MakeMyTrip India Complaints & Reviews

Email ID : [protected]@GMAIL.COM I was making a payment of Rs.4460 through my Payback points(Rs.1952) and rest Rs.2508 through my credit card. The payback payment was succesfull and then the card payment got declined by your useless servers. Because of this reason now I have to wait for 7 days to get those points back and its only after it that I will be able to use them. Within 7 days the prices of the flight will definitely increase. Now tell me whose fault is it. Will Make My Trip pay for the extra amount that I will have to bear to make the payment on a later date. Reply ASAP.

Dear Sir, my self santosh chandra and I have booked a two Volvo Bus ticket from Make My Trip on dated 26/6/2015 form Sparkel Tour And Travels from Dehradun to Delhi . The Bus Departure date 07/07/2015 at 10:00 PM and the Bus Type: VOLVO b7r 2X2 (41) AC Semisleeper . (PNR/ TICKET NUMBER[protected]/433451). sir i have already complained you on dated 19/08/2015, of make my trip regarding the worst service me, and all details i have send to him (make my trip) they want.. but till date my complaint status is same . after complained in consumer complaints web site, i have not received a sufficient feedback or your end.. I have sent mails and remind form make my trip customer care mail id several times against my complaint but neither they take any action nor they respond to me... Dear Sir, this is my request you to please look in to this matter seriously in behalf of your end i really thankful to you for the same.. hoping for your favorable responce.. thanks santosh chadnra

Booking ID: AN[protected] This is Shaik Saddiqulla, I have been tricked by Makemytrip.com, Attention please. Am registering this complaint to expose the service and cheating tricks of MAKE MY TRIP team. makemytrip has cheated me of 906 dhirams for the cancelled ticket from abu dhabi to bangalore I dont have words to expalain that how worst is their service. Itenary were Abu Dhabi-Bangalore Via Pune. Abu Dhabi(AUH) Pune(PNQ) Jet Airways 9W-513 Departure- Thu, 23 Jul 15, 23:15 hrs Reach - Fri, 24 Jul 15, 04:05am hrs Duration:3h 20m for pune to Bangalore there were two flights on 24 Jul 2015, at 5:45 am and another at 11:25 am, unknowingly, i booked ticket for flight at 11:25 am, In next few minutes, I called customer care number - [protected]. I explained to the agent about wrong selection of the timings for my connecting flight.The agent(the person who attends the phone call) said that if i go for change in timings, I need to pay Rs 2, 500 more. He said that instead of changing the timings, I can CANCEL the ticket and go for new one. this is the solution he gave me. so i asked him, what about the refund, he said the airlines will refund the full amount without any deduction, He said max it will take 10 days, so i agreed to cancel the ticket and go for the new one. travel dates remains same, but the timings from pune to bangalore will change from 11:25am to 5:45am. I was not knowing that make my trip will cheat me. I thought makemytrip.com is a reliable and trustful website but i was wrong. I'm calling makemytrip.com from last 20-25 days, they were saying me that the call should be traced and if the agent has committed to give the refund, it will happen. but each time i call them, they would recall the full story and just waste time without any proper action. Now they have come up with a new thing, they are saying that I had to raise the refund request withing 10 days of cancellation of the ticket. I'm surprised from their cheap tactics. finally they want to say that refund is not possible. My question is what happened to 906 dhirams of ticket money. what is their follow up process with their customers. why they do not have the system to refund the amount with proper maintainance of Logs. I request the adminitrator to interfere in this matter solve this issue. I'm going to reach this fraud from make my trip to all my reachable sources. I will also try to contact media here in uae and bangalore. like this makemytrip may have cheated lakhs of people this has to be addressed with strict laws from govt agencies. my email id = [protected]@gmail.com

I am booking my travel plan with make my trip, at time booking they told any pay Rs-10000/- and rest of money pay before 10days dept., After booking suddenly they call me and asking Rs-5000/- more money or other wise cancel the my booking, I am booking my flight ticket as for my tour plan, If cancel the my booking make my trip, Huge loss incer for cancel charge for flight ticke, pls. look this matter, myBooking ID : IN1508B4S193131, Regards Shambhu Shaw [protected]

Dear Sirs/Madam, this is utter shame to the Travel Company Make My Trip, they charged me more than the Airlines would have to change my 6 years old son's and my E-Tickets. Stranded at the Airport had to pay double the amount since the booking class was sold out. Make My Trip is a ridiculous company. Staff is unfriendly over the phone, they have hung up the phone while talking at least 50 times. I am extremely extremely disappointed....

