MakeMyTrip India Complaints & Reviews

Booking Id: IN1508B4S659221

Feeling really disappointed and upset on how MakemyTrip deals with their customers in case of mishappening / road accidents while on trip. Yes, I am talking about accident that occurred in Mysore on 27th Dec 2015, where my son, daughter-in-law and my grand-daughter came into death trap.


This is regarding Booking Id: IN1508B4S659221 in the name of Puneet Garg done for Bangalore-Mysore-Ooty from 25th Dec to 30th Dec where city transfers were made through taxi. However on 27th Dec 2015, due to negligence of driver, their car met with a serious accident in spite of warnings that were given to driver by my son and daughter-in-law. My son had been fighting for life for 5 days far away from family and is on bed since then. But as a service provider, MakemyTrip don’t even have sympathy to ask or give help to your customers if they fall into these type of situations. I know that my daughter-in-law got few calls on first couple of days but at that time she was not in position to talk, but later on when she approached MakemyTrip for help and arranging air tickets back home etc, MakemyTrip officials people stopped answering her calls.


My daughter-in-law used to get calls from Kritika Singh from MakemyTrip head office if any help is required, but when she asked for help, she stopped talking. So the calls were just made for the sake of name. Is this the right way to deal with the customers? I would like to ask the leadership team and management team of Make my trip that you take the money well in advance from customer, you have your organizational friendly policies where only organization is at Win situation, so WHY MakemyTrip DON’T HAVE ANYTHING WHEN SUCH ACCIDENTS OCCUR. Where customer should go and ask for help.

Due to rash driving of that un-experienced driver, my son has got hip bone fracture and multiple facial bone fractures and he is going to be on bed for another 6 months. MakemyTrip has spoiled his life and our lives as well. It just means that whether a customer live or die, MakemyTrip need money which is always paid upfront. Right? Shame on You!!

This is worst level of service one can ever receive. Pathetic!!! Now I want MakymyTrip to refund entire vacation of Rs 51K along with the Hospital expenses (6 Lakhs) and extra travel expenses (1 Lakh) that were incurred.

Thanks,
Ashok Garg
Sr Manager Punjab National Bank

I booked my 2 day journey to Germany online from Mumbai to Dusseldorf (DUS), Germany (via Abu Dhabi and Munich, Germany (2 stopovers)) from Make My Trip (MMT) on 11th Nov 2015.I could have taken direct cheap flight to DUS instead of two hops, but I had to deliver the parcel to my friend in Munich airport and then move to DUS as the halt was about 2.5 hrs.
On 25th @Mumbai airport, i specifically asked Etihad, to offboard my luggage at Munich and asked the boarding pass for the same. When i reached Abu Dhabi, to my surprise i was offered a direct ticket (even issued a new boarding pass to me without my concern) to Dusseldorf instead of going via Munich and the reason for the same was the flight from Munich to DUS was cancelled. When i insisted (after 30 mins debate) that i would bear the expense for Munich to DUS, they allowed me to board flight till Munich and asked me to contact travel agent (MMT) for return flight confirmation.Immediately i contacted MMT via email (and i tried contacting them through out my journey), there was no response. All i saw was somebody else's name on my return ticket back to Mumbai. Etihad refused me to issue return ticket at Germany airport and as my visa was issued for 5 days, I had to book another ticket immediately. When i came back to Mumbai, i contacted MMT to refund the amount, they are just ignoring the fact that Airline never said the flight is cancelled and instead of refunding me the amount, they cancelled it without my permission and returned me Rs 4346 which they should have refunded me Rs. 23, 000.
MMT did cheated on me and did a fraud by allocating the same ticket to somebody else as well and refusing to refund the amount. They don't even care to reply me when i was abroad and listen to me. Thankfully i did had enough credit balance and purchased another ticket, else i would have ended up in a Jail. Can you please help?
Booking Id: NN[protected]
Travel date: Nov 25 2015
Return Date: Nov 28 2015
Airline PNR: MRHLYM

Company name : makemy trip
Booking id : nh[protected]
Name of hotel : united 21 resort, mahabaleswar


Really disappointed when i came to know that there is a rate difference between quote stated by hotel sales team on call and what i booked on make my trip. On call with united 21 resort, i came to know that deluxe a/c room including breakfast is charged @6400/- excluding taxes and i have paid @10945/- excluding taxes to makemy trip. Such a huge rate difference. Recently went online and tried to check the current booking amount stated in website and was shock to see that suite room including breakfast has been quoted at rs. 8260/- which comes in higher category.

