MakeMyTrip India Complaints & Reviews

Sir I had book a flight from New delhi to Mumbai dated 11/05/2016 for Air India which was stated to leave at 7 am and reach at 9 am as i was expected to attend a very important meeting at 10 am.
But somehow i recieve a message saying that the flight had been resheduled from 7 am to 9 am which would make it impposible for me to reach at 10.

Now In the normal case of event when cancellation is done the cancellation charges are justified but in this case i had no choice but to make an alternate arrangement through other channel which had been more costilier as d day was near.

Now as the flight was rescheduled it left me in loop as the steeper cost of other booking and cancellation charges has been big burden for me. Is this the cost i am paying for planning my travel in advance which had to be more cheaper but it has only became dearer.

I had booked package trip from Bangalore-Varanasi-Delhi-Haridwar-rishikesh-delhi-Bangalore.

First leg between Bangalore-Varanisi-Delhi was good. The real problem started when we landed delhi. The taxi driver had vanished from airport with out any information and we had to struggle with make my trip for 2 hours to get a new vehicle. When new vehicle arrived at airport, it was a night mare experience for us. The driver was most arrogant and behaving like a third rate goonda. I was accompanying my aged parents with me and his behaviour towards them was un acceptable. Make my trip had assigned the vehicle from a local taxi stand and not from reputed travels.
I had to fight my case with the driver and had to threaten him with police compliant for his behaviour.

No body from Make my trip even talked to us through out the trip even though they were aware of the problem we had on arrival from varanasi.

Only one person Mr.Manjit from the agency called me few times to check on us.

We had to deal with this bad driver for 5 full days and after spending 2 lakhs, i feel it was a waste of time and money.

till now no one from make my trip has asked for any sort of feed back from me.

I will never use make my trip again and also will never recommend to any body from my side

My booking ID with make my trip is : IN1601B8S108220

We booked 3 deluxe rooms (24-3-16 to 27-3-16) in fabhotel anjuna beachfront through makemytrip.com on 3-2-16 for 6 guests. Our booking was confirm and our mode of payment is pay at hotel (5700 rupees for 3 rooms for 3 nights). But when we reach to the hotel they refused to give us rooms saying that our booking is not confirm. We tell them that we got a msg and email regarding confirmation of our bookings from makemytrip but they did not respond and refused again. So we called makemytrip for that but makemytrip agent said us that he will call us back in 10 minutes after checking our status of booking. Still we are waiting for that call. So we are helpless and has to search for another hotel and at midnight we take another hotel. And for that hotel we paid 30000 rupees for 3 nights just becouse of last minute booking. We suffered and faces a financial loss only because of makemytrips unprofessional system. So we demand our rupees 24000 loss from makemytrip.com

My booking ID number is : NU[protected]
I made booking of Sleeper AC bus but when I have been their, there was no
AC in the bus and seats are also not good.
I want my money back as you have not delivered the services you promised.

I have made a hotel booking thru app .. wen I went to the hotel they said room a are full . So I called customer care n asked for the solution . They told me to wait for 20 mins. I called back again after 1 hour but i was shocked to hear that they couldn't reach the hotel person n therefore 20 mins again they wanted ... it all happend between 2.30 pm to 4.35pm .. they gave a call back at 10 30 pm n asked whether I checked in ... how would I check in without any confimation? Then again 1.30 am in the night they called n informed the alternative hotel .. they asked me to check in at 1.30 ... morning I m getting a call dat 12pm is d check out time . I called them for the solution rite from 10 am and now it's 1.36 pm. . Still I dint get any solution .. I am waiting inside my car for past 4 hours .. I have all d call records of their response ..

I have yesterday booked a hotel on make my trip with the booking id nh[protected] in pushpak international, kolkata on 15th april 2016. After i received the voucher i realized that it was a dormitory but during the booking they displayed the pic of a single room and there was no pic of the dorm.
Thus i asked for the cancellation immediately but they(Mmt) refused saying that cancellation can only be done 3 days in advance. How can one cancel the booking if it is made the same day. I also raised a complaint on mmt website with ref id[protected], but it was not resolved.
Since i had no other option i had to go to the dorm which was in pathetic condition. I had a booking for 3 nights but i checked out today only and thus would ask for a refund of atleast the 2 nights.
Since i have not availed the full services i am entitled for a refund and it all occurred due to misleading pics on their site while booking.
I am attaching the screenshot for the same.
Request you to look into the matter asap.

