MakeMyTrip India Complaints & Reviews

‎Dear Sir, On 11/06/2015 I had bought a flight tickets for my family (7 tickets including one child for a round trip of Mangalore Delhi. (going on 27/08/2015 and return on 01/09/2015) And an amount of Rs.68466 was debited from my Axis Bank Account and i could see successful bookings on my screen after the payment is done. To my surprise i got a mail which said Portion of the Booking has been failed which was for SpiceJet from Mangalore to Bombay on 27/08/2015. But i was clearly informed by your mail that my tickets for 27/08/2015 by Indigo from Mumbai to Delhi and return flight on 01/09/2015 by AirIndia from Delhi to Mangalore was successfully booked. and in the same mail the payment details were wrongly mentioned as Rs.66016 instead of Rs.68466. I have attached a screen shot (1) for your reference. To surprise me again when i checked your website from my booking ID i could find all the 7 tickets were confirmed from Mumbai to Delhi by IndiGo but the return ticket for Delhi to Mangalore i could see only my child's name Chimai Jain though i had booked all 7 people and payment has been debited and even after getting a confirmation mail from you on 11/06/2015 for successful booking. and here the total fare mentioned is Rs.89073. I have attached screen shot (2) for your reference. After seeing only child name who is only 10 years old i did not had an option but to cancel the booking for obvious reason that she can not travel alone. From then i have been making numerous calls to customer care for refund of the amount paid for all 7 tickets by SpiceJet from Mumbai to Delhi on 27/08/2015 and for all 7 tickets booked for Air India from Delhi to Mumbai on 01/09/2015 without any cut as it was only because of your fault, but all have resulted in waste of my time. With this i am putting all my grievance on record and i would expect you to resolve with in next 72 hours. Thank you for ruining my travel plan Booking ID: NF[protected] Prajwal Shetty Mobile: [protected]

Hi, i have been contacting makemytrip for the past 2 weeks with no avail. the ticket booked by makemytrip and the ticket booked by the airlines are not the same. i have been following up continuously to get the error resolved but the response form your end has been shameful. i booked a ticket for 25th august 2015 and due to some back end error on your part the airline has issued a ticket for 25th of june 2015. my booking id is NN[protected]. pls reissue another ticket for the correct date or arrange for a full refund.

I canceled my flight for SFO on 17 jun 2015. The ANA airline refunded Rs. 103376 in the A\c of makemytrip with icici bank on 18 jun 2015, but the co. Makemytrip is not paying it to me and continosly making fool by one word or the other. I am contacting makemytrip on daily basis but all in vain they are least bothered for my refund. .Detail of my journey was as: del 18 jun 2015 and return 16 sep 2015. Airline was ANA and ticket no.[protected] for Jarnail singh ghuman and[protected] for palvinder kaur ghuman. Makemytrip ref no. Was ZHCD2P. Ticket was purchased through makemytrip Jalndhar by deposting cash in the a\c of makemytrip with icici bank on 12 Feb 2015. . . I request you to get my amount refunded along with intt. for the delayed period w.e.f. 18 jun 2015. Jarnail singh ghuman phone USA[protected] and in India [protected] email [protected]@yahoo.com.com. .. 07 July 2015