Your customer care team told me to drop the email for the rate difference and sorry to say such a customer service just to cheat customer is given b y makemy trip.

I am been fooled by showing discount offers and charged higher from existing. Can you please come as earliest.

Regards,
Abhishek mittal
[protected]

Please find below the chain of conversation (One_sided) that i had with mmt thinking someone would reply

-we have been to manali for our honeymoon and this is the room you guys have provided us with even after specifically asking for 3 star category hotels. Pfb images of the hotel room attached. After speaking to you guys continuously for three hour in freezing temperatures, we went ahead and booked other hotel for our stay in manali. And after 5 days we received a call from supervisor- sudeep kumar and we have had a chat with him regarding refund of our stay. He said to mail all bills and images so that he will look into the matter and do the needful. And the same was shared at [email][protected]@makemytrip.com[/email] from the mail id mentioned above. My demand for refund is 12 thousand i.E. 9000 for the hotel charges and rest 3000 for honeymoon inclusions. We also tried to attach the same below ( both hotel pics and refund bills) but i guess it only attaches one file. Request you as well to look into the matter and make the refund at the earliest possible. In case any further clarification is required regarding bills and stay in manali, you can directly contact the hotel guys on the telephone numbers mentioned in the below attached bills. Many thanks

The only reply i got from mmt which was of no use

-dear ms. Agarwal, with reference to your e-mail, we have cross checked the details for this booking id in1602b9s107667 in our system and found that your concern has been resolved by our call centre team. If the concern was not resolved then we request you to send an e-mail to [email][protected]@makemytrip.com[/email]. For any further assistance please call us on our toll free number:[protected] – from mtnl/bsnl phones[protected] – from other major operator you are welcome to write to our management with feedback about our services at [url]https://support.Makemytrip.com/customer_complaint/new_complaint.Aspx[/url] we value your business with us and look forward in assisting you with all your travel plans. Thanks and regards paras gupta makemytrip india pvt. Ltd., tower a, sp infocity 243, udyog vihar, phase 1 gurgaon, haryana - 122016, india toll free:[protected] e-fax number is[protected]

And after this, it was all one sided conversation which was really frustrating pfb

-could you please let us know what is the status on the refund? Its been long time since we got any update from you guys on this. All we get to know from you is that some department is working on it. And as per your previous mails, we have even written to the mail id mentioned by you ([protected]@makemytrip.com), but we didnt get any response on that so far. Please let us know by when can we hear from you and if not we will atleast take this matter to social media and consumer court as we have all the evidence needed. (Recorded phone conversations, hotel pics, bills etc..). Numer of times customer has tried:10

-this is heights! Boss what kind of service do you guys provide to your customers? Seriously this was not at all expected from mmt. I dont think even these escalations are doing any good on our part. All i do is i escalate the matter and it stays in that list for few days and the most annoying part is that they move it to resolved category. Awesome. Do you guys at least care for your customers or you speak to them till your job is done and let them go to hell? Could you please let us know what is the status on the refund? Its been long time since we got any update from you guys on this. All we get to know from you is that some department is working on it. And as per your previous mails, we have even written to the mail id mentioned by you ([protected]@makemytrip.com), but we didnt get any response on that so far. Please let us know by when can we hear from you and if not we will atleast take this matter to social media and consumer court as we have all the evidence needed. (Recorded phone conversations, hotel pics, bills etc..). Number of times customer has tried:10

Hi Team,

I have raised 2-3 requests and called make my trip customer care atleast ten times to avail LTA certificate. It is hardly one day job to extract details verify and provide certificate but from last 15 days I have no response. I need my LTA certificate with amount split and IATA number on an urgent basis. I need to submit before 22 March due to year end closure.

