MakeMyTrip India Complaints & Reviews

At the time of booking they verified the eligibility of my citibank cedit card and successfully applied the cash back offer code stating that the same would be credited within 60 days of the travel period.
But even after 90 days they do not credit same and blatantly tell my bank that i am not eligible for the offer without any reason.
They give fraudaulent offers to hoax customers to book through their website.
I wih i had booked through some other website who was offering 5% cheaper than makemytrip.

My mmt booking id is nn[protected]
Amount rs 87279.88
Booked on 02 feb 2019

I purchased return tickets of air india from make my trip. It's for mumbai-raipur-mumbai. I did it through your app. I work at an it company so i had faith that app would work just fine.

Little i knew that a nightmare of experience would soon begin.

On whatsapp and email, i received incomplete return ticket. I received ticket only for first connection. Seeing the ticket from raipur to vizag only, i immediately called your customer care number and the lady there told me that there is no ticket in my name from vizag to mumbai. And since there was no ticket in my email too, i booked another flight of indigo. Needless to say that i booked it at a relatively higher fare.

While in the process of cancelling my original return ticket (Which was confirmed to be incomplete by your executive), i saw on indian airlines website that i had my second connection booked already. So clearly i received wrong email, wrong whatsapp and wrong information on the phone call by make my trip. By then i had already booked my second ticket. Then i call up mmt customer care again and again with confidence i was told that i only have my return booked from raipur to vizag and my vizag to mumbai ticket doesn't exist. I forced the executive to dig the records and after sometime she confirmed that, indeed, i have a flight from vizag to mumbai.

None of your tele callers gave correct and complete information on phone and all they wanted was to get done with the call.

I lodged a complaint for refund of my ticket and i was told that someone would get back to me within 24 hours and no one has till now.

I feel stuck after having booked tickets from mmt. Which i did not expect given the technologically advanced world we are in.

This is such a harrowing experience and as a customer i feel helpless. Your money going down the drains because of a stupid customer care person is very disheartening and nobody seems to know what they are doing in makemytrip.

The company first of all advertises that there is 0% cancellation charges but that is not entirely true, they do have cancellation charges. While making a booking through the mmt app the month got automatically changed or somehow it was changed, however i cancelled the tickets within a few minutes as after booking i found the month is diferent. The makemytrip deducted cancellation charges and some amount was left to be returned. The message displays it will be refunded in 48 hrs.

It has been 473 hrs and no refund is received. Moreover every time i call their customer care they have an excuse, earlier it was that it wont be refunded in 48 hrs it will take 4 5 days then it was 10 days and now they asked me to sent bank statement. 48 hrs after sending them the bank statement they are still asking me if i have sent them the statement they don't have any idea and again a new excuse about government policy that refund will come after 15 days and i am forwarding this to my manager.

Booking id - nh[protected]
Phn number from which booking was made - [protected]
Hotel name: oyo 19534 golfer's nest, hotel, shillong meghalaya.

Now make my trip should pay fine for the delay and my loss, they should refund entire sum if they really have some ethics. However i am even going to post review on google and mention entire incident that happened so that people see that before they make a booking with this app.

Really had an head ache with makemytrip. Nearly got 18 promotional sms by today asking to download the app and their offers. Really frustrating. I dono who gave the permission to send sms like this. One or two is fine. Today dated 3/5/2019. Nearly i got 18sms, i am having proof. Ready to visit the court for case. This time i am not leaving these people's. Please file a complaint on them.

Hi... I had booked a round trip flight from delhi to keflavik on 7th nov through mmt in wow airlines. The travel date was 25 jan & return on 2nd feb. I am resident of mumbai so i had booked connecting flights mum - delhi delhi - mumbai. On 24 th jan when i tried to do web check-in it did not happen. Assuming to be a system error again tried on 25 jan morning. Again it did not happen. When call centre of wow airlines was contacted they said flight has been cancelled long back & they have informed all the customers through mail. When i told them i have not received any mail from wow neither mmt, they said there are no communication details with your pnr. This debacle has been caused by mmt by not providing my contact details to the airlines and also not sending me communication regarding flight cancellation so that i could have reschedule my flight. Mmt provided me rescheduling option from mumbai but it was mostly via london which required a transit visa. Mmt staff had no clarity on the visa requirements also through london. All this led to me reschedule on my own next day. I have incurred 90000 more than i originally incurred... Mmt has given me only 20000 & did not give 5000 travel voucher which they had promised on mail. All my budget has gone hay wire & i have incurred a loss of 70000. Also flight refund they gave me after 4 months of flight cancellation. Flight was cancelled on 9 th nov itself which wow airlines has confirmed on call. This means mmt has used my money for 4 months & shamlessly also has not provided the basic communication. It is their responsibility to do the communication when they have all my contact details & they have sent tickets on that i'd & phone number. Then why such error. Also mmt fooled me hotel reservation part. Since my trip was rescheduled my hotel reservation was to be altered by one day. I contacted mmt through mail. They said hotel has rejected the request. When i contacted hotel in iceland directly they accommodated me immediately without any cost. This means mmt has misguided me in this also & wanted to make money out of it. I just want refund of what i have incurred extra i. E 70000 extra. I have all the mail communication from mmt as required to prove them wrong.. It's time we should teach this big brands a lesson & shake their brand value don't know how but something must be done

