MakeMyTrip India Complaints & Reviews

I am very frustrated with the services of make my trip. I made a reservation from MMT and my flight booking was cancelled from Airlines end. These guys have asked me to wait for the refund and it’s been more than a month but my issue is not resolved. Their team members have been passing me information over the email that they have refunded my full amount however they denied in the end that they will not give me full refund. I have proof where I was confirmed for my refund, however now they have denied from their part. My flight was from DXB-DEL

I had book my plan according to the packages affordable for me and while planning due to some glitch the Visa that was a part of my package since day 1, after 3-4 days visa wasn't the part of my package, customer service was informed immediately after the glitch occured but after that no action was taken and payment was already done, now the penalty is to be paid by me itself due to authority's irresponsibility and incomplete information, how am i responsible for the penalty? Due to your carelessness and your irresponsible behavior if my plan has to be delayed then i have assured of not paying a single amount over it for extending my dates, and if tickets have to be cancelled my whole paid amount should be reimbursed respectively, This is due to your irresponsible behavior we have to suffer, so its a humble request to kindly look over my query or strict action would be taken. As soon as possible provide us solution so we can plan ahead the plan.
Suraj rana
My booking I'd is NL[protected]
And my Number-[protected]
Email- [protected]@gmail.com

I booked a flight from Manchester, United Kingdom to Lucknow, India, in March 2020. The flight was Oman Airways, two days before the departure, the flight got canceled. I contacted makemytrip and oman airways as well. Oman airways refunded the whole amount of my ticket, since the flight was canceled from their side. The amount was refunded back to my makemytrip account by the airlines since I booked the ticket through them. But it’s been more than 2 years and makemytrip still haven’t refunded back my money. They keep on making different excuses every time and still not refunding back my money.

This website is scammer they scam Soo many people in one year I am one of them to get effected from there scam I loose 22 thousand rupees.
They refunded the money in make my trip app wallet. But when I transfer toy bank account it got fail everytime when I try to connect to service provider they do not help me.
I request to ban this wesite because it make money by scamming people in our country
And I demand this app to give me my money back

I booked 2 tickets from Cochin to Delhi.. The date of journey was 29 December 2021.It was booked my friend Ms Shilna...The flight was cancelled due to some technical issue. So i cancelled the ticket... Later we contacted customer care executive.. They told it will take 7 working days.. Again contacted them for refund. They said the same thing.. Now it is 4 months is over and it shows complaint closed..

I had made a train booking through MakeMytrip (MMT) on 11 May 2022 around 9:00 Am under PNR [protected] under "trip guarantee" for two passengers, amounting to INR 6, 726.63, which included INR 1500 as a fee for "guaranteed trip".

3 hours later, i received a WhatsApp from MMT, stating if the status of the ticket gets to RAC, the trip won’t be guaranteed. Paranoid by which, i called on MMT call center...

Booking ID NF[protected]. Paid by debit card. Flight cancelled by airline on 4th June 2020. Till todate refund not credited into bank account.

Very bad experience hotel booking with make my trip. Last 7 days chasing for GST Invoice almost 50-60 times calling to customer support but not solved till time.

Booking ID is.

NH[protected]
NH[protected]
NH[protected]

Hello team,

I booked a flight with you with but the invoice which is generated is not fully visible.

I cant see that pricing and taxing details.

Even your UAE customer care number doesn't respond your whats app number never reply.

Your app and website show half invoice.

Your customer care email id don't exist. What you want customer to call have a international call and still wait for 15-20 min to hear that your all customer executives are busy and we will call you back and never call.

Focus on basic invoice generation first.

Date of the Incident: 16th april, 2022
Client Number:[protected]
Incident: I, Kavya Joshi had booked 4 tickets for my family from Srinagar to Delhi of Air Asia for 17th april, 2022. The make my trip website showed that our flight was on time and asked us to web check in. on attempting to web check in through the air asia app it showed that the flight had been cancelled. We called up customer service of Make my trip as it was showing on their website that the flight was still operating. The operator said that flight was scheduled and offered to web check in for us. On attempting the check in she faced the same problem as us and we asked her to call Air asia and confirm. Air asia informed them that the flight had been cancelled and that it had already been notified. But Make my trip did not reflect it on their website neither informed us of the same. We asked the operator to book us a new flight and pay the difference as it was clearly negligence on their part. On hearing this, she told us that she would take this up with her superior and get back to us, but we never received any communication after that. We had to book different flights at a very high cost just because of make my trip's failure to inform us of the cancellation.
Desirable resolution: Pay the difference amount of the flight bookings.
Kindly address this issue or else we have no problem taking this matter to the consumer court.

