MakeMyTrip India Complaints & Reviews

I was booking air ticket from delhi to bangalore on 25th july2014 after booking of ticket the location is automatically changed and my tcket is booked from delhi to bombay after 10 min later i cancelled that tckt and they chamged me around rs 2500 as cancellation charges . Because of this mess i was not able to book ticket from delhi to bangalore . Bharat Arora Contactno [protected], [protected] MakeMyTrip Booking ID NF[protected].

Hello, I am Adesh . I booked a volvo ticket from Agra to Delhi from makemytrip.com . when I reached the bus stop there was no name on the list of government bus booked list. I called makemytrip two times but everytime the replywas we are looking into the matter Nd we wo get back to you in half an hour. But i think the clock over there does nit work. so I prefer to all please never book a bus ticket from makemytrip. pls use any other portal.

I was booking air ticket from delhi tobangalore on 25th july2014 after booking of ticket the location is automatically changed and my tcketis booked from delhi to bombay after 10 min i cancelled that tckt andthey charged me around rs 2500 as cancellation charges . Because of this mess i was not able to book ticket from delhi to Bangalore . Bharat Arora Contact no [protected], [protected] make my trip Booking ID NF[protected].

I tried to book flight ticket and the reference number is :[protected]

I tried booking ticket through your GREAT SITE. Lost my 9000/- and ticket not booked. Message "Our Server is Tired".

There was a person named Deepak who says he can't give any written confirmation that I will get my money back. This means Make My trip wants to gallop my money to make profit?????? This site is into such type of fraudulent business of taking unsolicited money from Public.

Great thing is they have blocked their site for any complaints. Great is "Make My Trip.com"

I urge the public to be aware of this site and make their money safe.

Now I have to run from Pillar to Post to get my money back. This is what our Indian companies do...

Hi, I have made a booking in Citymax hotel, Al Barsha with a check-in on 13th July 2014 till 27th July 2014. Unfortunately I was unable to fly on the same day. I have contacted the customer support and it is poor response post waiting in the queue for long time. I made service request through your portal with 2 escalations but no one contacted me. I am ready to stay at the same hotel by postponing the date on which the customer care executive is not ready to accept. They do not even have a proper mail id to support the international travels. The one which is provided is [protected]@makemytrip.com and on sending mails to it results in bouncing. Please let me use the remaining days in the hotel or else has to refund the remaining amount. Else we may end up taking legal action against you regarding the same. Booking Id : NH[protected] Name : Athul B. Nair Contact : Athul – [protected], Ronnie (Director) - +91-[protected]

I booked my flight from Delhi to Mumbai and return tickets on 30th June, 2014. An amount of Rs.6288/- was debited from my Kotak Credit card on 30th June, 2014 but no PNR no. was allotted to me. Besides, Make my trip of his own transferred my amount to their violete account and now it is more than 15 days I have been contacting MAKEMY TRIPS. Secondly as a result of debit of the said amount and not refunding me the debited amount, the KOTAK BANk has levied me a penalty of Rs.562/-, which in fact MAKE MY TRIPS has to refund me as the amount of Rs.6288/- has not been refunded to me so far. Thus, you are requested to refund me the amount of Rs.6288/-+Rs.562/- to my kotak credit card AT THE EARLIEST.

Hi, I booked my ticket yesterday using Makemytrip.com Go Air G8-196 Fare Rules 07:00 Mon, 04 Aug Leh08:20 Mon, 04 Aug New Delhi1h 20m Non Stop Change Planes in New Delhi Time between Flights: 2h 30m IndiGo 6E-139 Fare Rules10:50 Mon, 04 Aug New Delhi12:50 Mon, 04 Aug Mumbai2h 0m Non Stop Rs. 15, 637(All Incl Per Adult)Fare Details. I got confirmation message about Delhi to Mumbai flight this is the details Ingo PNR is VYS1KQ-6E139 but not about Leh to Delhi so please let me know when will I get confirm ticket or when will I get my money back?

