MakeMyTrip India Complaints & Reviews

On 23rd march 2016, i booked hotel in lonavla from the makemytrip website. This was for two rooms with check in date on 24th march and check out on 26th. I paid online on makemytrip website by using credit card.

On 24th evening at 7:54 pm, when i reached lonavla, i tried to find the address and hotel as given on booking reference. Unfortunately i was neither able to find on online nor on google map. Then, i called the hotel...

I booked 4 tickets (2 adults + 2 kids) on 23rd March thru MMT departure Qatar Airways QR 557 & QR 701 on[protected] Mumbai to New York and return[protected] QR 778 & QR 556 Miami to Mumbai. I paid full amount Rs.2, 53, 358.00 via my Credit Card. I received booking ID #NN[protected] with in minutes. The email confirmed the booking and also mentioned I will receive the airline PNR with in 4 hours. Since I did not receive the PNR the next...

I cancelled my booking because I booked with default head count of one, so I cancelled and thought to rebook with head count of 3. Once i did cancel my money is completely taken away. I talked to the customer care and asked at-least add the extra head count and reopen the same booking. But they replied it is not in our hand, money is given to hotel and it cannot be refunded. So I rang up to the hotel, but the hotel management said refund...

I booked a ticket from bangalore to delhi.and end system booked it for Delhi to bangalore.not my mistake.. I have already raised a complaint[protected] regarding this. But they people are not agreeing on this.
this is not the first time when I am booking the tickets with make my trip I never faced any problem in past.. If you can check my account. when I m saying that I booked for bangalore to delhi only.. Why you people are...

Dear sir,
Request your help to get the Receipt for the payment which is i have made a payment of rs.6176.0 to make my trip vide transaction reference id [protected] from your mobile application.But i didnt get any transaction id or receipt from your side.
So kindly request your help to do needful to me.
Registered mobile no :[protected]
Payment made @2.00pm on22/03/16.

Fyi

Dear Customer,...

Subject: regarding complex, fraudulent, hidden terms and conditions of makemytrip using their bonus mmt wallet policy to earn extra revenue.

Dear sir,
I had booked a flight from bengaluru to kolkata for journey date 17th march 2016(Booking id nf[protected] with an offer related to their promotion going on by makemytrip using code “mmt2016”. According to this offer, there is flat inr 2016 off in the flight...

It is to be inform that I have booked a online executive room at Hotel Delhi Pride, New Delhi NCR 12A/28 WEA Saraswati Marg, Karol Bagh New Delhi, INDIA for dated 17.03.2016 with my family through makemytrip.

Makemytrip Booking confirmation ID is NH[protected] booking date 10th March -2016.

For your information, my flight was very delayed and arrived at hotel around 9 PM with my family without having lunch...

I have booked ticket (booking id- nf[protected] on 16th jan, 2016 from varanasi to delhi but on airlines platform. Ticket cancelled by medical officer on varanasi. And make my trip returned amount of rs. 1689/- after deducting rs. 900/- of their charge (rs. 300/- each person) on 6/2/2016. But as i talked to spice jet airways customer care no. They said they have returned full amount to 'make my trip' & another amount of rs. 6981/- on 02/03/2016...

I had made a Hotel booking of Rs. 3287 through Makemytrip App on 13.03.2016. For the same booking, Makemytrip charged me twice and debited twice the same amount of Rs. 3287 for single booking. I have received the confirmation from my HDFC Bank credit card as well about the double payment. On seeking refund, they initially said that they have received only one payment (whereas my HDFC bank confirmed double payment) and now they are not responding...

I am roshan o b had booked two train tickets on makemytrip.com, which was not successful but an amount of RS 2022.53 was deducted from my account on 17 march 2016 but till date no refund had taken place .my booking id is NR[protected] .i hereby request to provide refund of the amount...

17.03.2016

To,
Shri. DEEP KALRA, Chairman & Group CEO
MAKE MY TRIP.COM

SUB: MY BOOKING ID NO. IN 1601B8S099463

Respected Sir,

I booked my holidays through Make My Trip from 08.03.2016 to 17.03.2016 and experienced dreadful / horrible & unpleasant holidays during our entire stay. I would like to share my experience with you and I am not interested in apology from...

I have made a flight booking costing 8333 RS, but the amount is deducted twice. (8333+8333) Rs. MakeMyTrip also confirmed the receipt of amount twice. Now when I am asking to refund extra amount they asking bank statement details and all, I have already provide once, but i should not provide my bank or my personnel details again and again. rather they should check with their accounting department or concerned bank for any other transaction...

Make my trip lured me into doing hotel booking in their site showing the free room night offer and they say now that the offer code was expired now within a month of booking even without intimating me. When I called the Customer care, they lied that a mail was sent to me telling about the expiration of the coupon. I checked the website also where nowhere it was mentioned about the expiration of the coupon but maybe it was buried in between...

I had booked a hotel on 22nd Jan, 2016 for stay in New York for 30th Jan for one night on Make My Trip and paid INR 7661. Later on, I had to reschedule it for 2nd Feb.

I put in a request under Manage Booking on 27th Jan and also called them on 28th Jan. They sent me a payment link on 28th Jan but the payment did not go through because of some problem at their end. They said that they will resolve the problem and get back to...

Booking Id: IN1508B4S659221

Feeling really disappointed and upset on how MakemyTrip deals with their customers in case of mishappening / road accidents while on trip. Yes, I am talking about accident that occurred in Mysore on 27th Dec 2015, where my son, daughter-in-law and my grand-daughter came into death trap.


This is regarding Booking Id: IN1508B4S659221 in the name of Puneet Garg done for Bangalore-Mysore-Ooty...

I booked my 2 day journey to Germany online from Mumbai to Dusseldorf (DUS), Germany (via Abu Dhabi and Munich, Germany (2 stopovers)) from Make My Trip (MMT) on 11th Nov 2015.I could have taken direct cheap flight to DUS instead of two hops, but I had to deliver the parcel to my friend in Munich airport and then move to DUS as the halt was about 2.5 hrs.
On 25th @Mumbai airport, i specifically asked Etihad, to offboard my luggage...

Company name : makemy trip
Booking id : nh[protected]
Name of hotel : united 21 resort, mahabaleswar


Really disappointed when i came to know that there is a rate difference between quote stated by hotel sales team on call and what i booked on make my trip. On call with united 21 resort, i came to know that deluxe a/c room including breakfast is charged @6400/- excluding taxes and i have paid @10945/-...

Please find below the chain of conversation (One_sided) that i had with mmt thinking someone would reply

-we have been to manali for our honeymoon and this is the room you guys have provided us with even after specifically asking for 3 star category hotels. Pfb images of the hotel room attached. After speaking to you guys continuously for three hour in freezing temperatures, we went ahead and booked other hotel for our stay...

Hi Team,

I have raised 2-3 requests and called make my trip customer care atleast ten times to avail LTA certificate. It is hardly one day job to extract details verify and provide certificate but from last 15 days I have no response. I need my LTA certificate with amount split and IATA number on an urgent basis. I need to submit before 22 March due to year end closure.

The service request raised in not with...

I had booked a ticket for a flight from Delhi to Guwahati on 20Mar using the app. However even after making the payment the page asking for passenger details did not appear and now my ticket is booked in an unknown name. May I request you to change the booking in my name or ensure that my full amount is refunded immediately so that I can book a fresh ticket. My name is Rita Deb and the ticket is booked in the name of Arti Yadav. My id no...