I bought a indigo flight ticket delhi to gauhati and return through makemytrip. Makemytrip booking id -an[protected]
Name: mercy john, airline pnr refkhk
Date of travel: mon, 04 april 2016

The ticket clearly shows that the baggage allowance is 20kg but at the airport indigo informs me it is a mistake made by makemytrip that the baggage allowance is only 15kgs. After arguments and explanations with the manager at indigo airlines, i had to pay for excess baggage fare for 3 kgs, rs [protected]@ rs250 per kg.

Since the mistake is from makemy trip, i would like a refund of the amount.

I have booked an air ticket to Ahmadabad for my friend in January 2016. the details of booking are as follows:- Date of travel - 07.04.2016, Booking ID - NF[protected]. The charges debited to bank account is Rs 4809/-. Due some reason my friend said to cancel the air ticket and i cancelled on 20.03.2016 and recd a msg that they have recd cancellation request for make my trip booking ID NF[protected]. The request has been submitted and a refund of Rs 2809 will be processed within 5 working days. Its been more than 20 days I have not recd the refund amount and its not reflecting in my bank account.
Kindly revert back on this and help us to get back the refund amount at the earliest.

I have booked Andaman tour with booking ID IN1510B5S245441 from retail store at bund garden Pune. Ruby Siddiqui who is travel assistance at makemytrip bund garden retail store, committed to provide invoice post said journey.


I would like to get travel certificate with airline fair for my LTA claim. Please do needful.


Retail store where booking was made is as below.

MakeMyTrip India Pvt. Ltd.
1st Floor, PT Gera Complex,
Bund Garden Road,
Landmark - Opposite Wadia college
Pune - 411001
India

Sir,
Took a flight +hotel booking at 3.30 pm, the hotel booking says 2 pm of the same day as check in time and check out the next day 12 pm..While the flight is at 8.30 pm of the same day to reach the hotel...

This is unethical and the customer care just hangs the phone and gets away.The most unethical aspect of make my trip of day light robbery...

One mr.Anoop hung the phone and the other miss.Shatabdi speaks all sugar coated but doesnt do the required thing.

One insisting they go confused.Pathetic and the most horrendous response ..If makemy trip founders have anything called "values" given by their parents ..Please do some ethical business...

We had exchanged multiple phone calls with a customer attendant at makemytrip and finally asked her to give us the final amount to be paid for the spanish delight tour so that we could go ahead and make the payment and secure our bookings.

However the very next day, as we did not receive a response from the attendant by the name himanshi goradia, we called her multiple times after which she finally took our call and told us that the package is sold out.

We were entirely relying on makemytrip for all our bookings as a result of which we are now getting much higher rates everywhere.

Extremely disappointed with this kind o[censored]nprofessionalism on the part of your staff, given you are a service based industry.

I want to booked one seat in makemytrip bus dated on 22/03/2016 but driver not come at destination on any time and passenger was waiting many time .After that customer want to cancel the ticket but no responding so i want to refund my full amount which are already debited from my account. Makemytrip booking id-nu[protected]
Operator pnr[protected]
Operator name- singh tours and travels
Seat-h
Boarding time-10.15 pm
Contact-[protected], [protected]

According to mmt refer and earn offer you get 1000 inr if you refer a friend and they install the app and additional 800 inr when they make their first booking.
I have referred 2 friends and they further made booming and they got cashback for that but i did not get any. I called the customer care and they are behaving rudely and not responding to my query.
One customer service personnel said i had 2750/- cashback in my wallet but as my internet is slow it's not showing on my computer and told me to refresh the page and check. The customer care personnel are very bad at their duty and rude. Why put an offer when you dont provide it.

Make my trtip has advertised they give one free hotel night after 4 completed bookings and 2 free hotel nights after 8 completed bookings. When i finished 8 completed bookings they initially did not give vouchers for free hotel nights. When i called many times, finally when they gave voucher codes they did not work.
Beware of make my trip. They do not deliver their promises.

I booked my ticket from chittoor to hyderabad on 13.04.2016 at 1:03pm in makemytrip .com with my syndicatebank dr card my rs2000/- were debited to my account and my tickets were not confirmed . I got a message that my tickets are canceeled and amount will be returned in 7 days or next billing whichever is later.

My booking ref no is nu[protected].

