MakeMyTrip India Complaints & Reviews

Received a message from MMT on 21.05.2016 "Cashback of Rs 1200 for Makemytrip booking ID NF[protected] with RRN No.[protected] has been processed."

It was a round trip flight from Ahmedabad to chennai on 04.06.2016 and return on 19.06.2016.

But, no cashback received as on today.

There has been no further communication from Makemytrip on this issue after 21.05.16. I would like to know the status of the cashback. Whom to approach?

Hi,

Ref: nf[protected]

I have booked a ticket (Travel date 1 july 2016) and payment was deducted but i did not received the ticket.

Once the payment was made to mmt, i have then planned the entire trip involving costs around 25, 000.

After sometime i receive the msg that my amount will be refunded.

I don't need the refund, i need the tickettt... It is not my fault that you were unable to provide the tickets even after deducting the amount.

Regards,
Ritesh.
[protected]

I tried to book flight ticket on 2.6.16, but transaction was unsuccessful but my account debited. Later i successfully booked for same travel plan. I enquired customer care for refund, each time i will get a new answer. Surprisingly today i was informed that amount already revert back on 2.6.16 only and instructed to check my bank account. Their website never works for lodging complaints. Please resolve the issue at earliest.

My booking id no.In1602b9s116624

Please refer my complaint dated may 24 2016 to your belapur office to mr. Zaid patankar

I had booked your tour in february for my travel from may 14th to may 21st. From your belapur office representative mr. Zaid patankar.

1) on 14th i had travelled to chandigarh and assembled at pinjore gardens
For my pick up at 2.00 pm. But your guide came only at 4.30 pm alongwith
The bus from delhi and the bus left only at 5.30 pm. All the other
Tourist got a pick up from delhi airport or chandigarh airport and a few of
Them too were on customised tour just like me, but i had to make my own
Arrangement from chandigarh airport to pinjore gardens which cost me around
Rs.900.00. I paid a total cost of rs.46, 000/- for my tour but the other
Tourist in the group paid not more than 38, 000.00. You are therefore
Requested to refund me the amount of rs.900.00 i paid for my travel from
Chandigarh airport to pinjore garden.

2) hotel himdev at shimla was not at all upto the mark. It seems it is a
Grade 1 hotel. It was not clean, the carpet was smelling. The food was so
Bad, that all o[censored]s had a stomach upset. Believe me all o[censored]s. How do you
Expect us to enjoy our holiday with a stomach upset. The next day of our
Tay my family had to eat biscuits and fruits only.

3) the hotel at manali was excellent - food as well as stay - too good.

4) at manali we visited the rohtang pass.In your itineary it was
Clearly mentioned that the dress and boots were paid by you and had to be
Returned. But your guide mr. Shadab, refused to pay for it saying that he
Was not told by make my trip.In fact in everybody"s itineary it was
Mentioned that the dress and boots will be paid by you. I paid a total of
Rs.300/- each for the dress and rs.50/- for the boot, which means i paid
Rs.1.050.00 for 3 passengers. Mr. Shahdab told us all to take a refund from
Make my trip. You are therefore requested to refund me the amount of
Rs.1, 050.00 paid by me.

5) your itineary mentioned one water bottle per person per day, but the
First day no water was provided. Next day after asking mr. Sahadab several
Times he provided water bottle. As a result many a times, we had to buy our
Own water.

6) for my site seeing in delhi, one day earlier the car provider called me
Up in the evening and said that he will only drop me to delhi, and i have
To arrange my own siteseeing. You can imagine my fear and annoyance when i
Am in a new place and i have just half a day for site seeing, and telling
Me at the last minute to may my own arrangement. Is this expected from a
Reputed travel agency like yours. I then had to make number of calls to
Your office. Even the name and place of the hotel where i was supposed to
Tay in delhi was not provided to me and the car provider kept asking me
Where i am supposed to be dropped. I had asked your office to atleast send
Me a mail as to where i was supposed to stay, but i didnt receive any mail
From your end.

7) the hotel at delhi - hotel hill palace was again a 2 star hotel. The
Room was so small that when a 3rd bed was put there was no place to walk.
The bed covers seem used. The a/c was not functioning properly. The food
Provided was only veg.

I am very much dis-satisfied with the tour provided by you. I have always
Been travelling by ramakrishna tours and travels and have never faced any
Problem. Everything was so clearly mentioned and was very satisfied with
Their services. Since i heard from my colleagues in the office that make
My trip is very good, i wanted to give it a try, but sorry to say this is
The worst experience i have faced. I will never advise any of my friends
To travel through make my trip. You will receive the same feedback from
The other travellers in our group.

I have made numerous calls to zaid, but there is no positive reply from him, he keeps saying that he has not received reply from your office.

The least i expect from you is to refund atleast what i have paid extra.


Virginia.

