MakeMyTrip India Complaints & Reviews

Hi, I booked my ticket from sirsa to delhi via kisan express for 4th may 2015 at makemytrip.com. However my ticket was fully waitlisted on the travelling date (WL2). As it was an online ticket and fully waitlisted, it stood cancelled and i wasnt able to travel by that train. I got a message from irctc that my refund for the same will be through the merchant site from which i booked my ticket. But i havent recieved my refund yet. Kindly contact me on [protected] or [protected]@gmail.com Akanksha bansal

Hi I booked the ticket for myself for 7353/-rs . I have cancelled the ticket 2 days back and as per directions they said only 2000 /rs will be refunded. I have submitted a complaint on MakeMyTrip also but nobody care to bother and resolve it. You should close this company if you are behaving like a government company who take months to resolve it. Resolve it. I am fed up of calling you again and again. Booking Id - NF[protected] E Ticket number - LFINKR Name - Shaiwal Sharma Regards Shaiwal Sharma [protected]

Hi, My complain is for my booking id: NF[protected] The site makemytrip.com has this functionality of duping the consumers by charging extra 200 rs in form of Travel Insurance. Within the booking process of 4 separate windows there is a line embedded for travel insurance which auto adds( by DEFAULT SELECTED) travel insurance amount of 200 rs to the total amount. A user has to be careful(i.e. read all the lines in all 4 pages) and...

as i have booked a air ticket from port blair to patna but due to system glitch amount rs 38626.00 was deducted from my account and ticket was not confirmed my Booking ID:-"NF[protected]" as after some duration i again try to book the ticket for same distance and ticket was confirmed and amount was paid for the same. I called customer care many times to refund the money back but no else taking care of it . I booked my ticket on 7th may and raised the complaint for refunding money as they have took the complaint even they also confirmed that they will refund the money within 3 working days but still not getting any clarification and amount is also not yet refunded in my account...Hence therefore requesting that took some proper action so that I received the amount of 38626.00 back.

Hi, I had booked a return flight Mumbai-Kolkata through Makemytrip on Spicejet airlines. The airlines had cancelled the flight and no information was received either from Makemytrip or the Airlines. Later the day of onward journey, the airlines booked me on a Mumbai-Bangalore-Kolkata flight but the return flight stood cancelled. Hence, I had to make a fresh booking and came back to Mumbai. When I asked Makemytrip for refund of 50% of my fare, they deducted the cancellation charges and paid me back the balance amount. When I asked them for full 50% return, they said that as per company policy, any cash back availed during the time of booking shall be considered as refund amount. This is total because, no such terms and conditions are mentioned during booking!!! This so-called cash back has been transferred to Makemytrip account and not in my bank. When asked to transfer to my bank, they clearly denied saying that they cannot do it!!! This company is full of cheaters. The person sending the email doesn't even have the guts to include his / her extension so that they can be contacted. If a consumer tries the nos. mentioned on the website, it takes atleast 15 minutes to reach the right department customer service and atleast 4 times repeatition of case history. I am willing to listen to their part of the story but not some written in emails and super emphasized by these cheaters. ML

We were trying to book tickets from LA to Rome - we saw tickets for $1044 and tried to book them... we were chatting with Ms. Bhawna (your agent) to ask for promotion code details but she took almost an hour because of which our ticket fares increased to $1076.. when we tried to book that (inspite of the fare increase which was not our fault) there was some error with your website and my credit card has been processed twice for a total amount of $4200...which exceeds my credit card limit because of which i cannot book any more tickets. Secondly, some agent named Sujoy Bagchi called us and asked us if we would like to book our tickets through him.. we agreed but then he informed us that the tickets we were looking for has increased to $1400... so we decided not to book and let it be. Thereafter he called us atleast 20 times and we got frustrated and answered and he was rude... we also emailed him to tell him to stop harassing us...but he still kept calling until we actually shouted at him to stop calling since it was 12 at night here. This is HIGHLY UNPROFESSIONAL AND IS HARASSMENT FROM YOUR AGENTS.

