MakeMyTrip India Complaints & Reviews

Hi Team,

Kindly note my International Air booking with ID NN7TAYHQ585OYHR13545.

As per our last telephonic conversation you guys had assured me to resolve my issue and confirm my flight seat number ASAP but since I didn't get any feedback from you inspite of my repeated requests to confirm I would like to go l ahead with the refund process for the same.
It's an utterly disappointing experience I had with a reputed company like yours which is totally unacceptable and caused me an immense amount of stress and harrasment owing to the uncertainty at the last moment of my travel inspite of my prior intimation to you about my medical condition which demands a comfortable seat with adequate leg space for a long travel time.
The unprofessional customer support feedback is even more frustrating so I decided to claim my money back immediately although this was not my priority. Unfortunately since you guys couldn't resolve my issue from your end I decided to take the matter into my hands and rebook the seat again with the extra amount of money since my travel dates are close and required seats are getting filled up soon.
Now I request you to refund my add on amount(approx 19K) for my seat preference ASAP.
Please note, I don't want my tickets to be cancelled, I am only demanding my extra add on spent on seat preference.
Hoping to get a prompt response and action this time.

Thanks,
Shaon

Make my trip didn’t provided us the hotel mentioned in the iteanary. When we reached at our booked hotel at pehalgam on April 13 at Fresh water resort, the hotel staff said you don’t have booking with us. We faced harassment and humiliation there and our 1 day of tour was disturbed due to this. Also we promised Innova car and they provided us Tavera car on April 17 and the driver dropped us at main gate of Airport at Srinagar instead of actual dropping point and ran away.

My payment was transfered but did not get the ticketvfor Bangalore to Chandigarah flight

Booked 2 Rooms for 2 Days (April 14 to April 16, 2022) at Vinoth's Homestay at Masinagudi (Booking ID NH[protected]). The owner denied to confirm as no rooms available on April 15, 2022.

MMT Support personnel told that if any accommodation at any place be booked on those 2 days for a higher amount, the additional would be reimbursed as much as possible subject to production of the invoice.

As no hotel was available at Masinagudi, and as we were touring COORG in Karnataka, we could book a holiday home at Vythiri Kerala for those two days via Agoda.com. Initially we submitted the confirmation slip issued by Agoda online. Then we submitted the invoice. But no payment was made. They closed the issue without communicating the resolution or the reason for non payment.

The last complaint was made on April 19, 2022. After a long delay they closed the issue on April 28, again without disclosing the resolution or the reasons thereof.

We paid Rs 6000 extra for Accommodation, which needs to be reimbursed. We require that reimbursement.

I have booked bus from Jagdalpur (C.G.) TO Raipur (C.G.) on 17th april 2022
and cancelled in on 17th april 2022
and i am supposed to get a refund of Rs 514. and i allowed refund into my makemytrip wallet . but now my makemytrip wallet shows zero balance
when i login into make my trip website it says "₹ 514 has been processed in MakeMyTrip Wallet o[censored]ser [protected]@gmail.com.
Wallet money reflects instantly. Any promotional discount is subject to conditions."
but i didnt got any refund as my wallet shows zero balance and now i am unable to get my refunded amount
also now after logging in into make my trip account, in cancelled booking section i shows "something went wrong"
so now i cant even fetch details
make my trip are such a cheat

booking ID - NU[protected]
email id used at time of booking - [protected]@gmail.com

It is complete fraud. Proper seat was not given as display on the website as the bus was displayed as a AC bus on the but th ac was not not running and and the bus didn't leave on time . Even the management was not helpful for resolving our issues. And also the driver and other person from bus team were drunk. And we're using abusing words.
Please look into this and a don't list this kind of bus service to fool the people i need a imigiate action on this... otherwise In will go to o consumer court and indian transport services for get a resolution and ban this kind of fraud services.

Hope you will take a imigiate action on the issue and resolution will be give to me

I had booked heritage group of houseboat srinagar Kashmir 30.4.22 to 2.5.22 on make my trip, but today which is the 30th april 2022 I was denied entry into the hotel saying they have not received any such details from mmt, due to pre paid and post paid phone no. Problem in Kashmir I was not even able to contact any mmt personnel, due to their customer care being just attached to it phone details which don't work- make my trip also dosent have any email customer care where I can leave in my grievance, I still have no clue if I will get any refund for the non sense this site has created, and no way of contacting them
I would suggest not to book for such shady site with no proper customer care association

I booked a flight ticket on 25th March 2021 with booking id NF[protected] which they cancelled. I have been in contact with their customer service and they assured me that they will process the refund which they have not done till today. They keep on extending the date saying give us 2 days and the refund has not yet been processed till today. They even asked me for my bank details which i have given. But as they have no intention to give me refund i fear they will use my bank details for malicious activities. To this day i am still owed ₹12889 in refund. I urge you to please take necessary actions

I have booked bus ticket through make mytrip.com from DHASA TO BARODA for dated 1st May 2022. I tried to login in, it's highly impossible to login to system.

On 26th April 2020, I was Booking a Railway ticket From Rajkot Jn to Mumbai Central of Rs 947/- as soon as i completed the payment, a messt arrived from MakeMyTrip tahtt, ur Booking has been cancelled because of Technical Glitch, ur Amount will be Refunded till 28th April 2022.
I waited till 29th April but their was no Refund, so i called their Helpline No, bt they ended my call.

