MakeMyTrip India Complaints & Reviews

Dear Croncerned, Wiimmediatelyh reference to booking id NH[protected] we have booked our hotel on 11th July 2014 to 14th July 2014 for two rooms through makemytrip in sheel hotel Shimla (Himanchal Pradesh) the pictures they have uploaded on the site were very neat and clean that why we booked the hotel, we reached in hotel at 4am of 12th July But as we entered In to the hotel it was completely different with the pictures they have uploaded on the site it was so very dirty and suffocating rooms, we immediately denied to stay there, but the only person who was available there said that please wait till morning till the time hotel manager is not reaching here, plz talk to him and i am not the right person to discuss about it, obviously it was 4 am so we dint say any thing and we kept on waiting for the hotel manager, all of sudden a unknown person started to knocking our door badly stating that why did you park your car infront of the hotel he was shouting very badly on us we just scared badly, so it was anyways very unsafe. finally we passed our 3 hrs there at 7 am in the Morning we called the hotel manager, he said that i will be coming in the hotel by 8am we also had to wait for next 1 hr as well finally he reached and we told him we are leaving the hotel cause it is very unsafe and dirty that hotel manager charged us with the service tax and luxury tax and asked us to contact makemytrip for refund. we called then makemytrip immediately then makemytrip says that plz click the pictures of the hotel we will refund your entire booking amount if it is different from our records we did so. Makemytrip accepted that pic's are completely different but they did not refund the entire booking amount the had cut one day hotel charge from us, but as per the terms and conditions mention over the bouchers the should have returned the complete amount, they had supposed to pay us 7200 but the paid us 4800/ but why. We had mailed them many times calls them thousand times but the people always ask us to have patience and wait, they mentally harassed me, we had to check out the sheel hotel on 12th July's by 8.30 am and we suffered a lot to find other hotel on weekends day, all hotel were booked we faced many difficulties because of the wrong information and pictures provided by them on there site, after all they don't want to refund our money, i am also sending you the ticket bouchers and terms and conditions mention over there kindly check and take corrective action. They have mentally harassed me, , plz help plz help, i am also providing you the hotel pictureswe taken by ownself

Sir I have booked my honey moon trip through make my trip my booking id is -IN1401B4S180536.DELHI TO NEPAL and one of customer care execuitive Mr. Aleem khan call me from this no.[protected] and booked my trip but his all commetments& promises are fake. At the time of booking of my trip he is very gentle but when i call him after my trip he didn't pik my call and & when he pik my call & I talk about the fraud what he did with me he said "JO karna ha kar le " . Mr. Aleem khan has not any manners or way to talk. He is the man who spoiled my honey moon trip.He is the man who spoiled my money&time. From the starting of my trip his all commetments going fake, even the Itienary is also fake and when i reached nepal the hotel is worst, food is worst, & then the time for sight seeing the transportation is horrable. Then i call ALEEM KHAN from nepal he said JO KRNA H KR LE... . I kindly request you to please take appropriate &strict action against for Mr, ALEEM KHAN& MAKE MY TRIP . I want my compensation from Make My Trip .

Kindly revert me ASAP.

Regards
TANUJ GOSWAMI
PH- [protected]

I was told that and got a confirmation mail on extra baggage but at mid of journey I was supposed to pay 110 dollar's for my baggage. I was trying to get my problem resolved since 1 month but all time I call and get a promise and I was cheated till day. I am totally frustrated and I am in to a mentally retreated because of makemytrip.com, I have called many times to representatives to resolve my issue nothing is done to me, I have wasted a lot of money calling to makemytrip for reclaim of my money. I have attached the screen shot of all mails that I have been sending from day one of my trip to united states. I have faced a lot of problems since I started the journey with makemytrip. Till now my problem is not resolved, every time I call to one of the representative they promise me that I will get a callback from his senior, I wait for the call but I won't get any. All the time I am getting cheated, the last call I spoke with Ravi Kumar he said I will get a call from his supervisor with in 4 hours, before ravi kumar I spoke with Jyoti.ChouhAn even she promised that I will get a call from her supervisor, but I didn't. My phone No: +[protected] My Booking ID: IN1406B0S186677 My registered Mobile No: [protected] Thanks & Regards Praveen Kumar TN