Dear Team, I booked 3 Heliocpter tichets from Phalagam to Panjtarni with Hotel stay for dated 05 july 2015 from Make My trip though travel expert name Navin Gangwani of Make My trip on 03rd July 2015, where he confirmed the booking and i paid the amount of Rs 33, 000 through net banking through the Make My trip website link which he shared though his official e-mail . He confirmed to share the tickets by 12 noon 04th July . As We were at delhi, We travelled from Delhi to Srinagar on 04th July spending 50000 for air ticket . On 04th July whole day i was chasing Naveen Gangwani for Hotel stay arrangement and helicopter tickets which he promised to share by 12 noon, after calling him 100 times, he kept on saying that he would share the same within few minutes. Since i already had paid the complete amount i was left with no choice just to wait and believe him. We were sitting on the road side as all the bookings Iternary were pending. In evening around 7pm he bluntly told that he couldn't provide the helicopter and hotel tickets since it was not available. I want to know as if tickets were not available with MMT than why they took the booking or else we could not have planned the visit for holy Amarnath yatra and spend 150000 for this ( Air tickets and hotel stay arranged by me on immediate basis) . I would request you to help me with this . I'm attaching the chat transcations with naveen which was sent by MMT mail. I have the payment acknowledgement reciepts also. I want my refund and the money spent for this travel from MMT, since this is unprofessional way of handling customers. We suffered a lot, I don't want any other family should suffer this pain . MMT should get a lesson Regards, Subhash Bhatia [protected] Chat By Chat (Navin Gangwani) (03/07/2015 08.30 PM) [08:14:15 PM] Hi, my name is Navin Gangwani. How may I help you? [08:14:20 PM] subhash: sure [08:14:28 PM] Navin Gangwani: Hello Subhash [08:14:29 PM] Navin Gangwani: How are you? [08:14:38 PM] subhash: But please be fast in replying..i'm short of time [08:14:43 PM] subhash: fine.thank you. [08:14:46 PM] subhash: How abt you [08:14:59 PM] Navin Gangwani: Fine. Thanks [08:15:19 PM] subhash: Can you please let me know whether you provide helicopter ticket for amrnath yatra [08:15:37 PM] Navin Gangwani: we have the pre-purchased packages available [08:15:45 PM] Navin Gangwani: in which we are providing helicopter tickets [08:15:46 PM] subhash: what do you mean that [08:16:02 PM] Navin Gangwani: From Delhi we have the packages available for amarnath [08:16:14 PM] subhash: presently i came to srinanger [08:16:16 PM] subhash: now what [08:16:24 PM] Navin Gangwani: For which date you are looking? [08:16:30 PM] subhash: 5th July [08:16:35 PM] subhash: for 3 passe [08:16:44 PM] Navin Gangwani: For how many nights [08:16:59 PM] subhash: i'm alrady in srinagar and booked hotel [08:17:15 PM] subhash: i just want helicopter tickets from pahalgam or baltal; [08:17:25 PM] subhash: what i can maximum do is 1 night stay [08:17:42 PM] Navin Gangwani: so for 5th july you want helicopter tickets? [08:17:46 PM] subhash: yes [08:17:56 PM] Navin Gangwani: just be online [08:18:05 PM] subhash: i want for to and fro [08:18:13 PM] Navin Gangwani: yes [08:18:17 PM] Navin Gangwani: just a sec [08:18:25 PM] Navin Gangwani: let me check the availability [08:18:30 PM] subhash: sure [08:18:54 PM] Navin Gangwani: there will be 3 adults correct? [08:19:26 PM] subhash: yes [08:19:53 PM] Navin Gangwani: just be online [08:19:57 PM] subhash: ok [08:21:15 PM] Navin Gangwani: any hotel stay you want out ther? [08:21:29 PM] subhash: any [08:21:35 PM] subhash: with low cost [08:21:52 PM] Navin Gangwani: for which date? [08:22:03 PM] subhash: 4th or 5th [08:23:45 PM] Navin Gangwani: it will cost you Rs. 10, 500 per person [08:23:55 PM] subhash: including tickets [08:23:59 PM] Navin Gangwani: for tickets from pahalgam [08:24:02 PM] subhash: i mean helicopter tickets [08:24:09 PM] subhash: to and fro [08:24:16 PM] Navin Gangwani: yes to and fro [08:24:28 PM] subhash: is it available without hotel also [08:24:37 PM] Navin Gangwani: yes without hotel [08:24:51 PM] subhash: pls come again [08:25:04 PM] subhash: 10500 includes hotel or not [08:25:14 PM] subhash: can you call me [08:25:26 PM] Navin Gangwani: with hotel for 1 night will cost you Rs. 11, 500 per

