MakeMyTrip India Complaints & Reviews

My booking ID is NN[protected] with passenger name Saradhambal (my aunt) who is unable to travel to Singapore since she has not yet received her new passport. I am trying to cancel my ticket and I called Singapore airlines directly and they told me that according to the fare rules of this ticket, the unused taxes (about Rs. 18, 100 or thereabouts) can INDEED be refunded. They asked me to cancel it through the travel agent (MakeMyTrip). However, When I called MakeMyTrip and spoke with an agent called Ritu, she told me that it was a FULLY NON-REFUNDABLE ticket and no refund will be given. She further said this is in line with the guidelines from the airline. Now, clearly there is an issue here and seems like they have no idea about the fare rules and they are reading out standard guidelines to me. I am constrained to escalate this matter at the highest level as required if not resolved ASAP. I asked Ritu to escalate this to her supervisor and she promised a call back from the supervisor within 6 hrs (6-Aug). Since then, nobody has called and I called their toll free again on 7th Aug and registered a complaint on their website (Ref ID[protected]. ABSOLUTELY NO RESPONSE AT ALL!!! I have also initiated the cancellation of the ticket on their website. This is as pathetic a customer service can get. I would like to file a complaint in the consumer court against Make My Trip. Regards Seshan [protected]

Note : Please refund my full money urgently of following unsuccessful transaction in same bank account. Sorry, your booking attempt was unsuccessful. The system was unable to confirm your booking. This is a rare occurrence and can happen when there is a sudden drop in seat availability on your chosen flight or a fluctuation in connectivity with the airline reservation system. We request you to try again online. This error has been also notified to the customer service and we will call you within an hour to help you book offline if required. For any clarifications, you may write to us at [protected]@makemytrip.com. Kindly use MakeMyTrip Booking Reference ID NN[protected] in your communication to us regarding this booking. We regret any inconvenience caused. Team MakeMyTrip

Regarding misbehaving of bus conductor. .we booked ticket for chandighar to manali .HP-01-3598 Conductor charge us 200rs .we r 5 people and are luggage is that of 5 people only I need answer for the same why he charged as luggage charge .as is not mention in ticket for extra luggage I have 2 pay.pls take strick action against that bus conductor as I mention above and pic of bus no is also attached kindly reply me

Dear Sir, I was trying to book flight ticket through Makemytrip from Bagdogra to Coimbatore for 3rd August 2014. Payment Rs.12008.00 has been debited from my account, but I have not received any ticket from Makemytrip. I approached customer care department of Makemytrip, They said that my amount Rs.12208.00 held up in payment gateway due to some error, As per their commitment I have not received any payment. I tried to talk their customer care many times but no response.

Good morning, I tried to make a reservation for train tickets, three times but it didn't work! I'm from France and It's really hard to make reservation!! Makemytrip.com charged me three times and sent me an email to tell me I will be refund. The last email I got told me I will be refund the 4th of august for the 3 unsuccessful reservations. From now, I don't have anything on my bank account. I'm worried because I'm far from India and I can't do anything but sending emails. These are the three IDs : NR[protected] ; NR[protected] ; NR[protected]. Thank you for your answer.

I had made booking with Make My trip, First i recieved confirmed Bus tickets from delhi to udaipur and vice versa also. Then i proceeded to hotel and cab booking. after booking all this i recieved the SMS ur bus has been cancelled from delhi to udaipur. I called customer care and complaint number IN1408R2F012318 was given and after 24 hrs i called again i was given response u have to pay 2400 more to get another bus ticket, which i denied i requested them to refund my full package amount, that they denied, they said no amount will be refunded except udaipur to delhi ticket fare. and after that no proper response and answer is given to me, now they r behaving very rude on phone as well.

Poor Service has gone to worst.