I had booked two cottages for two nights ie 24th and 25th October at the above resort via make my trip on 31st August by two transactions .Transaction id-IN 1408B2S247291 for Lillian cottage for Rs.16643/- and the other -transaction id-NH[protected] for Mangolian Cottage - for Rs.11384/-. For both the bookings payment received by make my trip. Co-incidently I called the resort regarding my booking. They informed me only one cottage was booked. They told me they had informed make my trip. Make my trip didn't bother to inform me. Instead when I called they offered me new destination and hotel. Why the hell should I change, my holiday plans. All I want is to go to the same place- resort with the same room booking which I got confirmation through make my trip. Kindly help me to sort this problem at the earliest. Thanking you

Team, I am not sure how to deal with this situation.From the day 1 when I have booked this GOA POackage, Make my trip is not fulfilling there promises: 1) First of all it was communicated to me that Early Check is Fine but Hotel charged us money for early check in. 2) When I complained for Hotel, Mr Vaibhav (Sales Person) communicated me on call that Hotel change will not be a problem but no change was done & I move to other hotel at my own expense. 3) Bus from Goa to Pune was cancelled at last minute but no information for this cancellation was given by Make my Trip. 4) It was told to me That your Sales person has never committed to me for Hotel Change.Though It was an attack on my integrity I still allowed to Prove your point by tracing calls.After some 4-5 days it was told to me that Call Tracer will be provided by 31st July 2014 but still I am waiting for the same.

Dear MMT team, Please take note of this complain about Rs 29098/- deducted from my credit card during flight booking on makemytrip from Bangalore to Srinagar on 3 Sep 2014 night but no ticket confirmation was made. Kotak card trx id - 056667 (Rs 29098 deducted on 3 Sep 2014 ) makemytrip cancelled trx id - NF[protected]as provided by MMT agent) I have requested both bank and MMT to look into this complain and refund the amount at the earliest as makemytrip has confirmed that no such amount was recorded in their system and as per their records the transaction was declined by Kotak gateway but actually amount was deducted from creditcard, makemytrip cancelled trx id is attached - NF[protected] Please let me know with your investigation... Thanks Amit [protected]

I wanted to book a customised package for Singapore and other destination for which i contacted Make my trip in the 3rd week (approx date) of August. My case was taken up by their advisor Ms. Megha Biswas and i was assured that i will get the itenary by the same day in the evening. Even after repeatative follow ups via social media make my trip did not make an effort to work on my query. Later this case was taken up by other advisor Mr. Anuj srivastav but it was the same case here. he did submit an itenary to me but it was incorrect. I requested for correction but the delivery timelines were not met. Due to this delay the i have to pay more for the airline cost and the hotels which i wanted to book are unavialable. I request you to take the needful action as this process as wasted my time and money.

sir on 1st september i have booked one ticket coimbatore TO mumbai in your wepsite by central Bank of india and Bank transaction no is[protected] but noy yet get PNR No my name is naveenkumarsakthivel and email id is [protected]@yahoo, in my journy date is 7th september 2014

