MakeMyTrip India Complaints & Reviews

It is to be inform that I have booked a online executive room at Hotel Delhi Pride, New Delhi NCR 12A/28 WEA Saraswati Marg, Karol Bagh New Delhi, INDIA for dated 17.03.2016 with my family through makemytrip.

Makemytrip Booking confirmation ID is NH[protected] booking date 10th March -2016.

For your information, my flight was very delayed and arrived at hotel around 9 PM with my family without having lunch and than hotel manager said that your accommodation has been arranged to other hotel. When I checked that secondary hotel the rooms were so cheap and non comfortable. I asked immediately that I want my rooms which I have booked through make my trip, and than hotel manager we don't have executive of any rooms available that has already been given to some other customers which was for me so astonished. I asked the reasons but they have just given excuses and all. Till 11 PM no hotel has been given to us and my wife & my kid was so much hungry and tired which is really hurts to me. This is only because of duff and dull hotel management. Finally they have arranged a hotel for me which was around 4 Kms away from this hotel. The room which they have given was only Super Deluxe room and when I Checked in secondary hotel, no dinner facilities were there. I was really feeling helpless. During sort out and finding accommodation I lost my Ray Ban Goggle which costing to Rs. 5500/-

The contact Nb. of Hotel is[protected], 91-[protected]

I would request to kindly take a hard necessary in this regard and Compensate me.

I have booked ticket (booking id- nf[protected] on 16th jan, 2016 from varanasi to delhi but on airlines platform. Ticket cancelled by medical officer on varanasi. And make my trip returned amount of rs. 1689/- after deducting rs. 900/- of their charge (rs. 300/- each person) on 6/2/2016. But as i talked to spice jet airways customer care no. They said they have returned full amount to 'make my trip' & another amount of rs. 6981/- on 02/03/2016 but 'make my trip' doesn't refund amount of rs. 6981/- to my account.

I had made a Hotel booking of Rs. 3287 through Makemytrip App on 13.03.2016. For the same booking, Makemytrip charged me twice and debited twice the same amount of Rs. 3287 for single booking. I have received the confirmation from my HDFC Bank credit card as well about the double payment. On seeking refund, they initially said that they have received only one payment (whereas my HDFC bank confirmed double payment) and now they are not responding at all or delaying the refund.

I am roshan o b had booked two train tickets on makemytrip.com, which was not successful but an amount of RS 2022.53 was deducted from my account on 17 march 2016 but till date no refund had taken place .my booking id is NR[protected] .i hereby request to provide refund of the amount

