MakeMyTrip India Complaints & Reviews

Through makemytrip web site, i booked an air ticket for travelling to bhubaneswar from new delhi on 16th may 2019.
My booking id is nf[protected].

I am surprised to notice that makemytrip has charged me inr 6358/= which is way above the airfare mentioned in the indigo airlines website for the flight no 6e - 2214 leaving delhi at 2:35 hours to bhubaneswar.

I called the customer care executive of makemytrip, however, couldn't get a satisfactory explanation. I am wondering how come makemytrip can charge airfare arbitrarily to the customers.

I cancelled jet airways flight booked through makemytrip vide booking ref # nf[protected]. Cancellation was done on april 18th, 2019. I didn't receive refund even after a month. I called their customer care just now (May 18, 2019). Farheen haq (Their customer care executive) told me that they have received the money from airline. Initially she said that as per company policy, they will refund money in mmt wallet in 7 days and than they will initiate transfer to my credit card account in another 7 days for which i need to call them again. When i asked her where is the company policy on their website about this, she said there is no policy. They are fooling around with customer. If we forget to call them they will not initiate refund on their own. Why they want to keep my money for 2 weeks when they already received money from airline. Since they are using my money, i want 200% interest for using my money for 2 weeks. Else i will file consumer court case within this week in case i don't get any response to this complaint. I have evidence for this conversation with her which will prove them guilty and fooling the customers to misuse our money.

Round 10 a.m. we the passengers were come to know that the bus driver had dashed a man on road. He then come with the people in his town and they started shouting and threatened not to leave the bus like this. Then the bus driver left the bus with fear and passengers were stranded upto 2hrs. People even entered the bus through window to find the driver and abused people and left. Then everyone left that place with the thing in mind that the destination Akola is at nearly 20 Kms away and started calling their relatives with the sun on head and then I tried calling the operators of the makemytrip, discussed the issue and asked them but they didn't answered anyone and kept phone ringing. We are really left with no help and very dissatisfied with the whole thing. I urge you to regret with the thing and return the amount of the tickets of every passenger directly into the source where they paid from and hope the ### never again happen in future!

Actually i cancelled a train ticket on 05th april 2019, but my refund is not credited in my account yet
I called makemytrip so many times every customer care executive said me that please wait for 24-48 hrs definitely u will receive your refund
At the last i talked with mr. Amar saxena (Customer delight team) on 4th may 2019 and he said me that please wait for 48 hrs i will get back to u but he does not call me even i send mail 5 times but no response yet...

Hi team i have booked domestic hotel for tomorrow my amount deducted but booking id not received nor any confirmation
My mail id [protected]@gmail.com
This is really a bad experience cant expect this from mmt.
Kindly refund my amount right now else send me trip confirmation
Please take action today only without any delay
This is the second time i am having this bad experience with mmt never expect this

Dear sir/madam i booked a ticket from your sight nf[protected]. The booking is from patna to indore via kolkata. Due to reschedule of marriage i change my plan to travel and a i had pay a sum of rs 2280/- for the change of date. The fresh date of travel is 17 may 19 that is today. I had paid additional sum of rs 800/- for seat 1a. I had also paid a sum of rs 500/- for food (Rs 250/- from patna to kolkata and rs 250/- from kolkata to indore). When i get boarding pass from indigo counter i found that my seat is 30c. When i request for food the cabin crow of indigo refused to give me food. They told that you had not paid any money for food. Due to this i not feel comfortable in my journey and i get mental and physical fatigue. I want to know who is responsible for the same. I you not provide me the seat which i had paid a sum of rs 800/- and food which i had paid rs 500/- addition then i request you to please refund me extra money charged by you for seat and food. I chat with mrs maya but she refused to help me if you not help me then sorry to say in future i book my hotel and flight tickets from other operator.

Booking no. Nh[protected].
As per booking the hotel destination provided is: http://maps.google.com/maps?q=27.036007, 88.26267

1. But the actual destination is somewhere else far way from the mentioned place.
2. My booking was for two rooms for two nights. However, the owner of the hotel denied. He informed the booking is for one night one room.

