MakeMyTrip India Complaints & Reviews

I had made a booking from UFA (RUSSIA) - DELHI from flydubai4 airline on14thApr money was deducted from my HDFC Netbanking transaction ID NN[protected]P01 my saving account no:[protected]proof attached).I had tried to contact on there toll free number many times but no satisfactory reply . PASSENGER NAME LILIIA KAIUMOVA.I Request to refund this money at the earliest as I want to make this booking again. Regards, Simranjit singh chopra

I had booked a a ticket in makemytrip.com from chennai to bangalore and banaglore to chennai. In the eticket and also the site, it is mentioned as a refundable fare but when i wanted to cancel the ticket, Indigo flights are not refundable is what thge customer service person had told. Why is it mentioned refundable for Inigo domestic flight when it is not. I had wasted my ticket fare due to this issue. I would like to press charges against make my trip for providing a service which is false.

i just now made ticket booking for dubai 2 adult and 2 kid by air india, the payment is deducted from account and then there was a transaction failure. now i dont ticket or refrence numbers and also the money is deducted from account please provide ticket as per booking or refund the entire amount. attached is the bank statement reflecting the payment credit to makemytrip.com

I have paid and confirmed for hotel booking and because of lack of information provided by the agent i had to cancel, then the story started. I have not received my refund yet inspite of repeated reminders. I feel they are cheaters and do not have professional ethics which i have noticed while talking to couple of agents there. i will not recommend this as it is sick and worstest service.!!!

1. Hotels provided didn't not have basic amenities like light, door lock and or even safe deposit locker in the cupboard in Phuket. 2.For a phi phi island tour, i was very clear that i was interested in snorkelling and other activities. However, i was booked on a tour wherein no such activities were allowed and you would be taken on a big boat . On reaching Phuket the travel agent assigned told me that i would not be allowed to get down on island and tale part in snorkelling etc. If i wish to do so, i should be paying some 2000 bhat etc as i would be required to take a speed boat on sharing basis to get down at tyhe maya bay and also do snorkelling on the way. That are the hassels i had to face. 3. I was very clear about vegetarian meal options and hence was clear when i made my booking that they should suggest me hotels were vegetarian buffet was available. They booked me in hotels that they provided only "bread" as vegetarian. But make my trip has charged me for buffet meal price. Is bread a buffet meal ?? 4. In Phuket we had transferred to another hotel and makemy trip as courtesy decided to refund that amount paid by us directly. I wrote repeated emails and made calls. However, on 17th March 2015, i receive an email saying that the refund is processed and shall be credited in my account in 6-7 working days. As on today, 13th April 2015, i still havent received the credit. And when i wrote back they said, they are not even ashamed to tell me that it would take 2-3 more working days as the RRN was generated today or the previous working day Makemy trip are fooling people. I suggest for hotels booking it is better you go and book directly as Makemy trip will tell u that they are giving discount, but actually they are charging higher than the what the hotels offer Secondly, they are not bothered about the customer once you have made the payment for the holiday. thirdly, they will keep lying to you. Like how they told me on 17th March that they hace initiated refund . However, it was never done on that day.

I booked my honeymoon trip for 3, 20, 000 INR for Europe.Trip was about to embark on 14th April, 2015.On 9th April, 2015 Friday evening their travel consultant called and told me to pay full money otherwise my booking will be cancelled. I was planning the trip for like 20days with them travel agents of makemytrip and I finalized the this particular package on or around 25th of march, 2015(15 days before the commencement).Now on 10th April their travel agent called and informed me that my visa got rejected.I asked for refund and they started showing me the brochures and said that 0 refund if trip is cancelled before 15 days of travel

Hi,

Please call me on [protected]

