MakeMyTrip India Complaints & Reviews

Dear sir,

I booked a domestic flight air ticket (Raipur to Del and back) with MakeMyTrip.com on dated 27th April. I had received confirmation mail with air ticket enclosed with PNR numberF7P8QP and booking ID: NF[protected].

On the day of journey (8th May, 2016), when I reached Raipur airport to take the Indigo 6E-204 flight for Delhi, I was told by the Indigo staff at the airport that the PNR number does not exist and there is no ticket on your name.

On calling customer service of Make my trip, they verified the booking and found that the booking is canceled by mistake from their part.

As only 1 hour was left for the departure, she(customer service of Make my trip) told us that she can’t book the ticket and asked us to book a fresh ticket at the airport itself and save the E-ticket and invoice document for reimburse the amount and send the same through the customer support link.The fare I have paid for fresh ticket was 31, 920.00 INR.


To get reimburse of the said amount we had to follow up with Make my Trip continuously for 10 days and narrating the whole story each time. Finally, they agreed to pay the amount of the previous ticket back and the difference of the amount between new ticket and old ticket.On 18.05.2016 I got reimburse.

This was a terrible experience with Make my trip and I want the compensation for the mental suffering I experienced all these days. We were supposed to visit places in Delhi but no program was materialized due to regular follow up with Make my trip for hours on telephone.

I am a senior citizen and also a patient of Asthma if could have happened wrong than who would be responsible.

Therefore, I want to lodge a complaint against Make my trip

With this experience, I should say that it is a lesson learnt for the next time that never to book any air ticket from Make my trip rather booking with the airline directly.

Regards,

Yogendra Kumar Sharma

Dear Sir,
I need your help in the following matter:
Complaint: Refusal by MakeMyTrip to refund Unauthorised charges levied online by Make MyTrip software error for change of date for Booking Id NH[protected]. Details are as follows:

1. On 18th December 2015, because of my son’s car accident (fortunately he escaped unhurt) I made online changes for change of date (not cancellation) for two hotel bookings made through them at Ganga Kinare Hotel, Rishikesh for 19th and 20th of December, 2015. Due to software error, MakeMy Trip levied unauthorised charges online which I did not realise at the time because of the stress I was undergoing.
2. Later I represented to them and am happy to inform that excess unauthorised charges of Rs 4966/-were refunded to me for Hotel Booking ID NH[protected] where the date of booking of was changed from 19th December, 2015 to 25th March, 2016.
3. BUT for another online change of date made a few minutes later on the same day, for Booking Id NH[protected] for change of date from 20th December, 2015 to 26th March, 2016 again excess unauthorised charges were made, representation was given for refund, but REFUND WAS REFUSED.
It is inexplicable when the 2 cases are similar, when both bookings were modified online on the same day within a few minutes of each other, why refund should be paid in one case and not the other ?
This is what I have been repeatedly writing to Mr Pratik Thakar of MakeMy Trip but he avoids the question and refuses the refund.
MakeMyTrip cannot contradict itself and it is only fair that refund charges of Rs 4966/-should be paid to me for Hotel Booking Id NH[protected] also.
It is requested that the Indian Consumer Complaints Forum may kindly take up this complaint and make MakeMy Trip see reason.
Regards
Vinod Srivastava
Associate Prof. (Retd.)
RLA(E) College, University of Delhi

We have had an experience with mmt holiday earlier and a pleasant one.

This time we planned to visit himachal the same account executive was contacted for the service. Payal. [protected]@makemytrip.In

On receiving the quote of rs. 145, 000, we did some research and found a
Comparative on booking/hotel about rs. 105-115. We asked her to see if she
Could work something out and try and get the price closed to that.

As first i got an excuse that mmt was a map plan and i was comparing to cp plan, agreed i'll pay your more for that, (Note, this is not mentioned in her offer) then she revised the original quote by 10k and sends us saying that the prices have shot up.

Which when we have checked and sent print screens for comparison to her as well as have a cop have remained same at the mmt website which was the cheaters as well as oberoi as well as booking site.

This is a clear indication of mistrust. I have agreed to pay mmt more than the estimated quote of the co ordination service, but to make false price increase. I don't think this suits a company of your stature.

And, the most disturbing part is this is being done with your returning customers.

Request if you could look into it and oblige.

