MakeMyTrip India Complaints & Reviews

My SBI account no. [protected], branch keralapuram, kollam, kerala, was deducted by Rs. 970.15, transaction id IG0ACXSOS4 on 3/06/2015 01:12 pm during a failed transaction while performing a ticket booking on makemytrip.com . While calling their customer care repeated times there were unable to provide me any information or clear date of refund of my money. They told that the transaction is showing failed but money has been deducted from my account. Please resolve the problem at the earliest. Thank you. Badshah [protected]

It's been 1 month when my account placed into Platinum tier and I have asked so many times to customer care to give me the reward points, etc. and still it's been 1 month they didn't update my account. None of the reward points given by them. Please stay away from the Makemytrip.

I booked an international return air ticket Turin-Mumbai-Turin on 10th May 2015 and paid through my credit card. While the money is debited to my account no details of tickets are still received. I lodged complaint on phone as well as mail giving them all the details required but there is no refund till date. As a result I had a book another ticket at an extra cost.

Reference ID-NU[protected] Amount has been deducted but didn't recieved ticket confirmation. Please resolve asap- As i have tickets booked for today. Let me know whether i need to book again or the same would be confirmed- Very urgent please look on priority. Date of journey-3rd June 2015 i.e., Today Very disappointed Vikrant, +91 [protected]

Hello, I booked a ticket of spice jet through make my trip and my Booking Id: NF[protected] and booking date: 18-September-2014. Travel date 25 Jan 2015, but unfortunately flight was cancelled and I was supposed to get the refund. In make my trip site amount refund date is shown as 2nd April. But till now I have not received the refund amount. After having series of follow-ups (Below are the reference number given against my complaint) I haven’t got any fruitful response. First follow up: 16th-April-2015 Reference ID: [[protected]] Second follow up: 24th-April-2015 Reference ID: [[protected]] Third follow up : 5th-May-2015 Reference ID:[[protected]] Fourth follow up: 16th-May-2015 Reference ID:[[protected]] Fourth follow up: 22nd-May-2015 Reference ID:[[protected]] Refund reference number as mentioned in make my trip: IN1412R6S247965 As they are claiming refund has already been done but they haven’t provided any transaction id.

I had booked a tour package for Hong Kong on 4th May 2015. My tour included a 3 night stay in a 4 star hotel alongwith some activities I had chosen. I had paid the entire amount a month back. My tour was starting from 5th June 2015 to 8th June 2015. Now, just 2 days prior the company changed our Hotel, excluded some of the activities that I already paid for. I had to request them for every small activity, that was supposed to be included by default (since I already paid for the same). This has caused me so much of mental harassment. Also, I had to spend my valuable time correcting their mistakes. I really wish that they face the consequences for the cheating and mental harassment. The company should not dare to cheat any customer in future. I have all the details of my previous booking as well as the mails I exchanged for the newly revised booking. Please do the needful. Booking ID : NL[protected] Name: Chetan Rathi Contact: [protected] E-mail: [protected]@gmail.com

I have made tons of bookings using makemytrip account. As per the online account dashboard, the points are 2802 which makes me eligible for "Gold Tier". There is a message also written in dashboard confirming the same and I have been seeing that from more than 2 months. The Gold Tier advantage gives you discount vouchers which can be used for further bookings. As I am not updated, all thanks to lazy and pathetic MMT software system, I never got these benefits and I suffered while making an urgent booking also. I called up customer care to see if they can provide this voucher or benefit on ad-hoc basis as the system is slow in updating, but it was of no use. The customer care assured response in 48 hours but nothing has happened. I wasted another 5-6 calls (total more than 60 mins), launched 2-3 complaints in online account, emailed, posted on facebook and what not. To my amazement, every time I receive a response that "we are working on your request and will get back to you in 24-48 hours". Basically, MMT doesn't care about customer issues and the service is horrible and non-existant. All they do is SHAMELESSLY provide the same answer "24-48 hours". This is the only way I can spell out my frustration, and I request ALL not to go for these lucrative offers. NOTHING HAPPENS and IT IS ALL FALSE.

Sir, I have booked a honeymoon package to manali from rest of India through makemytrip.com. and pay them Rs69478 for it. Before the trip stated there is a strike in manali. however the taxis registered out of Himachal Pradesh are going to rothang pass.The makemytrip people arranged the trip with a bus instead of a tempo traveller to the place knowing very well that the bus cant go to that place. when I asked them they told it will be arranged there if needed. we stayed there in manali on 27th and 28th for two days at manali. they haven't arranged any alternative at manali and we were brought back from there without showing rothang pass. when contacted them after a series of arguments they say they will give only Rs2000 as compensation for not showing it. I even told them that I will pay them Rs5000 from my side and asked them to complete the trip by showing rothag pass. they said it cant be done and concluded the tour. during all this time I suffered a lot. instead of having a pleasant trip I experienced a lot of turmoil. they left us some 5km away from the hotel we stayed and asked us to walk all the way.even the Rs2000 they offered when I asked when they can give they are saying we have to think and tell. we will inform you later. I am not at all convinced for that amount as it wont be enough for me to visit Rothang pass from Hyderabad now.So I feel this is breach of service and I want to complain with you. please advice me how to proceed further regarding this.