Booking ID NF[protected] Dt 18/3/2015 Delhi to Pune I booked t air ticket on 5th Feb 15 through my debit card for rs. 3199/- on MMT. Due to server failure t booking was failed, I requested them to refund t amount, till date they have not refunded it. Every time I mail them, they have a common answer, that ur issue is under process will refund u . [protected][protected][protected][protected][protected][protected][protected] Below is to concerned person from MMT handling matter & answering my mails. Response By Email (Tushar Mistry) (13/04/2015 02.49 PM) Dear Mr. Bansal, Greetings from MakeMyTrip! We understand there has been a delay and we have forwarded your query to the accounts department to expedite the refund due to you. Please provide us time till 20 April, 2015 05:00 PM to resolve the same. We will continue to follow up on the request to get your refund processed in due course. Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry. For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [link removed] or visit us at [link removed] We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Tushar Mistry MakeMyTrip (India) Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail:[link removed] You are welcome to write to our management with feedback about our services at [link removed] Response By Email (Gabriela Raj) (11/03/2015 05.35 PM) Dear Mr. Bansal, Greetings from MakeMyTrip! We acknowledge the attachment shared by you. We have forwarded your query to the accounts department to validate this issue with the bank. Please provide us time to resolve the same. We will continue to follow up on the request in due course. Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry. We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Gabriela Raj MakeMyTrip Feedback Team Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail:[link removed] Customer By Email (sanjay saketfurniture) (10/03/2015 02.27 PM) Hello Gabriela Raj Attached Bank Details as required, Debited from Punjab National Bank, Cidco Branch Aurangabad [link removed] Hope this will satisfy your query As a regular customers, am very disappointed by the services. Considering all email Since 5 Feb 2015, am planing to raise this issue in public forum / Social Media Rs 3199 is not big amount but social media will spoil your issue image upto my sanctification level Thanks Sanjay Bansal [protected] On Mon, Mar 9, 2015 at 3:25 PM, MakeMyTrip wrote: Customer By Email (sanjay saketfurniture) (10/03/2015 02.27 PM) Hello Gabriela Raj Attached Bank Details as required, Debited from Punjab National Bank, Cidco Branch Aurangabad Hope this will satisfy your query As a regular customers, am very disappointed by the services. Considering all email Since 5 Feb 2015, am planing to raise this issue in public forum / Social Media Rs 3199 is not big amount but social media will spoil your issue image upto my sanctification level Thanks Sanjay Bansal [protected]

I booked the air ticket vide booking ID: NF[protected]. Due to my domestic problem The ticket were cancelled. Out of total paid amount of Rs 13527/- MMTrip refund only Rs5028/-. More surprisingly they deducted Rs600/- towards MMT Wallet without my approval. As I am not a frequet flyer it mean it will be lapse on 18/07/2015 because during this period I am not going to book any flight in this way I have lost 63% of my paid amount(Rs13527/-). I think it is a clear cheating by MMTrip and people should avoide to book through it. The tetails of the MMT Wallet is... Transaction ID. 437059 Time of transaction.[protected], at 11.42.50 Total amount. Rs600/- Description- Cash back for booking expiring[protected] Booking ID-NF[protected] CSGOEL

Hi, I booked a hotel in Dalhousie via makemytrip.com website. After making the payment online, I got an email from makemytrip stating that my booking in confirmed and I can show the print out of the mail to the hotel reception and can get the room. But after a day or so, I got a call from makemytrip. The guy told me that I might have to cancel the booking since room is not available. I told him that the room was showing available during the dates on the makemytrip website and hence, I booked it and made 100% advance payment as well. The guy told me that there might be some problem with the website and now, he can suggest me alternate hotels in a similar budget. I was very angry with such a response but still I said ok. He asked me 15-20 min to confirm me alternate options. I waited for the response for 2 days. When no success, I tried calling makemytrip and wrote an email to them as well. I asked for a confirmation on my booking but still no reply. I just got married and going on honeymoon in May end and I am really scared about my booking. No body is replying to me about my booking confirmation. I made full payment and still not sure how will it go. Other details are below: Hotel name: Hotel Himdhara, Dalhousie Date of booking: 6th May 2015 Booking ID: NH[protected] Check in date: 28th May 2015 Check out date: 31st May 2015 Room type: Standard room No. of rooms: 1 Amount paid: 4556 INR 1st mail sent by me to makemytrip customer support team (to re-confirm my booking) on 8th May 2015 but no response. 2nd mail sent by me on 11th May but still no response. Please help. Regards Sameer [protected]

Hello, I had booked Bhutan Package recently and completed the trip. The trip went well, that is the positive feedback that i would like to give here. But my complaint is When i initially booked the package from Kolkata my total price was 88 K and very next day the deluxe package price for the same day departure came down making a loss of around 10K for me. MMT excutives fOllowed up previous day to book saying as seats fill prices will increase and so on. Next day, when i questioned customer care executive said, the mgmt has changed the price and they did not have any clue about it and cant pay the difference. Now i am penalised for booking early and travel with fellow travellers who have booked later than me and stayed in same hotel with lesser price. If this issue is not resolved then i will take this to consumer forum and needless to say that i will never book in MMT for the discrimination done to me. I have raised the complaint in MMT portal as well. It was escalated and currently in your queue. My booking id is NL[protected] and complaint id is[protected]