Regards,
Vipul

MakeMyTrip Reference ID - NN[protected] Sir, my booking for a flight from Sydney to Dammam was unsuccessful, through Make My Trip. This they emailed to me, that your booking is unsuccessful. But FULL money was deducted from my credit card. I have called your consumer service, they just say it will be refunded, but I have NO E MAIL CONFIRMATION of this undertaking, i.e to refund my money. They should send me an email confirmation that the money will be refunded immediately. They just talk verbally on phone, which I have to call (international call), and give no written undertaking. WORSE, today I received a thank you for 'booking with us' email. I fear that they will not refund but arbitrarily book another ticket, which NOW I Do NOT WANT THROUGH 'Make my Trip' Regards Kalpana Sinha Email from make my trip Kalpana Sinha <[protected]@gmail.com> Booking failed: MakeMyTrip Reference NN[protected] 7 messages MakeMyTrip <[protected]@makemytrip.com> Tue, Jul 29, 2014 at 2:55 PM To: [protected]@gmail.com MakeMyTrip MakeMyTrip Reference ID - NN[protected] Booking Date - Tue, 29 July 14 Mrs. Kalpana Sinha, Sorry, your booking attempt was unsuccessful. The system was unable to confirm your booking. This is a rare occurrence and can happen when there is a sudden drop in seat availability on your chosen flight or a fluctuation in connectivity with the airline reservation system. We request you to try again online. This error has been also notified to the customer service and we will call you within an hour to help you book offline if required. For any clarifications, you may write to us at [protected]@makemytrip.com Kindly use MakeMyTrip Booking ID NN[protected] in your communication to us regarding this booking. We regret any inconvenience caused. Team MakeMyTrip Click Here General Information What is an E-Ticket? An E-Ticket or Electronic Ticket is a form of paperless ticket wherein an airline issues a unique number that you can use for air travel. An E-Ticket will be emailed to the email address provided at the time of booking within 4 hours from the time of booking or fulfillment of payment. If an E-Ticket is required for ‘urgent’ travel, the same will be sent on priority. MakeMyTrip Customer Support MakeMyTrip India Pvt. Ltd. Tower A, SP Infocity, 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India [protected]@makemytrip.com www.makemytrip.com/support/customersupport.html India Toll Free [protected] from MTNL and BSNL phone lines [protected] from All Major Operators Click Here Note : Please do not reply to this email. It has been sent from an email account that is not monitored. To ensure that you receive communication related to your booking from MakeMyTrip.com, please add [protected]@makemytrip.com to your contact list and address book. MakeMyTrip <[protected]@makemytrip.com> Tue, Jul 29, 2014 at 2:56 PM To: [protected]@gmail.com [Quoted text hidden] Mrs. Kalpana Sinha, Sorry, your booking attempt was unsuccessful. The system was unable to confirm your booking. This is a rare occurrence and can happen when there is a sudden drop in seat availability on your chosen flight or a fluctuation in connectivity with the airline reservation system. We request you to try again online. This error has been also notified to the customer service and we will call you within an hour to help you book offline if required. For any clarifications, you may write to us at [protected]@makemytrip.com Kindly use MakeMyTrip Booking ID NN[protected] in your communication to us regarding this booking. We regret any inconvenience caused. Team MakeMyTrip Click Here

I have just booked a return flight from Kolkata to Bagdogra for 25 Nov and 4 Dec 14 and made payment through my ICICI bank net banking Payment No [protected] BIL/[protected] but my flight itinerary not been sent yet. Please help. My flight is Indigo leaving CCU 1040 25 Nov 14. Please confirm. Thank you for your prompt action.

I am Navneet Gupta and my MakeMyTrip Booking ID no. is IN1406B0S062953. I was provided with a Kashmir package. I was happy and agreed with all the promises made by MakeMyTrip. They showed me many pictures through email and won my appreciation. My expectations for a wonderful holiday were sky high. However, in reality I was highly disappointed as I got the contrary of what I had paid for and all my hopes for a great holiday in Kashmir were terribly crushed. MakeMyTrip ensures its clients that their executives visit the hotels that they provide in the package. However, I have no words to express the third class hotels which I was provided with. An ordinary hotel offers so much more. Whatever I have experienced in this Kashmir trip, I informed the Sales Executive department and also to the person who had provided me with this package through phone and mobile sms from time to time. However, I was assured that all will be well but nothing as such happened. Whatever MakeMyTrip provided us with regard to transport, food and hotel stay was disgusting. We were charged for water and tea as well, which are generally complimentary. The car provided to us for travel purpose was fine, but the driver was a horrible person. He back answered us and didn't show us all the places listed in our package. On the Dal Lake, the Dal View Resort hotel which is inside the Dal Lake, had a huge nuisance with regard to the shikara ride to the hotel and back to the main road. We had to pay Rs 50 from our pockets for a one-way ride each time we came out of the hotel. We spoke to the Manager of this hotel and MakeMyTrip regarding this. Each of them told us to contact the other for this issue. Due to this we have lost heavily in monetary terms for this trip. Also, our holiday was a bitter experience. MakeMyTrip has failed to keep up to its word and failed to help us in any which way possible. When they wanted our business, they called me on my international no. (Muscat mob no). Now, they are not even answering our calls or replying to us through email. When MakeMyTrip can't fulfill its commitment, why is it in operation? Now, who will compensate me for this precious time and loads of money I lost not to mention the disapointment I faced throughout my holiday. It is my sincere request to you to help me get my well deserved compensation from MakeMyTrip in terms of the money I lost. Also, I request you to put a ban on such hotels which are a true shame to the traveller who has come from miles away for a good holiday in mind. If you would like to read a day-to-day experience of what I went through during my Kashmir package, I can send you the same as well. Please let me know.