I have booked a flight from kochi to hyderabad for june 3rd 2019 through mmt (Indigo - pnr/booking ref.: si63wg) (Date of booking - 20th march 2019).

Due to the change in the flight timing i had to cancel the booking as per the guidelines of the airlines on the agreement of a refund. But, now i the mmt shows i am not eligible for a refund.

When i tried to contact them, i found no ways to do that. The customer support lines are not allowing to have a conversation with the officials regarding this. I could not even find an email id to lodge a complaint.

Please find the attached itinerary along with this.

I would like to get the refund as soon as possible.

Please do something.

Hi,

This is in reference with my international travel cancellation by flight. I have tried to connect with customer care (Email, phone and chat) regarding refund status but haven't received any update so far on refund amount promised.

Booking id - nn[protected]
Vadodara - london (Heathrow) - round trip flight
Departure flight - sat, 16 mar

16 mar '19 09:30 pm - bdq - vadodara
17 mar '19 07:00 am - lhr - london (Heathrow)

30 mar '19 09:05 pm - lhr - london (Heathrow) terminal 4
31 mar '19 09:00 pm - bdq - vadodara

Kindly provide an update and process my refund soon. It is already beyond a month!!

Dear sir,

On getting offer from make my trip about rs2 lac credit limit for 9 months emi as travel finance, i hv uploaded the copy of my pan card and dl as demanded through sms and a link sent. No sms for confirming the doc from mmt i hv rec'd rather started getting calls from personal mob nos.
Please look into it and i want confirmation from make my trip through my regtd mail id.
Tkx
Ajoy
Mumbai

I booked flights to malaysia from trichy on 13th april. My travel date was on 20th april, amount was 31588 inr. Money was deducted from my account but i didn't get any confirmation. Instead i got a mail of cancellation and refund. They said due to a technical problem in mmt's payment gateway money got stuck inside mmt. So they processed refund. Buy why did they not call me or inform me before doing so. A similar issue had happened with a friend of mine and he'd got a call for his confirmation to get it refunded or not.

We were 5 friends planned to travel malaysia on 20th april. Since it was first time travel, we all wanted to book it together in same flight. But because this cancellation happened, we had to wait for mmt to do the refund and then do all the bookings together. I spoke to mmt hundreds of time, they said i'll get refund in may be 30 mins or half day but maximum within 3days that is by 17th i'll get the refund. I requested and pleaded to them saying i've to travel on 20th and also i've to do the visa. So please get my refund. They only kept telling it's processed but i never got it. I even spoke to my bank, they kept telling they never got anything from mmt. Daily i was calling but nobody responded well or did they help me. When i did booking on mmt, each round-trip costed me 16k per person. Mmt asked me to wait till 17th.. And i waited. I did not have extra money to book other flights. But never received. Somehow i arranged money and when i tried to do flights, it costed me 32k per person. All this happened because of this cancellation. For 5 people, totally it would've costed me approx 80, 000 inr. But because of this cancellation i had to change my plans to travel on 22nd and also totally i had to pay 1, 60, 000 inr for flights..

Because of mmt, i had face a loss a 80, 000 inr. What was my mistake here, why did i have to bear extra 80k for the mistake happened by makemytrip. 80k is not a small amount, who will pay me for this.

Please help me in this issue. I need a resolution from makemytrip.

Below given 3 tickets were booked for Geneva on 18th Feb 2019 for Rs.110586/-

As tickets were for onward, journey, because of change in date of exam of my son, we requested for cancellation of tickets.

MMT promised to refund Rs. 52857/- first confirmed on call on 30th march and immediately followed by given below mail where they confirmed refund of Rs. 52857/-

They promised to process the refund within 12 hours by charging exorbitant MMT service fee of Rs.27666 /-.



Then confirmed that your refund is processed and sent to my account on 31st March at 3.32 Am.

Actually they have not transferred the money but given false statement.

