MakeMyTrip India Complaints & Reviews

Dear ejchac

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned department and post validation we have initiated full refund of Inr 17947/- from our end on 16-Mar-16 towards the original form of payment i.e. in your Federal Bank account. The same should be reflecting in your account as per your bank processing cycle.

Assuring you best of our services.

Team-MakeMyTrip Care

It's been 7 days, 12 mails, 20 phone calls but we never received any resolution.

Dear Chitvan.gupta21

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in reference to your complaint, please be noted that we have already refunded INR 9, 451 /- on 06th March as same would have reflected in your respective payment mode till now.
We thank you for contacting us. Assuring you best of our services.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear Rinky Browny

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear lacremeglacee

We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old.
If just in case your issue still stands unresolved then please let us know, else we are closing this case from our end.

Warm regards
Team-MakeMyTrip Care

Dear suraj vasudev kushwaha

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care

Dear Mr. Kushwaha,

Greetings from MakeMyTrip!!!

In reference to your complaint, we have validated your case at our end and found that on 20-Feb-16 n amount of Inr 3920/- was debited from your account but the booking did not get confirmed. Please be advised that we have initiated the refund of Inr 3654/- today with refund reference number# [protected] the same should reflect in your account within 2-3 working days depending upon your bank processing cycle. And balance refund of Inr 270/- will be initiated by tomorrow.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear Anshul Tripathi

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.


In reference to your complaint, we have found that our management team was handling this case and have resolved this post validation with concerned departments.


If just in case your issue still stands unresolved then please let us know for further action.


Please feel free to call us on our toll free number at[protected] or +[protected]from networks in and outside India).


Assuring you best of our services.

Team-MakeMyTrip Care

Dear Ilyas102

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care

Sir,
I have called you ( Makemytrip) anytime but i didn't found positive response and didn't refund money yet by your.
You say me first time Plz wait 5 hours, than second time 18 /02, third time 21/02 fourth time 23 /02 fifth time 26 /02
I am waiting your yet but didn't refund and didn't positive response yet than i have send anytime Mobikwik transaction history to your saying on this email id..
First. manpreet.[protected]@makemytrip.com
Second. rahul.[protected]@makemytrip.com
What is this?
Plz solve this problem with positive response.
Thanks

Dear Brijeshpandey10

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In Reference to your complaint, we have validated your case with our concerned team and found that on 23-Feb-16 customer has made a booking for Pune to Goa via Bangalore to travel on 26-Feb-16 and as we have logs for every booking made on the website the same has been validated and found that user has selected the dates as 26-Feb-16 for Pune to Bangalore and 27-Feb-16 for Bangalore to Goa.This is not a site issue from our end. Also, as checked with Airline both passengers have utilized the tickets.

Please find attached the Logs for reference.


Assuring you best of our services.

Team-MakeMyTrip Care

Dear soumya.samaddar

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in reference to your complaint, please be noted that we have already refunded INR 12, 390.00/- on 03rd March as same would have reflected in your respective payment mode till now.
We thank you for contacting us. Assuring you best of our services.

Assuring you best of our services.

Team-MakeMyTrip Care

Subject
Reference ID:[[protected]] Full Refund not given on cancellation of flight by airline fault.

Response By Email (Riddhi Jivrani) (25/02/2016 10.54 AM)
Dear Mr. Musrif,

Greetings from MakeMyTrip !

This is regards to delay in processing of refund for Booking ID NF[protected].

We sincerely apologize for the inconvenience caused due to delay in processing the refund.

We understand there has been a delay, but we already have forwarded your query to the accounting team to expedite the refund due to you. We request you to provide us more 96 hours to check and validate the same. We will continue to follow up on the request to get your refund processed in due course.

Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.

For any further assistance, we are available round-the-clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline).You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value you as a customer and look forward to assist you with your travel plans.

Yours Sincerely,

Riddhi Jivrani
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
Response By Email (Riddhi Jivrani) (20/02/2016 05.46 PM)
Dear Mr. Musrif,

Greetings from MakeMyTrip !

This is regards to delay in processing of refund for Booking ID NF[protected].

We sincerely apologize for the inconvenience caused due to delay in processing the refund.

We would like to update you that we forwarded your query to concern team to expedite refund, still revert is awaiting. So we kindly request you to for 5 days, which will end on 25Feb2016. We will continue to follow up on the request to get your refund processed in due course.

Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.

For any further assistance, we are available round-the-clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline).You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value you as a customer and look forward to assist you with your travel plans.

Yours Sincerely,

Riddhi Jivrani
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
Response By Email (Riddhi Jivrani) (15/02/2016 09.28 AM)
Dear Mr. Musrif,

Greetings from MakeMyTrip !

This is regards to delay in processing of refund for Booking ID NF[protected].

We sincerely apologize for the inconvenience caused due to delay in processing the refund.

