MakeMyTrip India Complaints & Reviews

This is a simple case of cheating by makemytrip. First these guys have charged me 699 inr against my booking as convenience charges.That is relatively quite high if i compare with other service providers, instead i would have personally visited any travel agency and booked my ticket.

After a rigorous followup they refunded me 50 inr. But if i wouldn't followed up with these guys i might be cheated by paying 699 inr instead 649 inr (What these guys have confirmed me are the convenience charges for online booking service).This is not all about money but the way these guys are cheating peoples.

This is only the one case with me, i don't know how many people these guys are fooling by playing this trick.As people might not have time to followup.

This is just an awareness message for people as i know they are not going to take any action in this regards :)

I had booked a Chandigarh - Shimla - Manali package from MakeMyTrip website, with customizations done. However, after the booking, I never got an itinerary, even after repeated calls to their call centre. Every time I called, the agents gave some disjoint information and never took the ownership. Yatra and other travel sites are so much more friendly and transparent to the customer. MakeMyTrip is best avoided.

We went to the hotel last night (12/2/16) but the hotel was below acceptable conditions. The rooms smell bad and they were dirty. There was even a 20 cm hole on the wall of one bathroom. We moved to another hotel. The receptionist agreed on a full refund and told us to contact makemytrip.com . So we did, we got a response 1 month later that it is too late to ask for refund, we told them that hotelier agreed to refund and that we never stayed in that hotel but never got our money back.
Stay away from makemytrip.com they are filthy liars and scammers.

Hi,
I would like to bring your attention towards make my trip(Makemytrip.com),
At the time of booking the flight ticket yesterday on 9th april 2016, it was noticed that the fare of spicejet (Sg-488) was refundable. After booking the ticket i changed my travel plan and cancelled the ticket. The money that was refunded to me was 399 rupees only from 5280 rupees. I had a talk with spicejet customer care and they told me that they have cut the cancellation charge of 2500 rupees and have refunded all the rest of amount to makemytrip.com.
Wen i called make my trip they answered me rudely and said that money was not refunded by spicejet and they have only 399 rupees to refund.
Wen i asked them what's the problem then the guy rahul answered in a rude way and said that they will not refund the money as it was non refundable. When i said i have kept the screenshort of the flight details then he said give us 48hrs we will see. Till now no confirmation msg has been received.
Hope this complaint of mine will bring focus to ward's the fraud and cheap profit making activity of make my trip.

I have planned a trip to manali via your portal. My booking id is :- nl[protected]. I just want to change my existing hotel to "solang valley resort". My travel expert is telling me to wait for couple of hours and it has been almost two days and there is no reply from your side.Extremely dissapointed with your service. I am having reservation over planning my future trips through your portal. Kindly look into these matter urgently....

I booked connecting Indigo flights from Kozhikode to Lucknow with a halt in Mumbai on 28 March 2016 and date of journey was 3 April 2016. After the booking was made, I found out that they have made booking on two flights and hence provided me two PNR s which are as follows: MDJ6MN for Kozhikode to Mumbai & NY6IQJ from Mumbai to Lucknow. I was carrying a lot of luggage (52 kgs) with me and was traveling alone, but because I had two PNR s and that means two different tickets, I had to collect my luggage at the Mumbai airport and pay for extra luggage twice, once while boarding plane in Kozhikode and again while boarding in Mumbai. Hence in total I had to pay Rs, 11, 000 for my luggage, which could have been just half of the amount had, they booked it on one PNR, which generally happens when we book connecting flight.

I booked the hotel ibis style mangga dua jakarta and i got confirmed email and hotel voucher that my booking has been confirmed. After one day i got email from your staff mr. Rajan yogee that makemytrip couldn't conformed my booking and they want to give me the another alternative hotel. But i don;t want that hotel. I want the same hotel and don't want to change it.
I already confirmation number and hotel voucher if you don't give me the same hotel.

Hi,

I had thought over writing this complaint mail several over the past 10 days time, eventually I end of drafting this email after having lost all hopes in getting things resolved from your end.

I had initially contacted MakeMyTrip regards this particular package to Sri Lanka on 12th March and had got a quote to which I had a few clarifications for which I did send an email on the 13th March. For which I did not receive any response until 15th March, I got things clarified and confirmed the package at a price of Rs. 70, 000 after the discounts (offers on credit card, special discount, cash backs, etc.). Once I had confirmed this package and was waiting for further formalities, you rep (my point of contact - Neha Rana) contacts me and lets me know that the package is no more available at the price which I had just confirmed a few hours ago because you guys or the hotel people or whosoever have changed the pricing and it would now cost me Rs. 76.662. Now make a note I had to bear this additional amount just because there was a delay in response from your end or else I could have got this package at 70k.

