MakeMyTrip India Complaints & Reviews

I have booked a flight and applied a coupon for rs 800 cashback. It was shown successful applied too. But didn't get any cashback yet.
E-ticket
Makemytrip booking id - nf[protected]
Booking date - tue, 24 may 2016
Flight from delhi to kolkata - indigo 6e-783
Flight from kolkata to delhi - indigo 6e-824
Coupon - flykol

Please let me know the possible reasons or when i will get the cashback.

Misguidance on hotel booking
We had booked our london holiday through make my trip with booking id in1603b0s266293 from mumbai from 18 may 2016 till 24 may 2016. We had three people 2 adult and 1 child of 12 yrs. Make my trip provided us complete holiday package including air line ticket, hotel booking and few local tours.

Although this was holiday booking to my surprise this is done just as individual booking which any individual himself can do. There is no organize tour like thomas cook, etc, where there is guide including transportation to each tour points and guide. We ourself need to find out how to go to the tour location and take public transport etc. And get our self guided. They are marketing as holiday package but it is just individual bookings as stated above.

To our further surprise after we reach our booked hotel we find that the hotel which was told to us as 3 star hotel is not even 1 star. Has no staff to even keep our heavy bag ages on upper floor. You need to climb staircase on our own with heavy luggage. Room for three was of so small size that there is hardly any space. Has no facility to match 3 star hotel rating. Just manage three people extra bed was provided due to which there was no movement possible within the room. On holiday you cannot expect such basic room even when it was told that it is three star hotel. We immediately contacted makemy trip staff and informed them the same. They said that they are also surprised and asked us to see if we can get upgrade to better rooms and they will reimburse our cost. When we checked with hotel they did not have any such rooms and all rooms are similar. We then again contacted them and informed about the same and asked for other hotel which they said that you can yourself find out and see with no support.

As room was so small to stay we just spent a night there and booked novatel 4 star hotel on our own and cancelled the balance 3 days booking in the hotel. We had informed them the same and asked to reimburse the cancellation amount atleast to be given back to us. We had spent 500 pounds for additional hotel booking we did with almost 3000 inr spent for calls.

Make my trip hotel booking as in "orchard hotel"

After coming back to india we had written to their respective people to give us reimbursement but they are not replying to our mails. They had completely misguided us on hotel rating and booking similarly calling these individual booking as holiday tour.

We are completely dissatisfied and want to complaint on above fact. We need our money reimbursement for hotel booking as we spent lot of money on our own for better hotel due to them.

I called up make mytrip for darjelling/ gangtok trip and asked them to provide me itinery and charges for same however makemytip executive asked me to b online and put me on hold .After 10 mins he told me that he doesnot have full information regarding this trip and his executive will give me a call within 5 mins . But its been 2 days der is no response at all. Please note on the other hand yatra guyz acted very fast and forqard me full details for package within 30 mins. I would never ever in my future would call makemytrip
As these ppl have sm level of arrogance and does not how to behave with customers. I strongly request to the top guys of makemytip to look into this matter. If they hv same level of arrogance ...sorry to say guyz...even i donot need ur help...yatra .com ...guyz u are much better than makemytrip and keep rocking ...soon tables will turn.

My booking id in1603b0s236446.
Our majour complains to make mytrip

From your side, car vendor sent chevrolate enjoy (1.2 cc) instead of innova (2.5cc).
Very first day start our journey the car driver arrangement informed us at last movement.
We can, t do anything to say him and during journey we have unsafe fever to my family.
I have my own car innova so prefer to car as innova not chevrolate so you understand our
Unsafe fever to whole my family under un-comfirtable.
This is big cheating from your side that we remember through out our life, because this is
Unconcious to whole family members.

In our trip planning already booked preplanned from manali to rotang on 26-05-16 and we read their
Board that every one can take permission online. But driver dont co-operate to us and finally we unnecessarily
Paid 8000/- instad of 500/- its a very mistake from your side and how we can bear this much big difference,
You presume that people are come over their for enjouying journey not for unnecessary harrasment.
We request you to guide properly to people so that they dont wastage money unnecessarily.
We are not satisfied with your transport vendor.
Please reply with clarity because this is very big cheating with customer for such a
Reputed company like make my trip.
So kindly refund the money and solve the facing problems particular to vehicle vendor
Punishment from your side, do not repeat the same with other customer.
If you not satisfied to me i will go to the consumer court to take big action.

Akshay k. Gurjar
[protected]
Vadodarat
(Gujarat)

Hello,

This is in reference to my booking made on may 30, 2016 with booking id as:
Nn[protected]
From new delhi to zurich on august 2 and from zurich to new delhi on august 23.