If these people will do like this how can i do my journey if they will debit and wont return my amount


I need my money to be returned immediately so that i can my journey

Hi

This is regarding booking id in1508b4s438682i have booked an international holiday package to dubai through "makemytrip" on 10-sep-2015, where i am entitled for 10, 000rs cash back within 24 days citi bank and 5000rs voucherit's now 6 months completed but still i haven't receive my cashback which is supposed to be rs 10, 000rsi have raised this issue with customer delight team, and called more than thousand times and mail also they are neither responding to my mails nor attending my calls giving proper information, although before going for the payment i personally confirmed about cashback offer and voucher offer sevral times from makemytrip ms disha walia who booked my package make me sure about this cash back offer and i got the assurance that whatever is mentioned in the mail makemytrip is entitle to give that no need to worry about that. I have all emails and call records as proof by heri did the payment as directed by the travel expert who was taking care of this package and apply the deal code.But now the kind of issue i am facing and the stress which has been created becuase of the attitude and ignorance of makemytrip it not at all accepted at all.This is unnecessarily creating mental pressure and every time i think of, where to reach out to get the solution.Till date i haven't receive my cashback.Nobody is responding this was not expected from big brand campany makemytrip for such a normal amount as per trip experience it was a bitter experience total altogether different experience things which were promised did not happen (Wifi -room category) felted totally cheated still have email communications records. please see to this matter sincerely and give justice kindly resolve my issue on urgent bases.Regardsnavneet kaur

This mail is in reference height of mismanagement and in professionalism to the attached booking done in which we have suffered tremendous mental trauma and wastage of money because of bad behaviour from mr. Hira lal bhojwani and your customer services where in i had booked two hotel in hotel him queen for the 25th march 2016 to 27th march 2016 and when we reached to hotel hotel staff straightway rejected that no booking was made and we were made to wait for more than 4 hours wasting my complete day which we have planned for my personal outing.

Few conversation recorded by me has also been attached for your ready reference hope this much will be suffice for the verification.

My infant kid also suffer a lot because of this.

When we contacted your customer care we were assigned with your manager or executive whosoever it may be to sort out the issue and we called nearly about 20-30 times but he never came up to neither neither called us as promised there after we were in mercy of the hotel owner who is good person and helped us in getting hotel that night but we paid twice the amount and my day got wasted and inspite of knowing fact that we were with infant child your customer care executives straightway rejected our call.

Kindly reimburse my money to me and i am going to sue you as this is totally inhuman not accepted behaviour shown by makemytrip who spoiled my trip to dharamshala.

I made multiple payments and no-one was listening to us even hotel staff was behaving bad excluding the owner who helped us to get the hotel at escalated rate but yes he helped.

Hope to get the revert soon in two days else i am filing case in consumer court and looking have good or bad consequences to such irresponsible makemytrip team.

Thanking in anticipation,

Your truly,

Arvind datt semwal

Truly indian.


[protected] forwarded message[protected]
From: makemytrip
Date: mon, mar 21, 2016 at 9:34 pm
Subject: hotel booking voucher
To: arvind.Datt.[protected]@gmail.C

This is a simple case of cheating by makemytrip. First these guys have charged me 699 inr against my booking as convenience charges.That is relatively quite high if i compare with other service providers, instead i would have personally visited any travel agency and booked my ticket.

After a rigorous followup they refunded me 50 inr. But if i wouldn't followed up with these guys i might be cheated by paying 699 inr instead 649 inr (What these guys have confirmed me are the convenience charges for online booking service).This is not all about money but the way these guys are cheating peoples.

This is only the one case with me, i don't know how many people these guys are fooling by playing this trick.As people might not have time to followup.

This is just an awareness message for people as i know they are not going to take any action in this regards :)

I had booked a Chandigarh - Shimla - Manali package from MakeMyTrip website, with customizations done. However, after the booking, I never got an itinerary, even after repeated calls to their call centre. Every time I called, the agents gave some disjoint information and never took the ownership. Yatra and other travel sites are so much more friendly and transparent to the customer. MakeMyTrip is best avoided.

We went to the hotel last night (12/2/16) but the hotel was below acceptable conditions. The rooms smell bad and they were dirty. There was even a 20 cm hole on the wall of one bathroom. We moved to another hotel. The receptionist agreed on a full refund and told us to contact makemytrip.com . So we did, we got a response 1 month later that it is too late to ask for refund, we told them that hotelier agreed to refund and that we never stayed in that hotel but never got our money back.
Stay away from makemytrip.com they are filthy liars and scammers.