This mail is in regards to the complaint for an agent Vikash who gave a false commitment. i was been told that i will be getting the Double bed room however when i reach Hotel i was been told by the hotel management that we have a booking of twin sharing room for you after which i acted upon and spoke to the hotel management stating it cannot be because i has booked the double bed room.
After which i called back Vikash who did my booking from the hotel itself however vikash did nothing for me and just made me fool over there that he will call me back however no call back was received by him.Hotel management also spoke to him and asked him who gave you the booking for double bed since we were closed on for booking of double bed after which vikash replied he spoke to someone in hotel only however hotel people said there is no one by the name which vikash was telling. Vikash was absolutely hiding him self from this episode as i kept on calling him on his direct extension which he provided me [protected] at the time of booking and the no one picked up the call. vikash spoke to me just once and asked me to check in the same room which was twin sharing he said he cant do anything as if now. i told him specifically while booking that i do not want the twin sharing bed room and he gave a false commitment that it will be a double bed room only. i called on the number numerous time from 2 pm till 5 pm however he kept on avoiding my calls also one of the peon picked said he is on lunch break, i requested that person please ask vikash to call back when he is back from lunch however i never recieved call back and i kept on waiting
I would like to receive a call back from one of your highest level so that i can share my feedback i really want the compensation of this hassle which i faced in jaipur
i received 1 call back on sunday from himanshu gave the reference number i would like to know that status of that call as well
ref id :[protected]

Hi, I made flight booking through MakeMyTrip Website. Booking Id:NF[protected]. (Port Blair --> Bagdogra, hop at Kolkata) Today, when i checked the spice jet website, there were no such flight timings as : 8:05 --> 10:25 (from Port Blair to Kolkata). The passengers travelling on this booking Id are 60 yrs and 80 yrs old females. And they are in trouble now. I called up your customer care service numbers, but they replied indifferently to my problem. The best option they gave was to cancel the entire the ticket and refund me the money. After this i will have to book new flight tickets with 3 times the original price. now my parents and stuck at the Port Blair airport. This is mistake/nuisance created by MakeMyTrip, due to which we are suffering. I request you to get me justice. MakemyTrip should pay/make arrangements for the trip (Port Blair --> Bagdogra) so that my parents can reach home safely. .

I made 2 bus booking and transaction has been done, then the customer supporter told due to some reason your bus booking has been canceled .its been since 3 days I did not get my money back yet . there is Megha Rajagopalan with email id Megha.[protected]@makemytrip.com did book my tickets with BOOKING ID: IN1504B0S035687, IN1504B0S041714. Regards NITISH

I have not received cash back for total 3 bookings done from 3 different mobiles, by different name by make my trip app on mobile.. I have filed a complaint since last 3 months..but i didn't get any reply, any refund from your side... The booking ids are as follows: 1) NF[protected] NF[protected]NF[protected]...Immediately check the refund status of these id's by today & complete the refund process by today.

My Spicejet flight from kolkata to kerala got cancelled due to non-operational reason in the month of December, 2014.I had booked this flight via makemytrip online portal. As per the discussion with makemytrip customer care, i raised a cancellation as well as refund request against this booking on 3rd January, 2015. Yet I have not received the whole refund amount, makemytrip have refunded only partial amount. As per the email communication from makemytrip I was supposed to get an amount of 21048 INR but makemytrip have refunded only an amount of 20020 INR. So the difference between the refunded amount and the actual amount to be refunded is 1028 INR. I have already talked to the makemytrip customer care as well as raised service request with makemytrip for which the reference ID is [[protected]] but yet there is no response from makemytrip. Requesting you to please look into this issue and help me in getting rest of the refund amount. MakeMyTrip Booking ID NF[protected] Reference Number is­ IN1412R6S277493 Makemytrip customer care - [protected]