Hi, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I had made a Hotel booking through MakemyTrip for a well planned trip to Chickmagalur on 15th August 2014. The booking details is as below. · MakeMyTrip Booking ID: NH[protected] · Booking Date: Fri, 08 Aug '14, 14:15 hrs · Total Amount: Rs 4277 · Hotel : Hotel Benaka Residency, KM Road, CHIKMAGALUR Ph no : [protected] / [protected] · Room Details : 3 Rooms The hotel booking was confirmed and we were not required to contact either the hotel or MakeMyTrip to confirm the same (in mail sent byMakeMyTrip). However when we reached the hotel on 15th August at 8 PM, the hotel administration, refused accepting that any such booking was done in their hotel from MakeMyTrip. On contacting the MakeMyTrip official through customer care, they spoke with the hotel administration and confirmed that the booking was done. This went on for the next 4 hours and we were left stranded with no hotels and feeling hopeless. We were 6 working professionals, who had managed time with the intent of a good vacation. But by this time we were mentally drained out and all our plans of a good vacation were completely ruined by the Benaka HotelAdministration and MakeMyTrip. On top of that, the Hotel administration was makingbaseless requests to sleep on the floor which we rightfully declined. At midnight, two officials from MakeMyTrip ( Harpreet Singhand Kamal ) talked with their senior management and promised to provide accommodation in some other hotels in nearly area and would give us a call back for the same. However they did not give any call back, and we were left all by ourselves homeless in the middle of the night (1 AM ), completely clueless where to spend the night. In the end we spend the entire night on the streets with no option left. On a personal note it was greatly embarrassing and mentally torturing, as I had promised a good weekend vacation for my friends who had managed time from their busy schedule. And that was completely ruined thanks to MakeMyTrip and Benaka Hotel Administration.

MakeMyTrip.com is living upto their caption – Memories Unlimited. They have been making my memories Unlimited ( worst in my case). Narrating a worst experience with so called No-1 Travel site in India. I booked Flight from makemytrip on 2nd Aug’2014 for nov-Dec’14 to be part of my brother’s wedding. The Flight timing was, departure at 11:15 am from Bangalore (27th Nov ) to arrival in Indore at 1:10pm. From there, I was to board train at 4pm (keeping gap of close to 3 hours after arriving Indore) for Kota, my native place. After 4 days, I got SMS from makemytrip.com stating that there is change in my Iternary. I got in touch with MakeMyTrip.com customer care ( this too is pathetic as it takes 15 minutes minimum to connect to Customer care executive ). They said that my flight timings are changed and now I would reach Indore at 4:15 pm instead of 1:10pm. They gave me two options: - Accept this flight - Get refund for this journey. In this way, I would surely miss the connecting train to Kota which is at 4pm from Indore. This is the last train for Kota for the day. I told the same things to makemytrip executive that since I don’t know anyone in Indore, it would be hard on me to stay in Indore along with my family and I would surely miss my Brother’s wedding. I can not afford to get refund as the fare for same period has shoot up by 50% by the time they gave me this offer. They just said that they cannot do anything. Its been a month with constant follow up without a single reply. Is this the way such brands with proclaim to be No-1 Travel site, perform their duty post sale? I expected that they should provide me a hassle-free journey, however, I have been harassed with such a hazard in their functioning. I do not know how DGCA allows such sites without proper checking on the way they conduct themselves.

Hi Team, I have booked a ticket from Siddapur to Bangalore on 24th Jul for ( DO J : 31st Aug). Amount of 1740 has been deducted from my account but, I did not get my booking done. Attached is the screen shot of the bank transacton. I did not get Booking ID generated in my account, in makemytrip .com Please help me in getting my money refunded. Regads, Prajna Hegde