I had made a booking with makemytrip for a trip to Malaysia on 18th July 2014. Booking Ids are IN1404B7S218778 and IN1405B8S013993 and made payment of 1, 80000rs. As my father was in ICU, i asked them to postpone or cancel the trip. They were saying nothing can be done on the same. I tried contacting several agents there. Their behaviour was very rude. I had to cancel the trip. My father passed away on next day. I asked for refund. they are not ready. They had told me about 3000rs cashback. I got cashback of 2000rs. I have never received the refund even if it was a medical emergency. Please let me know if anything can be done. Kindly help. Jains chereath Mob:[protected]

Hi, For a while I have been talking to an agent from Makemytrip about the 3 piece baggage problem. When I first talked to him about the ticket, he told me about the fare for an airline flight ticket with three baggage allowance. I agreed and went ahead booking the flight. But the ticket I was issued had only 2 bags written on it and on asking, I got the answer that it depends on the airlines whether to issue the third bag to you or not....

My MMT booking ids - IN1505B1S212618, IN1505B1S212759 My MMT complaint reference ids[protected],[protected] Amount Paid - Rs. 41, 968 Mode of Payment - Net Banking Phone no - [protected] We are a family of 4 who had booked the tour package - Amazing Ladakh with Pangong stay (8 nights/7 days) from 7th June, 2015-14th June 2015 from Delhi-Leh-Delhi, via Mrs Kamlesh Kaur, a pre-sales executive working for MMT, on 24th May. Issues faced - 1. Could not board charter plane (tickets booked by MMT) to Leh (included in the Amazing Leh with Pangong Stay package) even though had checked in early with my family (a total of 4 members). The reason was that my mother was not well and was vomiting, so we were stranded after security with her. Since T3 (the terminal from where our flight had to take off) at 5am in the morning on 7th June, a Sunday, is a silent airport, no call was made for boarding start and last boarding call, also the boarding gate was very far from the toilets. So when we realised looking at the boarding pass that boarding closes 25 mins prior to take off, me and my brother tried to contact the MMT support number present on the Trip voucher, who did not respond. Also, neither the airlines called our names for boarding, nor any MMT representative who should have been present at the airport to ensure all the people for MMT trip should board (because it was a charter flight booked by MMT), was present or responded to the numbers provided, as mentioned before, to help us out of this situation at the silent airport T3. Even after trying to call the customer support, which opens at 9am so many times, the only response we got was that we should call up on Monday when the main team works, leaving us stranded and no concern regarding our pre-paid pre-booked packages. Neither did the pre-sales staff Kamlesh Kaur call to know the reason for us not boarding the plane, neither did Swati Pasrija and Sneha Sindroja, the concerned MMT people for our booking ids, help or show concern. Finally, the tour manager in Leh asked us to book another flight (on the assurance that our trip will continue), then Jet Airways refused to adjust the missed flight to another flight because it was a charter flight ticket. So had to spend the whole day in Delhi, searching for a hotel, with my mother not well. I had to book the next day tickets from MMT for GoAir flight to Leh, amounting to Rs. 41, 968, and pay for travel to a hotel, hospital and stay for the night in Delhi. Issue faced while on Trip - 2. The escort/support vehicle deserted us while leaving from Pangong Tso (on the 6th day of 7 day itinerary), knowing my mother's situation had worsened due to low oxygen, so we had to stop at PHC Tangste for 4-5 hours before we could continue back to Leh, where all the 3 families associated with the shared (4+2) cabs, reached by 8 in the evening. I did not expect MMT to be so negligent when it came to the health and safety of the tourists. As per medical reports, her Oxygen level had gone down very drastically and immediate help of the escort vehicle was not available. 3. Earlier while making an online booking, i had called up MMT's customer support regarding an issue. Mrs. Kamaljeet Kaur talked to me and convinced me that i should go ahead with 2 booking ids for my family, but we would still get to travel in the same cab, which would have 2 more people. This was a false promise because in Leh, our Tour manager had 7 families, 2 couples and a group of 4 boys to adjust in 6 cabs. There was no way he could have appeased all, and since our booking had 2 ids, he asked us to adjust with 2 other families. This was a pathetic experience since you cannot expect 3 families to share 2 cabs, happily. This same reason made the other 2 families to halt at PHC Tangste, because 2 o[censored]s were sitting in one cab, and the parents in another. Such practise of giving a false promise while convincing a customer to book with MMT is not at all acceptable. 4. I would never ever book trips with MMT again, because of the bad experience faced not only by us but also expressed by a majority of the 36 people travelling with us. If due to bad weather a part of the trip (here Nubra Valley stay - 2 day trip) could not take place, MMT should consciously rearrange the itinerary, if there are available days (which we had with us) or else refund the amount so that we can conduct that trip ourselves. In our case, we had bad weather conditions for 1 day (3rd day of 7 day trip), on which after much pursuasion we completed activites scheduled for the last day. Now we had 4 days and 2 trips (Nubra Valley stay and Pangong lake stay) pending but neither could the tour manager rearrange the dates (giving reasonthat once a booking is made, they cannot change it), neither did MMT refund us the amount so that we could go ahead with it ourselves. This is fooling the customers and duping them of their money and for this particular reason I am not inclined to take a trip again with MMT. My MMT booking id for the GoAir flight tickets - NF[protected], booked by us to catch up with the tour on the second day (8th June) at Leh. The airline PNR/E-ticket number - EEP3CJ. I want MMT to refund the amount (Rs. 41, 968) for the extra air tickets i had to pay because of the reasons mentioned above. I had already discussed this issue on 7th June with one MMT representative, Ankita, before leaving for Leh and she had asked me to take it up later with MakeMyTrip once we returned. Also, refund of reasonable amounts out of the total tour expenses paid by us for the missed day and the harrassment by MMT team, leaving us stranded at the airport with no concern and neglecting the importance of safety during the trip. Hoping for a quick followup and a positive response from this forum.

