MakeMyTrip India Complaints & Reviews

Sir, I have booked a honeymoon package to manali from rest of India through makemytrip.com. and pay them Rs69478 for it. Before the trip stated there is a strike in manali. however the taxis registered out of Himachal Pradesh are going to rothang pass.The makemytrip people arranged the trip with a bus instead of a tempo traveller to the place knowing very well that the bus cant go to that place. when I asked them they told it will be arranged there if needed. we stayed there in manali on 27th and 28th for two days at manali. they haven't arranged any alternative at manali and we were brought back from there without showing rothang pass. when contacted them after a series of arguments they say they will give only Rs2000 as compensation for not showing it. I even told them that I will pay them Rs5000 from my side and asked them to complete the trip by showing rothag pass. they said it cant be done and concluded the tour. during all this time I suffered a lot. instead of having a pleasant trip I experienced a lot of turmoil. they left us some 5km away from the hotel we stayed and asked us to walk all the way.even the Rs2000 they offered when I asked when they can give they are saying we have to think and tell. we will inform you later. I am not at all convinced for that amount as it wont be enough for me to visit Rothang pass from Hyderabad now.So I feel this is breach of service and I want to complain with you. please advice me how to proceed further regarding this. My booking Id is In1504B0S021717 EmailId is [protected]@gmail.com Its More than a month inspite of contacting you many times (more than 20 times) no response from your side. Do you feel this as professional way of dealing things. Do you feel this as the ethics you follow in doing business? I wonder!

On 18th April 2015 I tried to make flight booking through makemytrip application from mobile. While booking the booking got failed but amount got deducted.as I immediately contacted makemytrip customer service department they told me to wait for 15 working days for the refund of cancelled booking. From then onwards I've called them more than 30 times. I'm having almost all recordings of our conversation. Every time they ask time period of 7 days. This is happening from past 2½ months. As I'm an IAS aspirant I know the value of time. But they are just wasting my time unnecessarily and putting pressure on mind.I've got reference number and even i enquired with bank. Amount has not credited.I've sent my bank statement also. I didn't got any proper reply. Details of booking: Booking id:NF[protected] Booking date:[protected] Journey planned for From bengaluru to new delhi Amount deducted:5848 INR Please consider this case

I had made an International holiday booking for Hong Kong.through Make my trip. The trip was for 3 Nights Cruise and 2 Night Hotel Stay. After receiving my advance amount Make my trip changed the itinerary to 2 Night cruise and 3 night hotel stay. Since the rate in hotel compared to cruise is cheaper I asked for a refund . Make my trip agreed to give Rs 10000 as refund out of which Rs 5000 will adjusted in my trip amount and balance as Make my trip voucher. The first 5000 I got it, but the vouchers has still not come and it is almost 50 days since the trip was over. No response for my mails

Refer to the subject, I booked my tickets on 30th April'15 for Rs 14000. Due to some flight problems i got it cancelled on 6th June @ the time of cancellation I got confirmation that 5849 will be refunded. However received only 1900. Now i am chasing these people like anything for my refund i have sent mail to anita.[protected]@makemytrip.com. Neither i got a call from their end nor any mail on that reference. This company & there people just make fool o[censored]s & block our money. Madam Anita always stays busy she never bother to receive my calls nor responses her mails also. I just want authorities to get these types of websites & service to be banned for teaching them a lesson that this kind of torture to customers are not acceptable at all.

I have booked hotel for 27th July 2015 in Austria trend hotel which was showing at the time of booking that it's 100% free cancellation policy till 24th July which still can be seen on hotels site, I am sorry to add that on 29th June 2015 I have contacted six make my trip customer care people but all had just tried to manipulate my problem all are just lier and tried to cheat me now I am alerting make my trip that the hotel did not sent me any hotel voucher of booking, and their site was showing the cancellation 100% free but your voucher sent to me shows it's not refundable thirdly their phone number mentioned is not existing at all that's why I am alerting you to enquire about the existence of that hotel, I am warning you people that if I faced any problem I will sue you people. Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More

