MakeMyTrip India Complaints & Reviews

Hi,
we have book a tour package form Make my trip- Malad franchise for 6 days ( 3 person).we were travelling by Air ways.travelling from Delhi to Bagdora airport on 16th January, 2016 Due to some uncertainty ( bad weather) flight got diverted to guwahati airport..flight companies assured we will refund your ticket amount.

After 1 month we called airlines company, they said we already transferred the remitted amount to make my trip account.we are following with make my trip account last 25 days, please refund our amount RS 10, 125..they are just delaying..cash is not ready, give us some time al excuses.

we got message from Airlines company Refund of 10125 INR has been processed dated 16th Jan '16 towards travel agency account.

On 27.3.2016 i have booked flight from hyd to delhi thru jet airways 9W-650 and it is cancelled. pnr- XTOTFQ e ticket- 589 [protected]. booking id- NF[protected].

i request you to refund the full ticket amount immediately. you have history of refunding the amount after six months. dont repeat it.

nobody notified about cancellation. either airways or makemy trip bothered to inform the public about cancellation by mail or message or by phone.
only reason is your business growing at rapid speed and you continue the service like this, you will be trimmed suitably.
with regards
subramanyam y
[protected]

I made a booking through make my trip booking id NF[protected] . E ticket no N84WTJ the travel date was on 21 nov 2014. Since the flight on 21 nov 2014 from surat to new delhi was non operational by spice jet. I called both Spice Jet and Make my trip to cancel the ticket and process the refund.as the flight was non operational i was supposed to recieve the full amount of 5126 as the refund When later i called Spice Jet they informed me that they have already processed the full refund to make my trip and they will process the refund in my account. So after that i am Calling Make My Trip till date but there is no use because every time i call them they always say your refund has been processed.
I have not received any refund.and when i ask them the UTR no. (Unique Transaction Reference number that is generated for uniquely identifying any transaction.)they never provide me . they only provide me the RRM No. 77427493 which is generated by Make My Trip which has no importance as no bank can track the transaction through RRM No.
If Make My Trip has refunded my amount why they are not providing me the transaction details so that i can go to my bank and can track the refunded amount.Instead of providing the transaction details they want me to send my accounts statement to them.
Which means they are not wrong and the customer is wrong.
When i am supposed to receive the refund why i should give my accounts statement to make my trip and they simply can not share the transaction details of my money which i should receive.

I booked a hotel for 1 day from 25th march to 26th march 2016 through makemy trip india. The booking was confirmed & paid all the amount in advance. But when we reached hotel, they did not allow to check in. The hotel people told us that they don't have any tie up with makemy trip & this company is a fraud company. We kept standing there at hotel from 8 pm to 10:30pm. We called 10-15 times to the customer care of makemy trip to reslove the issue. We also requested them to accommodate in some other hotel but no support from makemy trip was provided. It was one of the most embarrassing moment for us. This is absolutely ridiculous.This is highly unprofessional and is considered as cheating and fraud
We have to search some other hotel in the city & found one at 11:45pm .
I would suggest all never to go with makemy trip

I have booked a ticket with booking id NF[protected] on make my trip website with date of journey on 16th January 2016, then I did the date change to 19th jan as the plans changed . Finally I cancelled the ticket on 17th jan on make mytrip website .Beside deducting the cancellation amount they still did not returned the refund amount . I have called them many times and wrote mails but still they haven't refunded since 3 months. I communicated for around 8-10 times with them for this . but they always say as they are looking into this.
Total Booking was of Rs 11, 942, Out of which refund of 2739 is being shown . But still they haven't returned regardless of many times i sent mail to them . This is really annoying as they are not respecting the customer time. Very Poor customer experience.