Hi, On 10th July 2014 I booked one air ticket from Leh to Mumbai IXL-BOM multiple airlines Go Air G8-186 and Fare Rules 07:00Mon, 04 Aug Leh08:20 Mon, 04 Aug New Delhi1h 20m Non Stop Change Planes in New Delhi Time between Flights: 2h 30m IndiGo 6E-139 Fare Rules10:50 Mon, 04 Aug New Delhi12:50 Mon, 04 Aug Mumbai2h 0m Non Stop Rs. 15, 637(All Incl Per Adult)Fare Details I paid Rs. 15.637 for the same but page crashed in between and my ticket didn't conform in site. After half an hour I got message that one ticket from Delhi to Bombay is confirmed the PNR no is VYs1Kq-6E 139 but not from Leh to Delhi. :( Can you please check and let me know when will I get my ticket (Leh -Delhi)? Is that confirmed ? if not when will get my money back? Regards, Hetal | |

For my booking ID IN1407B1S018017, I have been exobirantly charged of 3000 Rs than the website when I called the sales rep . When I followed up on Customer care - Sales rep Arnav is mentioned me that it is air fare fluctuations and it is not from his pocket he has charged ! that was very rude ! I booked it on 6 July for 15848, But even today 10 July the airline charges are 2000 lesser than what is charged by Sales person Arnav. I was forced to call customer care and book this on the call due to 3 failed bookings on the same day, This is not airline server issue but it is mistake from Sales rep but he is not accepting the mistake. I am disappointed with the customer support service and sales rep Arnav communication to resolve this query . I want the full refund of the amount which is exobirantly charged as it is ruining my vacation plan and a great disappointment. I want to cancel my plan due to this disappointment. Can you take it up with company and get me full refund for the caicellation of the ticket.

I had made a booking for package flight+hotel through make my trip from Bangalore to vizag starting 29/06/14 to 04/07/14.My booking id is NP[protected] .29/06/14 night i arrived at visakapatnam and headed towards the hotel booked for me, the hotel name is 99Residency.On my arrival the hotel guys informed me that they don't accept any online booking neither they do any business with makemytrip.com, i was shocked beacuse i had spend 17, 100rs from the debit account and i am hardly left with cash to take care of my other expenses.This started around 9pm in the night, from 9pm to 1 AM, i was standing on the road and calling the makemytrip customer care .I could only listen to there recorded message.Around 1.30 AM i happened to speak with one of their customercare executive who told that they will check and call me back by 10.30 am next day, i asked about my accomdation for that night he didn't have any answer for it.I was travelling alone since am a guy and a lone traveller, i took care of myself at the middle of night.Imagine if the same thing had happened to a female or a family.What will they do . Next day after fighting with makemytrip from morning to evening, i finally got a below standard room.They had completely cheated me with this package.And my business trip also got ruinned.I need them to settle my bill which i had spend for 29/06/14 night stay in a hotel and same bill had been forwarded to Melanie.[protected]@makemytrip.com This kind of online booking agencies should be stopped or strict rules should be made against them by consumer court.visakapatnam is a city iam travelling for the first time and i dont know anyone over there.I was standing on the road till midnight 1.30am without any place to go.Who would be responsible if something would happen to me.I don't want the same thing to happen to any other person.So please impose strict rules on this agencies who put human life in such kind of trouble. Regards, sibi

Hi Sir/Madam, This is to bring to the information and knowledge of Make My Trip management, I was communicating with one of your employee from the holiday tour department name Ms. Poonam Singh for Turkey delight package from few weeks and she offered a package of AED 10697 for couple and child as attached file 1(till yesterday price on your web showing AED 3999/person), and had ask for discount and she manage to offer me AED 150 cash discount and AED 250 travel voucher and then informed her that I will renew the passport for my kid and waiting for additional discount to round up to AED 10, 000 . she has done her best to assist me. After the renewal of the passport I spoke to her and ask her to send the final offer with discounts but she surprise me with the different price offer (AED 12497)as attached in file 2. It would be okay and fair to me if she has inform or given validity of the quote which is not the case and I was under the impression that she will come up with better offer . The above is still not the case and something new I found from the team, I call your office and then other employee picked the call name Mr. Nitin and I was requesting him to transfer the call to Poonam to speak on the quote and he pretend or may be .. I don’t know, he said I am the manager and told the price offered to you is the final price and the way he was talking to me very rudely, impolite and un professional where I am very upset o see how a person can represent make my trip and keep the customer happy or at least satisfy with the services. And then you say your slogan Customer Satisfaction :Superior customer service, 24x7 Dedicated helpline and over 5 million delighted customers & still growing. The above is not to complaint against him but to bring to your attention and such things should not be repeated again . I expect to hear from any senior official to get in touch for the above sensitive issue. Thank you Imran Shah +[protected]

I had Booked my vacation on make my trip and my trip commencement date was on 21st June 2014 from Bangalore. This was one of the worst experience that i have received from makemytrip. We were promised a half day city tour and airport transfer but when we arrived at Changi airport the so called tour managers said our names are not part of the list and thus they cannot give us airport transfer and we are cheated thoroughly with the half day trip. I have requested for a refund from the trip coordinator Deepak.[protected]@makemytrip.com but seems to be not working out. Hence I am lodging a complaint on this issue.

