MakeMyTrip India Complaints & Reviews

I planned my visit to Vaishno Devi (Katra, Jammu) and opted for “Make my Trip” to book my bus tickets and it turned out to be a “NIGHTMARE” for me. This was the very first time I was using “make my trip” but I can assure you that this was the first and the last time... I faced so many issues that I m very much frustrated with the arrangements. Firstly, I booked my tickets for 25th May 2014 in “Swagatam Holidays” because I used their services in the past and they are quite a trusted name in bus services. However, on 23rd May I got a call from you customer care and he informed me that the tickets have been canceled due to some issue. I had no options other than asking for a substitute. My tickets were booked in “Shree Sai Nath Holidays” by your executive as a substitute. I expected same services from “Shree Sai Nath Holidays” which I was suppose to get in “Swagatam Holidays” but I SERIOUSLY GOT NOTHING. I booked 10 seats and here are the booking details PNR/Ticket Number: SA2J9J MakeMyTrip Bus Id: NU[protected] Bus Operator: Shree Sai Nath Holidays Bus Type: Volvo A/C Seater Executive Luxury (2x2) PNR/Ticket Number:M7E4QY MakeMyTrip Bus Id: NU[protected] Bus Operator: Shree Sai Nath Holidays Bus Type: Volvo A/C Seater Executive Luxury (2x2) The issues that I faced are: 1. No boarding location was provided on the ticket and when I called the operator (number given by you mentioned on the ticket) he was so rude to me as if I have taken money from him. I will quote him what he said “AAP LOG DELHI SE TICKET KARAKE AA JATE HO AND FIR HUMARA SIR KHATE HO”. After speaking to me rudely he gave me a number of another guy. Initially he didn’t’ picked my phone, I tried for more than 10 times but got no response. It was 5PM in the evening and my bus was scheduled for 6PM. He picked my phone at 5.30PM and had no idea about the bus number. I asked him to give me the bus number and in reply he said “Sir BUS NUMBER TO NAHI PATA BUT RED COLOR KI HAI AND RST LIKHA HAI AND JAHA AAP KHADE HO WAHA NAHI MILEGI” and he gave me a different location. Now my point is why I was not informed about the change in location and why I was not given the bus number. The language used by the bus operator was not acceptable. 2. I self-identified the bus as per the description given by the operator and boarded the bus. The second incident happened was quite strange. There was a guy who claimed that Seat no. 16, which was mine, is his and he also had a ticket with Seat no. 16 on it booked from “Make my trip”. How can 2 persons have same seat numbers? STRANGE... The same happened with one more guy, He also claimed to have Seat no. 15 which was mine, is his and he also had a ticket with Seat no. 15 on it. There was no operator to sort this issue out. The operator arrived at 7.15PM and the issue was sorted out. 3. The bus was scheduled to depart at 6.30 but it was departed at around 7.45 and there was no one to inform about the delay. The driver was there but he was only saying one line “Mai to naya hu mujhe kuch nahi pata” 4. No water was provided. I have travelled in many Volvo buses and everyone provided water bottles but this time nothing was provided. 5. The bus had no video facility. 6. The passengers were behind the bus driver to stop for dinner and the bus driver refused to listen to them. The bus was stopped @12AM in the night for Dinner. Who will eat dinner so late? We were so hungry but no one bothered for that. 7. Lastly, and quite interestingly, the bus I initially opted for “Swagatam Holidays” was there standing in the bus stand and departed @6.30 as scheduled. I need an answer from you guys now that why my tickets were canceled? I was tortured from all corners and I won’t let this go by. I need a proper explanation from you guys. I was tortured mentally. The above mentioned issues are more than serious and are not acceptable. I spent Rs. 12500 not to get tortured like this and ill-treated like this. I need answers to all my question.

I had booked a ticket on 22 Dec 2013 for a journey on mumbai mail on
18 Jan 2014 but the train was cancelled by the Indian Railways. So as
per being instructed by the makemytrip i had filed a TDR complaint and
was supposed to get a refund on 19 April 2014. But I didnot recieve
any refund and the page of refund status shoes approx refund Rs 0 as
of today.

