MakeMyTrip India Complaints & Reviews

For my booking ID (NF[protected], I wanted to cancel the return journey of 8th Dec 2015 i.e. CCU to BOM for which I had called your executive on 22nd Dec around 11:15 pm The information provided by the agent was that cancellations have to be done online through your website and I also asked him about the deduction charges. After which I went to the website and cancelled the return ticket. I had opted to cancel the ticket as I wanted to prepone the travel date. On confirmation from the executive I booked a new ticket for 7th Dec 2015 from another website and today morning I received a message saying 'Your request as partial cancellation is not permitted by Airline' for which I contacted the airline and they informed the same that single part cannot be cancelled. There is a loss which is faced by the customer because of your inconsistent information. So request you to let me know how is Make my trip suppose to 'REPAY MY LOSS' Also have raised a complaint[protected] on your website for the same issue but there is no appropriate answer to my query. I am also trying to reach out you guys via CC no.[protected] with no luck till now. Have provided the all the details that ticket. Request you to resolve my query asap as the journey date is 8th Dec 2015 Name of Consultant: Rishav Bhagat/Arvind Kumar or Vikas Rador (These are the 3 agents to whom I spoke that night) Date of call : 22nd Nov 2015 Time of call : 11pm to 11:45pm Your contact number from which the call was made: +91-[protected] Number to which call done (MakeMyTrip number) :[protected] Regards, Karan Salvi +91-[protected]

I had booked tickets this morning from your website with reference number NF[protected]. From lko to del instead the tickets were booked from del to lko . Immediately within 19 minutes of booking and after waiting to get through the customer care i informed them of the booking and told them to rebook the tickets . Your representative advised me to cancel them saying that change in travel plans whereas it was a wrongly issued ticket to me. Only then we will look in to the issue of wrongly booked tickets. I was then forced to cancel the ticked for wrong reasons and no refund has been credited to my account yet or any intimation has not been recieved

I had cancelled my flight ticket on 3rd November 2015 from Bangalore to Delhi AIR INDIA FLT A1804, travel date 4th November 2015. Booking ID NF[protected] This ticket was booked on Make My trip portal . After cancellation, Refund money of rs 3422 has not been refunded till date and I have been mailing them and their toll free no does not have any option for discussing flight cancellation and refunds.

I have planed a trip with my friends and family but i got know for whats reason makemy trip has cancelled my my air ticket booking Nf[protected]t but other ticket has not been cancelled after booking of ticket they emailed me after 1.5 months that the ticken has been booked using illigal bonus and they cancelled my ticket i have emailed them on [protected]@makemytrip.com 3 4 times but i didnt get any respone this is wrong i trusted make my trip and they are spoiling my plan Here is the screenshot of email they have sent to me

These people are pathetic and eaten up my 9K Gift e-coupons. I have applied worth 9K e-coupon and at last moment server was time out. Now coupons are showing Zero amount. I have raised the ticket 1 month back but these people are not responding any more.

Reference ID:[[protected]] Reference ID:[[protected]] Step-1 Complaint Registered Re: Reference ID:[[protected]] My MakeMyTrip Gift Card locked

We are two families travelling from Bangalore on 26th Dec and planned accordingly and booked all the hotels according to the plan. We booked 1 cottage and 1 delux room in Patang Beach Resort for Gokarna for 31st Dec and it was confirmed booking. I have called up continuously for two days for confirming the same as the date is a cruical one and it is difficult to find a hotel at that time. I got the confirmation mail saying the booking is confirmed. Now today after 5 days I happen to check the status as i requested for change of the guest name of the delux room. None of the request was taken and infact got a shocked after seeing status as waitlisted. It was not intimated to us nor even called and informed. Should this happen on the date of travelling what would you do. This is a very irresponsible behaviour by makemytrip and i wont dare to book any rooms or flight from this site anymore. I called up today at night to know the reason and the customer care hung up the call without giving any explanation.

Flight - Jet Konnect 9W 2250 Jaipur to Delhi Date: 14/12/2015 (12 days left) Ticket was purchased for Rs. 3, 950/- Cancellation charges being asked - Rs. 3, 154/- Cancellation charges between 7-30 days earlier are supposed to be Rs. 1500 + MakeMyTrip Charges (usually Rs. 300) Please help.

I, I booked a ticket from calcutta to mumbai with my family make mytrip booking id - NF[protected] a refundable ticket with my wife, sister, brother and an infant niece. For travel on 22nd november 2015. For some personal reason i had to cancel my ticket alone. I made the cancellation on 16th november where i received an email that i will get a refund of INR 4425 by 23rd nov. It did not happen, i put a complaint on 27th nov about the refund status, when i got a reply on 30th nov that the airline replied that it was some special fare and cancellation is not permitted. I am not able to understand if the ticket was refundable and i made the booking through makemytrip, who initiated the cancellation and confirmed the amount to be refunded. Why they are not refunding the amount? If i would have know thia issue i would have travelled not wasting around 7K! Please help on this, m not in a position to waste 4k from my budget. Just because of miscommunication/confusion between makemytrip and airline if any. This whole mistake is from makemytrip and they should bare any discripancy. Thanks and looking forward for help on this.

