MakeMyTrip India Complaints & Reviews

i purchased an international ticket on Makemytrip. The connecting flights were hyd to delhi by air India, delhi to Frankfurt by airIndia and Frankfurt to Rio de Janeiro, Brazil by TAM. AirIndia cancelled the first flight a day before the flight and did not provide any alternative flights. Make my trip did not do anything to help either. The Makemytrip has one thing to say for everything - we are talking to the airline. Will I get an alternative flight? Their answer is, "we don't know". What about myinternational flight for tomorrow. Their answer is, "we don't know". Because of this, I had to purchase indigo flight that night and stay in a hotel in delhi. Again Makemytrip claimed the hotel was a four star but it turned out to be a shanty place. When I reached Delhi, I went through the immigration without a problem and was about to board the flight to Frankfurt along with my family - wife and three kids. Just then airIndia security tells me that I will need a transit visa to connect via Frankfurt. This information was not given to me by neither Makemytrip nor AirIndia. AirIndia said they cannot allow me to take the flight as transit visa is needed by Indians flying via Frankfurt. I have not been informed by neither AirIndia nor Makemytrip. Even worse, neither of them took responsibility for alternative flight for me. The worst part was that I was "offloaded" by AirIndia. They stamped on my passport saying that I was offloaded. When I asked them why they would stamp such negative message on my passport inspite of my not being responsible for any of it, they laughed and said that it is their procedure. More than insensitivity it is cruelty towards customers. AirIndia and Makemytrip are able to be cruel towards customers because they believe that they are invincible and nobody will hold them responsible for take their customers for a ride. Because of the way AirIndia and Makemytrip treat their customers, I had to travel separately from my family. This was the most harrowing part of the experience. In addition to that, I had to by an alternative route completely on my own. When I was about to take the flight through a different airlines in Hyderabad, the Hyderabad bureau of immigration asked me what offloading meant. They interrogated me about this stamp in the passport. Clearly the officer saw something obviously negative in it and did not let me through till they questioned me and till I showed them all the additional paper work of proof of family, their tickets, that I could not travel with them because of the ill treatment by AirIndia and Makemytrip. I do want anybody else to go through such a horrible and heartbreaking experience by choosing Makemytrip or AirIndia. My fellow citizens should know the possible painful experience awaiting them when they choose Makemytrip or AirIndia.

I made booking for greece honeymoon package. They told me the documents and i told them that i dont have ITR & PERSÒNAL BANK STATEMENT they said it will be done by sponcering and i gave all doc of sponcership But before 20 days of travel date they said we need your personnel itr and bank statement and i told them that i dont have so they are blaming me for this and putting penalty charges which are false. As i was clear to them from day1. Now they are not replying to me of anything. I ñeed help.

Hi, I have booked flight tickets from bangalore to Jodhpur and applied MMTAPP500 from my phone on[protected] and I have booked one more ticket from Jodhpur from my friend's phone and applied MMTAPP500 on the same day. I made sure that both the time the Coupon was being used for the first time. Its[protected] but dint recieve the cashback of 500 + 500 still.Its fake or you really provide 500 off first time app user My e-mail - [protected]@gmail.com Cell No- +91 [protected] Best regards Akash Vijay Solanki

I have been trying to find out about my International ticket refund amount since yesterday. Spending almost 2 to 3 hours on the phone. First of all it will take more than half an hour to reach to the representative and secondly most of your representatives don't know the basics of ticket booking. When I ask them about the how they arrived at my ticket cancellation figure they say Hello hello and disconnect the line or they put on music which will play for hours. I never expected from such a professional company like yours. I have booked three international tickets out of that three I had to cancel it . First ticket which I cancelled the booking Id is NN[protected]. Actually I cancelled it just few hours before the flight but still they told me it was not updated in the system hence it became no show and the refund amount was Rs.17, 318/- out of which only Rs.8659 has been credited to my account so far. I have just sent my credit card statement for the verification. But I don’t get an answer why you guys are refunding in two parts? Secondly the Booking Id No. IN1501B7S076346, now this ticket is for 28th of May I just cancelled it yesterday and they cancelation charge is Rs.9944/- but when I ask how they got that figure no answer either they disconnect the phone on the face or act as if suddenly they can’t hear me and say hello hello and disconnect the phone. I am really being frustrated, since two days I have been spending most of the time calling you guys. Is there anyone who can help me?