We would like to update you that your query has been forwarded to the concern team to expedite refund. We request you to kindly wait for 5 days, which will end on 20Feb2016. We will continue to follow up on the request to get your refund processed in due course.

Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.

For any further assistance, we are available round-the-clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline).You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value you as a customer and look forward to assist you with your travel plans.

Yours Sincerely,

Riddhi Jivrani
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
Response By Email (Riddhi Jivrani) (10/02/2016 10.03 AM)
Dear Mr. Musrif,

Thank you for contacting MakeMyTrip Customer Support with regard to delay in processing of refund for Booking ID NF[protected].

We sincerely apologize for the inconvenience caused due to delay in processing the refund.

We would like to update you that your query has been forwarded to the accounts department to expedite refund. Please provide us time till[protected] to resolve this issue. We will continue to follow up on the request to get your refund processed in due course.

Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.

For any further assistance, we are available round-the-clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline).You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value you as a customer and look forward to assist you with your travel plans.

Yours Sincerely,

Riddhi Jivrani
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801


Customer By Email (MANDAR MUSRIF) (09/02/2016 05.25 PM)
MakeMyTrip,

I have attached mail from airline for full refund.
Now I want my money within 5 days otherwise I will go to the consumer court.


Mandar Musrif,
Sr. Associate QA – DM&T-Dubai
Mobile: +91.[protected]
Desk: Ascendas 5th floor IPAD51101
SYNECHRON -
- 4, 000+ professionals globally.
- USA | Canada | UK | The Netherlands | UAE | India | Singapore | Hong Kong | Japan


From: MakeMyTrip [mailto:[protected]@makemytrip.com]
Sent: Tuesday, February 09, 2016 4:39 PM
To: Mandar Musrif
Subject: Reference ID:[[protected]] Reference ID:[[protected]] Full Refund not given on cancellation of flight by airline fault.

Ref No:- BOM/CC/MM/190116/3395073
Name :- Mr Hemat Musrif
Email Id:- [protected]@synechron.com
Date :- 29th January 2016.

Dear Mr Musrif,

Thank you for choosing Jet Airways for your travel requirement. This is with reference to your email dated 18th January 2016. I sincerely apologize for the delay in response.

It is indeed very much concern to note your experience on cancellation of the flight 9W2492 from Indore to Pune of January 3, 2016.

Mr Musrif, allow me to share with you that every aircraft has a routing pattern, hence any delay/cancellation in any of the sectors will have an impact on the remaining sectors. From our records, we find that the arrival of this flight was cancelled due to heavy rains at Chennai and water logging on the runway and the same aircraft was schedule to operate to Indore.

You will appreciate that as an airline we do all possible to operate our flights on schedule. I am sure you will understand that due to various factors we are unable to guarantee the scheduled arrival and departure timing and therefore do not form a condition in the contract of carriage.

We understand your concern due to cancellation of this flight you were unable attend Meeting and booked another flight to Mumbai and connected to Pune by road ways. I sincerely regret for any inconvenience caused to you as a result.

Further, we are concerned to note your comment that the refund has not processed by your travel agent.

As per our records, we see that your ticket[protected] status is reflecting as refunded, this cancellation was due to heavy rains at Chennai, guest are given full refund.

Requesting you to kindly contact your travel agent for the refund.

Thank you for communicating with us. We value your support.


Sincerely,

Meenakshi Mantri
Guest Relations
Jet Airways.

kaledonia ( HDIL ), 4th floor ] Andheri –sahar road, ] Andheri Railway station east ] Mumbai 400069 ] India]
Meenakshi.[protected]@jetairways.com ] www.jetairways.com


CONFIDENTIALITY / DISCLAIMER NOTICE : The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet Airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of Jet Airways. Jet Airways (India) Ltd. http://www.jetairways.com
Ref No:- BOM/CC/MM/190116/3395073
Name :- Mr Hemat Musrif
Email Id:- [protected]@synechron.com
Date :- 29th January 2016.

Dear Mr Musrif,

Thank you for choosing Jet Airways for your travel requirement. This is with reference to your email dated 18th January 2016. I sincerely apologize for the delay in response.

It is indeed very much concern to note your experience on cancellation of the flight 9W2492 from Indore to Pune of January 3, 2016.

Mr Musrif, allow me to share with you that every aircraft has a routing pattern, hence any delay/cancellation in any of the sectors will have an impact on the remaining sectors. From our records, we find that the arrival of this flight was cancelled due to heavy rains at Chennai and water logging on the runway and the same aircraft was schedule to operate to Indore.

You will appreciate that as an airline we do all possible to operate our flights on schedule. I am sure you will understand that due to various factors we are unable to guarantee the scheduled arrival and departure timing and therefore do not form a condition in the contract of carriage.

We understand your concern due to cancellation of this flight you were unable attend Meeting and booked another flight to Mumbai and connected to Pune by road ways. I sincerely regret for any inconvenience caused to you as a result.

