MakeMyTrip India Complaints & Reviews

I was looking to book international flight return tickets when i came across mmt best price guarantee programme wherein they were claiming that there price is the cheapest and in case a cheaper ticket is found within 24 hrs they would return 10 times the fare difference.
So, i went ahead and booked the ticket while making payment i found another rs 2600 discount coupon over and above this scheme. So, i applied the same and went ahead and completed my booking. Later on 11th may 2019 just after making the bookiing i found rs 2500 cheaper fare on another website, with that reference i made a complaint under best price guarantee programme and to my surprise they said since i have applied discount coupon this scheme is not valid. I was shocked as if i had not applied the coupon fare difference would have been rs 5000 to which they might have given different reasoning. I now have this very bitter experience with mmt and would never recommend this to anyone in future.

Dear team,
I raised a complaint but the result is zero. Your team assured me that my payment will be refunded in 2 to 3 days but it is 8 th day spent and my payment is still hidden somewhere in make my trip pocket. This is terrible experience with you i don't no why my payment is not refunded though i don't take benefits of your services.

Regards
Virpratap singh
Contact and mmt number : [protected]

Payment date : 4 th may
Intermediate: royal castle
Amount paid : 864
Reason for refunde : royal castle denied to take the room.

First we came a few hours early before check in time as our train arrived. They charged us 200 for early check in (Just below 1/4 of total price) even though we said we would check out almost half day early.

We were given room with dusty and sticky floors and cupboards, cobwebs on the bed and general uncleanliness. The ac was hardly better than a cooler without the water cooling fixture. The room itself was tiny. When we complained first we were told all rooms are like that, but the pictures in the website show differently and why take extra money for a larger room designation. This is just plain cheating. Our so called free wifi did not have any signal within room. The phone to call for room service and reception was broken so every complaint trip had to be made physically.

I am not expecting lots of features or amenities. I knew i was booking a budget hotel, but didn’t know it was one that couldn’t even provide what it said it would and would be blatantly lying on the website.

Won’t be ever coming back here or booking another oyo hotel again.

International flight tickets were booked for 2 passengers, it was cancelled by airline and make my trip did not provide my refund. They had sent an email stating that it should take 10 working days but it’s been a month now. Now when i call the cx care, all they do is transfer my call from one department to another and disconnect without informing anything. No supervisor takes the responsibility to take my call. Absolutely insane customer care service

Hi i recently booked a hotel at royal arena in bodrum. I was given a lower category room from the one i booked. When i spoke to the manager they said they do not have a room like that in the hotel. I have all pictures to show the room i was offered bs what i have booked. I have been complaining and waiting for a reply with mmt since 2 days now but no response

My name is varsha. I had booked tickets on spicejet through makemytrip for;

1. 15th march, 2019 from chennai to ahmedabad, at 7:15 a. M. For two passengers. The total air charges amounted to rs. 8, 129. (Pnr - mysswj)
2. And 17th march, 2019 from ahmedabad to chennai, at 7:15 p. M. For three passengers. The total air charges amounted to rs. 13, 661 (Pnr - zbiznj).

Due to regulative directive from the airline's side, tickets on both the days were cancelled. We were assured a full refund amount as mentioned in the message we received from the airline. We booked tickets on a different airline and expected the refund to be initiated. It has been almost two months and we hadn't received a response from the airline. I contacted spicejet, and they said they already initiated the refund process with you, but i still haven't received a refund or any information regarding my money. We are entitled to receive a total of 21, 790 as a refund. I would be pleased if you could refund the amount in full as soon as possible.

Hello sir I make hotel booking online by mmt hotel name is oyo zinhos and paid advance money 2190 rupees but when I went at hotel for checkin there is no booking for me I complained again again in mmt helpline but they didn't help me I want my money back I have hotel voucher which provide by mmt so Los help me I need my money back kindly do as possible

I have made a booking for stay at the above hotel for 5 nights stay (May 13-18). At the time of booking you site showed me the rate to be rs.7, 380/ per night. The total charges accordingly should be rs.36, 900/. However an amount of rs.45, 072/ was charged. I request you to look into the matter and refund the excess paid, asap
My booking id nh[protected]

I Was booked hotel in alleppey boat house while payment time I cancelled but booking was confirmed and Amount was deducted.total amount was 5350 So I decided to cancel the booking but cancellation charge is 2300 rupees so I ask help on customer care but they are not properly response so kindly register the complaint and take the action.
My booking ID is NH[protected]

Hi,
I have availed the finance option offered by MMT and found it very useful. However, I havent received any email/ sms with my finance details and repayment structure and other specific details. I have tried repaying partial amount even before my first EMI started and found that there is only one option for repayment which is PAYTM.
I have performed transaction worth Rs.23, 189.83 from my HDFC bank with on 9-May-2019 via netbanking. Amount has been deducted from my account while transaction was failed. I have written a complaint to HDFC regarding same and awaiting for response. I find it very strange and improper that MMT or Capital Float has not send any details regarding this.
Simialrly, on 10-May-2019 I have tried and paid Rs.10, 000 from my HDFC Netbanking and transaction was succesful but still I havent received any acknowledgement from MMT or Capital Float. This is very scary experience and very shady practise and not a right way.
I need clear answers for these from MMT and Capital Float

This regarding our booking ( NL[protected] . We paid full booking amount by 10th April 2019 to avail the HDFC Cash back offer . The cash back was suppose to be credited by 30th April 2019 ..

We are on 10th May and I am still waiting for the cash back . I am calling MMTP customer support every day but without any resolution ...

Can some one help to resolve this issue on priority..

