Makemy Trip Travel Agency — Flynow offer - cashback not given | |||||
I also had similar issue with reference to booking ID-NF[protected]. MMT is denying cashback. I made booking on 11th Aug after confirming the existence of offer in ICICI bank website. The T&C now available under URL: http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php are totally different than what was seen during offer period. I am not convinced with T&C provided by MMT me in first response to my complaint. The following statements in the link provided with MMT reply are technically wrong. • The offer is valid on bookings made on all Tuesdays starting from 4th August 2015 to 8th August 2015 for ICICI Bank credit card / debit card and internet banking customers. • All the bookings made from 4pm to 10pm every Tuesday during the offer period will be eligible for the cashback. There is no point of mentioning Tuesdays (PLURAL) in above statements. Can anybody find multiple Tuesdays during the period claimed by MMT. What does it mean by every Tuesday in next statement. Nobody will write such statements. Such statements are full evidence of forging the T&C after expiry of offer to fool customers like me. I searched the web and downloaded the T&C of FLYNOW offer from other third party websites. As per the information available at third party website: Offer is valid for bookings made from 4 pm and 10 pm every Tuesday starting 4th August 2015 Offer is valid on Debit and Credit cards of ICICI Bank, For ICICI Bank, offer is also valid on Netbanking as well. The Offer was valid on bookings made on all Tuesdays starting from 4th August 2015 to 20th October 2015. There cannot be different T&C for the same Promotion code FLYNOW running concurrently. 1. I truly remember the validity of the offer was not ending on 8th Aug. 2. Dates of all the Tuesdays i.e. 4th, 11th, 18th Aug etc were mentioned in the original terms and condition. 3. The offer was valid for ICICI credit cards. 4. The Promotional code was accepted during booking process. 5. I even got an SMS of processing cashback after the booking. 6. I was 100% sure of eligibility to this offer. In view of above evidences, I fully believe that MMT is cheating me. I raised the issue with MMT at various level. Everybody in MMT has been reiterating the same statement that I am not eligible for the offer. None has responded to my allegation of forging the T&C after expiry of the offer. I raised doubts, several times, on authenticity of certain phrases in the T&C provided by you in response to my complaint. Awaiting LOGICAL reply that clears my doubts about authenticity of T&C that MMT shared with me. Was this information helpful? | |||||
 5 Comments | |||||
Comments
It is surprising that you have now shared different URL regarding T&C of the offer which is in contradiction to earlier URL (http://www.icicibank.com/Personal-Banking/offers/offer-detail.page?id=offer-makemytrip-flash-sale-offer[protected] shared by you thro email dated 12 Sep 2015.
Pl note the following statements in earlier which are in contradiction:
*This offer is applicable for 1 booking per card per day for credit card holders and per account per day for debit
card and net banking users of ICICI Bank
*To download the MakeMyTrip app, please visit the link www.makemytrip.com/mobile
*Offer is valid on credit, debit cards and net banking for ICICI Bank customers only.
My strong argument is that the following statements in earlier URL :
The offer is valid on bookings made on all Tuesdays starting from 4th August 2015 to 8th August 2015 for ICICI
Bank credit card / debit card and internet banking customers.
looks forged when read with next statement :
All the bookings made from 4pm to 10pm every Tuesday during the offer period will be eligible for the cashback.
Using "Tuesdays(Plural)" in first statement and :every Tuesday" in next one are the proof of forging the T&C after expiry of offer.
The offer as was seen on 11th Aug was valid for several Tuesdays and contained one more statement mentioning all dates on which offer was valid.
I got and SMS after booking that cashback will be processed. Shall I contact my mobile phone service provider to retrieve that SMS?
Thanks
M K Gupta
Pl note the following statements in earlier which are in contradiction:
*This offer is applicable for 1 booking per card per day for credit card holders and per account per day for debit
card and net banking users of ICICI Bank
*To download the MakeMyTrip app, please visit the link www.makemytrip.com/mobile
*Offer is valid on credit, debit cards and net banking for ICICI Bank customers only.
My strong argument is that the following statements in earlier URL :
The offer is valid on bookings made on all Tuesdays starting from 4th August 2015 to 8th August 2015 for ICICI
Bank credit card / debit card and internet banking customers.
looks forged when read with next statement :
All the bookings made from 4pm to 10pm every Tuesday during the offer period will be eligible for the cashback.
Using "Tuesdays(Plural)" in first statement and :every Tuesday" in next one are the proof of forging the T&C after expiry of offer.
The offer as was seen on 11th Aug was valid for several Tuesdays and contained one more statement mentioning all dates on which offer was valid.
I got and SMS after booking that cashback will be processed. Shall I contact my mobile phone service provider to retrieve that SMS?
Thanks
M K Gupta
Dear Mr. Gupta,
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have specially checked your booking and also advised you earlier that ICICI Credit Card payment were not being part of this promotion rolled out on “11th August offer”. Kindly find below mentioned link which would showing you what exactly we were offering on that day:
Offer available on MMT website
http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php
Offer available on ICICI Bank
http://www.icicibank.com/Personal-Banking/offers/offer-detail.page?id=offer-mak....⇄
Do note we do not guarantee or neither sponsor as what exactly is being displayed by the third party websites. We offer promotion under the terms and condition displayed on our website and mobile application or the respective bank website which displayed that Offer valid on ICICI Bank Debit card and net banking only.