Dear Sir, I booked a domestic holiday trip (shimla manali chandigarh) with makemytrip @ 64000 INR with Innova 8 seater (sofa seat). I paid 12000 INR extra for Innova 8 seater (sofa seat), but Makemy trip not provided cab after finalization. I tried to call to Mr Amit Bhardwaj and Mr. Kundan who finalized this deal with me but both are so irresponsible that not picked my call, I tried many times to talk with both person. I can't understand how Makemytrip bear these type of irresponsible person in his company. My 3 hours were wasted in delhi and after my request, Traveller provided maruti dezire to complete this tour. This tour was worst tour for me. I requested from day one that I need only 8 seater (sofa seat) innova and after receiving confirmation from makemytrip I finalized this deal. I also paid 4000 INR extra to visit rohtang snow point, as per my package itinerary it was inclusive in my package but cab driver denied to go there. please provide my money back from makemytrip. MMT Booking ID: - IN1506B2S046765 Trip start date - 21st June15 Trip end date - 27th June15 BR, Anil Goyal [protected] s.[protected]@gmail.com

I booked a domestic holiday with makemytrip @ 64000 inr, i paid 12000 inr extra (Actual cost was 52000 inr with sedan car - tata indigo / maruti dezire etc. . .) for innova 8 seater (Sofa seat) , but makemy trip not provided cab after finalization. I tried to call to mr amit bhardwaj and mr. Kundan who finalized this deal with me but both are so irresponsible that not picked my call, i tried many times to talk with both person.
I can't understand how makemytrip bear these type of irresponsible person in his company. My 3 hours were wasted in delhi and after my request, traveller (Akon tour and travels pvt ltd) provided maruti dezire to complete this tour.
This tour was worst tour for me. I requested to mr. Amit bhardwaj from day one that i need only 8 seater (Sofa seat) innova and after receiving confirmation i finalized this deal.
I need my money back asap.

Mmt booking id : - in1506b2s046765

Br,
Anil goyal
([protected])
S. [protected]@gmail.com


Makemytrip booking id

In1506b2s046765
Name of the lead passenger

Anil goyal
Name of the package

Himachal hues
City of departure

New delhi
Total number of pax

4
No of adults

2
No of child with bed / mattress (Less than 11 years)

1
No of child without bed / mattress (Less than 11 years)

1
No. Of infant (Less than 2 years)

0
Package duration

6 nights 7 days
No of rooms

Single

Dbl

Triple
0

1

0
Date of travel

21 june 2015


Hotel details: -
City

Hotel name

Hotel category

Room category

Check in

Check out
Shimla

Hotel le royale

3

Super deluxe

21 june 2015

23 june 2015
Manali

Sun park resort

3

Luxury suite

23 june 2015

26 june 2015
Chandigarh

Hotel shagun

3

Super deluxe

26 june 2015

27 june 2015
Flight details: -
Dep city

Destination city

Airlines name

Dep time

Arrival time
Na

Na

Na

Na

Na
Na

Na

Na

Na

Na
Cab details: -
Vehicle type

Cab type (Ac / non ac)

(Please note ac will not work in hills)
Innova

Ac
Pricing details: -
Total package price (For family)

Inr

64000
Advance payment for booking confirmation

Inr

15000
Balance payment

Inr

49000
Package inclusion: -

2 night stay at hotel in shimla
3 night stay at hotel in manali
1 night stay at hotel in chandigarh
Buffet breakfast & dinner as per itinerary
One child with bed
Transfers & sightseeing by an air - conditioned innova (On hills the ac shall be switched off)
All applicable hotel & transport taxes
Room heater charges will be on direct payment basis as per hotelier policy.


Package itinerary: -
Day 1 : delhi aiport to shimla by: surface (350 km / 9 - 10 hrs)
Morning, drive to shimla or simla, the capital of the state of himachal pradesh. A very popular holiday - retreat, it is well - known for its victorian architecture, which is reflected in certain areas of the mall and the ridge. It is also a famous holiday spot for honeymoon. Enroute visit pinjore gardens. Upon arrival at shimla, check in at the hotel.
Note: for guest taking himachal hues sharing vehicle
All guests taking the tour ex delhi are requested to report at hotel saptagiri (Main building) , mahipalpur extension, new delhi (Subject to change, exact venue shall be mentioned in the voucher) latest by 0700 hours. In case of any delay, guest will have to make their own transport arrangements to shimla at an extra cost. Breakfast can be availed at the hotel on direct payment basis.
Day 2: shimla
After breakfast at the hotel, proceed for a half day excursion to kufri (2500mts) . Visit indira bungalow & the himalayan zoo. You can also take a hike or a take a pony up to mashu peak.
Afternoon: guests will be dropped at the shimla mall road to explore by themselves. Attractions of the mall road include shimla church, scandal point, gaiety theatre, town hall & shopping.
Evening, the guests shall be transferred to their respective hotels for overnight stay. Dinner shall be at the hotel.
Note: pony ride at kufri are on direct payment basis
Day 3: shimla - manali (272 kms / 9 - 10 hrs)
After breakfast at hotel, depart for manali. Drive past beas - sutlej link project, pandoh dam & kullu valley. Lunch shall be en - route on direct payment basis.
Check in to your hotel on arrival for an overnight stay.
Day 4: manali
After breakfast, we will take you to adventure camp. Enjoy adventure activities like river crossing, rappelling, archery, rifle shooting and burma bridge at the camp.
Proceed for a half day sightseeing of manali. Visit vashishtha kund & hidimba temple.
Stay overnight at the hotel in manali.
Day 5: manali
Early morning, take a half day excursion to rohtang snow point. (Closed on tuesday) . On return, visit solang valley. You can opt for adventure sports like para gliding, zorbing, and skiing (Subject to snow) on direct payment basis. Return to manali. Stay overnight at the hotel in manali.
Day 6: manali - chandigarh (250 kms / 9 - 10 hrs)
After breakfast at hotel, drive to chandigarh. Visit rock garden upon arrival, check in to the hotel.
Dinner and overnight stay at the hotel.
Day 7: chandigarh – delhi (235 kms / 5 hrs)
After breakfast, transfer to gurgaon bus stand for onward destination.