I was booking air ticket from delhi to bangalore on 25th july2014 after booking of ticket the location is automatically changed and my tcket is booked from delhi to bombay after 10 min later i cancelled that tckt and they chamged me around rs 2500 as cancellation charges . Because of this mess i was not able to book ticket from delhi to bangalore . Bharat Arora Contactno [protected], [protected] MakeMyTrip Booking ID NF[protected].

Hello, I am Adesh . I booked a volvo ticket from Agra to Delhi from makemytrip.com . when I reached the bus stop there was no name on the list of government bus booked list. I called makemytrip two times but everytime the replywas we are looking into the matter Nd we wo get back to you in half an hour. But i think the clock over there does nit work. so I prefer to all please never book a bus ticket from makemytrip. pls use any other portal.

I was booking air ticket from delhi tobangalore on 25th july2014 after booking of ticket the location is automatically changed and my tcketis booked from delhi to bombay after 10 min i cancelled that tckt andthey charged me around rs 2500 as cancellation charges . Because of this mess i was not able to book ticket from delhi to Bangalore . Bharat Arora Contact no [protected], [protected] make my trip Booking ID NF[protected].

I tried to book flight ticket and the reference number is :[protected]

I tried booking ticket through your GREAT SITE. Lost my 9000/- and ticket not booked. Message "Our Server is Tired".

There was a person named Deepak who says he can't give any written confirmation that I will get my money back. This means Make My trip wants to gallop my money to make profit?????? This site is into such type of fraudulent business of taking unsolicited money from Public.

Great thing is they have blocked their site for any complaints. Great is "Make My Trip.com"

I urge the public to be aware of this site and make their money safe.

Now I have to run from Pillar to Post to get my money back. This is what our Indian companies do...

Hi, I have made a booking in Citymax hotel, Al Barsha with a check-in on 13th July 2014 till 27th July 2014. Unfortunately I was unable to fly on the same day. I have contacted the customer support and it is poor response post waiting in the queue for long time. I made service request through your portal with 2 escalations but no one contacted me. I am ready to stay at the same hotel by postponing the date on which the customer care executive is not ready to accept. They do not even have a proper mail id to support the international travels. The one which is provided is [protected]@makemytrip.com and on sending mails to it results in bouncing. Please let me use the remaining days in the hotel or else has to refund the remaining amount. Else we may end up taking legal action against you regarding the same. Booking Id : NH[protected] Name : Athul B. Nair Contact : Athul – [protected], Ronnie (Director) - +91-[protected]

I booked my flight from Delhi to Mumbai and return tickets on 30th June, 2014. An amount of Rs.6288/- was debited from my Kotak Credit card on 30th June, 2014 but no PNR no. was allotted to me. Besides, Make my trip of his own transferred my amount to their violete account and now it is more than 15 days I have been contacting MAKEMY TRIPS. Secondly as a result of debit of the said amount and not refunding me the debited amount, the KOTAK BANk has levied me a penalty of Rs.562/-, which in fact MAKE MY TRIPS has to refund me as the amount of Rs.6288/- has not been refunded to me so far. Thus, you are requested to refund me the amount of Rs.6288/-+Rs.562/- to my kotak credit card AT THE EARLIEST.

Hi, I booked my ticket yesterday using Makemytrip.com Go Air G8-196 Fare Rules 07:00 Mon, 04 Aug Leh08:20 Mon, 04 Aug New Delhi1h 20m Non Stop Change Planes in New Delhi Time between Flights: 2h 30m IndiGo 6E-139 Fare Rules10:50 Mon, 04 Aug New Delhi12:50 Mon, 04 Aug Mumbai2h 0m Non Stop Rs. 15, 637(All Incl Per Adult)Fare Details. I got confirmation message about Delhi to Mumbai flight this is the details Ingo PNR is VYS1KQ-6E139 but not about Leh to Delhi so please let me know when will I get confirm ticket or when will I get my money back?