It seems that their senior levels are also not responding . I think they are not capable enough to handle their business operations .
The Customer does not care about the customer complaints . They simply send the mail saying we are looking to it, seriously from past around 3 months you are just looking for refund of 1 ticket, is their business is too small as they take a year to process 1 ticket cancellation.
I think this is their trick to fool customers so that they should not refund the money.
Why every time customer need to call customer care for the refund . isn’t this is their obligation to do the refund . They just

Such a bad deal from Make my Trip. First day of my trip in Delhi they said its a 3star hotel but instead of a 3star hotel it was a dirty lodge with dirty smelly toilets and room. No good service and no water to drink. Such a rip off. Even the call center advisors were not helpful and disconnected my call. I was left stranded in an unknown place. I left from Delhi to come back home to Mumbai. I want my money back since no good service

I am sharing the transactions which I have recently done with MMT.

My husband is an international traveller and uses MMT extensively for air ticket and hotel booking. Recently, while he was in Brussels on 15th of March, he tried booking Air ticket using his MMT from Brussles to Oslo around 11:00 PM Central European Time. Somehow, ticket booking failed, even though he had keyed in credit card and ther details, showing the message that 'Ticket Booking has failed as MMT server is busy and could not complete the booking'.

However, right after this failure, he received a phone call from noida number MMT office on his UK Number +[protected]+++ asking about the difficulty he had been facing while booking the ticket. He told MMT executive about the sequence of event, on which executive mailed him following link on his personal ID for making the payment. Holding the call while executive remained online he tried making payment again using the given link but apparently it didn't work. This time, he had tried using netbanking thinking problem could be due his credit card. Somehow executive also couldn't understand and call ended without any help.

Thereafter he attempted one more time using netbanking but resulted into failure. Meanwhile he also noticed the surge in fare and he decided to try again in morning. Next morning around 6:30 CET he tried booking ticket once again which again resulted into failure showing the same message.

Having tried so many times he finally decided to using another site eDreams where he had to book the business class ticket for the same flight which he had been attempting to book in economy on MMT.

When he arrived on airport and reached on check in counter he was told that he had 4 tickets under his names. Three of them were in economy while the other one was of Business. It left left him puzzled and shocked because in his knowledge and belief he had only booked one business class ticket successfully on eDreams. He instantly called up MMT call Center and informed them about the problem. First executive said his tickets are showing NO SHOW but when He told them that He is at airport right at the counter of SAS Airlines and has more than 2 hours before flight departs he couldn't understand what to do. He requested him to cancel those three tickets as they had been wrongly booked by MMT while He was not informed about the successful booking. He even made him talk to SAS airlines executive and requested him to cancel the tickets urgently. However, executive told my husband that tickets are non-refundable and cannot be cancelled. My husband insisted on talking to the senior manager but he was not put through with anyone senior. Later my husband had to catch the flight so I took up the matter with MMT executive.

Based on above situation I would like to remind you that we have been using MMT extensively for hotel and ticket booking. However, following incident has shaken my trust in MMT and after this incident I have stopped booking tickets and hotel on MMT. I am writing you with the hope of getting the refund of 3 tickets which were booked by MMT successfully but were left with misleading or failure messages for customer which led us into various attempts of booking.

I see two fundamental points where MMT has failed. First, MMT cannot be trusted anymore and second you have mechanism in place to make customer book the ticket but there is no general sense in your customer executives to make right decision to support customers. It is very obvious none would book the same ticket multiple times had he been served with the right status of booking. Further, my husband could have been informed on his UK number that the ticket was booked successfully. He was not in India and had no access to texts on his INdian number where MMT may have sent some messages.

Meanwhile, he also raised this issue with SAS and he has been advised to raise a complaint on http://www.flysas.com/feedback

I am hoping MMT would look into this issue and refund the money which is about 70+ thousand INR for these three tickets. But until then I assure you We would not use MMT.
Meanwhile, I have been following up with MMT for almost a month now but no resolution. Each time I get to hear diferernt stories from MMTexecutives.

I bought a trip to bali on 15 March and made a initial payment of 15733rs .my transaction Id is nl[protected] but my booking got cancelled on the basis of non availability of seats.From dat day I am asking for my refund and calling you again and again but whoever picks the call says that we will contact you shortly but I guess you don't understand the word called, "shortly".your customers care services are so bad and poor .I guess you have become so expert of handling consumer cases dats why you compel your customers to file a complaint against you for harassemnt.I don't know you understand the meaning of services even so don't harass me anymore and refund my money or will meet you in consumer court only .my complaint Id is[protected].