I haven't yet received the eticket and had raised a complaint with the customer care as well.

I recently got a phone call from the customer support who informed me that the booking shall be cancelled as my booking was made with some server error.

Please note that owing to the booking confirmation, i have also booked hotels and done onward planning for my trip. Further, i believe it is hugely unjust that an error on your company's part has to cause such an inconvenience to a customer.
Moreover, your customer agent on the phone only gave me two options which was to either cancel the booking or pay ₹ 70000 more to continue with my booking and to get my eticket.
I find it utterly uncooperative and feel that makemytrip is unnecessarily causing inconvenience and this is very bad customer service on your part.

I do not wish to receive the refund for this booking. I wish to carry on with this booking at the price as it has been booked becayse it not the customer's fault at all. If at all there was an error, it is entirely the responsibility of the company to bear any losses for the same.

Kindly cooperate and revert on this. I shall raise this issue on other forums as well, henceforth.

Warm regards,
Rhea yadav
Rhea. Yadav.[protected]@gmail.com

Eticket no:[protected]/ pnr: 7aapj5

I made a flight booking through makemytrip from new delhi to paris (Cdg) for 13th august yesterday i. E. On 30th may at a discounted fare. Against this ticket booking, i proceeded to book additional baggage from air france website for which i am attaching the e-mail confirmation. Also, i made my hotel and airport pick up bookings based on same.

I just got a call now from make my trip team that there was a technical glitch on their website due to which incorrect fare was reflecting on their site against which the purchase was made. Subsequently they have proceeded to make my ticket void.

Make my trip should honor the bookings. This is very bad service experience as now i have to talk to multiple people (Additional baggage/taxi/hotel) to ask for refunds which may or may not be possible.
Also, i was speaking to a make my trip customer care executive while making the booking at discounted fare and he told me to proceed with that.
I am planning to register a complaint in consumer affairs forum.

Make mytrip should honor the booking made.In case i have to cancel this ticket, i will never use makemytrip again which i used quite regularly in the past.

Highly dissatisfied customer,
Ashima

I have booked 4 to and fro tickets with make my trip on 15th may

Booking ids
Nf[protected]
Nf[protected]
Nf[protected]
Nf[protected]

I had booked tickets months in advance so that i get best prices. But in 15 days (Today) make my trip has reduced prices of each booking by 20-25%. This is not fare. And i should be refunded differential amount, they charged me extra

Thank you,
Regards

Praveen jindal

Hi

This is with regards to reference too — makemytrip booking id - un[protected], booking date - wed, 23 sep 15

With your mismanagement, i was unable to board flight for airline pnr - kkiwha from

(Air canada) ac-71 — del to toronoto (Fri, 25 dec 15, 00:45) & going forward missed air canada to austin

While asking for tickets at an air canada counter they were not allowing me to fly to canada. As they can't issue my tickets on my sticker us visa (H1-b) as told.
I was completely shocked at that point where my commitment & future schedule was in jeopardy.

Originally, i came from airline pnr (3in8hg) & its operated on the rules of lufthansa. I was helpless & not able to seek any kind of help from them also as their flights & staff was off on the eve of christmas. I was having us number with me, but somehow it's not working on roaming. I rushed to local airtel booths for calling & follow ups (Booth numbers are mentioned below for reference). Due to paucity of time, i had taken help of my wife to help me change the ticket date for a hassle free travel, therefore with lots of hope she approached us - international customer care dept. For help to shuffle the travel date / arrange next immediate flight with different airline, (Call details, voice conversation details can be fetched from your system and for further reference name of the representatives and numbers used have been mentioned below.) we had high hopes as with the changing trend organizations like has reinforced agent culture and trust, therefore i have been a repetitive customer, but this notion of mine has been broken to a level that, i would urge to retain it back for me or i might never opt for an agent ever and would prefer the conventional booking style.

On first call to customer care, my wife on my behalf, explained them the urgency and briefed them, how due to lack information miss from make my trip has plunged me into the trouble, she requested them to change the ticket, but they simply harshly refused, to give us any sought of help.

On second call, after again repeating the history / urgency, and with all conversation we were given a piece of advice to get in touch with lufthansa, which was not even an operating airline rather just partner airline, and representative made us believe that they are the only ones which who can help us at this point of time, challenging the last hope, and feeling empathic for the situation my wife approached lufthansa customer care, i must say they proved they are professionals, understanding and supportive after all they are foreign company and customer matters to them, therefore on one go they agreed for an alternate ticket and started suggesting the dates as well on my present scenario, but the moment they went deeper they realized an agent in between and then what they said was "we are sorry as the agent is in between then only he can do it we are helpless"

Even i approached information staff / counter airline staff, all were saying it’s because of you are in such trouble position.
I was left alone in a mess. I was running pillar to pillar to timely arrange an alternate ticket as i had legal commitments, during that time both me and wife were busy struggling for alternate options on individual level and off late i booked one directly and updated my wife to request a refund so as to ease the loss.

