MakeMyTrip India Complaints & Reviews

Booked holiday package - SIMLA manali package.

28th april suppose to check in hotel mejastic- manali

The room was not up to 10.00 pm

When they offered room, it was very pathathatic condition, so i moved out and stayed other hotel @my cost.

When I contacted they put me on hold one to two hour and not resolved.

please I request you all never book thru this company

The way they talk, call center Reply ...please avoid

I have booked a ticket from ahmedabad to goa & return via make my trip on 17 april 2016. As per the schedule i have booked 4 tickets for 21 may 2016 from ahmedabad to goa. On the return journey i.E. Goa to ahmedabad, instead of booking for 25 may 2016, by mistake i have booked for 25 june 2016. At the time of booking, the ticket shows refundable.

As per cancellation policy of make my trip, the cancellation charges are 2250 + 300 for cancellation between 4 hours to 7 days. I have cancelled the ticket for return journey within 2 hours on same day, however the company has reimburse me only rs. 1, 932/- and has levy the charges of rs.10, 200/- as cancellation charges. You are also requested to let me know where can i escalate the matter, if i will not get the suitable reply.

Here it is worth mentioning that my collogue has booked the same flight ticket via goibibo and he has also cancelled the ticket, but he got the full amount refund.

Hi,
I have requested for a travel ticket to jakarta from chennai starting on 19May2016 and returning on 24May2016and have got it booked it through MMT (using online chat with user Ajeet Singh).

The return flight at jakarta on 24May 2016 is at evening 20.30 reaching KUL at 23.30 the connecting flight date should be next date i.e. 25 May 2016 morning 06.30, however i find it on 24May2016 06.30
Departure
Jakarta ( CGK ) Terminal 3
Tue, 24 May 2016, 20:30 hrs
Arrival
Kuala Lumpur ( KUL )
Tue, 24 May 2016, 23:30 hrs
Departure
Kuala Lumpur ( KUL ) Terminal 2
Tue, 24 May 2016, 06:30 hrs
Arrival
Chennai ( MAA )
Tue, 24 May 2016, 07:45 hrs

Even after multiple reminder over mail to [protected]@makemytrip.com, there was no response till date. Reference ID[protected] has been assigned for my query.

The call centre number was on hold more than 30 minutes, but no body attends the call.

I hve booked a ticket through makemytrip and later i have cancelled the ticket. I have not got my refund till today. On repeated requests also they have not refunded the amount that i'm supposed to get. (Around rs.1000 as told by their represntative)

Details of my tickets:

Passenger name:sairam vankadara
Type: adult
Pnr status: vldmjw
Cancelled

Booking id: nf[protected]
Coimbatore (Cjb) chennai (Maa)
Chennai (Maa) hyderabad (Hyd)
Booked on: 16 dec '14, 22:54 hrs

Cancellation date 21 dec '14, 23:51 hrs
Reference no. In1412r6s169543
Refund amount was not refunded till today.

Dear Sir,

I had tried to book flight tickets from Mumbai to Madurai on 18/04/16 for my parents in the event of my grandmother getting expired. On completion of transaction, I had got a failure confirmation suggesting the transaction did not go through and I will be rewarded with 100 points at the end of re-submitting the transaction. Since there was an urgency and I was not sure on re-attempting with MakeMyTrip, I had to go for ClearTrip.com where the transaction went through successfully . Ticket attached.

After some time I got an email & SMS from MakeMyTrip.com saying the failed transaction has gone through(NF[protected]. I had immediately called MakeMyTrip explaining what the issue was(Reference ID:[[protected]] ) and they need to cancel the tickets rightfully without any cancellation charges. Had to spend nearly 1 hour speaking to Kumar Rohit & Mohammed Ziauddin who had the audacity to keep me on hold for 20mins twice just to listen to my complaint. First of all the officers are not at all competent and do not have the mannerisms to speak to a customer and secondly they were unsure of what they were talking changing statements every now and then. With no solution or reasonable answer, I had to cancel the tickets booked through ClearTrip.com resulting in a loss of 13k (INR Thirteen Thousand)

Am sure many people would have gone through the turmoil and would have noticed MakeMyTrip comfortably changing prices when someone checks in for a particular flight. This is completely unethical and not sure whether this has been raised with the regulatories.