Anyhow since the dates I had planned were almost near I didn't want to waste much time over an argument and went ahead and confirmed the booking. On 15th March, in the evening Neha gives me a call stating I should make 50% of the payment the same day or else would not be able to get the package at the confirmed price and so I do make the payment late at night. She had requested me to provide the names and passport copies of the passengers, to which I did mention I would send out the passport copies the first thing next morning and provided her the names of the passengers. The very next morning I send her the passport copies and later requested her to provide me with the flight tickets and hotel booking vouchers so that I could have details of the same with me. I requested for flight tickets so that I could make my arrangements for being available at Chennai from where the package commences. At this point of time your rep states the confirmation and booking would only be available 3-4 days prior to departure and no info can be provided before that. Then there was no further communication until 21st March where your rep asks for the remainder of the 50% payment, which I do.

Now once the 100% payment has been made and when I'm waiting to receive my flight tickets, hotel vouchers and cab vouchers; on 26th March I receive a call from one of your reps (Alok Kumar) stating that the names are not identical to the details on the passport and I need to pay another Rs.6000 to have this corrected and travel. I was completely stuck at that point with no words to comment on this; when I had provided the passport copies why should there be any point of having that mistake. To this question of mine, the answer I received was the ticket was booked on the same day I had made the 1st 50% of the payment; i.e.; 15th March with the info I had provided wherein the last name for the second name where initials (in the passport the last name was the initials expanded; i.e.; instead of V.S it was Vishwambaran Sheeba on the passport). In the first place, your rep never informed that the details were for flight ticket booking neither did she inform the concerned team to wait for the next day to make the flight bookings once the passport copies would be received. Keeping this aside, at least when I did request for the copies of the flight ticket your rep could have stated this mistake which they never did until 100% of payment was made; when enquired about this I was given a very unsatisfactory reply; i.e.; your people were communicating with the airlines people to have this issue sorted out for more than 10 days. This reason is truly not acceptable, however I eventually made the payment so that at least I could make the travel possible after going through all this mess-ups and goof-ups that you guys created for me to make this trip a memorable one.

I ended up making an additional payment of Rs. 5000 to have names corrected for both passengers as suggested by your rep (Alok Kumar). When the payment was made I had requested Alok to forward a copy of the confirmation mail so that this time I’m aware that there are no mistakes and have issue corrected immediately with no further delay. The fun part is when I did receive the amended air tickets the issue had been just with the 2nd passengers name which was corrected and the 1st passengers name was unchanged ( I had mentioned about this to your reps that the 1st passenger’s name requires no change but the rep insisted that they could go ahead with no change if I would take care of responsibility incase of any issues to avoid further chaos I agreed to the rep). When I raised this concern with your rep (Neha Rana), she had informed that she would check with team and incase name change is not required would get back to me with an update and would refund Rs. 2, 500 (the payment made for name correction of the 1st passenger). Since then I have not heard back from any of your reps.

I tried contacting the phone numbers I’ve been provided but have not been able to get any sort of assistance. So at this point I’m completely disappointed, frustrated and very very very unhappy at the service I received. The reason I did turn to MakeMyTrip was because of my previous great experiences I had with trip organized via MakeMyTrip wherein I had a point of contact who did take care of all necessary bookings from day one of contact until the trip was completed and answered to all my queries with no delay.

At this point of time, I’ve arrived at a conclusion that is incase I do not receive the confirmation flight tickets and all necessary vouchers I would need for this travel by end of day I would not like to proceed any further with MakeMyTrip arranging this travel and would like to get a 100% refund on the amount I have paid (Rs. 81, 662.00).

I expect to receive a response for this particular email of mine ASAP.

Thanks,
Ragesh

Hi Team,

I booked a flight ticket (Ref NO-NF[protected] from Bangalore to Delhi on 18 March 2015.
I cancelled it on 14 March.Amount which should i received will be approx Rs 2400.But i get only 374 and rest money they in put their wallet and saying its term and conditions.I need proper solution for this type fraud activities.
Please help in this problem

Dear sir;

I regret to inform you that i booked 4 deluxe double bed rooms for 2 nights from 4-6 april 2016 are not as per expectations and claimed on makemytrip.com so all 4 families were not ready to stay and i request you for full refund for all 4 rooms for 2 nights.

Sir, i am your regular customer of makemytrip and i am also in contact with hotel peace point, pahadganj, delhi and according to hotel authority they have not charged makemytrip and i am able to get full refund from makemytrip but unfortunately makemytrip authority making new excuses everyday so now i hope from you to get justice to get a full refund for booking ids nh[protected], nh[protected], nh[protected] & booking id: nh[protected].

Hoping for a favourable reply!

Received confirmation for a room(Booking id- nh[protected] but denied stay at the hotel because make my trip did not inform the hotel about our stay and the hotel was full.We had to roam about for 2 hours looking for a decent hotel. Make my trip couldn't find us another hotel although they kept us waiting for an hour promising that they find us a hotel very soon and requested us to cancel our booking(Cancellation number- in1603r0s188606).

