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MakeMyTrip India Complaints & Reviews

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Last updated Apr 25, 2024
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MakeMyTrip India
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MakeMyTrip India Phone Numbers

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1800 102 8747
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+91 12 4289 8747
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MakeMyTrip India Website

MakeMyTrip India Head Office Address

Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India
122016

MakeMyTrip India reviews & complaints page 308

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B
Balu Baluvl
from Chandigarh, Chandigarh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Holiday package is horrible

Address:Gautam Buddh Nagar, Uttar Pradesh, 560055
Website:MakeMyTrip.com

Booked holiday package - SIMLA manali package.

28th april suppose to check in hotel mejastic- manali

The room was not up to 10.00 pm

When they offered room, it was very pathathatic condition, so i moved out and stayed other hotel @my cost.

When I contacted they put me on hold one to two hour and not resolved.

please I request you all never book thru this companybr...
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Pratik_mech15
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wrong recovery of cancellation charges for flight booking

Address:Mehsana, Gujarat, 384001
Website:Www.makemytrip.com

I have booked a ticket from ahmedabad to goa & return via make my trip on 17 april 2016. As per the schedule i have booked 4 tickets for 21 may 2016 from ahmedabad to goa. On the return journey i.E. Goa to ahmedabad, instead of booking for 25 may 2016, by mistake i have booked for 25 june 2016. At the time of booking, the ticket shows refundable.

As per cancellation policy of make my trip, the cancellation charges are 2250...
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E
eshrajs
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Incorrect transit flight time booked

Address:Chennai, Tamil Nadu, 600091

Hi,
I have requested for a travel ticket to jakarta from chennai starting on 19May2016 and returning on 24May2016and have got it booked it through MMT (using online chat with user Ajeet Singh).

The return flight at jakarta on 24May 2016 is at evening 20.30 reaching KUL at 23.30 the connecting flight date should be next date i.e. 25 May 2016 morning 06.30, however i find it on 24May2016 06.30
Departure
Jakarta...
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sairamv
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not done for cancelled tickets since one and half years,

Address:Gurgaon, Haryana, 518002
Website:www.makemytrip.com

I hve booked a ticket through makemytrip and later i have cancelled the ticket. I have not got my refund till today. On repeated requests also they have not refunded the amount that i'm supposed to get. (Around rs.1000 as told by their represntative)

Details of my tickets:

Passenger name:sairam vankadara
Type: adult
Pnr status: vldmjw
Cancelled

Booking id: nf[protected]br...
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DhanapandianB
from Kolkata, West Bengal
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Service issues resulting in duplicate booking

Address:400082
Website:MakeMyTrip.com Airlines

Dear Sir,

I had tried to book flight tickets from Mumbai to Madurai on 18/04/16 for my parents in the event of my grandmother getting expired. On completion of transaction, I had got a failure confirmation suggesting the transaction did not go through and I will be rewarded with 100 points at the end of re-submitting the transaction. Since there was an urgency and I was not sure on re-attempting with MakeMyTrip, I had to...
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A
amar0001979
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Holiday package to thailand - in1601b8s218873 and in1601b8s218933

Address:411017

Dear makemytrip,

Travel date : 16th april - 22nd april

Let me share the worst experience which i had with makemytrip.
I had booked 2 packages for thailand through makemytrip the booking id for the same was in1601b8s218873 and in1601b8s218933. I received all the service confirmation vouchers, hotel booking vouchers and air tickets. The bookings were made by mr. Iftekhar alam.
Upon boarding the plane,...
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RaheelShah31
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Put me on hold for just checking where my flight details

Address:Mumbai City, Maharashtra, 400061
Website:www.makemytrip.com

Not at all reliable . Where the hell do i go whom do i complain feel helpless. The agent which i was given whose name is Anisha Thakur is not even responding even after calling her ten times . Worst experience ever never book a holiday from here . They just dont care.

If you respect your customer kindly contact me and resolve my concerns .


Ill give you a screenshot of when i contacted the customer care...
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A
ajit pagaria
from Rajgarh, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Flight bookings

Address:Indore, Madhya Pradesh, 452001
Website:www.makemytrip.com

I have instructed them to book a tickets for 27th April and took all confirmations and it was there mistake in noting the dates and they booked it for 25th april.. I have asked them to provide me with the phone records so that it is confirmed whos at fault..but unfortunately there is no response from them.

it was an international flight from mumbai to doha
doha to london...
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Sune.devp
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Best cheating company

Hi all, I booked international tickets many times.what I always see is they will increase price immediately while submitting the ticket.in that I thought like ticket costs are increased.again they will keep on increasing when do next submit.the ticket cost is 50000.the same ticket, they increased to 72000. I booked same ticketT 72000.after sometime they bring down again 50000. Usuallyeople in hurry will book tickets like me.i was cheated...
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A
aravind brahmadevara
from Chennai, Tamil Nadu
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Non refund - free cancellation - make my trip fair

Address:Gurgaon, Haryana, 122016
Website:www.makemytrip.com

Makemytrip fair:
===============
Extremely disgusting unsatisfactory unprofessional service by makemytrip.When they promise something they should keep it up. There is no point in playing with my money.