Pending refurn. Makemytrip complaint reference ID:[protected] . Ticket cancelled PNR Z1Y7LJ Go Air, 06.03.2015. This reference ID was created on 30 Mar'15 so that I could get a refund for my cancelled ticked. PNR Z1Y7LJ Go Air. Ticked was booked at the makemytrip counter at Mumbai Airport and was cancelled at Go Air ticket counter at Mumbai Airport. Booked and cancelled on 06.02.2015. I did escalate this issue online till "Write To Management" and for a longtime now the status is showing as "Resolution In Progress." I did send more messages asking for an update and I am not getting update on how long it may take for the refund.

Dear All, Very bad experience. I wanted to know the details of Coupon to use in Makemytrip.com. I have emailed Pragati Customer support exectuive . I have called them since two days before making booking. Requested Call Back too. Pragati have asked me to mail the coupon screen shot. I have mailed her. Asked for explanation for the same. But She confirmed call back will be given. And after which the coupon was about to get expiry. I called them again. They have no clue about it. I used the code. But their Mobile App payment gateway sucks to the core. From 4.3o pm was booking through App. I was able to book around 7.30 pm. By this time the Aircosta offer got expired. I have sent items of Coupon code sent. But no reply over Email . I have Called them also no reply. Management has taken the number from which i called to. They possibly have heard the recorded conversation still they are not taking any action and accepting their mistake. They work in Era of 1947. Now everything is online. I am ready to prove . Their app sucks to core. I am ready to Visit Chennai Head office too.If i go they will no hear. MakeMyTrip is not accepting anything. Such Unethical Company never seen

SIR, i ticket booking on 25th august, my booking id is NR[protected], amount is3250, i attached my bankstatement please follow him sir my no is [protected], trivandrum to delhi ticket booking amount is debited in my account, ticket is not generated please follow him sir

makemytrip a fraud travel agency website, with lap topoffices no action taken by the police as wll the ministry so far, is the two entiried bribed by this fraud, its a quesiton mark, many people have been cheated by this fraud, people stay away from booking your tickets online by this makemytirp webstie, first th e informaiton ministry must ban this website, e make mytrip is a fraud travel agency why the indian railways and td trahe airways are permitting such fake and middle man the fake website who eats people money, , and midirect the people, as well cehating the passengers once the money is sucked from the debirt cards and the credit cards heaven sake people stay away from this dirty fraud, makemytrip first the indian civila aviations minister and athe media must highlgiht and ban this website, to stop cheating the people and athe society, , the makemytrip is a fraud and cheating the society, all other countries ban this travel broker website immediately, , , ,

For booking ID: NH[protected]. we were supposed to receive refund of hotel cancellation, below was mail from make my trip. "Response By Email (PruthvishSinh Dabhi) (07/08/2015 02.26 PM) Dear Mr. Mudavathu, Thank you for contacting MakeMyTrip Customer Support regarding your request refund for the booking ID NH[protected]. We would like to inform you that the refund has been processed and the amount is credited into the same account that was used for payment. Kindly refer to the following details: Refund Processed Date: 26th July, 2015". However, I have been following up from a month now and they are giving wrong information, some time processed and its pending with bank and other time time its just processed it will take 72 hours and again after 72 hours when called back to make my trip, they say its processed just ow nad would take more 96 hours. its been a month and we still did not get refund

SIR,
I train ticket booking make mytrip.com website on 21th july 8.30 pm, Trivandrum to mumbai, ticket is not confirmed, but amount is debited in my account, i send my bank statement to [protected]@makemytrio.com, but he is not response that, my booking id is NR[protected], my money did not received my account till today date, please follow him sir, my no is [protected].i call makemytrip customer care three days only, but he is not response, please kindly my money to received my hand.

I booked tickets from Delhi to Goa with Makemytrip via mobile app and paid 8343 as booking amount. My booking refrence ID is -NF[protected]. Booking was done with my name i.e. Udit Gulati. Flights were rescheduled by airlines and they told us that full refund will be processed. I called makemytrip and communicated the same thing and they assured that full refund will be credited to my account in 7 days i.e. before 7th august. I didn''t recieve any refund except 3293 + 350 rs from them in august. I claimed leftover amount from them and they assured me that i will get it before 14th august. Despite waiting and not getting any refund, i complained and they told me to wait till 21st august and then again 26th august. I have called them atleast 20 times in this period and despite long waiting and holding time agents never gave me any resolution. I have communicated this on emails too with their management but still they are saying that we need some more time. My 4 more friends booked same flights by makemytrip and they have recieved the full amount even though tickets were cancelled and booked on the same day. I have a last hope from your side. Please help me to get my money back. I have called them alot and waited for even an hour on call but no resolution. Even call charges were incurred for long waiting time but resolution was still not given. Please take this case on priority and feel free to contact me [protected].

I cancelled ticket on on 15th July 2015. Cancelled through Makemytrip on 16th July 2015. There is no acknowledgment from their end so i called up and lodged a complaint no.[protected] on 10/8/2015. They said money will be refunded within 7 days. No response i called the customer care no clarity at their end.