[protected]

I have booked a room for 2 adults in Harmony sentimental hotel Shimla on 13th June through make my trip with booking id NH[protected] for check in on 18th June & make my trip people confirmed the booking, but when I was reached there on 18th june hotel manager said no booking is confirmed on my name, then I started approaching make my trip people at 9:00pm & after so many calls, team provided me a hotel named Shimla view which was 5 kms far from the previous one, which was terrible n full of insects, but as it was already 12:00 am so I don't have other options, I took photos also which I will share.
And make my trip people send a voucher to my mail I'd in which it was written that total 4200 rs you are going to pay to that hotel, when I checked that hotels terrif I found its actually 1800 rs room against 4200 rs which was mentioned by them. And next day also when I was checking out from hotel Shimla view he was asking me money cause he didn't received any confirmation voucher from make my trip side so again 1 hrs chat started with them.
I just surprised by chain of frauds they made with me.
My one day leave cost around 4000 rs, my cars diesel cost around 5000 n my total trip cost around 20000 rs all spoiled by them.

This is in regards to booking id in1603b0s268787. Which was making in the name of mr. Mohan lal mittal on 07.04.16 for 12.04.16 through "make my trip, in this connection, we paid the amount rs.6151/- but, we get the invoice with rs. 4077/- only,

For correcting invoice, we request to make my trip executive so many time and write a mail to them but, nobody takes it on urgent basis. They all give false assurance.
But, still not getting the proper response and corrective invoice, you are requested kindly provide the invoice with rs. 6151/- otherwise they will responsible for refunding the difference between 6151/- & 4077.

Please take it on the priority basis. Because it is already getting a delay.

We booked a hotel at shimla with booking id-nh[protected] on 13th june but when we reached hotel at 8:30pm hotelier refused that they dont have booking but we have recieved a confirmation frm mmt they put us on hold till 12:30am till night with our family members on the shimla roads. They just upset us mentally as well as physically then at 12:30am they book a hotel which was having incects in room and bed was so dirty that we were not able to sleep all night. I m going to register a complaint against mmt on consumer forum. They just ruined our trip

Reference number: in1605r2s742047
Request date: wed, 25 may ' 2016
Expected refund date: fri, 27 may ' 2016
Actual refund date: thu, 26 may ' 2016
Refund amount: rs8497*
Booking i.D: nf[protected]
I have booked a ticket from mumbai to patna on 25th may 2016. But due to some technical issue i couldn't complete my booking and makemytrip deducted my money. But soon they email me and confirmed me to refund my money. Above are the details.
I need help and my money.

I was booking bus ticket from kalyan to pune for morning time, but by mistake I booked for evening. Later I cancelled and make my trip deducted 60% amount.
Again I booked ticket for morning time and
after 1 hrs I received call from make my trip that bus has been cancelled and you will get refund.
This is very unfair, when I cancelled ticket they deducted 60% amount and when they cancelled bus no panelty on them.
If...

I am Iqbal Akhter. I made two different room bookings at hotel Milan International through MMT on 29-05-16 foe 31-01-16. One for myself and one for mt friend and guest who was arriving from another city.
Rooms were not as explained on MMT website. Baisc fcilities were missing which were promised on the MMT website. Hotel denied to answer for our demand and asked us to talk to MMT. We went in to the rooms saw the conditions (Broken wall plasters, broken electrical boards, no charging points for mobile and laptops, missing iron board, missing iron machine, missing refrigerator, no complementary water) and we decided not to stay and came back to the counter and left the counter before 01:00 pm.
I demanded from MMT to refund my booking amounts fro the two rooms and remove hotel Milan International from their registration as this hotel is a fraud.

Dear Team,

As committed, there is no action taken place yet.

Also wants to share my exprience with the make my trip was not good.

In the begining of the tour, when we reached the srilanka airport, there is no person standing out for pick up and no call from that person anytime. We waited there for 30 min at airport also. After facing so many difficulties we managed to contact that person.

Next most important problem faced was regarding the food, as already informed about as we are the pure vegeterian. Even we did not get any variety in veg category in any of the hotel.

Location of the hotel is not appropriate. There is no such place and no market to visit nearby.

The sight seeings points are very less covered. One day exclusively waste for journey from kandy to bentota.

Due to unfavorable weather we did not cover so many places properly which was mentioned in package. Overall package charged was not up to the mark with the tour expected. For any further clarification related to tour, contact the person of apple holidays. We request you to refund the atleast 30% of the package amount in our Bank account.

Kindly do the action on urgent basis.

Thanks
Jayesh Moolchandani

Dear sir,

I, made a hotel booking through make my trip mobile app with booking id nh[protected].

I have amended my check in date from 14th of june 2016 to 19th of june 2016. The amendment was done by suprio halder, customer care executive of mmt. I also received the amended voucher for the same which i have forwarded along with this email.
Now i would like to cancel this booking as due to unexpected personal difficulties, i am unable to proceed with my stay on the date of booking.