i made a booking for the flight from Imphal to delhi for 15th july 20 minutes ago through debit card for which the booking was unsuccessful while the amount got deducted from my account. Please look into the problem as soon as possible and please do let me know when the amount will be refunded.

Reference ID[protected] I had booked hotel through Makemytrip.com in Nahan. They have confirmed booking with 100% advance. Makemytrip has given me wrong information as this hotel which was shown to present in Nahan is 17 km before Nahan. This has spoiled my entire vacations and we have to come back after two days. I can provide the confirmation and booking voucher given by makemytrip. I am asking Makemy trip to reimburse the entire booking amount as I feel cheated.

I have booked Jet airways ticket to Bangalore-Chennai via Makemytrip.com, on travel date flight scheduled got delayed by 4 hours, hence I had cancelled the boarding pass and took a other flight, during cancellation Jet airways assured me that they going to refund 100% ticket prices and refund should be initiated through makemytrip since they were the travel agent booked the ticket. I have requested the cancellation online through makemytrip, they never took any action until repeated follow-up, after long silence they partially refunded amount saying that was only amount refunded by airline, when I contacted jet airways again they direct it go through makemytrip and makemytrip is neither ready to provide me details of refund and nor ready initiate for full refund. Please very careful with using the services of makemytrip they just sucks your money, they were one of biggest fraudster along with jet airways. Booking Id : NF[protected] Email id : [protected]@yahoo.co.in

Though communicated several times to ms Akriti Arora-makemytrip agent online for refund of 800$ since 2 months, she is not giving the refund for the hot air balloon ride in capadoccia in turkey in april 2015 which was cancelled.. The persons who gave the cash directly to the international agents were refunded but we had given to makemy trip online site in ch form -which is still not refunded.. though commuications done through emails from april 2015- Booking ID: IN1501B7S247165

TRip id NR[protected] rs not yet refunded from ur end iam fed up with ur service some peoples say we initiated the refund on 15 th june but not yet refund to my account they given reference[protected] but from irctc the amount was refunded to makemytrip wallet on 13th may 12 am settlement id [protected] but not yet received my amount really i had worst experience on ur concern how many times i wanna escalated This issue i spoken with poonam, deepthi some more agent why when call landed they didn't seeing previous description history simply saying 14 working days

I made an unsuccessful booking with booking ID:NF[protected] on 24th May 2015 and the amount 9990/- was deducted from my SBI account. I complaint regarding refund and the refund was processed and approved with refund reference number:[protected]. I have tried the costumer care for MakemyTrip several times(6-7) and they keep on saying that they have processed the request and I need to wait for so and so days. First time they said it will take 3 days, next time 7 days, then they closed the request stating it as resolved and said that I need to wait for 20 days and if the amount is not credited, then I need to open a new service request. I checked with bank and opened a new complaint on 23 June 2015, now they are saying again that they have processed it and they will check with bank and I need to wait till 1st July 2015 to get update on same.