I wanted to book a honeymoon package in kerala and I had shortlisted specific hotels and flights.so I put up a query on FakeMyTrip. Oops. sorry. MakeMyTrip I got on a chat with one of Mis-sell experts given below is the actual chat transcript between us which he has emailed to me[12:47:51 AM] Hi, my name is Axxxxxx Sxxxx. How may I help you? [12:47:59 AM] Axxxxxx Sxxxx: hi [12:48:11 AM] Axxxxxx Sxxxx: are we conencetd [12:49:33 AM] Dxxxxxx: hi [12:49:51 AM] Dxxxxxx: Appealing Kerala With Private Vehicle(Flight Inclusive) [12:50:00 AM] Axxxxxx Sxxxx: yes [12:50:10 AM] Dxxxxxx: I want [12:50:42 AM] Axxxxxx Sxxxx: may I have your travel date [12:50:56 AM] Dxxxxxx: 13:25 - 15:35 2h 5m| Non stop Kochi - Mumbai JetKonnect S2-5824 [12:51:10 AM] Dxxxxxx: 19 jan to 24 jan [12:51:56 AM] Axxxxxx Sxxxx: do you have booked flight? [12:52:00 AM] Dxxxxxx: 16:20 - 18:20 Jetkonnect [12:52:03 AM] Dxxxxxx: no [12:52:15 AM] Dxxxxxx: but I can do it right now [12:52:32 AM] Dxxxxxx: I want Saj erth resort only [12:53:05 AM] Axxxxxx Sxxxx: may I call you [12:53:29 AM] Dxxxxxx: http://www.sajearth.com/ [12:53:41 AM] Dxxxxxx: ok [12:53:48 AM] Dxxxxxx: call me [12:53:57 AM] Axxxxxx Sxxxx: sure [12:54:44 AM] Dxxxxxx: 9769xxxxx [12:54:44 AM] Dxxxxxx: 9769xxxxxx [12:57:21 AM]’Dxxxxxx’ is currently’Absent’. Approximately 120 seconds until disconnect. [12:59:24 AM]’Dxxxxxx’ is currently’Disconnected’. [12:59:24 AM]’Dxxxxxx’ disconnected(’Participant Left’). This is what he sent me firstHotel DetailsCochin:- SAJ Earth Resort Cochin International Airport, Nedumbassery, Near Airport Room Type: Standard Island Cottage Nights:1 Rooms:1Munnar:- Misty Mountain Resort Second Mile, Pallivasal P.O, Pallivasal, Munnar Room Type: Valley View Double Room Nights:2 Rooms:1Thekkady:- Hotel Grand Thekkady Hotel Grand Thekkady, Thekkady Lake Road, Kumily, Thekkady Room Type: Deluxe Nights:1 Rooms:1Alleppey:- JCT House Boat Houseboat Kalathil, Nehru Trophy Ward Avalookunnu P.O, Punnamada, Punnamada, Alleppey Room Type: 1 Bedroom Deluxe Ac Nights:1 Rooms:1I asked him to cancel Thekady and make it 2 Night Cochin| 2 Night Munnar| 1 Night Allepey Houseboat and this is actually what he gave me Hotel Details Cochin:- SAJ Earth Resort Cochin International Airport, Nedumbassery, Near Airport Room Type: Standard Island Cottage Nights:1 Rooms:1Munnar:- Misty Mountain Resort Second Mile, Pallivasal P.O, Pallivasal, Munnar Room Type: Valley View Double Room Nights:2 Rooms:1Alleppey:- JCT House Boat Houseboat Kalathil, Nehru Trophy Ward Avalookunnu P.O, Punnamada, Punnamada, Alleppey Room Type: 1 Bedroom Deluxe Ac Nights:1 Rooms:1Cochin:- Quality Airport Hotels Near Cochin International Airport, Nedumbassery Room Type: Double Room Nights:1 Rooms:1He never told me it is not 1st and 2nd night in Cochin it is 1st night and 5th night in Cochin and that too in a different hotel than what I had Specifically insisted for all along. He sent me this email on 18/08/2014 04.54 PM and made me make a payment of 10, 000 at 6:15 when I was on my way to Work and I was on the phone with him and my fiancee all this while and there was no way for me to know that he has sent me an email When I asked him to change the package he said he cannot do that so I asked him to refund the money he said he cannot do that either. so on 22 August 2014 07:50 AM I sent an email to what he claims is his manager: Dear sir, My original plan was 19 20 Cochin 21 22 munnar and 23 alleppey I have been given 19 Cochin 20 21 munnar 22 alleppey and 23 again cochin If you check my chat with Aurbind I had very specifically asked for saj earth resort in Cochin and abad copper castle in munnar You don’t have a tie up with abad copper castle so you offered me misty mountain I can understand. It will take 5 hours from allepey to cochin so I was offered first and last night in cochin instead of first 2 nights so that I don’t miss my flight I can understand that But then I have 19 in saj earth resort and 23 in quality hotel in cochin This was never discussed and this is not the ittenery that I had accepted before making the payment Why do I have 2 different hotels in the same city when I had specificaly asked for Saj earth resort? you have never mentioned the name of quality hotel to me. Yes you had sent me an email but what we agreed upon on the phone was totally different from what you made me pay for. If you listen to my calls with aurbind and read the email he sent me you will know that I was actually promised saj earth resort for the first 2 nights till 15 minutes before I made the payment. Sir, I trusted Aurbind like a dear friend and I have referred him to my best friend and my one and only brother-in-law for their honeymoon package he is more than customer care agent to me but now I feel he has cheated me. My friend I planning a shimla manali amritsar Delhi honeymoon for 8 days and 7 nights. this is the reply that I got on 22 August 2014 07:51 Thank you for contacting MakeMyTrip We will ensure a callback from the concerned team within 2 business hours. If you do not hear from us within 02 hours, please share your contact number and our “Priority Team” will call you back. In case you require urgent assistance, please feel free to call us on our toll free number[protected]. PS-Our Business Hours 10:00AM -10:00PM Warm Regards, Team MakeMyTrip It has been almost 10 days and I haven’t got a call from them. also this guy has changed my email ID and mobile number and since last 3 days he is not answering my calls I somehow got his supervisor’s number and he is not answering my calls either my 10000 are conned and my honeymoon is screwed and I don’t even have the right booking ID booking ID 1408b2s150795