In this regard i have been talking to at least three of your customer care executives from 16th of june 2016, including yourself.In spite of putting my call on hold for more than 30 minutes to check the details, i was not provided the support to do the cancellation which was the actual reason why i made the call to mmt.

1. My amended voucher clearly states that i can do the cancellation with full refund before 48 hrs of check in time.

2. The cancellation policy holds good for full refund till 48 hrs of the check in time, and as per the email it is before 12pm of 17th june 2016.

3. No where in the email, it is mentioned that i cannot cancel an amended booking or i was not told by the customer care executive who amended my booking date that such a rule exists. If any such a rule exists, either in my mmt app or in the amended email confirmation voucher i should have been informed.

4. You were saying its an auto generated email, but every email sent from mmt is auto generated after we book or amend it with clear instructions regarding booking details, payment and cancellation policy. We take the mail received as the confirmation.In my case then i believe i am eligible for free cancellation with full refund for my booking.

5. I believe as a customer of mmt, this email should be acknowledged understanding the genuine nature of the problem and give me the right to get a full refund for the cancellation and refunded to my wallet.

6. I have thoroughly read the cancellation policy in the email sent to me, also the cancellation policy in the website and no where there is any information to the customer stating that amended booking cannot be cancelled.In all means, and by abiding all the terms and conditions stated by mmt, i am eligible for full refund with free cancellation.

Best regards
Aarthy vs

— forwarded message —
From: "suprio halder"
Date: 14 june 2016
Cc: "sushmita ghosh"

Hi mam,

Please check the amendment voucher


Hotel confirmation voucher
Makemytrip booking id - nh[protected]
Booking date - mon, 13 june 16, 12:19 pm

https://www.makemytrip.com/images/mmt-log-etckt. Gif


https://www.makemytrip.com/images/print. Jpg

Print booking confirmation


http://imgak. Mmtcdn.com/mi8/images/slideshow/confirmation_icon. Png

Your booking is confirmed.
My rewards

The most rewarding loyalty program ever!

You have moved 1 step closer to your free room night know how


Thank you for using makemytrip.com to book your hotel accommodation.
For your reference, your makemytrip booking id is nh[protected].
Kindly note, your booking is confirmed and you are not required to contact the hotel or makemytrip.com to reconfirm the same.
If your hotel booking includes a complimentary car transfer, you will need to call the hotel directly to let them know your travel details.
You will need to carry a printout of this e-mail and present it at the hotel at the time of check-in.
We hope you have a pleasant stay and look forward to assisting you again!
Team makemytrip.com


This is your hotel confirmation voucher.
A printed copy of this must be presented at the hotel at the time of check-in.


Hotel details


Taj kazura, chennaihttps://support. Makemytrip.com/images/3star. Jpg

2nd street, kazura garden, neelangarai, chennai.600 041.
Off east coast road chennai, india

Contact :[protected], 91-[protected]

Fax :

E-mail : [protected]@gmail.com

https://www.makemytrip.com/images/camera_icon. Jpgphoto gallery https://www.makemytrip.com/images/map_ic


Room category :kazura suite


Meal plan : breakfast


All prices indicated below are in rs.


Room

Check in

Check out

#nights

Travelers

Daily rate

Extra charges

Total

Room 1

Un, jun 19, 2016
(12:00 pm)

Mon, jun 20, 2016
(11:00 am)

1

3adult

3325

750 (Extra bed)

4075


Sub total

4075


Taxes & service fees

1055


E-coupon amount

- 1500


Grand total

3630


Service fee of inr 250 will be applicable for any change in hotel check-in dates. Any rate difference found will be charged separately.

Hotel cancellation policy


https://www.makemytrip.com/images/icon_etckt. Gif

If cancelled/modified before 48 hours prior to check in date full refund. Cancellation/modification done within 48 hours will be non refundable. No show no refund. If a booking is cancelled by the customer, the hotel will be notified (Of the changes) and the original confirmation email and booking id that was generated will become null and void.

https://www.makemytrip.com/images/icon_etckt. Gif

You can cancel your booking by logging on the customer support section of our website.

General hotel policy

https://www.makemytrip.com/images/icon_etckt. Gif

The meal plan for your selected booking includes breakfast.

https://www.makemytrip.com/images/icon_etckt. Gif

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

https://www.makemytrip.com/images/icon_etckt. Gif

It is mandatory for guests to present valid photo identification at the time of check-in.

https://www.makemytrip.com/images/icon_etckt. Gif

The inclusion of 'extra bed' with a booking is facilitated with a folding cot or a mattress as an extra bed.

https://www.makemytrip.com/images/icon_etckt. Gif

For any update, user shall pay applicable cancellation/modification charges.

https://www.makemytrip.com/images/icon_etckt. Gif

Modified bookings will be subject to availability and revised booking policy of the hotel.