I booked bus ticket on 26.03.2016 from Hyderabad to Bangalore. The money is been debited from my account however the ticket has not been processed. I received a message saying I will be getting call from customer executive in 30min. Its been more than 3 hours, I have not received any call yet.
I personally called them after waiting for so long, the customer executive was very rude, and his answer was not appropriate for my question. The resolution given was not at all convincing and apt for my question. This is not the first time I am facing this problem with your portal, this is the third time my account has been debited and I receive refund after 10 to 15 days. Very very disappointed and unhappy with Makemytrip and Customer service.

On 23rd march 2016, i booked hotel in lonavla from the makemytrip website. This was for two rooms with check in date on 24th march and check out on 26th. I paid online on makemytrip website by using credit card.

On 24th evening at 7:54 pm, when i reached lonavla, i tried to find the address and hotel as given on booking reference. Unfortunately i was neither able to find on online nor on google map. Then, i called the hotel manager (Darshan) and asked the direction for hotel. He enquired me detail of my booking and told me that makemytrip has cancelled my booking. So, they are all sold out, can not provide me hotel. I told him that i have not cancelled the hotel, and full amount was already paid. He said, he will call makemytrip and call me back agian. After 15 minutes, he called me back and told me that there was some communication gap between makemytrip and the hotel. So the rooms i booked have been already given to someone else. As it was miscommunication, he said he will arrange alternative and gave landmark and asked me to reach there.
After 10 minutes drive, i reached at the landmark given and called him again. After calling 5-6 times, he sent me sms (Sms content " [protected] deepak my caretaker"). I called that person (Deepak) and he said that he will reach at my location in 2 minutes and asked me to wait there. After 10-12 minutes, he came to me and asked me to follow him. I insisted him to tell us where was he taking. He said that darshan asked him to take us to his place (Two bhk bunglaw), "you have to stay tonight there, no one was living at that house for some time, so need to clean it, it will take 1-2 hours for cleaning.) i also asked him about facility of that house, but that was absolutely different than the described on makemytrip.

I called makemytrip and explained the situation, after 15 minutes call, makemytrip person mentioned that darshan (Hotel manager) will arrange my stay in same hotel where it was booked. Then, when i called again darshan, he said that he is out of room in booked hotel, so he will arrange my stay in another place where it is better than earlier arrangement. I waited for some time. During these conversation, deepak has already left.

Again i talked to makemytrip, they ensured that rooms will be arranged as per booking, no need to worry, they asked me to wait for makemytrip's concerned department's call. After waiting quite long time, chirag from makemytrip called me and asked me for situation, after i explained him, he hanged up phone saying he will call me back after resolving the issue. He called me back after 10 minutes and told me that he is still trying to resolve issue, need to wait for some more time.

After some time darshan called and told me that he has arranged rooms at farm house, he will arrange person at my place to guide the way. After waiting 10 -12 minutes, again deepak came on bike with his friend and asked me to follow him. I asked him where is he taking and how is the condition of rooms. He said he does not know the condition of place, but it will take 5 minutes drive from there. I agreed to him and followed his bike. (I was driving my car with family).

Chirag from makemytrip again called me and asked me to confirm whether i have checked in to hotel or not. I said no, and explained the situation. He got surprised and told me that, the hotel manager darshan has informed him that i have checked in to hotel just before. He said he will check again and hanged. After following bike around 15 minutes through a dark road, i started worrying, i can not see lights even far far away.

Meanwhile, chirag from makemytrip called me again and asked my situation, after i explained him the condition, he got surprised and asked me to stop and ask deepak where is he taking. I stopped my car and gave signal to the bike for stopping. From far away, he gave me hand and light signal to follow him further, and left. I stopped and decided to wait there for some time so that i will get to know detail. But unfortunately he did not come back. It was already more than 10pm at night. After struggling for more than 2 hours to resolve the issue, i really pissed off.