I booked Australia tour from makemytrip.com IN1510B5S160581, and they said after checking your documents you will get Australia's visa. After that they charged me 40000INR and hasn't done anything, as i have checked and found we need air tickets and hotel booking to get visa but they have not applied for visa and said your visa has been rejected. Moving further they said we will send air tickets for evidence that proves they applied but they have not sent anything apart from my passport.

We booked the flight ticket from MMT app and got an error that the app crashed and we had to open it again and booked the ticket again (clearly assuming that the booking did not go through) and booked it again and observed the same error pops up. At this point I am under the impression that the bookings are not completed & I try to make the booking from other websites
A few minutes later I checked my mail(for some other work) & get 2 emails from MMT that two bookings are being made for the same details even though the MMT app failed both times.

Under such circumstances MMT is liable for the booking error & confusion it created thereon. So in such a situation its MMT responsibility to refund me the full amount.

After discussing it with MMT team, they are not ready to accept that its an error from their end & wants me to pay the cancellation charges(that would be Rs 6853 approx for two).

I booked a ticket from Patna to Bangalore for date 29 jan 2016 on 1st DEC for two passengers. [Booking ID NF[protected]C01 . But the booking got failed and money got deducted from my account didn't received amount back and I raised the complain several times to makemytrip through mails.This is the worst ever service I expected from Makemytrip. There is one to attend call and assist on the failure payment cases. I tried all the below number [protected]. My time getting waste in calling and extra harassment. I am ataching the screen sot of payment confirmation.

We booked a honeymoon package to Manali:travelling date 9th dec to 13th Dec for snow valley resort deluxe room and honeymoon inclusions.The details of the package was sent thru mail on 20th Nov and till the day we made the payment I.e 22nd Nov, the concerned executive Mr Guru Gupta made several calls some of which we couldn't attend becoz of a busy schedule.After the company received the partial payment the behaviour changed .Mr.Guru stopped responding and on 24th Nov sent a mail that Snow valley resort has been sold out.This was extremely unprofessional for such a big organisation to commit a hotel without knowing its detail.Anyways we had to take some other hotel due to lack of time.After that also Mr.Guru did not respond for 2-3days for which I had to complain in the customer care.He finally sent the details of the package with the new hotel but this time changed the room from deluxe to standard.Before making the payment he committed certain other honeymoon inclusions for which he finally denied after receiving the payment.Amidst the marriage preparations it was a mental harrassment trying to contact this package executive.After so many mails Mr.Guru finally caaled up to say that this is what he can provide.So we requested for the cancellation of the booking.As there is no fault from our side we should be refunded the full amount but for that he is not ready.This is case of cheating & mental harrassment

BECAREFULL with MMTFRIENDS BECAREFULLLLLLLLLLLLLLLLLLLLLLL... Last week I used makemytrip to book International travel. a) Final amount maymytrip showed me is Rs 195, 200 for 4 members and I paid that using my netbanking account. b) Then SURPRIGE.. Amount got deducted successfully... but got message that ticket booking failed... now the money is in makemytrip account and no more in my bank account. c) Then contacted them, they say for 2 mebmer tickets confirmed but not for others. They said they can refund money but takes fews days to refund to my bank account. d) Then they suggesting to me try again.. but where is money? At least that should be in makemytrip wallet so we can try again. e) Finally they say tickets price is not correct or somthing wrong in their system. Asked to me if I am ok to pay additional amount to confirm tickets. so finally no option as I have to go with their option and ended paying additonal Rs 9500/- Makemytrips suckes... becarefull when using for international flight.. 100% you struck with them.. as money will be deducted at first place and put into makemytrip account.. FRIENDS BECAREFULLLLLLLLLLLLLLLLLLLLLLL... They are helpful on phone but we end up with limited options.Either select different flight or end up paying more money. NOT SURE WHY THEY DEDUCT MONEY IF TICKET BOOKING IS FAILED. ALSO WHY 2-3 DAYS TO REFUND MONEY. THIS MAY BE A TRAP SO YOU CAN DANCE TO THEIR TUNES.