Hi, I made a booking for 1-DEC-2014 from Ahmedabad to Bangalore and the amount is Rs 6525/- (connecting flight) Booking ID -NF[protected] Ahmedabad to Mumbai -- flight no 9W - 7023 Mumbai to Bangalore -- flight no 9W - 411 I recevied a booking confirmation and e-ticket before reaching the travel time. But when i reached airport, i was shocked that only one ticket is confirmed out of two (Ahmedabad to Mubai is confirmed) When i called the customer support they said 9W - 411 flight was cancelled and it is non-operational (After checking with the respective airline i came to know that filght was operational). After calling couple of time to customer support they suggested me to book any of the flight from Mumbai to Bangalore and make my trip is going to refund the new ticket amount. I booked a new ticket with an amount of Rs 5324/- (fligh no 6E 212) Till date (8-Apr-2015) I have not received the complete refund. Pending amount is Rs 1518/- Issues:- 1. Worst customer care 2. Giving false information that the flight is non-operational 3. Cancelled the ticket on 4-Dec where as journey date is 1-Dec (show casing that I have cancelled the ticket where it was done by Make my trip) 4. Not proper response even after calling many times to customer support.

Respected Sir/Madam, Ref : NF[protected] Its a Shame on you and your company. Just fooling people. When the person is saying truth . It means only you people speak the truth other all are liars. Your website was surely having the problem and I am sure I had clicked for booking from Mumbai to Banglore. You just wave of the penalty. As Flight No. G8-395which have been booked because of the mistake of your website is been sold out. Just change my date to 28th May for Flight No.G8-326 without any penalty. As it is your companies mistake. Person from your company told me to Revert in 72 Hours but he did not. He told me that he will asked the airlines people to wave off the penalty. Just Stop fooling people. See the volume of business i give to you Sir. Atleast care for good customers. It is the mistake of your website. I am sure i had entered Mumbai - Banglore I am really upset with your website. It is just becomming difficult to book through your website. I wanted to book the ticket for May 15th Mumbai - Banglore. What the hell the ticket is booked from Banglore to Mumbai according according to its own timming. What the hell is this. Your people calling me and they committed me that there will no further problem from make my trip so you book all the tickets through your website. First your website was showing that the server is down on mobile app . And when it become alright to my surprise i booked the ticket from Mumbai to Banglore for 6.05 am flight of Go-Air. And your app booked me from Banglore - Mumbai for 15th May 7.20 am on its own . I want my refund this time I wont let it go . Before also money got debited from my account and ticket was not booked I got the money back after 20 days. I just want refund or else this will be taken to aviation minitry and also to Mr. Narendra Modi. That how you people are cheating people for getting money for date change. I would not tolerate this any more. Make my Trip people is calling we will investigate. What the hell. Its just because this people have our money. Give me my proper booking. which was orginally entered which was from Mumbai - Banglore on 15th May. Sir it is the request to aviation minister kindly look into the matter serouisly and do the needful. This travel websites fool people like anything. Sir it is Mistake of the website and this make my trip people are asking 1750/- per person as penalty for booking another ticket. Means charges are more than charges of tickets. Even Airlines are charging money like anything. Why in India Customers are fooled.What the hell is going why r u fooling us I want my money back For GreenLemOn Holidays, Jignesh V Parekh, [protected]

Dear Sirs, I am mailing regarding an outstanding issue I have with MakeMyTrip for a flight I had booked. I had booked a flight to Jaipur Bombay Jaipur for 25 Jan 2015 returning 27 Jan 2015. This was booked on Go Air. Due to weather conditions the flight had not taken off from Bombay till 10.00 AM at least on 25th Jan. Go Air staff authorised a full refund and made me sign a claim form too. Till date MakeMyTrip has not forwarded that refund to me. The case ref is : A Reference ID[protected]. I have been going back and forth trying to get a solution but no response from MakeMyTrip. I had also spoken to my bank and withdrawn the transaction but they have debited me again. [protected]@msn.com Kindly Assist, Dinal Pattni

dear sir i avadhesh mittal booked my bus ticket from delhi to agra today. my transaction no. NU[protected]. when i was booking my ticket at that time 199 Rupees amount is being shown on make my trip screen. but when i booked 249 Rs is deducted from my dabit card. then i called to customer care of yours he told me that 50 rs is our service charges. but this 50 rs was not showing on screen when i was booking my ticket. some health insurence option was there for 50rs. but i did not take that insurence. please tell me why did u charged from me? please response. thanks®ards avadhesh mittal contact no. [protected]