Third call my wife, requested them that i am not in touch due to lack of local number, despite repetitive statements by my wife that i lack a local number and even she did not knew what was i upto. Hence a long approx. One hour discussion lead to nothing but a policy repetition, case mug ups and on ""40th minute the representative lightly said he will give an alternate ticket"" now how should i take this on a refund call???
When i already booked alternate ticket after getting no response from anyone in due course of time.

Why this was not offered on first call??? When i was in pain and felt harassed and denied entry in the plane in front of a big queue, as if i am a terrorist??? No body extended their phones to me when i pleaded??? A customer friendly agent would have played a dynamic and everlasting role by pulling me put of this situation, failed tremendously, because they proved indian companies are money minded and after their success they forget their customers who actually made them something they are today proud of, my family is your customer since you came into existence and we have always recommended you over other agents look this is what you have gifted us for our years of loyalty, today i wish i would have opted expedia / priceline or a direct airline, at least foreign companies respect their customer and its a globally famous how important the customer is in usa, just opening the office on foreign land or a.com version does not take you to their level. By this approach practice of asking a travel agent to book an airline ticket is flying out of the indian window.
When i was asked about my passport information by before generating confirmed tickets as my journey involved us travel than why they haven’t told me about canada journey definitely required transit visa to [protected]@makemytrip.com.


I would again request you humbly to refund my ticket as mentioned below, i am genuine therefore not requesting you to pay me double or for the additional unplanned cab taxi fares to reach destination. What i am requesting is to refund the route i purchased.

Below all the names of representative to the best of my knowledge, also to remind you on my wife's several request not even one of your senior managers and team leads came into picture rather ensured a silent listening to the conversation which was evident to me, this shows how incompetent the team is and how they are afraid and incapable they are to handle their customers.

Call quality was very clear; rather all calls were more a harassments mentally and emotionally. Can never make up to or pay us for the mental torture and harassment i have been through, but at least can pay my losses.

Call reference id :[protected]
Name of representatives and approx call time :
Deva (10:09pm-24th dec 2015), gurmeet (09:07pm 24th dec 2015) & shalija (10:03 24th dec 2015)

Numbers used by me from igi to my hometown personal number :
[protected]
[protected]
[protected]

All the telephonic conversation was done by my wife, on my behalf to makemytrip, lufthansa (Usa) & air canada. As i was then busy working on practical handling of the situation.

Total expense done by me $756.61 usd arranging alternate solution. Please refund back my money.

Ref: First booking made # NN[protected] booking was made in name of Samantha Yuvaraj for HYD-EWR-HYD| 17 May onward, 12 Jun return.Booking made by Radhika Iyengar (sister)

Above was cancelled on 14 May by Radhika Iyengar and a new booking asked to be made with onward date as 22 May but same return date, AND with explicit mention about the caller not being the passenger and to use the cancelled booking details.

The booking ref INI605B2S616413 was made by agent Naveen kumar mishra and the seat was blocked. Next day the payment was made by pax Samantha Yuvraj and booking confirmed. First Email recieved without pax name. Later when complaint was raised that the booking was incorrectly made in the name of the caller and not the earlier cancelled ticket passenger, the team said they would refund the amount. This simply has NOT HAPPENED. The pax trip was messed up, she lost on hotel bookings and was stranded in Hyd. Now the REFUND is delayed by more than a week saying they are verifying the call trace that happened with the agent who blocked the ticket...

Hi team,

I have paid rs.6357.00 through online transaction to make my trip from my sbi account on april, 21, 2016. The transaction got failed, the amount got deducted from my account and transferred to inb avenues india pvt ltd. But, the amount is not refunded to my sbi account. Kindly request you to take required action and refund my amount.

Thanks & regards,
Surya kumaravel...