Travelled to Australia on a package offered by make my trip between 25th April and 9th May and in one of the hotels travelodge went worth Sydney amount of Rs.11, 163.46 on 9th may and Rs.3013.51 on 10th may respectively deducted from our credit card account for reasons unknown. Since we had departed on 9th early morning to India we came to know about this once we came home. On 11th the matter was reported to make my trip local kammanahalli office in Bangalore and were assured of immediate action for reversal. Later as there was no response from the branch complaint was registered with MMT customer care and we were asked to provide booking ID. Incidentally no booking ID was given to us and could not find the same mentioned in any of the vouchers given to us. Instead we had sent copy of all available travel documents for their follow up to resolve our issue. MMT stopped answering to our queries and we are in a fix with out their assistance to get the above amount back. Instead of getting our details directly from the branch who had organised our programme and resolving our issue, the organisation is keeping mum. As a tour operator it is their responsibility to take up the issue with the hotel management and do justice to the customer. It is rather strange to note that with all the documents and vouchers we submitted MMT is still unable to dig out information from their system even after 40 days. Request you sir help us to get our hard earned money back or some response from the organisation with out ignoring our genuine claim. My earlier mail in this regard has not been posted due to some reasons? Would be grateful if this mail reaches the concerned for necessary action so as to enable us to get our money back. Regards. R.Narasimhan email:[protected]@rediffmail.com, cell:[protected]

i booked a train ticket (booking id: NR[protected] from trivandrum to managalore on maveli express.. i book it via make mytrip ..online..amount has been withdrawn..but unfortunately PNR has failed for MMt booking .. refund amount of 988.69 rupees not credited... i doesnt reflect on my account .. 15days passes away .no response.please take action as fast as possible Raju

Availed MMT package trip to Australia from 25th April to 9th May. Our credit card copy was taken by hotel for deduction of 1 Aus $ as refundable deposit which had been similar practice in other hotels in australia and we never had any problems.On our return we found that an amount of Rs. 11, 163.45 on 9th May (early morning we departed to India) and Rs.3, 013.51 on 10th May were deducted from our credit card with out any intimation or authorisation by the hotel. The next day itself raised this issue with Kammanahalli branch in bangalore who organised our tour. We were assured that that matter would be resolved immediately and no action whatsoever was taken by the branch and they stopped responding to our calls. The issue was later taken up with customer care by submitting all the relevant documents including credit card statement and the first complaint was initiated on 30th May. From that day onwards the customer care has been repeatedly asking us to provide booking ID and the same was not mentioned anywhere even in payment voucher given to us. Mail was sent to them in this regard to get all the requisite details from branch where all the transactions and correspondence originated. With out questioning the branch they kept sending mail about their inability to act with out ID. How does a customer can produce a booking number with out getting one in the first place and no sign of it on any of the documents which I had already forwarded to them. I suspect strongly some thing is seriously wrong as now I am unable to escalate my complaint beyond level 2 (probably blocked with out updating) on their site but the actual fact is I had escalated to level 3 already for which I have all the proof. Probably this is an attempt to prevent me from reaching last management level.So many mails have been sent till date and the last one even warning them of dire consequences being attached herewith. And incidentally till date they have not acknowledged/replied to my above mail. They almost stopped short of saying that all the documents I had sent until now have got no sanctity for MMT in other words all fake and there was never any transaction with them. Till date they neither replied to my queries nor responded to my issues except gaining time and fooling around with us instead of resolving our genuine concern. I am ready to forward all my communications with them from day one if required so that all will know what kind of organisation they are dealing with. My first complaint to the branch was on 11th May over telephone and its almost more than 40 days with out any action. If the tour operator had contacted first their branch for all the details and then the concerned hotel the issue would have been sorted out by now instead of wasting time and worst thing is they are tight lipped with out any feed back . I would be grateful if this issue of mine is taken up with MMT to enable me to get back my payment at the earliest. Thanks MMT Complaint No:[protected] Customer name R.Narasimhan

This is to advice you if you do not have correct information of the travel agents don't make any bookings because nothing is going from your side but who trust you and make bookings thru you will suffer. In my case you sent travelling details, which the travel agent buses does not move on that route. After that you provided another booking which is nearly 35 KM from my place. previous booking just 17 km from place, so you understand or not regarding my problem. Previous SMS for my booking was dept. time 9:30 pm and arrival time was approx between 4:30PM to 5:00PM which was suitable but in second booking given by you was so far from place and dept. time was 11:15 PM and it was depart 12:15PM from kaushambi and in the mid of the night driver around 3:30 or 4:00AM leave the bus on the road and don't know where he was and came back after one and a half hour. BUs reached Haridwar around 8:15 AM which means it was taken 8 Hours from kaushambi to Haridwar. So, this my advice you if you have correct information of travel agent then make booking otherwise please stopped your operations. Even I never suggest my ENEMY to make bookings via MAKE MY TRIP. I am planning to go Consumer Court to file complaint against you people. Because of this I suffered too much not even the TIME loss as well money loss. I had booking from 7:00AM from haridwar to Neelkanth which had cancelled and where already I paid Rs1800/ that was waist and my planning was same day to come back Delhi but due to this I had been stayed that day and pay for hotel also. So, this my WORST EXPERIENCE to make booking thru MAKE MY TRIP. I HUMBLE request to my nearest dearest and people whom I don't know do not go via MAKE MY TRIP