I need MakeMyTrip to pay for the losses incurred and need an apology for adding to the trouble of we losing our grandmother.

regards,
Dhanapandian B (Dhana)
Mobile # [protected]

Dear makemytrip,

Travel date : 16th april - 22nd april

Let me share the worst experience which i had with makemytrip.
I had booked 2 packages for thailand through makemytrip the booking id for the same was in1601b8s218873 and in1601b8s218933. I received all the service confirmation vouchers, hotel booking vouchers and air tickets. The bookings were made by mr. Iftekhar alam.
Upon boarding the plane, we noticed that the food mentioned in our preference was vegetarian food. No one from makemytrip even cared to ask us our preference. That was the first strike which we got.
We reached bangkok, done with the visa process and called the travel agent who was supposed to pick us up from the airport and drop to the hotel. The representative of the travel agent informed us that our services were cancelled. That was the second blow given to us. We called all the numbers mentioned in the service voucher, most of them were not in use, and other were uncooperative. The only information which we could after landing at the airport the services are cancelled and we should call makemytrip. The makemytrip travel agent was unsupportive (Khun pair). She just informed that the services were cancelled and didn’t even give us the local contact numbers. She was rude, arrogant and highly uncooperative. She was not ready to share any other information or any solution for our situation.
We then started calling india (Isd) but the numbers that makemytrip gives for ground support are unable to be contacted internationally. Basically when you are travelling internationally you won’t get any support from makemytrip ground staff and the booking staff won’t know anything what is happening. Somehow i manage to get in touch with the team lead of mr. Iftekhar alam. He was very sweet and he just used to say that the ground staff will get in touch with us. He was not of any help to us.
We approximately called them around 25 time but all was waste of time and money (Isd calling). Hence, we decided to go to pattaya on our own as there was no clarity what would happen. We took a private vehicle and went to pattaya and checked into the hotel.
We repeatedly followup but without any reply from makemytrip. After 2 days mr. Tyron irani contacted and apologies.
This was the most pathetic experience we have. We were in between nowhere by booking with makemytrip.

Not at all reliable . Where the hell do i go whom do i complain feel helpless. The agent which i was given whose name is Anisha Thakur is not even responding even after calling her ten times . Worst experience ever never book a holiday from here . They just dont care.

If you respect your customer kindly contact me and resolve my concerns .


Ill give you a screenshot of when i contacted the customer care the time they put me on hold 20 freaking mins . I will seriously take action against you guys if you dont resolve my concerns.


My booking id : IN1603B0S005299

I have instructed them to book a tickets for 27th April and took all confirmations and it was there mistake in noting the dates and they booked it for 25th april.. I have asked them to provide me with the phone records so that it is confirmed whos at fault..but unfortunately there is no response from them.

it was an international flight from mumbai to doha
doha to london

Hi all, I booked international tickets many times.what I always see is they will increase price immediately while submitting the ticket.in that I thought like ticket costs are increased.again they will keep on increasing when do next submit.the ticket cost is 50000.the same ticket, they increased to 72000. I booked same ticketT 72000.after sometime they bring down again 50000. Usuallyeople in hurry will book tickets like me.i was cheated many times .please never book tickets in make my trip like me.even if you call them to book tickets they will increase the price immediately.they can able to change the ticket price in airline website also.all, please be aware.

Makemytrip fair:
===============
Extremely disgusting unsatisfactory unprofessional service by makemytrip.When they promise something they should keep it up. There is no point in playing with my money.

Makemytrip has conducted a fair on april 9th, 2016 at taj krishna, hyderabad.

The fair was marketed with these clauses
"great discounts upto 10000/- off
Personalized assitance
Free cancellation"

Unfortunately, i have not got none of the above.For any reason, if we wish to cancel the booking made in the fair, free cancellation was allowed.Ivr - [protected] also talks about free cancellation.