Please kindly process the refund.

Sir My PNR : [protected] MakeMyTrip Booking ID: NR[protected] I have book Train Booking 12648 / Kongu Express Booking Date: 19 Jun '15, 12:50 Hrs Departure 24 Jun ' 15 (08:35) Delhi But train is cancel i contact Railway Enquiry they advice me your found is refund on your account with in 48 Hours but it not refund automatically i want to contact with online complaint they give me Reference ID[protected] Anil Kumar MakeMyTrip Booking ID: NR[protected]

My flight is scheduled on 28th August and when i tried to cancel my ticket on 23rd August the cancellation charges is showing as Rs 2900 as Airline Cancellation charges and Rs 250 as Make my Trip Charges.But when I enquired from Airlines they told me that cancellation charge is Rs 2000 not 2900. I dont understand why MakeMytrip is playing such games.I had a dropped a mail to their customer care and till now awaiting their response. Complain Reference id[protected] I'm thinking of taking this issue in social media and other suitable forums.I'm attaching Screenshots as Proof. Regards, Amrut Pattnaik

I have booked Rail ticket on 26th April 2015 from Cochin to Mumbai (BOOKING ID: NR[protected] for 3rd May 2015, the train cancelled due to IRCTC issues & field TDR on the same day itself (CANCELLATION REFERENCE NO: IN1505R1S021606). Till now I have contacted customer care many times, submitted bank statement, every time I am getting different replies and promises. I have not received refund till now. I am really disappointed with "make my trip" team's approach and behaviour. Is there is any chance to get my money refunded? or please tell what is the exact problem for my refund because, still I have a little trust on "make my trip". Regards Mahesh Ram

Hi, A real annoying experience to say the least.Booked a flight ticket on 19th August .The ticket got confirmed and relevant details are generated.However, the next day I get a message that your ticket transaction has failed even though every thing seems fine.The ticket is still in confirmed mode. Neither calls nor email are to establish response from MMT. Indeed a pathetic response from a so called big company in service Industry

Dear Sir, I am manikandan, i train booking on 21th july 8.30pm, trivandrum to mumbai, ticket is not confirmed, but amount is deducted in my account, amount 1921rs, I call weekly three times to makemytrip.com customer care, but his not response i attached my bankstatement, my booking id is NR[protected], i did not received my money till today date, my phone no is [protected], please follow him sir, i also send my bank statement to [protected]@makemytrip.com

Hi, I have booked my ticket Pune -Kolkata return through makemytrip.com (ref id: NF[protected]. Now, two days before the journey, the airline (Indigo) they say that my onward journey is cancelled by makemytrip.com. Customer care of makemytrip.com is non responsive. Please help. I have to go home urgently.

Dear Sir,

This is to inform you that I have booked a two Volvo Bus ticket from Make My Trip on dated 26/6/2015 form Sparkel Tour And Travels from Dehradun to Delhi . The Bus Departure date 07/07/2015 at 10:00 PM and the Bus Type: VOLVO b7r 2X2 (41) AC Semisleeper . (PNR/ TICKET NUMBER[protected]/433451).

Sir, as I was conformed about my ticket and address and bus boarding point, to the contact person which was mention the mobile number on my booked sheet, there is details was totally mentioned wrong. I was searching last 1 and half hours the sparkle tour and travels and bus boarding points but I didn’t get it . I did conformed from all the shop owner in 10-Gandhi Road, Darshan Lal Chowk, Dehradun, They told me that there is no any such type of name of tour & travels agent. I really shocked and nervous.. at that time I called the same number and he was asked me that you have to come at ISBT Depot and meet some Rao Travels and he will provide you the Volvo Bus and its almost 12 to 15 KM far from the 10-Gandhi Road, Darshan Lal Chowk.

After facing many problems, I catched the bus when I reached there I saw the bus was same but the bus facilities was not Volvo type. I discussed with the organize he told me that which bus you had booked, is in bad condition and we have decided to arranged for you a another bus Which bus you had arranged for us was not in good condition. As you mentioned in the ticket the bus departure time was 10 p.m. but the bus arrived at 11.30 p.m.. This is the way to treat with your customer.

I want to know that if the details was wrong than why you are mention in the ticket and also return me 60% amount of my total ticket cost.

dear sir now I have not received any mail or response from make my trip side and this matter is pending from last 35 or 40 days and nobody is taking this matter seriously in make my trip organization.


I have sent mails and remind form his customer care mail id several times against my complaint but neither they take any action nor they respond to me. I got only a mail from Mr. Partha Sarthi on 28th July of “Make My Trip” and he assured me that we will go in touch with you in 24 hours and from that date 360 hours have been passed and status is same. This is not the way to deal with the customer

now you are request you to please look in to this matter and i really thankful to you for the same