I booked for a holiday from Chennai to Goa for 6 passengers through Make my trip.com on 10.3.2015 under booking reference IN1503B9S083342 for both Air ticket and accommodation. After accepting my reservations, I was asked to pay a sum of Rs 106, 740/ which I paid through my Credit card and the Bank also approved the payment. After collecting the money from me, a message popped up in my computer screen to tell that my reservation was not confirmed and that I would get a call from them. After 2 hours one executive called and said that the price had gone up and wanted my authorisation to charge this value also. I refused and asked him to cancel my booking and refund the amount of Rs 106, 740/ stealthily charged from me. They confirmed, vide their mail reference[protected] dated 11.3.15, that my bookings were cancelled and have initiated refund of Rs 106, 740/ as of 11.3.2015. Thereafter, on my further follow up through mails/ phone calls, different people tell different version; all my complaints/ escalations etc., were smartly deleted by them as if they wre resolved. Even my account of their portal now shows that I have not made any bookings with them nor any complaint pending. I am sure this travel portal is indulging in organised crime to swindle people who make bookings for higher value through them. I have already initiated legal course for bringing up a winding up petition of this Company under Sec 433(e) of the Indian Companies Act and also planning to file an FIR with the jurisdictional Police station for the fraud committed on me. Suryanarayanan

My name is tejal shah Email add [protected]@gmail.com i have tired booking international flight ticket twice from make my trip first was on 2nd april 2014 after the payment page i got error tickets could not be booked and the payment of 74000 was debited from my credit card. Again on 4th april 2015 i have faced same issue where my tickets were not booked but my card is debited for 77000. In total my 150000rs plus has been blocked on my cards and i am not getting and proper response from make my trip when called customer service they keep on transfering me from one dept to other and at end the line gets disconnected.

Hi All, The below message I got on 18th Feb 2015. The refund would reflect on your card in next 7 business days or the next billing cycle whichever is later. Now date is April 3rd 2015 and still not credited. Only getting reply the same email template stating " Kindly accept our sincere apologies for the inconvenience caused to you." Please find the Reference ID's raised for this issue. Re: Reference ID:[[protected]] Your MakeMyTrip bus e-ticket for booking id:NU[protected] (Chennai-Bangalore) Re: Reference ID:[[protected]] Reference ID:[[protected]] Your MakeMyTrip bus e-ticket for booking id:NU[protected] (Chennai-Bangalore Re: Reference ID:[[protected]] Step-2 Complaint Escalation Re: Reference ID:[[protected]] Refund Mail With reference to your following booking, refund is being processed. Booking No :NU[protected]Refund Processing Date :February 18, 2015Refund Amount :472.00 The refund would reflect on your card in next 7 business days or the next billing cycle whichever is later. Best Regards, Stephen [protected]@gmail.com

Hello, I had a booking with spicejet and the travel date was 4th jan, i booked it from "makemytrip" and the flight was rescheduled for more than 90 minutes so i had to cancel the booking and i made a cancellation through makemytrip on 2nd jan around 6:30 pm and in this case i was supposed to get full refund according to terms and condition but as confirmed with spicejet my booking was not cancelled with spicejet but its cancelled with makemytrip i got all the proofs, i kept calling them on the dates given by them but they just keep on saying that they will write the mail to their seniors, and spicejet is denying to give refund as the booking is not cancelled with spicejet so please help me.

I have booked 3 tickets in jet airways for 8th of april 2015 and those 3 tickets include my father, mother and my grand mother.. My grand mother recently had a knee surgery and she had to change her plan due to certain circumstances... Now I am asking that why cant his son can travel on his ticket..I am ready to show all id proofs of both my grandmother and his son willing to travel.. Poor response from make my trip side... Sir, please help us in this matter as soon as possible as we are waiting for your response.. Thank you::