I made a booking using the mobile app on 2nd May 2015, but it said booking failed for the first time (NF[protected]and app said it is due last minute fare hike and asked me whether you want this money back in your card or or MMT account, i opted my card . Since i urgently needed this ticket I went ahead and made the same booking (NF[protected]again this time it was successful and amount charged again. After some time I receive message from make my trip for two booking using the same details. The customer care person tells me do I have a screen shot of first unsuccessful transaction, I tell her I am not stupid to make the same booking twice. I have spent hours on phone and multiple calls explaining this to MMT customer finally they send me and email that you will have to bear the cancellation charge on the first failed transaction an amount of some 7000 INR. The unprofessional customer care personnel tells me do whatever you want to now but MMT is not bearing any charges since you have no proof of the first failed transaction.

I made a booking on 18th of March'15 from Lucknow-Chennai. I used a coupon for SBI card to get a refund of 15%(max. of 1000). I did not get the cash back for two weeks so I called make my trip and they told me I will get it in 21 days. I did not get the cash back. I have called them almost 7-8 times for the same. I even registered a complaint for the same at MakeMyTrip. They called back and said it will be done in next two days. It is not done yet. Even after that I have called them two-three times, but no use. Also, when i used the coupon, I read it properly and it said that I am eligible for a cashback of 15% upto a maximum of Rs.1000. I did not find any other condition. But once one of their person told me that I am eligible for a max. of Rs.250 only and second time some other person told me that I am eligible for Rs.200 cashback. These people are not clear with their offers itself. My complaint No(with MakeMyTrip).[protected]

Dear MakeMyTrip customer Support, Please be advised we have been subjected to a LOT OF Harassment by your company having taken the customizable package MakeMyTrip Booking ID - NL[protected] Super Dubai with Trio Value Pack I was able to customize my tour according to the options given and suitable for my requirement Additional Components Details Activity Dubai by Night City Tour ATLANTIS - THE LOST CHAMBERS (EXCLUDING TRANSFERS) Ok to Board Supplement for Indian Clients. DOLPHIN & SEALS LIVE SHOW(VIP) (EXCLUDING TRANSFERS) I was given to understand I shall be provided with required vouchers for inclusions, hotel vouchers, visas and airline tickets 5 days before the trip date . Complete payment for this Trip was made 100% in Advance through bank transfers. I followed up regularly for the above but the MMT representatives were pesistent that I wait for some more time, although I had difficulty understanding that why would they not start working or even assign the booking to anyone in operations. At last it was assigned to mr Amit Chokroborty, from operations team but again he told me to keep waiting. I also opened several complaints asking MMt to start working on the trip atleast so that I do not get any surprises in the end (which are still open btw). MMt representatives are very eager to arrange a call back but don't bother to call back or answer any questions to satisfaction, rather just keep waiting or take leave or half days. Upon my persistence and with the help of Mr. Rohit Rana, rather than the one assigned to the package, Mr. Chokroboty and Mr Manmeet Banyal, I got the air tickets and hotel vouchers just 1 days before the trip i.e 24th April. But again, to my surprise, shock and Dismay I was told by Mr. Devashish just a few hours from my flight that the airport to hotel transfer and all the inclusions cannot be provided due to some backend issue and they will be cancelled. I was left stranded and very rudely spoken to by Mr. Devashish, whose failure despite 30 days of reassurance by MMT, spoiled my trip. I was told that MMt will refund the amount. When I reached the destination I had to arrange all by myself and on the 2nd day of my trip i.e 26th I got vouchers for only 2 of my inclusions. For other inclusions I had to pay out of my pocket and not spoil my trip because of your failure. Same was highlighted and complained by self in e-mail of 26th April 2015 to mr. Rohit Rawat & Mohd Ubed. We lost Dubai by Night City Tour, Ok to Board Supplement for Indian Clients(which the airline told was not required, so I demand refund) and the trio value pack which included Dhow cruise with Dinner, Desert safari with dinner, and City day tour. This wasted a lot of my time as I had to replan the activities over at Dubai. OUT OF HAND EXPENCES MADE BY US EVEN AFTER HAVING PAID IN ADVANCE: - Taxi From Airport To Hotel - 95 AED Dhow Cruise With Dinner - 270*2 = 540 AED Desert Safari with Dinner - 250*2 = 500 AED Taxi From Hotel To Airport - 95 AED TOTAL - 1230 AED Apart from the above I like compensation for OK To Board charges, Dubai by Night City Tour OVER AND ABOVE ABOVE MENTIONED BREAKDOWN OF EXPENSES PAID FOR BY US EVEN THOUGH SAME WERE ACCOUNTED FOR AND CHARGED TO US UPFRONT IN ADVANCE WE HEREBY LODGE A PROTEST AGAINST YOUR COMPANY FOR BREACH OF TRUST AND NOT ABIDING BY AND MEETING THE OFFER COMMITTED AND CHARGED FOR / NON PERFORMANCE OF COMMITMENT AS INDICATED AND CHARGED / FRAUDULENT ACT OF DECEIVING THE CUSTOMER BY CANCELLING CONFIRM BOOKINGS AND THEREBY STANDING FAMILY WITH KIDS ON A VACATION WITH LIMITED RESOURCES. WE HAVE REPEATEDLY RAISED OUR CONCERNS AND COMPLAINTS TO YOUR GOOD OFFICE THROUGH E-MAILS, PHONE CALLS AND TEXT MESSAGES WHILE WE WERE ON THIS TRIP AND HAVE ALSO BEEN FOLLOWING UP SAME THROUGH ALL SIMILAR MEANS AFTER RETURNING FROM THIS TRIP. WE HAVE BEEN CHEATED AND DEPRIVED OF PEACEFUL HOLIDAYS AND FEEL ENTIRE TIME AND MONEY WE SPEND ON THIS TRIP HAS BEEN A WASTE. AS WE WERE LEFT DISTRESSED AT EVERY STAGE AND HAD TO MAKE OUR OWN ARRANGEMENTS, MAKE REPEATED PHONE CALLS, SEND E-MAILS AND TEXT MESSAGES TO GET ARRANGEMENTS DONE / GET CONFIRMATION OF SAME ETC. WE HAD APPROACHED YOUR COMPANY SO AS TO HAVE A PLANNED TOUR SO AS TO HAVE A PEACE FULL HOLIDAY WITH ALL ARRANGEMENTS IN PLACE AS PER PLANNED TOUR SCHEDULE OFFERED AND AGREED WITH AND CONFIRMED BY YOUR COMPANY. HOWEVER WE WERE LEFT ABROAD WITH NO ARRANGEMENTS IN PLACE, ALL PREVIOUSLY CONFIRMED ARRANGEMENTS CANCELLED, WITH ENTIRELY UN PLANNED DELAYED ARRANGEMENTS LEAVING US IN A STATE OF DISTRESS AT ALL TIMES. WE HOLD YOUR COMPANY RESPONSIBLE FOR AND CLAIM FOR A REFUND OF ALL EXPENSES INCURRED AND LOSSES INCURRED BY US ON THIS TRIP DUE TO HARASSMENT BESTOWED ON OUR FAMILY BY YOUR LACK OF PERFORMANCE AND NOT ABIDING BY THE OFFERED AND CHARGED FOR SERVICES.

