MakeMyTrip India Complaints & Reviews

Hi

I tried to book a train ticket from Delhi to Varanasi through MakeMyTrip app on 27/04/22

I have been debited but ticket not booked.
Ref no. [protected]IGANLRRVK3 dated 27/04/22 for INR 2844.35

Please resolve the issue

Regards
Rajesh Narayanan

Hi,

Myself Dinesh Behera from Bangalore, and i had booked a hotel using Make my trip app with below details,

Hotel Name: Serene Mountains Munnar
Booking ID-NH[protected]
Booked on: 24th-april-22
Stay for: 30-april to 3rd-may
Booked amount: RS. 11424.00

Now today i received a mail from MMt that the booking has been cancelled and they tried to inform but they haven't tried in reality, and finally they have cancelled that booking. (email photo attached)

Then i tried to contact with MMt support team and ask the problem, and they said the property (hotel itself) has been denied for this booking and so it's cancelled. Then i ask them if that's the case then i need an alternate hotel with same facilities as soon as possible as I have to travel day after tomorrow, or else refund the amount now so that I can Book some other with same facilities, and if it's higher than current booking amount that also MMT has to pay in addition to booked amount.

After long discussion finally that support guy gave false assurance that they will refund asap with additional amount to close conversation with a good vibes.. but in reality they have not initiated any refund process as of now and also not responding my mail and call further.

I need your kind attention for this harassment from MMT and help us to resolve the issue as soon as possible.

Hope your immediate action and response on this, please let me know if more details required on this..

Thanks & Regards
Dinesh Behera
91-[protected]

All of sudden my card was charged with Rs 4121 on 26th April 2022. I also received a message from makemytrip mentioning that I made the booking.

I immediately tried reaching out make my trip but there qas no option on the IVR to speak to any of their customer care team. There was no email found to escalate this issues and hence i used twitter to escalate this. But i didn't get response either. I called the bank and informed the same after which bank blocked my card and raised a dispute.

Today i spoke to MMT when i got connected by choosing an option to cancel the booking on IVR on which they informed me that amount is non refundable.

Now i want to take strict action against MMT for this grave criminal offense and penalise them for a huge compensation which wasted my time and effort.

1. While booking, they told us we will could snow in a solang valley when it is common knowledge to people in the area that snow is not present there in this weather. They could have totally informed us that we will have to go further to see snow, as we were ready to pay for it. We feel uninformed. When we talked to them about this during trip, they said we cant predict weather. Ofcourse they can predict weather when its such a common knowledge. They just didn't put any effort in finding out.

Also, they twisted their words and said snow is subject to weather, but the thing is you can check weather with a simple google search before booking and taking our money.

2. The car they provide was in bad condition. We complained then representative said I raised request but nobody is responding. This is their responsibility to see I get help, not my problem if your supervisor is not responding. Since we were on a time crunch, we had to start in the same car for a 13 hour journey. Both o[censored]s got sick by the end of this car ride, and it ruined the next 3 days. They did call us the next day, but it was already too late and we were already halfway to manali.

3. The driver they provided was rude, and make racial comments against our people. We got offended but he didn't care.

4. They provided many places to visit and not enough time, we couldn’t go to half the places.

In summary, once I paid for the entire package, they knew we couldn’t do anything and left us to deal with everything. Horrible support.

Hello
I have attempted to book 2 train tickets for Hwh Sc Suf Exp for 17th May, 2022 from Howrah to Secunderabad. After entering my irctc ID, password and captcha, and making the payment, I got the message that something went wrong. The payment of Rs5055.40 has been deducted from my account. I have made the payment via UPI. The booking details are not even showing on the ‘Unsuccessful Bookings’ section on the MakeMyTrip app. I have attached the screenshot of the same. Kindly look into it.

Makemytrip.com refunded the flight cancellation amount to my MMK wallet. I can see that the correct amounts have been credited into my account. However, when I attempt to transfer the amount to my bank account I get following error:

"Please login with the same email id and phone number which you have used while booking. You are trying to access with another ID"

Could you please assist me through this?