I made a two bookings in MakeMyTrip app. both of the ticket booking are unsuccessful and the amount got deducted from my Bank account also they have initiated the Refund process, It was expected to get credited in my Bank account after 7 working days. but it is almost 2 month. i didn't get my money back and when i checked the Refund status it says the Refund Processed. I tried to contact their customer support and i was not able to elevate this concern because it was an automated call and i tried sending mails to them regarding this concern the only thing i received is a system generated response mail. I still have no solution for this. Because i paid Rs. 6720 and i still have no idea where this money actually went. This is my last resort please help me to get my money back. i am also attaching the RRN number of the Transactions that i made also attaching the screenshots of the transactions.

RRN1:[protected]
RRN2:[protected]

Hi Team,
I have tried multiple attempt to book a ticket but there is some glitch from irctc and makemytrip site. please resolve it I want to book a ticket from mmt.

BOOKING ID: NR[protected], NR[protected], NR[protected], NR[protected]

I had booked a flight ticket through make my trip from Bangalore to Dusseldorf round trip . Unfortunately I flew to Dusseldorf but I couldn’t come back to Bangalore due to lockdown and all international flights were cancelled in May2020.After following up ten times they are not responding nor refunding my return ticket which values up to ₹78000. I’m stuck between the agent and the airlines. Airlines is asking me to raise refund via agent but the agent (make my trip) is giving some non sense reply. Please help it’s almost 2 years but still I am struggling to get the refund.
My pnr details



From: Etihad Airways
Date: Mon 30. Mar 2020 at 1:39 PM
Subject: RANJITHA KRISHNAMURTHY, you're booked on Etihad Airways, March 02. Booking reference: GMAGFV

Thank you for booking your flight, we look forward to welcoming you on board.
Reservation code GMAGFV

OTHER
CONFIRMED Sunday, 28 June

Information: Tkt Left Open
Was Not No Show

Print Itinerary
To know more about the Fare Choice you have purchased, please visit etihad.com/farechoices
Secure your seat
Purchase your Economy Standard seat now.

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Your ticket(s) is/are:
Ranjitha Krishnamurthy:[protected]
Samvrit Sameera:[protected]

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I had booked a flight ticket through make my trip from Bangalore to Dusseldorf round trip . Unfortunately I flew to Dusseldorf but I couldn’t come back to Bangalore due to lockdown and all international flights were cancelled in May2020.After following up ten times they are not responding nor refunding my return ticket which values up to ₹78000. I’m stuck between the agent and the airlines. Airlines is asking me to raise refund via agent but the agent (make my trip) is giving some non sense reply. Please help it’s almost 2 years but still I am struggling to get the refund.

I have booked a hotel Shri Krishna Residency on April 8 on Makemytrip but cancelled it on April 15 due to some personal reason. I chose the option to transfer the refund to Makemytrip My Wallet and according to the company it is instantly transferred. However, 15 days later it is not reflecting in my My Wallet account. I have raised the request but I am not sure what really happened to that

Makemytrip could you look into this matter please? I have attached the screenshots for your reference

Hi,
My name is Anuj Jain and I have booked a Dubai Trip from Makemytrip after consulting their representative. I have inquired all the details from them on email and then have made the part payment in March and remaining in Apr Month this year.
My journey use to schedule from 16th May from Mumbai to Dubai and return on 19th May this year.
After making the payment suddenly the emailed me about change in return flight and they give me one offer without payment to change the flight which I accepted and then after few days again they changed the departure flight and again I accepted.
10 days before they suggested to return an amount close to 124 AED Dirham (near 2600 INR) due to close on one activity, which I didn't not received yet.
On 26 Apr, they again changed my departure flight from 15th may to 14th may, due to which I have to Reschedule my Indore to Mumbai flight.
On dropping several mails and inquiry they called me and ask to pay extra amount for flight if schedule on 16th may, which I denied to pay.
So, they suggested to go on 14th may and arrange 1-day extra charges on Visa and accommodate HOTEL for 2 days by myself.
The representative is not picking my call nor replying to my messages after I booked the trip.

This is real torture for me as I have paid this amount on EMI with 13.99% Interest, which comes approx. Rs.80, 000/-

Kindly help me to provide me full refund or Schedule my trip with ease.

Regards
Anuj
[protected]

I booked a train ticket 27th of april 2022 at 8:22pm from phone pe upi. My amount deducted 6365.40/- but train ticket dint not book. It shows no booking on your app & website. Kindly, refund my money as soon as possible.
Transaction id : T2204272022026627066211
Utr no:[protected]

Name prasenjit sawant
mobile no [protected]

Kamaljeet kumar

I had booked a flight from Mumbai to Dubai and cancelled it from indigo airlines.
I have checked with indigo airline and they have initiated a refund of INR 29504 and make my trip had only credited INR 18000, and have pocketed and defrauded me for INR 12000.
I really need ur support as they have done this with me twice. I have refund proof from indigo confirming me the amount.(attached)
All proofs attached

My husband booked me and my kids tickets to Dubai from Mumbai on 29th April on Vistara airlines through Makemytrip.com. The tickets were booked from Dubai and due to change of plans, my husband is trying to contact makemytrip customer care team Dubai contact to cancel the tickets but neither they were responding nor they were allowing to do the cancellations on their app or website. I tried to call them from India as well but there is no...