MakeMyTrip India Complaints & Reviews

On 14th nov i booked 2 tickets from bom to blr for 6th december. I paid amount through netbanking which was rs. 5281. My amount got deducted but i didn't get any msg or email for my tickets confirmation. I tried to call customer care number but they are asking last 4 digit of booking id which i don't have as i didn't get any msg or mail from mmt. I have been following up with mmt on mail since 14th nov but till now i didn't get any resolution or update on my issue. I have sent approximately 10 emails to mmt to consider the issue on highest priority but they are least bother about customer issue.

Hence i request consumer court to help me out with this.

Hello
I am bhavik shah. I had book a room in hotel ibis styles jumeria dubai on 3rd september through makemytrip. I had made all the payments while booking. I got a confirmation from mmt that my booking is confirmed and i don't need to contact the hotel authorities or mmt. Last week i. E on 11th nov i called at the hotel for some query.. I was shocked to know that my booking isn't confirmed yet. Maintaining my compose i called the toll free no. Of mmt, i was told they would revert in 48hours. However there was no reply, so i called again, but of no use i got the same stereotypical reply.
No action has been taken yet about my booking. I am traveling to dubai with family on 4th dec. What should i do now?
Makemytrip seemed very authentic to me but now i really doubt their credibility.
It's really disgraceful on your part.
I need this matter to be resolved asap.
Thanks

Hotel booking and payment made for 8 th nov 2017 to 12th nov 2017 vide booking id nh[protected].. Pnr [protected] by make my trip for hotel sheraton, opp gujarat college ellis bridge.

On reaching ahmedabad at this address on 8 th nov night at 11 pm with my wife and baby, there is a "four points by sheraton" but they said they have no such booking by make my trip. I called mmt helpline. They took on conference the said hotel personnel one kishan (The said sheraton is 15 knm away from ellis bridge... Opp seema hall, satellite, ahmedabad) who also claimed he did not have such booking. Then mmt personnel assured me that alternative accommodation will be arranged for me in some other hotel and asked me to wait at this "four points by sheraton".

After that all calls to the mmt helpline failed to connect us to any human interface and directed me to their website link to manage bookings. I waited in "four points by sheraton" reception till 1 am in the morning with my wife and baby and then moved in to a small nearby hotel with the help of "four points by sheraton" staff.
I made a complaint through their website asking for refund and compensation. Till now they have not resolved the issue and not made any refund of advance payment collected.

Raj shekhar nair, mob [protected]
E mail: [protected]@gmail.com

I have booked flight through makemytrip app (Reference id:[protected] and for the same payment it has been deducted twice. One is successful and i cancelled that flight. That amount has been credited but the 2nd deducted amount has not been refunded.
I have confirmed the same with bank, they told it has been credited. Sr number for bank reference : sr[protected].

It’s been 2-3 weeks i’m asking for invoice copy from make my trip people bcuz i had paid the whole amount (21, 130₹) through online while booking the hotel after which the hotel gave us the invoice copy for 70% (11, 800₹) of amount while checking out and told us to talk to make my trip to provide us the invoice of rest of the amount (9300₹).
3-4 reminders i have sent through my mail to which they don’t even reply
I asked them to arrange a call but still there isn’t any call yet.
I still had sent a mail through app also as they will see or respond because even their calls get disconnected... How should we even reach to people if we are in need for certain things.

Booking id reference
Nf[protected]
Nf[protected]
Booking cancelled well before date of journey. Indigo airlines confirmed through email that they have refunded charges on 14th october itself.
Till date refund not received at my end.
Website status shows that travel is completed.
All contact points blocked for this issue.
Unable to contact make my trip for status.

Hi team,

Let me be on the point.

I gave my booking for 3 separate rooms from your site, at the time of booking it was showing as 3 rooms only, however, after the booking got confirmed i came to know that my booking has been done for dormitory shared rooms + 3 rooms reservation is done.

I could not understand when is 3 rooms booking done then why was it showing as dormitory, the moment i reached at hotel then i found that my booking is there for dormitory.

It is completely non sense topic on which i had a discussion with the manager, the person made me to pay inr 1200 for one night stay, though i reached here at 12:30 am (My train was late).

I want my complete amount back as this is straight cheat with a client.

Please go through with below given details for your reference:-

Name: shiva
Booking id: nh[protected]
Hotel voucher no: 26057161
Booking date 8th november

This is the second time when i am registering my complaint, as i got an email from them that they were trying to connect with me on my number however, i did not get any call.