Hi, This is in regards to the booking made on the Make My Trip website for my Family. On the 15th AUG 2014 I was making a booking for my family. Since I have recently moved to Bangalore from Chandigarh I wanted my family to come and visit me over in the month in Oct. I wanted to make 3 booking’s for my Father, Mother & Sister since all 3 are living in 3 different parts of the country and we always get together during the Festive season. 1. My Sister Saloni Sondhi from Delhi – Bangalore (Round Trip). - NF[protected]Incorrect Booking) & NF[protected]Correct Booking) 2. My Mother Neelam Sondhi from Chandigarh – Bangalore (Round Trip). - NF[protected] 3. My Father Karan Sondhi from Patna – Bangalore (Round Trip). - NF[protected] Now the problem is that I first made the booking for my sister from Delhi to Bangalore (Round Trip), I first attempted to make the booking as following : a. New Delhi And NCR - Bangalore | Wed, 22 October 14, 09:35 hrs b. Bangalore - New Delhi And NCR | Tue, 28 October 14, 09:50 hrs While making this booking post putting my Credit Card details the Website returned with an error “Server Error – Booking Canceled” which means that the booking did not go through at around Fri 8/15/2014 10:49 PM, now since this did not go through in the 1st instance so I re-attempted to make the same booking once again. However this time the same return flight was not showing up so I checked for the closest return flight similar to the 1st attempt and I attempted and for the following booking at Fri 8/15/2014 10:53 PM which is exactly 4 mins post my first attempt : c. New Delhi And NCR - Bangalore | Wed, 22 October 14, 09:35 hrs d. Bangalore - New Delhi And NCR | Mon, 27 October 14, 22:40 hrs Now this time the same flight returned with the confirmed booking and I was happy to have booked the 1st flight. Post this I also had to make the booking for my Parents for which I did not have any problem. Now while the rest of the 2 booking which were at around : 1. Fri 8/15/2014 10:59 PM : NF[protected] 2. Fri 8/15/2014 11:32 PM : NF[protected] Post I finished making all the booking I checked my Cellphone and found that the Credit Card was already charged for 4 Booking instead of 3 bookings. And the flight for my sister from Delhi-Bangalore was booked twice. And for the same Passenger Saloni Sondhi I had 2 bookings charged twice respectively : 1. NF[protected] : Rs 5, 950 2. NF[protected] : Rs 5, 052 I immediately called the Make My Trip Telephone Support on 15th AUG 2014 11:45PM which took me 40 mins to connect at midnight, image the aggravation I would have to go through that when the website said that the booking has failed then how did the Credit Card get charged. I spoke to a representative who said that he has made a note of my complaint and gave me my complaint # as[protected] saying that it would take at least 4 working days to revert post getting escalated and since 15th AUG was a Friday the 4 days would start post Monday which meant I had to wait for at least another 7 days to have a revert. Which I agreed to understanding that this is the process and I would follow the protocol. The Agent assured that since the booking is for the same Passenger name and same date of travel thus there should not be any problem and the refund for the NF[protected] would go through, and he confirmed that the refund would be 100% since it’s a duplicate booking. I also emphasized saying that I am immediately calling just because I wanted to ensure that this is technical glitch due to which this has happened thus it should not be taking a beating of me. However I received a mail on Thu 8/21/2014 11:17 AM, stating that “Please note that we are looking into this matter and shall revert to you in 3 working days. We apologize for the inconvenience caused due to delay at our end.” And excitingly I just noted while tying this mail that the complaint # on the mail was different from the one provided to me on the call the other day Ref ID :[protected]. Anyways I again gave it time to wait since the agent I spoke to said that any ways the booking is for Oct so there is enough time. I had recently moved to Bangalore and had my self over occupied with settling my house and work. I work with Dell as a Senior Manager with India Technical Support and had been busy with lot of meetings