PNR : [protected]

I tried to approach MakemyTrip but their repeated response was:
We would like to share some information with you regarding the filing
of TDR of your rail ticket is rejected by irctc because your journey
date was Sat, 18 Jan 2014 and you have file tdr on 19 Jan 2014.

Your help will be highly appreciated.

I book a train ticket on 10th May 2014 from makemytrip.com which cost me Rs.9508.109 (3A room for 4 persons).The train's name is Dbrt Rajdhani and no. :12424.The train is scheduled for 28th May 2014 from New Delhi to Guwahati.But my friends and I did not get the ticket.So, I want my money returned as soon as possible. My PNR: [protected]

Makemytrip.com lacks even the basic level of customer service.rip A flight that I had booked through them on spicejet was cancelled and I was informed by the airline. As a result I called MakeMytrip to make alternate plans. Here is when the problem started: 1. Makemytrip had no idea about the cancellation and kept telling me my reservation was confirmed. 2. We had to do a conf call with the airline to prove to Makemytrip that the flight has been cancelled and that we needed alternate arrangement. this required multiple phone call and hours spent. 3. Finally when Makemytrip caught up with the situation, I was told that the situation needed to be escalated and that I would get a call back from the supervisor. 4. Call never came and when I called back I had to repeat all the above mentioned steps. THis time around I told the service rep to document all of these steps so that It is there on my account and if at all some one else is involved I wont have to repeat all of it. I was assured that all was documented and that again my call was being escalated to higher manager so that not only they can give me back up travel plan but also see what can be done for me for inconvenience caused to me so far. Once again I was promised a call back. 5. 12 hours later the call never came and when i called again.. sure enough we had to start at step 1 where the rep kept telling me that my reservation was confirmed and all was good. NO surprise that I had to repeat all of it again.. 6. I am on call with them for last 1+ hour for the 5th time and I still dont have a solution. They have 0 customer service, poor internal tracking methods, [poor documentation and to top it all, no accountability. I would like them to absorb a portion of the costs that I incurred in order to make alternate arrangements. This will be for the inconvenience caused because of the poorer than poor customer service by Make my trip.

I booked a trip to Hongkong with ID[protected] I paid extra Rs 6500 to include 1 way tram ride to the peak and madam tussads. After reaching there I was told it has not been booked by MMT& they refused to take me on these trips . They said sky 100 was included which I DID NOT book...infact when the itinerary was sent to me, I had specifically called MMT to ask about this discrepancy but was told everything was included in the same...where as when I reached hongkong, they said nothing was included, only sky 100 was included & that day sky 100 was closed so I did not get sky 100 also !! when they knew sky 100 was closed on Mondays why was it put on my itinerary on Monday in the first place ?? there was no night market included, the guide just dumped us at a dirty Indian restaurant & left.I was told the dinner will be at my hotel so there was no transportation problem where as in reality it was in some area far away from my hotel which has no public transport connectivity, I had to hunt for taxi at night in rain alongwith my son in an unknown place . also in the hongkong city tour repulse bay, aberdeen fishing village were not done as promised in the itinerary by MMT...the guide was extremely rude, she (Candice) had a big ugly showdown with all o[censored]s at the jewellery factory where she told all o[censored]s to leave the tour and go on our own. and all this after having paid the entire amount in full !!...I had to pay extra $300 to enter the Madam tussads & could not do peak tram at all . also I was never told there will be a deposit taken at the hotel, they took $ 2000 at the hotel on check in, even though I had fully paid for all services in advance which put me in a difficult situation as I did not know about this & had not catered for this deposit considering $ 2000 is not a small amount !! the tour was late EVERY SINGLE DAY, the guides were rude & unfriendly, the pick ups were scheduled in all different directions, wasting almost 3 hours daily in just pickups, Candice even made fun of people who could not understand her accent, all in all a bad experience . I want a refund of the extra money I paid for the madam tussads & peak tram ... I have mails confirming all my statements !!