https://www.makemytrip.com/images/icon_etckt. Gif

The cancellation/modification charges are standard and any waiver is on the hotel's discretion.

https://www.makemytrip.com/images/icon_etckt. Gif

Number of modifications possible on a booking will be on the discretion of makemytrip.

https://www.makemytrip.com/images/icon_etckt. Gif

Selective offers of makemytrip will not be valid on a cancellation or modification of booking.

https://www.makemytrip.com/images/icon_etckt. Gif

Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

https://www.makemytrip.com/images/icon_etckt. Gif

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 12pm local time and the standard check-out time is 11am local time. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

https://www.makemytrip.com/images/icon_etckt. Gif

The amount paid for the room does not include charges for optional services and facilities (Such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

https://www.makemytrip.com/images/icon_etckt. Gif

The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Makemytrip will not be responsible for any check-in denied by the hotel due to the aforesaid reason.

https://www.makemytrip.com/images/icon_etckt. Gif

The hotel reserves the right of admission for local residents. Accommodation can be denied to guests residing in the same city. Makemytrip will not be responsible for any check-in denied by the hotel due to the aforesaid reason.

https://www.makemytrip.com/images/icon_etckt. Gif

Booking cannot be cancelled on or after the check in date and time mentioned in the hotel confirmation voucher.

https://www.makemytrip.com/images/icon_etckt. Gif

Money back guarantee policy:

https://www.makemytrip.com/images/icon_etckt. Gif

Money back guarantee offer is valid for hotels in india only.

https://www.makemytrip.com/images/icon_etckt. Gif

The offer is not valid on hotels booked using 'pay at hotel' payment method.

https://www.makemytrip.com/images/icon_etckt. Gif

If the guest doesn't check-in at the hotel due to a mismatch between amenities and inclusions mentioned on the makemytrip website and those at the hotel, they must notify the claim within 24 hours of the check-in date.In this case, the guest shall be entitled to 100% refund, subject to makemytrip validating their claim.

https://www.makemytrip.com/images/icon_etckt. Gif

In case the guest has stayed in the hotel for the entire period of booking, they must notify the claim within 24 hours of the check-out.In this case, the guest shall be entitled to 100% refund, subject to makemytrip validating their claim in the form of vouchers.

https://www.makemytrip.com/images/icon_etckt. Gif

The claim can be notified to makemytrip by calling[protected] or by sending an email to [protected]@makemytrip.com. Makemytrip shall, within 7 days from the date of claim, investigate the matter and communicate to the customer about the validity of the claim. If the claim is valid, customer shall be entitled for refund (If the customer has not checked-in) or voucher (If the customer has checked-in) of an amount, which was paid by the customer for the booking within 3 weeks from the date of communication about the validity of the claim by makemytrip.

https://www.makemytrip.com/images/icon_etckt. Gif

The voucher shall be redeemable against online booking of domestic and international flights, domestic hotels, holidays, cars, and bus booked from makemytrip within 6 months from the date of the original hotel booking. The voucher is valid only for a one time use with no minimum redemption value.

Makemytrip contact info

Makemytrip india pvt. Ltd.,

Tower a, sp infocity

243, udyog vihar, phase 1

Gurgaon - 122016

Haryana, india

Feedback/complaints

:

https://support. Makemytrip.com/myaccount/myincidents/newcomplaint

Telephone

:

[protected] from mtnl and bsnl phone lines

(Tollfree)

:

[protected] from all major operators

:

+[protected]Worldwide)

:

+[protected]Worldwide)

http://img. Mmtcdn.com/mi8/images/slideshow/df-eticket[protected]. Jpg

Note: please do not reply to this email. It has been sent from an email account that is not monitored. To ensure that you receive communication related to your booking from makemytrip.com, please add [protected]@makemytrip.com to your contact list and address book.

The contents of this email, including the attachments, are privileged and confidential to the intended recipient at the email address to which it has been addressed. If you receive it in error, please notify the sender immediately by return email and then permanently delete it from your system. The unauthorized use, distribution, copying or alteration of this email, including the attachments, is strictly forbidden. Please note that neither makemytrip nor the sender accepts any responsibility for viruses and it is your responsibility to scan the email and attachments (If any). No contracts may be concluded on behalf of makemytrip by means of email communications.

Dear sir,

I have amended my check in date from 14th of june 2016 to 19th of june 2016. The amendment was done by suprio halder, customer care executive of mmt. I also received the amended voucher for the same which i have forwarded along with this email.
Now i would like to cancel this booking as due to unexpected personal difficulties, i am unable to proceed with my stay on the date of booking.

In this regard i have been talking to at least three of your customer care executives from 16th of june 2016.In spite of putting my call on hold for more than 20 minutes to check the details, i was not provided the support to do the cancellation which was the actual reason why i made the call to mmt.

1. My amended voucher clearly states that i can do the cancellation with full refund before 48 hrs of check in time.

2. The cancellation policy holds good for full refund till 48 hrs of the check in time, and as per the email it is before 12pm of 17th june 2016.

