MakeMyTrip India Complaints & Reviews

I booked hotel in lonavala last month. For some personal reason i cancelled my booking . But they gave me no refund, if your read makemytrip policy they mentioned that you will get full refund when cancelled before check in...my booking ID is NH[protected].. seems Like makemytrip is misleading consumers

Hello.
I mustafa have been taken a ticket on date 9.7.16 from guwahaty to silchar arhans tour travel bus seat no 5. Through mmtrip, when i arrived ticket counter then bus operator told me, ur bus cancelled u hv no seat and not refund money but it's false and fake, they have didn't help me, so make my trip is fake and chit, unbelievable site. Mmtrip didn't help me and not pick up call and not refund money. My bus pnr no shd9pss 6.30 on bus starting time. So dear all don't make ticket from make my trip.

Please refer the above booking id, which we received on 7th july 2016 when we booked the ticket from bangalore to phuket on sat 9, july 2016 and phuket to bangalore 15, july 2016 through makemytrip india pvt ltd.

Note:
When we arrived at kempegowda internation airport, bangalore with the print out of booking confirmation which we received from make my trip (Mmt), we were totally shocked to hear that there is no reservation. As a responsible company mmt should have informed us if any problem in issuing the ticket. Immediately we contacted mmt, but unfortunately no was no proper response from mmt and we have to return back home. Because of mmt mistake we had suffered huge loss in terms of financial as well as personal as we had family gathering for 1 week and we already had hotel booking in phuket. Now it is the duty of mmt to compensate the loss atleast 70% of the booking amount. It was a total nightmare for my family, mmt should have made some other arrangements to accommodate 4 members. But nothing was done. Horribal experience with mmt. Irresponsible behavior regarding customer's concern

We had also received sms alert for the payment received from mmt as soon as the payment from transferred from my hdfc credit card account as soon as the payment was deducted from our credit card account.

Also refer the discussion with mr. Avik pal, ref no.[protected]. Kindly arrange for the full refund of booking amount rs. 1, 10, 040.00 immediately.

Hope mmt will understand our situation, and compensate the loss.

Attachments : sms altert, booking ticket

Makemytrip never refunds money when we cancel a ticket thru airlines. Although airlines deposit back to Makemytrip within 3days. However Makemytrp cancellation procedure is until we initiate cancellation in makemy trip bookings they will not refund the amount. Who is going to pay interest for this? I have cancelled number of tickets and now I don't see those bookings in Makemytrip website.

How can they form these kind of procedure, where makemytrip will hold millions of refunded amount from Airlines but will not be deposited automatically to consumer, until they come and seek.

I am sure, makemytrip must be looting millions of rupees like this. Its very simple procedure, when airlines refund money they must be sending instruction with Airline PNR. Makemytrip does have this information, what is the complexity in this to refund customer account immediately.

Can you please take immediate action on this?

Unfortunately I am not aware of the tickets that I cancelled in the past. My makemytrip account is registered with [protected]@yahoo.com email id. Makemytrip must have all bookings that I made and the money they received for the cancellation too.

My pnr is ne39yb. still refund not credited as i booked round trip on 5th and 6th june 2016. the flight was cancelled due to operation problem. i have attached e ticket for your reference.

I cancelled mine and my wife kanika maloo ticket on 25th june at 1:25 am & 1:35 am for the flight delhi to leh at 6:40 am. i have the cancellation request confirmation mail from make my trip too for the same. i should be eligible for the remaining amount after deduction of cancellation charges of 2225.
But i got only taxes because of no show as per airline go air. that's mean make my trip does not inform go air regarding the cancellation.

Go air have confirmed me that they did not get any cancellation request from make my trip. this is the technical issue at make my trip side because of which i did not get the remaining amount after cancellation charges. i know i made the cancellation request with reason airline delayed which is true for the connecting 1st flight of indigo after which i wont be able to catch the 2nd flight goair. but by mentioning that reason does not mean that my airline ticket of goair wont be get cancelled.