I am still waiting for the refund of my cancelled booking id nh[protected] and of 2 bookings which never been made even after taking money nh[protected] and nh[protected]. I have sent them several emails regarding this issue but nothing happened. After contacting customer care executives i am getting the same alibi that it was a technical issue please drop us an email but nobody helped me. Please help me to file a case against makemytrip

I have booked flight in jet airways thru make my trip on 27.3.16 night at 8.35. 9w-650 flight cancelled and i have not received the refund. Booking id- nf[protected] pnr- xtotfq. E ticket no. 589 [protected]. Jet airways has already refunded the amount to makemy trip. These people as usual and as always do not return the money. I advice them to return the money and avoid complications.

Air ticket for 4th March, 16 was cancelled by me.
The number used for booking was [protected].
GoAir had refunded money to MMT in 2-3 days around 23rd Feb, 16.
But make my trip has not given me that refund.
Even after many calls and emails they are such frauds, that they are not replying at all.
Need strong action against these cheaters.

Vinay Singh
[protected]

Paid from sbi with debit card on 02nd feb 2016 from changodar ahmadabad
The tickets were not available so they assured me the payment will be deposited back in my account with in 08 days but all corresponds in vain
Shrikant garud
प्रति
[protected]@makemytrip.com
12 मार्च बजे 5:45 pm
Sir,
Please note that on 02nd feb 2016 my amount of rs 3039.34 was
Deducted for no reason and promised to return in eight days
But till date no action
In case it is not returned in next three days
1) i am going to make apolice complaint
2) will lodge the complaint in consumer court
3) will publish in news paper also
So to avoid such things please see that the money refunded
Hope we will continue with a better relationship
Please convey the mail to proper authorities
With all regrates
S k garud
उत्तर दें सभी को उत्तर दें अग्रेषित करें और
Makemytrip
प्रति
[protected]@yahoo.com
17 मार्च बजे 4:42 pm

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Subject
Payment

Response by email (Praveen kumar) (17/03/2016 04.42 pm)
Dear mr garud,

Greetings from makemytrip!

At the outset, we apologize for the inconvenience caused to you.

With reference to your mail, we would request you to kindly send us your bank statement in pdf format for the complaint against nr[protected] from 02 feb 2016 to till date.

Kindly send us the statement as soon as possible so we will proceed the further process from our end.

For any query please call our toll free number[protected].

For any further assistance we are available round the clock on below numbers. Write to us at [protected]@makemytrip.com.

Please click on https://support.Makemytrip.com/customer_complaint/ to reach out to the escalation matrix process on our website.

We value your business with us and look forward in assisting you with all your travel plans.

Yours sincerely,

Praveen kumar
Makemytrip (India) pvt. Ltd.
Tower a, sp infocity
243, udyog vihar, phase 1
Gurgaon, haryana - 122016, india
Toll free:[protected]All major mobile operators)
Tel:[protected],[protected]
E-mail: [protected]@makemytrip.com
Response by email (Bhoomika patel) (17/03/2016 09.44 am)
Dear customer,

Thank you for contacting makemytrip customer support in reference to your booking id nr[protected].

We understand that your query is regarding refund and you are seeking information for the same. Your query was placed with the department handling only standalone domestic flight queries, and has been forwarded to the relevant department for resolution.

Please wait for 24 hours for the concerned department to get back to you.

For further communication on this matter, please write to: [protected]@makemytrip.com

If you require urgent assistance, please feel free to call us on our toll free number[protected] or +[protected]From networks in and outside india).

Warm regards,
Team makemytrip.com
Customer by email (S kgarud s kgarud) (16/03/2016 12.31 pm)
Id[protected], 13, 2016 12:02 pm, makemytrip :

Response by email (Bhoomika patel) (13/03/2016 12.01 pm)
Dear mr. Garud,

Thank you for contacting makemytrip customer support. We understand your concern regarding money got deducted.

I can completely understand. If that happened to me i'd be really upset too.

We regret to inform you that we are unable to locate your payment details with the available contact information ([protected]@yahoo.com and [protected]). We request you to provide us with the following details used while booking. The required details will help us resolve your concern at the earliest.

Booking id:
Date of booking:
E-mail id:
Contact number:
Amount charged:
Contact number (Provided at the time of booking):

Further, with reference to your e-mail about money got deducted, we apologize for the inconvenience caused. We would like to inform you that as per the confirmation received from our finance department, the payment gateway (Mediator between your and our bank) requires the bank/cc statement to trace the transaction details. We request you to provide us a copy of bank or credit card statement in pdf or jpeg format from the date of booking to till date for further investigations.