I booked a round trip of Kolkata to Lucknow for 1st of April till 3rd April. Before I could have board the flight I got a notification on MakeMyTrip application that the ongoing flight from Kolkata to Lucknow was cancelled by the Airlines and after somedays the return flight was all cancelled by the Airlines. On which I contacted the customer care and asked them the resolution, Representatives told me that I'll be eligible for full refund but they will deduct the MMT convinient fee on which I objected that MMT didn't have me any other options other than listening to the Airlines that the flight has been cancelled so if MMT gives me an option being a third party service provider or a mediator than its understandable if not then they shouldn't charge me anything. However, the representative told me that are initiating the process for full refund and after that I can call back ask them for the convinient fee which will be refunded. After somedays I got some amount when I checked the break-up of refund I was shocked to know that Airlines charged me for cancellation and MMT also charged me cancellation and also took the convinient fee. After which I tried to call the customer care number it never gave me an option to talk to someone real person other than some ivr and the call gets disconnected. I'm really annoyed with this sort of service of MMT.

We have booked hotel stay for 2 days from 30th april to 2nd may 2022 at Champak Bungalow, Panchmadhi through MMT. At the time of booking, we have provided all the details related to GST. At the time of check out Hotel Management told us that you have paid through MMT so tax invoice would be provided by MMT but MMT provided us only service charge tax invoice only (Not Tax invoice of accomodation charge). As per your customer care support, we have to take a tax invoice of accomodation charge from Hotel but they deny it because we have paid through MMT. We paid accomodation charge with GST to MMT so please provide us tax invoice as soon as possible. If you have paid the total amount including GST to the hotel then please ask the hotel from your side for a tax invoice.

Dear team
I am Rakshath s
I had booked a hotel in goa named studio rooms in kamat, on 01/05/2022. My booking id is, NH[protected]. But the hotel did not seem to be any similarities to the images that are posted on your website. It was like an old abandoned hotel. Hence i had to cancel the booking.
I knew all the cancellation policy and before I could cancel my booking i talked with the owner of the hotel about the flaws and he promised for a refund if i dint like the room and hence i dint like the hotel and cancelled the booking on his concent for refund. But later on the refund wasn't processed. Later on when i contacted the owner for refund he said that he hasn't got the payment yet from MMT side so once he gets it he will refund it to my account.

Later on i even contacted MMT customer care and had a conversation with them, the person said it was a non refund booking so if he gets approval from the hotel owner he will refund the complete amount of Rs. 4845 to my account. On the call the customer care person even got the approval from the hotel owner and its been 5 days and still the issue is not solved and i haven't got the refund. So i would like to know the issue and get the refund as soon as possible.

Thanks and regards
RAKSHATH S
[protected]@gmail.com

I have been following up with MAKE MY TRIP for over a year for the refund of my cancelled flight from Sanfrancisco to Delhi for 17th May 2021 (BOOKING ID: NN[protected] which was directly cancelled from United Airlines due to the U.S. Presidential proclamation about travel ban on those days because of the severity of the spread of Covid disease and I am extremely disappointed by the treatment given to me by the customer representatives of both Make My Trip and United airlines!

I have been told by the make my trip representative over and over again that the refund will be done in the next 15 days since last year but I haven’t received the refund for my flight yet and when I call up and ask as to why I haven’t received the refund yet the Make My Trip representative vaguely says that it is not yet cleared from the united airlines itself and that I will have to speak to united Airlines about it.

When I call and speak to United airlines I have been always told that the refund has to be done from the flight booking agent side, that is Make My Trip and I have been rolling from here to there due there is a huge communication Gap between United Airlines and Make My Trip.

Make My Trip has big name in the market and you are openly harassing your customer for over a year now just to refund my own money!!!

I wonder if this is how you operate your companies then I have a huge doubt on the competencies of the representatives working for Make My Trip!!!