Now make my trip should refund me back the eligible amount what i deserve.

Nikhil maheshwari

For the booking reference nn[protected] and nn[protected], i am following up since 3 months (april, may june and now running july).

For these booking reference i have cancelled my ticket but till now i have not received refund yet. as per my conversation with makemytrip money is already credited to mmt account (from airasia) but mmt is not refunding to me.

Misleading/incorrect information was provided by assistant sales manager of mmt, mr. ravi thakur, during booking of tours.

We (two ladies) have booked a group tour to sri lanka in march of this year. on reaching there, there was no sign of a group tour. the only two members of the so called group were two o[censored]s. there was no response to a number of e-mails sent in this regard until the matter was referred to higher authorities. however, no indication of apologies or accepting the error.

I made the mistake of booking another group tour for myself to kashmir through ravi thakur. i was told that there would be 30-40 persons in the group – travelling and sight seeing would be as a group and hotels would be different for different packages. when i reached srinagar, i came to know that i was the only person for the package/itinerary given to me as a group tour. i was alone during the entire trip. clarifications given by ravi thakur made no sense at all. i asked the management of mmt “does it make sense to leave a single lady alone for travelling and sight seeing in kashmir.”
In my opinion, people should at least think twice before booking a tour with mmt. they are least bothered after receiving payment. moreover, if a person holding managerial position has no knowledge about the trips, what we can expect from junior staff of mmt.
I would want as many people as possible to learn from mistakes made by me.

Please check the Ads Blinking on skype only for stupid attraction. Please check the image

Hi

Mmt booking id: nn[protected]

On 5 july 2016 at 12 pm request was given for upgrading from class w to class k for flight from bkk to bom for 18 july. this was required to utilise a jet voucher o[censored]pgrade to premium class and this voucher needs my economy ticket to be of k class.

Mmt committed to close this in maximum 6 hours by issuing new e ticket.
Payment was immediately done for rs 6427.

Till now 11pm hours on 5 july the e ticket is still not issued and i will not be getting premier upgrade on jet airways since the seats are no more there.

Hence the purpose o[censored]pgrading to k class is no more valid and hence i asked for cancellation of change request since the request is not completed on time.

However they have refused to refund even though they have not completed the change request on time, since completing the change late is of no use.

I have been waiting to book my ticket again but the amount of my ticket has not yet been received since it has been 5 days..so i request u to refund my amount of Rs. 3914/- as soon as possible...If their was any problem for the ticket than your site should not show that tickets are available & and your contact no. is not a tool free as well nor can we complain it through that no.

I have done a flight booking with SBI card offer of 1200 cash but till now 4/7/2016 not received any cash back.

i booked the tickets on 29 April 2016..

i tried calling them more than 4 times and every time the representative raised a request saying that in 48 hrs my request will be resolved not one of them turned up .Mailing them again and again also did not helped.

I booked five air tickets through make my trip for delhi-bali-bangkok-delhi.
The booking was made on phone by the travel executive maninder singh. he suggested that we should not book all five tickets together to avail more cash back. same was done and we were told that we will get a cash back of rs. 8000 if we use our icici debit/credit card. we could have booked through any other portal or even through the airlines directly but he assured us that we will not get this benefit elsewhere and so we did as we were told. he spent lot of time in convincing me that i was getting a best rate with a lump some of cash back benefit. but not once did he inform us that make my trip wallet is just a tool to fool innocent travelers like me. not once did he say that i will not be able to use my wallet money at one go. it was all simply to dupe me.

I got the cash back of rs. 8000 in my wallet with a message that i am supposed to use the money by august mid or else it will expire. not once did the executive inform us that we cannot use the entire amount of the cash back for our next booking at one go. he was only trying to sell hard and make a fool of me.