The service request raised in not with L1 team, I have escalated to management and surprisingly no response from management as well.

Service Request ID :[protected]
Booking ID: Mentioned in service request

I had booked a ticket for a flight from Delhi to Guwahati on 20Mar using the app. However even after making the payment the page asking for passenger details did not appear and now my ticket is booked in an unknown name. May I request you to change the booking in my name or ensure that my full amount is refunded immediately so that I can book a fresh ticket. My name is Rita Deb and the ticket is booked in the name of Arti Yadav. My id no is NF[protected] and my ticket no is 015MEY1KM for flight number I52875.

Hi,

With reference to the mail below, I have been running between airfrance & cleartrip to get my refund on compassionate grounds.Air france says i need to check with cleartrip & cleartrip says viceversa. Cleartrip has to take the onus when i had booked the ticket through you.

Can some one check this & provide a resolution & credit the refund to the original payment method at the earliest.

Regards,
Angelo

Dear Angelo,

Thank you for writing to us regarding your refund query for Trip ID: [protected].

We apologize for the delay in replying to your e-mail and also for the inconvenience caused to you.

We would like to inform you that, a Refund Application (RA) has been issued with the Airline, however the RA is not yet authorized by them. Hence, the refund is still pending with the Airline and our team is checking with the airline for the same.

Please note, the RA procedure takes 40 - 45 working days. Once the refund is authorized by the airline the applicable amount shall be processed within 10-14 working days from our end to the same account which was used while making the payment, depending on the issuing bank.

We appreciate your patience and co-operation in this matter.

For further assistance, please write to us at [email][protected]@cleartrip.com[/email].

Thank you for choosing Cleartrip.

Regards,
Alpana Majalikar
Customer Service Executive
Cleartrip Customer Care
[url=http://www.cleartrip.com]Cleartrip | Flights, Hotels, Packages, Buses, Trains[/url]

I paid an amount of Rs 2756 on 07 February 2016 through PNB net banking to online travel agency Make My Trip account for an online transaction. That online transaction was not successful. But the amount of Rs 2756 was credited to Make My Trip account. Make my trip did not refund this amount to my bank account till date despite making requests repeatedly.

I have faced the following problem for booking id nf[protected] using the flynow code.
Have not recieved the cashback of 1200 .

Now contacting with the mmt customer care (Which is absolutely rubbish).They till me that it was not valid for icici bank .They have altered the t&c in their add and now sending me that link which does not contain icici bank .


Asusers of this forum like mr.Vaibhav chowdhary rightly point out(In another complaint) the archives are telling a completely different story (Clearly mentioned on all tuesdays applicable to icici bank), than the one mmt is projecting .


It is clear that mmt has altered and forging the t & c in their adds to decieve the customers now.
Its a big scam . They are not fulfilling the cashback promise and making a fool out of all o[censored]s .

The mistake has been made on their part and they are not ready to accept it . Instead they are blaming the general public for not reading the t&c .So many people will not make the same mistake (This forum itself has about 10 users posting the same complaint)

As already pointed out the customer service is absolutely useless .They say that it is not valid on icici bank transactions .
Let us hypothetically assume that you are telling the truth ( which you are not ) :-

Could you care to explain why the coupon code got applied successfully when i was doing the transaction with a bank ( which you say was not eligible for the cashback ) ?
In my common experience i have noted that whenever i try to apply a coupon which does not have the offer valid for the bank through which i do my transaction, it clearly gives me an error message stating that the offer is not valid for the bank through which i am doing my transaction !!!

Had you been telling the truth, i would have got that message, instead i got a message of the coupon being successfully applied.
.

Bloody cheats .