Further, we are concerned to note your comment that the refund has not processed by your travel agent.

As per our records, we see that your ticket[protected] status is reflecting as refunded, this cancellation was due to heavy rains at Chennai, guest are given full refund.

Requesting you to kindly contact your travel agent for the refund.

Thank you for communicating with us. We value your support.


Sincerely,

Meenakshi Mantri
Guest Relations
Jet Airways.

kaledonia ( HDIL ), 4th floor ] Andheri –sahar road, ] Andheri Railway station east ] Mumbai 400069 ] India]
Meenakshi.[protected]@jetairways.com ] www.jetairways.com


CONFIDENTIALITY / DISCLAIMER NOTICE : The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet Airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of Jet Airways. Jet Airways (India) Ltd. http://www.jetairways.com==================== Message Attachment ====================


Best Regards,
MakeMyTrip Team
Download MakeMyTrip Mobile Apps
Give Missed Call to[protected]

Dear mails2mandar

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care

Dear Mr. Mandar,

Greetings from MakeMyTrip!!!

In reference to your complaint, we have validated your case with our concerned team and also with airline and found that there was an involuntary flight cancellation from airline’s end. Initially an incorrect refund of Inr 631/- was processed from our end as airline did not mention any remarks and update in the reservation. Now, we have received a confirmation from airline regarding full refund and same has been claimed from Airline. Accordingly, we have initiated balance refund of Inr 5700/- from our end on 29-Feb-16 with refund reference number#[protected]. The same should reflect in your account within 2-3 working days.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear Tridip C

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Refund not provided even after repeated reminders and phone calls
This is regarding the most unethical and unprofessional way of how MMT had dealt with a case due to a technical fault at

their side.

We have made a round trip booking (BLR to CBE and CBE to BLR) via MMT web portal. Due to a technical system failure at MMT

side, the return journey transaction was failed, however the entire amount was deducted from my account (13, 732 Rs).We got

confirmation only for the onward journey. Upon calling MMT customer service, we were advised to perform a new booking for

return journey and the amount will be refunded for the same. We did a separate booking for the return journey and MMT had

refunded the partial amount (Rs 5509) to my account. MMT also confirmed that the onward booking is intact and there

shouldnt be any issues with it.

We didnt think in our wildest dreams that we will face a nightmare with our onward journey as well. Upon arriving at the

airport, we were informed by the airline authorities (JetConnect) that the onward booking details were not reflecting in

their database. We were left stranded and MMT representative told us to purchase the ticket across the counter and the

fare difference will be refunded by MMT. We had to purchase the ticket at an exorbitant price the airport to proceed with the journey. The MMT representative also mentioned that the amount paid across the counter will be refunded as it was a fault at MMT side. As per his advice, we have sent the e-ticket, Iterinary and the receipt of payment to [protected]@makemytrip.com and vishal.[protected]@makemytrip.com but in vain. Till date, there is no progress on the refund process. We have got email communications from makemytrip representatives that the amount will be refunded and we will be using this as a legal document to file a case against these notorious thugs.

The amount to be refunded is inclusive of the onward journey booking made online and the fare difference paid across the counter.

PLEASE NOTE THAT WE WILL PROCEED LEGALLY IF THE MATTER IS NOT SETTLED IN 48 HOURS.

The booking ID is NF[protected].

Dear Harish1582

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have found that our concerned department is handling this case. Please be assured that post validating your concern they shall take this matter to closure on priority.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear Maddy001

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.


In reference to your complaint, we have validated your case with our concerned team and found that on 21-Feb-16 customer has done three transaction to make Hotel bookings. The first transaction was failed and no amount has been charged. As you also have mentioned that you have entered a wrong OTP. So, without correct OTP there is no possibility to charge from someone’s account. And for other two successful transactions confirmed booking was generated as (NH[protected] & NH[protected]. We request you to please check with your bank to trace the transaction. We thank you for contacting us.


Assuring you best of our services.

Team-MakeMyTrip Care

Dear Vmishradr
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have found that our management team is handling this case. Please be assured that post validating your concern they shall take this matter to closure on priority.
Assuring you best of our services.

Team-MakeMyTrip Care

Dear Ambarish Guha

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care

Dear Ambarish Guha

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned department and as per technical booking logs found that no deal code (MMTSALE) has been applied on this booking. So, we regret to inform that no cash back is applicable against this booking.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear Chandrumh

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care

Dear Mr. Kamra,

Greetings from MakeMyTrip!!!

In reference to your complaint, we have validated your case with our concerned team and found that initially the amount of Inr 4342/- was charged against online date change on which date change was not done. There was a confusion due to automation error as passenger has cancelled this booking later and refund for Inr 4342/- was not done from our end. Please be advised that on 1-Mar-16 we have initiated the refund in customer's PAYTM account and should reflect in account within 2-3 working days depending upon bank processing cycle.

We apologize for all the inconvenience and thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care