On 28th Nov, 15, Through my mobile application, i booked a flight from Mumbai to Raipur for 21st Jan 16 for Air India Flight for 10 am, but while checking out of the payment, i got a ticket of Indigo flight booked for 2 pm. I spoke to make my trip and they said they will investigate and came back saying its my mistake. Makemytrip booking number - NF[protected] Now, when im booking a morning Air india flight, how can i book afternoon Indigo. Air India flight was more expensive but still the fault in t he mobile application im being laid at fault. I need full corporation from you to get this resolved. I paid 16488 but im refunded for 9488 for not fault of mine. I need full refund of 16488/- Regards, Ravi Chhabria [protected] [protected]@gmail.com

Stupid site plz never ever use makemytrip they cant resolve bug and now they r cancelling flight booking saying that using wallet earned suspiciously who said not to correct ur bug u people are so waste that u cant even stop bug after u know and now ur cancelling flights do u think we people r fools? i ll definetly file a FIR too against makemytrip india and close ur company its my challenge

I booked a ticket from Raipur to Hyderabad for date 22 Oct 2015 on 19 Sept.[Booking ID NF[protected]] But the booking got failed. I didn't received amount back and I raised the complain several times to makemytrip through mails. They created several tickets and the response every time i got is you will get the money back with 3 to 7 days. but the money never got refunded till date. Its almost more than 2 months still I am not getting any proper response. This is the worst ever service I expected from Makemytrip. The tickets which were raised for these issues are [[protected]] and [[protected]] None of them resolved anything till yet.

1st Compliant - Booking ID : NP[protected] Planned Travel dates : 19 to 21 Dec'15 Reservations done by myself on 27th Nov'15 via website : Returns flights + Hotel accommodation for 5 Adults and 1 Children. Price charged to me : Rs 1, 00950. Reservation cancelled by myself on the 28th Nov'15 because of my leave application got cancelled. Refund amount information shared to so far via sms to my cell phone and on emails are no where near the total cost charged to me and there is a very bid difference . I am waiting for more updates from MMT regarding my total refund amount.I have raised a complaint with reference[protected] I understand that flight cancellation penalty has to be paid by me. But Hotel cancellation is totally free and confirmed by customer support of MMT. 2nd Compliant --- I had called up MMT customer care on the 28th morning around 10.45 am and asked them to tell me the penalty amount for cancellation of flight tickets. They didn't respond till late evening and that too I had too call back thrice. I have the customer support executive names. I was promised that I will receive a call from their supervisor. But no body from MMT bothered to call me till late evening. Finally I called up again was told that I would be fined a penalty of around 22000. I am sure this amount would have been lesser if MMT had responded to me early in the morning just after my call. Why should I pay for the increase in the penalty fine because of any delays which MMT faces internally from a flight department. I want to know why I am being charged for this delay. Will share the information to all here once I get any updates from MMT. DTNaidu.

My brother Booked a ticket using makemytrip.com in spicejet a month back and two days back also he did web check-in and today when he entered into airport he was denied to checkin and spicejet stating as that ticket was cancelled by makemytrip. Without customer interaction they are cancelling the tickets and putting customer into different scenario. He spoke makemytrip customer care and still they were saying ticket is confirmed and you can travel but spicejet saying ticket is cancelled. Finally I had to leave airport and not even got a single rupee as refund. Now I had no other option need to do re-booking with higher cost for the same day. Nice play by makemytip. His travel is morning 8:30AM today and ticket was cancelled at 1:30AM morning. Best part is he was not even communicated by makemytrip for the cancellation. I Pray to god makemytrip will go bankrupt soon.

Dear Sir, I am kirankumar my booking ID NF[protected] i have to go on 23.11.15 from hyderabad to vadodara i placed date change request on 20.11.15 for 30.11.15 they says our customer excutive will call you within 24hrs we will confirm you and will send link and you can pay through online but within 24hrs no body called me then i called to customer care excutive somany times and i reminded them but there is no response from them finally 23.11.15 i lost my depature and i lost money and valuable time they told once you given date change request your ticket will confirm but they not change my date of travelling again i called them they told query is going on it will take time to resolve this problem from 5 days they not doing anything and i have to go on 30.11.2015 to vadodara till now there is no response make my trip looting money from public its very poor service we are fools to choose this site for booking my mobile [protected](kirankumar)

Hi, I had booked my flight ticket thru makemytrip website from varanasi to bangalore scheduled on 6th of dec. Due to some reasons i had to cancel my ticket on 10th nov, but the refund amount that got credited to my account is only 400 Rs. also in their website it shows refund amount is 800 Rs. But the actual refund amount should be around 5000Rs. Airlines- Indigo, PNR- QCYVUA I have got mail from the airline stating that refund 5900 has been done to makemytrip. but make my trip has credited only 400 rs to my account. I have been raising the request for the past 18 days but neither makemytrip has responded nor they update regarding the service request that i have raised on their portal (Req no.[protected] only thing that they say they will update with in 24/72 hours. I am attaching the snapshot of airline as well as the service request escalations from my side to makemytrip. pls look in to this. This is my hard earned money and i cant see this situation to loose it. Just before raising the request i called MMT customer care but they kept me on hold after taking the details and then disconnected the call as well. I see some hope from your portal to resolve the issue and take some stern action against MMT. Regards, Sandeep.