I want to update my payback account details because my payback details does not match my profile account details. Account Show as a different name. I want to Update my profile on payback account.
I have also wrighten on payback support but he reply my to contact makemytrip customer he create your profile. So Please update my payback account profile and suggest me how to update profile.

I havel allready Query of payback email conversation please read carefully

-----Original Message-----
From: Bittoo Raj [[protected]@gmail.com]
Sent: Friday, Jul 3 2015 2:04PM
To: [protected]@payback.in [[protected]@payback.in]
Subject: Regarding_to_correct_account_details
Kindly check why it is happing. My name is Bittoo but payback account name showing is santosh jaiswal. I want to update my account name on payback account.

My DOB not updated on my payback account please I update my DOB :- 25-JULY-2015

Sorry for inconvience. I don't know my paybayk account number. I know my linked payback phone no. [protected] accounts.

Please informe my if possible regarding to update account details.


Thanks & Regards


Membercare PAYBACK
10:53 AM (1 hour ago)
Reply

to me


Dear Member,

Greetings from PAYBACK.

This is in response to your Service Request No. 9132679

We checked and found that as your profile details are mis matching updated with us as of now. Hence we are not able to assist you with your PAYBACK account related information on this email.

We kindly request you to contact Make My trip customer service to update your profile.

Please feel free to write back to us, if you need further assistance.

It is always our endeavour to provide you a delightful experience. We thank you for your patronage.

Regards,
Dazy Singh
Customer Service, PAYBACK

Please fix this errore as per possible soon

On 15th Jun 2015, I had a transaction but after payment it was showing transaction was not complete. I got mail from MakeMyTrip stated that I'll get my money back in 72 hours. After that I called them 6 times and wrote several letters. They asked for my bank statements two times and I have submitted also still every time they are saying that in next 72 hours I'll get my money. I dont know what kind of service they are providing. I'll never have business with them and will suggest to others also.