3. No where in the email, it is mentioned that i cannot cancel an amended booking or i was not told by the customer care executive who amended my booking date that such a rule exists. If any such a rule exists, either in my mmt app or in the amended email confirmation voucher i should have been informed.

4. Every email sent from mmt is auto generated after we book or amend it with clear instructions regarding booking details, payment and cancellation policy. We take the mail received as the confirmation.In my case then i believe i am eligible for free cancellation with full refund for my booking.

5. I believe as a customer of mmt, this email should be acknowledged understanding the genuine nature of the problem and give me the right to get a full refund for the cancellation and refunded to my wallet.

6. I have thoroughly read the cancellation policy in the email sent to me, also the cancellation policy in the website and no where there is any information to the customer stating that amended booking cannot be cancelled.In all means, and by abiding all the terms and conditions stated by mmt, i am eligible for full refund with free cancellation.

— forwarded message —
From: "suprio halder"
Date: 14 jun 2016 03:15
Subject: amended voucher
Cc: "sushmita ghosh"

Hi mam,

Please check the amendment voucher


Hotel confirmation voucher
Makemytrip booking id - nh[protected]
Booking date - mon, 13 june 16, 12:19 pm


Print booking confirmation


Your booking is confirmed.


The most rewarding loyalty program ever!

You have moved 1 step closer to yourfree room night know how


Thank you for using makemytrip.com to book your hotel accommodation.

For your reference, your makemytrip booking id is nh[protected].

Kindly note, your booking is confirmed and you are not required to contact the hotel or makemytrip.com to reconfirm the same.

If your hotel booking includes a complimentary car transfer, you will need to call the hotel directly to let them know your travel details.

You will need to carry a printout of this e-mail and present it at the hotel at the time of check-in.

We hope you have a pleasant stay and look forward to assisting you again!

Team makemytrip.com


This is your hotel confirmation voucher.

A printed copy of this must be presented at the hotel at the time of check-in.


Hotel details


Taj kazura, chennai

2nd street, kazura garden, neelangarai, chennai.600 041.
Off east coast road chennai, india

Contact :[protected], 91-[protected]

Fax :

E-mail : [protected]@gmail.com

Photo gallery view map

▶ show quoted text


If cancelled/modified before 48 hours prior to check in date full refund. Cancellation/modification done within 48 hours will be non refundable. No show no refund. If a booking is cancelled by the customer, the hotel will be notified (Of the changes) and the original confirmation email and booking id that was generated will become null and void.


You can cancel your booking by logging on the customer supportsection of our website.

General hotel policy


The meal plan for your selected booking includes breakfast.


The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.


It is mandatory for guests to present valid photo identification at the time of check-in.


The inclusion of 'extra bed' with a booking is facilitated with a folding cot or a mattress as an extra bed.


For any update, user shall pay applicable cancellation/modification charges.


Modified bookings will be subject to availability and revised booking policy of the hotel.


The cancellation/modification charges are standard and any waiver is on the hotel's discretion.


Number of modifications possible on a booking will be on the discretion of makemytrip.


Selective offers of makemytrip will not be valid on a cancellation or modification of booking.


Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.


Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 12pm local time and the standard check-out time is 11am local time. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.


The amount paid for the room does not include charges for optional services and facilities (Such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.


The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Makemytrip will not be responsible for any check-in denied by the hotel due to the aforesaid reason.


The hotel reserves the right of admission for local residents. Accommodation can be denied to guests residing in the same city. Makemytrip will not be responsible for any check-in denied by the hotel due to the aforesaid reason.


Booking cannot be cancelled on or after the check in date and time mentioned in the hotel confirmation voucher.


Money back guarantee policy:


Money back guarantee offer is valid for hotels in india only.


The offer is not valid on hotels booked using 'pay at hotel' payment method.


If the guest doesn't check-in at the hotel due to a mismatch between amenities and inclusions mentioned on the makemytrip website and those at the hotel, they must notify the claim within 24 hours of the check-in date.In this case, the guest shall be entitled to 100% refund, subject to makemytrip validating their claim.


In case the guest has stayed in the hotel for the entire period of booking, they must notify the claim within 24 hours of the check-out.In this case, the guest shall be entitled to 100% refund, subject to makemytrip validating their claim in the form of vouchers.


The claim can be notified to makemytrip by calling[protected] or by sending an email to [protected]@makemytrip.com. Makemytrip shall, within 7 days from the date of claim, investigate the matter and communicate to the customer about the validity of the claim. If the claim is valid, customer shall be entitled for refund (If the customer has not checked-in) or voucher (If the customer has checked-in) of an amount, which was paid by the customer for the booking within 3 weeks from the date of communication about the validity of the claim by makemytrip.


