MakeMyTrip India Complaints & Reviews

I made a round trip ticket last night for april and made the payment via google pay. The amount was deducted from my bank acc. Even google pay app showed that amount was deducted. But when i went back to mmt app.. It showed payment failed. There is no rocked booked for me. No email as well since last night to now evening of next day.
I need to make tickets soon and i need my money refunded.
Please see into this matter asap. So i can rebook ticket from somwhere else.
Thanks

I have recently done a booking for my trip of 4nights and 5 days to bangkok and pattaya via booking id nl[protected] and when after booking and paying whole amount i got the booking confirmation it was for 3 nights and 3 days, they have made a fool out o[censored]s actually, for getting us to book the trip there team was calling and texting 10 times a dayand now after i raised a complaint they are actually lingering on the issue and not providing any resolution for our grievance.
Kindly help me out for getting this resolved at the earliest as i have paid the whole amount and my trip is going to start on 25th march 2019.

Dear sir/ madam,

I paid rs. 14894 from my bank account for a booking and makemytrip tells me that the transaction has not gone through, and has not provided any transaction id or confirmation. The amount has been deducted from my bank account, though.
I paid this amount through my credit card and still waiting to get refund of this amount. Please look into this matter and give me my money back.
Please refer the image of that transaction below, however this image says that inr 0 has been deducted but inr 14894 has been deducted from my account for two times (One for failed transaction and another for successful transaction). I request you to look into this matter urgently as my bank has deducted this amount for two times.

Best regards,
Abhaysinh salunke

I tried to book a flight roundtrip ticket on your app and it was of 4200 inr, which i paid using upi, and the amount got deducted from my account but the booking failed, the transaction id of the payment is p1903102140094223220645 so i want my money back, and there help desk is helpless, they are telling me click on some tag but it doesn't exist. There mail is not being monitored, now i don't know, how will i get refund.

I have recently booked a trip for 4nights and 5 days from 25th march and the proposed itinerary states that its a 4 nights and 5 day trip actually coz timings mention there were not stated with the exact ist format and when now after making the whole payment in one shot we went through the booking schedule it actually shows to be trip of 3 nights only as on third night our flight back towards our nation is booked.
Didnt expected this from a brand like mmt really feeling cheated on, no body providing any revert kindly tell what to do already paid 59000, it would have been muvh better booking from local agent atleast they were offering better price than mmt and would not have dared to do any blunder like this.

I have booked a ticket and money deducted from my account, but i haven't received any ticket details yet.. I received a message from mmt as the amount received successfully but no other updates yet. I tried contacting the service desk but the chat was pickedup by one of your agent at 4.30am. I also tried contacting directly through phone but it is asking me for a ticket id, how can i enter a ticket id without receiving it from your end? Please look into this.

I had booked an online ticket from lko to bhx on 28/02 and mmt confirmed my booking nn[protected], after few days i got email that due to flight connection time they are unable to confirm the booking on 5th march i was forced to cancel this, there is no update on refund however refund was promised to be initiated between 48 to 72 hrs, i am in jinx now as i cannot do a fresh booking until full amount is refunded, my question to company is why do customer need to suffer due to technical issue

Went on a honeymoon package on make my trip, booking id:nl[protected], the guy mr. Abhinav chandok from this agency given false information and told you will get refund amount once you paid the full amount. But even after completed the trip also did not get the amount no response from make my trip no one is responding... Not attending calls.. Worst experience i had from make my trip

I have followed up with sujata routh and she informed me about kashmir plan and at that time i already spoke with her about safety and security. Now tension is going in kashmir and i booked the package but make my trip is not ready to take responsibility. Please provide solution.

As we all are aware of whats going on in kashmir, i booked my package on 12th feb 2019 and informed them on 16 feb 2019. Now they are harassing me.

Dear sir
This complaint against the fare refund of bus booking through makemytrip on date 18th feb from auriya to pryagraj. Ticket was booked of me and my father. And i reached at boarding point at 6:30 pm and bus boarding time was 7:40pm. We waited at boarding point until 9:30pm but we didn't not get any information of bus. We called makemytrip after 7:40pm. Hey guided me as per their instruction we follow every thing. Finally makemy trip representative told wait until 9:20pm after that you return back home. Your refund to be initiated because makemytrip customer support was also aware everything because auriya is small town after 9:00pm. This is not safe and from auriya my village was 50km so i request to makemy trip customer support to provide any cab but he denied and told me you hire and whatever the charges to be discuss with team. From 18th i received call from makemytrip and they convinced for refund but they are not refunding my fare charges.
Kindly help to solve the issue.

Booking id nu[protected]
Ticket no-xald[protected]/vns

Thanks
Ajay pal prajapati
[protected]

Hi,

I am very annoyed by this mmt account as they have not provided user the delete account functionality. I already submitted this request several months ago.

I really want to get rid of this account asap with all its bookings if any. I have another account i use. Kindly delete this one.

Id - priyasingh. [protected]@gmail.com

One request to mmt people - kindly give users the right to delete or discontinue their accounts or even delete records they want to delete individually.

I look forward to get my problem resolved as soon as it can be.

Mar 2, 2019, 6:59 pm

Booking of to and fro air travel ticket for ahmedabad / new york with booking id: nn[protected]c3 from your portal with login id [protected]@gmail.com on 15/2/
We regret to inform that we have paid you rs 71556/- for booking of above referred air ticket which failed as your response but we have yet to get refund of the same.

However on making frequent calls at your call centers we are not getting any satisfactory response or no response for when the amount will be refunded. Our sbi bank branch at udaipur also responded the refund will depend on makemytrip.

