MakeMyTrip India Complaints & Reviews

I had booked a bus ticket via mmt from ooty to Bangalore. The bus got cancelled by operator at that time mmt send a message saying that the refund is been initiated . Its been more than 15 days, money is not been refunded. There is no way to talk to their executive regarding this particular issue. No customer support mail id in iphone app.

Hi Team,

Hotel
@Atriohotel
misinformed customer in regards to the room facility, we requested the cancellation within 10 mins & they are refusing to refund. Kindly look into the concern. NH[protected] & initial refund immediately. This is highly unacceptable behaviour.

Need immediate action.

Jasmine
[protected]
[protected]

I had booked the ticket from MMT Application while doing the payment the money got deducted from my bank account but MMT showed it has failed and now I don't even have ticket id to raise a complaint on their customer care service and without it I can't raise a complaint with their customer care.

Dear Director Consumer court

Thank you for choosing MakeMyTrip. Your booking for Tulip Arena Raipur is confirmed.
MakeMyTrip Booking ID: NH[protected]
PNR: [protected]
Property Name & City: Tulip Arena Raipur, Raipur, Chhattisgarh
Check-in Date & Time: 15-May-2022, Sunday, 12 PM
We did this booking..
After reaching Hotel We could not stay with our Family..All types of People are staying..We have not felt to stay there..
We were at the hotel [protected]@ 12.35..Till 1.20pm There is no room confirmation fro. Front desk..The staff was very poor in Technical .They delayed all most an hour to show the room..Hotel is like dormitory near railway Station.
No Wifi
No TV
NO PHONE to connect reception nor Any others.
They made room besides appartment 5 bedroom house..As hotel..
Which pictures you shown in the website..Nothing in that room.
Just like dormitory..
Ok.We requested for upgraded room..They charged 600 rs.Extra..I told that boy..Please show the room them ..We will pay extra amount after check in..
He doesn't agree our request @ that time was 2.10 PM.We are also in hurry..Till from morning no fresh up not have breakfast.So We paid extra amount..
After that they are searching for vacant room..
They took us to 3rd floor..Hotel corridor was soo dirty..They kept us @ top searching for vacant room..We are trying to call & Contact you.There is no responce on SUNDAY till 2.40 PM..
Hotel is dirty atmosphere with lot of people allowed in one room. Having drinks & showting on Worker..Basically not safe & little worried with that atmosphere..
We decided to leave that space immidiately..We are asking for refund..Thay have not agreed..After We Re trying to cal police by the court of law proceedings..They paid our 600 extra payment remaining they told us to claim from AGENT. MAKE MY TRIP.
Regards
M Ravindra Babu

Today we were trying to book the flight from Pune to Mangalore for 4th Jun from Makemytrip but transaction was unsuccessful but money was debited from HDFC bank.
When do I get the refund?
It seems site has some issue because we were not able to successfully book the ticket.

I was planning a trip to Singapore with my family, had planned everything & even paid the booking amount.
But today got a call from some person & she is saying that the prices have increased & we are refunding the amount.
Is amount the only problem?
How about our emotions
We planned everything did the payment, started shopping, for just this cancellation without any notifications.

Really pissed off at the moment
We always trust MMT… is it to hear this that we are been told that your dreams are been tarnished.

Want a call back asap

Hi MMT Team,

I want to delete my MMT account. Please help urgently.

Thanks.

I have sent several email to Makemytrip on [protected]@makemytrip.com feedback.[protected]@makemytrip.com
[protected]@makemytrip.com
& rajesh.[protected]@makemytrip.com
Also tried to contact agent who sold me the international trip but still no response from last 2 weeks. I’m really frustrated.

Please see the email below :-

Hi Team,

Booking Reference[protected]

I’m really unhappy about my flight tickets. Which I bought with my package. As I mentioned before I was unable to receive my passport by 15/05/22 so I took the another flight by own cost and joined the tour directly in Paris on 16/05/22. The one way ticket to Paris on 15/05/22 for both o[censored]s was Rs 1.25 lakhs.

I finally joined the tour on 16th May 2022 but while returning on 21/05/22 when I reached the airport with my tour Director Etihad airways advised my flight tickets were cancelled. Then Again I have to buy both the tickets for us for CHF 1279 (appox Rs 1.03 lakhs)

I also spoke with Etihad for refund but they have asked me to contact MMT as it was booked with you guys.

When you guys know I was on the tour you should have arranged my return tickets. I would request you for the refund of my flight tickets. Into my back account. I won’t be accepting any MMT credits.

I have all proof of conversations with MMT team and would like to resolve this matter ASAP otherwise I could also lead this to another level.

Kind regards,
Sanket Mankar
[protected]

Hi Sir/Mam, We have booked ticket for three members from Coimbatore to Chennai in “Swamy Ayyappa Travels” exact time of 2:48PM 29th May with the price of ₹4, 828.5. And in the next few minutes I started trying to cancel it from makemytrip but it last something error error error popup then I started to cal customer cal number same unable to connect.. very worst day with makemytrip.. As we are a existing customer to them & we are faced worst experience in it. I need a refund of total amount.

I have taken the package from Make My Trip from 24 Dec2021 to 28Dec 2021 to Phuket Thailand. Where as in Package include all the tours related activities like
1.Hotels
2.Jame bond island tour
3.phi phi Island tour
4.Candid Photography

So all these activites provided by MMT except CANDID PHOTOGRAPHY, .
Till Date i didnot received any photos from MMT side which we have paid extra for. I should have taken other activity instead of photography.