Therefore i reject to stay there. This is realy annoying. I am harassed. I have paid in advance with a faith on mmt. However, it was a very nasty experience. Kindly refund my payment as the destination was changed against the original which was mentioned in the booking slip.

I booked a one way international flight ticket from dublin to delhi through flipkart on 8th may 2019.
They have a best price challenge going on where you get 10x the difference amount of you get a cheaper ticket price provided you mail them the screenshots within 24 hours.
I did the same with sharing screenshots from not one but 2 websites/portal having lower prices.
But i received a mail saying that i have used a coupon/discount code so i am not eligible for the same.

Firstly, i had a telephonic conversation with one of their executive regarding the challenge. He told me that only the base fare and convenience fee total will be considered for comparison and all the other discounts and offers will be excluded and the difference amount will be refunded back to my bank/card account from which i have made the payment. I have the conversation recorded

Secondly, the tnc the have shared with me (https://www.makemytrip.com/promos/bpc-intflt[protected].html?intid=HPLP_hero_IF...⇄ pertains to multi city international flight and i did one way ticket and the date of the tnc mentioned is of the year 2017 (As can be seen in the link)

Third, i have not applied any coupon/discount code on my ticket. There was an instant discount offer by flipkart not mmt and it was automatically applied on online payment and i had no option of withdrawing the offer as i had to pay through online mode.

And the tnc mentioned on the flipkart app itself states these discount would be considered while comparing the difference amount

Hoping for a quick and positive solution.

After a turmoil and n number of emails we have collected the passport on our own from the designated place around 9pm. However we have not received back our original documents which were given at the time of visa processing. Request you to kindly courier the same to the address already provided in my trail emails.

I havent heard back on compensation for all the stress we have underwent with make my trip and there is no feedback from your end.

One of the worst ever services experienced and least expected from make my trip. Further would never ever travel through mmt nor refer too.

You guys don't even have courtesy to call and apologize at any senior management levels. Over and above i receive quotes and calls which are way above ridiculously priced as if mmt have sole rights for the said services. Had demanded for price for 1 night extra stay and i receive a quote at which price i can stay for 3 nights at the same place and still save on. That too when i book through mmt website. I ask for the price for hot air balloon ride initially was discouraged to be pre booked because of weather conditions and now when i insisted for prebook i get a quote which is 3 times the quote in the market.

Guys let me tell you all frankly you are making fool of yourselves in the whole process. When this issues are taken up with your team members there is no single person who takes responsibility and further proves themselves to be working on back end and escalating. Don't know when the customer is not kept in any loop what escalations are going on. There is no person in senior most top management who can take responsibility of what is going on.

Thanks for making this trip truly memorable and not the way we wanted but the way you guys wanted as if you guys have done a favor by taking our bookings

Prakash shah

We family of 9 members did a booking for Package London- Paris - Switzerland which included flights and visa both, which was to be from 6th July'19 to 14th July'19.

We did booking from Make My Trip Ahmedabad - Bodakdev branch.

Where we had specified that one of the traveller is a student who studies in Phillipines and will be back by 9th June'19. So we were confirmed that her visa will be done as soon as possible so that we can move ahead with our travel plan.

But when we started the visa process and also paid the 1st instalment of the money... they told us that the member who is in the phillipines, her visa cannot be done from India, it had to be done from Phillipines.

Every time random answers. No perfect guidance or knowledge of the subject

We want the solution, ASAP, ... or i will not stop Complaining on every Media portals...

