MakeMyTrip India Complaints & Reviews

I booked flights to malaysia from trichy on 13th april. My travel date was on 20th april, amount was 31588 inr. Money was deducted from my account but i didn't get any confirmation. Instead i got a mail of cancellation and refund. They said due to a technical problem in mmt's payment gateway money got stuck inside mmt. So they processed refund. Buy why did they not call me or inform me before doing so. A similar issue had happened with a friend of mine and he'd got a call for his confirmation to get it refunded or not.

We were 5 friends planned to travel malaysia on 20th april. Since it was first time travel, we all wanted to book it together in same flight. But because this cancellation happened, we had to wait for mmt to do the refund and then do all the bookings together. I spoke to mmt hundreds of time, they said i'll get refund in may be 30 mins or half day but maximum within 3days that is by 17th i'll get the refund. I requested and pleaded to them saying i've to travel on 20th and also i've to do the visa. So please get my refund. They only kept telling it's processed but i never got it. I even spoke to my bank, they kept telling they never got anything from mmt. Daily i was calling but nobody responded well or did they help me. When i did booking on mmt, each round-trip costed me 16k per person. Mmt asked me to wait till 17th.. And i waited. I did not have extra money to book other flights. But never received. Somehow i arranged money and when i tried to do flights, it costed me 32k per person. All this happened because of this cancellation. For 5 people, totally it would've costed me approx 80, 000 inr. But because of this cancellation i had to change my plans to travel on 22nd and also totally i had to pay 1, 60, 000 inr for flights..

Because of mmt, i had face a loss a 80, 000 inr. What was my mistake here, why did i have to bear extra 80k for the mistake happened by makemytrip. 80k is not a small amount, who will pay me for this.

Please help me in this issue. I need a resolution from makemytrip.

Below given 3 tickets were booked for Geneva on 18th Feb 2019 for Rs.110586/-

As tickets were for onward, journey, because of change in date of exam of my son, we requested for cancellation of tickets.

MMT promised to refund Rs. 52857/- first confirmed on call on 30th march and immediately followed by given below mail where they confirmed refund of Rs. 52857/-

They promised to process the refund within 12 hours by charging exorbitant MMT service fee of Rs.27666 /-.



Then confirmed that your refund is processed and sent to my account on 31st March at 3.32 Am.

Actually they have not transferred the money but given false statement.

Then after regular follow up, wasting 40-50 minutes on every call and writing several mails, refund was not received, always got the answer under process and we will respond within 48 years, but never responded.



On 18th April, 2019 all of sudden we got the message Rs.7741/- credited to your credit card.

After humiliation and harassment for several days, Priyanka Halder said there is recording of 47000/- only and when I asked about Rs.52857/-, she said we don’t consider mail.

Then I asked to refer the call recording of 30th march immediately before the mail, she asked for some time. Then received a mail that fresh incident refer. No.[protected] created on 26th April. After that she is not responding on mail or call.

MMT has devised system where customer cannot call except through call center which takes 40-50 minutes waiting time and after that they just promise Priyanka will call. But she is not responding.

We have gone through mental agony and financial loss and MMT has spoiled the trip.

MMT is following unfair trade practices and has done fraud with me and not returning money after one month. They do false claim. Even seniors are not acknowledging or responding.



It is a criminal case of fraud and mental harassment. Further in addition of fraud of Rs.52857, they have charged Rs.27666/- as MMT service fee.



Warm Regards

J C GOEL







Refund Under Process



Booking ID: NN[protected]

Booked on 18 Feb, 2019

Dear ANU,
Don't worry, we are processing your request.
Your request for Cancellation and refund of INR 52857 for your stay at International has been received by us.
Our promise is to Process Refund of INR 52857 in 12 hours .
If we delay, then we will pay INR 100 wallet bonus per hour upto a maximum of INR 1000.



Promise

Process Refund of INR 52857 in 12 hours

Promise Time

12 hours



If we delay, we will pay

INR 100 wallet bonus per hour upto a maximum of INR 1000

Cancellation initiated

(30Mar, 03:32PM)

Refund processed and sent to your account

(31Mar, 03:32AM)



TRACK PROGRESS







Refund Calculation

All amounts are in INR

OS-8582 | New Delhi-Vienna | Mon, 27 May 19, 14:05 hrs

OS-577 | Vienna -Geneva | Mon, 27 May 19, 20:15 hrs

LH-5749 | Geneva -Munich | Tue, 18 Jun 19, 09:10 hrs

LH-762 | Munich -New Delhi | Tue, 18 Jun 19, 12:10 hrs

Passenger Name



Airline Fare

Conv. Fee

Others*



Total Price

1.