I will never ever book my flights from you and will never ever recommend to others, my friends, all of my contacts to book their flight from you as I am going to share this unvirtuous and unprofessional experience with everyone around so that they can be saved from getting harassed by you.

I have to say this with a heavy heart that the water has risen above the danger mark here and still the limit of harassment to your customer is not stopped. I will not tolerate this level o[censored]nprofessionalism and I want my money back as soon as possible.

If not acted on this soon and sincerely, I will have to take very strict actions against you and will have to further register your complaints on a higher level !!!

Dear Sir,

I am writing with reference to a ticket booked by me from your makemytrip app, the ticket was booked but PNR was not generated, I called the customer care @ [protected] to ask to issue the PNR.
@ 19:04 dubai time from my dubai number

Booking ID - AN77525ZYS6IDP5V9524
Flight - EK 230, Seattle to Dubai on 9th May 2022

Customer care rep said it is better you initiate a full refund and book another ticket, while I ask her to be on hold so that I can book another ticket and then refund but the call got disconnected and after which I called again and requested to initiate full refund, he just said waiting for confirmation and again call got disconnected. Since then I am continuously trying to call and I am unable to get through customer care, ticket is yet not cancelled. I request you to look into this matter as fare booked is very high, I request to initiate full refund as soon as possible.

Regards
Rity

I m buying ticket from make my trip they dont refund mony and issue new ticket i m follow more then 18 months

I had an initial plan to travel to Canada along with my son on May 19 2022 in Air Canada from Delhi to Toronto (Booking ID/ PNR/ Ticket Number: NN7HUGV2DK811CDZ5387/ MTKAZZ/ 014-[protected] & 014-[protected]), this ticket was booked on 18 Feb 2022. This was a free date change eligible ticket. However the Airlines made change to the seat/ timing and we also unfortunately changed our plans and requested a cancellations of this ticket on March 29 2022. I was told the refund will be processed within 30 days. Then the Airline sent me another communication on 29 April 2022 of another date change which made me realize that the ticket is still active, I then went to the Airline website and initiated another cancellation, which the airline was supposed to send a refund voucher for the ticket value of Rs. 126924. None of the above happened till date and its been almost 45 days since all this is happening and with no progress.

I made a booking with MMT, before 13hrs to flight time my flight has cancelled..i informed that to mmt they said flight is at on time after i speaking with them regulary for 6hrs they confirmed me that flight has been cancelled.and asked me to book my new flight tickets with my own money..at that time tey promosed that they refund my amount and offerd me 10, 000 vouchers of MMT, they maid me the same..its been a month i didnt get any vouchers from them.no one is responding..

At the time of trip they said tickets of rides are included in package, when i go there the local relation ship manager won't booked it. in that worst case i booked my personal tickets..they said they will refund as vouchers but i dint get any voucher

In that package they mentioned a private sedan vehical..but once we reached there they come up with sharing cab.in that entire trip we get lot of disturbances with this bloody people..they are saying nicely before booking a holiday package..once we go there the scene will be reverse. they din't even one ride as they promissed in the MMt website..

My money and trip is completely wasted.

My booking details : The PNR/ Booking reference ID is LRF4PK IndiGo Airlines and Flight from Visakhapatnam to Bengaluru on 6th April 2022 at 14:40 . Two tickets for passengers vijayalaxmi and tanvi were cancelled and shown as refunded Rs. 6444/- in Makemytrip. Even after many phone calls to makemytrip, I have not received my refund so far. Please let me know the updated status of money refund ASAP.

THIS IS REGARDING A BOOKING FOR 2 NIGHTS MADE FOR MY STAFF THROUGH YOUR WEBSITE, DETAILS ARE AS BELOW -
BOOKING ID:- NH[protected]
PNR :- [protected]
HOTEL :- COLLECTION O 83805 De Meridian Hotel
checkin-25.04.2022
checkout-27.04.2022
Amt Paid - RS 1346 thru UPI
When my staff Mr Agniswar Samanta called up the Hotel to confirm the directions, he was told that the booking has been cancelled as the Hotel cannot give the room on the rate given by Makemytrip; without any intimation etc my staff was stranded and had to find accomodation elsewhere. I have been trying to get in touch with the Helpline nos of Makemytrip but no one answers. Kinldy help refund my money of Rs 1346 which was paid .