The voucher shall be redeemable against online booking of domestic and international flights, domestic hotels, holidays, cars, and bus booked from makemytrip within 6 months from the date of the original hotel booking. The voucher is valid only for a one time use with no minimum redemption value.

Makemytrip contact info

Makemytrip india pvt. Ltd.,

Tower a, sp infocity

243, udyog vihar, phase 1

Gurgaon - 122016

Haryana, india

Feedback/complaints

:

https://support. Makemytrip.com/myaccount/myincidents/newcomplaint

Telephone

:

[protected] from mtnl and bsnl phone lines

(Tollfree)

:

[protected] from all major operators

:

+[protected]Worldwide)

:

+[protected]Worldwide)


Note: please do not reply to this email. It has been sent from an email account that is not monitored. To ensure that you receive communication related to your booking from makemytrip.com, please add [protected]@makemytrip.com to your contact list and address book.


The contents of this email, including the attachments, are privileged and confidential to the intended recipient at the email address to which it has been addressed.

Dear sir,

▶ show quoted text
▶ show quoted text


Print booking confirmation


Your booking is confirmed.

The most rewarding loyalty program ever!

You have moved 1 step closer to yourfree room night know how


Thank you for using makemytrip.com to book your hotel accommodation.

For your reference, your makemytrip booking id is nh[protected].

Kindly note, your booking is confirmed and you are not required to contact the hotel or makemytrip.com to reconfirm the same.

If your hotel booking includes a complimentary car transfer, you will need to call the hotel directly to let them know your travel details.

You will need to carry a printout of this e-mail and present it at the hotel at the time of check-in.

We hope you have a pleasant stay and look forward to assisting you again!

Team makemytrip.com


This is your hotel confirmation voucher.

A printed copy of this must be presented at the hotel at the time of check-in.


Hotel details


Taj kazura, chennai

2nd street, kazura garden, neelangarai, chennai.600 041.
Off east coast road chennai, india

Contact :[protected], 91-[protected]

Fax :

E-mail : [protected]@gmail.com

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If cancelled/modified before 48 hours prior to check in date full refund. Cancellation/modification done within 48 hours will be non refundable. No show no refund. If a booking is cancelled by the customer, the hotel will be notified (Of the changes) and the original confirmation email and booking id that was generated will become null and void.

You can cancel your booking by logging on the customer supportsection of our website.

General hotel policy

The meal plan for your selected booking includes breakfast.

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

It is mandatory for guests to present valid photo identification at the time of check-in.

The inclusion of 'extra bed' with a booking is facilitated with a folding cot or a mattress as an extra bed.

For any update, user shall pay applicable cancellation/modification charges.

Modified bookings will be subject to availability and revised booking policy of the hotel.

The cancellation/modification charges are standard and any waiver is on the hotel's discretion.

Number of modifications possible on a booking will be on the discretion of makemytrip.

Selective offers of makemytrip will not be valid on a cancellation or modification of booking.

Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 12pm local time and the standard check-out time is 11am local time. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

The amount paid for the room does not include charges for optional services and facilities (Such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Makemytrip will not be responsible for any check-in denied by the hotel due to the aforesaid reason.

The hotel reserves the right of admission for local residents. Accommodation can be denied to guests residing in the same city. Makemytrip will not be responsible for any check-in denied by the hotel due to the aforesaid reason.

Booking cannot be cancelled on or after the check in date and time mentioned in the hotel confirmation voucher.

Money back guarantee policy:

Money back guarantee offer is valid for hotels in india only.

The offer is not valid on hotels booked using 'pay at hotel' payment method.

If the guest doesn't check-in at the hotel due to a mismatch between amenities and inclusions mentioned on the makemytrip website and those at the hotel, they must notify the claim within 24 hours of the check-in date.In this case, the guest shall be entitled to 100% refund, subject to makemytrip validating their claim.

In case the guest has stayed in the hotel for the entire period of booking, they must notify the claim within 24 hours of the check-out.In this case, the guest shall be entitled to 100% refund, subject to makemytrip validating their claim in the form of vouchers.

The claim can be notified to makemytrip by calling[protected]or by sending an email to [protected]@makemytrip.com. Makemytrip shall, within 7 days from the date of claim, investigate the matter and communicate to the customer about the validity of the claim. If the claim is valid, customer shall be entitled for refund (If the customer has not checked-in) or voucher (If the customer has checked-in) of an amount, which was paid by the customer for the booking within 3 weeks from the date of communication about the validity of the claim by makemytrip.

The voucher shall be redeemable against online booking of domestic and international flights, domestic hotels, holidays, cars, and bus booked from makemytrip within 6 months from the date of the original hotel booking. The voucher is valid only for a one time use with no minimum redemption value.

