MakeMyTrip India Complaints & Reviews

Booking id: nf[protected]
Pnr: fangas
Date of cancellation: 4th feb, 2019
Reason for cancellation: flight cancelled by airlines
Refund amount displayed: 15, 619
Email id: [protected]@gmail.com

Inspite of repeated attempts from our side, there has been no progress on this issue. They have not even updated us about the status of the request till now.

I booked my multi city flight booking by makemytrip.com and in that i booked the direct flight from
Jaipur to udaipur leaving jaipur on 17th february 2019, by 4:20pm and arriving udaipur by 5:05 pm by indigo airlines.
The travel agents wrongly booked it as a flight leaving jaipur by the following flight:
Indigo airlines:6e-203 leave jaipur by 10:45 am reach delhi 11:50am, wait at the airport till 15:10 hrs and reach udaipur 16:30 hrs.
When they sent this wrong connection with long wait at delhi airport which i never booked, i called them and asked them how cum you did this they booked the direct flight xmq88e (Booking reference).
They have the following charges for this 45 minutes ride:
Airfare for me and my wife: 2980
Booking fee 450
Cgst rajasthan 86
Sgst 86
Passenger service fee 306
User development fee 860
Cancellation fee 2500
Cancellation fee 2500
Total fare 9768

Old booking according to their mistaken fees (2 times (4702+1395)=12114
Refund amount: 2426

They are exploiting me by wrongly booking and adding all kinds of service charges and rs 5000 from airlines for cancellation fees and it is squarely their fault. They should return all those fees and also they have to bear the cancellation fee as it was their wrong booking.
Is there any sense in taking a morning flight and spend 4 hours in delhi airport and take take a flight to udaipur when i booked only the direct flight. Is there any sense in my paying for such a round about flight via delhi when i can be in udaipur after 45 minutes. The direct flight was not even full for that information. Makemytrip.com is cheating me.
I complained to them and each time a new guy will hear the same and they were luring me to accept some coupon for rs 1000 to be used within 6 months and another person in the makemytrip.com lured me to accept rs 1500 coupon.
Since i was lecturing at udaipur iim, iit kanpur and iiit hyderabad, i thought the multi city booking via makemytrip.com will be helpful. Their so called multi city booking is a trap to hide even many direct flights and falsely add all kinds of service charges and even cheat passengers by shunting them from airport to airport when direct flights are easily available.

The folks from makemy trip.com with whom i spent hours arguing on my cell phone [protected] :
Manoj saxena
Rashim goel
Swarnlata

Deeply dejected for their cheating customers like me who are senior citizens and professors
Thirukkannamangai e. S. Raghavan

I had booked jet airways ticket through ‘make my trip’ from delhi to kochi (Travel date 08.02.19) on 19th january 2019. On 30th january i received a sms informing the cancellation of flight which i booked. After that till date i did not receive the refund of ticket charge. I sent one e-mail to jet airways and they informed me that that should be done at the end of the agency through which i booked the ticket. Hence, i request you to consider the difficulties of the customer and refund the amount at the earliest.

My e-mail id; [protected]@yahoo.com

I had made a complaint against the booking id of international hotel vide booking no. Nh[protected]. Its been over 6 month. The team had offered me rs. 21000 compensation too which i had refused as that was not desired and it was complete refund to come and surprisingly my complaint was removed from the website of mmt how come...??? In the name of seniors the agent only speaks who even doesnt know how to speak. Recently i had a connect with shristhi and on long waiting for about 30 min got transfer to rija sarkar who never picked up the call.. Guess that you are waiting for the transfer of call for 30 min and then when call get transfer no one picks??? I had also tried reaching the number of management team member but no response. While i am writing this complaint i am speaking to the new agent now and she say she doesn't have a resolution and i asked that i want to speak to head customer care so she say there is no senior on the floor and there is no head customer care. I also want to highlight that mmt always come back and say that they call back and number is not reachable or they cant find the complaint in system, i would want them to also answer this how this is possible???

I booked flight from mumbai to tvm and back through make my trip on 11 feb 2019 and the ticket has not confirmed so told that amount would reflect in 72 hrs. By 20 feb i checked and raised issue with no.[protected]. The concerned person told he has initiated the amount back and would reflect in 3 working days. After 4 working days told i contacted then they are saying will check still no update. Kindly let me know how i need to escalate. The payment was done by credit card.

For booking ID NN[protected], I booked an International ticket today for my daughter after entering her name, DOB. But the booking details showed my name as the passenger. I called customer care number immediately . However, the executives were not helpful at all. The first person kept saying there is a system down issue and disconnected the phone rudely. No resolution offered by the second person as well. I have been trying to get some help since the last two hours and get the error made by MakeMyTrip corrected.

Booking id : nf [protected].
Email sending me the e ticket has yet not been sent on the email address. The ticket was shown in make my trip account and customer chat prompted that there is no ticket booked. The sms of the booking was belatedly sent at 15:56 hrs i. E. 26 mins after the flight had departed. I had to make alternate arrangements. And also the e mail attaching the e-ticket has not been received yet (I. E. 16:54 hrs) after the flight has landed at its location.in view of these lapses and deficiencies on your part please refund the money charged for the said transaction immediately.