Hi,

I have booked a hotel in velankanni but after making the payment due to network problem the booking got cancelled and amount got deducted from my account.

I received a notification saying it will be refunded within 14 days but its been nearly 30 days still i have not received the amount.

Booking id : nh[protected]

Please don't steal public money..

Contact regarding this on [protected]@gmail.com

Booking id - nh[protected]. I booked a room in cynosure boutique suites, cubbon road, bangalore for 18-19th may, 2016. I wanted to cancel the booking. I called the customer care atleast 40 times over 24 hours and couldn't get through as apparently they face 'high call density' all the time, maybe because everyone has to file a complain against them.

The online complaint form thing does not work either. Tried posting a complaint and service request 6-7 times but received an error message repeatedly.

I lost my money. I am disgusted with the customer service of make my trip that boasts of brilliant customer care.

I will be taking strict, formal, legal action against this unprofessional and cheap company. I want my money back. Someone needs to tell these companies to stop taking advantage of consumers.

My brother had a medical emergency and was required to be operated immediately at hinduja hospital mumbai. Therefore on 14th may, i tried to book 3 flight tickets from bhopal to mumbai for travelling on 16th may as the date of operation was fixed for 17th may. Through mmt app, when i applied, i was asked to pay rs. 12, 312. Just before payment a message flashed that fares have increased and i have to therefore pay rs. 13, 637, which too i agreed and proceeded with the payment and an amount of rs. 13, 037 (Taking balance from my mmt wallet) was debited to my hdfc net banking account. Even after successful payment i got a message that mmt is not able to process my request and therefore money shall be refunded in due course. I panicked and searched for call center number of mmt, to my utter surprise nowhere on app the same is mentioned and with great difficulty i got one number from other sources. Even on that number, there is no provision indicating communication with any executive, i guessed and pressed 9 number and after numerous efforts and wasting half an hour connected to executing, who monotonously told me that he understands my difficulty but cannot help as the payment was held up at getaway (Which i corrected him as gateway due to increased fare) and therefore it will be refunded, when i requested to connect me to his higher authority, he hold me for more than 15 minutes telling that his senior is busy. Finally when connected to senior, he too started singing same song. He refused to help me even after my telling him that by accepting money mmt has entered into a valid legal contract with me and therefore legally bound to provide services to me, but he refused.Interestingly, the tickets for the same flight were being displayed at the earlier reduced rates on mmt app. I am surprised what type of transaction this was. Later on, i came to know from many people that this is common phenomena with mmt and for many transactions, either once paid money is held up or they will take money twice and refund after several days.In some cases they will either not refund at all even after so many representations like they charged me twice for a hotel booking at ujjain under reference no. Nh[protected] and never returned second time charged money. I have an apprehension that some type of scandal is going on at mmt and appropriate authority shall deeply investigate it. Mmt is using substantial free money from innocent clients by duping them in above manner. I intend to move a legal action for committing such frauds, which has been proved in two cases with me.

I booked a air ticket from bangalore to delhi on 18th may. Booking was not done but money was debited from my account as i opted for netbanking payment mode.
Till date i haven't received the refund as your customer care services has promised that i will get the refund in 3 days.
Id is nf[protected].
Amount of refund is rs 9444/-
Kindly send me your response.
Thanks.
Manoj dhawan
[protected]@gmail.com

Let me start by saying that this is the worst company to deal with, and i believe i did the biggest mistake by booking my tickets through them. I had booked tickets for last year and due to death in the family, i had to cancel my trip. Everybody refunded my expense (Hotel, other united flight), but make my trip was not only didn't care but also refused to make anything easier for me.
When i called them to rebook, it took me 1 hour every time to get to them and every time they would disconnect the call or tell me that they will call me, and i would never get any call! I was able to connect one time after 15 days of trying and they said the fare difference is 1800 dollars!
I was getting a new ticket for same route for 1000 dollars, so i decided to buy that, and now i am trying to rebook my ticket, but 5 times they have told me that they will call me back as they are not able to look at the fares, and i never get any call back.

Customer service reps are not only rude but also extremely unhelpful. Tears well up in my eyes when i have to think about dealing with mmt. If i could warn everyone from top of a roof then i would to not book anything through this company. It is so much easier to book directly from airline.

Stay away guys and i wish i could get some of my money back!