Anu Goel



37961

799

0



38760

Cancellation Charges



(-) 9222

(-) 799

(-) 0



(-) 10021

MMT Service Fee



-

-

-



(-) 9222

2.

Jagdish Chand Goel



37961

799

0



38760

Cancellation Charges



(-) 9222

(-) 799

(-) 0



(-) 10021

MMT Service Fee



-

-

-



(-) 9222

3.

Madhav Goel



37961

799

0



38760

Cancellation Charges



(-) 9222

(-) 799

(-) 0



(-) 10021

MMT Service Fee



-

-

-



(-) 9222

Total Fare

116280

E-coupon Adjustment

(-) 5694

Total Cancellation Charges

(-) 30063

Total MMT Service Fee

(-) 27666

Total Refund

52857

* Others as a column includes insurance, meals and preferred seat charges

Additional Details

Trip

International flight

Get 24X7 Customer Support

India

[protected] (Toll Free) / +[protected]

Web

http://support.makemytrip.com

Note: Please do not reply to this mail.It has been sent from an email account that is not monitored.







Sent from my Samsung Galaxy smartphone.



\[protected] Forwarded message[protected]
From: MakeMyTrip
Date: Mon, Feb 18, 2019 at 5:57 PM
Subject: MakeMyTrip Customer ETicket : NN[protected]
To:



TICKET - Confirmed



Booking ID: NN[protected]

MON, 27 MAY '19

DELHI TO GENEVA

11h 15m

Austrian

OS-8582

Operated by: AIR INDIA

DEL

DELHI

14:05 hrs, 27 May

8h 10m

Economy

VIE

VIENNA

18:45 hrs, 27 May



MON, 27 MAY '19

DELHI to GENEVA11h 15m

Austrian OS-8582

Operated by: AIR INDIA

DEL

DELHI

8h 10m

VIE

VIENNA

14:05 hrs, 27 May

18:45 hrs, 27 May

Economy

Change of Planes. 1h 30m layover in Vienna (VIE)

Austrian

OS-577

VIE

VIENNA

20:15 hrs, 27 May

1h 35m

Economy

GVA

GENEVA

21:50 hrs, 27 May



Austrian OS-577

VIE

VIENNA

1h 35m

GVA

GENEVA

20:15 hrs, 27 May

21:50 hrs, 27 May

Economy

PASSENGER(S)

PNR



E-TICKET NO.

SEAT

1.

Anu Goel, Adult

TSU4GT



257-[protected]

2.

Jagdish Chand Goel, Adult

TSU4GT



257-[protected]

3.

Madhav Goel, Adult

TSU4GT



257-[protected]



TUE, 18 JUN '19

GENEVA TO DELHI

10h 35m

Lufthansa

LH-5749

Operated by: SWISS

GVA

GENEVA

09:10 hrs, 18 Jun

1h 10m

Economy

MUC

MUNICH

10:20 hrs, 18 Jun



TUE, 18 JUN '19

GENEVA to DELHI10h 35m

Lufthansa LH-5749

Operated by: SWISS

GVA

GENEVA

1h 10m

MUC

MUNICH

09:10 hrs, 18 Jun

10:20 hrs, 18 Jun

Economy

Change of Planes. 1h 50m layover in Munich (MUC)

Lufthansa

LH-762

MUC

MUNICH

12:10 hrs, 18 Jun

7h 35m

Economy

DEL

DELHI

23:15 hrs, 18 Jun



Lufthansa LH-762

MUC

MUNICH

7h 35m

DEL

DELHI

12:10 hrs, 18 Jun

23:15 hrs, 18 Jun

Economy

PASSENGER(S)

PNR



E-TICKET NO.

SEAT

1.

Anu Goel, Adult

TSU4GT



257-[protected]

2.

Jagdish Chand Goel, Adult

TSU4GT



257-[protected]

3.