I made my booking through makemytrip.com for 7 days 6 nights to Pattaya and Bangkok, Thailand. Overall I felt quite disappointed with their service, going back on commitment, hidden cost etc. I will give the overall experience 0.5 star due to following reasons

1. Flight ticket - Trust me you can
i. cheaper flight
ii. at better timing (not at odd timing) on your own than what is recommended by MMT
MMT will tend to recommend you costlier flight at odd timing.
2. Food voucher -
a. In the name of Indian food, many travel advisors (I saw MMT, Kesari etc.) book the same hotel like Great Punjab in SOI 13, Bangkok. Not sure why because there were at least 5 other Indian restaurants in the same vicinity. May be the restaurant was charging penny to these travel companies.
b. The travel advisors take Indians like herd (a lady carrying flag and many following her is a common sign) to the restaurant
c. Hotel treats travel advisor customers like second class citizen. Even the entry for travel advisor customers / group booking is not from the front gate but from the behind gate as if they have committed some crime.
d. The restaurant
i. gets extremely crowded – long queue for self-service (travel advisor customers are not served; others get served)
ii. AC hardly works – you will profusely sweat if you have got some corner table
iii. provides poor food (Rotten / spoiled /burnt vegetable/ dal etc.)
iv. and poor service (long wait time for refill of rice and chapatti)
we paid 9101 INR for 5 days’ lunch / dinner, which amounts to 1800 INR per day for dinner. I guarantee that in similar amount (or probably lesser amount) you will get much better food and service.
3. Booking experience-
a. MMT is quite prompt when it comes to taking money. There advisors won’t mind you to call even at 12 midnight
b. Once money has been taken they become elusive. They won’t respond to the email, message etc. MMT leadership is another farce who will never look into any reported issue.
c. MMT hires ITC in Thailand. It may happen that MMT would mention that on day X there will be visit to a particular location and ITC can handover different itinerary to you. In the MMT voucher, it mentioned Nong Nooch on 23rd whereas ITC mentioned it on 24th.
d. ITC staff will say, I am just the worker not the owner, you please call Mr. X …
e. If you have done your own booking seeing MMT didn’t organize anything in any given day, you might get into trouble of handling ITC. We had booked SIAM Niramit on 24th seeing no activity by MMT on 24th. I had real trouble just because ITC arranged something on 24th. In fact, our whole family had to go in wet clothes from Coral Island to Nong Nooch village on 23rd because ITC told they won’t be able to make arrangement otherwise even if we delay by 10 minutes. A bus is going that side and we need to go in the same.
f. MMT / ITC will not include best of places like Royal Bangkok palace, Ancient city etc. but will include travel to Gems factory. As if you had gone there to see shopping places only.
g. In the beginning MMT will tell you all sightseeing included. But later they can give you ticket and ask you to make your own arrangement for travel. It has happened to me with Safari world. I was given email, which states Safari world & Marine Park with lunch + transfer + tickets – x amount . Whereas later I was told transfer is not included.

I had booked my bus ticket from delhi to jammu in star bus volvo ac sleeper but at the departure venue instead of volvo bus they send a local sleeper bus.If they are not having such services ask them to edit the details they provide to their customers and stop spoiling their trips and mood.Very disappointing services. Atleast not expected from make my trip such type of services..

Nh[protected] refund 502
Nh[protected] refund 1302
Nh[protected] refund 502

These all are same type of bookings for the same hotel but when i am refunded the money after doing cancellation a month before the check-in dates, i get rs 800 deducted from two transactions as a cancellation fee. When i enquired with customer care, they said the balance of total rs1600 would come to your wallet. This wallet balance will expire in 3 months and you cannot redeem it fully as your bank account balance. How on earth are they believing it to be same.
In order to create stickiness and create repeat purchases, let me tell you that you are going to suffer big time by doing all these fraudulent practices. Even ranveer and alia have been featuring on ads and saying zero cancellation charges.
I hope i get a solution from here as i am fed up of explaining this to your not so caring customer care service.

Dear sir,
Case is like that,
On 17th may 2016 i had did hotel booking via make my trip and did online payment from my icici account worth rs. 1830/-,
But unfortunately due to some reason i had cancelled the booking on 18th may 2016 and as per merchants rule they had refunded rs. 1830/- to the same account from where it had been credited on 19 may 2016.
But now, on 26 may 2016, again that amount rs. 1830/- had been debited from my account from the merchant.
I had talked to icici customer care, that had clarify that amount had been deducted from merchants side.
Kindly solve the issue.
Details are as below:
Make my trip booking id: nh[protected]
Make my trip registered mail id: cpandit8.[protected]@gmail.com
Contact no: [protected]

For my ticket booking id nn[protected] a convenience charge of rs. 1300 is charged.

I noticed this after paying for the ticket. The normal convenience charge is around 200-300 for each passenger. I don't understand how come its double the amount on make my trip. Its simply ripping off the customers.

You show ticket amount of 75000 and then charge 1300 convenience charge and it goes to 77, 000. Clear trip jet airways & eaze my trip have better booking deals then you with just 600 convenience charge and final amount amounting to 76, 000.

