MakeMyTrip India Complaints & Reviews

My makemytrip india complaint status update [id: 1782661]. I have sent them the complaint regarding my refund status but still they have not tried to contact regarding this issue. My refund amount is rs.1696/- and they have just sent me a refund of rs. 251/-. When i complained them about this they still haven't replied to me. It's been almost 3 weeks since i have complained (Since 21/11/2017). Please look into the matter and do the needful.

Hi,

Booking id: nf[protected]
Passenger : pankaj kumar singh

I have booked airline tickets from mmt on[protected] through mmt app and at the time of booking i have applied the coupon code "flymon" on which i supposed to received a cashback of 1250rs, the booking was confirmed and after booking i saw coupon was applied successfully but its been more that 21 days not i haven't received my cashback. I have paid using icici debit card and between the 4pm to 6pm which was the prerequisite.

But still i did not received any cashback from mmt, is this is the new way of making customers fool mmt.

Let me know when i will be getting my cashback of 1250rs, i want it asap no more delays please.

Booking id: nf[protected]
Passenger : pankaj kumar singh

Regards,
Pankaj

I had booked a hotel using makemytrip.com for my upcoming trip to bali. I had chosen one of the premium rooms (Called ocean room) for my stay but when i contacted the hotel for a casual verification, i was surprised to know that a lower grade room was booked in my name. The makemytrip voucher still has the premium room which also says pay at hotel. So, not only did i end paying early but i also paid a higher amount and what if i had not dropped an email to the hotel for a casual verification. Now my money is stuck (As booking was non-refundable) and i can't book another hotel due to a delay in resolution and the prices are already skyrocketing as dec is a peak season. Already 11 days have gone since i raised the issue with makemytrip.

Please note make my trip is charging the gst but not paying to the government they are cheating the customers by charging the amount. It has happened with many customers in the past. We really dont know are there any laws to handle the same.

We are calling the customer care for last 7 days for bifurcation of invoice. They are just giving reasons that its been escalated. Also the invoice which they have provided the gst amount is showing 0, whereas during bookimg rs 2500 was charged as the gst amount.

Please let me know if any suggestions what needs to be done

4 order ids:
A) nh[protected] stay at hotel deepa comforts - m. G. Road [15 dec 2017 to 16 dec 2017]
B) nf[protected] - flight to mangalore - onward thu 14th dec 2017 - return thu 14th dec 2017
C) nh[protected] stay at hotel deepa comforts - m. G. Road [13 dec 2017 to 14 dec 2017]
D) nf[protected] - flight to mangalore - onward wed 13th dec 2017 - return sat 16th dec 2017

On nov 21, 2017, i booked two rooms and two flights on make my trip's portal (Makemytrip.com) and the booking ids are provided above

Before i started the booking process, i was signed into their website though the login option provided. I had rs 800 as wallet money on their platform.

On selecting the hotel room, the price break up showed that that the final booking amount for the room was rs 3162 (Incl all taxes). On clicking on the price breakup option, it showed the break-up as follows:
Deluxe room (1 night): rs 4366
Makemytrip service charge: rs 296
Coupon (Advancenow3_nr): - rs 1110
Wallet bonus money: - rs 390

So, the total which was supposed to be rs 4662 came out to be rs 3162. I have attached this price breakup screenshot with this complaint.

I proceeded to click on the 'pay now' button to provide my credit card information.in the next page that opened, the amount changed from rs 3162 to rs 3552. Without noticing this change, i completed this order. I had not anticipated this sudden change.

On completing the order, i noticed that i had paid higher than what i was originally shown. This problem has occurred in all four of my orders. The problem was that my wallet amount was not redeemed.

I brought this to the notice of the customer support executives of make my trip. I was assured a timely solution. However, what proceeded was a series of complete misinformation from their side.

Responses:
In one call, i was told that this offer was valid only on mobile. When i told them that it was not mentioned anywhere, they said they would get back to me
In a second call, i was told that i was not signed in. I told them that i was signed in and it showed me my wallet amount as applied. They said they would get back to me
In another call, i was told that they could not give me partial refunds because their software did not permit that. On a second check with another customer service executive, they told me that it was possible.
Another agent told me that according to their terms and conditions, two offers cannot be applied simultaneously. They told me that the coupon code and wallet were two offers. This was also a lie.