Then after regular follow up, wasting 40-50 minutes on every call and writing several mails, refund was not received, always got the answer under process and we will respond within 48 years, but never responded.



On 18th April, 2019 all of sudden we got the message Rs.7741/- credited to your credit card.

After humiliation and harassment for several days, Priyanka Halder said there is recording of 47000/- only and when I asked about Rs.52857/-, she said we don’t consider mail.

Then I asked to refer the call recording of 30th march immediately before the mail, she asked for some time. Then received a mail that fresh incident refer. No.[protected] created on 26th April. After that she is not responding on mail or call.

MMT has devised system where customer cannot call except through call center which takes 40-50 minutes waiting time and after that they just promise Priyanka will call. But she is not responding.

We have gone through mental agony and financial loss and MMT has spoiled the trip.

MMT is following unfair trade practices and has done fraud with me and not returning money after one month. They do false claim. Even seniors are not acknowledging or responding.



It is a criminal case of fraud and mental harassment. Further in addition of fraud of Rs.52857, they have charged Rs.27666/- as MMT service fee.



Warm Regards

J C GOEL







Refund Under Process



Booking ID: NN[protected]

Booked on 18 Feb, 2019

Dear ANU,
Don't worry, we are processing your request.
Your request for Cancellation and refund of INR 52857 for your stay at International has been received by us.
Our promise is to Process Refund of INR 52857 in 12 hours .
If we delay, then we will pay INR 100 wallet bonus per hour upto a maximum of INR 1000.



Promise

Process Refund of INR 52857 in 12 hours

Promise Time

12 hours



If we delay, we will pay

INR 100 wallet bonus per hour upto a maximum of INR 1000

Cancellation initiated

(30Mar, 03:32PM)

Refund processed and sent to your account

(31Mar, 03:32AM)



TRACK PROGRESS







Refund Calculation

All amounts are in INR

OS-8582 | New Delhi-Vienna | Mon, 27 May 19, 14:05 hrs

OS-577 | Vienna -Geneva | Mon, 27 May 19, 20:15 hrs

LH-5749 | Geneva -Munich | Tue, 18 Jun 19, 09:10 hrs

LH-762 | Munich -New Delhi | Tue, 18 Jun 19, 12:10 hrs

Passenger Name



Airline Fare

Conv. Fee

Others*



Total Price

1.

Anu Goel



37961

799

0



38760

Cancellation Charges



(-) 9222

(-) 799

(-) 0



(-) 10021

MMT Service Fee



-

-

-



(-) 9222

2.

Jagdish Chand Goel



37961

799

0



38760

Cancellation Charges



(-) 9222

(-) 799

(-) 0



(-) 10021

MMT Service Fee



-

-

-



(-) 9222

3.

Madhav Goel



37961

799

0



38760

Cancellation Charges



(-) 9222

(-) 799

(-) 0



(-) 10021

MMT Service Fee



-

-

-



(-) 9222

Total Fare

116280

E-coupon Adjustment

(-) 5694

Total Cancellation Charges

(-) 30063

Total MMT Service Fee

(-) 27666

Total Refund

52857

* Others as a column includes insurance, meals and preferred seat charges

Additional Details

Trip

International flight

Get 24X7 Customer Support

India

[protected] (Toll Free) / +[protected]

Web

http://support.makemytrip.com

Note: Please do not reply to this mail.It has been sent from an email account that is not monitored.







Sent from my Samsung Galaxy smartphone.



\[protected] Forwarded message[protected]
From: MakeMyTrip
Date: Mon, Feb 18, 2019 at 5:57 PM
Subject: MakeMyTrip Customer ETicket : NN[protected]
To:



TICKET - Confirmed



Booking ID: NN[protected]

MON, 27 MAY '19

DELHI TO GENEVA

11h 15m

Austrian

OS-8582

Operated by: AIR INDIA

DEL

DELHI

14:05 hrs, 27 May

8h 10m

Economy

VIE

VIENNA

18:45 hrs, 27 May



MON, 27 MAY '19

DELHI to GENEVA11h 15m

Austrian OS-8582

Operated by: AIR INDIA

DEL

DELHI

8h 10m

VIE

VIENNA

14:05 hrs, 27 May

18:45 hrs, 27 May

Economy

Change of Planes. 1h 30m layover in Vienna (VIE)

Austrian

OS-577

VIE

VIENNA

20:15 hrs, 27 May

1h 35m

Economy

GVA

GENEVA

21:50 hrs, 27 May



Austrian OS-577

VIE

VIENNA

1h 35m

GVA

GENEVA

20:15 hrs, 27 May

21:50 hrs, 27 May

Economy

PASSENGER(S)

PNR



E-TICKET NO.

