MakeMyTrip India Complaints & Reviews

This is a story of two people who wanted to visit Singapore.
We planned this trip for my boyfriend’s birthday. Visiting Singapore Zoo and SEA have been on his bucket list since a long time and I would not miss any opportunity to visit Universal Studios, and thus, the idea of this trip was born. We saved up for a couple of months and were very eagerly looking forward to this trip.
We made one mistake while planning this trip,...

Dear sir
I bought one ticket of indigo (Flight no. 6e-866), travelling from lucknow to kolkata on 10th march at 19:05-20:55 at around 10:45 pm on 16/02/2019.. Due to some reason the payment process (Via paypal) got completed but the ticket booking was not done. Details of the payment:
Invoice id: nf[protected]p1
Item amount: rs 4110
Transaction id: 6l413877n87449154
Copy of the invoice is attached with...

I booked cab through mmt from cochin to alappuzha (Karela) on 26th dec 2018. Booking id : nc[protected].

I made a call to the driver 1.5 hour before the journey. The number was busy. I just called him number of times after frequent intervals. He didn't pickup any of my call. Most of the time his mobile was busy. I shared my location to his whatsapp, he saw that but no response. Some times he cut the call. I could'n believe this kind of attitude from a service provider like mmt.

My family booked a combined boathouse at alappy. So, we wanted to reach on-time and make our attendance (Other families cannot wait for us).

I shared him my address, google location, also map image. He ignored everything. Not even a single response (Though he was watching all messages i shared him through whatsapp).

He made huge trouble for my family including my 2 kids. Finally we couldn't able to reach the boathouse, and lost money. After huge frustration and disappointments we asked him (Also mailed mmt) to cancel the trip. He did that immediately.

If he is not willing to travel then he should have informed us in advance. This is unprofessional. This is my last travel booking with mmt, i don't want anymore travel booking with mmt cabs and with these kind of ridiculous/responsible drivers.

Note : the amount i've paid for the trip is not yet returned to my account.

I am attaching all the details.

Also find below the driver detail :
Name : thompson
City : kochin (Kerala)
Contact : +91-[protected]

Hi,

1. I booked a srilanka trip for 4 including visa charges. However i had to pay visa charges 25usd for my father again due to wrong dob given by mmt team.

2. Also i was promised an suv for local travel in srilanka however i was given an uncomfortable passenger mobile.

My wife is pregnant and travel became very uncomfortable and risky. I kept calling make my trip but they didnt help.

I have all the evidences emails with me. Please help.

Make my trip not only robbed me off roughly 35- 40 thousand inr but also put my wife's health at risk.

I booked 4 train tickets through makemytrip india. Out of the 4 tickets, i wanted to cancel 2 tickets booked on 11/01/2019 from 12/01/2019 onwards but failed repeatedly.

The following is the detail of bookings to be cancelled.

1) make my trip booking reference is nr[protected] and pnr no.[protected] and transaction id: [protected] of irctc.

2) make my trip booking reference is nr[protected] and pnr no.[protected] and transaction id:[protected] of irctc

In mobile app. Or internet site while selecting cancel bookings or my trip it is always showing looks like you haven't made any bookings yet!
On selection of live chat or customer contact it is always showing someting as "i'm sorry! Looks like something went wrong and i could not help you"

I booked a cab from Noida to Auli for to and fro journey through makemytrip on 19th Jan'19 to 24th Jan'19. We paid the whole amount at the time of booking. Cab was 4 hours late due to which our whole trip destroyed. We missed our cable lift from Josimath to Auli and had to go with cab till Auli. In next two days due to snowfall cab got stuck there and we informed the same to MMT and we were told to pay Rs 5000/- extra to driver to get the cab in Josimath. We arranged to pay that amount to driver through someone else. After getting money from us driver refused to bring us back from Auli to Noida
This is really a cheater and fake company. Dont trust them at all. We had to make our own arrangements to come back from there and we had with us two year old baby and she had to suffer in heavy snowfall due to ther pathetic services. We had to spent double amount to come to our home.

We are now complaining to them from 26th Jan'19 but they are not returning my money nor replying to our emails. we are continuously following up with them and they are replying we are talking to vendor team and get back to you in 24 hrs but no one bothered about this issue.

They just take customers money by cheating and making fake promises and services. I want my whole money back and the amount i paid to driver also.

This type of companies should be drag to consumer court and banned to run their fake business. They put customers in trouble and make money through them.

Booking ID NC[protected]

Nl[protected]
We booked an international package to bali from india via make my trip. The mmt team confirmed that the additional luggage of 20 kilos will be included in the trip by paying 8500 rupees extra. At the time of departure the mmt team booked one sided luggage in rupees 4080 and assured us that the return luggage of additional 20kg will also be booked by them in approximately 4500 rupees. Now, the vacation is about to end and the mmt team is not reverting on this issue. The baggage team in bali is asking for 25000 rupees for the same 20kg luggage.
We’ve been trying to reach out to mmt team for last one week but they are not reverting with any solution. Seems like we’ve been cheated.
Please help.

