[Resolved]  MakeMyTrip India — regarding refund for cancelled flights by airlines

Hello,

This is regarding refund for the return flight tickets cancelled due to flight cancellation by jet airways. I have booked 3 flights tickets from chennai to paris for my mother in law, sister in law and her husband.

All of them traveled from chennai to paris on 30-mar-2019 without any problem.

Plan was that, my sister in law and her husband to travel back from paris to chennai on 13-apr-2019, and my mother in law to return back by 17-may-2019

On 11 apr-2019, we got intimations from jet-airways that both return flights are cancelled, and we'll be eligible for full refund because flight was cancelled by airlines itself. And, we were asked to be in touch with makemytrip for the refund.

When i contacted makemytrip, they mentioned following
Booking id nn[protected] :
Total fare: inr 80125, refund amount: inr 38087, % of refund: 48% of total fare
Booking id: nn[protected]
Total fare: inr 48955, refund amount: inr 6825, % of refund: 14% of total fare

As per my understanding, for the booking id nn[protected], refund amount is not justifiable. When i contacted makemytrip manager mr. Arindam chanda, he and his team is not giving me clear justification why refund amount is very less when compared to the nn[protected].

Below comments provided by him is not justifiable :
"for a round-trip pricing that is done for a single pnr, onward journey always has a higher value than the return journey price. Pricing and fare is always dynamic in nature."

I hereby ask makemytrip to check this topic on priority and do the needful for the full refund of return flight tickets.

Note: as both jetairways and makemytrip did not arrange for alternative flight booking for the return flight, we booked ourself tickets in other airlines for the much higher money.

Regards,
Ganesh kolappan