17.03.2016

To,
Shri. DEEP KALRA, Chairman & Group CEO
MAKE MY TRIP.COM

SUB: MY BOOKING ID NO. IN 1601B8S099463

Respected Sir,

I booked my holidays through Make My Trip from 08.03.2016 to 17.03.2016 and experienced dreadful / horrible & unpleasant holidays during our entire stay. I would like to share my experience with you and I am not interested in apology from you but want compensation for the trouble/Mental anguish/torture given to me & my family.
1. My first interaction was with Ms. Shivani Tandon, Travel Expert,[protected]/extn. 3839. This lady is most incompetent/incapable/hopeless and not fit to become Travel Expert. She does not have any knowledge of hotels/ places / distances/ condition of the hotels etc. Lacking expertise in travel industry. When I contacted her on 11th Jan., 2016, I explained her my requirements, travel plan, my preferences of hotel, our comfort zone, our age etc. It was specifically/repeatedly told to her that since I will be travelling with my wife and other couple (in all four persons), I need hotel with four star facilities regardless cost.
2. Ms. Shivani Tandon arranged my holiday booking for the period 08.03.2016 to 17.03.2016 (Nine nights & ten days) i.e. from Mumbai to Amritsar to Dalhousie to Dharmashala to Chandigarh to Mumbai with hotel stay at Amritsar, Dalhousie, Dharmashala & Chandigarh. She had also booked my air tickets from Mumbai to Amritsar & from Chandigarh to Mumbai. She had arranged car for travel from Amritsar to Dalhousie to Dharmashala to Chandigarh. She had also planned our itinerary for all the places.
3. My Mumbai to Amritsar flight was booked through Spicejet and Chandigarh to Mumbai by Indigo. Ms. Shivani Tandon who had booked my entire holidays did not know that we will be carrying baggage’s for our stay for nine nights. Such an irresponsible attitude. While going from Mumbai to Amritsar Ms. Shivani Tandon booked us in Spicejet with only hand baggage eligibility/allowance. This is nothing but foolishness/stupidity. I had to pay Rs.1600/- to spicejet vide receipt no.502541 dt. 08.03.2016. Ms. Shivani Tandon did not inform me about such kind of deal. I want refund for this entire amount from Make My Trip because ticket issued by Make My Trip shows that I was allowed to carry 15 kgs per person.
4. The car which was arranged for us was without any carrier and there was no space for baggages. At the end, this problem was solved and owner arranged to fix up carrier to his car.
5. My first stay was at Hotel Sallow International, Amritsar from 08.03.2016 to 10.03.2016. This hotel is in filthy area near Amritsar Bus stand close to many urinals, garbage ground with lots of animals around. It was crowded place & lots of indiscipline traffic around. Hotel itself is filthy and rooms were very small & tiny/stinking &rotten smelling. No décor etc. Had problem with their Air-conditioner. Only one person could move in the room due to shortage of space. The owner showed me his e-mail received from Make My Trip where I found that Make My Trip paid him Rs. 639/- per day for the room and Ms. Shivani Tandon told me on 11th Jan., 2016 that hotel room rent is nearly Rs.3, 000/- per day. In fact I suggested her few hotels but she did not book them. By doing this Ms. Shivani Tandon had cheated me and looted my money. She was trying to save money for Make My Trip and putting me into inconvenience for the reasons best known to her.
6. I immediately contacted Mr. Sohaib Pathan on 8th March, 2016, (after reaching Amritsar) from Operations & Reservation department, Executive Domestic Operations, ext.44017 & Office no.[protected]. This person wrote to me on 12th Jan., 2016 that he will be my single point contact and for any problems during my holidays I should contact him. Mr. Sohaib Pathan showed his inability to help me and put me to Mr. Himanshu Panchal another executive from Customer Support department who only apologized and did nothing. Himanshu Panchal started giving me stereo type /standard answer. My wife also spoke to him and requested for better hotel for which he told us that we had to pay Rs.14, 000/- extra for better hotel. I made many calls on my mobile to your executives but they did not bother to help me and we had to stay in such a shabby hotel for two nights. During my stay I found many good hotels around and in good locality which were between Rs.2000/- & Rs. 2, 500/-.
7. My second stay was at Dalhousie from 10.03.2016 to 13.03.2016. We stayed in Hotel Bombay Palace. It was same story here also. No water in the room for no. of times. We had to bring buckets from elsewhere. No hot water. No heater was provided. They demanded money for providing heater in the room. No breakfast was available before 9.00 a.m. In this hotel ground floor is under total renovation and there was no maintenance of first floor. Door locks were damaged and could not repair it. This hotel was also shabby, stinking and poor quality. No proper reception. Receptionist is used to sleep/ disappear in the night disconnecting intercom. I again contacted Mr. Sohaib Pathan who was not available on the number given by him. While I was standing in reception area of Bombay Palace, I found that they were charging Rs.550/- per room per day and Ms. Shivani Tandon charged exorbitant amount from me.
8. Our third stay was at Dharmashala in Hotel Anand Palace from 13.03.2016 to 16.03.2016. This hotel was ok. But again poor maintenance. Poor quality of Pillows & cover/bed sheet etc.
9. Though our stay at Dharmashala was up to 16.03.2016, we left the place on 15.03.2016 and proceeded to Chandigarh. The itinerary provided by Ms. Shivani Tandon says that it takes six hours to reach Chandigarh from dharmashala. But in reality it takes minimum eight hours due to ghat section etc. How can person start from Dharmashala after breakfast and reach Chandigarh in the afternoon and visit Rock Garden, Rose Garden, Museum & Art Gallery. Only Shivani Tandon can able to answer.
10. We did not stay in Hotel marc Royale at Chandigarh because this hotel was very far from main town almost 15 Kms. away from main city. Outskirts of Chandigarh main city. Again filthy area. No restaurants around. No good locality. We stayed in Hotel Hometel group of Sarovar Hotels and had to spend from our pocket.