We had booked "Guwahati and Kaziranga-Wildlife Special" holiday packsge through MakeMy trip between 15th - 21st April.
The tour was to cover Shillong (2N) • Kaziranga (2N) • Guwahati (2N).
The stay at Shillong & Guwahati was good but the holiday got totally ruined in Kaziranga.We were put up in a ongoing renovation, no maintenance accommodation - Kazhiranga Eco Village which had a shack for a kitchen and the utensils being washed in the most unhygienic way with least bit of thought to the ongoing pandemic. The Relationship Manager from Makemy Trip(Ms.Akshata) assigned to us claimed she was on leave and would entertain only whatsapp messages but no resolution. As we were travelling with kid, in a desperate effort registered a online complaint and the lady who called said her role was limited to forwarding the concern to the team on field . We found no resolution. Stayed in this filthy place with dog poop in front of the door which never got cleared till we checked out. The resort had no food to offer the cab drivers which had to be taken care of by us at last.
Two in our group decided to cut short the trip after the 4th day. Called/Mailed MakemyTrip asking them to cancel one of the three rooms booked at Guwahati as there would be only four o[censored]s checking in. They refused to accommodate this request as well.
Overall, after charging a bomb, Makemy trip booked accommodation in lousy places and ruined the whole experience .
What is the point in allocating a Holiday Manager who is on leave and refuses to help when needed? Why a platform for Customer Concern if they are not going to get solutions? Their Customer Care team is totally useless.
Please compensate for cutting corners and ruining our holiday.

Hi there.

I have a complaint about my bus booking last Sunday through Make My Trip.

Name; K S Hari Krishnan
Booking ID; NU[protected]
Date; 24/-4/2022

Details of the experience are as below -
4 change of travel Mode
1. By car instead of the bus to Nagercoil and wait for 2 hours for the bus to be ready
2. Bus got broke down near Dindigul and waited 6.30 hours.
3. New bus came and wasn't a multi-axle bus as promised, was a normal one
4. Had to change again at Hosur in a Normal sleeper bus
NO food stop at any place was told to eat in the beginning at Nagercoil as the bus was getting ready.
The last two bus drivers and staff were very rude and didn't take any acceptance of food stops.
In total took 18 hours for 9-10 hours, Journey.
AC in the first bus was not functioning well, second was placed in the wrong places.
I am looking for a full refund

Attaching incident photos and ticket. Looking forward to your response.

Kind Regards,
Hari Krishnan
krishnan.hari.[protected]@gmail.com

My rail ticket got canceled because it was not confirmed but my refund is pending for last one month

I had booked 2 bus tickets from MMT on the 23rd of April 2022. The details provided weren't sufficient as the contact number was of the agency and every time I called the number regarding anything, he told me to dial another number.
The other number was of some person in the bus. I called him asking where would I find the bus, he just said the bus is on the move and didn't even provide me a proper location and just hanged up.
Called him one more time asking the location as I had to reach my destination on time as it was urgent, he acted the same and told me the bus is on the move and even after asking me where the bus was, he hanged up the call.
Next time another person picked up the call and was talking in his local language, repeatedly asked him to speak in Hindi, which probably every person knows also asked him to make me talk to another person, then too he hanged up.

After that there was no answer to my calls.

My booking ID :NU[protected]
REFERENCE PNR 57H7TGG7

I recently added gift cards to my make my trip account but I am not able to use them for my flight bookings. As far as I can understand, the gift cards are to be added into my account and when I reach the payment page the option for adding the gift card has to be clicked. But the option for paying with gift card doesn't show at all. I tried a while ago as well for a previous booking and at that point it said something like it can't be used....

