[Resolved] MakeMyTrip — Flight was cancelled | |||||
Flight was cancelled and i was accommodated in another flight which was not direct flight. MMT not even asked if i am comfortable with the change in flight so i cancelled the ticket and selected the option(cancelling the ticket as jourrney duration has changed from 2hrs to 4.5hrs).It was not my fault that flight was cancelled so i was eligible for 100% return but company has deducted close to Rs.1800. Air India Flight 505 Oct 2-Confirmation #NF[protected] Bengaluru BLR toNew Delhi DEL I have raised the complaint but no action has been taken. Reference ID:[protected] Team I want my money back Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Sir/Madam,
Greetings from Make My Trip !!
In regards to your complaint, please forward us the scan copy of below mentioned details :
• Government ID proof of passenger HARMANPREET KAUR.
• Authorisation letter on which you need to authorise Make My Trip to claim refund on behalf of your booking. Do mention your ticket number i.e. 098- [protected] on this letter. Also same needs to be signature by the passenger.
These documents are being required as Air – India airlines requires such details to be furnished in order to process refund on the ticket.
Waiting for your revert.
Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from Make My Trip !!
In regards to your complaint, please forward us the scan copy of below mentioned details :
• Government ID proof of passenger HARMANPREET KAUR.
• Authorisation letter on which you need to authorise Make My Trip to claim refund on behalf of your booking. Do mention your ticket number i.e. 098- [protected] on this letter. Also same needs to be signature by the passenger.
These documents are being required as Air – India airlines requires such details to be furnished in order to process refund on the ticket.
Waiting for your revert.
Assuring you best of our services.
Team-MakeMyTrip Care
Dear Harmanpreet Kaur,
Greetings from Make My Trip!!
In reference to your complaint, please be noted that now we have received full refund on this booking now from airlines now, hence based on this we are processing refund for the balance amount i.e. 1784/- by tomorrow in your original mode of payment.
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from Make My Trip!!
In reference to your complaint, please be noted that now we have received full refund on this booking now from airlines now, hence based on this we are processing refund for the balance amount i.e. 1784/- by tomorrow in your original mode of payment.
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care
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We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care