Yesterday when i was making more bookings and wanted to use the cash back i got a message that i can use only five percent from the wallet at one go. and only rs. 330 were deducted at one two-way booking. whereas i had thought that now since i already have a cash back, i will not have to shell out more money for my next booking. this is sheer cheating and i have been nicely duped by their executive. make my trip wants me to travel everyday to be able to somehow use my wallet money or it goes back to their pocket. i'm supposed to make end number of bookings in one month so as to recover my rs..8000/- even if the rates offered are high at their website than any other providers. this is utter nonsense. they are simply making a fool of the customers by announcing such schemes.

I requested makemytrip to put the cash back, back into my bank account as it is impossible to use only five per cent in the given duration, but they refused to do so.

I am wruting this complaint so that more innocent people like me do not get cheated and duped by makemytrip's executives and their meaningless schemes.

This is to seek seek solution for my booking confirmation that got disrupted due to server breakdown on 30th june 2016. when i tried booking the flight ticket on 30th june 2016 through hdfc netbanking,
The amount got deducted from my account i. e., rs.13801, but i did not receive any confirmation from your side.instead, i got a message saying server error. on 3rd july, i got an email that rs. 8858 has been credited to my account,
But it was not reflected in the account. wat about the remaining amount of rs.4943?. this was due to your server error and my ticket was treated as cancelled, though i did not cancel the ticket from my side.
I need complete refund of rs.13801. kindly request you to refund my money back. please revert as soon as possible.
Pnr is nf[protected]

I had booked Hotel Coorg International online using MMT for 2 nights from 28th May 2016 to 30th May 2016. The booking was done 5 weeks in advance.
When we checked into the hotel, the hotel manager checked my papers and told me that they had not received any confirmation from MMT. I called up MMT multiple times but they did not provide any help. It was already very late in the evening and the hotel manager asked me whether I would be liked to be put up in an alternate hotel having almost same facilities.
We did not have any other alternative, and asked them to provide the same. They put me up in a hotel which was in no comparison to this hotel.
I am complaining here because of the harassment we faced because of this.
My booking Id NH[protected]

I have booked the air ticket through make my trip on 26.6.2016 at 7.47 am and i received the booking id no. Nf[protected] and an amount of rs.13852/- is debited from my account. Immediately after 5 minutes ie., at 7.52 am i have received travel insurance certificate from "apollo munich domestic travel insurance". Subsequently they have sent a mail on the same day at 8.31 am informing about the cancellation of my ticket and another mail at 12.48 pm regarding refund of ticket fare. Due to my busy schedule i have not noticed the above mails and in the after noon only i have noticed the mails. Immediately i contacted make my trip through toll free no. And asked the reasons for cancellation and requested them to book the ticket. But the customer care executive informed that the higher officer will call you within 60 minutes and they have not called me. In the mean time the ticket fare is going up and i booked the another ticket on the same day in the after noon for rs.19404/-
and i have incurred a loss of rs.5500/-.
In other sectors like indian railways once the amount deducted, the confirmation ticket will be generated. But in this case they have deducted fare in my account and issued
booking id and air travel certificate and then cancelled the ticket. I request you to consider the issue and adivse the make my trip to pay rs.5500 for the loss.

I have to call makemytrip several times to get a refund processed, still i have not received the complete amount. the issue is been on going from last month.

Half of the time the person who picked up had no idea about what am i talking about, i must say couple of them were helpful to get half of my refund processed.

Airline did process the refund in a min to mmt however mmt has taken over a months time to refund my own money.

Very frustrating experience with them.

I have always used mmt for any airline booking but now i think i should not because get anything done from them i need to call them several times for same thing.