This is to bring to your kind notice that I booked my bus tickets, 4 in no., from KOLKATA(WEST BENGAL) TO SILIGURI(SIKKIM) in your A/C GREENLINE BUS SERVICE on[protected], and I intended to travel from the same on[protected] along with my three friends. Now i would like to bring your attention to an extremely harrassing incident that took place on the journey, a police man from the WEST BENGAL POLICE DEPARTTMENT boarded the bus with a camera at 23:58 hours on[protected] and wished to see our identity cards and we cordialy co operated and showed him the identity cards, but after that he suprisingly said that we need to go to the JAIL with him and then COURT the following day.The reason he gave was so stupid that I think it's below my dignity to write such an incident, being an Advocate in Delhi High Court of our country but still i would narrate it so that it may not be repeated in future, SO HE SAID THAT ITS ILLEGAL THAT TWO GIRLS AND TWO BOYS TRAVEL TOGETHER IN THE BUS AND DEMANDED BRIBE. THE BUS CONDUCTOR AND THE DRIVER ALSO SUPPORTED HIM IN THIS HENIOUS CRIME. The diver and conductor were drunk at night. It was an actaully EMBARASSING and INSULTING for me and my friends and police also tried to SEXUALLY ASSAULT ME AND MY OTHER FEMALE FRIEND AND THREATENED MY OTHER TWO MALE FRIENDS AND ALSO SAID THAT HE WOULD TAKE US ALL TO JAIL AT 00:25 hours on[protected]; but when I told him that according to the CrPC, ITS NOT POSSIBLE TO ARREST A FEMALE AFTER SUNSET THEN HE BACKED OFF AND LET US GO. Now I demand A FULL MONETORY REFUND OF MY TICKETS ALONGWITH A PROPER COMPENSATION AND A WRITTEN APOLOGY as I had to go under such a harrassing situation along with my friends and I would like to say if i see no action being taken then I am left with no choice but to file an FIR AGAINST 'MAKE MY TRIP' and 'GREENLINE BUS SERICES' and go to CONSUMER S FORUM because if I dont see an action being taken then its an obvious assumption that you also support such inhuman and henious tasks and then I am again left with no choice but to initiate a notion against your services and intimate every person of the same. Kindly look into the matter asap Thanking you, MANSI PATHAK(ADVOCATE), PRACHI SHUKLA(ADVOCATE), AKSHAY SINGH KALAKOTI(NAVY OFFICER), SOUMYADEEP PAL(IAS ASPIRANT). BUS NO- WB15 A9209

I have booked a tour of Thailand for THREE persons. I was attended by Mr. Mohd. Anas and his TL Mr. Anurag Thakkar of Ahmedabad. The proforma vouchers they provided were faulty having booking for 2 travelers which I informed to Mr. Anurag and he ensured that the correct vouchers will be released after we make full payment. Believing the same to be true, we made full payment but the mistake remains the same and Mr. Anurag has given up by saying that he can not do anything. Even other officers at different level are not listening to it. We request them to look into the matter and resolve the issue immediately failing which we will be forced take other suitable action against the travel agency and its officers.

I have booked a tour of Thailand for THREE persons. I was attended by Mr. Mohd. Anas and his TL Mr. Anurag Thakkar of Ahmedabad. Initially they booked the tour for 20-25 May but later requested to extend for one day as there was no flight of Thai Airways on 25.05.15 which we agreed as we seriously wanted to enjoy the tour. Proforma Vouchers were sent to me which were faulty as the number of travelers mentioned therein was 2. I complained to Mr. Anurag and he told me that these vouchers have no meaning and asked me complete the payment after which final vouchers will be released and every thing will be rectified. I made the full payment but to my utter surprise the final vouchers have same mistake. I am repeatedly contacting your different offices since 12.05.15 but nothing is done and Mr. Anurag has given up the matter by saying that he can not do any thing. In view of the above facts I request to either resolve the issue today itself or cancel the booking by refunding my total amount paid to you along with compensation for this harassment to old people.

Dear sir, We have cancelled the ticked booked from Dehradun to Chennai on dt 10.4.15 cancelled on 15/3/15 and message has been received in my mobile no. that we have completed the cancellation as per you request but till date we have not received my cancelled ticket refund. There fore you are requested to do the needful at the earliest please. Ticket No. NF[protected] Thanks, RAVINDRA SINGH MOBILE NO. 91+[protected]