SEAT

1.

Anu Goel, Adult

TSU4GT



257-[protected]

2.

Jagdish Chand Goel, Adult

TSU4GT



257-[protected]

3.

Madhav Goel, Adult

TSU4GT



257-[protected]



TUE, 18 JUN '19

GENEVA TO DELHI

10h 35m

Lufthansa

LH-5749

Operated by: SWISS

GVA

GENEVA

09:10 hrs, 18 Jun

1h 10m

Economy

MUC

MUNICH

10:20 hrs, 18 Jun



TUE, 18 JUN '19

GENEVA to DELHI10h 35m

Lufthansa LH-5749

Operated by: SWISS

GVA

GENEVA

1h 10m

MUC

MUNICH

09:10 hrs, 18 Jun

10:20 hrs, 18 Jun

Economy

Change of Planes. 1h 50m layover in Munich (MUC)

Lufthansa

LH-762

MUC

MUNICH

12:10 hrs, 18 Jun

7h 35m

Economy

DEL

DELHI

23:15 hrs, 18 Jun



Lufthansa LH-762

MUC

MUNICH

7h 35m

DEL

DELHI

12:10 hrs, 18 Jun

23:15 hrs, 18 Jun

Economy

PASSENGER(S)

PNR



E-TICKET NO.

SEAT

1.

Anu Goel, Adult

TSU4GT



257-[protected]

2.

Jagdish Chand Goel, Adult

TSU4GT



257-[protected]

3.

Madhav Goel, Adult

TSU4GT



257-[protected]



IMPORTANT INFORMATION

•

Check-in Time : Check-in desks will close 2 hours before departure.

•

Valid ID proof needed : Please carry a valid Passport and Visa (mandatory for international travel). Passport should have at least 6 months of validity at the time of travel

BAGGAGE INFORMATION

Type

Sector

Cabin

Check-in

Adult

DEL-VIE

7 Kgs

Not Available*

Adult

VIE-GVA

7 Kgs

Not Available*

Adult

GVA-MUC

7 Kgs

Not Available*

Adult

MUC-DEL

7 Kgs

Not Available*

*Contact Makemytrip support below to know about check-in baggage for this flight.

PAYMENT INFORMATION

•

You have Paid INR 110, 586 | For Fare Breakup Get Invoice

MANAGE BOOKING

To manage your booking like cancellation, date change etc., Access this booking online or download our App for Android or iOS

MODIFY



DOWNLOAD



PLAY STORE



APP STORE

24x7 CUSTOMER SUPPORT

MakeMyTrip Support

The jet airways flight that i have booked (Booking id:in1b[protected] has been cancelled and i haven't received any communication about the refund. I have booked along with around 10 more people and they got confirmations about the refund.
I have called many times and each time they say it's being processed. Jet airways has shut down but i have booked through makemytrip.
Please do get my refund.

They are thieves... They have deducted mu money 4 times when i booked only once and they are denying it. I have called several times and they are lying again and again that we are looking into this but again i called they said we are forwarding your request... I have attached my bank statement also it clearly states there are 4 deduction but they are not refunding my money... And there call centre people are useless they know any thing how to rsolve a query... They playing senior themselves and talk to the customers.. Ans there seniora are not even come on call...

My self risu kumar singh. I have booked the ticket from chennai to patna flight on spice jet flight through make my trip ref. No-nf[protected].
But suddenly use to know your booking is cancelled. I am surprised to see my booking status. From airlines side they are telling booking is cancelled by web. But i done nothing then how my booking will be cancel.
Your executive is also tellingwe can not do any thing on that. So, what is meaning of yours. I am deeply regret to say i am very much disappointment with the service of make my trip. And from now onwards i will never go with make my trip and also i will not suggest to any body to go with make my trip & spice jet. Very hopeless service.

Regards
Rihu kumar singh
Mob no-[protected]

In the date of April 8th 2792 rs deducted from the upi which is linked to States bank of india and booking got failed but till today 27/04/2019 i didn't get my amount back
More than a 15 times i chat with Myra assistance and also phone conversations with a customer care but no use,
Everyone telling "In next 24/48 he's our finance team will call you"but till today no one call,
I shared a bank statement in Email and also in chat they are taken and again and again they are asking the same
My booking ID-NH[protected]
I submitting 08/04/2019 to 27/04/2019 bank statement details

I didn't see anywhere this kind of negligence

Hi,

I made 3 holiday booking for mauritius from my registered makemytrip account email id i. E. Biswanath. [protected]@gmail.com. Booking ids are nl[protected], nl[protected], nl[protected].
Till today these bookings are not showing in my makemytrip account. I tried to reach them in multiple way but everytime they tell me that i shall receive a call in 24 hour but that never happens.

