly this fraud of showing something and giving something needs to be stopped

Booking id nn[protected] udf refund not yet processed and each time i get the reply that it is escalated to higher department. I have booked my flight via mmt on 01/07/2017 and travelled on 23/09/2017 and till date the refund is not processed. I have registered so many complaints against the incident but till date it is not resolved and now i am not receiving any response. Kindly refund the full amount as soon as possible.

Dear sir,
I booked a trip from make my trip for shimla, manali, dharamsala & dalhousie for 9 nights and 10 days. They charged me rs. 69, 417.00 for this trip without hotel in manali. They charged rs. 3500.00 per day for a cab for 10 days that means rs. 35, 000 for a cab for whole trip. But they provide me a horrible cab driver, and that man misbehaving and refuse to take me at any local site scene as per make my trip itinerary. And that driver completed my package before one day of my tour schedule. I complain at make my trip customer service for last 10days. For the harassment i demand only the payment they made for that cab of rs. 35, 000.00. After 10 days they now told me yes the driver agreed his fault and they are sorry but they refund me only rs. 5, 000.00 for this fraudulent activities.
Sir, it is my painful request to you that kindly take some action for this, so that i can reward back my money and teach them a lesson that they can’t do this kind of fraudulent activities with any customers next time. The customers paid early for any trips with trust. But make my trip done such kind of fraud with the customers.
Please do the needful and oblige at earliest.

Regards
Sujay poddar
[protected], [protected]

I have booked a round-trip ticket from mbangalore to lucknow on 16th dec 2017 (Booking id: nf[protected]], 2 persons, travel dates feb 28 (Onward) and march 6 (Return) under mmt assurance which gives zero cancellation charges at additional cost.

Due to change in plans, i have cancelled tickets for 1 persons out of 2 (Full cancellation, both onward and return) on 16th feb. When i was cancelling, i was presented inr 8824 on mmt website as refund amount that i will get. After i proceeded with cancellation, the refund got delayed by few hours. When i checked later, i received only inr 1687 as the refund amount (Booking id: nf[protected]).

When i contacted the customer care on 22 feb on the discrepancy, the agent mentioned that the zero cancellation is given only if all passengers have cancelled the ticket. However this is not what is presented on the website of mmt, and also the mmt did show zero cancellation (Refund inr 8824) when i tried cancelling for partial set of passengers. The agent share t&c regarding zero cancellation charges, but even that shows that i am eligible for inr 8824.

I booked a hotel via makemytrip.com with flight, later on I cancelled the hotel only because that hotel was not not upto the mark.
I asked them to change the hotel, they said we can not change the hotel and they give me the suggestion that cancel this hotel we will refund you the whole amount within 7 to 10 working days and book one new hotel.
So i did that but on 30th of January, but now its almost 25th day today and i didn't get any refund yet.
They are just giving me promises all the time...
I am fed up with this thing now.

I had booked flight tickets from New delhi to Raipur on 23rd of Jan, with booking Id - NF[protected] . I had booked it on my name instead of my Father's, so i was told that i have to book a fresh ticket within a span 1 hour . I did the same . TOTAL AMOUNT : 9436/- Amount refunded : 2426/- Inspite of calling them more than 50+ times, no solution was provided, instead they tried to mislead me saying that they had refunded all . when asked for the NEFT transaction no., they provided me with ARN no. through which they asked me to cross check with my bank, on doing so i was told they can tell nothing by ARN no., i explained them again but received no positive reply .

I have booked a ticket from mumbai to delhi round trip through makemytrip app. At the time of booking i changed the passenger's name from my mother's (She shoes up first in the list of passengers) to mine. Despite that, the ticket got booked in her name. And make my trip is being very unhelpful about it. Is it fair to pay the cancellation charges because of a problem with their app?

I had booked a hotel on makemytrip.com subsequently the same was canceled. Booking id nh[protected]. Despite my selecting that the money be refunded to my account, the same was a put into the mmt wallet. Now my own money, lying in mmt wallet since 10 jan 2018, is not getting transferred to my bank despite numerous attempts and complaint to customer care at make my trip. Customer care executive deepika tripathi promised to resolve the issue within 48 hours, but the same has still not happened.