The so called expert who handled our case is vaidehi ashwin dalal- vaidehi.[protected]@makemytrip.In mobile - [protected].The expert made me sit for 2.5 hours for just guiding manali tour.She has no idea about what's the correct date to travel.She was calling her seniors for everything and wasted my time.
I asked her to give me a good deal which i won't get it online.She gave 1000/- per person discount and told that whatever deals are online are not stable.She convinced me to travel on may 5th.
And i specifically asked if we could cancel the booking.She said yes.So i booked on april 9th with a booking amount of 5000/- (In1603b0s296927 )

However, to my surprise, i noticed that online i could much a better discount of 1500/- (Hld1500)+ 650/- off . And i also observed that the expert guided me wrongly because if
I travelled on may 5th, as per the itenary, rohtang pass visit falls on tuesday. On tuesdays rohtang pass is closed.

Along with wasting my time, money, fuel, i got wrong guidance. I requested them to cancel my booking and refund my money.I got hurt how they lured customers into fair.

Makemytrip has been extremely unprofessional and making me run behind everyone for refunding my money and still there is no update on my cancellation query:[protected]

I did the following
1) call customer care. They say this booking is offline.So they can't take action on it.
2) called holiday expert vaidehi ashwin dalal and requested her to cancel the booking
3) she said, it is sunday and wait for monday
4) i officially sent a mail to cancel the booking on april 10th 2016 itself.There is no other way to cancel since the customer care does not handle offline bookings.
5) monday i called back.She said her manager will call.
6) manager (Rohit.[protected]@makemytrip.com)called. He was arguing that cancellation is not free.I told him that was the promise in the fair and even the fair related ivr - [protected] also talks about free refund. I told him i recorded the ivr call.
He said he will get back the next day
7) no update on next days
8) called customer care. They said they are helpless only holiday expert can help
9) called expert vaidehi. She raised one query[protected].
10) no updates on the query from the past 2 weeks
11)vaidehi says it is not her hands. Customer care says it is not their hands
12) i escalated three times online
13) no update on query/ refund till 24th april 2016

Hi,
I have booked a ticket from justickets.In for 24th april morning show in hyderabad sushma theater but it was by default selected as 25th date though current date was 24th of april.

So unfortunately i booked for 25th of april which i am supposed to book for 24th of april.

Please cancel the ticket and do the needful of refunding amount.

Thank you,
Satish

[protected]

मेने होटल वोलगा अहमदाबाद 380001 मे रुम बुक कीया था लेकीन मुझको होटल मे रुम नहि मीला. मेने makemy trip पर ओनलाइन होटल बुक कीया था मेरा बुकिगं ID NH[protected] है
मुझे पुरा रीफंड चाहीये.

Sir I had book a flight from New delhi to Mumbai dated 11/05/2016 for Air India which was stated to leave at 7 am and reach at 9 am as i was expected to attend a very important meeting at 10 am.
But somehow i recieve a message saying that the flight had been resheduled from 7 am to 9 am which would make it impposible for me to reach at 10.

Now In the normal case of event when cancellation is done the cancellation charges are justified but in this case i had no choice but to make an alternate arrangement through other channel which had been more costilier as d day was near.

Now as the flight was rescheduled it left me in loop as the steeper cost of other booking and cancellation charges has been big burden for me. Is this the cost i am paying for planning my travel in advance which had to be more cheaper but it has only became dearer.

I had booked package trip from Bangalore-Varanasi-Delhi-Haridwar-rishikesh-delhi-Bangalore.

First leg between Bangalore-Varanisi-Delhi was good. The real problem started when we landed delhi. The taxi driver had vanished from airport with out any information and we had to struggle with make my trip for 2 hours to get a new vehicle. When new vehicle arrived at airport, it was a night mare experience for us. The driver was most arrogant and behaving like a third rate goonda. I was accompanying my aged parents with me and his behaviour towards them was un acceptable. Make my trip had assigned the vehicle from a local taxi stand and not from reputed travels.
I had to fight my case with the driver and had to threaten him with police compliant for his behaviour.

No body from Make my trip even talked to us through out the trip even though they were aware of the problem we had on arrival from varanasi.

