MakeMyTrip India Complaints & Reviews

I booked a room for 16th April 2022 1 night.
Hotel property name Oyo Home Vijay comfort 78653, Manipal.
http://maps.google.com/maps?q=13.3355, 74.78999 was the location mentioned in booking. It was a different hotel at this location.
We tried searching online and got another location...no hotel there also.
We contacted no's [protected] but they kept directing us to the same location.
This was at midnight and after 2 hours of trying, we decided to give up and managed to find a room in a rundown hotel.
Never again Oyo for me.

Pankaj Agarwal

We booked a bus from Manali to Delhi for 17/04/2022. The bus quality is so poor and have a lot of issues with the engine and covers only 200km with in 12 hours.
We missed our flight as well from Delhi and there is no any support for us.
Bus details:
bus name: Himgiri Adventure Toure
Date of arrival: 17/02/2022 8:00 pm
From Manali
To Delhi
Date of departure: 18/02/2022 9:00 am

We are not reached yet. There is no support for us. We are stil 400km away from Delhi.

I need my full tickets refund.

I am disappointed with your service as I am not refunded with my convenience fees.
My initial flight got rescheduled so I had to choose to cancel it and rebook it with another airlines. Now my refund is processed in MMT wallet instead of back to source and that doesn't include convenience fee. Plz write to me what are the govt guidelines and your policies because of which my convenience fees is not refunded.

I booked two seats of Sharma transport using make my trip on 29th March, 2022. The bus operator cancelled the ticket. But till now I have not received the refund. The Sharma person says he has already mailed the redbus for the refunds but I have not received anything yet.

Hi

Have book hotel month before with you for turpathi for 2 room but when have land at hotel. Hotel manager not ready to provide room and his behaviour was very bad, his behaviour was that he doing some personal favour.

Even your team unable to resolve issues. They taken around 1hours for providing alternative hotel by time have mange to book another hotel with additional cost.

Now have trust issues with your organization whether in future should book with you or not.

Changed my flight time without asking and not offering alternative time with other flights

This is regarding my booking number NF2WCGT56H9TMUXR0711
Go First - round trip from Nagpur to delhi and back on 12 Feb and 16 Feb 2022 respectively

The airlines called and said this flight is cancelled, and MMT will give the refund. It has been almost 2 months and I have been waiting for the refund. neither my bank statment nor my MMT wallet reflects the same
Today I raised a ticket (No.[protected] or the refund and was provided a link to track the progress of the request. When I click the link, the MMT app opens and says "you have no open requests".. The chat option has no place for me to type my query.. they are all automated buttons of no use. When I call the customer support, only a computer voice talks and asks me to click the Link in the SMS which shows no request. There is no other means to contact or raise a ticket on the website or the app.
I need the refund

I booked 12 tickets from New delhi to kathmandu through makemytrip
5 member document are not there so makemytrip booking agent said you can go beacause you all are with family.
So at the end check in counter authority said to show vaild passport of all the members
Than, their didnt send that person to go
Than i talk with the agent their said we will help you out in tlrssolving your issue
But their didnt yet
And they are not talking with me

I had booked 2 nights in O3 palolem. The room I was given had a broken commode which was shaking, no power back up and dirty linen. When I called customer care (Trisha) and told her that I want partial refund as we couldn't stay in such a bad place and will check out the next day, she said she will call the property to validate. And then she said no one is picking I will call and get back to you. Later in 20 minutes she sent a mail saying I tried reaching you and since I couldn't reach you I will close this case. I had no missed call from anyone.

Can't believe such pathetic service, I have booked so many hotels both domestic and International in MMT, disappointed with such bad customer service. I was forced to stay here. This will be the last time I will use MMT, don't want to spend any of my hard earned money on a business who doesn't care about the customers. That too being in a hospitality industry. If I wanted to lie I could do it for 5 star or expensive places, why will I make such a big splash for 3k? You guys need to understand people buy experiences and it's all about trust. Anyways thought I will drop a complaint and delete my account and app from my phone and family's phone.

We've been cheated by MMT on a bus trip which was cancelled by bus operator through message and call beforehand and hence we took the train to reach the destination.
The bus operator requester to take refund from the service where it is booked, and make my trip hasn't processed any refund and closed the request inappropriately.
Infact the customer service replied after 24 hours.

Kindly see the screenshot of message by bus operator about cancellation and details of booking at make my trip.

I have referred my relative recently to join MMT and yet still not a single rupee has been credited to my account or the other parties account, the referred party even used my referral code to sign up.
email : [krishnadas9846]@gmail.com. kindly resolve this issue as soon as possible.