We had planned to visit bhutan and travel from 29/12/2015 to 4/1/2016 through makemytrip company.
We went to kolkata airport to catch our flight to bhutan (Paro pbh) on 29/12/2015. And for the identity we had our pan card with us. Also the soft copies of other documents like passport and voting card in our mobiles.
But the bhutan authority at the airport did not approve our pan cards. They did not accept our soft copies also. We and other passengers with us in our group requested a lot but they refused to accept. Because of all this, we had to cancel visiting bhutan and make a return journey to pune. It caused a lot of mental and physical trouble.

Details of our flight are as follows:
Kb-501
Departure - kolkata (Ccu)
Tue, 29/12/2015 09:10 hrs

Arrival
Paro (Pbh),
Tue, 29/12/2015 10:50 hrs

Passenger names:
Ramesh malvade (Pnr - n3wd5) (E-ticket number - 787 [protected])
Smita ramesh malvade (Pnr - n3wd5) (E-ticket number - 787 [protected])

We are letting you know this for your information and request you to rearrange the tip or refund the money

Regards,

Problem face from 1st Day .

1 . There is no address mention in ticket where is pick up point and number communication number given in ticket is of Manali .

2. Seat number mention in ticket is also not available in Bus (Seat number given 35 & 36 and in bus there is no 35 and 36) .

3. Bus agents ask me to give extra amount of luggage when i ask why we have to pay and refuse to pay then they tell me to take your luggage with you to your seat and travel with the same . (I have only 2 bags with me) and when i give call to Mr Ashish Kaul- [protected] (Make my trip person) he tell me sir you have to pay (he talk to me like a agent of Bus Services)

4. At the time of booking i ask that what is the time of bus from Delhi i got a communication that it start from 3 o clock according i planned to reached Delhi but when i got ticket before 3 days timing of bus is 5:30pm .

5. Bus suppose to start at 5:30pm but it start at 6:30pm and start travels in speed of 10 or 20 km/Hour when i ask driver why bus i so slow is everything ok then driver says so one of there friend is going to come .

6 . At the time of reaching Manali there is no one from make my trip to communicate with me i make a call to hotel person that i reached and then cab send me for pick up .

7 . Hotel person also dont know about the package what is there in the package i have to ask them it is over package u have to provide you then they do it .

KNOW TRIP START AS PER THE SECLUDED .

1. Complimentary half day local sightseeing around Manali 4 hrs by small individual Car .

This plan transfer to last day as last day we have to cheak out at 10 o clock it is ok .

2. One day full sightseeing to Rohtang pass/Snow point & Solang valley (on sharing basis)

Rohtang Pass closed from the month of Oct 15 then also why booking given to me .

3. One full day sightseeing to Manikaran by individual small Car .

Plan is to go Manikaran when i come after breakfast and start traveling we first go to river rafting it takes at least 2 hour and then i ask car driver how far is Manikaran he said that it is near about 4 hours to reached and road it also not good so we can go and come .
Tell me one thing why it is not communicate to me that Manikaran is 4 hours far from Manali so we have to start travels from morning .

Everyday I have to ask hotel person that whats the plan for tomm... and they ask me sir tell me where you want to go, if i know all the things about Manali then why i travel with make my trip ? I will directly go to Manali book all my thing over side .

4 . Complimentary Pickup & dropping facility to the Mall.

When i ask to drop to the Mall they ask me amount for the same when i ask it is complimentary they tell me only pick up is complimentary for pick and drop they charge me INR 600 .

At the time of booking, in makemytrip that hotel was showing free cancellation prior to one day before check-in date.
But after booking, the voucher is showing non refundable hotel.
I would like to cancel that hotel.
The problem is, voucher is showing non refundable
But when i booked hotel, at that time also it showed 100% free cancellation
After booking hotel, voucher is not showing
I am helpless now.
I dont know the reason.
Policies have been changed after booking
Am really disappointed after seeing the hotel as non refundable
I guess you are getting my point
After booking it is non refundable where as at the time of booking
100% free cancellation prior to one day before
I am 100% sure what am talking.
Please help me.