I had cancelled my ticket on 7th March and after many mails and endless phone calls i got this information Booking ID: NF[protected] Refund Date: 01 Apr 2015 05:30:00 Refund Amount: INR 9, 593.00*approximately Refund Reference Number:[protected] But till date this amount has not been reflected in my account. The Refund call executives are very basic and don't know how to handle this call. Especially my last call With Ms. (Shivani Anand) (04/05/2015 01.19 PM) was pathetic she kept me on hold for 34 mts and she had no clue what to do and finally she just kept me on indefinite hold till it disconnected, which is a common trick that Make My trip tele-executives resort to if they cant resolve your problem. I wonder if i have to go to court to recover this refund? I decided NEVER to use Makemy trip again. I have used them many times in the past but its become a very shabby organisation of late. If the management has any shred of honesty I would like them to reply to this complaint and take immediate action.

I have booked my flight from Port Blair to Kolkata on Spicejet airlines flight SG-733 (Mon, 6 April 15, 08:05 hrs PNR-U111NR) but due to seasonal timings change they postponed the flight to 11:45 hrs on Mon, 6 April 2015. As i have another flight to catch to Delhi so i cancelled the above mentioned flight directly with the Spicejet airlines and also informed MakeMyTrip. Spicejet refunded the full amount (i.e. Rs 12, 010/-) for it but i haven't received the full refund from MakeMyTrip and being paid Rs.8210/- only (i.e. almost Rs.4200 short). I'm not being paid the rest of the amount yet. I have also contacted MakeMyTrip several times without my refund issue being getting resolved. I request you to kindly resolve my issue as soon as possible and refund the rest of the amount as i'm facing this problem from the past one and half month.