Booked North East tour for 3 adults. Full payment was made on 2nd March. No acknowledgement has been made till date. Our trip starts on 25th March, yet no air tickets, hotel vouchers have been issued. While making bookings your executives call up like pests.
While delivering however, make my trip fails to keep any of it's commitments.

Reference id:[[protected]] booking id nf[protected]

I tried to modify my booked flight on 18 th feb. Make my trip had to charge me rs. 3012/- for trip modification, which i paid through my mobikwik wallet.

This transaction failed and i called up the customer care, they promised that refund would be provided in maximum 5 working days

I am still waiting for refund and it is nearly a month now. I am regularly following up with them through email and phone but everytime i send an email i just get some assurance and they request for some more time

As per the email that i just received, they have requested for some more time till 19th march.

Hi i booked my package of 49000 on 21feb but as i strted my trvlng i got d nws f haryana riots on my way to delhi cz of dt i canclld my package .i got a mail frm trip site to gt my refund within 3 wrkng days .many times i called to customer care too thy gave me 10 days time but now 21 days over but havnt got a single penny f refund .customer care ppl r giving me further dates only .got many mails regarding refunding money showing dat refund is in process from last 3 wks .plz help me m very upset n confused

Hi,

I booked Leisure Inn category room in Leisure Inn Grand Chanakya Hotel Jaipur from MakeMyTrip.com on 15 Dec 2016 but they provided me Standard room. When I asked Hotel staff about refund the remaining amount they asked me to contact MakeMyTrip as I had booked from MakeyMyTrip.com and when I called MakeMyTrip customer care they said they can not do anything in it. I don't understand who can help me with it. I also registered complaint on MakeMyTrip but they just sent an email that they will give me 500 Rs voucher. I don't want that voucher I want my money refunded. I paid extra money for Leisure In Category room but they provided me standard room. I want my amount refund as I didn't got what I paid for and they cheated.

MakeyMyTrip Booking ID is: NH[protected]
Hotel Room No. was: 217
Booking Date: 15 Dec 2015
Hotel Check in Date 31 Dec 2015
Hotel Check out Date 03 Jan 2016

I attached room photos for a proof that i was given Standard room and also their phone number image which shows i was stayed in Room - 217 which is a Standard room and Hotel Voucher photo which shows I booked Leisure Inn Category room.

Thanks

I booked my Holiday trip with Make my trip. I paid the amount 55, 000 for the trip and used the cash back code 'APPFEST'. As per the code I am supposed to get the 3, 000 rs cash back. But after the trip 'make my trip' denied to pay the amount. I have send several mails to consumer care but not getting any reply.
I have proofs with me about the code and the reply from the Make my trip.

I booked a ticket (Ticket No. NF[protected] through Makemytrip under a promotion of HTLFLT offer with a cashback of 1200 (which goes to wallet). As per the terms, in case of cancellation, cashback will be deducted from wallet.

Unfortunately, airlines cancelled the flight because of technical reasons so I had to cancel my ticket at Makemytrip. But to my shock, MMT has deducted 1200 cashback from my refund. And now, when I ask for my money back, they refuse to do so.

This is very unethical of these people and their whole cashback scheme is a fraud.

My last complaint no. is[protected].

After checkin, as flight was late, I cancelled ticket for AirIndia flight at airport itself from Jodhpur to Delhi on 8th Jan 2016. Only Rs 322 have been refunded. Before cancellation Air India staff confirmed that I am entitled for FULL REFUND.
As ticket was booked thru MMT, I have been following up since then, full refund not given except Rs322.
As I paid money to MMT, I should get full refund immediately. Though many many comlaints but last complaint no. is[protected].

Krishan Lal
Mob [protected]
Email id is [protected]@yahoo.com

From: Timir Doshi
Subject: Fwd: Reference ID:[[protected]] schedule change
Date: March 12, 2016 at 8:44:38 PM GMT+5:30
To: "consumercomplaints.in"
Cc: MakeMyTrip, [protected]@airlinerepservices.com.au, groups.[protected]@airlinerepservices.com.au, [protected]@malindoair.com, shailesh.[protected]@malindoair.com

Dear Sir,

Pl. have a look at the dates below since last 3 to 4 months Makemytrip is unable to reply me. Such a ridiculous services from Makemytrip.

