[Resolved] MakeMyTrip.com — Refund not done

mahesht.ram

from Bengaluru, Karnataka

Aug 21, 2015

Address: Ernakulam, Kerala

I have booked Rail ticket on 26th April 2015 from Cochin to Mumbai (BOOKING ID: NR[protected] for 3rd May 2015, the train cancelled due to IRCTC issues & field TDR on the same day itself (CANCELLATION REFERENCE NO: IN1505R1S021606). Till now I have contacted customer care many times, submitted bank statement, every time I am getting different replies and promises. I have not received refund till now. I am really disappointed with "make my trip" team's approach and behaviour. Is there is any chance to get my money refunded? or please tell what is the exact problem for my refund because, still I have a little trust on "make my trip". Regards Mahesh Ram

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Aug 7, 2021

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

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Comments

Anil Kumar

from Ongole, Andhra Pradesh

Aug 24, 2015

I have book Train Booking 12648 / Kongu Express Booking Date: 19 Jun '15, 12:50 Hrs

Departure
24 Jun ' 15 (08:35)
Delhi
But train is cancel i contact Railway Enquiry they advice me your found is refund on your account with in 48 Hours but it not refund automatically i want to contact with online complaint they give me

Reference ID[protected]

Anil Kumar

MakeMyTrip India Customer Care

from Delhi, Delhi

Aug 24, 2015

Verified Support

Dear mahesht.ram

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

MakeMyTrip India Customer Care

from Delhi, Delhi

Aug 27, 2015

Verified Support

Dear mahesht.ram,

Greetings from Make My Trip !!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further in reference to your complaint, please note that we have initiated refund for INR 5, 625.00 on 25/08/2015 with Refund Ref. No. IXA1186301 & INR 1, 415.00 on 30/04/2015 with Refund Ref. No. IX81476119 as same would be reflecting in your account as per your bank processing cycle.

We hope that we have resolved your concern satisfactorily. Assuring you best of our services.

Team-MakeMyTrip Care