I had a prebooked airport cab from makemytrip on 15th April, but the cab did not come and now I am calling their helpline to raise this complaint and get the refund, but the helpline is automated and their is no way of filing a complaint.
I want my refund back. This was a very bad experience and I could have even missed my flight. What is the point of pre booking a cab, when it doesn't come.
Booking id: NC[protected]

I have checked in as per my with you. After check in I observe that the hotel was constructed in a burial ground. My wife and my daughter were uneasy to sleep in the burial ground with grand children. Then I talked to the owner of the hotel Mr Vignesh and requested him to cancel my booking and refund the amount I paid through you. The owner is so arrogant in the issue raised by me and refused to return my money. I have vacated the room after two hours and expressed my displeasure.
As he had not disclosed the full fact I am entitled to get the refund. Please intervene in the matter and resolve the issue by refunding the amount paid by me through you.

Makemytrip Confirmed my Booking with booking id NH[protected] at
Treebo Trend Talwalkar'S Serene Resort from 15th to 16th April (1Day), but when i tried to check in The Hotel Staff denied the booking and said they have not received any such booking. When I contacted the makemytrip customer care services, a executive offered me an alternate arrangement and offered me various other properties which I accepted he said he will contact the properties and confirm my booking, but everytime in trying to do so ge put me on hold and said either the property/hotel is not reachable or its fully booked and at the end he offered me a Villa named Rhythm Villa and assured me it is a good property, but after I reached Rhythm Villa it was located at the outskirts of a village and the location was a very deserted one, So I again called back makemytrip customer care services and informed the same I requested them to cancel my booking and refund my booking amount. But to my surprise they turned down my request and said that the booking cannot be cancelled.
I was stranded at Treebo Trend Talwalkar's Serene Resort for 5 hours along with my wife and two children. Absolute pathetic service from Makemytrip. I have voice recordings of all the discussions/calls to makemytrip customer care service executives.
I want complete refund along with a apology regarding the same from Makemytrip.
Please guide regarding the process to escalate an complaint regarding the same.

Booking ID NC[protected]

With referance to above booking ID the cab was booked on 23rd March 2022 and same was cancelled as no response was received from your team, while contacting your team they said the refund was initiated but now almost more than 20 days laps no such refund credited in my account and now whenever I called the customer care they are not responding.

I have booked the Le Osh Hotel at Lansdown on April 9, 2022 from April 15th to April 17, 2022. I have also received the confirmation voucher immediately.

On April 14, 2022 at 7:29 PM, I received a message for cancellation and raising the refund. I have never canceled the booking. MakeMyTrip has cancelled the booking at it own at very last minute as we had already prepared to leave early morning.

Property owner has confirmed the cancelation stating that he had already informed to MakeMytrip for this cancelation on 10th morning (April 10th).

This is very highly unprofessional service of MakeMyTrip. Me and my family highly disappointed with this attitude.

Sir,

We have booked Hotel rooms on 19/12/2021 vide Booking ID NH[protected] in the name of our company Ratan Chandak & Co. and Paid Rs. 272403/- for 9 Rooms. We have received Tax Invoice No. M06HL22I04013275. The said Tax Invoice is showing our GSTN 27AABFR5803R1ZQ but ITC of this tax Invoice is not showing credit in our GSTR2A. You are requested to look in this matter and do the needful to get our ITC immediately.

Copy of Tax Invoice issued by you is enclosed for your reference.

Prasad Bhandari

[protected]

Madurai Jn
Chennai Egmore
Cancelled on 30 Mar
PANDIAN EXP #12638
Booking ID
-
NR[protected]

Madurai Jn
Chennai Egmore
Cancelled on 18 Nov
PANDIAN EXP #12638
Booking ID
-
NR[protected]

Chennai Egmore
Madurai Jn
Cancelled on 24 Aug
MS MDU EXP #02637
Booking ID
-
NR[protected]

even those trips are cancelled and it alo says your money refunded but when i check my bank no money is refunded from make my trip or any other accounts i need my money back or you are gonna loss your frequent customer

MakeMyTrip is neither providing refund, nor details of voucher available nor shell deposit available with them or SpiceJet airlines for the flight cancelled due to Covid.
SpiceJet flight PNR HHD18E for travel on 10th May 2020 from Mumbai to Goa was cancelled due to Covid pandemic. Attached file for reference.
Though I received refund from GoAir for the return flight from Goa to Mumbai, I have not received any refund or voucher from SpiceJet for the cancelled flight from Mumbai to Goa.

Sir/Madam

I have made a flight booking from MMT app on 10th April 2022. My total amount deducted was Rs 58257. My flight was scheduled for the 14th of May from Delhi and my return was on the 21st of May 2022(Both Singapore airlines). I have tried to reschedule my return flight from Bali and tried to change the dates from 21st May to 22nd May 2022. Since then only my Return ticket is visible on Make my trip. Because of this blunder, I am not able to plan my hotel bookings and make other arrangements. I have tried calling your customer service numerous times but the only resolution I get from them is to wait for 25-48 hours. What am I supposed to do?. I am attaching all the invoices and tickets for your reference. kindly do the needful as I am losing my trust in Make my trip and won't be using the make my trip services in the future if there is so much delay in customer resolution.