Please do the needful.

I booked my indigo flight ticket through make my trip, booking id : emt28663031 on dt. 01/11/17, but due to postpone of my plan i cancel my ticket on dt.03/11/17, but till im not getting my refund amount, numbers of time i called mmt customer care center some executives says that payment will refund and some says that amount refund already, but till i don't get any refund amount, i ask for transition id through mail and till waiting for reply, kindly lok in to the matter.

I made a hotel reservation at delhi airport with booking id-in 1711bos4530590 in taurus hotel & convention, near the airport on november 6, 2017 from your counter at the airport. I paid irs 3, 500.00 cash for the reservation of hotel and was given hotel confirmation voucher and informed cash receipt to be taken from the hotel. As it was late night and had to leave early in the morning, the hotel receptionist was confused and could not issue the bill (Receipt) and informed, they issue no bills or receipt on booking from make my trip. Hence would like to request you to issue a cash receipt / bill for the hotel reservation and mail it.

I really will appreciate your cooperation.

Thanking you.

Sunanda b. Shrestha

I booked a hotel from make my trip and received confirmation mail for the same after deduction of full payment and i received a call after 15 days starting my booking is not confirmed and person over the phone behaving very rude on top of that. When we directly called the property, the owner said we don't entertain makemytrip at all. I feel cheated. Also as a compensation they are offering a property which is half of price than actual booking

Invece never seen such a lagging process for refunding our amount. My trip is done at month of september and some problems also been told to resolve. Every time we call they wll listen like it’s a fairy tale and no proper response for our refund.. For their payment they wll make ppl run like dogs but when it comes to tourists also same happening keeping onnnn dragging isshues to resolve... Testing patience is not gud for ur company... Mind it tht u wll get bad reputation for ur cons... Don’t try to play with tourist.. Remember this... Writing complaints is not achievement for u... We don’t give up.. Don’t u give respect rite.. We wll never travel with fraud promises company like urs..

Mmt didnt resolve my problem with my hotel stay in mussorrie mmt assured hotel and didnt provide any resolution

Didnt provide any refund as they have assured

Mmt is a big lier
Make my trip is lying about any resolution or money back they will provide within 60min

Make my trip is a big lier

Hello i m varun, i booked hotel in mussorie named mussorrie gateway with my family through make my trip. This is totally fraud company.

I booked 2 premium club rm showing common amenities provided in each rm welcome drink on arrival, tea coffee maker in rm and heater in rm. On there site they shown hotel photos, room photos, these are common amenities shown on mmt website,
Need kettle for getting boiled water for preparing baby, but there was no kettle in any rm on asking hotel they told they dont have, we also didnt bring ours as we have seen mmt assured hotel
But neither hotel neither mmt provide any resolution within time

Secondly they have shown heater in rms,
On asking hotel and mmt very rudely replied cannot provide resolution, than what is mmt assured big lie, no resolution provided within our stay time 11nov 17 to 12 nov 17 old parents, babies shivering in cold no heater provided even than we told them we need heater as we have booked hotel seeing this on website of mmt,
But neither resolution in mmt assured nor there promise stay is free if not resolved

Make my trip 60 min assurance is big lie they are fraud

I want my stay to be refunded as they have not provided any resolution mmt lier

Varun

Mob [protected]

Through makemy trip, we have booked air tickets from cochin to bangalore, and the airline was air pegasus.

Flight no. : op-110
Date : 16 aug 2016
Airline pnr : pal48t
Amount paid : rs 10, 192/-

Flight was cancelled by air pagasus and accordingly mmt has informed that they will get the full refund from air pagasus.

Even after so much pursuations, nothing happened and mmt is always telling that they never received the refund.

We had booked room in hotel adarsh in lonavala through make my trip on 11th november 2017. On the site it was showing hotel had facilty of swiming pool, and hence we booked the room to enjoy in to swiming pool. But on 11th at 11am i m getting a call from hotel adarsh that their swimming pool is shut due to some emergency leakage and is under repair, and will be functional by today evening. So i refered this to make my trip coustomer care. They where given the same news by the hotelier. Make my trip told me that pool will be functional by evening and also asked me about cancelling the hotel booking or take rs 500 as compensation. Since we had come from far ie goa with fear of not finding any other room i accepted to stay in the same hotel as they had told us that swimingpool will be functioning in the evening. As we reached the hotel we found out that swiming pool is closed 7day back as they had to repair the lightings and also some more repairs they have to carry out and will not be started for more 5day. The information abt the emegency leakage given by the hoteliers and make my trip was fake. The compensation provided by make my trip is very less as it we lost our enjoyement of entire saturday. It is the responsibility of mmt to keep updated their site so the coustomer are not fooled. It is also seen that mmt does not take the responsibilty of the coustomer and do not up keep the promise of what they show in their advertisements. I have taken the photos of the swiming pool and the repair work is which is goig on. If make my trip do not compasate for their mistake i will file the case in cosumer forum. Hoping to take some action.