MY CONCLUSION:-
1. Make My Trip is a cheater/fraud Company and loot their customers by providing substandard/low budget hotels. The room which costs between Rs.500/- to Rs.800/- Make My Trip charge exorbitant amount from customers. You provide very average hotels not worth staying for the people like us.
2. Executives of Make My Trip are fraud. They are with you till the time they get full money from customer. Does not know ABC of Travel business. They have not visited hotels personally which are on Make My Trip list and hence do not understand before offering them to customers.
3. Ms. Shivani Tandon, Sohaib Pathan, Himanshu Panchal are incapable, ineffectual, incompetent and hopeless executives of your company. If they remain with you for more time, I am sure you will lose your business slowly but surely.
4. I am hundred per cent sure that you must have earned not less than Rs.40, 000/- from my package paid to you.
5. At Amritsar and Dalhousie, hotels are managed for few individuals who do not know anything about service industry. Owners are not staying /visiting hotels for months together.

SUGGESTIONS:-
1. Make My Trip should give three different set of hotels with different cost. Customer will then have choice to select from list of hotels.
2. One executive should be available to help in emergency.
3. When you plan customized tour, how can you plan tour to your benefits financial wise and not to the satisfaction of customer.
4. When we had given you all the details of the age etc. then how can you place us at inconvenient place, unhygienic environment, without proper facilities etc.
5. I know for sure that Make My Trip is not running trust and you also want to earn profit. But at what cost? By putting customers into trouble.
6. Your executives should visit all the hotels on your participants list and make sure that those hotels are worth staying for the customers like us.

MY CLAIM :-
1. I want refund of amount Rs.1600/- paid to Spice jet.
2. I also want some portion of amount paid to hotels as damages for mental torture/agony.

Regards,

RAMESH M. PRIYOLKER
ADVOCATE-HIGH COURT, MUMBAI

I have made a flight booking costing 8333 RS, but the amount is deducted twice. (8333+8333) Rs. MakeMyTrip also confirmed the receipt of amount twice. Now when I am asking to refund extra amount they asking bank statement details and all, I have already provide once, but i should not provide my bank or my personnel details again and again. rather they should check with their accounting department or concerned bank for any other transaction details. It's been long for my being registered complaint, no action done so far. please help.

Thanks in advance.

Make my trip lured me into doing hotel booking in their site showing the free room night offer and they say now that the offer code was expired now within a month of booking even without intimating me. When I called the Customer care, they lied that a mail was sent to me telling about the expiration of the coupon. I checked the website also where nowhere it was mentioned about the expiration of the coupon but maybe it was buried in between hundreds of Terms and conditions which would amount to cheating unsuspecting customers. These kind of sleazy offers with hidden conditions actually lose the faith that customers like me have on Make my trip. I went for booking on Make my trip in light of these offers when clearly Goibibo had better rates.

I had booked a hotel on 22nd Jan, 2016 for stay in New York for 30th Jan for one night on Make My Trip and paid INR 7661. Later on, I had to reschedule it for 2nd Feb.

I put in a request under Manage Booking on 27th Jan and also called them on 28th Jan. They sent me a payment link on 28th Jan but the payment did not go through because of some problem at their end. They said that they will resolve the problem and get back to me on 29th morning. No one called me on 29th morning, so I called them back.

They had still not resolved the problem and asked me to wait for some more time as they had written to the concerned department on high priority.

In spite of making numerous calls, the problem could not be resolved. As there was not much time left to change the booking, I called the hotel directly but they could not make the changes as the booking was done by a travel agent.

I kept calling Make My Trip on 29th Jan, but every time they had the same thing to say. That they have written to the concerned department and it is on priority and the issue will be resolved soon. That someone will call me in 4-6 hrs. By that time, it was past midnight.

When I asked to talk to a senior, I was told that they cannot do so. I also wrote to [protected]@makemytrip.com, but have just received a standard reply. If the booking was not changed in next 12 hrs, then this booking would be null and void as it will be of no use to me. I would have to make a new booking at the hotel and make full payment again.

I could not cancel this booking for full refund as the cancellation date was till 28th Jan.

I had to book this hotel again from another website for 2nd Feb and made the payment again. When I called Make My Trip, I was told that I will get my refund in some time. It is now 2 months and my refund is pending.

I request to take a look into this matter and resolve it at the earliest so that I can get my refund.

I have been constantly in touch with one Ms Rittika Chakraborty and she assured me that they will take care of the matter and will refund me soon. But I am yet to hear back from them.