and other work so was unfortunately not able to follow up on the same for quite a few days. Also with the assurance that since this is a Technical Glitch and MMT is a professional organization it would treat the honesty on the situation. I called MMT again on the 28th AUG 2014 4:46PM and spoke to Sumit from your telephone support and it was on my 4th attempt that I was able to reach him after been disconnected by other agents on my previous 3 attempts. Now interestingly I spoke to Sumit and he said that the complaint has been taken however the complaint has not been forwarded to the correct deptt, this came as a big surprise to me that after 13 days of me giving you the time to rectify my problem still the problem is at ground zero. I told him that how can I trust that this time he is going to forward my complain to the correct dept. He was really nice in his comm skills and giving me all the empathy and accountability however when I asked him to make me speak to his supervisor he denied me from giving the call to the supervisor. However assuring that he will forward my complain to the correct department and he would have a call back arranged for me the same day by the escalating team or his supervisor. Again no call back was received by me. Next Day on the 29th AUG 2014 5:00PM I again called back since I did not receive any call back and again after getting disconnected 3 to 4 times I got connected to Sabita who was generous enough to at least speak to me and listen to my complaint. But again to my surprise she had no information about my complain made on the 15th AUG 2014. We had a conversation for at least 40 mins during which she said to me that my complain cannot be through as I had made a different return ticket. I TRIED TO EXPLAIN AGAIN THAT WHY WOULD I MAKE A BOOKING FOR A SAME PASSANGER “SALONI SONDHI” FOR THE SAME FLIGHT THE SAME DAY, I AM NOT THAT I WOULD BOOK 2 TICKETS FOR THE SAME NAME, SHE DOES NOT NEED TWO TICKETS TO TRAVEL IN A SINGLE FLIGHT. When I again requested for a supervisor she said that he would say the same thing to me and trust me it is a very sick and very unprofessional customer service that when a customer is requesting to speak to a senior no one has allowed me to speak to a senior and until now I am not able to give my option to anyone in a higher position. Post this she placed my call on hold saying that she is arranging for a supervisor and after 15 mins of hold the line again gets disconnected and no body call me back. Now this is where the entire conversation got ugly when she started blaming me for the same mistake and accused me to be smart to make a change in the booking, she said that the email was sent before. That is when I really opened my Outlook to check the mail and again found that the mail for the booking that I had first attempted which gave me an error was sent later post the second booking which was successful : 1. E-Ticket & Invoice for your DEL-BLR-DEL trip starting 22 Oct for Booking ID NF[protected] : Mail received on Fri 8/15/2014 10:55 PM 2. E-Ticket & Invoice for your DEL-BLR-DEL trip starting 22 Oct for Booking ID NF[protected] : Mail received on Fri 8/15/2014 11:00 PM. (Incorrect booking) I SO MUCH TRIED TO EXPLAIN TO HER THAT MY IF I KNEW THAT THE BOOKING IS THROUGH WHY WOULD I MAKE ANOTHER BOOKING FOR THE SAME PERSON IN THE SAME FLIGHT. BEING HONESTLY SPEAKING THAT WHEN A CUSTOMER IS GENUNILY TRYING TO PUT HIS PRESPECTIVE THE COMPANY CANNOT SIMPY TRY TO BE SMART BY SAYING THAT THE RETURN FLIGHT HAS CHANGED AND NOT AGREE TO WHAT I A FACED AS A PROBLEM. I AM ONCE AGAIN EXPLAINING THAT WHEN I WAS MAKING THE BOOKING I GOT AN ERROR ON THE WEBSITE STATING “Server Error – Booking Canceled” AND THUS I MADE ANOTHER BOOKING AT THAT POINT THE BOOKING WENT THROUGH. CORRECT BOOKING : NF[protected] : Rs 5, 052 INCORRECT BOOKING : NF[protected] : Rs 5, 950 I WOULD REQUEST ONCE AGAIN TO KINDLY PROVIDE FULL REFUND FOR THE BOOKING NF[protected]. If this matter is not sorted I would have to take the pain to have this go the legal way and my lawyer would file a complaint in the consumer court. Kindly Contact me on the following : PH : [protected] Email : [protected]@dell.com / er.n.k.[protected]@gmail.com Thanks & Regards, Neel Sondhi Sr. Technical Support Manager Dell | Consumer, Small and Medium Business

