[Resolved] MakeMyTrip India — Cashback offer fraud | |||||
I had opted Domestic Holiday package to Andaman from MakeMyTrip (MMT). Sales Executive had offered HDFC (12.5% cashback, CODE: HDFCEMI). So I opted this offer using my Credit card. While making payment to MMT I choose HDFC CC with 3 months EMI with Coupon Code (HDFCEMI). But, my HDFC CC statement doesn't show any cashback and the amount was not even converted to 3 EMIs. So I had pay the entire 90, 000/- in one shot to avoid late payment charges from bank. HDFC customer care don't have any clue about this offer (Cashback). MMT customer support is also not responding to my enquirers. I will provide more details in future communications Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Hi,
I booked ticket for my Mother-in Law from Bangalore to Mumbai through Jet Airways on November 2nd when there was a Cash Back offer on Citi Bank Credit/Debit Cards. It was informed to me the money will get credited to my Citibank Credit Card by December 4th but till now no money has been credited to my card. Whenever I call up customer support I only get the response in Systems are down & All the managers are busy on other call. I will get the call next but nothing happens. I need the escalation email id of complaints department .
Also the Customer Service team is non Supportive & the service by the team is useless I have to wait for more than 45 mins in my each call .
Booking reference Number: NF[protected]
Travel Date :28th December 2015
Customers Name: Kiran Punwani
Airlines: jet Airways
Your Unsatisfied Customer Vishal Khatri.
I booked ticket for my Mother-in Law from Bangalore to Mumbai through Jet Airways on November 2nd when there was a Cash Back offer on Citi Bank Credit/Debit Cards. It was informed to me the money will get credited to my Citibank Credit Card by December 4th but till now no money has been credited to my card. Whenever I call up customer support I only get the response in Systems are down & All the managers are busy on other call. I will get the call next but nothing happens. I need the escalation email id of complaints department .
Also the Customer Service team is non Supportive & the service by the team is useless I have to wait for more than 45 mins in my each call .
Booking reference Number: NF[protected]
Travel Date :28th December 2015
Customers Name: Kiran Punwani
Airlines: jet Airways
Your Unsatisfied Customer Vishal Khatri.
Dear Khatri Vishal
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care
Dear Khatri Vishal
In reference to your complaint, we have validated your case with our concerned department and found that no deal code has been entered by the user at the time of booking. So, customer is not eligible for any cash back against this booking. Please be advised that in order to avail any cash back, customer has to enter the deal code of the offer. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
In reference to your complaint, we have validated your case with our concerned department and found that no deal code has been entered by the user at the time of booking. So, customer is not eligible for any cash back against this booking. Please be advised that in order to avail any cash back, customer has to enter the deal code of the offer. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
39%
Complaints
8081
Pending
0
Resolved
3069
+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
View all MakeMyTrip India contact information
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care