Booking Id: IN1508B4S659221

Feeling really disappointed and upset on how MakemyTrip deals with their customers in case of mishappening / road accidents while on trip. Yes, I am talking about accident that occurred in Mysore on 27th Dec 2015, where my son, daughter-in-law and my grand-daughter came into death trap.


This is regarding Booking Id: IN1508B4S659221 in the name of Puneet Garg done for Bangalore-Mysore-Ooty from 25th Dec to 30th Dec where city transfers were made through taxi. However on 27th Dec 2015, due to negligence of driver, their car met with a serious accident in spite of warnings that were given to driver by my son and daughter-in-law. My son had been fighting for life for 5 days far away from family and is on bed since then. But as a service provider, MakemyTrip don’t even have sympathy to ask or give help to your customers if they fall into these type of situations. I know that my daughter-in-law got few calls on first couple of days but at that time she was not in position to talk, but later on when she approached MakemyTrip for help and arranging air tickets back home etc, MakemyTrip officials people stopped answering her calls.


My daughter-in-law used to get calls from Kritika Singh from MakemyTrip head office if any help is required, but when she asked for help, she stopped talking. So the calls were just made for the sake of name. Is this the right way to deal with the customers? I would like to ask the leadership team and management team of Make my trip that you take the money well in advance from customer, you have your organizational friendly policies where only organization is at Win situation, so WHY MakemyTrip DON’T HAVE ANYTHING WHEN SUCH ACCIDENTS OCCUR. Where customer should go and ask for help.

Due to rash driving of that un-experienced driver, my son has got hip bone fracture and multiple facial bone fractures and he is going to be on bed for another 6 months. MakemyTrip has spoiled his life and our lives as well. It just means that whether a customer live or die, MakemyTrip need money which is always paid upfront. Right? Shame on You!!

This is worst level of service one can ever receive. Pathetic!!! Now I want MakymyTrip to refund entire vacation of Rs 51K along with the Hospital expenses (6 Lakhs) and extra travel expenses (1 Lakh) that were incurred.

Thanks,
Ashok Garg
Sr Manager Punjab National Bank

I booked my 2 day journey to Germany online from Mumbai to Dusseldorf (DUS), Germany (via Abu Dhabi and Munich, Germany (2 stopovers)) from Make My Trip (MMT) on 11th Nov 2015.I could have taken direct cheap flight to DUS instead of two hops, but I had to deliver the parcel to my friend in Munich airport and then move to DUS as the halt was about 2.5 hrs.
On 25th @Mumbai airport, i specifically asked Etihad, to offboard my luggage at Munich and asked the boarding pass for the same. When i reached Abu Dhabi, to my surprise i was offered a direct ticket (even issued a new boarding pass to me without my concern) to Dusseldorf instead of going via Munich and the reason for the same was the flight from Munich to DUS was cancelled. When i insisted (after 30 mins debate) that i would bear the expense for Munich to DUS, they allowed me to board flight till Munich and asked me to contact travel agent (MMT) for return flight confirmation.Immediately i contacted MMT via email (and i tried contacting them through out my journey), there was no response. All i saw was somebody else's name on my return ticket back to Mumbai. Etihad refused me to issue return ticket at Germany airport and as my visa was issued for 5 days, I had to book another ticket immediately. When i came back to Mumbai, i contacted MMT to refund the amount, they are just ignoring the fact that Airline never said the flight is cancelled and instead of refunding me the amount, they cancelled it without my permission and returned me Rs 4346 which they should have refunded me Rs. 23, 000.
MMT did cheated on me and did a fraud by allocating the same ticket to somebody else as well and refusing to refund the amount. They don't even care to reply me when i was abroad and listen to me. Thankfully i did had enough credit balance and purchased another ticket, else i would have ended up in a Jail. Can you please help?
Booking Id: NN[protected]
Travel date: Nov 25 2015
Return Date: Nov 28 2015
Airline PNR: MRHLYM

Company name : makemy trip
Booking id : nh[protected]
Name of hotel : united 21 resort, mahabaleswar


Really disappointed when i came to know that there is a rate difference between quote stated by hotel sales team on call and what i booked on make my trip. On call with united 21 resort, i came to know that deluxe a/c room including breakfast is charged @6400/- excluding taxes and i have paid @10945/- excluding taxes to makemy trip. Such a huge rate difference. Recently went online and tried to check the current booking amount stated in website and was shock to see that suite room including breakfast has been quoted at rs. 8260/- which comes in higher category.