Dear concerned, i had booked a ticket on makemytrip mobile application and was promised a Rs. 1200 cash back without any terms and conditions if I use the hdfc credit card. I used the same and put the right code also, now when i have recieved my this months credit card statement without the cashback being credited to my account. the makemytrip.com is refusing give any answers to me inspite of calling them as well as writing on their official website as well.. The booking reference is NF[protected] and the reference ID for the communication with the makemytrip.com group is[protected] the point to note is that i could have booked the tickets on other websites at lesser prices and was misled into booking through makemytrip.com with this cash back offer. This is the second time that the same has happened to me now. I suspect now that this group is misleading the general public on the same. Request your help in the same ..

This is regarding the MakeMyTrip Booking ID - NH[protected], booked on 13/08/14, for staying on 15th and 16th Aug 14 at Hotel Teg Royal, Amritsar. This is very sore and unacceptable experience for me with makemytrip and I regret to say that this is not the first time, previously too we got stuck into same situation due to your unreliable service.&lt;?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /&gt; I want to let you know the briefing of this journey: · Got confirmation on same day of booking i.e. 13th Aug 14 that booking is confirmed and no need to contact hotel or makemytrip · On 14th Aug 14, got a call from make my trip that the type of room I have booked in the hotel is not available so they will upgrade my room type in the same hotel and will confirm. However they didn't confirmed till evening. Even I told the executive that we can cancel the reservation if hotel is not confirmed as we required this hotel only as we have already booked one more room in same hotel for my other family members. But It was the executive words that ‘Sir, don’t worry you will definitely get the room in same hotel’. · n number of times I have called make my trip till 15th Aug (my check-in day in hotel), but every time the response was they will get back to us with in 15 minutes but till last moment not received a single call from your end. · At last moment when we have to check in for Hotel i.e. on 15/08/14 around 11:30a.m. on our call, make my trip executive told us that no room is available in either hotel teg royal or in any other hotel, and the one they found is 'Hotel City Castle' which as per your executive is much better, more expensive and near to Teg royal, which actually is not and a very false assistance from you people. So due to this last minute information from your exec, they have left no option for me than to show my consent for City Castle. · But after reaching Amritsar, I found out that it is quite far from Hotel Teg royal and a two star hotel with very bad rating. Totally fallacious information provided by makemytrip. So we decided to avoid that hotel and somehow managed to stay in Teg royal. So I requested Makemytrip for refund for my Booking ID - NH[protected], but they denied. After this traumatic experience, I have decided never to use Makemytrip Finally, the dismay we bear both mentally and monetarily due to your misguidance we need our money refund with compensation.