However, on careful examination of their platform, i noticed that they have provided a second login button specifically for their wallet option. They are expecting users to sign in to their platform for a second time. Please note that i was already signed in and they have shown me that the wallet money was applied. As a customer, no person expects signing into their platform again.in fact, no website has this system of signing into the same website two times in a single flow.

I pointed out this issue to them and told them to redeem the wallet amount in these orders and to refund the appropriate amount into my credit card. However, they have been flatly refusing to take this action. Their customer service agent even agreed with me on the phone that no service has this kind of a flow and that it is a bad design. Despite that, they are refusing to refund rs 800 to me.

Their wallet even signs me out within the same session if i click on the back button. These are multiple technical issues on their platform. Please note that i am simply asking for the wallet redemption and refund of that extra amount deducted from my credit card

I have also captured an entire screen recording of the flow to show that this problem exists and have provided the link here: https://goo.gl/2Ztc4q

I am hoping for a speedy redressal of my issue.

Yours sincerely,
Nikhil baliga

I have been stayed at moradabad pratiksha hotels on 26.10.17 to 29.10.17 booking id is nh[protected] but till date i have not received gst bill amount hotel side while makemy trip collected gst amount from me behalf of hotels. After many follow ups they are not giving any response whether gst bill will provide or not.
Subject
Step-1 complaint registered tax invoice required with gst amt

Response by email (Falak...

Fraud alert
Never book this property from any of this online website like www.goibibo.com / www.makemytrip.com / etc. Other websites as well; following is the address of that fraud property:-

Hotel or homestay
M-96 corporate shelter
2nd floor, saket,
Pvr cinema, new delhi,
Delhi, 110017. India

Fraud people name - irene james (Her number - +91 [protected]) & om sai

Mmt booking id : nh[protected]

Hi team,

Can you please help or redirect to right person who can assist.

I am struggling to get an update for one of my booking. This is a real mental harassment from mmt.

Your help is much needed and appreciated.

Regards,
Prateek khandelwal
Hide quoted text

On 30 nov 2017 20:35, "prateek khandelwal" wrote:
Escalation reminder 9

Dear kiran,

Can you please arrange a call back. This is really pathetic tbat i am waiting since last 24 hours still no response recieved.

Your urgent attention will be much appreciated.

Regards,
Prateek khandelwal

On 30 nov 2017 19:00, "prateek khandelwal" wrote:
Reminder 8

Hi kiran/team,

Its already 7 pm and i havent recieved any call. Can you please call amd discuss.

Regards,
Prateek khandelwal

On 30 nov 2017 4:59 pm, "prateek khandelwal" wrote:
Hi kiran/team,

Its already 5 pm and i havent recieved any call. Can you please call amd discuss.

Regards,
Prateek khandelwal

On 30 nov 2017 1:14 pm, "hotel service" wrote:
Image
Subject
Makemytripbooking id: nh[protected]

Response by email (Kiran chilkawar) (30/11/2017 01.14 pm)
Dear prateek sir,

Greetings from make my trip!

This mail is with reference to your booking id nh7p[protected]. We have escaleted your case to our higher authority. They will call on your register mail. We have again send a mail regarding this to our team.

You can also call us on [protected] for any further information/clarification.

We apologize for the inconvenience caused.

Warm regards,
Team makemytrip

Customer by email (Prateek khandelwal) (30/11/2017 12.20 pm)
Hi kiran/team,

I havent recieved any update yet. Can you please check and confirm and arrange a callback.

Regards,
Prateek khandelwal

On 29 nov 2017 9:21 pm, "hotel service" wrote:
Response by email (Kiran chilkawar) (29/11/2017 09.21 pm)
Dear prateek sir,

Greetings from make my trip!

This mail is with reference to your booking id nh7p[protected]. We would like to update you that booking is confirmed for anila hotels, new delhi and ncr

You can also call us on [protected] for any further information/clarification.

We apologize for the inconvenience caused.

Warm regards,
Team makemytrip

Customer by email (Prateek khandelwal) (29/11/2017 06.50 pm)
Escalation : reminder 5

Can this be escalated to higher management who can look into this at priority.

This is a real mental torture from mmt. Despite of confirmed booking i am struggling to get my rooms.

Hi all,

Do we have any update on issue mentioned in mail below. I recieved a call today but issue remains unresolved. I didn't recieved any vouchers and the alternate suggested by mmt is sold out for those dates.