Hi this is bobby i have made a booking booking id nf[protected] and return flight is with jet airways that flight is canceled by the airways sent an email i was try ing to reach the customer care but there is no option to talk with anyone i logged a complaint via chat your reference id[protected]

I want to modify the tickets booked no one is responding online or there is no other way to escalate the issue to customer care executive pls try to log a complaint against makemytrip website and try to help me o

I made the bookings for my husband using makemytrip website on 14th february 2019.
I put in all the details and verified the same for correctness.
Once the ticket was booked i checked the name and noted that the login name was picked up as the traveller name onto the flight ticket.
I tried calling makemytrip customer service and updating the same however the site asks to connect with the airlines to update the name and the airline suggests that the names cannot be changes as per the policy.
Due to a bug on the makemytrip site which picks up the login name instead of passenger name i have lost about 7000rs.

Make my trip provides refer and earn policy. According to which a person gets Rs. 100 as experience voucher + Rs. 300 as my cash, when the person who is referred completes his first trip using Make my trip app. I refferd my friend to download make my trip app. He downloaded the app and i got experience voucher of Rs. 100 later on he travelled to pune using make my trip app. After his trip i was suppose to get Rs. 300 in my cash.
I did not got any response from make my trip on this issue.
Farhaan.[protected]@gmail.com is my registered email id

Make my trip is harassing me as follows :
1. Earlier i have booked shakun hotel and resorts from 29.12.2018 to 01.01, 2019 and paid rs. 32, 063.00. |on inquiry from said hotel it was intimated that the hotel is closed. It is not understood how the said hotel was booked? And invoice was send for rs.10, 975.00, (Copy enclosed).
2. Same was informed to and shakun hotel & resorts was booked for rs, 10975 in lieu of that, and only rs. 6, 600.00 was refunded in place of 21, 088.00 (32, 063.00 - 10, 975.00). As per their guidance i have cancelled that hotel on line. On inquiry, it was intimated that the shakun hotel & resorts booking was not cancelled as such no refund will be made. The matter was referred to you and only 10, 000.00 was again refunded without and details.
3. Again i have booked trip to rajasthan from 23.03.2019 to 30.03.2019, against booking id nl[protected], dt. 10.01.2019, and invoice as net package price rs. 38, 399.00 was received after payment of rs. 10, 000.00. As per payment schedule. I have requested to amend/prep on my journey to rajasthan trip to 19.03.2019 from 23.03.2019. Same was agreed and intimated that the hotel paradise, jaipur is unable to prep on the date, the same was cancelled and rs. 6, 500.00 will be adjusted from the last/balance payment of rs. 19, 199.00. I have booked hotel arco, jaipur and paid 6, 199.00 from 19.03.2019 t021.03.2019 as intimated, i have paid rs.9, 199.00 as second installment on 02.02.2019 (Due date 13 feb 2019). After long request to send the fresh payment schedule, mmt has send fresh invoice by changeing the amount and asking me to pay about 54, 00.00 in place of rs.19, 199 - 6, 500 = 12, 699.00 (Copy enclosed). The reason best known to them. I have requested many time to review, but till date nothing has been done. This is that mmt is delaying intensely to grab my first installment by cancelling my trip. I have requested many time to intimate, for taking early action to continue or not. This is a clear case of harrasement and cheating by mmt. Thanks

My Daughter Akhila, booked a Room thru your site in OYO 16744 (LIVE IN CASTLE), Booking ID is NH[protected], Check in date was 08/02/2019 Friday @ 12.00. We reached there at 12.00 but they won't be able to provide the Room for us, waited up to 16.00 Hrs and the provided a Single bed Room for us. But we rejected the same and obtained another Specified Room in Other Hotel @ Bangalore.

This we have informed you and OYO Peoples at the same time. Regret to inform you that you were not interested to refund the amount which we had paid thru Internet Banking. Hence we may compelled to approach any Consumer Court for obtaining the same.

Your early action in regard will be appreciated.

With regards - ANIL.P (F/o.akhila)
My Mail ID is: [protected]@gmail.com, Mobile No.[protected]

This is regarding my dubai return ticket oe1tua booked through make my trip. I am very disappointed with the airfare paid. I realized that i have paid costliest fare for the spicejet flight booked. This ticket was available at other sites at less than rs. 13000 and other credit card offers are also there. I have booked my ticket 69 days before flight still i have paid highest fare due to choosing make my trip for my booking. I was charged rs. 899 as convenience fee which is also unfair. I am very unhappy with make my trip fare and will give double thought before booking my trips through make my trip in future.

