MakeMyTrip India Complaints & Reviews

Booking Id - NF[protected]

Refund not processed - each time, customer service representative closes the request saying that it will be refunded in 7 days.

I just don't understand why MMT is deducting any convenience/processing charges, when you don't even provide any service, instead looting customer's money by not refunding anything.

Never ever going to use the useless website again!

I booked a round trip ticket to and from a destination i needed to visit.
The amount for the round trip flight ended up being 5049 inr.
I also opted in for the insurance they provided which was displayed as having a total cost of 249.
Now when you get to the booking page, they show a 'convenience fee'. I am sure it was more but when i go to my itinerary page, the convenience fee is 175 inr.
The total cost of my trip being 5691 inr (Fare-.5516, convenience fee - 175)
As a break down, i am giving the website the benefit of the doubt and assuming that this includes insurance for both my flights (To and from) which would be 249 x 2= 498, although they failed to mention this during booking.
So my fare jumped from what i saw as 5049 to a total of 5691 inr.
My question is: what is a convenience fee?
Nobody has even overcharged me for using my debit card before, and i would be very interested in knowing how many customers are being fleeced in this way.
I have looked around and have found no explanation for these hidden charges that drive up the amount the customer think they are paying. Granted, the total amount is shown by both the website and the bank (When they send the one time password to your phone), but usually a customer is "all in" by then and just chooses to pay instead of haggle over the extra amount.
This seems unethical and maybe even illegal.

Dear sir/madam,
I booked flight ticket yesterday but some technical issues process will stop 2 3 time at the payment mode but finally my jetairway flicht get confirmed and i got the message but i got two messages two flight ticket was booked unfortunately i booked non refundable flight i talked to make my trip CSR and i told them because of network issue it all happened so please you refund my money of one flight but they are saying that there no such problem occur. Sir you tell one person have to travel why he or she will travel with two seats in same flight. By the way i cancelled my one ticket. Refund amount of INR 426 for MakeMyTrip Booking ID NF[protected] has been processed to card holder Sumit Dharmendra Shukla, ICICI Bank card with last four digits 5857. Amount will reflect in your account in 3 working days if your issuer bank is private or SBI, else may take up to 12 working days. MakeMyTrip unfortunately has no influence on these timelines post refund is processed. Thank you.

I was booked a hotel from make my trip on 29 july in amritsar for 30 to 31 july for me and my girlfriend. The hotel is hotel fairway a three star hotel on mall road amritsar. When i was going to the hotel on 30 july the receptionist said they are not allowed unmarried couples in the hotel. You can call to make my trip customer care for any enqiury. I can't see anything of that unmarried issue in the mmt app. Even we both have their original govt id proofs. The mmt care person said sir we can't help you for this issue and we are unable to refund your money also. My time is wasted my money is wasted. You should mention that such policy in the app. What can i do when the hotel denied to check in it is very irritating moment. Now, i want my money back yes or no, mmt is useless. In the hotel policy chart said they will not allowed accomodation if the couple do not have their their id but we both have their govt id.

Dear sir

Cancelled the ticket on 12 july 2016 (delhi - srinagar) i shold have received the refund with in 7 days, you mail confirmed it to settle if before 21st july 2016 - but till date the refund has not been effected to my account

Past 4 days i am in regular touch with the customer care of makemytrip - rely says will contact you within one hour time from accounts department. but no call received from the accounts department yet

Kindly take up the matter in priority basis and settle the issue

Regards
Manzoor

As by first booking of air ticket i d-nf[protected] date[protected] and previously same booking done and sbi payment received but previously ticket not produced. I had complain to customer care representative and she responded that your money by first sbi trasaction is not received by make my trip but still money of rs 3782 is pending-sbi-ref no-nf[protected]c21g0ckqwux8 by vikas sachdeva-[protected]

I dont get my money back. After the unsuccesfull reservation by you. You promised me to give it back in 7-14 days but that did not happened. The reservation was not done but my money was submitted. That is the payment done online. Give my money back as soon as possible in upcoming days. How your such a big company do like this. I hope you will do it as soon as possible.
My contact no:
[protected]

On 23july 2016 i booked ticket from srinagar to jammu for 25th july 2016 from make my trip, but due to some technical error my booking date was scheduled to 25th october.In this matter i called the customer support inspite of my request not to cancel the booking until my problem gets solved, they assured me that my request will processed once my booking gets cancelled so they cancelled it now they are denying any refund and now they are blaming me that i had entered wrong booking date that time, after taking five days and my repeated calls daily. Also my ticket has been cancelled, they showing ignorant behavior. I request to solve my problem as soon as possible.