Instead of waiting at middle of jungle, i took decision to take u-turn and get back to lonavla market. I explained the situation to chirag from makemytrip while going back to lonavla market. He also felt helpless after seeing whole activity and told me that he will help me on all the possible extent and hanged the phone. After that i neither got call from hotel nor from makemytrip. I searched some other hotels in lonavla and finally able checked in in kumar resort at 11:45pm.
The very next day (25th march), i called makemytrip, he took me on conference-call with hotel manager darshan. He agreed on phone that there was communication gap due to which i was not able to check-in last night. But he insisted that he has spent huge energy on arranging hotel at night in farm house, he can only refund money of one night (Booking was for two nights). I insisted to makemytrip and hotel manager for full refund and also compensate for my time and situation. Hotel manager darshan said he can only agree for one night refund and said he has to take care of other customers so can not discuss it any more and hanged the phone. Makemytrip guy said, i have to sort it out with hotel, he can not help me. Afte i insisted further, he said he will escalate matter to his manager and his manager will call me in four hours. I did not receive any call after-ward.

I also wrote email to makemytrip later mentioning the detail of activities that happened last evening (Complaint reference id :[protected]. Later makemytrip replied that makemytrip can not do anything, and not able to refund my booking amount.

Booking detail: makemytrip booking id: nh[protected]

Hotel details:
Vdinc villas, lonavala and khandala
Vdinc villads, rustic island,
Old khandala road, lonavala, india
Contact: 91-[protected]
Email: [protected]@gmail.com

Grand total amount: 15958 (Shall be refunded)

Complaint reference id at mmt:[protected]

I booked 4 tickets (2 adults + 2 kids) on 23rd March thru MMT departure Qatar Airways QR 557 & QR 701 on[protected] Mumbai to New York and return[protected] QR 778 & QR 556 Miami to Mumbai. I paid full amount Rs.2, 53, 358.00 via my Credit Card. I received booking ID #NN[protected] with in minutes. The email confirmed the booking and also mentioned I will receive the airline PNR with in 4 hours. Since I did not receive the PNR the next day I called MMT and they said their systems were not working and I should try again after 4 to 6 hours. I called them the next day first they said my booking did not appear in their system and later on with my cc they traced the booking. They provided me with a new booking ID NN[protected] and asked me to call in the even for my airlines PNR.

To my shock in the evening when I called them I was informed my booking was not accepted and they blamed it on the airlines and my money would be refunded with in 3 - 4 days. I requested to speak with the supervisor and the tickets cost had increased by Rs.20, 000, she informed me that he was busy and I would have to wait for an hour instead she would arrange for a call back. I never received any call back. Now I have to look either alternate tickets or pay higher fare I also want to know who is going to pay the difference in fare and also the interest o[censored]sing my money for X number of days. I would like to take MMT to consumer court and get them to pay the damages.

I cancelled my booking because I booked with default head count of one, so I cancelled and thought to rebook with head count of 3. Once i did cancel my money is completely taken away. I talked to the customer care and asked at-least add the extra head count and reopen the same booking. But they replied it is not in our hand, money is given to hotel and it cannot be refunded. So I rang up to the hotel, but the hotel management said refund is allowed one day before check-in date and also money is with makemytrip only till that time. When I checked the same hotel in goibibo it is true up to one day before check-in is able to refund with 10% cancel charges.

My No:[protected]

I booked a ticket from bangalore to delhi.and end system booked it for Delhi to bangalore.not my mistake.. I have already raised a complaint[protected] regarding this. But they people are not agreeing on this.
this is not the first time when I am booking the tickets with make my trip I never faced any problem in past.. If you can check my account. when I m saying that I booked for bangalore to delhi only.. Why you people are not agreeing on that.. If you actually value your business with us. You will definitely resolve this issue.. Hope you people will do the needful and refund my amount.

Dear sir,
Request your help to get the Receipt for the payment which is i have made a payment of rs.6176.0 to make my trip vide transaction reference id [protected] from your mobile application.But i didnt get any transaction id or receipt from your side.
So kindly request your help to do needful to me.
Registered mobile no :[protected]
Payment made @2.00pm on22/03/16.

