Please read below emails been sent to the makemytrip
sales team to refund my money and the wrong commitment and wrong information been given to me by their sales executive to sell a promotional offer to me. but they are not replying me and giving me any refund
This email is to let you know that I received the call from your sales team and they did agreered that the promotional offer was sold with false information and false commitment by mr Mahesh of your team, when I asked miss Swati who called me on your behalf said that she listened to all the recording of the sales call and verification calls made to me by you agent and agreed that I was given wron information about the offer and I was made false commitment in those calls and thenI asked her to refund my whole amount since I was been fooled by your executive she siad she will confirm this to me with in an hour and since then I have been calling the sales team no. [protected] to reach Miss Swati and. Mis Neha is answering the phone and when been asked to put miss Swati on line she says she is in a meeting I called her four time in 4 hour and received the same reply.
I just want to know since your team has agreed that they made mistake and sold me the offer with the false commitment, why in not this world they give me the confirmation that I am getting my money back. When you have to sold the offer to a customer you guys give him numerous call and when the customer make the payment, you forgot him and donot even shown the courtesy to call him back when you promise him a call back.
Is this this some king of fraud happening with me. there fore I sincerely write you to please refund my money back and give me the confimation on this email or a phone call. or else I have to go ahead and file the legal case against Makemytrip.com
and shiftthoughts.com for doing fraud with me and mental trauma & humiliation I had to undergo while calling them for refund .
Customer id - 14336
Transaction ID is 7796444
Mobile no - [protected], [protected]
From: nitin chauhan <[protected]@yahoo.com>
To: [protected]@shiftthoughts.com; [protected]@makemytrip
Sent: Sat, March 27, 2010 12:30:10 PM
Subject: wrong commitment made under the promotional offer of great india festive offer
This is to bring in notice to you regarding the false commitment made by your sales team member (mr. mahesh). when is received the call from the sales team I was said something else that its a lifetime menbership offer and after becoming member I can call the make my trip
customer service no to do any booking and avail the vouchers and discounts but today when i called make my trip
customer service no. the caller on the other line said that thay donot do booking on call and there is no such thing a life time membership and i need todo the booking online only which is totally diffrent what i was told at the time of purchasing the offer and also the sales executive told me that the 9000 voucher that we get for the domestic hotel booking can be availe at the same time however they can't be clubbed with any other discount offer but these voucher are of the same offer so I can use the whole 9000 voucher on same transaction or booking they didn't told me anysuch thing as I have to takea minimum 2 days and 3 night package. and now when i called the person
who sold me this offer doesn't come online and thay are sayin that i can't use the hotel voucher on the same transaction but they can be customized and when i ask what is the meaning of customizing tha voucher they say diffrent thing. and even on the verification call i asked the same thing and they said yes i could be done and the vouchers can be used in the same booking. and also when i called the sales team for the post sales query, I gave them my customer id even then they insulted my by asking did you made the payment? is this a way to treat your customer
I feel like I am been conned or have been fooled by your sales tean and would like to receive my money back if the promises made to me while the offer was sold can't be complete. Please look into the issue and let me know regarding your decision. or else please let me know if I need to take the issue to consumer court ton report this fraud.
Customer id- 14336
name - Nitin Chauhan
moile no - [protected], [protected]
looking forward for your reply.