MakeMyTrip India Complaints & Reviews

I have not recieved refund of a failed booking from nov 2, 2017. Please refer to complaint numbers[protected],[protected], [protected] and[protected] which were assigned to me on four separate occasions. It has been eight days while i was promised a refund within three working days of the booking failure by your telephonic representative and then through an email by digjaya pugaliya. It is despicable how one cannot even talk to a customer service representative without having a booking id. As you would know, there is no booking id in cases of failed booking. Emails to your helpline have all bounced back. I am extremely angry at this unprofessional attitude of mmt and would definitely think twice before making another booking with you.

Payment of rs. 11065.0 received successfully with ref. No.: nf[protected]p01.in case of any issue please wait for an hour to get the updated status.

Booked tickets... Got the above message & amount debited from bank... But to & fro tickets of delhi-chennai on 17th&20th not received...

Will i get a refund.. If so when...
Or will i get the tickets
If not i should book again...

Pls respond fast

Hello sir,
We book a holiday package in last june 2017 from (Swiss paris delight)
In the name of pawan kumar or indu garg my bookking id is in1705b4s3916221fro (June 2017) make my trip is given me future travel voucher of rs.20000/= per booking. But the travel voucher is expire in 31st oct 2017. Pls i request to you pls sugggest n redeemed my travel agent is not given me any suggestion regarding this. I also request to make...

Hi! I need help with booking failed. I already paid the amount of rs 8830 for flight (Round trip) from imphal to guwahati for 5-01-18, flight no indigo 6e 3906 and from guwahati to imphal for 9-01-18, flight no indigo 6e 186 for two person on 7-11-17. I got msg on my phone that they received the amount successfully with reference no. But i didn't get any e ticket. And amount is also not refunded yet. So please do inquire about this matter as soon as possible.

Dear sir,

We had wrongly booked the hotel on 28th oct'17 for 3 adults, 1 child, 1 room. (Nh[protected]. Where as we needed to book for 4 adults, 2 child, 2 rooms. We had tried cancelling the booking with in 2 mins of time and where we given an option if we cancelled in 2 mins, our only 0.1 re would be deducted and all the amount would be refunded.

We had again booked the hotel on the same day from another id (Nh[protected].

We have still not received the refund, would request you to kindly escalate the refund.

Special mention i would also like to highlight and your customer care representative was very rude (Mr barne) from sterling holidays and they had spoken rudely with a women. I would not take this lightly and will escalate to higher authorities.

Hope you understand my issue and refund the amount asap. Also would like you to take strict action against this rude behavior.

Waiting for your positive reply, both the vouchers are attached for reference.

Poonam wagh

I hv taken a package from to tirupati, rameshwaram and madurai.. I paid 34000rs. At the time of booking. Round trip by flight, hotel stay, sight seeing, taxi fare and breakfast included in thos package... Btu our tour operator cheated us, we had to paid taxi fare, hotel stay and breakfast too excluded 34000..
And now we have not return tickets.. Plz help us and take action against jayesh bhatia.. His phone no. Is [protected]..
Complaint by deepa saini, from delhi

My ticket PNR NUMBER is not issue by the airlines .I was book the ticket on 6 Nov fr Muscat to Kolkata in Jet Airways and return on 3 Dec by my email id [protected]@yahoo.com and my phone munber is[protected].Then i called makemytrip and make my trip said they will refund the money amount of 13169 rupees within 72 Hours. Now almost finish 72 hours but still I didn't get any money on my bank.Now they said I have to wait until what time. So tell me I will get my money how and when .

Hi team,

Let me be on the point.

I gave my booking for 3 separate rooms from your site, at the time of booking it was showing as 3 rooms only, however, after the booking got confirmed i came to know that my booking has been done for dormitory shared rooms + 3 rooms reservation is done.

I could not understand when is 3 rooms booking done then why was it showing as dormitory, the moment i reached at hotel then i found that my booking is there for dormitory.