Fyi

Dear Customer, you have made a payment of Rs.6176.0 to MakeMyTrip vide transaction reference ID [protected]

Subject: regarding complex, fraudulent, hidden terms and conditions of makemytrip using their bonus mmt wallet policy to earn extra revenue.

Dear sir,
I had booked a flight from bengaluru to kolkata for journey date 17th march 2016(Booking id nf[protected] with an offer related to their promotion going on by makemytrip using code “mmt2016”. According to this offer, there is flat inr 2016 off in the flight with a small asterisk related to terms & conditions. But there is a catch in this offer. The cashback will be credited in mmt wallet and kindly note that only 5% of total booking amount can be used from mmt wallet at any future booking subject to a maximum of inr 500. For example, if i have booked inr 5000 flight then i am eligible to use only inr 250 from makemytrip wallet.

Even after this discrepancy, i am ok from above policy as they belong to bonus part. But when i cancelled the booking id nf[protected], the makemytrip has deducted rs 2016 from the cancellable balance by saying that i have received rs. 2016 cashback as per the offer. But kindly note that i can't use that bonus amount rs 2016 as per my convenience due to a restriction of 5% of total booking amount from mywallet. I still have rs 2016 in my mywallet bonus section which i can't use as per my convenience.
On the contrary, when the cashback is in the credit card account the mentioned terms & conditions are bit clear for cancellation policy as makemytrip also know that cashback is real money for the consumer. I am attaching the screenshot of one of the examples which i have captured from makemytrip site.

So, i kindly request you to take action against makemytrip against illegal & complex revenue practices of makemytrip, which is making money by fooling customer and instruct them to show clarity of offers. Every time a customer can't read a full page of terms & conditions and then makemytrip wallet policy and that too in complex english language. So, please save customer like me. Very few customer can raise the complaint about the same in consumer court due to various reasons.

Complaint number[protected] &[protected] has already been raised with makemytrip. If i didn't get resolution then i will go to the court. I wont take this issue lightly as this is related to many consumers of makemytrip

It is to be inform that I have booked a online executive room at Hotel Delhi Pride, New Delhi NCR 12A/28 WEA Saraswati Marg, Karol Bagh New Delhi, INDIA for dated 17.03.2016 with my family through makemytrip.

Makemytrip Booking confirmation ID is NH[protected] booking date 10th March -2016.

For your information, my flight was very delayed and arrived at hotel around 9 PM with my family without having lunch and than hotel manager said that your accommodation has been arranged to other hotel. When I checked that secondary hotel the rooms were so cheap and non comfortable. I asked immediately that I want my rooms which I have booked through make my trip, and than hotel manager we don't have executive of any rooms available that has already been given to some other customers which was for me so astonished. I asked the reasons but they have just given excuses and all. Till 11 PM no hotel has been given to us and my wife & my kid was so much hungry and tired which is really hurts to me. This is only because of duff and dull hotel management. Finally they have arranged a hotel for me which was around 4 Kms away from this hotel. The room which they have given was only Super Deluxe room and when I Checked in secondary hotel, no dinner facilities were there. I was really feeling helpless. During sort out and finding accommodation I lost my Ray Ban Goggle which costing to Rs. 5500/-

The contact Nb. of Hotel is[protected], 91-[protected]

I would request to kindly take a hard necessary in this regard and Compensate me.

I have booked ticket (booking id- nf[protected] on 16th jan, 2016 from varanasi to delhi but on airlines platform. Ticket cancelled by medical officer on varanasi. And make my trip returned amount of rs. 1689/- after deducting rs. 900/- of their charge (rs. 300/- each person) on 6/2/2016. But as i talked to spice jet airways customer care no. They said they have returned full amount to 'make my trip' & another amount of rs. 6981/- on 02/03/2016 but 'make my trip' doesn't refund amount of rs. 6981/- to my account.

I had made a Hotel booking of Rs. 3287 through Makemytrip App on 13.03.2016. For the same booking, Makemytrip charged me twice and debited twice the same amount of Rs. 3287 for single booking. I have received the confirmation from my HDFC Bank credit card as well about the double payment. On seeking refund, they initially said that they have received only one payment (whereas my HDFC bank confirmed double payment) and now they are not responding at all or delaying the refund.