Hi team,

I booked a flight with make my trip, details:-

Indigo departing 10/02/2019 00:45 arriving 02:05 pnq to nag
Flight no. 6e 284,

My bank account with bank of india
Account no. [protected]

The money is deducted but the flight is not booked, hence please help me get my refund.

Total amount paid in rupees 13237/-
My make me trip registered mobile number is : [protected]

And registered email id is : [protected]@gmail

*please help me in getting my refund*"

Hi all,

I am an active member of mmt double black plan. Would like to cancel the ticket as per active membership of above mentioned plan and as per make my trip terms and conditions for this plan, my booking is covered under eligibility criteria. However mmt agent have tried to manipulate the terms and conditions verbally on call and forcefully in rude manner made me to accept their manipulated statements which were not mentioned in t&c of plan.
I have raised my query on twitter as well. However i got call back immediately and agents forcefully did repeat same as usual. And they did not mention anything on twitter about resolution. On twitter they have just given assurance. However in backend their executives over call are same rude and forcefully manipulating statements of t&c.

Tlin terms and conditions it's clearly mentioned i should have same registered email which i used for booking and used for mmt double black plan. No where its mentioned in t&c that previous booked tickets are not eligible, under eligibility list.

Kindly take appropriate action on this.

My name is prashant omer.
I made a booking for visa for singapore on 06th feb 2019 and paid rs. 2076.
As per instructions i waited for an agent to call from mmt to provide details for additional documents required and courier address to send documents for the process.
Next day 07th feb 2019 at the edge of working day time 7:55 pm i received a call from an agent name santosh singh (Santosh. [protected]@makemytrip.com) from mmt visa team, gurgaon, the agent handling my file, who was in quite hurry at the moment and refused to listen to my word and just imposed the sentences in unclear voice and sent me an email with incomplete information, which doesn't has the clear instruction for documents and additional documents required for local contact/concent/invitation letter formats or account statement related queries. Even there was no contact number of his service desk was provided to contact him directly in case of requirement.
I sent reply email just in 1 hour after i received his email to provide me details and documents format.
I am contacting customer care continuously but unable to reach to him.
But it's been more than 24 hours and i haven't received any response from him neither on call nor on email.
The agent is so busy to even attain and respond in email and queries of customers for whom they have been given the responsibility.
If the agent was in so hurry then he might have called me on 8th feb, but this kind of behavior shows how poor service mmt is providing to it's customers.

Hi team,

I am sending this email because i have not received my money back. I have booked flight ticket through flipkart app on 29th jan, however amount was deducted from my account but ticket not generated.

Flipkart guys confirmed that transaction was successful and all flight query has to be taken by mmt. Mmt told me on 29th jan 2019 that you will get within 72 hours your money back but no response now. I made so many calls. It is almost 2 weeks now, i felt cheated.

Supervisor pooja agrawal and kedar also not helped me much, just told me to wait another 48 hours. How many 48 hours i need to wait.

Am attaching the screenshot of my credit card statement. Please note there were two amount pending from mmt side and i have highlighted the transaction as well.

4328*2, but in your details it might show you 6131*2.

Can someone please take care, my losing confidence on mmt support now.

Regards,
Sumeet
[protected]

Make my trip is illegally playing with the government taxes and not providing the customers proper invoices for hotels and flight bookings.
They charge gst from the customers on hotel booking and then send the invoice without giving breakup of gst charged. The invoice mentions total charges collected on behalf of hotel. No tax breakup is provided.
For the flight ticket invoice they mention the gst charged by the airline as different amount and in the same invoice they mention gst amount to the customer different.

Mmtwed (Cashback coupon) : inr 1250.0 has not been processed to my axis bank on thu, jan 31, '19 for my roundtrip travel from bangalore to delhi on 13th april. It would have been reflected in 3-5 working days.
Mmt customer support told me it is been processed long back on 31st jan 2019 but my axis bank clearly told me that they never got any such transaction reached their server.

With regards,
Varun
[protected]

Sir,
We have used makemytrip app to book a hotel sterling resort, agra from 30.1.19 to 31.1.19 and processed the payment. After submitting otp on the payment option, makemytrip app shows `payment failure` room not booked and asked to try again`. When i push the button `try again` they again asked the otp from bank. I submitted the otp again and my room booked.
After some time, i received the bank message that money debited twice by the makemytrip.
Then i called the customer care of makemytrip and after long long beep and holding call some executive came on the phone and asked about my problem. He told me to hold for some time to confirm from the hotel property, after sometime they told us that your 2 room booked and hotel is not ready to cancel the booking. I told them how can i stay in 2 rooms, then he told me that after your check out 1 room show ` no show` and we process your refund after consulting my management.
After that they never picked up my phone and disconnected my calls so many time.
Please help me to get my money refunded.