Booking id: nf[protected]
Pnr no : e79prm

Hi Team,

After cancelling my ticket and I am suppose to get 46973 RS but only 40534 rs is credited to my card. Same communication done on mail refund mail and customer care.
Where is rest of amount.

Booking amount charged was :Rs 55197
Can charge: 8184 as confirmed on mail and cc agent

Booking ID :NN[protected]

Ticket details

Flight Details Base Fare Service Fees and Surcharges Amount
EK 515 - Delhi ( DEL ) to Dubai ( DXB )
Travel Date - Sat, 15 October 16, 21:50 hrs
Pallavi Jha Rs. 23, 250 Rs. 31, 368 Rs. 54, 618
(Cancellation charges) - Rs. 8, 194
EK 157 - Dubai ( DXB ) to Stockholm ( ARN )
Travel Date - Sun, 16 October 16, 08:15 hrs
Pallavi Jha Rs. 23, 250 Rs. 31, 368 Rs. 54, 618
(Cancellation charges) - Rs. 8, 194
EK 158 - Stockholm ( ARN ) to Dubai ( DXB )
Travel Date - Thu, 12 January 17, 13:35 hrs
Pallavi Jha Rs. 23, 250 Rs. 31, 368 Rs. 54, 618
(Cancellation charges) - Rs. 8, 194
EK 510 - Dubai ( DXB ) to Delhi ( DEL )
Travel Date - Fri, 13 January 17, 04:30 hrs
Pallavi Jha Rs. 23, 250 Rs. 31, 368 Rs. 54, 618
(Cancellation charges) - Rs. 8, 194
EK 158 - Stockholm ( ARN ) to Dubai ( DXB )
Travel Date - Thu, 12 January 17, 13:25 hrs
Pallavi Jha Rs. 23, 250 Rs. 31, 368 Rs. 54, 618
(Cancellation charges) - Rs. 8, 194
Total Cancellation Amount - Rs. 8, 194
Approximate Refund Amount Rs. 46, 973

Regards
Shankar

HI,

I am posting this on the experience i had with JetAirways on a round trip from Riyadh to Hyderabad.

My trip was scheduled as below.
Riyadh to Dahamam = By bus, departing around 3pm
Dahamam to Mumbai = By Flight
Mumbai to Hyderabad = By Flight

And the return was the same.
Trip from Riyad to Dahamam was never provided. I was at the mentioned bus stop at 12 (3 hours before departure) and could'nt find the bus which on the ticket says (operated by Jet Airways). I checked at the counter and at the office of the bus stop and no one recognised the ticket and was told that there is no such service as mentioned in the ticket.
Started calling MakeMyTrip and JetAirways and was on call all the time for 3 and half hour but none helped. No one guided me on what to do. I was only told that the bus is at the bus stop but i couldnt find it and people at the bus stop said that there is no such bus available there.

I had to hire a private taxi from the bus stop to Dhamam to catch the evening flight from Dhamam to Mumbai. The same thing happen in the return flight. I booked a flight from Dhamam to Riyad.

I had booked two railway tickets through Makemytrip from Ernakulam but boarding
At Madgaon. The booking was accepted but when I checked, the tickets did not
Mention boarding at madgaon. In spite of many emails and phone calls, the corrects
Was made
I had to spend 1000/ on taxi and spend 4 hours to go to Madgaon for correction
Makemytrip assured me that they are looking into the matter
They now don't even acknowledge my emails
They are in deep slumber
Help

Makemytrip planned a trip for us to go to gangtok lachung, peling and darjeeling and back to bangalore, the lachung got closed due to landslides, i had told makemytrip to rearrange the itinerary, they could not do this and didnt even take us to lachung, but we paid a premium for that place, my complaint is that makemytrip should refund the extra money they took for lachung package and they did not honor it

Didn't get balance in my wallet. Also the amount i was having in my wallet earlier has also been removed.
My wife installed mobile application of make my trip but i didn't receive any referal amount in my wallet as per policy. Kindly help. This is not single time we are facing this problem, it's been multiple times we see that amount get debited from my wallet.

Hi team,

I had booked hotel (3 room) in manali for 1 nt. 2 rooms were booked with the name of balveer kumar and 1 was booked with the name of subodh kumar then after i requested hotel manager to arrange all 3 rooms on the same floor in sequence, but when i reached in hotel 2 room were on 4th floor and 1 room was on 1st floor in which 1 room did not had lock in bathroom door. When i asked staff to check the same, i did not get any positive response. Room allocated was just like nothing. I really don't have words to explain the behavior of staff and room allocated even i had already discussed with hotel manager.