How was my bus journey? Then listen to the odyssey I faced just now while coming from New Delhi Anand Vihar Bus Terminus in the night of 21st. June, 15 for Mussourie. 14/06 [protected] MAKEMYTRIP (INDIA) P L Gurgaon Rs. 799.00 – For that horrible bus journey from Anand Vihar, New Delhi to Mussourie/Dhanaulti, Garwal, from the night of 21-06-15 to the morning of 22-06-15. I boarded the bus last night from New Delhi to reach at Mussouie/Dhanaulti in the morning and, it was not the bus you promised for. However, after reaching Haridwar, the bus driver and the attendant told us that we would have to board another bus. After long delay, they took us to Dehradoon and left me (and all other few passengers) there at Dehradoon and bolted and vanished. Now I am on my own and taking a shared car to take me to Mussourie and from there to Dhanaulti by hired taxi @ Rs.1650/-. Meaning, my whole day is LOST! Above booking was made using my father's Citibank card. It seems that the made for booking bus through your site has failed (Rs.799/-). Kindly look into this and arrange to take action against this rogue transport company-some Singh Travel or so. My e-mail address: [protected]@ymail.com Mobile: [protected] My father's mobile: [protected] Regards Sakya Sankar Guha (Kolkata)

I had made a return booking from Chandigarh to Bangalore, using my meagre saving from my monthly stipend to spend winter vacation at Bangalore with the following journey dates: Chandigarh to Bangalore: 18.12.2014 (JET AIRWAYS): Rs. 1440.00 Bangalore to Chandigarh: 23.12.2014 (JET AIRWAYS): Rs. 1440.00 PNR PCETNF Booking ID NF[protected] However the total amount paid was Rs. 2749.00 as I had used a discount promo code. As you would be aware Chandigarh usually faces inclement weather conditions in December. Due to bad weather conditions prevailing in Chandigarh on the journey date my flight was cancelled. I shifted my journey date to repeatedly getting cancelled and I had to shift my journey date to the subsequent day but bad weather conditions led to cancellation of flight again. Further postponement of journey date repeatedly resulted in cancellation of flight. In view of imminent reopening date of my College after winter break, I finally opted for refund and I was told by the Airline staff that I was entitled for full refund as the flight was cancelled at the behest of Jet Airways. The Jet Airways ground staff helped me in cancelling my ticket and informed that the travel portal where I had booked my ticket would refund my money. Accordingly, I spoke to the customer care executive of MakeMyTrip on more than 2-3 occasions in the last week of December 2014 and during the course of January 2015 and each time I was advised that as the flight was cancelled at the behest of the Airline the entire fare would be be refunded and that I should expect the refund in 10-15 days. You would appreciate that it takes an inordinately long time to get in touch with the executive of help desk. The last time I had made contact with MakeMyTrip was on 05.02.2015 wherein I was promised that I will get a reply from their side within a week regarding why my refund is still in the pipeline. I was given a auto generated reply saying my problem would be solved within a week. (Reference ID[protected] 3. Please be advised that if the full refund is not made to me within the next 10 days, I will escalate the matter with the DGCA, Ministry of Civil Aviation, PMO and the Consumer Court. (in the order). Vatsal Sinha

Surprise to know, that even after raising a complaint request and multiple discussions with multiple executives, the issue/concerns was never resolved. Above all, Mumba Airport drop from Pune was never managed despite regular mails and calls. On the very last day i called atleat 3-4 times and at the last cut-off time (18:35) of my travel to airport, I was told to manage the transport/cab on my own. This was very bad, frustrating and disappointing experience I and may family had to face. My family was completely shattered and feared as it was an international trip and how makemytrip left us nowhere kind of situtations. I had written multiple mails and calls to your executives. Some of the names and details are as belows a.) Vinay Singh - Travel Expert who helped in booking the holidays Emails (30+), International Calls (3) b.) Amandeep Singh2 - Call Center Executive Emails (4), Calls (2) c.) Sunil Kumar - Handling Service Request Emails (2) d.) Mandeep Singh (3347) - Call Center Executive Calls (3) Numer of times Customer has tried:8