MakeMyTrip India Complaints & Reviews

Team,

I have booked 4 tickets from delhi to usa (Roundtrip) on 22 feb at 1:11 pm and the amount of inr 284, 804.00 has been deducted from american express bank account.

I have not received any booking id and ticket conformation from your end. The amount has not been refunded yet. Please refund my money back so that i can book my tickets again.

Please share the status of my booking. Your support calll center doesn’t pick the call. Very bad service.

Today i booked flight ticket frm hyderabad to aurangabad. On that ticket they mentioned the departure time 4:10pm but when i reached airport at 3pm the flight was departed. When i asked the truejet officials they informed me that the actual flight time was 3pm so make my trip has cheated by wrong time print i m attaching the invoice copy of the ticket.

I made booking (Spicejet booking pnr b6wiyf: 17 feb 2019 hyderabad-mumbai). Due to personal reasons, i could not travel. Later, the refund was processed by the airline to make mytrip, the agency through which ticket was booked.

Now i mailed, contacted through chat & customer care, but no support was obtained to get my refund back

Request you to kindly consider the case to make the refund back.

Hi

We have taken holiday booking package, they charged more and not giving splitwise invoice, and not at all giving response for the bad hotels given, and during trip 1 day they did not take us to the hotel due to ice, and we paid 2000rs extra and they are not giving that amount also, when we called no proper response from them, flight tickets invoices also they are not giving for tax submission. For room heaters and all we paid extra. And their package is costing 25 percent extra more. Please help us, followedup with so many mails but no response from them

I have booked a round trip for Prof. Sayed Abdul Muneem from Delhi to Guwahati in Air India flight AI-889 for march 12 and return ticket from Guwahati to Delhi by AI-892 from Guwahati to Delhi. I received the tickets to my email [protected]@gmail.com and also to my whatapp number [protected]. The booking id is NF[protected]

There is no problem with the return ticket. But in the ticket from delhi to guwahati, destination is written as Imphal, instead of Guwahati. That creates problem for the traveller to get down at guwahati. Hence the destination has to be corrected and the ticket reissued.

I have been trying to contact Makemytrip through their toll free number, cell number, chat and email. But none of them are working. Hence making registering this complaint through you.

Prof. H. Srikanth
North-eastern hill university
Shillong
Email: [protected]@gmail.com
Cell: [protected]

I made a hotel booking in varanasi on feb. 14th, 2019 using makemytrip website, i started with trivago and was directed to mmt site as they were having the best rates for the booking dates.

I was looking for stay on feb. 13th and searched accordingly, i made the booking for hotel hindustan international and when the payment was completed, it was indicating march 14th, instead of feb. 14th.

I tried to cancel the...

I have been communicating with make my trip for several weeks now. They cancel trips after receiving payment, give me fake email addresses, keep me on hold for hours, do not respond to emails. Now they are refusing to delete my account unless i send my gov id. No where in their legal user agreement does it state i need to give my gov id to delete my account. When i ask for an address to send a legal notice, they refuse to give it. I will not rest until my account is deleted, and i will not give them any id as i believe they will misuse it. I cannot give a complaint number as the representatives on the phone refused to give me one. I have recorded all my phone calls with them for proof!

Inspite of telling me before cancellation that i am entitled to a refund, the company is refusing to pay the same upon cancellation. On subsequent complaints again reassuring with a promise in an email that i am eligible for a refund, they reply back again on following up that there will be none. When i again ask for a receipt, they fail to provide one. No transparency in communication, faulty services offered

Iam job t shajan & iam from trivandrum. We had booked a hotel in chennai named clarion near us consulate, which is a 4 star hotel. We r 3 people in 1 room. U charged me around 5300rs per night
My compliants
1. They just give me a mattress without a cot. What iam i supposed to do.. U want me to lie in the floor.
2. The bathroom is very untidy. How iam i supposed to take a bath in that.
After paying this much amount, this is the services what i get from makemy trip and the hotel staff
This is absolutely ridiculous & disgusting

I did 2 flight bookings on 19 feb, 2019. For both my bookings i paid by google pay. First transaction for both the booking was showing failed. So i did the payment again. But the amount was deducted twice from my account. It seems to be a bug in the app. Eventhough it shows the transaction is cancelled, the amount debited is not refunded back. And there is no way to raise a complaint of this seriousness. All the customer care portals show flight related automated services. The amount needs to be refunded back.

My trip to shimla and manali was completely ruined by mmt. Their service is very poor and they dont consider the complaints of the customer seriously. The trip was managed by their vendor who denied some of the important inclusions of our package but lied to mmt about it.
And its disappointing from mmt that they are not considering the complaints of their customer but is supporting vendor who is having a low morale.
Driver refused to go to hotel in shimla and we had to take a lift from some random people, hotel ppl didnt serve us dinner on arrival although that was included in package.
We were not even taken for sight seeing as per the itineary given to us.

I booked a package for 1.9l with makemytrip and paid an initial amount of 1.33l immediately. 2 days later i got a call from garima from makemytrip that this price was quoted erroneously and i will have to pay additional 20k to secure my booking. I declined to pay this and then her manager kanika arora from makemytrip called me and said that if i don’t pay the additional 20k my current booking will be cancelled and my entire paid amount of 1.33l will not be refunded. This is a complete harassment.