I booked a ticket from make my trip dot com . The booked ticket details are:- MakeMyTrip Booking ID NF[protected] Booking Date Mon, 11 Aug 2014 After booking the ticket I cancelled my ticket within 30 minutes. And while cancelling my e-ticket through mobile, I took a screen shot of the cancelled statement that appeared on my mobile screen. It was clearly mentioned that a total refund amount is Rs 3881 INR, which was mentioned to be delivered within next week, but yet now I din't find any refunds in my account. They have only credited Rs 274 out of 5631 INR. THEY ARE NOT WILLING TO GIVE MY MONEY BACK. I have genuine proof of cancellation refund amount screenshot that I took while cancelling the ticket Makemytrip.com provided me with a case id or reference id which is Acquirer Reference Number (ARN) : 75105174224000365667566

Hello Team,

We had booked a Flight ticket through Makemytrip.com but had to go for cancellation due to incorrect details. They assured us that we will get the refund within 15 days which is a quite long time but we waited to follow the standard process. It is going to be 2 months now and we did not get any refund from them. We called them sever time and wrote many emails to resolve this issue and provide the refund to us ASAP. They keep on saying wait for a week or 4-5 days we will provide the refund to you. Also they started giving reason that the problem is there from bank side. I did check with bank but they said we did not get any refund request from makemytrip.com. This is not the one time we tried to follow up with them several times but as of now no proper solution has been provide by the company. This is a very much frustrating support and service I have ever received in my life and I would never go for any further relation with them and also never ever suggest anyone to go with them. I would request if possible please take a strict action on this company. Thanks!

Attached is the status on their portal but don’t see any refund in my account.
Booking ID NF[protected]
Ticket no on this issue Reference ID[protected]
New ticket no[protected]

Regards,
Rahul soni
MO# [protected]

I tried making a hotel booking on 14th august, the booking was not confirmed and the charges Rs. 10398/- where deducted from my account.
I was told that there was some error in the payment gateway and the amount that I was charged will be refunded in 72 working hours. first complaint reference id[protected]
Now its been one week and there is no refund. When I again contacted make my trip they asked me to email my bank statement.
Now I don't understand why they need the bank statement.
second complaint reference id[protected]
The money debited from my account is credited either in their account or the payment gateways account.
The payment gateway provider is that third party and is the service provider of make my trip.
They can get all the details they want from the payment gateway.
The executive that I spoke to Priyanka Duggal, was not ready to help me in any way.
When I asked her to transfer the call to her senior (Tilak Raj. Supervisor) she said that the senior was not available.
When I asked her to transfer the call to the next available senior she said that all of the seniors are not available.
I find it hard to believe.
She was not able to give me any reasonable answer on how and when would my money would be refunded.
In fact she couldnt confirm if my money would be ever refunded at all.

I have the conversation recording

I was trying to book the round trip tickets from Varanasi to Bangalore for 13th December and return date 23rd december.The total amount of the ticket was 16814Rs. The Transaction was not successful.In how many days will I get the refund? I did not receive any Text message or any email confirming the booking I just got a popup message saying transaction was not successful and the balance got deducted from my HDFC account.

I was not allotted the seat which I booked (AC recling seat) and was given an ordinary (non-reclining)seat.Despite telling all the BUS staff and make my trip staff (Mob-[protected]), their behaviour was VERY BAD especially the person with mob no.mentioned and they did nothing! They charged me with a higher fare and allotted a NON-RECLINING seat. The behaviour of the bus staff was also very rude and intolerable. I had severe problem in my back and told the staff but nobody did anything! Anybody was made to sit on any seat. Many passengers suffered the same thing which I suffered. The bus no. was UP83.T.3861-KALPANA Tour & Travels. Date of Journey 18/08/14 from LKO to Delhi. Since I was given a NON-RECLING SEAT instead of AC reclining seat and I paid Rs1300/- for it, so I WANT A REFUND OF Rs300/- My MAKE My Trip Booking ID-[protected]