Hi, On 10th July 2014 I booked one air ticket from Leh to Mumbai IXL-BOM multiple airlines Go Air G8-186 and Fare Rules 07:00Mon, 04 Aug Leh08:20 Mon, 04 Aug New Delhi1h 20m Non Stop Change Planes in New Delhi Time between Flights: 2h 30m IndiGo 6E-139 Fare Rules10:50 Mon, 04 Aug New Delhi12:50 Mon, 04 Aug Mumbai2h 0m Non Stop Rs. 15, 637(All Incl Per Adult)Fare Details I paid Rs. 15.637 for the same but page crashed in between and my ticket didn't conform in site. After half an hour I got message that one ticket from Delhi to Bombay is confirmed the PNR no is VYs1Kq-6E 139 but not from Leh to Delhi. :( Can you please check and let me know when will I get my ticket (Leh -Delhi)? Is that confirmed ? if not when will get my money back? Regards, Hetal | |

For my booking ID IN1407B1S018017, I have been exobirantly charged of 3000 Rs than the website when I called the sales rep . When I followed up on Customer care - Sales rep Arnav is mentioned me that it is air fare fluctuations and it is not from his pocket he has charged ! that was very rude ! I booked it on 6 July for 15848, But even today 10 July the airline charges are 2000 lesser than what is charged by Sales person Arnav. I was forced to call customer care and book this on the call due to 3 failed bookings on the same day, This is not airline server issue but it is mistake from Sales rep but he is not accepting the mistake. I am disappointed with the customer support service and sales rep Arnav communication to resolve this query . I want the full refund of the amount which is exobirantly charged as it is ruining my vacation plan and a great disappointment. I want to cancel my plan due to this disappointment. Can you take it up with company and get me full refund for the caicellation of the ticket.

I had made a booking for package flight+hotel through make my trip from Bangalore to vizag starting 29/06/14 to 04/07/14.My booking id is NP[protected] .29/06/14 night i arrived at visakapatnam and headed towards the hotel booked for me, the hotel name is 99Residency.On my arrival the hotel guys informed me that they don't accept any online booking neither they do any business with makemytrip.com, i was shocked beacuse i had spend 17, 100rs from the debit account and i am hardly left with cash to take care of my other expenses.This started around 9pm in the night, from 9pm to 1 AM, i was standing on the road and calling the makemytrip customer care .I could only listen to there recorded message.Around 1.30 AM i happened to speak with one of their customercare executive who told that they will check and call me back by 10.30 am next day, i asked about my accomdation for that night he didn't have any answer for it.I was travelling alone since am a guy and a lone traveller, i took care of myself at the middle of night.Imagine if the same thing had happened to a female or a family.What will they do . Next day after fighting with makemytrip from morning to evening, i finally got a below standard room.They had completely cheated me with this package.And my business trip also got ruinned.I need them to settle my bill which i had spend for 29/06/14 night stay in a hotel and same bill had been forwarded to Melanie.[protected]@makemytrip.com This kind of online booking agencies should be stopped or strict rules should be made against them by consumer court.visakapatnam is a city iam travelling for the first time and i dont know anyone over there.I was standing on the road till midnight 1.30am without any place to go.Who would be responsible if something would happen to me.I don't want the same thing to happen to any other person.So please impose strict rules on this agencies who put human life in such kind of trouble. Regards, sibi

Hi Sir/Madam, This is to bring to the information and knowledge of Make My Trip management, I was communicating with one of your employee from the holiday tour department name Ms. Poonam Singh for Turkey delight package from few weeks and she offered a package of AED 10697 for couple and child as attached file 1(till yesterday price on your web showing AED 3999/person), and had ask for discount and she manage to offer me AED 150 cash discount and AED 250 travel voucher and then informed her that I will renew the passport for my kid and waiting for additional discount to round up to AED 10, 000 . she has done her best to assist me. After the renewal of the passport I spoke to her and ask her to send the final offer with discounts but she surprise me with the different price offer (AED 12497)as attached in file 2. It would be okay and fair to me if she has inform or given validity of the quote which is not the case and I was under the impression that she will come up with better offer . The above is still not the case and something new I found from the team, I call your office and then other employee picked the call name Mr. Nitin and I was requesting him to transfer the call to Poonam to speak on the quote and he pretend or may be .. I don’t know, he said I am the manager and told the price offered to you is the final price and the way he was talking to me very rudely, impolite and un professional where I am very upset o see how a person can represent make my trip and keep the customer happy or at least satisfy with the services. And then you say your slogan Customer Satisfaction :Superior customer service, 24x7 Dedicated helpline and over 5 million delighted customers & still growing. The above is not to complaint against him but to bring to your attention and such things should not be repeated again . I expect to hear from any senior official to get in touch for the above sensitive issue. Thank you Imran Shah +[protected]