MakeMyTrip India Complaints & Reviews

I am an old customer with 5020 payback points I made a booking for a return journey Mumbai-Goa-Mumbai.NF[protected] for 7th Aug and returning 13th aug. But when I got the ticket the return journey showed as 13th sept. When I asked for cancellation of the return journey due to the wrong date they took unusually long time. Hence I have booked directly through Jet airways for 2287/-. Today I got a call from MMTrip saying that the cancellation penalty is Rs.2250/- which is almost equal to the fare of return journey. The staff in your office is ill informed about the procedures and take long time to answer calls. I am sorry I feel disappointed and decided not to venture in to MMTrip for any future bookings.

Booking ID NN[protected] I booked flight from calicut to doha and cancelled. But i am not getting the refund amount.These guys told 3 working days but now its 15 days.i hav to book lot of flight tickets in future because i am a international hr.if the problems are like this how can i trust this website.

My name is Peter from chennai. I was trying to make a hotel booking using my wallet money which i got as cash back for using my hdfc bank card. It was clearly mentioned that the cash back can be used for domestic flight and hotels. I used the same while my booking yesterday and it got deducted. Balance i paid by my credit card. Still idid not get the confirmation of my booking. My booking id is IN1507B3S152608. If i login with this booking id still the amount is showing as pending.

I have booked Spicejet flight ticket from Mumbai to Vijayawada for May 21 through Makemytrip .But Spicejet told me that flight will be delayed for more than five hours. Spicejet provided me fight ticket from Mumbai to Hyderabad and told me that they will be refunding the amount of Hyderabad to Vijaywada. After Few days, I contacted Spicejet about my refund and they have told me that they have already processed and transferred the fund to agency through which i booked my ticket (Makemytrip). When I contacted makemytrip about the same. They have kept it in pending for long time without giving any relevant reply

Dear Sirs The seemingly deliberate action on your part so as to change the original scheduled Flight 9W-503 to 9W-6607 so as to miss my connecting Flight 9W-2613 was most unbecoming and unexpected from MakeMyTrip.Com. Was this done to accommodate some one else? I will have to think twice to use the Services of MakeMyTrip .Com in future. I have been advised to lodge a complaint with the Consumer Forum for 1) Deficiancy in Service, Physical Hardship and Mental Agony. Booking ID- NN[protected]. Airline Pin.NAUYIR and GRZUDK. Reservation No. 8QY8lE.

Re: reference id:[[protected]] make my trip scan credit card bills-booking id nf[protected].

Hi avantika,
I knew you would come up with some more excuses.
What do you mean by you need the cc statement in pdf file. Cant you find a more lamer excuse than this.
Please give me your directors phone and email ids i do not wish to talk to people like you who cannot take any decision and waste our time.
You people have no moral will to settle this if you have any shame left either send the refund or please donate it to the golden temple and send me the receipt.
I shall keep reminding you every day until you either you refund or you donate and there after tweet it around so that at least my circle is not at your mercy.
Disgusting and shameful.

Dear mr. Hanspal,

Greetings from makemytrip!

With reference to our earlier communication, we would like to inform you that as per the confirmation received from our finance department, the payment gateway (Mediator between your and our bank) requires the bank/cc statement to trace the transaction details.

Further, kindly share the bank statement form the date 08 nov 2014 to till date for further investigation. We request you to provide us a copy of bank or credit card statement in pdf or jpeg format.

The website advertises of Loyalty discounts against each booking. Which got debited on its own without any bookings. Since Marcy 2015 am escalating to the management of makemytrip.com for a revert, yet they have not been bothered to revert on the same in 5 months. The status still shows as open. Any suggestion what can be done to get them to penalise...

Never book anything from MakeMyTrip False Commitment, Harassment, Poor customer service, Ignorance and so on! My issue with booking id: NF[protected] Complaint Number: *[protected] *[protected] *[protected] *[protected] Hi, I had booked a ticket from Chennai to Bangalore through Makemytrip Mobile App for August 4th 2015 Spicejet 15:45 flight and when i received an email from Makemytrip with Itinerary it shows August 3rd 6:15 AM flight which i have never opted or selected. I tried to reach customer support, but the customer support is so worst that they put your call on hold and never resume, i almost called several times and had to wait almost 50min in each call and the same way they put on hold and never resume. Very bad experience from Makemytrip support also i feel that booking directly through airline website is always suggested because this is purely an issue with Makemytrip software and at the end of the day customer loses his money My mobile app shows original booking but when i visit website and check on manage booking i can see the faulty ticket I have attached here screenshot of my ticket booked from Mobile and the ticket that was received, you can see both have same booking id.

Makemytrip.com - the most horrible experience. Please donot ever book with them. We booked a four star hotel using makemytrip. And guess what ? The standards were like a minus star hotel. Shalimar Spice Garden in Thekkady. The road leading to it was non existent, and the cottages and rooms were located after a heavy trek. No where is it mentioned u need to walk to go up! The staff were ok, but the manager was the most horrible! Anyway this post Is about makemytrip and not the hotel so without goin into too much hotel details. I would just say makemytrip is running a money back guarantee scam. They claim To refund the Money If the hotel amenities are not as advertised. But that's not at all the case. Especially we Westerners need to be aware of it. We think they are the travel agents and hence can be trusted but despite multiple attempts to make calls and emails, no response from the agency to even return a call. They keep mailing everyday that we tried to contact you. What a load of ! India should have some sort of Consumer protection to fight against this. Not only have they refused for a refund but they don't answer to any complaints made either. Next time pls prefer booking.com Atleast they don't steal your money.