This is a story of two people who wanted to visit Singapore.
We planned this trip for my boyfriend’s birthday. Visiting Singapore Zoo and SEA have been on his bucket list since a long time and I would not miss any opportunity to visit Universal Studios, and thus, the idea of this trip was born. We saved up for a couple of months and were very eagerly looking forward to this trip.
We made one mistake while planning this trip,...

Dear sir
I bought one ticket of indigo (Flight no. 6e-866), travelling from lucknow to kolkata on 10th march at 19:05-20:55 at around 10:45 pm on 16/02/2019.. Due to some reason the payment process (Via paypal) got completed but the ticket booking was not done. Details of the payment:
Invoice id: nf[protected]p1
Item amount: rs 4110
Transaction id: 6l413877n87449154
Copy of the invoice is attached with...

I booked cab through mmt from cochin to alappuzha (Karela) on 26th dec 2018. Booking id : nc[protected].

I made a call to the driver 1.5 hour before the journey. The number was busy. I just called him number of times after frequent intervals. He didn't pickup any of my call. Most of the time his mobile was busy. I shared my location to his whatsapp, he saw that but no response. Some times he cut the call. I could'n believe this kind of attitude from a service provider like mmt.

My family booked a combined boathouse at alappy. So, we wanted to reach on-time and make our attendance (Other families cannot wait for us).

I shared him my address, google location, also map image. He ignored everything. Not even a single response (Though he was watching all messages i shared him through whatsapp).

He made huge trouble for my family including my 2 kids. Finally we couldn't able to reach the boathouse, and lost money. After huge frustration and disappointments we asked him (Also mailed mmt) to cancel the trip. He did that immediately.

If he is not willing to travel then he should have informed us in advance. This is unprofessional. This is my last travel booking with mmt, i don't want anymore travel booking with mmt cabs and with these kind of ridiculous/responsible drivers.

Note : the amount i've paid for the trip is not yet returned to my account.

I am attaching all the details.

Also find below the driver detail :
Name : thompson
City : kochin (Kerala)
Contact : +91-[protected]

Hi,

1. I booked a srilanka trip for 4 including visa charges. However i had to pay visa charges 25usd for my father again due to wrong dob given by mmt team.

2. Also i was promised an suv for local travel in srilanka however i was given an uncomfortable passenger mobile.

My wife is pregnant and travel became very uncomfortable and risky. I kept calling make my trip but they didnt help.

I have all the evidences emails with me. Please help.

Make my trip not only robbed me off roughly 35- 40 thousand inr but also put my wife's health at risk.

I booked 4 train tickets through makemytrip india. Out of the 4 tickets, i wanted to cancel 2 tickets booked on 11/01/2019 from 12/01/2019 onwards but failed repeatedly.

The following is the detail of bookings to be cancelled.

1) make my trip booking reference is nr[protected] and pnr no.[protected] and transaction id: [protected] of irctc.

2) make my trip booking reference is nr[protected] and pnr no.[protected] and transaction id:[protected] of irctc

In mobile app. Or internet site while selecting cancel bookings or my trip it is always showing looks like you haven't made any bookings yet!
On selection of live chat or customer contact it is always showing someting as "i'm sorry! Looks like something went wrong and i could not help you"

I booked a cab from Noida to Auli for to and fro journey through makemytrip on 19th Jan'19 to 24th Jan'19. We paid the whole amount at the time of booking. Cab was 4 hours late due to which our whole trip destroyed. We missed our cable lift from Josimath to Auli and had to go with cab till Auli. In next two days due to snowfall cab got stuck there and we informed the same to MMT and we were told to pay Rs 5000/- extra to driver to get the cab in Josimath. We arranged to pay that amount to driver through someone else. After getting money from us driver refused to bring us back from Auli to Noida
This is really a cheater and fake company. Dont trust them at all. We had to make our own arrangements to come back from there and we had with us two year old baby and she had to suffer in heavy snowfall due to ther pathetic services. We had to spent double amount to come to our home.

We are now complaining to them from 26th Jan'19 but they are not returning my money nor replying to our emails. we are continuously following up with them and they are replying we are talking to vendor team and get back to you in 24 hrs but no one bothered about this issue.

They just take customers money by cheating and making fake promises and services. I want my whole money back and the amount i paid to driver also.

This type of companies should be drag to consumer court and banned to run their fake business. They put customers in trouble and make money through them.

Booking ID NC[protected]

Nl[protected]
We booked an international package to bali from india via make my trip. The mmt team confirmed that the additional luggage of 20 kilos will be included in the trip by paying 8500 rupees extra. At the time of departure the mmt team booked one sided luggage in rupees 4080 and assured us that the return luggage of additional 20kg will also be booked by them in approximately 4500 rupees. Now, the vacation is about to end and the mmt team is not reverting on this issue. The baggage team in bali is asking for 25000 rupees for the same 20kg luggage.
We’ve been trying to reach out to mmt team for last one week but they are not reverting with any solution. Seems like we’ve been cheated.
Please help.

Hi this is bobby i have made a booking booking id nf[protected] and return flight is with jet airways that flight is canceled by the airways sent an email i was try ing to reach the customer care but there is no option to talk with anyone i logged a complaint via chat your reference id[protected]

I want to modify the tickets booked no one is responding online or there is no other way to escalate the issue to customer care executive pls try to log a complaint against makemytrip website and try to help me o