I had booked a flight from mumbai to hyderabad for 19oct'17 (3am-4.20am) with jet airways (9w-348). When i reached the airport, the staff on ground informed me that the flight was overbooked and they could arrange for getting me on boarded on the next flight available with a cash compensation along with a refund on the tickets of the initial flight booked. This also was an inconvenience for me because i had a connecting flight with different airline (Goair booked via goibibo) to bhubaneswar post the same. So i had to go through the drill of cancelling that connecting flight and booking a new one as jet doesn't fly to bhubaneswar. (Experience with goibibo for cancellation was really smooth and i got my refund without any follow-up/hassles.)

Now all being said, jet staff mentioned that since the booking is not done directly with airlines, i would have to cancel it with makemytrip. So i went ahead with the cancellation on makemytrip app on 21oct'17. To this i received a call from the team and the cs executive put me on hold and had a chat with the airline and confirmed that i'll receive the refund as per committed timeline. Since then i have been following up with the team to close this matter. It's been twice at least that the team has marked my issue as resolved without providing proper resolution and i had to open the ticket again and again. All this on gmail. They do not even have a portal where i can see the status of my complaint even though they have an app. Wonder where's the transperancy.

Now they have come up with a statement (On gmail) stating that i'm not eligible because the airline is saying i've boarded the plane. I'm not sure how i could board an overbooked flight. Also i don't know who's lying here because the mmt team is working in silo with the airlines team. Already it was such an inconvenience to start with overbooking of flight followed by cancellation of connecting flight and booking of another flight, and to add to the effect negligence on issue handling by the mmt team. This has been a horrible experience.

Request you to please look into this. Please let me know if you need any further information.

Thanks & regards,
Maneesha sahoo

Booking id : nf[protected]

Refund amount: inr 562
Refund processed date: 18th october 2017
Refund reference number:[protected]
Bank name: union bank of india
Card number: xxxxxxxxxx6771
My acquirer refund reference number (Arn) : 74332747292729151487205
The refund amount is already processed by 18th oct, but my bank account is not reflected with this amount till now, please refund my amount as soon as possible, thank you

I have made a booking from guwhati to bagdogra for the 13th november to which the amount has been deducted yet the booking has not been made. The amount deducted is rs.5036 via net banking sbi (State bank of india) the transaction reference number allotted to me is nf[protected]p01. I have used the sbidf e coupon for the purchase of the ticket. I wrote an email to the company yet the reply was to start a query from their website and when i log in to the website to start the query it says error. Kindly look into the matter

I have not recieved refund of a failed booking from nov 2, 2017. Please refer to complaint numbers[protected],[protected], [protected] and[protected] which were assigned to me on four separate occasions. It has been eight days while i was promised a refund within three working days of the booking failure by your telephonic representative and then through an email by digjaya pugaliya. It is despicable how one cannot even talk to a customer service representative without having a booking id. As you would know, there is no booking id in cases of failed booking. Emails to your helpline have all bounced back. I am extremely angry at this unprofessional attitude of mmt and would definitely think twice before making another booking with you.

Payment of rs. 11065.0 received successfully with ref. No.: nf[protected]p01.in case of any issue please wait for an hour to get the updated status.

Booked tickets... Got the above message & amount debited from bank... But to & fro tickets of delhi-chennai on 17th&20th not received...

Will i get a refund.. If so when...
Or will i get the tickets
If not i should book again...

Pls respond fast

Hello sir,
We book a holiday package in last june 2017 from (Swiss paris delight)
In the name of pawan kumar or indu garg my bookking id is in1705b4s3916221fro (June 2017) make my trip is given me future travel voucher of rs.20000/= per booking. But the travel voucher is expire in 31st oct 2017. Pls i request to you pls sugggest n redeemed my travel agent is not given me any suggestion regarding this. I also request to make...