SO my ask is please refund my money back for the services you were not able to provide to me

I had booked cab on 22 may 2022 from Delhi to Haridwar. Booking reference - NC[protected].
Driver denied the service and said he had car heating issue and he shall cancel the booking and would get my refund. Still I haven't recieved my money and in app it showing completed trip. I tried to call customer care but couldn't reach. Please refund my money. [protected]@gmail.com

This is my first time making my trip to book flights and I am highly disappointed with it!!!
I booked 5 tickets from Delhi to

I am not happy with the resolution provided by Make by trip against my check-in denied issue at the hotel in haridwar. They didn't inform me that my hotel was not confirmed and when I got to know about it at the last moment, I didn't get a resolution from them. Due to this my whole trip was screwed. And now after 48 hours when my trip is over, they have provided me a refund of just my money that I had paid. What about the compensation for the mental torture I and my family faced?

Sharing my booking id NH[protected], so that you can take it up with them.

Date of Incident- 28th May 2022
Client Name-Aditya Bhoir
Make my trip booking ID-NH[protected]
PNR [protected]
Check-in date-28th May 2022
Check out date-29th May 2022
We had booked 2 rooms in Prajakta Holiday Inn, Panchgani for 1 night through Make my trip. We had already paid the entire amount of Rs. 3730 for 2 rooms on 28th May 2022.
When we reached the property for check-in on the same day, we were denied check-in, the hotel staff told us that hotel is full and they are not getting any bookings from MakeMyTrip for the last 6 months.
We contacted the make my trip customer care immediately to intervene to allow us to check in,
but they told us that hotel said the booking is full and we will give a booking in another nearby property. but it was actually 9:30 PM and we cannot wait for them so we booked
one hotel nearby paying Rs. 6000/- for 2 rooms and I informed same to them. I asked for the penalty for them and they said only a refund is possible and we cannot provide a penalty.

We request you to help us get the refund for making my trip for Rs. 6000/- and another 10000 for the mental agony suffered.

Make my trip booked an incorrect ticket without informing about the transit visa and took 272500. But i was not allowed to travel.

So i lost and again booke tickets for 457000 .

I need 457000 without any compromise

Dear sir/ma'am,

I am Naimish Akbari. I had book bus on 16th may, 2022 but bus was cancel by bus operator due to some problem. I mail to make my trip but still not get refund amount.

i hope i will get solution as soon as possible.

please find detail below,

Trip Detail: Bharuch to Rajkot
Bus Operator: Samay Travels
Journey date: 16th may, 2022
PNR No: 67B4NDVN
Make my trip id: NU[protected]

Thanks & Regards,
Naimish Akbari
My Contact No: [protected]

Hi,

We have cancelled the above booking on 12th April 2022 at 1.10pm well within the time for 100% refund ( 12th April 2022 till 1.59 pm) of Rs. 31665/-, But the refund was not initiated. Then, we shared the screen shot of booking and cancelled time. same is attached for your information. then they have refunded Rs. 12731 ( 8th May - 4815 + 2nd May - 3959+3959)

Now they are not responding to any of our mails, Hence we seek your support in getting the balance refund.

Dear Sir,

I cancelled the attached train tickets on previous month's, unfortunately refund amount was not credited to my account yet.
Kindly check and do the needful at the earliest.

Regards,

Nebin Andrews

I have requested for a booking against the credit shell held by Spice Jet against a canceled flight due to Covid lockdown in May 2020 vide booking reference ending with 4760. This was 10 days ago and the request was made over telephone. I try to contact Makemytrip for the ticket which was not provided as yet. When I call the customer care, they inform me that they have sent the SMS which contains the details. The SMS link when opened takes me to the web page that shows My Trips. The pages are blank there. I have tried at least 30 times to reach someone over phone. I sent mails to [protected]@makemytrip.com, [protected]@makemytrip.com and even made a personal visit to the Googled address of MMT in Lakshmi Nager, Delhi. The office does not exist. I then tried to get to speak to a HUMAN BEING as that is IMPOSSIBLE under the circumstances where they direct you away automatically. I fooled the system and went through the International Flights route to speak to an executive and requested some help in being able to contact someone. I then contacted Spice Jet, who cannot issue the ticket themselves for some reason, and they have initiated refund of the money that was in the shell account against my booking. I don't know the status yet of the finds not wether MMT has booked the ticket. I am going around in circles.
A company should have some way a customer can access the company when there is need. Just blocking people like this causes huge frustration and LOST CUSTOMERS. I am a MMT Black customer, so would MMT like to lose me?

I have booked a ticket of 1AC for Mumbai - Varanasi LTT MAU SPL / 01051 with booking ID NR[protected] and PNR #[protected] through makemytrip mobile app on 22.5.22. due to some personal reasons I had to cancel the booking on same day. I received confirmation from IRCTC about ticket being successfully cancelled and to collect the amount of 4575 from agent, i.e. makemytrip. its about 1 week now, but the refund is not yet credited to my account. Make my trip don't show any email id on site to connect and share my concern about refund issue. I have connected to customer care no. but its not having the option to connect to customer care executive. If IRCTC has given the cancelled ticket reversal to Makemytrip why dont they refund the same to my account. It just creates a bad image of company in mind of customers like me as amount of Rs. 4575 is not a small amount to forget. Please look into the issue and solve at the earliest.