I have booked tickets or the date 7nd aug, 14, 12th aug n 2 nov 14 from lucknow to pune amounting to 3736 inclusive ST, for which the payment option was selected as 0% EMI option from HDFC.I checked with HDFC bank as well as your customer care that the 10.7% charged which has be leived has to be refunded back from Make My Trip.Can you please do he earliest and confirm back

I recieved and email from make mytrip becuase i book a ticket round trip from abu dhabi to manila by philippine airlines an they said to the email that my flight being re scheduled and just find the scheduled below but nothing was being attached there, , its hard also to call to them because there is no telephone no/cel number to be contact in case of some information that we need...please just reply and give me a clear information regarding on it.. Thanks and have a nice day with you..

i have a terrible experience with makemytrip international flight booking... first of all they promised in their site that the cancellation charges would be 1200 on the day of booking.. now i dont see the same promise to be kept.. i called the call center and talked to them for 1 1/2 hour to make them understand that i was shown 1200 for cancellation - they finally realised that there is some discrepancy and promised to call back within 4 hours.. there is no call back ... and when i called them back.. i am kept on hold for about half an hour now.. the call is handled by yathesh and rohit.. and they are not responding.. it is just kept on hold endlessly... my whole day is wasted on this follow up.. . i lost the opportunity of seeking other options also.. and still my concern is not resolved :(

i have a terrible experience with makemytrip international flight booking... first of all they promised in their site that the cancellation charges would be 1200 on the day of booking.. now i dont see the same promise to be kept.. i called the call center and talked to them for 1 1/2 hour to make them understand that i was shown 1200 for cancellation - they finally realised that there is some discrepancy and promised to call back within 4 hours.. there is no call back ... and when i called them back.. i am kept on hold for about half an hour now.. the call is handled by yathesh and rohit.. and they are not responding.. it is just kept on hold endlessly... my whole day is wasted on this follow up.. . i am seeking this as the last option to check for resolution and then i shall approach consumer forum to give me value for the money i spent.. I was promised to give an explaination whenever approached but in vain.. i still dont get any resolution and i lose the opportunity to get the reasonable fare plus advance notice time would be gone by the time i get their response..

Booking ID CA1401B4S000173 It has been 2 months since I have been calling and following up and I get excuses all the time. I found it it be very unprofessional that it's taking 8 weeks but still no progress to refund. There is no accountability to resolve my issues. I have waisted several hours chasing ppl at call centre but no result. Feels like i am dealing with a road side agency and not a company. I am very disappointed...

I was booking holiday package for 4th July 2014 online but when they confirm my booking it shown departure date is 8th of June 2014 after 10 minutes of my online booking, right after i have send email to For any query regarding this package, please email us at [protected]@makemytrip.com but bounced back to my email. again i send email [protected]@makemytrip.co that also bounce back, I have filed online complaint but no response lastly tried calling their customer care they keep disconnecting and i have made 30 calls but non of agent talked to me all they just hang up.

I have already paid I need to file a charge back if I don't get my complaint resolved by tomorrow.

I am writing in Utter disgust and dismay that my Money has been debited a week back neither I got ticket nor money returned back. Your helpless customer care keeps on giving new Booking IDs for an UNBOOKED TICKET with latest one IN1405B8S074068. I seriously dunno where to seek help from and what shall I do with these booking IDS. Its very easy for you guys to say that money is lying in payment gateway, now tell why I can't talk directly from them if they are not returning back the money. My money and I only suffering coz neither you guys care enough to give me ticket nor money on time (that I can book on my ticket). Any one pls give the corporate office contact details either on fb or any where, I need urgently. Thanks But No Thanks

I booked my flight from A, bad to Pune on 24th of Indigo Airlines through Makemytrip website.Flight was rescheduled by more than 2 hours so I cancelled that flight bcos its useless for me.Makemytrip refunded me on Rs. 849/- out of my booking Amt Rs. 2724.When i make complain to make mytrip they told that Indigo has refunded this much amt to them.When i go through Cancellation Policy of Indigo Airline's website I found that if flight is rescheduled for more than 2 or 3 hours (depending on journey time) company will either me full refund amount or book another flight at my convenience date.I m not satisfied with makemytrip customer support team as it is their duty to fight with Indigo Airline as we booked ticket through makemytrip website.