Makemytrip contact info

Makemytrip india pvt. Ltd.,

Tower a, sp infocity

243, udyog vihar, phase 1

Gurgaon - 122016

Haryana, india

Feedback/complaints

:

https://support. Makemytrip.com/myaccount/myincidents/newcomplaint

Telephone

:

[protected] from mtnl and bsnl phone lines

(Tollfree)

:

[protected] from all major operators

:

+[protected]Worldwide)

:

+[protected]Worldwide)


Note: please do not reply to this email. It has been sent from an email account that is not monitored. To ensure that you receive communication related to your booking from makemytrip.com, please add [protected]@makemytrip.com to your contact list and address book.


The contents of this email, including the attachments, are privileged and confidential to the intended recipient at the email address to which it has been addressed. If you receive it in error, please notify the sender immediately by return email and then permanently delete it from your system. The unauthorized use, distribution, copying or alteration of this email, including the attachments, is strictly forbidden. Please note that neither makemytrip nor the sender accepts any responsibility for viruses and it is your responsibility to scan the email and attachments (If any). No contracts may be concluded on behalf ofmakemytrip by means of email communications.
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Dear sir/madam,

Booking number: nf[protected]

I am a victim/sufferer of makemytrip.com (Mmt). I tried booking my flight on mmt's web portal on june 13, 2016 late evening.
Flight sector (Bangalore and delhi), initially due to some technical problems i was not able to proceed with the bookings but within few minutes i was able to book the flights.
Post completion of booking i saw the summary of flight details on their portal and there was a issue with the dates, as i correctly remember i entered the correct dates i. E. (Bangalore to delhi (Aug 11) and delhi to bangalore (Aug 29); paid rs6910/-)
But in the summary it was reversed (Bangalore to delhi (29th aug) and delhi to bangalore (11th aug).

I immediately within 5 mins called up mmt's customer executive and requested them for support in this matter and told about the incident.
They told me that it has happened because i entered wrong dates while booking and nothing can be done about this from their end, only air vistara (Carrier) can help me out.

Now my call was transfered to air vistara, when i spoke with them they told me as my ticket hasn't been generated yet their are possible solution to this problem with the help of mmt and amadeus (Mediator for carrier and mmt).

I again called back to mmt service center for support, this time they simply refused to co-operate, though i tried explaining the problem along with the solution, but they told this is my fault
And only was is to cancel the tickets or go for a date change.

I requested the executives to forward my call to their manager but no one was available at that time to support; requested them to arrange a call with their supervisor at the earliest.

And while i was talking to customer executives my ticket got generated. So, whatever chances i had got worse. Mmt executive told me better would be for me to go for a date change at the earliest as flight charges increase with each passing day.

Fyi, any cancellation or date change done on mmt leads to heavy charges, roughly 60% of initial bookings.

Well, i followed on that and tried for date change on their portal again there was some technical issues while changing the dates but this time reverified my bookings 3 to 4 times before proceeding to transactions.
Now my flight booking dates were changed successfully in the summary post payments (Rs2223 and rs.2301 respectively).

Next day, i received my flight tickets.

Real pain started now, i was shocked to see that on the ticket delhi to bangalore fight details were correct (Delhi to bangalore - aug 29) with correct carrier (During date change i changed flight carrier as well - airasia for round trip) but
For bangalore to delhi their were no change it was the same date and same carrier.

I immediately called up mmt customer service and told them to check what went wrong, to my shock they told tickets are correct, that is what i had booked on their web portal. I request them to arrange a call with their supervisor
After this incident i realised that their is for sure some problem with mmt's web portal and due to which i had to pay rs.4524/- extra for date change.

Roughly around second half of june 14 i recieved a call from mmt senior executive, i again told him about this whole painful incident.
He also came back to me and told that booking is correct from their end and details recieved by me are same as which i entered in their website.
After telling him about date change and payment of rs.2223/- i received same ticket as before then
He took his time and came back told me that "their was a techinical issue with their website, due to which my bangalore to delhi ticket was not booked".

Meaning: their was some technical fault in their portal because of which i had to pay up again and still i hadn't received a correct flight bookings.

After lots of discussion, he told me new tickets are available for 11th aug bangalore to delhi but fare has gone up and i will have to make more payment roughly around 1500/- to get new tickets.
I simply refused as this time they accepted the mistake and i was not going to go through same financial loss as before, i received a confirmation that i will receive the tickets within 6 hours; nothing recieved even after 12 hours.

I called up again to makemytrip.com customer service had to go through same explaining process all over again, still they were not convinced, requested them for verification of my previous conversations after all that they told me
Again their was a mistake at their end in sending mail to their other booking team, in which they has mentioned some two timings for the flight thus created confusion.

Next thing i was doing was explaining about the financial difference and requesting to book my flight at the earliest.

Atlast i recieved booking details with correct dates, but again their was same carrier i. E. Air vistara though while date change i booked for airasia and even on phone also i requested for airasia but no one followed.

Requested for a refund of my rs.4524/- but they refused as they are still not agreeing that for my first booking their was some technical problem.