Regards,
Prateek khandelwal
[protected]
[protected]

On 28 nov 2017 8:47 pm, "prateek khandelwal" wrote:
Customer by email (Prateek khandelwal) (29/11/2017 06.50 pm)
Escalation : reminder 5

Can this be escalated to higher management who can look into this at priority.

This is a real mental torture from mmt. Despite of confirmed booking i am struggling to get my rooms.

Hi all,

Do we have any update on issue mentioned in mail below. I recieved a call today but issue remains unresolved. I didn't recieved any vouchers and the alternate suggested by mmt is sold out for those dates.

Regards,
Prateek khandelwal
[protected]
[protected]

On 28 nov 2017 11:07 am, "prateek khandelwal" wrote:
Best regards,
Makemytrip team

Download makemytrip mobile apps
Give missed call to[protected]

Hi for my booking id nf[protected] and nf[protected] i cancelled the flights but money has not been refunded to me

My flight was from dehradun to pune and i cancelled on 13september 2017 money has not yet been refunded

Please get my money refunded as soon as possible these are two booking id by name of nupoor chhettri and neeta chhettri (My mother)

I was trying to book a flight from mumbai to chennai for 3 persons. While on payment page, i had applied the below vouchers and it got successfully redeemed. But while paying the remainder of the amount (Which was approx. 5611/-), my page got errored out and i was asked to re-try again.

Now when i did the entire booking again, it shows the actual amount and the vouchers balance is shown as 0. Please refund the gift voucher amount at the earliest so that i complete my flight booking.

Voucher details:
Voucher number voucher pin amount expiry date
[protected] 802855 2000 [protected]
[protected] 821915 2000 [protected]
[protected] 892422 2000 [protected]

Cheated by #mmt #makemytrip

Hi team this is ragunath gunasekaran., from tn india, i have booked hotel pon amutha., karur on 16 th november one week ahead of my trip via make my trip (Booking i’d:nh[protected]

I got the messaging stating., you need not call the hotel for confirmation as we have already confirmed you booking with the hotel via hotelier suguna

On the day of reaching the hotel
Hotelier denied to provide me the pre booked double a/c room

Hotelier statement was as follows

Who is make my trip (Mmt)., we don’t have., any tie-up or association with mmt., we have not received any booking from them and please leave the hotel

It was 5 hours of arguement with them and with mmt finally ended leave the hotel and spending entire night in platform despite of booking the costliest hotel in the karur city

Despite of cheapest option available i have choosen this hotel since it’s near to the marriage hall when the event i planned to visit is happening

Mmt customer care representative called me and informed that they don’t have any other options left and asking me to take refund., when i denied he says will give double refund

But i have not even received even one ruppee in my account., when i asked for penalty he disconnected the call and moved off

I have few queries

I am i got into hotel scam?!
How come you book a non partnered hotel?!

Do i need to sit on road why can’t you inform earlier if checkin not available?!

What is the status of my dispute or claim?!

I read your terms it was mentioned
It double refund is only for poor maintained or not satisfied stay but for hotel booking itself denied so what you are saying for this?!

Please reply me answers for these questions as earliest possible so that i can proceed with further actions

Hi
I booked a cab facility from makemytrip outstation cab service today (Nov 29, 2017) morning about 6 am for my brother travel time 8:30am from old delhi railway station to jaipur, full amount was paid in advance of rs 2289.
We received message containing driver phone number, but when i called him, his number is switched off, due to some reason we have to cancel the booking on a urgent basis at about 6:30 or 6:45. We were charged 100%,
I think this is unfair with the customer. Cab driver will receive another booking, but customer was charged 100%.

I respect their terms and conditions of 100% charge against cancellation within 24 hours, but we have booked the service just 2 hours prior of travel time, so 100% charge i dont think is fair.

I request you to please look into this and try res. Olve this soon as possible.

Booking id : nc[protected]
Booking phone number : [protected]
Booking name : peeyush sachdeva

My name : pawan arora (Booked the service for brother peeyush).
Contact number : [protected]

Booking id - in1708b7s4452328

We have purchased a tour pkg from makemytrip.com. Before finalizing the package and making the payment, we told them 10 times that we are a b2b company and e are booking this pkg for 1 of our group customers. Despite of that they made the invoice in the name of 1 traveler travelling on the pkg. When we objected the same, they said its a system generate auto invoice. We requested to to make the invoice in our company name as we also have to give the gst invoice to the client company. It has been 30 days past, no revert receiving from their end. We are continuously sending emails. But there is no response.