It is completely non sense topic on which i had a discussion with the manager, the person made me to pay inr 1200 for one night stay, though i reached here at 12:30 am (My train was late).

I want my complete amount back as this is straight cheat with a client.

Please go through with below given details for your reference:-

Name: shiva
Booking id: nh[protected]
Hotel voucher no: 26057161
Booking date 8th november

In case you want to connect with me:-

Name: shiva
City: delhi
Contact: [protected]
Email: [protected]@digitalvidya.co.in

Looking forward to hearing from you.

Hello my name's subodh ahire, i booked hotel in maldives with my wife through mmt. This is totally fraud company. I booked beach villa coating 38k for 3 night n water villa costing 42k for 2 night. On there site they shown hotel photos, room photos etc but nowhere mentioned said hotel is accessible only via resorts private flight whose cost not included in booking. When i call in resort i come to know my booking not cover transportation to hotel. Hotel also confirm this facility they provide for guest booking room from there site but as this booking done via mmt, mmt have to handle. I asked mmt to either arrange transportation or cancel booking. Mmt replies they won't able to do any of this. There's need strong legal action to be taken on mmt, if hotel you selling is so rare to access then all necessary information they must provide on portal before booking. And when customer asking to cancel atleast that much they should do.

Hi team,

Please be informed that i am facing issue while contacting mmt. I booked two tickets from. Delhi to jaipur. My bus timing was 5.00 a. M i was at nodal point around 4.40 a. M but there was no bus then we went to the shop address provided by mmt. There was only one person who was completely drunk and saying over again that bus already gone.. And sometimes he said... Bus will come. But no bus came. I registered my complaint on mmt as i booked my... Tickets through them. Earlier they had words with me... And was saying that they filled my. Vomplaint. But now am trying to contact mmt regarding my complaint but they are rejecting my number saying that it is not a valid number though it is. Now am not able to contact both the company and dealer.

Kindly help in getting my money back.

Regards,
Tarun das
[protected]
[protected]

Makemytrip had sent a mail saying that refund o[censored]df has been initiated and that they are closing the case. I told them how they can close the case without completion of the process. I have still not received the refund. I request you to take strict action against this matter for harrassing the customers. Their support process is automated so i am unable to speak to anyone. I am also sending a copy of the communications with them.

Hi, i booked a flight and 2 hotels in usa from makemytrip.com.
1st booking for san fransisco on 9th nov - 11 nov 2017, with booking id nh[protected], which i paid rs.18403.07 in full by credit card. 2nd hotel was in las vegas from 11 nov to 13 nov. I wanted to cancel the las vegas hotel and not the one in san fransisco.
The rep cancelled the incorrect one and when i called to get it re insested, i was told it is non refundable and will contact hotel.
I got a call back stating that hotel declined to keep confirmation for something i already paid. It sounded fishy so i called hotel direct on embassy hotel san francisco,
610 polk street, san francisco, ca, 94102 usa
Civic center, san francisco, us
Contact: +[protected], [protected]
I got response from them that they never got any notification of booking from makemytrip and they said will keep the booking for you, just ask them to send the email mentioning the payment you made to them. I called back make my trip and had to make 25 calls, everytime was getting hung up. Finally got to speak with girl named supriya, who heard the story and asked me that she ll fix it and email back, now she emailed back that hotel declined the reservation. I asked to either send the payment confirmation to hotel or refund the money and they declined both. Just trying to steal money. Supposed to forward payment to hotel which they are not doing, wrong practice. Hotel people are ready to be a witness in everything mentioned here. I can forward all emails.