I don't understand what is the logic of charging so much convenience charge for these tickets in particular.

I am never going to book any thickets form make my trip again. As its is so misleading and has unreasonable high convenience charges. Its best to stick to eaze my trip or clear trip.

It was a very bad experience to say the least.

Make my trip trip adviser are cheaters.
They do not have seance to talk to the customers, we missed our flight and they do not have supported and guided us, we were helpless and seeking their support but they switched off her phone and after some time get my number placed in auto rejection.

I would strongly recommend to not to take package from Make My Trip.

Thanks
Ashish Kumar Shashi
ashishkumar.[protected]@gmail.com

I had booked a ticket from Ahmedabad to Toronto and cancelled it. I received the confirmation of cancellation and confirmation of refund. The email stated that they have initiated the refund on 22nd February 2016. I have not received the amount till date. I have contacted them so many times. Even escalated the complaint to the management level. I was dealing with Kajal Devi last week and she promised me to get back to me by Monday. I have asked them if they have any update for my refund as it is 4 months now. The amount is not small. It is 30909 INR. I am not getting response from make my trip and I am still waiting for my money to be refunded to me after 4 months.

I have booked delhi - mumbai and vice versa flights from mmt on may 17, 2016. I have been charged twice for single ticket and payment was successful (As confirmed by axis bank over mail). Mmt has sms me 2 reference numbers as well i. E. Nf[protected]p01 (Payment failed as confirmed by mmt over sms) and nf[protected]p2 which was successful. I request you to kindly look in matter. I have already complained in customer care of axis bank and mmt along with nodal officer of axis bank. Kindly help me in this financial fraud.

I had booked a family vacation package to kashmir with makemytrip - booking id is : in1601b8s270362 - from 14th may to 21st may 2016.
I faced following issues.
1. First day pick up - 0n 14th may 2016, from katra railway staton was not done as per the itinerary. I was left stranded in the katra railway station with family and i had to take my own cab to check-in to hotel and thereafter to get dropped at the helipad for the vaishnodevi darshan. I tried reaching tollfree and all numbers that was available with me, not able to reach anyone and response was poor. I lost around rs.1000 for this, more than money it is the agony and waste of time where the entire family had to skip lunch to catch the helicopter on time for darshan due to this.
2. Last day of travel the itinerary given to me by mmt was as follows.

Spicejet
Sg - 127
Departure srinagar (Sxr) sat, 21 may 2016 14:15 hrs
Arrival delhi (Del) sat, 21 may 2016 17:10 hrs

But when i was trying to do web checkin for the same on 20th may evening, i found that this flight has been rescheduled (Delayed) by 1:50 minutes to 4:05 p. M ist, which was impacting my connecting flight from del-blr with indigo.

I tried contacting mmt again, no use at all, no proper response, so i contacted spice jet directly to see if i can take an earlier spicejet flight.
I then understood that spicejet had indicated via mail formally to mmt on 18th april itself on this flight getting rescheduled and mmt had goofed up not intimating me on this.

Spice jet asked rs38k for my rescheduling of the flight, and i was shocked on how to reach del next day.
I then had to book another fresh tickets with indigo and spend 20k more to align my flight from sxr-del to myt del-blr flight later in the day.

Then after 20 to 30 calls to mmt, i was able to connect up with one mr. August of flight booking dept, and he apologized for both the goofups and promised me cancellation of the spice jet flight and refund of whatever would be as per flight company rules on cancellation.

Till now i have not heard anything on if this si done and no response.

I want an immediate response/resolution on the following:
1. Why should i pay the extra 20k for booking new ticket, when the goo[censored]p was done my mmt and for no fault of mine...
2. I want complete refund of this 20k back along with the rs.1000 that i had to pay for the cab from katra railway station, which is again goo[censored]p of mmt.

There is no way on escalation mechanism/contacts wi nnt website for registering complaint and be rest assured of a response.

Hope this will be seen by mmt management and responded to.. With urgency.

I am pretty disappointed with service of mmt and will never recommend to anyone if my problem is not resolved properly.

I got an email from Make my trip on May 13, 2016 regarding a holiday package for For Bali 7 days at Rs. 39, 900 ( discounted price) . I enquired on the same day saying that I am interested, please send me more details. I got an automated email from them saying that the team is working on the same.

After repeated follow ups I still havnt received the said reply. Turns out there is no such package that offers a Bali holiday for Rs. 39, 900 .

Thereby Make my trip is indulging in false and misleading advertisement which is an unethical practice.

Strict action needs to be taken against them .