I tried calling makemytrip on the same time but couldn't connect because of network issue.

On the very next day i lodged complaint to makemytrip.

After all the discussion with customer care, i got mail that 3 e-coupon allocated to me against all 3 booking which can be used for flight/hotel booking. When i tried booking flight, none of the e-coupon worked then again asked customer care to look into the same.

Now after all the discussion, customer care responding that, all e-coupons will work against hotel booking only. If so then how he had written that these e-coupons will work against flight booking as well??

As now i can say makemytrip is providing worst service to the customer, if it has business with this type of hotel and after all the discussion customer care is forcing to go with the solution as per his choice and marking the ticket to close again and again without any discussion.

My assigned ticket is[protected].

Requesting you to look into the same.

Thanks,
Your frustrated customer

We changed the traveling date, and paid all the fine (₹31378) and i checked my email at 9 in the evening and realised that i booked my ticket for 29th n not for 28th. so i called to makemytrip.com but i didn't get any response so again i called at 1 o'clock mid night anf talked with nikhil (executive)
And he told me that all he can refund ₹50, 000 and he issued a new ticket for which i had to pay 5000 extra but that can be done only by sales manager will call me back in 2hr and i didn't get any call for 4 hr so i called back at 6 in the morning at talked to new executive and he said he didn't see any note for call back at my information. then we called back again and talked with namrita (executive) to resolve this problem and she said i have to pay 21, 000 more to change my date because she doesn't believe at i had a conversion with nikhil about only paying 5000 extra. so i request if somebody can help me out to pay less amount because i already paid alot.

I booked a room almost 3 months back and the amount was credited twice from my account. After several mails they realised that it was the company's fault and I got a mail that my amount will be refunded soon. Soon never came. As I said it's been almost 3 months. I've mailed them enormous times but no reply came. My booking ID is NH[protected]
This kind of behavior is totally disappointing from a brand like MMT. People have to think twice before making a payment I suppose.

I booked a flight ticket in the name of purabi choudhury for the journey from bangalore to guwahati on 10 th of july 2016. i made a payment of rs 6645 for the fare through sbi net banking. from sbi side transaction was successful but "error in transaction" was shown by makemytrip and suggested me to switch to another mode of payment. no e-ticket was generated and i did not receive any e-ticket in my mail id after this transaction which was successful as per sbi but not as per makemytrip. then i made equal amount of payment using sbi credit card for booking the ticket. this time transaction was shown successful from both sbi credit card as well as makemytrip card. akso i got the e-ticket and invoice in my mail address immediately after this 2nd transaction. the booking id was nf[protected].

But when i checked, i found that rs 6646 was also deducted from my sbi account for the first net banking transaction.

After all, money was deducted from both sbi net banking and sbi credit card for one flight ticket.

Please suggest me so that i get back the money as early as possible.

This is regarding following booking ids:

Nh[protected]
Nh[protected]
Nh[protected]

These 3 hotel bookings were done through makemytrip (Mmt) app and at the time of booking the hotel was shown as free cancellation, however, when we received the booking voucher it shows as "non refundable". After the first booking was done, i had called mmt to tell them about the issue and check whether i could proceed to book the hotel for other 2 days as well. I was told to take screenshots of the same and if the problem is from mmt then it will surely be take care of. The same problem happened for the next 2 bookings as well.

Its been 4 days since i have shared the booking details and the screenshots (Couple of them attached here as well) with them but i have not got any resolution yet. The reference id of the complaint is[protected]. Everytime i call i have to explain the entire issue from the beginning and when i ask for a supervisor they are always busy on other calls and am promised that the supervisor will call back (Which never happens).

Please escalate this issue to the correct team at mmt and ensure a speedy resolution.

P. S. - after being a regular customer at mmt, its a disappointment to face such issues.

I was booking flight amount of 18000 but there is terms and conditions that i can use 10% of my MAKEMYTrip Wallet amount but i have not using it . I called 3, 4 times continuously and they did not reply even mail. I checked the all terms of website. They said like they will arrange call for me in next 24 or 48 hours but after one week there is no response and i want to book flight.

Booking done, voucher generated, voucher details,
Booking done on 16/07/2016.
1. Booking id : nh[protected]
Date:13th to 14th aug'16
Guest: rajib sharma+1
2. Booking id : nh[protected]
Date:14th to 15th aug'16
Guest: rajib sharma+1
But hotel confirmed that no booking done, that too after 12 hours.
While customer care of make my trip contacted, they assured to resolve the issue, and told that i would get the call from the concerned team and they will provide/arrange in another similar hotel, but even after 36 hours no call from team, i have received.