Booking id: NU2H[protected] Actually I booked a package for hotel and
bus on 9th-april-2014 but due to technical error bus booking was not
confirmed so I told for cancellation of hotel also because if I am not
able to reach their then what is the use hotel booking. Later I got the
refund for bus booking on 17th-april-2014 then I again talk me with
costumer care for the hotel booking they told me wait sir you will get
your refund on 19th-april-2014 I got the mail and sms for refund
initiation from makemytrip stating that you will get
your refund in between 3-7 days. But till yesterday on 29-April-2014 I
haven’t got the refund. Then again I talked with costumer so on
yesterday’s evening when I talked with them costumer care is telling
that we haven’t initiated your refund and costumer care is accepting
that which message you got is fake message from makemytrip for refund.
So sir kindly see the issue since early I am using makemytrip but this
scenario is trust breaking. Please solve my problem.
and after talking with costumer care they are showing me receipt of refund of bus booking 5880.
so kindly solve the problem. every time they are telling we will return you within 24 hr and nothing they are doing. kindly tell them to return the refund of 5756 of hotel booking. now it is more then 1 month.

I SENT following mails to your correspondent Mr Hiten & Rakesh NO RESPONSE IS RECEIVED TILL DATE

I did sent 2 mails one on 1/05/2014 which is under

I wanted share my nightmare experience with you and your vendors.

Firstly regarding the vehicle.
See as per the itinerary the journey is too long. The vehicle which is provided is not vehicle. Its cart. You know we left delhi at 9.30 a.m when we reached nainital it was 9.30 p.m. Few o[censored]s were more than 50 years. Who never had back pain. Experienced back pain for the vibration of the vehicle. All us really felt sick for the atmosphere and quality of vehicle. My request to you is don't provide this type of vehicles even for short distance travel.
After having 12 hours of journey. We got our room keys at night after 1.5 hours of check In. You know its totally mess in booking. They are telling 3 rooms and offering different categories. In fact Actual booked was 4. Finally after 1.5 hours we could able to get 4 rooms. You people tell something over telephone and it is something else in vouchers. Finally what was offered is different.

Secondly in Corbett. We don't offer such rooms to our maids. The only thing I can tell is its worst. Bathrooms you cant imagine.

After reaching Corbett we asked our vehicle driver to drop us to elephant shapari pick up point. Driver said its extra. Hence we made our own arrangements and paid them 1200. Then we asked for sightseeing in corbett. The driver said it is not there in itinerary and asked us to speak to his boss. We felt bad. We dont want pollute the atmosphere. We thought to leave it there. We made our own arrangements for sightseeing for that we paid Rs. 3300.

Since our itinerary is finalised I had been asking telephone nos of persons to be contacted in case of emergency. But it was not provided. The telephone no provided by you for vehicle is not responding. Like that.

These are only highlights. You people not clear in the itinerary. because of that all these problems.

The Second mail is sent on 04/05/2014 which is as under

Now the turn of Hotel ashirvad in mussorie.

The standard rooms ah! its better no to say anything. Both rooms and bathroom s doesn't have any ventilation at all. When we entered rooms it was bad smell. The bed spread and blankets are very gundhi. Then we decided to upgrade the rooms. You know when we checked in it was about 6.45 pm by the time we got the rooms it was 8.30 pm. You know our precious time of 2 hours is lost.
You know ours is MP plan. The hotel doesn't have restaurant. Hence food is served in the rooms itself based on the order. We finshed our dinner on 2nd may and breakfast on 3rd may morning and about to go for sightseeing. The manager Indresh came to me and said as per the plan the dinner is limited to Rs 200 per person and Rs 100 per person for breakfast. In our case as per him it is Rs 1600 for dinner and Rs 800 for breakfast. The matter is why this is not mentioned in voucher and why it was not told at the time of check in and why its after first day.

Because of the above issue and poor quality of food we informed them we don't want dinner and breakfast for second day. Accordingly we didn't took any thing.

Since the rooms were upgraded there was additional charges. We requested them to deduct Rs.[protected]+800) from the bill. They did not agreed. We paid the full.

Please address the issue and refund the amount.

I am sorry to say this. From day one I am asking you people to provide the contract details of person whom should contacted but it is not provided. We had worst experience with you people and all your vendors throughout the trip. I will tell why in my next mail.

Till date I have not received any response from your side please address the issue.