Only one person Mr.Manjit from the agency called me few times to check on us.

We had to deal with this bad driver for 5 full days and after spending 2 lakhs, i feel it was a waste of time and money.

till now no one from make my trip has asked for any sort of feed back from me.

I will never use make my trip again and also will never recommend to any body from my side

My booking ID with make my trip is : IN1601B8S108220

We booked 3 deluxe rooms (24-3-16 to 27-3-16) in fabhotel anjuna beachfront through makemytrip.com on 3-2-16 for 6 guests. Our booking was confirm and our mode of payment is pay at hotel (5700 rupees for 3 rooms for 3 nights). But when we reach to the hotel they refused to give us rooms saying that our booking is not confirm. We tell them that we got a msg and email regarding confirmation of our bookings from makemytrip but they did not respond and refused again. So we called makemytrip for that but makemytrip agent said us that he will call us back in 10 minutes after checking our status of booking. Still we are waiting for that call. So we are helpless and has to search for another hotel and at midnight we take another hotel. And for that hotel we paid 30000 rupees for 3 nights just becouse of last minute booking. We suffered and faces a financial loss only because of makemytrips unprofessional system. So we demand our rupees 24000 loss from makemytrip.com

My booking ID number is : NU[protected]
I made booking of Sleeper AC bus but when I have been their, there was no
AC in the bus and seats are also not good.
I want my money back as you have not delivered the services you promised.

I have made a hotel booking thru app .. wen I went to the hotel they said room a are full . So I called customer care n asked for the solution . They told me to wait for 20 mins. I called back again after 1 hour but i was shocked to hear that they couldn't reach the hotel person n therefore 20 mins again they wanted ... it all happend between 2.30 pm to 4.35pm .. they gave a call back at 10 30 pm n asked whether I checked in ... how would I check in without any confimation? Then again 1.30 am in the night they called n informed the alternative hotel .. they asked me to check in at 1.30 ... morning I m getting a call dat 12pm is d check out time . I called them for the solution rite from 10 am and now it's 1.36 pm. . Still I dint get any solution .. I am waiting inside my car for past 4 hours .. I have all d call records of their response ..

I have yesterday booked a hotel on make my trip with the booking id nh[protected] in pushpak international, kolkata on 15th april 2016. After i received the voucher i realized that it was a dormitory but during the booking they displayed the pic of a single room and there was no pic of the dorm.
Thus i asked for the cancellation immediately but they(Mmt) refused saying that cancellation can only be done 3 days in advance. How can one cancel the booking if it is made the same day. I also raised a complaint on mmt website with ref id[protected], but it was not resolved.
Since i had no other option i had to go to the dorm which was in pathetic condition. I had a booking for 3 nights but i checked out today only and thus would ask for a refund of atleast the 2 nights.
Since i have not availed the full services i am entitled for a refund and it all occurred due to misleading pics on their site while booking.
I am attaching the screenshot for the same.
Request you to look into the matter asap.

I bought a indigo flight ticket delhi to gauhati and return through makemytrip. Makemytrip booking id -an[protected]
Name: mercy john, airline pnr refkhk
Date of travel: mon, 04 april 2016

The ticket clearly shows that the baggage allowance is 20kg but at the airport indigo informs me it is a mistake made by makemytrip that the baggage allowance is only 15kgs. After arguments and explanations with the manager at indigo airlines, i had to pay for excess baggage fare for 3 kgs, rs [protected]@ rs250 per kg.

Since the mistake is from makemy trip, i would like a refund of the amount.

I have booked an air ticket to Ahmadabad for my friend in January 2016. the details of booking are as follows:- Date of travel - 07.04.2016, Booking ID - NF[protected]. The charges debited to bank account is Rs 4809/-. Due some reason my friend said to cancel the air ticket and i cancelled on 20.03.2016 and recd a msg that they have recd cancellation request for make my trip booking ID NF[protected]. The request has been submitted and a refund of Rs 2809 will be processed within 5 working days. Its been more than 20 days I have not recd the refund amount and its not reflecting in my bank account.
Kindly revert back on this and help us to get back the refund amount at the earliest.