The sales person who sold me this product is also not helping. He is telling once it is sold, it's not in my hand. I request strict intervention to this problem. I want the booking details to be displayed in my makemytrip profile immediately.

This is such a pathetic customer service by makemytrip.

My contact number is [protected]

Pathetic service... Booked bus using makemytrip and the coarier shared the details for onboarding.
Waited for bus around 3 hours.. Called them many times.. Initially they said bus is coming and coming but after 2 hours they stopped receiving my call.

Details are:-
Thangamayil travels
Track live location of yourbus at http://s.yourbus.in/n9V.
Busno: ka51aa7077
Serviceno: bangalore-munnar-1030pm
Contact no: [protected]

Want refund and compensation for it asap. Lost around 50k for all my bookings in munnar. Please help me.

April 3 2019. My money was debited from my bank account without ticket confirmation. I am still waiting for my refund. It already taken more than 20 days. So please refund my money back
Amount 755. I have alreadly contacted customer care more than 10 times. They said that the money was refunded to the bank account. But i confirmed with my bank officer they said that the money was not processed from make my trip

I have booked my ticket from delhi to vadodara on 13 april 2019 and on that day only after 1 hour i cancel it also and whenever i m contacting in make my trip sometime they are not contacting amd whenever they are contacting they are showing thst i have hot my refund but the truth is i didn't get there it is written that 10 days but till now no response please see towards it worst app for bookimg i m going to complain in consumer that's for sure

I have booked 5 tickets on 16-apr-2019 for destination "mussorie" from "delhi-isbt (Anand vihar)" with traveling date of 18-apr-2019 via make my trip (Mmt) while traveling from isbt to its destination the vehicle was caught by police and where in the driver and the conductor absconded from the scene leaving all the passenger left behind with no other arrangement or alternatives. While trying to reach out make my trip for the refund, leading no response from the team. Hence request support to get my amount refunded.

It is been 7 days of struggle already, not sure how my struggle will be paid off.

Amount : 4495.0 inr advance
Receipt voucher no : [[protected]]
Invoice no: [[protected]]
Date: 16-apr-2019
Place of supply : haryana
Booking id: nu[protected]
Thanks

I booked a ticket for 2 persons to travel from tirupati, ap to mumbai, mh on 23rd april on makemytrip. The booking had two flights (Connecting), spice jet (Sg 1048) - tirupati to hyderabad (18:35 hrs) and air india (Ai 51) - hyderabad to mumbai (22:00 hrs). Spice jet was supposed to reach hyderabad @ 19:45 hours but we were informed at tirupati airport that the will start late by 1 hour due to operational issues. We thought that since the gap between the two flights is 2.15 hrs, we should be fine even with this delay but flight could only start around 20:00 hrs and landed hyderabad domestic terminal @ 21:15 hrs. It took another 15 minutes for us to come out of airport (Including bus travel (Flight to arrivals). After coming out we came to know that air india flight which we were supposed to board was international flight (Till this point we didn't had any hint that this is international flight) and operates from international terminal and the boarding gates were already closed by that time (21:30 hrs) since this is international flight. I immediately rushed to international terminal with hopes to make it to the flight as we were still having 30 minutes left. But air india staff there informed us that nothing can be done now as we are too late and they can not take any responsibility for connecting flights of other carriers. We immediately approached mmt desk. There response was poorest. The guy told that we are just mediators and we can not take any responsibility for what has happened. He told that we need to book fresh flight in order to travel from hyderabad to mumbai.
With help of air india staff we came out of international terminal and went to spice jet counter on domestic terminal for reporting this issue. They also showed their helplessness and said that they do not take any responsibility for connecting flights of other carriers. We were so irritated with this because none of the parties - mmt, air india, spice jet are showing any responsibility and not helping at all. The connecting flight option was something which was available at mmt site and i did not book 2 independent flights myself and hence they must take responsibility on this. I booked fresh ticketed with air india for their morning 05:30 hrs flight paying additional inr 7980. Me and my wife had to spend entire night miserably at the airport and travelled in the morning to reach mumbai only at 07:00 hrs on 24th morning.
The point here is mmt being the booking agents took no initiative to help us reach hyderabad early, no calls, no sms, no information and at the end also didn't help us when we missed the flight. And after that they say we are just mediators. This is not at all acceptable. I want refund of inr 7980 (Flight tickets) + compensation for one painfull night spent at the airport.