Madhav Goel, Adult

TSU4GT



257-[protected]



IMPORTANT INFORMATION

•

Check-in Time : Check-in desks will close 2 hours before departure.

•

Valid ID proof needed : Please carry a valid Passport and Visa (mandatory for international travel). Passport should have at least 6 months of validity at the time of travel

BAGGAGE INFORMATION

Type

Sector

Cabin

Check-in

Adult

DEL-VIE

7 Kgs

Not Available*

Adult

VIE-GVA

7 Kgs

Not Available*

Adult

GVA-MUC

7 Kgs

Not Available*

Adult

MUC-DEL

7 Kgs

Not Available*

*Contact Makemytrip support below to know about check-in baggage for this flight.

PAYMENT INFORMATION

•

You have Paid INR 110, 586 | For Fare Breakup Get Invoice

MANAGE BOOKING

To manage your booking like cancellation, date change etc., Access this booking online or download our App for Android or iOS

MODIFY



DOWNLOAD



PLAY STORE



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24x7 CUSTOMER SUPPORT

MakeMyTrip Support

The jet airways flight that i have booked (Booking id:in1b[protected] has been cancelled and i haven't received any communication about the refund. I have booked along with around 10 more people and they got confirmations about the refund.
I have called many times and each time they say it's being processed. Jet airways has shut down but i have booked through makemytrip.
Please do get my refund.

They are thieves... They have deducted mu money 4 times when i booked only once and they are denying it. I have called several times and they are lying again and again that we are looking into this but again i called they said we are forwarding your request... I have attached my bank statement also it clearly states there are 4 deduction but they are not refunding my money... And there call centre people are useless they know any thing how to rsolve a query... They playing senior themselves and talk to the customers.. Ans there seniora are not even come on call...

My self risu kumar singh. I have booked the ticket from chennai to patna flight on spice jet flight through make my trip ref. No-nf[protected].
But suddenly use to know your booking is cancelled. I am surprised to see my booking status. From airlines side they are telling booking is cancelled by web. But i done nothing then how my booking will be cancel.
Your executive is also tellingwe can not do any thing on that. So, what is meaning of yours. I am deeply regret to say i am very much disappointment with the service of make my trip. And from now onwards i will never go with make my trip and also i will not suggest to any body to go with make my trip & spice jet. Very hopeless service.

Regards
Rihu kumar singh
Mob no-[protected]

In the date of April 8th 2792 rs deducted from the upi which is linked to States bank of india and booking got failed but till today 27/04/2019 i didn't get my amount back
More than a 15 times i chat with Myra assistance and also phone conversations with a customer care but no use,
Everyone telling "In next 24/48 he's our finance team will call you"but till today no one call,
I shared a bank statement in Email and also in chat they are taken and again and again they are asking the same
My booking ID-NH[protected]
I submitting 08/04/2019 to 27/04/2019 bank statement details

I didn't see anywhere this kind of negligence

Hi,

I made 3 holiday booking for mauritius from my registered makemytrip account email id i. E. Biswanath. [protected]@gmail.com. Booking ids are nl[protected], nl[protected], nl[protected].
Till today these bookings are not showing in my makemytrip account. I tried to reach them in multiple way but everytime they tell me that i shall receive a call in 24 hour but that never happens.

The sales person who sold me this product is also not helping. He is telling once it is sold, it's not in my hand. I request strict intervention to this problem. I want the booking details to be displayed in my makemytrip profile immediately.

This is such a pathetic customer service by makemytrip.

My contact number is [protected]

Pathetic service... Booked bus using makemytrip and the coarier shared the details for onboarding.
Waited for bus around 3 hours.. Called them many times.. Initially they said bus is coming and coming but after 2 hours they stopped receiving my call.

Details are:-
Thangamayil travels
Track live location of yourbus at http://s.yourbus.in/n9V.
Busno: ka51aa7077
Serviceno: bangalore-munnar-1030pm
Contact no: [protected]

Want refund and compensation for it asap. Lost around 50k for all my bookings in munnar. Please help me.