I made a booking for round trip bom-ded-bom vide booking id #nf[protected] on 13.05.2019, while booking i did apply the flymon deal code and it did show me that the same got applied on my booking and so i did the payment via icici credit card. But mmt says that the same is not applied because of that they can't process my cashback of rs. 1, 200. When i chatted with mmt, per them i have not used that code for my booking whereas i have my colleague who was present during booking and we saw that the coupon applied successfully and the respective cashback will be credited within 7 days. When i insisted for the reason they said that they will go through the booking log and will let me know about it. Now whatever the log says, my point is that i did applied the code not only for this booking but also for booking id #nf[protected] made on same date with same deal code flymon and did receive the cashback offer. Apart from this, the log is from the system maintained and operated by mmt which got no hold of the customer, and sometimes systems do operate inefficiently, neither mmt nor i can guarantee the working of the systems flawlessly.
I would request mmt to relook into this issue and refund the same to my respective account.

As i had boked a bus ticket on date 4th may 2019 through ganesh travels and site is make my trip india. I have also made a feedback but there was not any further response from mmt. My complaint is as ticket was resgissterd for my parents and they made a round to police station beacuse of bus driver and conductor. They were also questioned by police because the bus was 2 hours late and its real timing was 11 pm. They were alone on 01am on the highway road. It was also a risky thing because it was unsafe area. By 4 am they left police station as police left them by that time only. Other pasengers also get disturbed by that bus because driver and conductor was in police remand. So i am requeating you that go through the matter.
My ticket id is -[protected]

Delhi to varanasi
Mmt booking id: nu[protected]
Operator pnr:[protected]
Operator name: gangesh tours and travels
Dept date: 04/05/2019
Seats: n, 1
—
Boarding time: 11:20 pm
Boarding pt: crown plaza parking mayur vihar.
Landmark: crown plaza parking mayur vihar,
Address: crown plaza parking mayur vihar landmark: crown plaza parking mayur vihar,
Contact: varanasi,
—
Drop pt: varanasi,
Address: [protected], [protected], [protected],
—

Thanks,
Team makemytrip (Mmt).

NH[protected], we booked one room through you on 11th night, and presenting the confirmation the hotel denied to give room, as the hotel was full, we wait in the hotel till early morning, no response. They told us the room is been sold to somebody else. and we were forced to stay on the road .
we been complaining through customer service and no response.
what shall we do?

I had submitted a complaint one week before and I didn't get a reply till Today.The complaint was about of refund.
I had booked 4 return to and fro spice jet tickets for june 8th through make my trip.
But unfortunately In the last week i received massage from spice jet by mentioning that, both the flights cancelled due to their problems. So as per their request, I had requested for refund to make my trip. But till today I didnt receive the amount back.
So, plz do the necessary arrangements to get my money back. Thank You.

I was looking to book international flight return tickets when i came across mmt best price guarantee programme wherein they were claiming that there price is the cheapest and in case a cheaper ticket is found within 24 hrs they would return 10 times the fare difference.
So, i went ahead and booked the ticket while making payment i found another rs 2600 discount coupon over and above this scheme. So, i applied the same and went ahead and completed my booking. Later on 11th may 2019 just after making the bookiing i found rs 2500 cheaper fare on another website, with that reference i made a complaint under best price guarantee programme and to my surprise they said since i have applied discount coupon this scheme is not valid. I was shocked as if i had not applied the coupon fare difference would have been rs 5000 to which they might have given different reasoning. I now have this very bitter experience with mmt and would never recommend this to anyone in future.

Dear team,
I raised a complaint but the result is zero. Your team assured me that my payment will be refunded in 2 to 3 days but it is 8 th day spent and my payment is still hidden somewhere in make my trip pocket. This is terrible experience with you i don't no why my payment is not refunded though i don't take benefits of your services.

Regards
Virpratap singh
Contact and mmt number : [protected]

Payment date : 4 th may
Intermediate: royal castle
Amount paid : 864
Reason for refunde : royal castle denied to take the room.

First we came a few hours early before check in time as our train arrived. They charged us 200 for early check in (Just below 1/4 of total price) even though we said we would check out almost half day early.

We were given room with dusty and sticky floors and cupboards, cobwebs on the bed and general uncleanliness. The ac was hardly better than a cooler without the water cooling fixture. The room itself was tiny. When we complained first we were told all rooms are like that, but the pictures in the website show differently and why take extra money for a larger room designation. This is just plain cheating. