MakeMyTrip India Complaints & Reviews

I made two bookings via makemytrip.com one in dalhousie and other in maclodganj. The dalhousie booking was fantastic no probs at all i stayed there without any prob as i moved to maclodganj the hotel named Hotel Home Stay. This is not a hotel it is a house of 5 rooms which they rented to visitors, it wasn't safe to stay there i called to makemytrip executive that hotel is not safe to stay here. now i after long conversation makemytrip is not refunding my amount please take necessary steps against them. If need any kind of document i can provide

I had booked the ticket on 26th october 2014 for 29th December 2014 from Amritsar to Delhi but the flight was rescheduled to 28th December 2014.New time was not suitable to us and we asked for reschedule and our flight was again rescheduled to 29th December 14:45 pm.On 29th December our flight was cancelled due to bad weather and we requested for refund and we were given refund document by airline and asked to contact makemytrip for refund. Its been six months now that i am following up with makemytrip. I have provided all the required documents asked by Makemytrip to prove that its not fraud case but till now i didnt get my refund.Every time they say they are checking but all in vain.I have never seen such a unprofessional behavior towards customers.I have lost my trust in makemytrip.I didnt ask for more.I just asked what is my right which is to get the money back for cancelled flight.What is so complicated in this case?i dont understand. I request you to please help me in getting my refund back.I have attached document given by Air India at the time of cancellation.I have all the emails and tickets saved which i used to contact makemytrip for refund.I can provide all the documents when asked.

I have booked the Ticket on 19.05.2015 through my credit card. After this i would like to cancell the ticket booking from 25.05.215 But you have not accept to take my request for my ticket cancellation. I got shocked to hear this. After this your customer care officer told me if you cancelled the ticket also you will not get any refund. This is very irritating answer. This is my first experience with your website.

Dear make my trip. i still have not got my refund How unfair is this to a cuStomer like me. i got my tickets booked.. i was there with all my family members on time and then air india cancelled the flights to pant nagar uttrakhund. Why are you acting like cheapskates and not refunding my money!!! This is the heights o[censored]nprofessionalism. A big reputed company like you. How good is your database.Please tell me...Or rather how bad is it, that u can not go back and check the records of 30th jan 2015.. the day the delhi -pantnagar air india flight got cancelled. How difficult is it? Iam sitting in Ghana and I am BLOODY fed up of following up for these 20 to 25000 rs THAT YOU AS A COMPANY OWE ME. Stop cheating your customers and pay back my money... IT IS MINE NOT YOURS. FYI ids are here - NF[protected] -NF[protected] PLEASE DO NOT COME UP WITH STUPID LAME EXCUSES FROM YOUR END.. ANUJA BANNERJEE GHANA

I had booked a flight ticket from Bangalore to Vishakhapatnam in Spicejet flight through MAKEMYTRIP.(Booking ID: NF[protected].). My journey date was 25 th Dec 2014. On 18th Dec, 2014 I got a SMS saying the flight has been cancelled, hence I applied for refund. I applied for refund on 23rd Dec 2014. After running behind Makemytrip till Feb 14, 2015 for refund, I didnt get any positive response. Then I wrote a mail to Spice jet to give me back my money directly without giving it it Makemytrip. But my bad luck, they had already given the money to Make my trip(I have attached proofs also, the mail communication with spice jet and makemytrip). On feb 18th, 2015, Spice jet told me that they have given money to makemytrip. Till today, I am running behind Makemytrip for my money, but they are such shameless people, they are denying me to give me my money back

I have cancelled the ticket on May 02nd through make my trip, com customer care, After they cancelled I have seen the status 8500rs refund in makMyTrip web portal, Later I couldnt see the status. I have called customer care person, they informed me like you ll get the amt in next 24 hours but I didnt get the amount, After one week again I called, They told next 48 hours you ll get the amount but I didnt get my refund again I called now they told me you were boarded to the flight... I don know whats happening, these people are cheating with us, , , Guys in future please dont book the ticket in Make my trip and spread this news to your friends circle.. my booking ID : NN[protected]... very very worst service... I need my money right now...

Hi, I had booked a ticket with Make My Trip (Booking ID NF[protected] and later cancelled this ticket on 25th April, 2015. Since the Airline had rescheduled the flight from evening 7.00 pm to 1.00 PM afternoon and they had no alternate, I had to cancel this ticket and I was eligible for full refund which I had got confirmation from Air Asia. Air Asia with ref no CAS[protected]GSTHC4 refunded full money on 6th May to make my trip but this Fraud Make My trip, till today they have not cleared the dues and they have broken their redfund agreement. I would like to file a legal case against this company to sue them for breaking their agreement and on top of that their customer care support, whom I had called 10 times but no resolution till today. Please help to do this. Refund amount of INR 6127 for MakeMyTrip Booking ID NF[protected] has been submitted to the bank for processing and waiting for their acknowledgement. Refund would be processed in 1 working day if cancellation was done online else may take up to 2 working days if done via our call center. Thanks Ajay Kumar Atwal

