[Resolved] MakeMyTrip India — Incorrect fare informed post making the booking | |||||
Eticket no:[protected]/ pnr: 7aapj5 I made a flight booking through makemytrip from new delhi to paris (Cdg) for 13th august yesterday i. E. On 30th may at a discounted fare. Against this ticket booking, i proceeded to book additional baggage from air france website for which i am attaching the e-mail confirmation. Also, i made my hotel and airport pick up bookings based on same. I just got a call now from make my trip team that there was a technical glitch on their website due to which incorrect fare was reflecting on their site against which the purchase was made. Subsequently they have proceeded to make my ticket void. Make my trip should honor the bookings. This is very bad service experience as now i have to talk to multiple people (Additional baggage/taxi/hotel) to ask for refunds which may or may not be possible. Also, i was speaking to a make my trip customer care executive while making the booking at discounted fare and he told me to proceed with that. I am planning to register a complaint in consumer affairs forum. Make mytrip should honor the booking made.In case i have to cancel this ticket, i will never use makemytrip again which i used quite regularly in the past. Highly dissatisfied customer, Ashima Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
The same has happened to me. Completely unfair on their part.
Reply
Dear Ashimagupt
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further, in reference to your complaint, we have validated your case with our concerned department and found that due to a technical limitations in our systems, an incorrect amount was charged instead of actual ticket cost at the time of booking. The booking stands null and void and full refund of Inr 6011/- has already been initiated from our end.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further, in reference to your complaint, we have validated your case with our concerned department and found that due to a technical limitations in our systems, an incorrect amount was charged instead of actual ticket cost at the time of booking. The booking stands null and void and full refund of Inr 6011/- has already been initiated from our end.
Assuring you best of our services.
Team-MakeMyTrip Care
Dear gowthamsm
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
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