Long story short:
1. Makemytrip.com website/tool had technical fault, thus initial bookings went wrong, they didn't accept it.
2. Date changed booking went wrong, had to pay extra; initially here as well refused to accept their fault but later accepted that their was some techincal issue with their website.
3. After struggling for 3 days received correct tickets, which again didn't had my requested carrier but now i didn't have any more strength fight over that.

I was a regular makemytrip.com customer but now i will never ever book any flight / hotel / trip from their website.

I just want my refund for rs.4524/- ; though the mental torture i went through was a greater loss.

Thanks
Rahul

I have a concern on the flight timings because in given flight times package is not for 6 N 7Days. It's eventually becoming 6 night 5 days ‎ tour

The flight timing from Delhi is 2:40PM and arrival at Paro at 5:40PM and then further travel to Thimphu by 9 PM, means days is gone. Where as as per the package 18th th travel date is assigned for Thimphu stay..what will one can do except go for sleep.. from Paro flight time is 7:30 AM in morning that means I have to reach at Airport by 5 AM and for that I need to check out by 4 AM it means 24th June is not at all in our hand. Where as in 7 day start from 18 to 24th June. It's cheating to customer because I have been provided the hotel and Flight details after 100 % payement. If this could have explained earlier I would have not taken this package.

I booked 4 rooms of "Hotel Sunshine" in Chail from your app.On reaching Chail all the way from Delhi on 21st at the hotel we were told by the hotel that they have only three rooms and cannot do anything about it.we were placed on numerous calls with MakeMytrip Custome care and Hotel owner and finally after a lot of discussions and request from hotel management we agreed to manage with three rooms provided we get refund on one room.

We have called your customer care several times and every time we were told that your amount will get refunded in 7 working days and the refund amount comes to Rs2030.

Finally after 20 odd days, when i wrote on Facebook, they initiated my refund but just of Rs101. Really that pissed me off as i paid 4899 for two rooms and if one room is cancelled i am entitled to get 2499 Rs.

Worst experience dealing with ultimate chaeaters

I have done modification of my existing booking which was scheduled on 25 july 2016 of 4 passengers naming Abhay Sharma, Ridhima Sethi, gagan Sharma, Kadam Sharma.The booking Id was MakeMyTrip Booking ID -NF[protected].
On 10/06/2016, I made modifications and change the travel date to 26/07/2016 and made the all the necessary payments which was asked online via my citi bank credit card no ending with 3172 which is under my name.The amount was Rs 6993/-
After few days when I opened the site for verifying whether the changes have been made or not.It was not.
And when I contacted MMT they are asking for more money as the fare has changed.
When there was problem on their side why would I be paying them for the fault I didn't commit.
They asked for the modification charges I paid them instantly now when there was technical glintch on their side and the booking cannot be confirmed on their side, why I should pay the extra amount.

kindly help me in getting excess amount they have charged and mental agony me and my family faced.

I was to travel with my wife from new-york to detroit on 23rd, april by spirit airlines, confirmed return ticket booked by make my trip agent-mr. Arun kumar on 30/03/2016. The total amount of money asked by the agent was transferred by me online into make my trip account. The confirmed tickets with booking id - in1603b0s222279 were issued. But to my utter surprise, when we reached the airport to board the flight, i was told by the spirit airline representative that you can not board the plane, as the money has not been transferred into our account by make my trip. We kept on calling make my trip from usa but neither got any response, nor any other action was taken.
I have been writing to their consumer complaint cell for the past two months, but no refund of money and compensation as yet for the loss & misery i faced.

Hii i book a ticket frm makemytrip.com. Its a refundable ticket. Bt makemytrip said now this is nonrefundable ticket now thay make a story thay saidn thr is no refund now u do anythink bt we cant refund (Nn[protected] i spok with this consltent nirmla as a suprvisor ext. No 8001,
I have complite the fair of 1 side amritsar to johannesburg bt never fly johannesburg 2 amritsar spous thay give a refund for 1 side bt now thay make a story.
[protected]@gmail.com

I had booked a holiday package to dubai for 4 people on 20 jan, 2016. due to some problems i had to cancel the booking for which an amount of Rs. 42, 000 was to be refunded to me. everytime i contact mmt customer care executives, I am being told that my refund has been processed on 18 march, 2016. But i have not received any such amount in my bank account. it's more than 3 months but no refund has been received. kindly look into the matter and provide me with my refund asap.
sunil goel
booking id.: IN1601B8S185918

I have modified my booking of 11th June, 2016 flight for 14th June. I have been charged for this Rs . 5000 plus. But in the app the ticket remains the same of 11th June. I didnt get the ticket of 14th June. I have that message with me that shows that Make my trip has deducted money from my account. My New Make my trip id is NF[protected] that I have got after modification. Amount charged : 5327 INR

Now If its not being modified I have my flight tomorrow. When I am calling in the helpline, the call is getting disconnected. Please help