We are not expecting this kind of service from makemytrip. My question was to them is how they have made the invoice in a traveler's name when we have made the payment and we said we are a b2b company. Is this not a irresponsible work.
Now when we are asking for the needful gst invoice in our company name, they are only taking time.

Please do the needful asap.

I had booked a multi city trip on mmt and the last leg of the trip did not get booked but the whole amount was charged to my card. Mmt needs to refund 6k back to me and i have been following up since 25 days on emails and calls with any support from the team at all. I have sent them my bank statements where there has been no refund and called multiple times but they keep saying we will let the concerned team know and no one responds post that. Its highly frustrating and i would advise everyone not to use the service unless you want to go through a painful ordeal and feel cheated.

I am tushar jindal.
I booked flight from delhi to bangalore for 9th aug 2017.
I claimed my udf return after this journey date. I mailed many times but i am not receiving any response. My calls are not answered. I talked to vistara airlines, they told me that, they already refunded my udf money (550 inr) to my travel agent i. E. Makemytrip.

Please look in to this matter and do the needful.

Please find the journey and complaints details.

Name of passenger: tushar jindal
Booking id: nf[protected]
Airline: vistara airways
Complaint/reference no:[protected]

Booking id: nl[protected]
I have just returned from a holiday with my wife, which was disappointing at sometimes.
Please find below a list of our complaints:
1) at golden beach resort hotel – we reached the hotel at 1:40 pm but the room was not ready at that time and the hotel given the room at 3:00 pm, as per hotel policy room should be ready for the upcoming guest is 2:00 pm. We waited for room more than 1 hour.
2) for phi-phi island tour – seller not told us about speed boat when we were booking the package, we got to know about the same when we reached the phuket and your representative told us about the transfer for phi-phi island through speed boat, we paid 900/- bht per person for the same.

3) transfer from bkk airport to pattaya hotel – there was a silly mistake happened on voucher that the pickup time was mentioned from bkk airport was the 4:00 pm and we had reached the airport at 1:40 pm, again we had to wait there more than 1 hour. And due to this delay, we reached the hotel at 5:30 pm. (In the result, we missed the relaxation time, and we needed to ready for alcazar show it was too hectic)
- we contacted your representative at the airport, but they were unable to resolve the matter and advised us to contact your tour operator, so i had contacted with vijay and the matter was resolved after 1 hr.
Some of other issues which are as given below: -
1) i requested for gst receipt and seller refused to provide the same. So, if you are unable to provide the gst receipt it means you do not have the gst no. And this is coming under illegal financial act.
- request you to please provide the gst receipt neither i should go to consumer forum.

2) no discount is provided to me for package booking, as i booked the package far early in month of july even my travel date was in mid of nov.

3) i approached to your representatives many times regarding any update like visa details, briefing call. So as in result i have experienced lack of professionalism from mmt representatives which i was never expected from (As per my expectations mmt is a brand name in tour operations)

So as mentioned above inconvenience faced by me and to my wife as well, i expect compensation from mmt for the same.
I look forward to receiving a response from you asap.

Hi,

This is about a horrible experience faced due to flight cancelled at last moment due to incomplete information provided by mmt at the time of booking.

Please see attached images that while booking flight for new delhi to cape town. For ethopian airways, your website clearly states to check transit visa, whereas for same trip, airfrance flight no information is put by makemytrip to let customer know that a transit visa may be required.

Because of your negligence, my parents were not allowed to board airfrance as they were not having transit visa for paris, as this was not mentioned on your website.

My parents needed to travel that day only as i was expecting delivery of my first child in next couple of days.

So, we had to book another flight at the counter with last minute fare, and on top of it you guys have deducted 25000, which is a huge amount. This is all when there is no fault from the customer side and purely on part of mistake from makemytrip for not providing complete information.