April 3 2019. My money was debited from my bank account without ticket confirmation. I am still waiting for my refund. It already taken more than 20 days. So please refund my money back
Amount 755. I have alreadly contacted customer care more than 10 times. They said that the money was refunded to the bank account. But i confirmed with my bank officer they said that the money was not processed from make my trip

I have booked my ticket from delhi to vadodara on 13 april 2019 and on that day only after 1 hour i cancel it also and whenever i m contacting in make my trip sometime they are not contacting amd whenever they are contacting they are showing thst i have hot my refund but the truth is i didn't get there it is written that 10 days but till now no response please see towards it worst app for bookimg i m going to complain in consumer that's for sure

I have booked 5 tickets on 16-apr-2019 for destination "mussorie" from "delhi-isbt (Anand vihar)" with traveling date of 18-apr-2019 via make my trip (Mmt) while traveling from isbt to its destination the vehicle was caught by police and where in the driver and the conductor absconded from the scene leaving all the passenger left behind with no other arrangement or alternatives. While trying to reach out make my trip for the refund, leading no response from the team. Hence request support to get my amount refunded.

It is been 7 days of struggle already, not sure how my struggle will be paid off.

Amount : 4495.0 inr advance
Receipt voucher no : [[protected]]
Invoice no: [[protected]]
Date: 16-apr-2019
Place of supply : haryana
Booking id: nu[protected]
Thanks

I booked a ticket for 2 persons to travel from tirupati, ap to mumbai, mh on 23rd april on makemytrip. The booking had two flights (Connecting), spice jet (Sg 1048) - tirupati to hyderabad (18:35 hrs) and air india (Ai 51) - hyderabad to mumbai (22:00 hrs). Spice jet was supposed to reach hyderabad @ 19:45 hours but we were informed at tirupati airport that the will start late by 1 hour due to operational issues. We thought that since the gap between the two flights is 2.15 hrs, we should be fine even with this delay but flight could only start around 20:00 hrs and landed hyderabad domestic terminal @ 21:15 hrs. It took another 15 minutes for us to come out of airport (Including bus travel (Flight to arrivals). After coming out we came to know that air india flight which we were supposed to board was international flight (Till this point we didn't had any hint that this is international flight) and operates from international terminal and the boarding gates were already closed by that time (21:30 hrs) since this is international flight. I immediately rushed to international terminal with hopes to make it to the flight as we were still having 30 minutes left. But air india staff there informed us that nothing can be done now as we are too late and they can not take any responsibility for connecting flights of other carriers. We immediately approached mmt desk. There response was poorest. The guy told that we are just mediators and we can not take any responsibility for what has happened. He told that we need to book fresh flight in order to travel from hyderabad to mumbai.
With help of air india staff we came out of international terminal and went to spice jet counter on domestic terminal for reporting this issue. They also showed their helplessness and said that they do not take any responsibility for connecting flights of other carriers. We were so irritated with this because none of the parties - mmt, air india, spice jet are showing any responsibility and not helping at all. The connecting flight option was something which was available at mmt site and i did not book 2 independent flights myself and hence they must take responsibility on this. I booked fresh ticketed with air india for their morning 05:30 hrs flight paying additional inr 7980. Me and my wife had to spend entire night miserably at the airport and travelled in the morning to reach mumbai only at 07:00 hrs on 24th morning.
The point here is mmt being the booking agents took no initiative to help us reach hyderabad early, no calls, no sms, no information and at the end also didn't help us when we missed the flight. And after that they say we are just mediators. This is not at all acceptable. I want refund of inr 7980 (Flight tickets) + compensation for one painfull night spent at the airport.

I had booked a visa application for my mother for malaysia on 9th april 2019. The travel dates are scheduled on 3rd may 2019. They have proudly claimed 99.99 percent success in visa services and visa will be done in 3 to 6 working days after applying, each and every day they ask for additional documents which were provided without delay to them. And finally it said that the visa has been sent to the embassy. Today is the 26th april and their tracking services says the visa is delayed. Repeated emails to the personnel in mmt have given no response and their customer care number has a waiting period of 20 minutes and even after they receive the call, they are not helpful and very vague in their replies. My request is at least give a reasonable assurance to your customer or at least follow up on why there is undue delay from the embassy side. If the visa does not arrive on time, the stand to lose 25000 inr as the flight tickets are non refundable. My booking id is nv[protected]. Kindly help me in this matter

We won the istanbul flight tickets for 80000 on 7th april 19, and send all the information on a link send by sms but unfortunately no one called till today.