Hi, I had booked a ticket with Make My Trip (Booking ID NF[protected] and later cancelled this ticket on 29th April, 2015. At the time of booking the Paid amount for 2 persons was Rs 7384.00 and after deducting 3000.00 the refund amount should be Rs 4384.00. But I got only 598 and when I reported this to Make My trip they said we will refund but till today 25-May-2015, I am struggling. And When I am calling their call centre, they come up with excuse that their system is not working. I want to file a legal case against these people, Please help. * Refund amount of INR 598 for MakeMyTrip Booking ID NF[protected] has been processed. Amount will reflect in the below mentioned accounts in up to 3 working days in case your issuer bank is private or SBI, else may take up to 12 working days in case of other nationalized banks or until your next billing cycle. MakeMyTrip unfortunately has no influence on these timescales post refund is processed. However, in case the refund does not reflect in your account by 25 May 2015, please click here to submit your complaint . We will be pleased to follow up with the concerned bank to assist Thanks Ajay Kumar Atwal

HI Team, Please look into the below matter for flight ticket booking from makemytrip. Booking id is : NF[protected] On the same time I have booked 2 tickets for BLR to JAI(6195/- per person id: NF[protected], NF[protected] booking time is 04.42 PM) but on the payment time one of got canceled from makemytrip with error shown Price got changed. And again I have rebooked with 7314/- rupee(NF[protected]. But for the same flight after 2 hour(05.58 PM) also in Aircosta website price shown is 6, 195 rupee. Screen shot is attached for the same. Request you to please look into the matter and provide the various amount for the same else I will take legal action or will go in consumer court. For the same dropped mails also but no response from makemytrip Thanks, Vishnu patidar [protected]

We had booked a trip for 12 ladies using Make my trip The payment was made for stay and airport transfers in the first and the last city we visited. Apparently in the final city we were given airport transfer only for 6 and there was no transfer for the remaining 6 passengers. It was extremely inconvenient for us and we had to book 2 cabs for the passengers who were not offered transfer. The voucher mentioned that the pickup point was from the hotel while this was not actually the case. It was a 15 mins walk from the hotel to a pint where a cab picked us to the airport. We had to rent another cab to reach the pickup point as it is practically impossible and not safe for 6 ladies to walk with all our luggage for 15 mins in an unknown place at 4:15 AM. It was not a pleasent expeirence with this reputed organization and insipite of sending them a mail with complaint metioned no one reverted after 4 working days. Looks like the do not care for the clients once the payments are made.

I have booked a ticket in spice jet and later i have cancelled it . i have met the spicejet person and he have given me the information as they have refunded the amount . it was pending with you .. i don know why you were still keeping with you with out refunding to me. it was almost 20days . i need the amount right now .

I have already lodge complain with Complain Reference Number[protected], They promised me to revert within 72 hours but I have not received any call or mail, it is almost 15 days now and now when I am trying to write management or to excelate this issue than there website showing error, Kindly look into this. Jigar Bhatt [protected]

Hi, I booked my ticket from sirsa to delhi via kisan express for 4th may 2015 at makemytrip.com. However my ticket was fully waitlisted on the travelling date (WL2). As it was an online ticket and fully waitlisted, it stood cancelled and i wasnt able to travel by that train. I got a message from irctc that my refund for the same will be through the merchant site from which i booked my ticket. But i havent recieved my refund yet. Kindly contact me on [protected] or [protected]@gmail.com Akanksha bansal

Hi I booked the ticket for myself for 7353/-rs . I have cancelled the ticket 2 days back and as per directions they said only 2000 /rs will be refunded. I have submitted a complaint on MakeMyTrip also but nobody care to bother and resolve it. You should close this company if you are behaving like a government company who take months to resolve it. Resolve it. I am fed up of calling you again and again. Booking Id - NF[protected] E Ticket number - LFINKR Name - Shaiwal Sharma Regards Shaiwal Sharma [protected]

Hi, My complain is for my booking id: NF[protected] The site makemytrip.com has this functionality of duping the consumers by charging extra 200 rs in form of Travel Insurance. Within the booking process of 4 separate windows there is a line embedded for travel insurance which auto adds( by DEFAULT SELECTED) travel insurance amount of 200 rs to the total amount. A user has to be careful(i.e. read all the lines in all 4 pages) and...

as i have booked a air ticket from port blair to patna but due to system glitch amount rs 38626.00 was deducted from my account and ticket was not confirmed my Booking ID:-"NF[protected]" as after some duration i again try to book the ticket for same distance and ticket was confirmed and amount was paid for the same. I called customer care many times to refund the money back but no else taking care of it . I booked my ticket on 7th may and raised the complaint for refunding money as they have took the complaint even they also confirmed that they will refund the money within 3 working days but still not getting any clarification and amount is also not yet refunded in my account...Hence therefore requesting that took some proper action so that I received the amount of 38626.00 back.