I made booking from coimbatore to hyderabad flight successfully and after few days i got a message saying that particular flight was cancelled by airindia. I immediately called airindia, due to exemplary i made changes to fight which was not suitable for me. And at that time i made a request of refund with compensation but he denied to give so i straight away called makemytrip guy and asked him compensation. As whenever customer cancels the booking that he made he'll be incurred with some charges likewise whenever cancellation is done at airindia or makemytrip due to any situations they've to provide the compensation for sure, i feel the reciprocation of incurring charges should be done on either side when cancellation is going to happen either from any party. To be simplistic when customer cancels booking how charges are incurred on him, in the similar way any airline or makemytrip should provide compensation when they're cancelling

Team,

I have booked 4 tickets from delhi to usa (Roundtrip) on 22 feb at 1:11 pm and the amount of inr 284, 804.00 has been deducted from american express bank account.

I have not received any booking id and ticket conformation from your end. The amount has not been refunded yet. Please refund my money back so that i can book my tickets again.

Please share the status of my booking. Your support calll center doesn’t pick the call. Very bad service.

Today i booked flight ticket frm hyderabad to aurangabad. On that ticket they mentioned the departure time 4:10pm but when i reached airport at 3pm the flight was departed. When i asked the truejet officials they informed me that the actual flight time was 3pm so make my trip has cheated by wrong time print i m attaching the invoice copy of the ticket.

I made booking (Spicejet booking pnr b6wiyf: 17 feb 2019 hyderabad-mumbai). Due to personal reasons, i could not travel. Later, the refund was processed by the airline to make mytrip, the agency through which ticket was booked.

Now i mailed, contacted through chat & customer care, but no support was obtained to get my refund back

Request you to kindly consider the case to make the refund back.

Hi

We have taken holiday booking package, they charged more and not giving splitwise invoice, and not at all giving response for the bad hotels given, and during trip 1 day they did not take us to the hotel due to ice, and we paid 2000rs extra and they are not giving that amount also, when we called no proper response from them, flight tickets invoices also they are not giving for tax submission. For room heaters and all we paid extra. And their package is costing 25 percent extra more. Please help us, followedup with so many mails but no response from them

I have booked a round trip for Prof. Sayed Abdul Muneem from Delhi to Guwahati in Air India flight AI-889 for march 12 and return ticket from Guwahati to Delhi by AI-892 from Guwahati to Delhi. I received the tickets to my email [protected]@gmail.com and also to my whatapp number [protected]. The booking id is NF[protected]

There is no problem with the return ticket. But in the ticket from delhi to guwahati, destination is written as Imphal, instead of Guwahati. That creates problem for the traveller to get down at guwahati. Hence the destination has to be corrected and the ticket reissued.

I have been trying to contact Makemytrip through their toll free number, cell number, chat and email. But none of them are working. Hence making registering this complaint through you.

Prof. H. Srikanth
North-eastern hill university
Shillong
Email: [protected]@gmail.com
Cell: [protected]

I made a hotel booking in varanasi on feb. 14th, 2019 using makemytrip website, i started with trivago and was directed to mmt site as they were having the best rates for the booking dates.

I was looking for stay on feb. 13th and searched accordingly, i made the booking for hotel hindustan international and when the payment was completed, it was indicating march 14th, instead of feb. 14th.

I tried to cancel the...

I have been communicating with make my trip for several weeks now. They cancel trips after receiving payment, give me fake email addresses, keep me on hold for hours, do not respond to emails. Now they are refusing to delete my account unless i send my gov id. No where in their legal user agreement does it state i need to give my gov id to delete my account. When i ask for an address to send a legal notice, they refuse to give it. I will not rest until my account is deleted, and i will not give them any id as i believe they will misuse it. I cannot give a complaint number as the representatives on the phone refused to give me one. I have recorded all my phone calls with them for proof!

Inspite of telling me before cancellation that i am entitled to a refund, the company is refusing to pay the same upon cancellation. On subsequent complaints again reassuring with a promise in an email that i am eligible for a refund, they reply back again on following up that there will be none. When i again ask for a receipt, they fail to provide one. No transparency in communication, faulty services offered

Iam job t shajan & iam from trivandrum. We had booked a hotel in chennai named clarion near us consulate, which is a 4 star hotel. We r 3 people in 1 room. U charged me around 5300rs per night
My compliants
1. They just give me a mattress without a cot. What iam i supposed to do.. U want me to lie in the floor.
2. The bathroom is very untidy. How iam i supposed to take a bath in that.
After paying this much amount, this is the services what i get from makemy trip and the hotel staff
This is absolutely ridiculous & disgusting

I did 2 flight bookings on 19 feb, 2019. For both my bookings i paid by google pay. First transaction for both the booking was showing failed. So i did the payment again. But the amount was deducted twice from my account. It seems to be a bug in the app. Eventhough it shows the transaction is cancelled, the amount debited is not refunded back. And there is no way to raise a complaint of this seriousness. All the customer care portals show flight related automated services. The amount needs to be refunded back.

My trip to shimla and manali was completely ruined by mmt. Their service is very poor and they dont consider the complaints of the customer seriously. The trip was managed by their vendor who denied some of the important inclusions of our package but lied to mmt about it.
And its disappointing from mmt that they are not considering the complaints of their customer but is supporting vendor who is having a low morale.
Driver refused to go to hotel in shimla and we had to take a lift from some random people, hotel ppl didnt serve us dinner on arrival although that was included in package.
We were not even taken for sight seeing as per the itineary given to us.

I booked a package for 1.9l with makemytrip and paid an initial amount of 1.33l immediately. 2 days later i got a call from garima from makemytrip that this price was quoted erroneously and i will have to pay additional 20k to secure my booking. I declined to pay this and then her manager kanika arora from makemytrip called me and said that if i don’t pay the additional 20k my current booking will be cancelled and my entire paid amount of 1.33l will not be refunded. This is a complete harassment.