Hence once again we retreat this information that your booking is not eligible for cashback under this promotion and would request you to kindly treat this post as final response from our side.
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have specially checked your booking and also advised you earlier that ICICI Credit Card payment were not being part of this promotion rolled out on “11th August offer”. Kindly find below mentioned link which would showing you what exactly we were offering on that day:
Offer available on MMT website
http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php
Offer available on ICICI Bank
http://www.icicibank.com/Personal-Banking/offers/offer-detail.page?id=offer-mak....⇄
Do note we do not guarantee or neither sponsor as what exactly is being displayed by the third party websites. We offer promotion under the terms and condition displayed on our website and mobile application or the respective bank website which displayed that Offer valid on ICICI Bank Debit card and net banking only.
Hence once again we retreat this information that your booking is not eligible for cashback under this promotion and would request you to kindly treat this post as final response from our side.
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care
Dear Mr. Gupta,
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have specially checked your booking and also advised you earlier that ICICI Credit Card payment were not being part of this promotion rolled out on “11th August offer”. Kindly find below mentioned link which would showing you what exactly we were offering on that day:
Link for MMT website - http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php
Link for ICICI Bank -
Do note we do not guarantee or neither sponsor as what exactly is being displayed by the third party websites. We offer promotion under the terms and condition displayed on our website and mobile application or the respective bank website.
Hence once again we retreat this information that your booking is not eligible for cashback under this promotion and would request you to kindly treat this post as final response from our side.
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have specially checked your booking and also advised you earlier that ICICI Credit Card payment were not being part of this promotion rolled out on “11th August offer”. Kindly find below mentioned link which would showing you what exactly we were offering on that day:
Link for MMT website - http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php
Link for ICICI Bank -
Do note we do not guarantee or neither sponsor as what exactly is being displayed by the third party websites. We offer promotion under the terms and condition displayed on our website and mobile application or the respective bank website.
Hence once again we retreat this information that your booking is not eligible for cashback under this promotion and would request you to kindly treat this post as final response from our side.
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care
Even I have faced the same problem for Booking ID NF[protected] using the FLYNOW code.
It is clear that MMT has altered and forging the T & C in their adds to decieve the customers now.
Its a big scam . They are not fulfilling the cashback promise and making a fool out of all o[censored]s .
The mistake has been made on their part and they are not ready to accept it . Instead they are blaming the general public for not reading the T&C .SO MANY PEOPLE WILL NOT MAKE THE SAME MISTAKE .
The customer service is absolutely useless .They say that it is not valid on ICICI bank transactions .
Let us HYPOTHETICALLY ASSUME that you are telling the truth ( WHICH IS NOT ) :-
Could you care to explain why the coupon code got applied successfully when I was doing the transaction with a bank ( which you say was not eligible for the cashback ) ?
In my common experience I have noted that whenever I try to apply a coupon which does not have the offer valid for the bank through which I do my transaction, it CLEARLY GIVES ME AN ERROR MESSAGE STATING THAT THE OFFER IS NOT VALID FOR THE BANK THROUGH WHICH I AM DOING MY TRANSACTION !!!
Had you been telling the truth, I would have got that message, instead I got a message of the coupon being successfully applied.
As Mr.Vaibhav Chowdhary rightly points out(in another complaint) the archives are telling a completely different story (Clearly mentioned on all tuesdays), than the one MMT is projecting .
Bloody Cheats .
It is clear that MMT has altered and forging the T & C in their adds to decieve the customers now.
Its a big scam . They are not fulfilling the cashback promise and making a fool out of all o[censored]s .
The mistake has been made on their part and they are not ready to accept it . Instead they are blaming the general public for not reading the T&C .SO MANY PEOPLE WILL NOT MAKE THE SAME MISTAKE .
The customer service is absolutely useless .They say that it is not valid on ICICI bank transactions .
Let us HYPOTHETICALLY ASSUME that you are telling the truth ( WHICH IS NOT ) :-
Could you care to explain why the coupon code got applied successfully when I was doing the transaction with a bank ( which you say was not eligible for the cashback ) ?
In my common experience I have noted that whenever I try to apply a coupon which does not have the offer valid for the bank through which I do my transaction, it CLEARLY GIVES ME AN ERROR MESSAGE STATING THAT THE OFFER IS NOT VALID FOR THE BANK THROUGH WHICH I AM DOING MY TRANSACTION !!!
Had you been telling the truth, I would have got that message, instead I got a message of the coupon being successfully applied.
As Mr.Vaibhav Chowdhary rightly points out(in another complaint) the archives are telling a completely different story (Clearly mentioned on all tuesdays), than the one MMT is projecting .
Bloody Cheats .
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Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have specially checked your booking and also advised you earlier that ICICI Credit Card payment were not being part of this promotion rolled out on “11th August offer”. Kindly find below mentioned link which would showing you what exactly we were offering on that day:
http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php
Do note we do not guarantee or neither sponsor as what exactly is being displayed by the third party websites. We offer promotion under the terms and condition displayed on our website and mobile application or the respective bank website.
Hence once again we retreat this information that your booking is not eligible for cashback under this promotion and would request you to kindly treat this post as final response from our side.
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care