I am roshan o b had booked two train tickets on makemytrip.com, which was not successful but an amount of RS 2022.53 was deducted from my account on 17 march 2016 but till date no refund had taken place .my booking id is NR[protected] .i hereby request to provide refund of the amount

17.03.2016

To,
Shri. DEEP KALRA, Chairman & Group CEO
MAKE MY TRIP.COM

SUB: MY BOOKING ID NO. IN 1601B8S099463

Respected Sir,

I booked my holidays through Make My Trip from 08.03.2016 to 17.03.2016 and experienced dreadful / horrible & unpleasant holidays during our entire stay. I would like to share my experience with you and I am not interested in apology from you but want compensation for the trouble/Mental anguish/torture given to me & my family.
1. My first interaction was with Ms. Shivani Tandon, Travel Expert,[protected]/extn. 3839. This lady is most incompetent/incapable/hopeless and not fit to become Travel Expert. She does not have any knowledge of hotels/ places / distances/ condition of the hotels etc. Lacking expertise in travel industry. When I contacted her on 11th Jan., 2016, I explained her my requirements, travel plan, my preferences of hotel, our comfort zone, our age etc. It was specifically/repeatedly told to her that since I will be travelling with my wife and other couple (in all four persons), I need hotel with four star facilities regardless cost.
2. Ms. Shivani Tandon arranged my holiday booking for the period 08.03.2016 to 17.03.2016 (Nine nights & ten days) i.e. from Mumbai to Amritsar to Dalhousie to Dharmashala to Chandigarh to Mumbai with hotel stay at Amritsar, Dalhousie, Dharmashala & Chandigarh. She had also booked my air tickets from Mumbai to Amritsar & from Chandigarh to Mumbai. She had arranged car for travel from Amritsar to Dalhousie to Dharmashala to Chandigarh. She had also planned our itinerary for all the places.
3. My Mumbai to Amritsar flight was booked through Spicejet and Chandigarh to Mumbai by Indigo. Ms. Shivani Tandon who had booked my entire holidays did not know that we will be carrying baggage’s for our stay for nine nights. Such an irresponsible attitude. While going from Mumbai to Amritsar Ms. Shivani Tandon booked us in Spicejet with only hand baggage eligibility/allowance. This is nothing but foolishness/stupidity. I had to pay Rs.1600/- to spicejet vide receipt no.502541 dt. 08.03.2016. Ms. Shivani Tandon did not inform me about such kind of deal. I want refund for this entire amount from Make My Trip because ticket issued by Make My Trip shows that I was allowed to carry 15 kgs per person.
4. The car which was arranged for us was without any carrier and there was no space for baggages. At the end, this problem was solved and owner arranged to fix up carrier to his car.
5. My first stay was at Hotel Sallow International, Amritsar from 08.03.2016 to 10.03.2016. This hotel is in filthy area near Amritsar Bus stand close to many urinals, garbage ground with lots of animals around. It was crowded place & lots of indiscipline traffic around. Hotel itself is filthy and rooms were very small & tiny/stinking &rotten smelling. No décor etc. Had problem with their Air-conditioner. Only one person could move in the room due to shortage of space. The owner showed me his e-mail received from Make My Trip where I found that Make My Trip paid him Rs. 639/- per day for the room and Ms. Shivani Tandon told me on 11th Jan., 2016 that hotel room rent is nearly Rs.3, 000/- per day. In fact I suggested her few hotels but she did not book them. By doing this Ms. Shivani Tandon had cheated me and looted my money. She was trying to save money for Make My Trip and putting me into inconvenience for the reasons best known to her.
6. I immediately contacted Mr. Sohaib Pathan on 8th March, 2016, (after reaching Amritsar) from Operations & Reservation department, Executive Domestic Operations, ext.44017 & Office no.[protected]. This person wrote to me on 12th Jan., 2016 that he will be my single point contact and for any problems during my holidays I should contact him. Mr. Sohaib Pathan showed his inability to help me and put me to Mr. Himanshu Panchal another executive from Customer Support department who only apologized and did nothing. Himanshu Panchal started giving me stereo type /standard answer. My wife also spoke to him and requested for better hotel for which he told us that we had to pay Rs.14, 000/- extra for better hotel. I made many calls on my mobile to your executives but they did not bother to help me and we had to stay in such a shabby hotel for two nights. During my stay I found many good hotels around and in good locality which were between Rs.2000/- & Rs. 2, 500/-.
7. My second stay was at Dalhousie from 10.03.2016 to 13.03.2016. We stayed in Hotel Bombay Palace. It was same story here also. No water in the room for no. of times. We had to bring buckets from elsewhere. No hot water. No heater was provided. They demanded money for providing heater in the room. No breakfast was available before 9.00 a.m. In this hotel ground floor is under total renovation and there was no maintenance of first floor. Door locks were damaged and could not repair it. This hotel was also shabby, stinking and poor quality. No proper reception. Receptionist is used to sleep/ disappear in the night disconnecting intercom. I again contacted Mr. Sohaib Pathan who was not available on the number given by him. While I was standing in reception area of Bombay Palace, I found that they were charging Rs.550/- per room per day and Ms. Shivani Tandon charged exorbitant amount from me.
8. Our third stay was at Dharmashala in Hotel Anand Palace from 13.03.2016 to 16.03.2016. This hotel was ok. But again poor maintenance. Poor quality of Pillows & cover/bed sheet etc.
9. Though our stay at Dharmashala was up to 16.03.2016, we left the place on 15.03.2016 and proceeded to Chandigarh. The itinerary provided by Ms. Shivani Tandon says that it takes six hours to reach Chandigarh from dharmashala. But in reality it takes minimum eight hours due to ghat section etc. How can person start from Dharmashala after breakfast and reach Chandigarh in the afternoon and visit Rock Garden, Rose Garden, Museum & Art Gallery. Only Shivani Tandon can able to answer.
10. We did not stay in Hotel marc Royale at Chandigarh because this hotel was very far from main town almost 15 Kms. away from main city. Outskirts of Chandigarh main city. Again filthy area. No restaurants around. No good locality. We stayed in Hotel Hometel group of Sarovar Hotels and had to spend from our pocket.