I hope consumer complaint can do something about this. There is a cancellation of Flight for 1 sector and i am not getting refund of that sector.

If i do not get a support from Consumercomplaint department i will go on complaining to higher authorities also and keep on doing this as makemytrip is not responding me for the refund of cancellation of flights.

FURTHER SIR PLEASE ASK MAKEMYTRIP to remove Mr.NITIN SAINI as he is not attending to any of his customer as we just put on hold for 30 minutes if we ask them to transfer the phone to him and junior persons do not able to resolve the problems….

regards,


TIMIR DOSHI. (Manager - Marketing).


308/309 Devraj mall, Opp. Madhuram hall, Harishankar Joshi Road,
Dahisar (E), MUMBAI - 400 068. India. Tel/Fax.28481519 Cell:- + 91 - [protected]
E-mail :- [protected]@omtechnicalsolutions.com, [protected]@omtechnicalsolutions.com
Web :- www.omtechnicalsolutions.com


Begin forwarded message:

From: "MakeMyTrip"
Subject: Reference ID:[[protected]] schedule change
Date: February 13, 2016 at 6:37:58 PM GMT+5:30
To: [protected]@omtechnicalsolutions.com
Reply-To: "MakeMyTrip"

Image
Subject
schedule change

Response By Email (Raju Yadav) (13/02/2016 06.37 PM)
Greetings from MakeMyTrip!

At the outset, we sincerely apologize for the unpleasant instance. .

With the reference to the Booking ID NN[protected], We would like to inform that we are working on your query. we are unable to get in touch with airline. Also revert is pending by their end. so we request you to kindly wait for 24 working hrs. so that we can resolve your query and assist you.

For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL) /[protected]Airtel) /[protected]Any Landline).You may also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com.

We care for you and value your business with us and look forward in assisting you with all your future travel plans.

Yours Sincerely,

Raju yadav | Customer Service Team
MakeMyTrip.com
243 SP Infocity, Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
E-mail: [protected]@MakeMyTrip.Com
Response By Email (Minakshi Sharma) (10/02/2016 08.19 PM)
Dear Mr.Doshi,

Greetings from MakeMyTrip!

At the outset, we sincerely apologize for the unpleasant instance. .

With the reference to the Booking ID NN[protected], We would like to inform that we are working on your query. we are unable to get in touch with airline. Also revert is pending by their end. so we request you to kindly wait for 24 working hrs. so that we can resolve your query and assist you.

For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL) /[protected]Airtel) /[protected]Any Landline).You may also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com.

We care for you and value your business with us and look forward in assisting you with all your future travel plans.

Yours Sincerely,

Minakshi Sharma| Customer Service Team
MakeMyTrip.com
243 SP Infocity, Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
E-mail: [protected]@MakeMyTrip.Com
Customer By Email (DHEERENDRA DUBEY) (09/01/2016 12.15 AM)
Many thanks for your reply but we would like to know what is the schedule changes?

Also what about the refund of our tickets for KL to Penang?

regards,

TIMIR DOSHI. (Manager - Marketing).


308/309 Devraj mall, Opp. Madhuram hall, Harishankar Joshi Road,
Dahisar (E), MUMBAI - 400 068. India. Tel/Fax.28481519 Cell:- + 91 - [protected]
E-mail :- [protected]@omtechnicalsolutions.com, [protected]@omtechnicalsolutions.com
Web :- www.omtechnicalsolutions.com


Visit our Stall : - HALL NO 4 C & STALL NO . HY70

On Jan 8, 2016, at 9:08 PM, MakeMyTrip wrote:


Response By Email (Amandeep Kaul) (08/01/2016 09.08 PM)
Dear Mr.Doshi,


Greetings from MakeMyTrip!