He booked us the tickets from Bangalore to Manchester
Through Vistara airlines
Bangalore to Delhi to Franfurt to Manchester
So in Frankfurt transit visa was required- But Abhishek said it is not required. He confirmed twice and thrice that Transit Visa is not required. And booked the wrong tickets. So In Delhi we were not allowed to travel from Delhi to Frankfurt and to Manchester.
I spent 271890 for our tickets.
But we were not allowed to travel because of his mistake.
We asked him whether transit visa is required he said not required.
Then on January 1st 2022 we could not travel and therefore we called Make My Trip From Delhi Airport and tried to ask them help us on this issue and tried to ask them to rebook the tickets for us.
But the customer care staff from make my trip said she cannot help me out on that issue and she has to inform that issue to her supervisor and she said she will arrange for a call after 48 hours. But i never received any call.

As i was travelling to the United Kingdom on a student visa i had filled passenger locator form, I took Covid Test and Booked my room which all should be in 48 hours duration if not it will be expired.
So because of Make my trip staff's mistake we were not able to reach on January 1st as per the plan.

I need a complete refund of 271890 rupees .
I spent again 472500 while rebooking the tickets so i need the remaining amount of 186000 as well. Because its make my trip duty to reschedule the tickets for the same price but they didnot pick up my call and they didnt help me in rebooking the tickets for the same prices. So they should pay me 472500 in total as a refund.

I have the audio file for evidence.
File size is 7.99 Mb but not able to upload

Abhishek Kukreti
Abhishek.[protected]@makemytrip.com
MakeMyTrip

Rajakumar.[protected]@makemytrip.com

Dear Sir,
I booked flight with Air India via MMT LKO-JDH on 27.04.2022 connecting flight (Lko- Del-Jdh) with PNR No.(Z20WN) I received a message from Air India that my LKO-DEL is Cancelled due to operation reason. I have spoken many times with mmt customer care and Air India but they both are not in same page MMT is saying tickets are not Cancelled n same time Air India is saying it is canceled.what type of services are these highly disappointing and poor service by mmt u people are not helping its ur job to give me my full refund asap.
Mmt is just not taking responsibility resolve this issue or I have to take other actions for harassment by MMT. Treat matter as urgent

I booked a train reservation. From new Delhi to Amritsar journey date 24 Apr. Which was in GNWL status. I got msg that my train tkr is not confirmed. Mmt raised refund and deduct the penalty of 400 rs. I just want to know why they charge this penalty? As that trip was cancelled by IRCTC not by me. Secondary you already charged 100 rs extra as a service charge at time of booking creation. That means it's you who get good amount if someone trip cancelled by IRCTC.

I booked my Thailand trip from MMT. They salesperson didn't ask any of my preferences and booked flights on her own. She assured me in writing that my visa cost is included in the package and I wont be charged for it. When visa team got in touch they denied so and said I will have to pay and for any issues to contact the salesperson. I tried to reach the salesperson over text and call. I was simply left unattended.

I had 2 unsuccessful bookings consecutively for RJPB EXP #12352 Patna to Kolkata with booking ID NR[protected] and NR[protected]. However, the transaction was successful and the amount was debited from my account for both the unsuccessful bookings.
Moreover the refund is reflected in my account for only one unsuccessful booking and the refund amount for another unsuccessful booking is not credited in my account.

Hi, this is to notify that I had taken a trip on 15th April from Mumbai to Goa with booking Id NU[protected]. We were two women travelling together. The booking was from Borivalli but due to some last work emergency I had informed the bus driver about getting on at Andheri.
There were some delays, specifically by 10 mins and the driver refused to stop for, which I can still let go as the bus will continue as per the others travellers getting on time but I was not okay with the language and tone used by the driver.
Firstly there was no bus number mentioned so I had to call VRL travel head office, had to ask the driver several times and finally I got the no. After which the driver refused to tell us the correct location as I told him we were stuck in traffic and we're delayed by 10 mins. I had also told him I could share the current location if he wanted, to prove I was 10 mins away.
When we reached the location driver told us he had already left. He asked us to catch it from Sion on time. We told him we are behind so he'll have to wait for a few minutes but we'll try our best to reach, he refused to wait.
On reaching Sion we asked him about the location of the bus, he told us about the circle but told us specifically the bus was red color. When we finally reached the bus after going through all the buses one by one we saw it was yellow in colour, there was no red on it.
The story really starts now coz even after reaching there driver and one more person who claimed to be with the driver started yelling and asked us to catch the bus from chembur. The bus was right infront o[censored]s. On asking why he is behaving like this he said and I quote "Ladki Ho to kuch bhi karogi". On hearing this my friend said please talk properly, is this the way you talk to your customers. Reply to which was, "Ghanta customers" The driver and guy refused to take our bags and kept asking us to leave. After 15 mins of trouble they finally let us in. The guy was literally on our faces while saying ladki Ho to kuch bhi karogi. We didn't feel safe taking the bus but we had to travel and we were so far away in Sion that we just took the bus.
The whole ride we kept quiet and we're in our space maintaining distance from the guy.
This is horrifying for any one but to two girls who are travelling for on long routes is traumatizing. We would never travel by bus to Goa after this incident.
We not only want to report this but also want to know who was this guy who behaved such with us.
Please get back to me with a proper justification of why we had to face him and feel unsafe even after getting our booking done by makemytrip. I am a very frequent traveller and prefer MakeMyTrip only but if these things happen it will be difficult for us to have faith in them.