Kindly refund 25000 immediately

Booking id nf[protected]

My flight was cancelled by indigo. Indigo customer care informed me to contact makemytrip regarding the refund. I contacted makemytrip on the 17 of november 2017. They informed me they have manually initiated the refund. On 23rd i got a part of the amount 250rs. On the same day i made a call to the customer care and checked. They informed me that the remaining full amount will be be credited in 48 hours. On 25 th i again contacted and got the same reply saying 48 hours.
Again on contacting the customer care on nov 27th night i got a new answer that my money will be credited after 8 days. If they can refund rs within 4 to 5 days then why this much time for the main amount. Also each time i call why they are saying a different reason. This was a really bad experience from makemytrip.

Worst hospitality is given to the customers.. Went to the ginger hotel bodakdev a 4.2 star hotel, they were sold out and still mmt gave us the room without any confirmation from the hotel... They made us wait at the hotel till evening for a check-in, had to cancel our meeting because of the # they created.. Mmt wasted our half day money and time.
I had an operation the next day and i was strictly told by the doctors to take rest... I shared my problem with the mmt people they later sent me to some other hotel called rest-in near prahladnagar literally a 2 star hotel it felt even less than that, because of their mistake i had to suffer and instead o[censored]pgrading they gave a degraded hotel which had no provision of hot water the bathroom size was shrinked like the room, for the complementary breakfast i just got a sandwhich and wen i asked for more they charged me...
Just no humanity left, they made their customer suffered espicially a patient wen i had an operation the next day, and wen asked for the solution the mmt people told me to give me cashback, they just dont care where would their customer sleep on road or what for that we booked a room for this service!!!

I booked a ticket on www.makemytrip.com (In short mmt hence forth) from pune to lucknow for 8th dec 2017, by mistake. I complaint the same day to mmt and requested to change the date from 8th dec to 8th nov. Mmt explained me that for this cancellation charges of roughly rs 2500 would be levied for each sector of this ticket, means rs 2500 for pune to delhi section and rs 2500 for delhi to lucknow sector, thus total about rs 5000. Apart from this the then fare difference will also be charged. I was not convinced with the cancellation fees for 2 sectors, when i booked a single ticket, though with change in flight. For this when i discussed with air india helpline (The concerned airline) no they very clearly told that air india takes one ticket as one, it does not relates with sectors. Hence, they told that for cancellation/change about rs 2500 (For full ticket) be levied, which was contrary to what mmt people told. Further the difference in fair they told was about rs 1800 at that time. When i told mmt then they reluctantly agreed and asked me to pay rs 4722 for making the change of my ticket from 8th dec to 8th nov. I immediately paid rs 4722 online. After some hours the mmt representative telephoned me and said that they couldn't book my ticket, as they couldn't track the pnr no of previous booked ticket. This was a sheer lie, which was quiet obvious. However, i could do nothing, accept that to hear and do my separate booking. The mmt told me that the money would be refunded in 3-4 days, but it is very unfortunate that i didnt received this rs 4722 till date after 3 weeks.

Since i booked another ticket and i didn't need that 8th dec ticket, so it was expected that the refund amount of my this ticket of 8th dec from pune to lucknow should be cancelled and money deposited in my account. When many days passed and i didn't received any information of ticket cancellation from mmt then i again approached air india helpline to cancel my ticket. They again told me that the cancellation charges would be for full ticket and not sector-wise. They were kind enough to cancel the ticket. But the mmt who is not that fair in its dealing has not yet cancelled my this ticket as its is being reflected as my upcoming flight (Which is already cancelled by air india).

These days its not possible to talk to mmt representative on helpline nos so i again took the help of faq and mmt website which showed the option of getting refund if the ticket directly cancelled from airline (As its air india in my case). Here again the same mischief that the cancellation charges for both (Pune-delhi and delhi-lucknow) sectors rather then the cancellation of whole ticket and taking the cancellation charge of rs 2500 in place of rs 5000 (Approx).

I am confused that why a firm like mmt has become so money greedy that it is cheating/be fooling its customers. Kindly seriously look into the matter as i registered many complaints related to this issue without any acceptable solution.

In nutshell there are following three issues -
1. Refund of rs 4722 to my hdfc account, for ticket not booked by mmt
2. Cancellation of my ticket dated 8th december which i've already cancelled from airlines (Air india).
3. Refund of the cancellation amount by deducting the cancellation charges only once.

I am not able to physically talk to any mmt representative so getting frustrated. If such instance will happen i will never myself do any booking on mmt and be recommend others, as it'll be better to book directly from air lines.

Help me please and save my money.

Will be waiting for your response, i[censored] people are kind enough.

Regards!!