This is in reference to your Booking ID NN[protected]. Please note that the airline has made certain changes to its flight schedule, altering your travel plans in booking id.


Kindly find the attachment of the e-ticket in the e-mail.


If you are not comfortable with revised timing & need an alternate arrangements we would request you to please call airline for same.


Inconvenience regretted.


Also please be noted:- In case your booked airline is Lufthansa airline, so we would request you to get your changes done with 14 days from the schedule change effective date, because post 14 days charges will applicable to change your travel plans.


For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL) /[protected]Airtel) /[protected]Any Landline).You may also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com.


We care for you and value your business with us and look forward in assisting you with all your future travel plans.


Yours Sincerely,


Amandeep Kaul | Customer Service Team
MakeMyTrip.com
243 SP Infocity, Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
E-mail: [protected]@MakeMyTrip.Com

We are getting a very poor response from Makemytrip and they put us on hold and do not allow us to speak to their HODs. I had called their office for 3 times and they put me on hold for 30 minutes. Since last 3 months i am not getting a response for cancellation refund due to flight cancellation and they just keep on mentioning that they are speaking to airlines. I can not mention the dates of incidents as there are so many dates i have been following up and also today i called them for 4 times and they just kept me on hold when i asked them to speak their HOD they just put us to such a extension so long time and nobody comes on the line. Mr.Nitin Saini so called International Ticketing department head is behaving such how makemytrip is showing Indias first travel company...

I registered a hotel in Shirdi for date 26th dec to 27th dec 2015 in hotel sai seema on 24 dec( Booking ID: NH[protected].

I also got a confirmation from makemytrip. Aftre a day I called hotel to verify confirmation and address and they reverted me back with rejection of reservation.

Hence I panicked and called MakeMyTrip and explain the situation(Raised ticket :[protected] MMT assured me to and whole day tried to reserve a room for me as it was a issue from makemytrip. They have not confirmed from hotel.

Then after I called MakeMyTrip few times and they told me to reserve room on my own and send payment receipt to you and MTM will bare the cost for me as it was genuine misguide from makemytrip to customer. I completely lost my faith for makemytrip for a time.

Hence I have attached receipt of hotel room booking. Please revert me asap.

Now MMT is not giving refund. Just tossing me from one department to another. It became haptic to explain complete situation to every customer executive and all I hear is we are working on it.. or we have transferred your complain to appropriate department.

Thank you
Rudresh Trivedi

"your hotel booking nh[protected] for le pondy check-in 06 mar 2016 for 1 night 1 room (Lake view room) is confirmed. Please show this sms at the time of check-in." - this is the text that i got from make my trip... On the 5th march

When i booked this room in the makemytrip app the app said it cost me inr3684 and it said 1 room 2 guests.. It used a coupon which started with "htl.." but when i got to le pondy the receptionist shows me a mail which says the booking is for one guest and i have to pay extra for my wife inr1300+taxes. My trouble does not stop there, when i try to reach the customer service they are absolutely curt and when asked to talk to a manager they just keep transferring me to one agent to another without any empathy and they hang up on me, i had to call them up 3 times wasting precious time of my holiday... I particularly remember one name of a female, sharmishta... She cut my call twice when i said i want to talk to manager... It's embarrassing for me to take my wife on a getaway and get treated like this.
The problem that i have with makemytrip is:
1. Malicious marketing practices where the company does not specify the number of guests the offer is applicable to (Please take a look at the message on top, it only says 1 room, 1 night, does not specify the number of guests) and the customer has to be shocked to know that he has to shell out extra money
2. Bad customer service - lack of empathy shown by the call center agents, utter disregard for the situation that i found myself in and kept transferring me from one agent to another. I'm sure they are working like this under the instructions by their manager. I would want him/her to be taken to task, especially an agent named sharmishta

Desirable resolution for this incident would be just refund my holiday expense for all the stress that makemytrip caused

Regards
C.Kishore