Makemytrip has conducted a fair on april 9th, 2016 at taj krishna, hyderabad.

The fair was marketed with these clauses
"great discounts upto 10000/- off
Personalized assitance
...
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skmaganti
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ticket cancellation required

Address:Hyderabad, Andhra Pradesh, 501511
Website:www.justickets.in

Hi,
I have booked a ticket from justickets.In for 24th april morning show in hyderabad sushma theater but it was by default selected as 25th date though current date was 24th of april.

So unfortunately i booked for 25th of april which i am supposed to book for 24th of april.

Please cancel the ticket and do the needful of refunding amount.

Thank you,
Satish

[protected]...
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Zaibkhan
from Ahmedabad, Gujarat
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Refund hotel booking

Address:380001

मेने होटल वोलगा अहमदाबाद 380001 मे रुम बुक कीया था लेकीन मुझको होटल मे रुम नहि मीला. मेने makemy trip पर ओनलाइन होटल बुक कीया था मेरा बुकिगं ID NH[protected] है
मुझे पुरा रीफंड चाहीये....
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Abhay Bhole
from Tuljapur, Maharashtra
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Non refund of ticket fare

Address:411038
Website:makemytrip.com

Hi

My name is Abhay and I need to highlight certain issues regarding the flight booking service of makemy trip. On Sunday, 17th April noon, I booked Pune to Goa flight for the following dates for my family


Pune to Goa : 15th May

Goa to Pune : 19th May

This is my flight booking ID (Flight Booking ID NF[protected].
We wanted to change our dates by one day that evening...
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Steven Philip Sam
from Noida, Uttar Pradesh
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Customer care not honoring refund commitment

Address:Gurgaon, Haryana, 122016
Website:makemytrip.com

This is to report an absolutely pathetic experience i have had with makemytrip india. In fact, this is the very first time i am using mmt for booking a flight ticket - i usually use cleartrip, or our booking agency - saving a few hundred rupees has eventually costed me a lot of time, money, and peace of mind.

Complaint reference id with mmt: [[protected]]
Makemytrip booking id nf[protected]

I had booked...
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Riju Nair
from Gwalior, Madhya Pradesh
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Reschedulement of flight and cancellation charges

Address:Gwalior, Madhya Pradesh, 474001
Website:makemytrip.com

Sir I had book a flight from New delhi to Mumbai dated 11/05/2016 for Air India which was stated to leave at 7 am and reach at 9 am as i was expected to attend a very important meeting at 10 am.
But somehow i recieve a message saying that the flight had been resheduled from 7 am to 9 am which would make it impposible for me to reach at 10.

Now In the normal case of event when cancellation is done the cancellation charges...
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sheshadribs
from Bengaluru, Karnataka
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Poor service offered by make my trip

Address:New Delhi, Delhi

I had booked package trip from Bangalore-Varanasi-Delhi-Haridwar-rishikesh-delhi-Bangalore.

First leg between Bangalore-Varanisi-Delhi was good. The real problem started when we landed delhi. The taxi driver had vanished from airport with out any information and we had to struggle with make my trip for 2 hours to get a new vehicle. When new vehicle arrived at airport, it was a night mare experience for us. The driver was most...
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abhi121288
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Hotel booking cancelled without a reason and without a prior notice

Address:North Goa, Goa
Website:www.makemytrip.com

We booked 3 deluxe rooms (24-3-16 to 27-3-16) in fabhotel anjuna beachfront through makemytrip.com on 3-2-16 for 6 guests. Our booking was confirm and our mode of payment is pay at hotel (5700 rupees for 3 rooms for 3 nights). But when we reach to the hotel they refused to give us rooms saying that our booking is not confirm. We tell them that we got a msg and email regarding confirmation of our bookings from makemytrip but they did not respond...
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Rihaan Khan
from Noida, Uttar Pradesh
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There is no ac in the bus

Address:New Delhi, Delhi, 110025
Website:www.complaintboard.in

My booking ID number is : NU[protected]
I made booking of Sleeper AC bus but when I have been their, there was no
AC in the bus and seats are also not good.
I want my money back as you have not delivered the services you promised....
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Vicky Sekar
from Visakhapatnam, Andhra Pradesh
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Hotel booking

Address:641004
Website:Makemytrip

I have made a hotel booking thru app .. wen I went to the hotel they said room a are full . So I called customer care n asked for the solution . They told me to wait for 20 mins. I called back again after 1 hour but i was shocked to hear that they couldn't reach the hotel person n therefore 20 mins again they wanted ... it all happend between 2.30 pm to 4.35pm .. they gave a call back at 10 30 pm n asked whether I checked in ... how would...
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abhishekkashibigha
from Chennai, Tamil Nadu
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Misleading info during hotel booking by mmt

Website:Make my trip

I have yesterday booked a hotel on make my trip with the booking id nh[protected] in pushpak international, kolkata on 15th april 2016. After i received the voucher i realized that it was a dormitory but during the booking they displayed the pic of a single room and there was no pic of the dorm.
Thus i asked for the cancellation immediately but they(Mmt) refused saying that cancellation can only be done 3 days in advance. How can...
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