I have booked an ticket through makemytrip.com, while booking i have been prompted to DO NOT BOOK TICKETS THROUGH MAKEMYTRIP.COMavail 15% cash back through SBI credit card.
After booking.. They have given only 300RS instead of 1950Rs.
They told some stories...

DO NOT BOOK TICKETS THROUGH MAKEMYTRIP.COM


They are cheaters.. Fraudulent company.

Regards
Chandu

I had been for aa tour to Hong Kong with make my trip it was our lady trip with them it has been the worst experience they r so. Mis managed they don't inform anything in advance more over after reaching to hong kong these people change the whole etinary they reschedule it the whle first day schedule was shifted to the third day and first day they kept it free moreover charged us money for that day for outing and third they told they would b taking us to Macau that also never happened and they took extra charging for dinner so we thought it would b in our hotel itself and these people keep dinner in the main city and the worst part is u have to travel to the hotel by on our own and the hotel is which is given is so far it's the last station on hong kong wat have they taken money from us last day there was not even drop to the hotel it was a torture for us I had. Been with my mother and younger brother we do tours so that it is safe and they charge for wat I want my money back

I had booked a Tour Package for Mauritius from 20th~26th Feb’14 after a long discussion with Make my Trip person….It was our Honeymoon Package, , , (Rs. 1.65, 000/-) As per the conversation the below itinerary was confirmed by them before leaving from India… AS CONFIRMED 20th Arrival, 21st – North Tour, 22nd – Leisure, 23rd – South Tour, 24th Leisure, 25th – Ile Aux, 26th – Leisure and finally 27th Return ON AIRPORT ONLY WE WERE GIVEN TOTALLY OPPOSITE SCHEDULE AND WE ARE FORCEDTO FOLLOW THE SAME. 20th Arrival, 21st – North Tour, 22nd – South Tour, 23rd – Ile Aux, 24th Leisure, 25th – Leisure, 26th – Leisure and finally 27th Return We had gone there for Honeymoon and it had not gone as per our wish list just because of wrong commitment or depiction of wrong picture just to add one more customer…. Neither we able to enjoy as per Old plan nor new plan, so we would not able to absorb the same also happily…It was wastage of our money for me.. Cheating done… Make my Trip Reply Dear Nitin, Sir, As per our conversation I have informed to our vendor for the same plan. but in Mauritius however it got changed. You have to inform me once when the day wise itinerary was handed over to you so at that time I have talked to my vendor and can arrange the same. Then also I am sorry for the inconvenience caused to you. I apologies for the wrong commitment, Thanks & Regards, Burhan Make My Trip I have received a apology mail (Above), but just becaise of their false commitment i had spoiled my honeymoon(Most Important time of anyone''s life) as well as spoiled the oney (Rs. 1, 65, 000/-) PATHETIC SERVICE.. NO CALL YET EVEN AFTER COMPLAINT LODGE(Mauritius - Make My Trip!//// IN1312B3S165252) WORST WAY TO TREAT CUSTOMERS.. SUCH A BAD SERVICE PROVIDER WHO IS RUNNING ON FALSE PROMISES/COMMITMENTS.. WOULD NOT GO LONG.. 4TH MARCH COMPLAINT SENT TO THEM BUT EVEN AFTER ALMOST 1 MONTH NO CALL/INQUIRY FROM THEM.

I cancelled my flight tickets on 30th March 2014 but so far the amount has not been credited to my account. The refund amounts to Rs 56000. I was informed from Make my Trip that the amount would be credited within a span of 3-4 working days or a maximum of 12 working days in case of Nationalized banks. But almost a month has been elapsed since I have cancelled the tickets but no quality response from them so far. Each time when I contact them they say they will resolve the issue within 72 hours and I have been hearing this from the very first time I contacted them. Many among their customer care executives don't have an extension number or they refuse to give one and each day when i call them I have to repeat the whole story again. I am expecting refund and additional penalty for the delayed payment from your side for each day delayed. Please help me in getting the refund as soon as possible as a major amount is involved.

US1312B3S002584 Booking ID. I have made atleast 20 calls over the past 6 days to have my flight re booked to an earlier date. All I get is excuses, and the same reassurances about a mythical 'call back'. Having used your service multiple times in the past, I can assure you that this will be the last time me, my family or any of my friends ever do.