I created a booking on make my trip website which returned with a failed transaction status upon successfully deducting an amount of 5627 from my bank account. I have trying the customer service number since hours now and nobody seems to respond. We are not responsible with issues in you website on the cost of our hard earned money. So kindly make sure the refund is made. Awaiting a quick response. The booking ID which initiated the transaction is NF[protected]C3

Hi,
I made some hotel bookings on 6th april 2016 for 12th and 13th april in goa. I made these bookings by using Makemytrip app. I made only 2 hotel bookings that day but amount got deducted 3 times from my account. When i called them and asked them about one extra deduction of amount.I was told that it was done due to an error and i would get the refund in next 2 days. Now it has been more than a MONTH and still they haven't returned a single penny. I have made more than 20 calls. I have sent more than 10 emails to them. Still they are trying to make a fool out of me.

Hello,

Makemytrip booking id in1602b9s077684

It's been a month i am waiting for my refund amount of hotel cancellation. Booking was done through makemytrip office in banjara hills, hyderabad.
I have called them number of times but everytime agent says it's already processed or it may take some days. Its been a month my refund has not yet been processed.

Please find the below attached 2 images of refund amount which has never processed.

Your help in this regard will be highly appreciated!


Thank you in advance.


Regards,
Amtul

Stupid service
Will never ever book using makemytrip
Fraaud people especially the customer care
Mmt agent {irshad ahmed} wrongly booked
I raised a complaint abt it and within a week a response came telling tracking the call they found that it was their mistake
O i again requested for the call record
Nothing came across for more than ten days
I again and again kept on asking no response and very bad treatmentand
Finally they made us pay extra as date change penalty and other costs
I want my money back
I m sure it is not our mistake
I remember the names of every single customer care person

Recently I tried to book a flight ticket through MakemyTrip.com and unfortunately the transaction got failed and the monety got debited from my account. I made several calls to the customer care and they didnt give any proper answer and asking me to hold for a long time and the calls were disconnected automatically. I sent many mails to them and didnt get proper response.


Complaint Reference Number:[protected]

Booking Site: MakeMyTrip

Transaction Ref# ZANUXJG6KP7K88LK0D2KNN730IG0BYKNRR8

Amount : 18, 329

I have booked the flight of Air india express from jaipur to Dubai, Air India express has send the refund which I'm following from make my trip customer care team from last 10 days and i have not received any response

Air India as a service gesture has refunded the whole amount rather than just no show refund .I'm very impressed with the way Air Indai has taken up the case, now as I have booked my tickets through make my trip, which I normally does but now after this case i will not book any tickets and also tell my friends that don't consider this as a option for the booking rather go with some others .

This is a typical harassment to the customer which is not tolerable

Hi,

Iam posting this complaint after failed to get response from the make my trip earlier posted in make my trip complaint box also with escalation not going to higher level

The trip to kerala was on dec 2015, had earlier waiting for response from make my trip & with no response from them. Recently came to know about the consumer complaint so posting my complaint now.

I am completely unsatisfied & been cheated by hotels & make my trip team.
Following are the details
1) West wood hotel
I was booked for room category of executive Riverview room but given a deluxe room by the hotel people, I was completely unaware of the fact that room given was not as per the bookings made till the checkout time, on finding out & asking the hotel team replied it was a mistake can’t do anything. This is completely nonsense


2) Camel Back Plantation Bungalow ( 3 star Hotel as per booking voucher)
First of all this not a hotel this is a home stay, we had requested to book hotels not home stay & I do not know on what basis you have given it a 3 star hotel. Our room was located in ground floor attached to the hall no privacy for the room & it is 10 km away from the town with no proper facilities of food or transportation, they not preparing night dinner also. Tv remote not working they replaced with very small with few channels, No power supply during night, no hot water inside the washroom they provided hot water in buckets & cockroaches running inside room. Even after calling to make my trip their response was can't do anything.


Make My Trip Kindly organise to refund the amount for the stay in these hotels on immediate basis.

Dear all,


I have just booked the package from u, and the guest is travelling to thailand today he arrived to phuket airport @ 2.00 pm according to bangkok timing, and the sic transfer he supppose to be for 3.00 pm but the taxi driver said that he will not able to drop him as because there is some another flight was coming from bangkok to phuket and he will proceed the transfer @ 4.30 pm so wait, now you all say that how the customer wait too long.. He took another taxi by paying 800 thb the receipt is attached and now he travelling to phuket hotel ramada now my request is that what happen is happen but please be sure that no problem persists any more in the remaining trip... Please
Booking id: in1605b2s491925

This complaint is with regards to the booking ID - IN1601B8S2474390- A customized trip to London and Scotland. This was our second trip abroad with Make My Trip and it was indeed a wrong decision.