I had booked my tickets on 19th april2022 on make my trip app it's costed of 77, 332 rupees my amount has been deducted but tickets was not booked today i.e, 25 April i got message that the problem has been resolved but I didn't received any amount to my account

I have been using MakemyTrip for almost 12 years for all flight, hotel and holiday package bookings.

And If I am taking my time to write below detailed review, readers would understand the deterioated customer committment from makemytrip over the years ending with the last experience that I am detailing below.

I have booked Andaman holiday package on March. All selections were premium and Sales person(Teena from the screenshots) was super Supportive. For the island transfers, I checked with the MMT vendor Makruz and found that they have royal class seats(8 in total, in a separate cabin). Since we are living in a post covid world and I have a 3 year old, I checked with sales, if they can provide me Royal class seats on ferry to reduce the exposure. They checked and confirmed yes(all whatsapp and email confirmations from MMT are attached) and based on the confirmation(which included 12000K extra payment for booking royal class ferry seats), I paid around 1, 25, 000 INR for the 4N/5 days holiday package.

Please note that I have this sales discussion almost a month before the trip and made whole payments 3 weeks before so that they can do the actual bookings. I was told that I will be given actual tickets only a week before the travel. I trusted on MMT sales and operations executive(Prachi) and waited.

On 23rd March, I was given the tickets.All was fine, except for the Ferry tickets, which were 'Premium Class', which is the default lower deck ticket. I had paid for Royal class( Premium(lower deck), Deluxe(Upperdeck), Royal(upper deck, private room with 8 seats)).

From that day to my last ferry transfer, I had my brains eaten by following up for something, for which I paid upfront, I was committed upfront and based on the committments, I choose to choose MMT for the holiday. I finally traveled in premium class, because of wrong booking by MMT. Still, they kept on assuring me as if I am idiot till the actual ferry transfer that they are working on booking the correct ticket.

They dont have tele customer care. The emails and whatsapp screenshots will tell you a clearer story. I am deleting my MMT account after 12 years or so. Its time to find a better travel partner.

And after all these, they just refunded the excess amount, that too after multiple followups. Way to treat customer !!

This is regarding booking Id - SD[protected] for my self drive car booking through MMT whose vendor was Zoomcar, I have booked a self drive car at Nagpur airport from 1:30 PM 15th April to 10:00PM 16th April.
Even after waiting for 6 hours in airport I didnt not receive the car from zoomcar neither could I connect anyone from MMT because MMT does not have a dedicated customer support for car rentals which is a major security.
At 9PM on 15th April I got a called from zoomcar that they dont have the vehice so they are refunding my money.
Even in Zoomcar app, it is showing that refund has been given but MMT is showing on its app that there is no refund applicable. I am attaching screenshot from both MMT and zoomcar.
It looks like a big scam going on by MMT, they dont refund booking amount even if vendor is not able to provide the service that was booked for.
Also to mention I am a MMT black exclusive member who spends around 2 lakhs a year on MMT booking every year and this is the service that is being provided to me