MY CONCLUSION:-
1. Make My Trip is a cheater/fraud Company and loot their customers by providing substandard/low budget hotels. The room which costs between Rs.500/- to Rs.800/- Make My Trip charge exorbitant amount from customers. You provide very average hotels not worth staying for the people like us.
2. Executives of Make My Trip are fraud. They are with you till the time they get full money from customer. Does not know ABC of Travel business. They have not visited hotels personally which are on Make My Trip list and hence do not understand before offering them to customers.
3. Ms. Shivani Tandon, Sohaib Pathan, Himanshu Panchal are incapable, ineffectual, incompetent and hopeless executives of your company. If they remain with you for more time, I am sure you will lose your business slowly but surely.
4. I am hundred per cent sure that you must have earned not less than Rs.40, 000/- from my package paid to you.
5. At Amritsar and Dalhousie, hotels are managed for few individuals who do not know anything about service industry. Owners are not staying /visiting hotels for months together.

SUGGESTIONS:-
1. Make My Trip should give three different set of hotels with different cost. Customer will then have choice to select from list of hotels.
2. One executive should be available to help in emergency.
3. When you plan customized tour, how can you plan tour to your benefits financial wise and not to the satisfaction of customer.
4. When we had given you all the details of the age etc. then how can you place us at inconvenient place, unhygienic environment, without proper facilities etc.
5. I know for sure that Make My Trip is not running trust and you also want to earn profit. But at what cost? By putting customers into trouble.
6. Your executives should visit all the hotels on your participants list and make sure that those hotels are worth staying for the customers like us.

MY CLAIM :-
1. I want refund of amount Rs.1600/- paid to Spice jet.
2. I also want some portion of amount paid to hotels as damages for mental torture/agony.

Regards,

RAMESH M. PRIYOLKER
ADVOCATE-HIGH COURT, MUMBAI