I would like to get clarifications to all of the queries below from Make My Trip:

1) We had certain Visa issues and so we were not able to travel on the early morning of 24th April 2016. And we could travel only on or after 25th April. But we were not able to reschedule the flights on our own as it was booked by the agencies. When we notified their team of our visa issue at 1:00 am itself, they did not give us a choice of cheap flights and throughout the day, they kept transferring our calls from one department to the other only to get the most expensive flight in the evening because I got an email from one of their staff as follows at 5:00 pm, 24th April 2016 -


Dear Ms. Hazarika,


Ad discussed over the phone we can offer below possible flight option as of now


4 EK 511 W 25APR 1*DELDXB DK[protected]APR E 0 77W M


5 EK 003 W 25APR 1*DXBLHR DK[protected]APR E 0 388 M


6 EK 026 U 02MAY 1*GLADXB DK[protected]MAY E 0 77W M


7 EK 516 U 03MAY 2*DXBDEL DK[protected]MAY E 0 773 M


Fare Difference including date change charges for all of the 03 guest : INR 1, 05, 386/-

On the very early morning of 24th April 2016, we had checked and there were options for cheap airlines but instead we were told that there is only one airline that suits our requirement and asked us to pay 1, 05, 386.


2) Despite our requesting their staff to get us airport pick up from Heathrow to our accommodation so many times, the guy who mailed us about the airlines told us that it is beyond impossible to arrange for our pick up on such a short notice and it takes minimum 48 hours to book a cab. 48 hours to book a cab, seriously?? Do we live in some ancient age that booking a cab requires such amount of time. Well so according to Make My Trip, if a flight is delayed or a person has to reschedule a flight due to some urgent issues, he or she has to arrange everything on his or her own to reach the destination. And that guy told us that we had done a no-show from our side on that day (24th April), so cab arrangement cant be done at such short notice. Well, in this regard their team was aware of the flight change at the earliest hour so they could have intimated the same to their so called third party, GTA easily. It was the first time we were traveling alone and we ended up paying 60 POUNDS to reach the accommodation in London.


3) The member staff who had given us the airline details also misguided us stating that " Your itinerary for 25th April 2016 has been a no-show. And so no change can be made to it." Only after re-inquiring with another member of Make My Trip, we came to know that the vouchers provided to us were valid for 48 hours from the point of redeeming. So this implies that not all of the employees in Make My Trip are aware of everything and instead of getting the queries of customers clarified from their fellow team mates, they blindly reply to customers to escape the situation.


4) The thing that happened in Glasgow was a DISASTER. It was above all the problems stated above. The very first thing that happened as soon as we entered Novotel, Glasgow was to hear at the reception "Sorry, Ma'am your booking has been cancelled by your agents". Anyone would have panicked. Since I was carrying a phone, I called the GTA toll free number. And then we had to wait at the reception for an hour to get the issue resolved. The thing that happened after that...beyond imaginable. We got a call from the reception on the early morning (5:00 am to be precise) of 2nd May 2016 "Maa'm, your pick up is waiting here at the reception for the airport drop". Anybody could have panicked in an unknown country. We knew we had our flight at 21:35 hours but we did not know what to do and checked out the Hotel and reached the Airport at 05:30 am. We verified the flight timings at the Airport and came back to a friend's place paying 24 POUNDS. Luckily we had a friend in Glasgow, where we stayed the whole day until the evening. We had sent mails and asked them to arrange for our drop to the Airport from where we were staying. But, I guess each one of them was too busy to respond to that. So we paid 24 POUNDS again to reach the Airport.

5) To top all of the concerns stated above, I got an apology mail from one of them apologizing for our THAILAND trip (Make My Trip needs to invest their time to research a little bit about their clients, before replying just like that to the customers) which states :

"Dear Mr. Hazarika


Greetings of the Day….!!!


Please accept our sincere apologies for the inconvenience you may have experience in respect to your Thailand trip.

"
We were expecting a little help from Make My Trip, and here we get to know that they are not even aware where their clients are suffering.. in London or Thailand ? This is so shameful at least of such a reputed travel planner .


Regards,
A disappointed Client