Its next to impossible to reach to the customer care executives, I have tried two three times and every times it takes 1-2 hours and its not possible to reach to these cheaters. I had the terrible experience of my life and i have just done the booking, even the complaint portals of makemytrip does not work. They are cheating people by calming false promises i want to file case against these fraudsters. I am really surprised and regret the decision o[censored]sing makemytrip.com for booking my holidays. i am trying to reach the bastured who has been asked to manage my trip Harpreet Singh from last two days but i am unable to reach on the number and the extension which you have provided. You rascals, please call on the number which you have provided to your customer and check if its really reachable, I have called n number of times but its always gets disconnected after a long wait of the son of a . THIS IS MY BOOK ID MakeMyTrip Booking ID - IN1505B1S188879. Please call me or I do not have any option but to share my experience on all the social media and going to the consumer court.

Hello Sir, I booked ticket from make my trip website on 6th February 2015. Booking ID NN[protected]. Travel date 4th Mar 2015 from mumbai to stuttgart & return on 31st May 2015. Ticket booked for my friend Amruta Gopal Gujar. Transcation i deed from my bank account. Unfortunately her visa get rejected by German embassy. So i cancelled this ticket by calling to makemytrip customer care on 2 Mar 2015. They agree for cancellation and for refund also. On the websit of makemytrip the refund process start on 15th March 2015 and Expected refund date was 22nd March 2015. But till now i didint get this refund. I asked makemytrip customer care several time since 3 months, but they say we are working on that kindly wait 3 days. i received this feedback atleast 15 times. but outcome is nothing. till now i did not receved refund. I dont undertstand why ? whats the problem ? I have no more trust on makemy trip now. Please help me to get my refund back. Thanks And Regards Swapnil arun Chaudhari

I have cancelled a booking at makemytrip with booking id IN1504B0S112959 due to their mistakes in booking. It was in free cancellation . At the time of booking on 17april I transferred Rs34500.00 in their account. On 25 April 2015, I got partial refund amount Rs 23298.00 in my credit card account. After that it has been a month, I am calling their number but no one has my answer . At last on 20 th May they gave me a RRN number[protected] and told that they have already executed the refund on 27th April. And I should contact credit card company. I did so. Credit card company says they can't trace anything like RRN. if anything is their for me it will be in my credit card statement. All this is because of make my trip.

Dear MMT Team, I cancelled my ticket from BKK to DEL on 20th May, 2015 since Spicejet has re-scheduled my connecting flight from Kolkata to Delhi. As per the Airlines policy I get full refund since flight rescheduled more than 90 minutes. Spicejet refunded full amount to Makemytrip account on 21st May, 2015 i.e. Rs. 40, 330 I contacted MMT and was told Airlines has not refunded full amount. Please see the screenshot full refund has been credited to MMT account. But in my account just Rs. 28, 520.90 has been credited. See the screenshot of my Bank Account below. MMT has not refunded the balance amount i.e. Rs. 11810 I have been sending emails to MMT but NO RESPONSE, tried calling them too but no luck ! Please check all the screenshots are attached here. Looking forward to hear positively from MMT. Satyendra Arora

Dear Sir, while booking of an air ticket at makemytrip i experienced for the first time it showed some server issues then when i booked ticket in the second try, but then it showed that the ticket of first has also been booked. Please help.

Sir i have booked hotel through your company for Dalhousie for two nights. I have asked for the best hotel. Your company suggest me hotel lalji ...which is the worst hotel i have ever saty.The of nonsense is room was having a transparent glass chajja above the door.

I booked my ticket by make my trip from jaipur to sharjha on 10th may 2015 but i did not get any booking confirmation against this booking that ticket price was 603 AED .That booking i did through the ADCB internet banking and after i got message that amount is deducted .Immediately i called to make my trip customer care they said we did not receive the amount it is stacked in gateway due to technical failure so you can book it again the payment will be refund so i booked the same ticket again next day but against this i got ticket but the booking which i did first time for the amount 603 still i did not get refund regarding this i called so many time to customer care and mailed to make my trip but i am not getting my refund for reference booking ID is[protected]. Mial ID : nksh.[protected]@gmail.com Mobile number :[protected]

BELOW DESCRIPTION MAY GIVE YOU SOME SHAME THAT HOW LONG YOUR COMPANY IS TAKING TO REVERT BACK: DATE OF BOOKING:3RD December 2014 DATE OF TRAVEL:10TH December 2014 DATE OF CANCELLATION DUE TO DELAY BY AIRLINE FOR MORE THAN 6 HOURS: 10TH December 2014 TODAY IS 28TH MAY 2015…ALREADY MORE THAN 6 MONTHS TO REVERT BACK ON THE UNNECESSARY CHARGES BY YOUR COMPANY. As mentioned below, today is 28th and I am expecting a response from your team about the breakup on which basis you have taken the complete amount under your account. Though using word EXPECTING WITH YOUR MOST UNRELIABLE COMPANY I HAVE EVER FOUND. I AM SURE YOU WILL BE ABLE TO COME-UP WITH ANOTHER EXCUSE OR DATE TO REVERT BACK WHICH I UNDERSTAND HOW YOUR COMPANY IS NOW SUCCESSFUL FOR THE SHORT TERM AFTER CHEATING THEIR CUSTOMERS. KINDLY PROVIDE THE PROPER BREAK-UP OF CHARGES OF INR6127/- OR REFUND THE COMPLETE AMOUNT.

