MakeMyTrip India — Makemytrip not refunding the money

Address:	122016
Website:	www.makemytrip.com

I have booked a ticket with booking id NF[protected] on make my trip website with date of journey on 16th January 2016, then I did the date change to 19th jan as the plans changed . Finally I cancelled the ticket on 17th jan on make mytrip website .Beside deducting the cancellation amount they still did not returned the refund amount . I have called them many times and wrote mails but still they haven't refunded since 3 months. I communicated for around 8-10 times with them for this . but they always say as they are looking into this.
Total Booking was of Rs 11, 942, Out of which refund of 2739 is being shown . But still they haven't returned regardless of many times i sent mail to them . This is really annoying as they are not respecting the customer time. Very Poor customer experience.

It seems that their senior levels are also not responding . I think they are not capable enough to handle their business operations .
The Customer does not care about the customer complaints . They simply send the mail saying we are looking to it, seriously from past around 3 months you are just looking for refund of 1 ticket, is their business is too small as they take a year to process 1 ticket cancellation.
I think this is their trick to fool customers so that they should not refund the money.
Why every time customer need to call customer care for the refund . isn’t this is their obligation to do the refund . They just