dear sir or mam I booked my hotel booking from make my trip on 19th june, 2014. Booking ref # NH[protected]. company charge to my citi debit card for Rs.10800.00 twice. I did used my hotel booking once. I did complain few times to customer service of makemytrip.com to give me a credit to my citi debit card what they charged twice. They gave me complaint id #[protected]. I call company few times and complain by e-mail few times. I email my bank statement what I got on my mobile to them. I never get satisfactory reply from them. They don't listen my situation. I am traveling all over India now a days. so please help me to get my money back what they charged twice. I will highly appreciate you to look in to this matter and let me know by email address listed below. [protected]@yahoo.com. Thanking you, Ishwar Kapadia.

Booking id: NF[protected] You people are testing my patience. It seems makemytrip Finance dept is managed by ! How the hell on earth you can't understand simple sum of mathematics. Dear, I request you to read my QUERY properly one last time I booked a ticket on 6th June from BANGALORE- KOCHI for 2 adults & 1 infant Cost me : 12590 INR I cancelled the ticket next day and the amount refunded to me is just 4412 INR ( 9th June) 287 INR. ( 27th June) I am attaching the letter sent by makemytrip on cancellation which states that refund amount to be 9900 INR I am attaching the my bank statement which credits only 4402 INR ( on 9th June, 3 days after cancellation) How on earth you charge 7901 INR cancellation ticket !!! And after 3 weeks wasting my time and testing my patience you are refunding mr 287 rupees more !!! I want my remaining 5221 rupees to be refunded at earliest. Dear sarfaraz this should not be the treatment to a GOLD MEMBER LIKE ME.

Customer Service is a Joke for these guys. Due to a mis-communication with the agent- There is a 36 hour difference between my flight landing in India and the one that goes to my hometown. This is clearly a huge mistake so I needed to change the dates on my domestic flight and they say to me that the Airlines does not permit that. I called the Airlines (Jet Airways) and they advised that there are no such restrictions from them. I spend $...

This company is just giving false hopes..i advice everyone to scrutinize your itinery before going on to any trip as the employees arent much informed and this people will just keep confusing u till the end. I was on a trip to bali and they made it worse by shifting flight dates and other programs without informing me at all.i would request all to choose this agency wisely.

Makemytrip employee handling my booking provided me with departure date of 29th april though it was 28th april. He also used to reply to my mails too late and not to the point. He never told me about the right requirements of the VISA. And he never even told me that it was getting really late for VISA forms to fill or how to fill. And at last he did not give me any flight tickets or VISA even after departure date and now he is not replying. Is this how a customer is handled by makemytrip.com... I want a refund or at least another trip in exchange...

Hi,

I booked an air ticket from delhi to chennai on 11 june, 2014 with the booking ID IN1406B0S068260. Since I was not able to proceed with my transaction from the main page, a make my trip official called me and sent me a mail giving me the booking ID and telling me to do the transaction through the website's easypay page under the My bookings tab. Later after the transaction, the ticket was not generated and money had been debited from my account. Till date, there is no refund. I have been calling the customer care of makemytrip for the last 4-5 days ..every time i get their false assurance that they will get back within 6 hours..and forget 6 hours..i havent got any call for the last 6 days inspite of continuous inquiry ..

TRANSACTION was carried out through SBI netbanking for an amount of INR 12076 with the booking ID IN1406B0S068260..Please help me out ..

I have booked pakage from Makemytrip.com on June 13th and send our final payments on 17th June, after our payments they said will give us final confirmation voucher on 20th June first time then second time on 22nd evening, third time on 23rd morning...but till evening they didnt send any documents. THEY CUT our phone several time and never respond us properly. I think MakeMytrip is the the very worst service in terms of response in India. I dont recommend anybody to take service from Makemytrip.com ...THUMBS DOWN :(

Despite hanging onto the phone several times over the past 48 hours, the human machines, aka customer support agents have not been able to answer a simple question. How much do I have to pay to cancel the return leg of my trip and book a fresh one from Bangalore to Chennai. The reason for their inability to answer is that the booking was made from the US. In this day and age of the internet, does that seem like a valid reason not to answer this simple query? The journey date is tomorrow and I am still waiting on their promise to call me back. If only they honour their word! Time these guys change their name to Breakmytrip.com! I know for sure that I booked with these guys for the last time in my life.