Hi, I have completed by return travel on 6th May and had raised request to Make my trip for the full refund for the air india flight delayed on 30th April from Chennai to Kolkata Sector. Air India has sent a remark for full refund via email to make my trip but make my trip hasn't processed the refund yet. Everytime i call the cutomer helpline number and each time the representative gives a new date for refund to be processed. Even i took the initiative of dropping an email to Air India and question them why full refund amount was not processed, this should have been done by make my trip rather than me. initially i was given 14thMay, then 19th, then 21st, then 27th and then 5th June. No resolution ha sbeen provided yet just getting new dates. Can you please escalate this to make my trip to senior escalation channel and get the issue the attention it needs. Reference Id:[protected] Regards, Sanket

Sir My name is Sravanthi, working for Bank of Baroda, Secunderbad Branch. I booked flight tickets for my round trip from hyd to cochi and vice versa for August Month with amount of Rs 9296/-. As there will be a change in my program, I just want to check the refund amount if i cancel the tickets, so that i can decide whether i can cancel the program or not.. The same, when i gone through the page of cancellation and selected the option, i came to know that i will get the refund of only Rs 1596/-. There are two options available in the page as 1. Submit for cancellation and refund the amount 2. Uncancel the Cancel option. As I dont want to cancel the tickets, I selected Uncancel the cancel option, but request has been initiated for cancellation, and refund request raised for my tickets. I dont want this to be happen, because I loose almost Rs 8000/-. To confirm the same, when i called customer care of make my trip, those people are keep on putting on hold, and finally they given another toll free number for refund. The same when I called, the person is telling that, cancellation is already done, we are helpless. Even we fighted for our amount also with the customer care, but the people are not at all cooperating. When i inquired about the option o[censored]ncancel the cancel, customer care people stating that the option is available if you reschedule the tickets. Now I lost my amount. I want my amount to be back from makemytrip.com Please do the needful at the earliest. Booking ID: NF[protected] Date: 17/08/2015 from Hyd - Cochi and 21/08/15 from cochi - hyd Mobile:[protected]

Hi, My Name : Shailesh Bhatt Contact details :[protected] MMT booking ID : MakeMyTrip Booking ID IN1501B7S180025. Package details : Uttarakhand Delight - Nainital, Ranikhet and Corbett - From Delhi 3 Night Nainital | 2 Night Ranikhet | 2 Night Corbett I booked above package from Makemytrip.com ; for Rs.1.05 Lacs at time of booking i told travel agent regarding my choice but even though they give me wrong hotel at wrong place . for this package MMT(Make my trip) given me hotel in Pangot instead of Nainital even though i told 2 seniour citizen where travel with me they dont care about that and given me hilly type hotel as well as 15-20km away from nainital at time of booking i was told that this hotel is just 20-30 min away from nainital but actually its take 1.15hrs for one way mean nainital to pangot, when i ask to change my hotel they told me now its not possible so i changed my hotel my own and now when am asking for reimbursement of hotel they told this is not wrong selling, and there was no fault by their travel agent. Also i given my choice details on mail to their agent named Sahil. proof here with attached. but he convenience me to stay in this hotel by given wrong commitment and actually everything was different what he told me. Since 10th may am trying to fight with MMT but they are not given me single satisfactory reply so finally i knock your door. please help me out in this...

Hi, My Name : Shailesh Bhatt Contact details :[protected] MMT booking ID : MakeMyTrip Booking ID IN1501B7S180025. Package details : Uttarakhand Delight - Nainital, Ranikhet and Corbett - From Delhi 3 Night Nainital | 2 Night Ranikhet | 2 Night Corbett I booked above package from Makemytrip.com ; for Rs.1.05 Lacs at time of booking i told travel agent regarding my choice but even though they give me wrong hotel at wrong place . for this package MMT(Make my trip) given me hotel in Pangot instead of Nainital even though i told 2 seniour citizen where travel with me they dont care about that and given me hilly type hotel as well as 15-20km away from nainital at time of booking i was told that this hotel is just 20-30 min away from nainital but actually its take 1.15hrs for one way mean nainital to pangot, when i ask to change my hotel they told me now its not possible so i changed my hotel my own and now when am asking for reimbursement of hotel they told this is not wrong selling, and there was no fault by their travel agent. Also i given my choice details on mail to their agent named Sahil. proof here with attached. but he convenience me to stay in this hotel by given wrong commitment and actually everything was different what he told me. Since 10th may am trying to fight with MMT but they are not given me single satisfactory reply so finally i knock your door. please help me out in this...