Hi MakeMyTrip Team, I booked the Kerala tour (Munnar, Thekkady, Allepey, Cochin) tour and I am completely dissatisfied with the tour. I was given a driver with Indica AC 8314 and he was supposed to be my Guide for the tour. And he was least interested in showing any place and all he was interested in was to leave us at the hotel every single day. Communication : He said he dint knew English, Hindi A/C : He put very low AC and when we told to put AC he would say weather is good right so why AC. Not just Day 1) He drove so slow that even the three wheelers were going fast and when we told drive fast he told its diesel car and pickup is less. We reached munnar very early. He could shown us some places instead. Day 2) Started for the Erivukulam National Park, he did not guide us anywhere and we had to stay at the ticket stand for 4 hours before we could get the tikcet instead we could have got the reservation done. And then when we told him to take to Dam and the Lake where boating was possible he said it will be closed now and there is no benefit going there, and when we insisted to go there he took us there and it closed at 5:15 while he said it will be closed at 4:00. Tata tea museum: We told him to take to the museum he said it will be closed on monday while he could have taken us on Sunday. Day 3) He did not wanted to take us to Periyar lake instead he was saying go for some ride and it looked like he had some benefit in it. We insisted on it Day 4) We went to allepey and it was worst experience there.. The house boat went for like 1:30 Hours and halted a place until next morning which was a torture. Day 5) The driver wanted us to sit in the Cochin hotel for the rest of the day.. And refused to take us to local sightseeing in cochin. saying its not on the way to cochin. And I then call the supervisor and he asked the driver to take us to Fort Cochin. Day 6) The hotels cab dropped us in the airport and not the driver. Everyday I tipped the driver hoping he would show us places but he dint. MakeMyTrip itenary was good but I would never go with MakeMyTrip because of this horrible experience. And I would say this one thing. People go for vacation for ease out and not get stressed but this driver made me stressed. Please take care of such things because its easier to get a repeat customer than then new customer. Thanks, Arif Hussain, IN1504B0S179158, [protected]@gmail.com

It is submitted for your information that I have Already Completed Payment of Rs.42000 for Booking Id: IN1505B1S112157. Despite of several followup with Jenita Parmar & Customer care, there are different Communication from your side. As of Now you haven't given any confirmations regarding booking. Kindly Please confirm the booking Status. As my Check-in date is 18 May, I should have received the confirmation of the same. After completion of Payment there is no mail from your side. I kindly request you to please make things clear at the earliest. -- Thanks & Regards, UMESH NAVAL ​[protected] [protected]​

On 2nd May on going through the "Make my trip" recommendations I booked a large room at Mango Hotels, Bengaluru for 10th May for 2 nights. I paid the full amount to MMt and they emailed me the confirmation and Hotel booking voucher by email. They sent me sms that I do not need to contact the Hotel directly. After an overnight flight from the UAE, on reaching the hotel, I was shocked to learn that no room has been booked. I was reduced to sitting in the cubbyhole lobby with my wife and daughter while frantically trying to call up the miserable "Make my trip" guys. It was only then that they sent the necessary email to the Hotel. IRRESPONSIBILITY is the least that I can say. I was lucky that the smallest among the so called "Large rooms" was still available, otherwise I would have to go back to the street to search for another hotel. I recommend to everyone "DO NOT MAKE A HOTEL RESERVATION THROUGH Make my trip.

Hello MMT Rs 32819/- was charged on 14th FEB and Rs 10728/- was credited on 4th March ( in march statement) There was nothing credited in April's statement Rs 11372/- was credited on 27th April. So till date I received 22100/- and 10719/- is still not received. i am fighting for this since last 3 months and MMT is the only Company which takes this much time and customer's petience.

I had booked two bus tickets through makemytrip.com from Nasik to Ahmedabad and return trip (Ahmedebad to Nasik) on 23/04/2015. Booking IDs NU[protected] and NU[protected]. Bus for onward journey (Nasik to Ahmedebad) was cancelled on 24/04/2015 and hence I was forced to cancel the tickets, and had requested for a refund on the same day. I had received sms alerts that the refund process would be effected within 7 to 14 working days, which is already over now, but no refund has yet been credited. I called customer care twice but no effect. Representatives are so passive and egoistic to respond properly. I have had the same experience with Red Bus also and hence migrated to Make my trip. But here again the same thing is happening. Why cant they pay me back my money? They dont have any right to hold my money. Please intervene . The amount involved is only Rs 1500 but I will fight out till I get back the money. Please help. Regards Sheeba Varghese email: [protected]@hotmail.com

I HAVE DONE BOOKING FOR FLIGHT MUMBAI TO BANGALORE & BACK ON 11 MARCH WHEN I MADE PAYMENT AMOUNT 5738 DEBUTED TWICE FROM MY ACCOUNT. WHEN I CALL MAKE MY TRIP PEOPLE THEY TOLD ME, WE AHVE RECEIVED PAYMENT ONLY ONCE AT SECOND ATTEMPT THAT BOOKING ID IS NF[protected] I GOT BY MAIL ON 11 MARCH ON THE 12TH OF MARCH I GOT THE MAIL THAT YOU BOOKING ID NF[protected] IS CANCELLED DUE TO SOME TECHNICAL PROBLEM & YOU GET THE FULL REFUND FOR THAT BUT TILL THE DATE THAT IS NOT DONE as per their mail i haven't received any amount after21march