I am a corporate member of mmt with relationship representative but in spite
Of followup we have not received any confirmation and we hv planned to go on 18/19 th may and got the visa but now fills cheated!

Is it a joke? Due to this mmt will loose its brand value and customer like us.

I have made booking on 16th april night for 4 persons that cost 8420 from gorakhpur to central chennai for july 05 on rapti sagar express which is failed. But my refund has not been done. Today is the 9th day from the booking date. I am still looking for my refund. And one thing more is what the gmail form they have sent i want to open supportz. Makemytrip.com but it is useless because it is not opening. Such a system is there. Let see when they will refund.

Hi,
This is in regards to the air india flight cancelled from mumbai to hyderabad on march 14. I had been following up with make my trip customer service for the past 1 month and spoke to 4 different reps. However, in spite of reassuring them to get the credit back within 7 to 10 days and no follow up required from my end still i had been running around you guys.
Please let me know the resolution and further escalation process.
I am attaching the referenced documents.
Thanks & regards,
Mahaveer jain
[protected]

I have booked a flight with the pnr: tc2dqy for march 29th round trip, passenger name mr. Stephen kumar darbar, and cancelled the flight due to some family emergency, trying to reach mmt no of times but no response

When i contacted indigo airlines they have mentioned the money is been refunded on the same day of cancellation which is[protected]

Why the mmt is taking so long to refund the money or you guys cheating the customers?

I feel it is cheating and fraud shame for such a big travel company

You people can change the name it as cheat your trip

Hope you people can get back to me on the refund

Call me back on:[protected] or[protected]

Dear mmt please provide me customer care number or email for mmt travel finance that i have activated for credit limit inr-200, 000.00 and inr-5.00 was debited from my account to mmt account after set up repayment method.
Note - before starting any new business please set-up first customer care number or email.
We are facing too much difficulties to contact you.
Or may be you mmt dont want to provide details intentionally to harass people.

My email - [protected]@yahoo.com.
Contact me asap.

Asad abbas

The reference of booking id is nl[protected].

We had submitted 8 passports for the singapore visa application, through your site, make my trip on dt:[protected] through dtdc courier.
We received only 7 passports today by courier. We did not receive vangapalli laxman rao's passport.
After noticing that the passport was missing i called mr amos (M): [protected] around 1:30 and date :[protected] and he was not attending our call so we called ms. Sumeda and informed about it.

People from visa team are not responding to calls and it's been pathetic experience with the visa concerned authorities after many calls to your team we got a call from mr. Amos around 4;40pm and he took in conference call with mr. Edward lobo and he told us sorry we are searching... And simply asking us to apply for the new passport and saying that they have done only a little mistake.

I am surprised to hear reply that he accepted the misplacement and they felt sorry for misplacing but considered it to be a small mistake.

Since the date of travel is tomorrow 24th april you should help us in arranging our passport because this is a family trip and we cannot even leave a single person alone.
My sincere request is to please make sure to get our passport immediately and ensure our trip goes smoothly. Make my trip has to take full responsibility for this and has to take all steps in order to trace the passport. All the actions have to be taken as soon as possible since we need to travel tomorrow night.in case the passport is not returned, then the whole package charges for 8 people to singapore has to be refunded by you all. Other expenses incurred also should be refunded. If we don’t get our passport as expected we will have to take further action legally for negligence made by you and spoiling our vacation which we planned along with our children. I am sorry to say this but you guys are playing with the customers emotions.

Monika, mousin and amos from visa team where contacted continuously but did not attend the calls but later when contacted from other number they responded.

We paid total amount of rs. 9, 60, 000/- (Nine lakhs sixty thousand only) as our trip package costs as per the terms and conditions of make my trip.

From
Vangapalli laxman rao and kalva bhushan kumar
Contact number [protected]

There are 2 passengers flying from blr to edmonton on return trip. However klm flight operated by jet airways has has got cancelled for the sector of amsterdam to blr. One seat for pnr - pttkyi has been rerouted via yyz-cdg-blr however the second pnr has still not been confirmed - px3lj9. They are mother and daughter flying together and it has taken forever for the team to come back with solution.

It is quite frustrating for us to keep waiting for the staff to revert and it is almost a week with no resolution.
Please help!! Else i insist on going to social media to inform of the poor service make my strip has provided to us.

Thank you
Col vishal chadda
Indian army