Your customer care team told me to drop the email for the rate difference and sorry to say such a customer service just to cheat customer is given b y makemy trip.

I am been fooled by showing discount offers and charged higher from existing. Can you please come as earliest.

Regards,
Abhishek mittal
[protected]

Please find below the chain of conversation (One_sided) that i had with mmt thinking someone would reply

-we have been to manali for our honeymoon and this is the room you guys have provided us with even after specifically asking for 3 star category hotels. Pfb images of the hotel room attached. After speaking to you guys continuously for three hour in freezing temperatures, we went ahead and booked other hotel for our stay in manali. And after 5 days we received a call from supervisor- sudeep kumar and we have had a chat with him regarding refund of our stay. He said to mail all bills and images so that he will look into the matter and do the needful. And the same was shared at [email][protected]@makemytrip.com[/email] from the mail id mentioned above. My demand for refund is 12 thousand i.E. 9000 for the hotel charges and rest 3000 for honeymoon inclusions. We also tried to attach the same below ( both hotel pics and refund bills) but i guess it only attaches one file. Request you as well to look into the matter and make the refund at the earliest possible. In case any further clarification is required regarding bills and stay in manali, you can directly contact the hotel guys on the telephone numbers mentioned in the below attached bills. Many thanks

The only reply i got from mmt which was of no use

-dear ms. Agarwal, with reference to your e-mail, we have cross checked the details for this booking id in1602b9s107667 in our system and found that your concern has been resolved by our call centre team. If the concern was not resolved then we request you to send an e-mail to [email][protected]@makemytrip.com[/email]. For any further assistance please call us on our toll free number:[protected] – from mtnl/bsnl phones[protected] – from other major operator you are welcome to write to our management with feedback about our services at [url]https://support.Makemytrip.com/customer_complaint/new_complaint.Aspx[/url] we value your business with us and look forward in assisting you with all your travel plans. Thanks and regards paras gupta makemytrip india pvt. Ltd., tower a, sp infocity 243, udyog vihar, phase 1 gurgaon, haryana - 122016, india toll free:[protected] e-fax number is[protected]

And after this, it was all one sided conversation which was really frustrating pfb

-could you please let us know what is the status on the refund? Its been long time since we got any update from you guys on this. All we get to know from you is that some department is working on it. And as per your previous mails, we have even written to the mail id mentioned by you ([protected]@makemytrip.com), but we didnt get any response on that so far. Please let us know by when can we hear from you and if not we will atleast take this matter to social media and consumer court as we have all the evidence needed. (Recorded phone conversations, hotel pics, bills etc..). Numer of times customer has tried:10

-this is heights! Boss what kind of service do you guys provide to your customers? Seriously this was not at all expected from mmt. I dont think even these escalations are doing any good on our part. All i do is i escalate the matter and it stays in that list for few days and the most annoying part is that they move it to resolved category. Awesome. Do you guys at least care for your customers or you speak to them till your job is done and let them go to hell? Could you please let us know what is the status on the refund? Its been long time since we got any update from you guys on this. All we get to know from you is that some department is working on it. And as per your previous mails, we have even written to the mail id mentioned by you ([protected]@makemytrip.com), but we didnt get any response on that so far. Please let us know by when can we hear from you and if not we will atleast take this matter to social media and consumer court as we have all the evidence needed. (Recorded phone conversations, hotel pics, bills etc..). Number of times customer has tried:10

Hi Team,

I have raised 2-3 requests and called make my trip customer care atleast ten times to avail LTA certificate. It is hardly one day job to extract details verify and provide certificate but from last 15 days I have no response. I need my LTA certificate with amount split and IATA number on an urgent basis. I need to submit before 22 March due to year end closure.

The service request raised in not with L1 team, I have escalated to management and surprisingly no response from management as well.

Service Request ID :[protected]
Booking ID: Mentioned in service request

I had booked a ticket for a flight from Delhi to Guwahati on 20Mar using the app. However even after making the payment the page asking for passenger details did not appear and now my ticket is booked in an unknown name. May I request you to change the booking in my name or ensure that my full amount is refunded immediately so that I can book a fresh ticket. My name is Rita Deb and the ticket is booked in the name of Arti Yadav. My id no is NF[protected] and my ticket no is 015MEY1KM for flight number I52875.