My Kid loves bath tub and hence I wanted a room with bath tub when I checked you web site it did mention that the even standard room has a bath tub facility. After booking when I checked with the Hotel they says that it doesn't. THIS IS CHEATING. They are not giving an option to upgrade nor cancel the booking. This is the most pathetic service I have ever experienced. I have always been doing my international or domestic booking thru expedia or yatra and had no issues till date. This is the first time i chose to do it from here and this is the service am getting... I am a senior manager for a MNC company (HP -- Hewlett Packard)... I will update all the our internal blogs and external blogs and social web site regarding this cheating... We have an internal blog which at least 50, 000 plus employees in India have access to and I will make sure no one will come back to makemytrip for any bookings...

I booked a ticket from Makemytrip.com web site on Monday 27th April 2015, from Dubai to Delhi in Jet Airways and gave my e-mail id ( [protected]@gmail.com) and my Dubai phone number which is [protected]. the booking was for 29th April 2015, unfortunately i did not receive any confirmation from makemytrip.com and money was deducted from my bank. On calling makemytrip.com, i was informed that no payment was received and i was directed to send the screen shot of my bank account showing the transaction. A screen shot of my bank statement dated 27th April 2015 showing the amount of Rs. 8544/- being deducted was sent to makemytrip.com on 28th April 2015. via e mail for which i received an auto generated mail from makemytrip.com with a reference ID:[[protected]]. I am regularly calling the office of makemytrip.com also sending them the mails, but not getting any positive response. Request to kindly intervene and get my refund as soon as possible. Regards, Ajay Saigal [protected]

MAKEMYTRIP BOOKING ID NF[protected] BOOKED ON 2ND SEPTEMBER 2014 DUE TO CHANGE IN FLIGHT SHEDULE I CANCELLED THE TICKET DIRECTLY FROM SPICEJET AND THEY REFUNDED THE WHOLE AMOUNT OF 732RS TO MAKEMYTRIP. CANCELATION DATE 11/02/2015 TILL THEN NO REFUND FROM MAKEMYTIP TODAY 1/05/2015. CALLED 100 TIMES TO MAKEMYTRIP 9 COMPLAINE ID GIVEN TO ME TILL NO RESOLUTION SPOKE WITH (SHRUTI SHRIVASTAVA, Kiran Shahi, puneet kumar, RIZWAN QUERESHI, VIKRAM, SHANKAR LOL) ALL SAID WAIT FOR 24HR, 48HR, 1WEEK, 10 TO 12 DAYS AND ITSBEEN 2 AND HALF MONTH NOT GET MONEY. ON CONVERSATION WITH SHUTI SHRIVASTAVA ON 15TH APRIL 2015 TOLD ME TO SEND MY BANK DETAILS AND ASSURED ME TO GIVE MY MONEY BACK TO MY BANK ACCUNT WITHIN 12 DAYS MAIL SENDED WITH THE BANK DETAIL TO shruti.[protected]@makemytrip.com. i had completed all the escalation frm make mytrip, infect i am done, ITS NOW PATHETIC TO WRITE HERE AND TELLING MY STORY HOW MAKEMYTRIP CHEATED ME. I HAVE ALL THE PROVE AND WHEN MY PATIANCE BREAKS I WILL GO TO CONSUMER COURT. BUT TILL I WAIT TO WATCH FROM YOU kindly help me sir

I had booked two separate tickets under the booking Id IN1504B0S063608 through you travel specialist Mr.Arun Kumar. Both the tickets were of 20th May2015. One flight from Kolkata- Pune and another Kolkata- Delhi. Now firstly Mr.Arun kumar booked the Kolkata- Delhi flight on a wrong timming, when i approached him for the same he told me that he will cancel the ticket and will issue me another ticket on the said timing. Which he didn't do. Now these things kept on happening for 21 days where he was not available on his extension and so didn't speak to us. One fine day[protected] i received a mail from makemytrip that my other ticket(Kolkata- Pune) has also been cancelled without any information with some deduction. And now i am not holding any ticket. This is ridiculous service like without informing me you people can play with ticket. To my surprise nobody is able to resolve this issue and forget about Mr.Arun Kumar he don't responds to the calls be its extn.or his personal mobile no.