Booking ID: NL[protected] I have booked my holiday pack for Kerala on 30 June 2015. For that I have paid 27, 192 at the same time I received the confirmation. For your reference please follow my attachment. On next day 1st July 2015 I have received only the Air ticket confirmation. For your reference please follow my attachment. As per my holiday pack I need to receive [Air ticket + Hotel + Local cab + Site seeing Voucher], but I received only the air ticket Confirmation. For that remaining confirmation still I didn’t receive, for that I called customer care 50 times in the whole week through this number: +91 [protected]. Nobody giving any proper reply- wait 24 hours, wait 4 hours, wait 15 minutes, wait our team will call u. Then keep on transferring the call to air to hotel to air to hotel. Totally they cheated me… For this holiday plan I planned everything in my personal life. But without hotel & cab confirmation I can’t start my travel keeping only with my air ticket… Without hotel confirmation & local Cab, I am not able to start my travel by using the yesterday air ticket. Who will take in charge for my air ticket money?? If Customer care is properly responded the air ticket can be cancelled or postponed…… Nothing done….. If Customer care, tells if the hotel booking is not done, I could have done newly, but everyone says wait 24 hour, wait 4 hours, until my boarding time… I have booked the holiday pack including Air ticket + Hotel + Local cab + Site seeing. Why the hotel & local cab confirmation I didn’t receive?? As you aware while booking the holiday pack hotel selecting is mandatory, only flight ticket is optional. In that case why the hotel confirmation is not done in your system. Because of non-hotel confirmation I dint start my travel. Trip Starting date: Departure Bangalore ( BLR ) Sat, 04 Jul 2015 10:05 hrs Arrival Kochi ( COK ) Sat, 04 Jul 2015 11:05 hrs Trip Return date: Departure Kochi ( COK ) Tue, 07 Jul 2015 10:15 hrs Arrival Bangalore ( BLR ) Tue, 07 Jul 2015 11:15 hrs Please do the necessary action for this issue, I paid the money, but I am suffering for your services. Please Refund the whole money. [27, 192 rupees] Please find the all attachment file, do the needful.

After canceling my Sirinagar Trip (due to floods in Sirinagar) I got a refund voucher. Voucher is for future bookings on MakeMyTrip website. Now when I need to book, the voucher did not work. All my complaints and requests are ignored except the electronic complaint acknowledgement. I feel myself cheated and left with no choice except going to the legal way. Any one have similar experience, kindly contact and advice me. Complaint against MakeMyTrip.

My booking ID is NP[protected]. I would like to complaint against make my trip for charging me triple amount & still booking was not made according to them. They are not providing me clarity on anything. I would like to get a clear answer from make my trip on the following questions. 1). As per you my booking is cancelled for Goa than, Why i am receiving SMS from AIR ASIA? 2). My payment was of Rs. 30, 392/- than why have you debited thrice of this amount i.e.Rs 91, 176/-? 3). I have not paid by PNB credit card than why your payment details shows that? 4). Why i am receiving email from you saying that I shall be refunded only the amount of Rs.15, 162/-? 5). Why are you creating so much confusion? 6). When i am going to get my full money i.e. Rs.91, 176/-? 7). You debited that much huge amount in just 2 mins from my account. Than why you are taking so many days to refund it back? I need urgent reverts on these questions. More over i need clarity on everything. I am attaching the supporting documents. i.e. screen shot of SMS received by AIR ASIA airlines.

I had cancelled my tickets on 04th May but the fraud MMt team processed the refund under two parts but with the same transaction id for bank so obviously only one fourth of the refund was made & afterwards I have been trying to tell this problem to their team but haven't received anything more than a standard reply template that's just forwarded without reading the message. I have been told 03 times since then that the refund process has...

I had booked a flight from Goa to Nagpur vide booking ID No NF[protected] for travel on 16.08.15. However, when the ticket was booked, I got booking confirmation for 16.04.16 instead of my selected date of 16.08.15. I raised the complaint to MMT, who initially replied that I might have made mistake in booking date. After further followups, I received a reply from Ms Megha Saraf on 02.07.15 that they have checked their logs and as per the confirmation from their technical team, I have entered date as 16.08.15 and this is the final confirmation from their end. Hence, I wrote them a mail stating that since they have also accepted that my booking date is 16.08.15, I am entitled to compensation of at least the booking amount which is Rs 8, 972/-. However, I am yet to receive a reply from them. Kindly help in getting refund from MMT as I am apprehensive about refunds from them after reading so many bad reviews about them. Regards, Surendra Mahur

Booking id: in1504b0s020390
Refund date: 11 apr 2015 05:30:00
Refund amount: inr 23660 / -
Refund reference number:[protected]

The amount is not refunded till date (02 july 2015) . The company intentionally makes delay to get revenue.

