Makemy Trip Travel Agency — Refund in wallet, which i can't use | |||||
I cancelled my flight with a refund of 1561, what I received was INR 1028, and rest 534 was transferred into my wallet, which was intimated to me after 15 days, now when I booked my railway ticket I can't use my wallet, that is my money it's not your referral money.I want my money back asap into my account, did you guys asked me before transferring it into my wallet? Booking ID: NF[protected] Refund Date: 19/11/2015 Refund Amount: 1028+534 Was this information helpful? | |||||
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MakeMyTrip India customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
It should be made clear at earliest while I was cancelling my ticket scenario was I had two options one cancelling and rebooking and other to prepone date, I opted for first one, as both ways it would have cost me same.I even enquired from customer care.Now I feel cheated, actually double cheated why I booked ticket again from your site, customer is layman you should understand that fact, one can't be aware of everything all the time.
And most importantly what wrong with your customer care services, can't you guys talk and save lot of time, irritating customer services, indirectly you guys want to harras your customers.
And most importantly what wrong with your customer care services, can't you guys talk and save lot of time, irritating customer services, indirectly you guys want to harras your customers.
It should be made clear at earliest while I was cancelling my ticket scenario was I had two options one cancelling and rebooking and other to prepone date, I opted for first one, as both ways it would have cost me same.I even enquired from customer care.Now I feel cheated, actually double cheated why I booked ticket again from your site, customer is layman you should understand that fact, one can't be aware of everything all the time.
And most importantly what wrong with your customer care services, can't you guys talk and save lot of time, irritating customer services, indirectly you guys want to harras your customers.
And most importantly what wrong with your customer care services, can't you guys talk and save lot of time, irritating customer services, indirectly you guys want to harras your customers.
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Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that while confirming booking id: NF[protected] you have used “Bonus Amount” for INR 534 which was given to you as a “REFERRAL” bonus. Please note that this amount would not be refunded in your bank account as per the terms and conditions shared on our website also you can utilise this amount on specified products only shared on this link : http://www.makemytrip.com/mywallet/
16/11/15
5928491
Bonus Amount:Paid for Flights booking
Rs.534
Transaction Details: Rs.534 has been debited as a payment for following booking.
NF[protected]/11/2015 GURLEEN Rs 534
27/10/15
3804697
Bonus Amount:REFERRAL
Rs.200
26/10/15
3689069
Bonus Amount:REFERRAL
Rs.200
26/10/15
3688129
Bonus Amount:REFERRAL
Rs.200
26/10/15
3684791
Bonus Amount:REFERRAL
Rs.200
26/10/15
3683637
Bonus Amount:REFERRAL
Rs.500
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care