1. Order no. Nf[protected] for travel date[protected]
2. Date change tried on[protected]
3. Amount charged rs.7, 248/-
4. Service request 1:[protected] dated[protected]
5. Service request 2:[protected] dated[protected]
6. Arn for refund s51682322 refund amount rs.7, 248/-
7. 1st refund initiated date :[protected] as per mail[protected]
8. 2nd refund initiated date :[protected] as per mail[protected]

For the booking done on[protected], the refund has not been effected even after numerous calls and mails to makemytrip till date[protected] more than seven months till now)

Refer and earn programme of make my trip is a cheap fraudulent activity of make my trip to install more app of theirs' through this refer and earn. I earned Rs.3200/- through refer and earn and when I used it book my flight ticket, it showed that it has 0 amount but my wallet has the amount mentioned above. If you do not intend to provide this offer, why to do such cheap stunts? Many suffered like me. I will not recommend make my trip to any of my friends, family and colleagues.

Hi mannu,
Regarding south package finalized, i have completed my trip and sharing the experience:


Regarding cab driver timing : it was mentioned in itenary provided by mmt that cab would be available from 6 am to 10 pm but driver informed that their timings are 9 am to 6 pm. Why there is disconnect between itenary provided to customer and agreement between mmt and vision holidays coimbatore for arranging cab facility to customer. This has created dissatisfaction and there is no transparency regarding what has been informed for happen and actually what has happened? It is clear case of cheating.

Regarding resolution of customer queries during package trip : mmt has not provided dedicated number to us and i have been trying from day 1 regarding cab facility dissatisfaction to mmt and i have discussed my problem to 5-6 persons but no body has reverted to me for continuous 3 days. Person who is on trip and found such problems and even then takes 3 days for no resolution from mmt - think how this created dissatifaction when we have paid all money and we are now helpless.

Regarding cab driver : cab driver has not guided us properly and even then there has been difference between the itenary list available with them and itenary list provided to us. Why there is no transparency as we have paid inr 55000 to mmt for all the itenary but many spots has not been covered because of the following:

1. Cab driver has not same itenary spots to be covered as was provided to us - no transparency and cheating.
2. Cab driver has not guided us how much time to be spent at each place and we are under impression that all spots would be covered and due to this we are not able to cover below places :
* namdroling nyingmath monestery at mysore
* avalance valley at ooty
* mukerti national park at ooty
* bear shola falls at kodaikanal
* kodaikanal solar observatory at kodaikanal
* water bird sanctuary at rameshwaram
* sea world acquarium at rameshwaram
* thirumalai nayakar mahal at madurai
* koodal azhagar temple at madurai
* thirupparamkunram murugan temple at madurai


Cab driver has not behaved properly and some times they indirectly showed money minded nature and which ultimately created hot talks with driver and interestingly mmt has not provided dedicated number for giving at once resolution.

We are not bound to provide lunch / dinner to cab driver and when at two times we have paid for lunch & tea for driver as per our wish, driver behaved properly but at iiird time, we have not paid for driver lunch, then driver becomes rude & this affects the atmosphere.

Due to this i have got changed cab driver from mr maniverman to mr sai on 15th june.

Regarding hotels arrangement by mmt : hotels arranged at mysore, ooty, kodaikanal was very poor as there was foul smell, carpets / bed sheets / towels provided was very dirty, spiiders coming in ooty and infact i had got changed the hotel in ooty from la flora amberley resort to hotel lake view on 14th june due to very bad experience after continuous phone chat with mmt for 89 minutes & 27 seconds from 10.16 pm to 11.46 pm on[protected] think person going outside, how he felt when he is struggling for getting resolution in mid-night. I had to spent in mysore due to mmt has not provided any resolution for continuous 3 days.In kodaikanal, i have not been provided other hotel in-spite of discussion.


Why this is happening to customer who has paid all money in advance and now left at mercy of god?

If mmt deals in tourism package services, then it has to provide good service other wise this may affect its image very badly in the customer minds in-spite of taking all money in advance.

Mmt has not called us taking initiative that how customer feels during package - whether any problems is facing - infact mmt should call customer in advance and ask whether any problem is facing and should provide dedicated number for immediate resolution.

That's all.

Regards
Vinod maloo