Greetings, With reference to above subject. I did lot of follow up with make my trip for my voucher reference No: 4QPT3L, Date:07th May 2015 of amount Rs.4326.00 to travel agent IATO NO: 95008126. Inspite of many mails i wont getr the vavher amount. Request to do the needful at the earliest. Rakesh singh [protected]

On 15th June 2015 from Srinagar Planes were cancelled due to problem on run way and (our booked plane was Go Air, Booking person was Vibha Gupta), although amount already given by Go Air long back, My amount was not settled by You till today i.e.[protected] Despite many reminders to Vibha Gupta the matter is not settled till today, look into the matter and do needful as soon as possbible

Sir / Madam, I the undersigned submit following few lines for your kind assistance. I had booked 6 flight tickets of Air Arabia Airlines through Makemytrip.com website from Jeddah, Saudi Arabia to New Delhi, India on 13 July 2015. The amount of Rs.84630/- has been deducted from my bank account in the name of payment of tickets. I had got the confirmation email from Makemytrip that the reservation has been confirmed and the e-tickets will be emailed within 4 hours. But now its more than 24 hours and I haven't got the e-tickets. Booking ID / Confirmation ID - NN[protected] Hence, I would be grateful if you could intervene in to the matter to provide the e-tickets or else pay back the amount with the interest. Thanking you. With Regards, Mohammed Khaja Aijaz Ali. Contact no. [protected].

Hi, I have booked a hotel in Darjeeling on 20th June 2015 but after 5 minutes of booking I canceled my booking however makemytrip.com charged one day cancelation charges of rs.1667. I have sent them few complaint mails which they did not replied back to me. They did not even listened or cared what I had to say, see I am a student and I do not earn so every penny is precious to me. So please help me with this issue.

Hi, I have booked a hotel on make my trip on 20 th June 2015 however, I have canceled the hotel booking on the very same day within 5 minutes after booking the hotel. But makemytrip.com charged me the cancelation charge of one day which is RS.1667, I have sent them few complaint mails however they did not even considered my mail or replied me back. See I am a student and I do not earn so every penny is very precious for me. First it is the cancellation system it is really bad and second the bad after sales customer service. Please I need your help.

we have planned russia tour with you vide id no.[protected] .we are supposed to travel by tomorrow i.e on[protected] till date we have not received flight tickets and our passport .so let us know the status of our tour as soon as possible .the concerned who assigned us is pratima agarwal her cell no.[protected]. regards.mr.m.b.gopala krishna [protected].

I booked a ticket from Dehradun to Delhi Travel Date 15th July 5:20 am Booking ID number: NU[protected] The departure time was changed to 9:20am and when I asked to cancel the ticket and rebook another one, I was told 20% cancellation would apply. I asked for a supervisor and I was told there are no supervisors at Make my trip. Really?? I was asked to contact the operator directly and ask for Refund. Wow!! Big companies and poor customer service, rude employees, fraudulent practices and our law system is weak enough to support these money making sharks. Resolution?? How to ensure general public doesn't get played at the hands of these organizations which continue to take advantage of the system and ignore what they are supposed to provide in the name of service

I made a flight booking from New Delhi to Bangalore on 14th July 2015 around 9:15 am using the make my trip app on android. . The amount was deducted during the transaction. But after that the application showed no booking details.Just the payment page was visible .Screenshot is in the attachments. Please see to this because such events lead to loss in trust in such app, companies. Refund the amount as soon as possible

i have booked train tickets through makemytrip.com on 4-5-15, for journey date 29-5-15, but cancelled the tickets on 26-5-15.bookind id NR[protected] its almost 45 days from date of cancellation but i didnt get the refund amount inspite of repeatedly filing complaint with their customer care and calling them.every time they say within 72hrs your problem will be resolved.but not yet resolved. i have uploaded my bank statement to [protected]@makemytrip.com about 4 times also as a proof that didnt get the refund passenger name paidi ramakrishna reddy booking id NR[protected] date of cancellation 26-5-15

Worst Airline Booking Company . These dumb people do not know how to refund the cancellation amount . Cancelled My tickets for 3rd may 2015 and till date 13th july 2015 i have not received my amount regardless of the 1000 followups being done where always the response got that ' Sir Please wait for 7 more working Days ' . Request to Block their Services in INDIA as soon as possible .

Dear sir, many people have lost money as the makeymytrip trave agency is a fraud and sucks the money from the peopleedbit or credt cards and no airtickets and they themself cancel the tripos nd no refunds as well a groups of frauds, does not have a regular well established offices simply a laptop office ready to fly and mobile offices, cheats the people, mr kunal mr vaibhav pandey etc all g roups of frauds why the civil aviaiton ministry not taking acitons, first ban this dirty cheating travel agency the makemytrip, , first take care of these frauds, the police have to take them under custodoy they are operating from the haryana state, india, even the us president is contacted to stop this makmytrip dirty fruds at ny and one at california dirty laptop offices, they are not having any well established offices sucking money from debti cards people beware of this