For any further assistance please call us on our toll free number:
[protected] – from mtnl/bsnl phones
[protected] – from other major operator
You are welcome to write to our management with feedback about our services athttps://support.Makemytrip.com/customer_complaint/new_complaint.Aspx

We value your business with us and look forward in assisting you with all your travel plans.

Thanks and regards,

Bhoomika patel
Makemytrip india pvt. Ltd.,
Tower a, sp infocity
243, udyog vihar, phase 1
Gurgaon, haryana - 122016, india
Toll free:[protected]
E-fax number is[protected]
Auto-response by (Administrator) (12/03/2016 05.45 pm)
Dear customer,

Thank you for contacting makemytrip.com.

A reference id[protected] has been assigned for your query. In order to enable us to serve you better please do not change the subject line containing the reference id when replying to this email.

If you have already made a booking and have not mentioned this booking id on the email, please reply to this email with the booking id and your registered email id/phone number.

Please expect a reply from our end within 24 hours. We will try to get back to you as soon as possible. In case you require urgent assistance, please submit your query by clicking here .


Please note: cancellation and date change requests must be submitted online only. Click here to submit your request.


As part of our continuing efforts to make your travel more hassle-free, we provide you with a range of online services to manage your booking. Click here to manage your booking.
• change of itinerary – cancellation & date change
• baggage allowance
• airline numbers
• vouchers/e-tickets
• refund status and much more(Features vary with domestic flights, international flights, hotels, bus and rail bookings)
• customer complaintsto reach out to the escalation matrix process on our website.
• click here to find useful information and answers on our new faq (Frequently asked questions) section

If you are travelling within 24 hours, please call us on our toll free number at[protected] or +[protected]From networks in and outside india).

Warm regards,
Team makemytrip


Best regards,
Makemytrip team

I have done a hotel booking on your Makemy trip website on 29th March. Hotel name is Best Western Patong Beach.

On the website, it is clearly mentioned that the booking is refundable till 21st April but when I am tryingto cancel the booking, the refund amount is showing as Zero.

I have tried calling the customer care multiple times, but they are telling me that this is non refundable booking. Even today, the...

Re: cheating by make my trip in issuance of air tickets


This is to bring to your kind notice that on[protected], i had purchased from make my trip, lucknow branch, following confirmed air tickets of air india having pnr : 1a - z8tki4 for a consideration of rs.40, 000/- paid in cash vide cash memo/ receipt dated 28th august, 2015 – file no.In1508b4s304587 for the following passengers :
Passenger name ticket numberbr...

Hi,
we have book a tour package form Make my trip- Malad franchise for 6 days ( 3 person).we were travelling by Air ways.travelling from Delhi to Bagdora airport on 16th January, 2016 Due to some uncertainty ( bad weather) flight got diverted to guwahati airport..flight companies assured we will refund your ticket amount.

After 1 month we called airlines company, they said we already transferred the remitted amount to make my trip account.we are following with make my trip account last 25 days, please refund our amount RS 10, 125..they are just delaying..cash is not ready, give us some time al excuses.

we got message from Airlines company Refund of 10125 INR has been processed dated 16th Jan '16 towards travel agency account.

On 27.3.2016 i have booked flight from hyd to delhi thru jet airways 9W-650 and it is cancelled. pnr- XTOTFQ e ticket- 589 [protected]. booking id- NF[protected].

i request you to refund the full ticket amount immediately. you have history of refunding the amount after six months. dont repeat it.

nobody notified about cancellation. either airways or makemy trip bothered to inform the public about cancellation by mail or message or by phone.
only reason is your business growing at rapid speed and you continue the service like this, you will be trimmed suitably.
with regards
subramanyam y
[protected]

I made a booking through make my trip booking id NF[protected] . E ticket no N84WTJ the travel date was on 21 nov 2014. Since the flight on 21 nov 2014 from surat to new delhi was non operational by spice jet. I called both Spice Jet and Make my trip to cancel the ticket and process the refund.as the flight was non operational i was supposed to recieve the full amount of 5126 as the refund When later i called Spice Jet they informed me that they have already processed the full refund to make my trip and they will process the refund in my account. So after that i am Calling Make My Trip till date but there is no use because every time i call them they always say your refund has been processed.
I have not received any refund.and when i ask them the UTR no. (Unique Transaction Reference number that is generated for uniquely identifying any transaction.)they never provide me . they only provide me the RRM No. 77427493 which is generated by Make My Trip which has no importance as no bank can track the transaction through RRM No.
If Make My Trip has refunded my amount why they are not providing me the transaction details so that i can go to my bank and can track the refunded amount.Instead of providing the transaction details they want me to send my accounts statement to them.
Which means they are not wrong and the customer is wrong.
When i am supposed to receive the refund why i should give my accounts statement to make my trip and they simply can not share the transaction details of my money which i should receive.