Hi,

With reference to the mail below, I have been running between airfrance & cleartrip to get my refund on compassionate grounds.Air france says i need to check with cleartrip & cleartrip says viceversa. Cleartrip has to take the onus when i had booked the ticket through you.

Can some one check this & provide a resolution & credit the refund to the original payment method at the earliest.

Regards,
Angelo

Dear Angelo,

Thank you for writing to us regarding your refund query for Trip ID: [protected].

We apologize for the delay in replying to your e-mail and also for the inconvenience caused to you.

We would like to inform you that, a Refund Application (RA) has been issued with the Airline, however the RA is not yet authorized by them. Hence, the refund is still pending with the Airline and our team is checking with the airline for the same.

Please note, the RA procedure takes 40 - 45 working days. Once the refund is authorized by the airline the applicable amount shall be processed within 10-14 working days from our end to the same account which was used while making the payment, depending on the issuing bank.

We appreciate your patience and co-operation in this matter.

For further assistance, please write to us at [email][protected]@cleartrip.com[/email].

Thank you for choosing Cleartrip.

Regards,
Alpana Majalikar
Customer Service Executive
Cleartrip Customer Care
[url=http://www.cleartrip.com]Cleartrip | Flights, Hotels, Packages, Buses, Trains[/url]

I paid an amount of Rs 2756 on 07 February 2016 through PNB net banking to online travel agency Make My Trip account for an online transaction. That online transaction was not successful. But the amount of Rs 2756 was credited to Make My Trip account. Make my trip did not refund this amount to my bank account till date despite making requests repeatedly.

I have faced the following problem for booking id nf[protected] using the flynow code.
Have not recieved the cashback of 1200 .

Now contacting with the mmt customer care (Which is absolutely rubbish).They till me that it was not valid for icici bank .They have altered the t&c in their add and now sending me that link which does not contain icici bank .


Asusers of this forum like mr.Vaibhav chowdhary rightly point out(In another complaint) the archives are telling a completely different story (Clearly mentioned on all tuesdays applicable to icici bank), than the one mmt is projecting .


It is clear that mmt has altered and forging the t & c in their adds to decieve the customers now.
Its a big scam . They are not fulfilling the cashback promise and making a fool out of all o[censored]s .

The mistake has been made on their part and they are not ready to accept it . Instead they are blaming the general public for not reading the t&c .So many people will not make the same mistake (This forum itself has about 10 users posting the same complaint)

As already pointed out the customer service is absolutely useless .They say that it is not valid on icici bank transactions .
Let us hypothetically assume that you are telling the truth ( which you are not ) :-

Could you care to explain why the coupon code got applied successfully when i was doing the transaction with a bank ( which you say was not eligible for the cashback ) ?
In my common experience i have noted that whenever i try to apply a coupon which does not have the offer valid for the bank through which i do my transaction, it clearly gives me an error message stating that the offer is not valid for the bank through which i am doing my transaction !!!

Had you been telling the truth, i would have got that message, instead i got a message of the coupon being successfully applied.
.

Bloody cheats .

Booked North East tour for 3 adults. Full payment was made on 2nd March. No acknowledgement has been made till date. Our trip starts on 25th March, yet no air tickets, hotel vouchers have been issued. While making bookings your executives call up like pests.
While delivering however, make my trip fails to keep any of it's commitments.

Reference id:[[protected]] booking id nf[protected]

I tried to modify my booked flight on 18 th feb. Make my trip had to charge me rs. 3012/- for trip modification, which i paid through my mobikwik wallet.

This transaction failed and i called up the customer care, they promised that refund would be provided in maximum 5 working days

I am still waiting for refund and it is nearly a month now. I am regularly following up with them through email and phone but everytime i send an email i just get some assurance and they request for some more time

As per the email that i just received, they have requested for some more time till 19th march.

Hi i booked my package of 49000 on 21feb but as i strted my trvlng i got d nws f haryana riots on my way to delhi cz of dt i canclld my package .i got a mail frm trip site to gt my refund within 3 wrkng days .many times i called to customer care too thy gave me 10 days time but now 21 days over but havnt got a single penny f refund .customer care ppl r giving me further dates only .got many mails regarding refunding money showing dat refund is in process from last 3 wks .plz help me m very upset n confused