MakeMyTrip India Complaints & Reviews

I am captain rohan khisti from pune . I had got my honeymoon booking done through make my trip to kerala from 03 jan 2014 to 8th jan 2014 . The initial stay at munnar thekady and allepey was good . Then we arrived in kovalam and we were shocked to see the hotel which was given to us . We reached there at 12 pm on 7th jan and we were made to sit in the hotel till 2.30 . At 2.30 we were told that the rooms are not vacant and we will have to...

We have booked a package Trip of Delhi-Manali-Shimla-Delhi where we will be celebrating our New Year Eve in Shimla confirmed hotel booking by MakeMyTrip. When we arrived at Shimla on 31st Night there was no Hotel bookings made by MakeMyTrip. As we had the Hotel booking confirmation voucher by MakeMyTrip but Hotelier did not entertained this as they did not get any information from MakeMyTrip.
We were 2500km away from my hometown not...

Had booked round trip ticket on Makemytrip.com. wanted to cancel the return leg Cancelled the return leg with Airline basis instruction from Makemytrip Have been following up for past 2 weeks but not refunding the amount. Also on website the refund amount is showing as cancellation charges and vice versa. Refund was to be processed on the 14th but has still not happened. Every time i call customer care they say they have escalated...

Dear Sir/Madam,

Subjected above is the issue created by Make My Trip. I have made booking for mentioned trip costing INR 1, 19, 375 through Make My Trip which has been cancelled by them when I contacted with Ms Shikha Tyagi (Executive - Outbound Operations) a day before departure of flight from New Delhi. They have given excuses like they were unable to contact me for Visa when my mail was active and right after that we tried...

MakeMyTrip Booking ID: NF[protected]
I HAD BOOKED A TICKET IN THE JET AIRWAYS FLIGHT 20.20 HRS (14TH JAN)
AND I WAS ISSUED A GO AIR TICKET FOR 7.30 FLIGHT

AS PER REQUEST FROM THE CALL CENTER EXEC I HAVE CANCELLED THE TICKET BUT THEY REFUSE TO CONFIRM IF THE FULL AMOUNT WILL BE CREDITED...

I had deposited rs. 10, 000 for opening b2b portal with make my trip on dec 28th 2012, but since then im following up through emails and local offices of make my trip, i have not received any response, neither my b2b portal is opened nor the money is refunded, i provided all the documentary proofs such as chq. Deposit slips + account statements. But still no replies....

My booking ID is NN[protected]. When I booked the flight, I was not made aware that i had to pay the cost for switching airport at new york for a schedule from Mumbai to Omaha (US). The cost of changing arports at New york is as high as 100 USD with taxi and inconvenience of moving around international luggages. i would like this to be brought to attention of consumer redressal forum in makemytrip first before taking elsewhere. to me this...

Booking ID NN[protected]. I cancelled the flight about 20 days ago. I was promised a refund amount of Rs. 57000/- (approx). But I still do not have the money. I have contacted their customer care over 10 times, just to hear that my complaint will be resolved in 72 hours. Several 72 hours have passed since, but I do not have my money....

I am forced to post my compliant here against MakeMyTrip as no response received from 10th Dec 2013 for my refund request.
I see better response here in this site from Make My Trip surprisingly, and no response from compliant web link of MakeMytrip.com. Our booking id IN1309B9S182320 & Compliant lodged Reference ID is[protected] on 15th Dec.2013 and no response till today in spite of escalating to upper levels my self. Today...

I bought ticket for two person for 24th March 2014 from MakeMyTrip.com for INR 10, 406. Beginning of December I received mail from MMT, that flights between Kolkata and Bangkok will not be operated anymore and that I have right to receive full refund. However no refund has been received. They just wasting my time on phone customer support and always getting automatic mail from them. My booking reference is: NN[protected] MakeMyTrip.com...

Hi, The MakeMyTrip mobile website has a bug that causes all destination selections to default to "Mumbai" while booking tickets. I was a victim of this bug and have been unduly charged Rs 2000 as cancellation fee, even when I'm not at fault at all. I'd wanted to book a ticket from Delhi to Bangalore, and the website erroneously booked a ticket to Mumbai instead. After cancelling the ticket, I promptly requested...

To Whom it may concern I booked flights from chandigarh to goa and return tickets too in August, Due to some reasons I had to cancel my trip and cancelled my bookings too (ID- NF[protected]. Since August Im waiting for the refund which is approx INR 42, 918. Customer care agents did nothing to help me out and I escalated my issue to step 2 (Reference ID: [[protected]]) but of no help. This is the email I received from Gopal Badhani,...

Its been more than 10 days that i have escalated a complaint regarding the tickets that i have booked with make my trip! I have booked around 6 tickets from make my trip out of which 3 tickets are wrongly dated! I have been attaching the screen shots which show that there was a problem with site! But what i am getting in return is just an email stating your issue will be resolved within 24-48 hours from different people, and those 24-48...

i have booked my trip from make my trip for thailand.i have paid full money to them even for my daughter who is 5 and half year old.i have contacted there travel agent Mr.Jaskaran Bala.who has ditched me everytime.first time he ditched me where he promised me cash 6% on total amount where he refused to give me on total amount and just paid Rs.2500 only.and then when i reached bangkok he promised me private cab pickup where again i have been...

I had worst experience with MMT, i have booked hotel on 2 dec 2013, and i cancelled it on 3rd dec 13 due to cancelled my trip, still i did't receive my refund amount.. i don;t know what they are doing... if asked their costumer care they are telling your amount has been refunded, but still i did't received it.. and they given one RRN to refer the bank, i asked that too, but no use, my bank saying that no transaction happened between...

I am staying in US for sometime and I booked round trip tickets through travel agent for my family to travel India. For several reasons(Bad weather, child health, traffic jam etc..) i couldn't make it to airport on time. This can happen to anyone. I called my agent and requested for next available date to travel and ready to pay penalty and fare difference. Agent says that dates cant be changed after no show and also money is not refundable....

Our family had planned a holiday trip in August and accordingly made Bookings right through and through including Air, Hotels and Transport. Our journey was to begin on 28th Dec’13 with our flight to Ahmadabad for which a confirmed E-ticket was issued by MMT after FULL payment was received by them. Last month to my horror I discovered that the flight for which I am holding the ticket does not exist and I am left holding a bogus /...

I have booked a ticket from “Calicut” to “Qatar (Doha)” for my friend Mr. Baiju Thayyulathil using my HDFC credit card through makemytrip .com by online. The ticket was booked through the help of “makemytrip .com” representative and she gave me a booking ID (IN1311B2S101967) and through that I have paid the money via my credit card. During the initial discussion she didn’t say anything about “non-refundable” ticket. I have...

I booked return flight through make my trip for the kingfisher airlines as mentioned below, however we could not complete the travel as kingfisher was banned to fly or work. when I called make my trip they said that since kingfisher is not resuming their flights, I can cancel the tickets and i will get a refund. so I cancelled the ticker on the phone and was given the following information: Cancellation Date : 22 Nov '12, 13:03...

I had booked a cab on 02 Nov, to drop me at Airport, Delhi (MMT booking ID NC[protected]). They had send me a cab. But taxi driver has driven to railway station, Delhi. I had said him to drop me at airport. He had refused & abused me. I was with my family at the time. It was 4:30 am in morning. I had called MMT customer care and put a complaint. MMT executive had suggested me to go to airport and pay full payment. They had told me that...