Hi, I had booked a return flight Mumbai-Kolkata through Makemytrip on Spicejet airlines. The airlines had cancelled the flight and no information was received either from Makemytrip or the Airlines. Later the day of onward journey, the airlines booked me on a Mumbai-Bangalore-Kolkata flight but the return flight stood cancelled. Hence, I had to make a fresh booking and came back to Mumbai. When I asked Makemytrip for refund of 50% of my fare, they deducted the cancellation charges and paid me back the balance amount. When I asked them for full 50% return, they said that as per company policy, any cash back availed during the time of booking shall be considered as refund amount. This is total because, no such terms and conditions are mentioned during booking!!! This so-called cash back has been transferred to Makemytrip account and not in my bank. When asked to transfer to my bank, they clearly denied saying that they cannot do it!!! This company is full of cheaters. The person sending the email doesn't even have the guts to include his / her extension so that they can be contacted. If a consumer tries the nos. mentioned on the website, it takes atleast 15 minutes to reach the right department customer service and atleast 4 times repeatition of case history. I am willing to listen to their part of the story but not some written in emails and super emphasized by these cheaters. ML

We were trying to book tickets from LA to Rome - we saw tickets for $1044 and tried to book them... we were chatting with Ms. Bhawna (your agent) to ask for promotion code details but she took almost an hour because of which our ticket fares increased to $1076.. when we tried to book that (inspite of the fare increase which was not our fault) there was some error with your website and my credit card has been processed twice for a total amount of $4200...which exceeds my credit card limit because of which i cannot book any more tickets. Secondly, some agent named Sujoy Bagchi called us and asked us if we would like to book our tickets through him.. we agreed but then he informed us that the tickets we were looking for has increased to $1400... so we decided not to book and let it be. Thereafter he called us atleast 20 times and we got frustrated and answered and he was rude... we also emailed him to tell him to stop harassing us...but he still kept calling until we actually shouted at him to stop calling since it was 12 at night here. This is HIGHLY UNPROFESSIONAL AND IS HARASSMENT FROM YOUR AGENTS.

Booking ID NF[protected] Dt 18/3/2015 Delhi to Pune I booked t air ticket on 5th Feb 15 through my debit card for rs. 3199/- on MMT. Due to server failure t booking was failed, I requested them to refund t amount, till date they have not refunded it. Every time I mail them, they have a common answer, that ur issue is under process will refund u . [protected][protected][protected][protected][protected][protected][protected] Below is to concerned person from MMT handling matter & answering my mails. Response By Email (Tushar Mistry) (13/04/2015 02.49 PM) Dear Mr. Bansal, Greetings from MakeMyTrip! We understand there has been a delay and we have forwarded your query to the accounts department to expedite the refund due to you. Please provide us time till 20 April, 2015 05:00 PM to resolve the same. We will continue to follow up on the request to get your refund processed in due course. Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry. For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [link removed] or visit us at [link removed] We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Tushar Mistry MakeMyTrip (India) Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail:[link removed] You are welcome to write to our management with feedback about our services at [link removed] Response By Email (Gabriela Raj) (11/03/2015 05.35 PM) Dear Mr. Bansal, Greetings from MakeMyTrip! We acknowledge the attachment shared by you. We have forwarded your query to the accounts department to validate this issue with the bank. Please provide us time to resolve the same. We will continue to follow up on the request in due course. Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry. We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Gabriela Raj MakeMyTrip Feedback Team Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail:[link removed] Customer By Email (sanjay saketfurniture) (10/03/2015 02.27 PM) Hello Gabriela Raj Attached Bank Details as required, Debited from Punjab National Bank, Cidco Branch Aurangabad [link removed] Hope this will satisfy your query As a regular customers, am very disappointed by the services. Considering all email Since 5 Feb 2015, am planing to raise this issue in public forum / Social Media Rs 3199 is not big amount but social media will spoil your issue image upto my sanctification level Thanks Sanjay Bansal [protected] On Mon, Mar 9, 2015 at 3:25 PM, MakeMyTrip wrote: Customer By Email (sanjay saketfurniture) (10/03/2015 02.27 PM) Hello Gabriela Raj Attached Bank Details as required, Debited from Punjab National Bank, Cidco Branch Aurangabad Hope this will satisfy your query As a regular customers, am very disappointed by the services. Considering all email Since 5 Feb 2015, am planing to raise this issue in public forum / Social Media Rs 3199 is not big amount but social media will spoil your issue image upto my sanctification level Thanks Sanjay Bansal [protected]

I booked the air ticket vide booking ID: NF[protected]. Due to my domestic problem The ticket were cancelled. Out of total paid amount of Rs 13527/- MMTrip refund only Rs5028/-. More surprisingly they deducted Rs600/- towards MMT Wallet without my approval. As I am not a frequet flyer it mean it will be lapse on 18/07/2015 because during this period I am not going to book any flight in this way I have lost 63% of my paid amount(Rs13527/-). I think it is a clear cheating by MMTrip and people should avoide to book through it. The tetails of the MMT Wallet is... Transaction ID. 437059 Time of transaction.[protected], at 11.42.50 Total amount. Rs600/- Description- Cash back for booking expiring[protected] Booking ID-NF[protected] CSGOEL