Don't go for any business with them.

Sir, I have booked a honeymoon package to manali from rest of India through makemytrip.com. and pay them Rs69478 for it. Before the trip stated there is a strike in manali. however the taxis registered out of Himachal Pradesh are going to rothang pass.The makemytrip people arranged the trip with a bus instead of a tempo traveller to the place knowing very well that the bus cant go to that place. when I asked them they told it will be arranged there if needed. we stayed there in manali on 27th and 28th for two days at manali. they haven't arranged any alternative at manali and we were brought back from there without showing rothang pass. when contacted them after a series of arguments they say they will give only Rs2000 as compensation for not showing it. I even told them that I will pay them Rs5000 from my side and asked them to complete the trip by showing rothag pass. they said it cant be done and concluded the tour. during all this time I suffered a lot. instead of having a pleasant trip I experienced a lot of turmoil. they left us some 5km away from the hotel we stayed and asked us to walk all the way.even the Rs2000 they offered when I asked when they can give they are saying we have to think and tell. we will inform you later. I am not at all convinced for that amount as it wont be enough for me to visit Rothang pass from Hyderabad now.So I feel this is breach of service and I want to complain with you. please advice me how to proceed further regarding this. My booking Id is In1504B0S021717 EmailId is [protected]@gmail.com Its More than a month inspite of contacting you many times (more than 20 times) no response from your side. Do you feel this as professional way of dealing things. Do you feel this as the ethics you follow in doing business? I wonder!

On 18th April 2015 I tried to make flight booking through makemytrip application from mobile. While booking the booking got failed but amount got deducted.as I immediately contacted makemytrip customer service department they told me to wait for 15 working days for the refund of cancelled booking. From then onwards I've called them more than 30 times. I'm having almost all recordings of our conversation. Every time they ask time period of 7 days. This is happening from past 2½ months. As I'm an IAS aspirant I know the value of time. But they are just wasting my time unnecessarily and putting pressure on mind.I've got reference number and even i enquired with bank. Amount has not credited.I've sent my bank statement also. I didn't got any proper reply. Details of booking: Booking id:NF[protected] Booking date:[protected] Journey planned for From bengaluru to new delhi Amount deducted:5848 INR Please consider this case

I had made an International holiday booking for Hong Kong.through Make my trip. The trip was for 3 Nights Cruise and 2 Night Hotel Stay. After receiving my advance amount Make my trip changed the itinerary to 2 Night cruise and 3 night hotel stay. Since the rate in hotel compared to cruise is cheaper I asked for a refund . Make my trip agreed to give Rs 10000 as refund out of which Rs 5000 will adjusted in my trip amount and balance as Make my trip voucher. The first 5000 I got it, but the vouchers has still not come and it is almost 50 days since the trip was over. No response for my mails

Refer to the subject, I booked my tickets on 30th April'15 for Rs 14000. Due to some flight problems i got it cancelled on 6th June @ the time of cancellation I got confirmation that 5849 will be refunded. However received only 1900. Now i am chasing these people like anything for my refund i have sent mail to anita.[protected]@makemytrip.com. Neither i got a call from their end nor any mail on that reference. This company & there people just make fool o[censored]s & block our money. Madam Anita always stays busy she never bother to receive my calls nor responses her mails also. I just want authorities to get these types of websites & service to be banned for teaching them a lesson that this kind of torture to customers are not acceptable at all.

I have booked hotel for 27th July 2015 in Austria trend hotel which was showing at the time of booking that it's 100% free cancellation policy till 24th July which still can be seen on hotels site, I am sorry to add that on 29th June 2015 I have contacted six make my trip customer care people but all had just tried to manipulate my problem all are just lier and tried to cheat me now I am alerting make my trip that the hotel did not sent me any hotel voucher of booking, and their site was showing the cancellation 100% free but your voucher sent to me shows it's not refundable thirdly their phone number mentioned is not existing at all that's why I am alerting you to enquire about the existence of that hotel, I am warning you people that if I faced any problem I will sue you people. Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More