This is seriously ridiculous service from your MMT team, No one contacted me till date to resolve my problem neither is your customer care people helping me when I’m calling, they just keep on transferring me from one department to another it’s like a loop no one knows who is responsible. Anyways coming back to my query, this is regarding refund of my flight meal which was cancelled. Details are as follow:- Date of travel – 11th of March 2015 from Bengaluru to Kolkata Flight No -- SG 528 No of Passengers – 4 Date of return – 18th of March 2015 from Kolkata to Bengaluru Flight No -- SG 529 No of Passengers – 4 I had booked for meals for both flight (Departure and Arrival), But the Spicejet cancelled the meals and refunded the charges for meals, now the refund has to come from MMT. I called up spicejet airline they have confirmed stating that the refund has already been done from there end. Now have some courtesy and please tell me when will MMT refund, if already refunded please tell me the date when it was refunded and to which card? Thanks, Raj

I have been calling the customer care endlessly regarding my booking id NF[protected]. I created a cancellation request on Jan 25th, 2015 and I was supposed to get my refund on Jan 28th, 2015 (Well, it still says Jan 28th as expected refund date). Its Apr now and I still haven't received anything. I have now lost the patience and hope to receive the money, also having the worst customer care experience. I am still on phone with them for past 2 hours and every agent is just forwarding it to someone else

I had booked my tickets in month of Jan for travel to mumbai.Due to personal reason i had to cancel the same.Hence i had requested the cancellation of ticket "IN1501R7S123226" and the same had been done. But the issue is with refund.I haven't got my full refund credited in to my account.I raised the issue with CS team on Feb 25 2015.Till now they haven't responded to my query nor they refund my full money. I had been following up will CS team with n number of mails. But their isn't any response form their end.They have been holding my money for almost 3 months now.They don't even have the curtsy to respond to my emails.Then what is the point of have a CS team ? Pathetic service.I hope atleast now they will respond.

I had done a booking for O LAND PLANTATION at CONOOR .from 8th May to 10th May through make my trip. When i called up the hotel people they are denying accomodation on the above mentioned dates as all their rooms are full.They have said that they had intimated MAKE MY TRIP about the same. I request that accomodation be provided at the said hotel or a full refund of the amount paid up which is Rs. 11, 500/.

I had booked a ticket on 20th april from PNB account but the transaction was failed and Rs 8608 was debited from my account. I booked the same ticket again on 21st april from SBI account, as it was urgent, and Rs 8608 was again debited. So, for one ticket, money was debited twice, that is, for one ticket Rs 17216 was debited. I want you to refund Rs 8608 as soon as possible, which were debited on 20th april on a failed transaction.

First of all as per your email communication i was supposed to get an refund amount of 21048 INR not an amount of 21220 INR.And this was also communicated in the email from makemytrip that the amount has been calculated after deducting all the discount & cash back amount; still I have the email with me. Now coming to the 2nd & the most important point - I had paid an amount of 22244 INR on 29/07/2014 against the above mentioned booking and then a cash back amount of 1200 INR was credited to my account on 20/08/2014, which means i had paid an amount of 22244 INR - 1200 INR = 21044 INR, already i have communicated the same thing multiple times to your useless customer service, so this time i am directly making the calculation over here to show the actual amount that was paid after dedcting the cash back amount. Even the full amount of 22244 INR is clearly visible in your makemtrip portal against Booking ID Booking ID: NF[protected]. Hope now it is clear to you that the actual amount paid by me after deducting the cashback amount of 1200 INR is 21044 INR. Also i have attached the screen shot of the paid amount of 22244 INR, if needed i can share the bank statement. Hope now it is clear to you & your team; and you will not make anymore delay in returning the rest of the 1200 INR as already it is too late. Also attaching the screen shot from makemytrip portal which clearly shows the amount paid by me during the flight booking and also the amount to be refunded by makemytrip to me. I am providing this screenshot as i don't have anymore trust left with makemytrip... Regards, Manob

I booked a ticket for my parent to travel from Chennai to Singapore. The booking ID is: NN[protected]. Makemytrip booked a ticket with below passenger name: 1. dfgf gdfgdfg 2. dfddtgyh df The correct names are Nilima Sahay and H N Sahay. This is happned because of a software issue in the makemytrip ticket booking website. Makemytrip accepted that there is an issue but did not correct the names. I am software professional so I explained the issue on their website. They accepted that cause of the wrong names are the issue in website. But they are not correcting the names. The Customer care make false promise of correction and then forgets.