It has been understood and implied that money has been deducted from our bank account and lying with which is a clear cut violation of trust on which you are operating in the country and we are patronizing you.

We are attaching the proof of your response or payment on sms for your ready reference and our complaint id to sbi.

You are requested to refund the money within 24 hrs or give your intent why this money has been hold by you for such a long period and when it will be released.

Through this mail we are also informing dgca and rbi digital grievance cell regarding your silence in refunding our rightful money which you are supposed to refund with interest and mental harassment damages since it belongs to a senior citizen.

Looking forward to your reply per return to avoid further harassment.

Dr. Anshul agarwal
[protected]

I have been using mmt (Makemytrip) for years. My recent experience makes me feel i should move away from mmt now. For an international holiday booking, i was told that a rs 10, 000 cashback would be provided if a specific advance amount of advance payment was made using an sbi card by a specific date. The payment was made exactly as advised and confirmed by mmt. However now i am told that the advance amount to be paid was supposed to be more, and there was an internal communication error within mmt resulting in incorrect information conveyed to me. The net result is the cashback has not happened. Apparently, mmt penalises it customers for its internal errors.

I have attempted to reschedule my flight with the booking id nf[protected] multiple times. Your website gives me the following message: oops! There seems to be some problem in processing your request. This could be because of a temporary connectivity problem, so we request you to try again.

Attached a screen shot from your website.

Requesting you to sort this out at the earliest.

Please deactivate my account. I didnt like their services and i dont want to receive any promotional mails from them. I want to complaint that mmt is using it's promotional mails to harass me mentally.in my account a different mobile number is registered so please deactivate my account. I do not find it safe. Since go ibibo is also a part of mmt so i would like to deactivate my account from go ibibo as well.

I booked hotel novotel zurich airport messe from mmt 13th to 16th feb and applied for visa depending on the hotel booking voucher that mmt provided.
My visa got rejected as when the embassy contacted the novotel hotel in zurich the hotel informed there is no such booking done through mmt.
I had already paid 14446 rs for visa and all my other booking like flight had also costed me a lot of money.
Now due to this confusion i had to submit my visa again which will again cost me 14446rs.
I had to pay 14446 extra for visa again and also the visa rejection procedure was a headache for me.
I contacted mmt for refund as i had to pay extra because of mmt mistake. Their representative did not cocern to call me and provide update. Later they confirmed to pay my visa amount in my hdfc bank account and took my bank details in email and on call. I have those call recording and emails as well. Later mmt directly gave the refund in my credit card which i booked hotel from which i never asked. Mmt has kept torturing me regarding the refund and forced me to take refund in mmt wallet which i refused. They first confirmed that they will refund amount in hdfc bank then without my approval they gave less money in my credit card... Which i never asked as i had paid cash for visa.

On 28th feb i called at your customer care and till time atleast 4-5 times i called up to mail me a package for goa but till time no one has responded yet. Whereas i called up dpauls and cox & kings yesterday and immediately they send me a mail with details.. This is not at all expected from you, such a causal behaviour from your executive mr. Hashmi... Sorry neither i will opt mmt nor recommend any one for too.

Rishi raj arora
Mob. [protected]
Mail id : [protected]@gmail.com

I madhukar patil i had planned honey trip for my son... It was worst experience ever... I took super saver mauritius package the date was 22nd of feb till 28th of feb
They got worst experience...
The agent of mmt ram thakur his mobile no. [protected] did not provided full information and also he told they will get indian food and all... But at hotel there was no indian food and the hotel was also small... The other couple with my son in same package got big room and big hotel then my son got...
It is worst experience with you all... Why u looked and cheated us... Don't u feel shame for making your customer fool...
My son spend extra 40k for food due to unavailable of indian food in hotel they went outside the hotel for food and also they did not got any free rides and all from make my trip in that extra 35-40k spend for it...
U all cheat the customers...
The agent ram wanted to slap him... He did not gave full information... And he told me that they will get indian food..
What u think u are the only one agency for tour... There are many options like thomas cook, veena world and kesari...in future i won't travel through your agency and i have cancelled my trip of europe which was planning from your agency and also have recommended my friends and relatives to not to plan with such # agency of mmt
U say it's super saver mauritius package but i say it's super super expensive which mmt is fooling the customers...

Disastrous experience... Cheated by nefariously designed management... I want justice (Nh[protected]

Both the intending guests and the hotelier were mislead pertaining to our idz hence check-in was denied, we were left stranded on road for 5 long hours without a resolution despite the commitment of delivering the same within 15 minutes... Being a female whose apathy is something hard to explain, kinds trauma i have gone through by being left helpless at a highly unsafe place known for notorious goons & blacksheeps who could have inflicted any disaster or execute fatality, one of the most cheating tactics used to be-fool and all that was conducted under the misleading guidance of chirag (The burglar) who is now going to face the law for the sufferings i bore while standing on road until mid night without a resolution and who instead lied all through the course... You cheater cocks,, liars, you think i am gonna keep quiet, i will not surrender until i ensure that your duplicitous and misleading policies are flashed out and real #s like chirag are being brought to book
. You # chirag, you son of a #, just tell me your contact number, i will ensure same pains and sufferings are inflicted upon you...

Makemytrip.. You should all be ashamed of yourselves and i spit on of you for being handicapped and watching my whole apathy as a mute spectator... I want justice or else face law as i have substantial recordings to justify my stand.

Make my trip has given me a mmt travel finance of 200000inr through capital float.. It was appearing in my mobile app and wenevr i tried bookingbthe option showed me in final booking page.. And from today its not appearing in my booking page and i tried more than 50timea to contact make my trip customer care and when they hear about this issue they disconcet the call please resolvee me this issue and why its not appearing there.