I booked hotel in ahmedabad and went to given location and there was not any hotel there. I tried to make contact on all 3 given numbers but no response. 24x7 help line was not responding as he was also not able to connect anywhere to help. I asked customer care to cancel the deal but he refused. Finally i arranged to stay in very high cost hotel at 2am in night as my daughter was to appear in entrance test next day morning. Complete mental harassment by make my trip

I have booked an international flight roundrip tampa, usa to mumbai, india at makemytrip site at 9pm on 8may, 2019. I used a credit card to make the payment. I received a message from the bank stating that the transaction has taken place while on the site the screen was displaying ‘processing ‘. So i tried calling at the helpline. At the helpline they were just transferring my call and after transferring nobody was answering.

His is with reference to booking id nn[protected]
Booked on 15th feb 2019 for my mother who is a senior citizen. This is an international itinerary from mumbai to raleigh on the 13th may and return from raleigh to mumbai on the 12th june. It involves 5 flights in total and 3 layovers.
I called the airline at 5pm on 7th may 2019 to enquire about the baggage allowance as at the time of booking it said 2 checked in pieces but there was no information on the ticket, that's when mmt's customer care executive informed me that all the flights on the trip have been cancelled by the airline except for one which is boston to amsterdam. The mmt executive gives me a standard response saying that they will contact the airline and revert with more information within 48 hours, no promise of a solution has been guaranteed.
It's appalling that i have received no information from mmt regarding the cancellation or requisite refund or alternative booking. The trip is scheduled within the next 4 days and mmt's standard response time is 48 hours which is ridiculous considering the urgency.
I called again at 10pm and the agent souvik spoke to someone in the delta team who says the ticket was cancelled by mmt. They tried to check if the ticket could be reissued and gave the mmt team a flight option for a later date. The mmt team was supposed to reissue the ticket within 4-6 hours. I receive a call from mmt team at 11:30 pm which i can't answer because of my sleeping baby.
Today, 8th may, i call again at 10:30am, spoke to someone from ekta who assures me my problem will be resolved in the next 4-6 hours and that i'll receive a call back within this time. Not hearing from them after 6 hours i call again this evening, spoke to someone called nikhil who asked for another 4 hours. New executives each time with no resolve!
And not a single call back or email from mmt today, i have constantly called back and each time i've had to explain the situation from scratch.
Thanks

I had booked 2 tickets of confirmed jet airways flight, 9w-313, delhi - mumbai, 13th april, 02:15hrs.in less then 24hrs, i got an sms that flight has been cancelled. Since, i had booked all hotels etc.in mumbai, we had to board a flight as possible. So went to delhi airport and somehow got seats on another jet airways flight which was scheduled for 8am. We waited for 9hrs in airport and boarded the flight. So, i should be getting the refund for the cancelled flight. How can they inform of a cancellation of flight within 24hrs. I have the rights to redeem my full refund for the cancelled flight as per indian constitution. Please help.

I recently published a hotel review on make my trip by mistake and now this review can’t be deleted. Even after calling customer care they said it isn’t possible from my or their end. This is totally unacceptable from a renowned business site like make my trip. Kindly help me and take the required action.
I need it to get it resolved immediately on urgent basis....

As i had booked a bus on the date of 4th may 2019 for my parents. They faced alot of discomfert and harrashment because of bus driver and conducter. As bus was already 2 hours late and parents also went to police station because of driver and conductor as police also enquired my parents. They were also waiting for bus at mayur vihar extension just because of bus driver had given them wrong info about the stop. The time was about 1:00 am at night and they were unsafe and alone. So i please request you to take action regarding this and provide any compensation regarding this mishappening.
Booking id. [protected]

Dear sir,
I had booked 4 tickets in spice jet (To and fro) and my booking id is nf[protected] for june 8th. But today i received a message from spice jet that, they cancelled both the flights due to some problems. They insisted me to request for refund. I did the same. But the amount has not credited yet.
So i request you to do the needful.
Thank you,
Sebi jose. P

Hi - i was booking flight tickets on make my trip app on 11th march, 2019. Due to some technical glitch an amount of rs. 9951 was debited from my account without any ticket being generated.
Please refer the confirmation from
Makemytrip below.

Regards
Aprotiim joardar [protected]

Greetings from makemytrip!

This is regards with your booking id: nh[protected] related to transaction failure.

As per our yesterday's telephonic conversation, we would like to inform you that we had already made your refund successfully processed from pg's end.

Refund processed date: 09 apr 2019
Refund amount: 9951/-
Rrn number:[protected]

It will reflects in your bank account within 3-7 working days or as per your bank's turn around time.

Also, as per your permission, we are marking your query as resolved.

For further assistance, feel free to revert us on this same e-mail.

Thank you for your support and patience.

Yours sincerely,
Naman kataria | helpdesk | makemytrip

I have not received the refund yet and make my trip has also stopped responding to my mails.

Hi,

My name is aman sharma, i have booked a ticket on 22/04/2019 from guwahati to delhi, and made the payment of 4000.00 rupees.

Transaction no - nf[protected]a4.

After making the payment your representative said the payment has been deducted from my account but make my trip did not receive it, however i made the another payment from my credit card on the same time same day successfully.

I have launched a compliant to my hdfc bank to get my money back, they have raised a dispute and given me the 7 days timeframe.

Today hdfc bank has confirmed that the money has been successfully paid to make my trip.

I am really unhappy with the kind of behavior make my is performing with me.
I will go to the consumer court and file a mentally harassment and fraudulent activity by make my trip.

Not really happy why you have acted line this with the customer. I need my money back with compensation or else will sue you so that you will not do it with other customer.

Regards,
Aman sharma