I started the process of booking railway tickets on date 6/11/2017, depending on the make trip website.in this process, i deposited a sum of rs 1708 by using my debit card. Money was cut from my account but my railway ticket could not be completed, and the objections to go to the pending office have come. The only booking number i received is as follows: - nr[protected] i registered the mobile number: [protected]. Now, mys is that when i did not get railway ticket, then my cut money should have been transferred back to my account which has not yet been done... Therefore, i request you to return my money without delay.. Thanks.
Rahul krishna
Mob:-[protected]
Email:-krsn. [protected]@gmail.com

I had flight bookings roundtrip bangalore to abu dhabi. While i was booking there was a discount of 2543 wch was promised to be given. But then the cash back only reached mmt wallet. After that there is neither ample amount of time given to use the money nor an option to move it to the bank account. Mmt is cheating on the customers by displaying misleading discounts or deals which happen to be of no use to customers.

I have 2879 rs in my wallet. For flight booking when i wanted to use the wallet money, i am only able to use rs 150. Due to some emergency situation i had to cancel my flight and the ticket fare got added in my wallet. Why i am not able to use my own money?? The worst part is tomorrow is the last day to utilise the money. Mmt is doing unethical business with customers. It is big time fraud. I am very frequent user of mmt for national/international flights, hotels booking but got the lesson of my life. Book flights directly on airlines official website and definitely not from mmt. Big shame on you people for doing this fraud and eating customers money. Legal action should be taken against such fraud.

I started the process of booking railway tickets on date 6/11/2017, depending on the make trip website.in this process, i deposited a sum of rs 1708 by using my debit card. Money was cut from my account but my railway ticket could not be completed, and the objections to go to the pending office have come. The only booking number i received is as follows: - nr[protected] i registered the mobile number: [protected]. Now, mys is that when i did not get railway ticket, then my cut money should have been transferred back to my account which has not yet been done... Therefore, i request you to return my money without delay.. Thanks.

Hello,

I made a booking from delhi to bangkok on november 3 and was told that i can make partial payment and the remaining amount at that time later. After making the payment i have received the itinerary details for only 4 tickets and the remaining 3 are yet not sent over. I have tried checking the booking ids on my own and of the remaining 3, 2 are in1711b0s4527517, in1711b0s4527454.

I have called numerous times and yet got no resolution. Please take this up on priority and let me know the resolution so that i may proceed accordingly.

Neither have i been called back by the customer support and even when i have waited on call for long the resolution has been long impending.

Regards
Jaspreet singh

Dear sir,

bhausaheb laxman varpe
i have forgent my user id and password seens i have to book tickets pl recover my issue as soon as possible.

my user id was bhausaheb and forgets password
we have not properly response by customer possible to u my issue otherwise I will be stop subjects don't properly supported by me.

this is last my mail and compliments. Possible to u or nobr...

I have on 24.10.17 by mistake booked my journey from mumbai to coimbatore on 30.11.2017 pnr no. Njcj3r flight no.6e 375, instead of 1.12.17. Immediately i have cancelled the ticket too. On 29.10.17 when i approached for refund, after a lengthy discussion my call has been transferred to goindigo. They after viewing in their system told my ticket has not yet cancelled and they told my journey can be very well re schedule. As per their advice i have re scheduled my journey for 1.12.17 by paying additional amt of rs.7336/- and goindigo have issued boarding pass also. On 6.11.2017 i am surprised to receive a message from goindigo that my rescheduled ticket for 1.12.17 is cancelled by you. I became fed up and and nervous. I am now in a critical possition because of your action. I would now request you please look into this matter and render justice.in this regard i have received a message with in 48 hrs time my grievance will be sorted out. Please help me to keep my confident on you.
Murthi raju.

Its regarding booking id : nf[protected] of my wife which was cancelled automatically by someone (Yes i still dont know who did it as its been 4 days and they haven't replied back) and after complaining to them they refunded me for this ticket without even informing me the reason of this cancellation and who cancelled it. First they claimed it was me which is rubbish as i have sent them all proofs of email and sms which didnt have any cancellation details. Then last i spoke to manager himanshu bhatt and he said will check the ip address and get back to me, next thing i know they have refunded me the amount. What a bunch of liars. Also regarding another booking id : nf[protected] of my wife which i paid rs.14915 for a one way ticket as she had to catch an onward flight abroad with me.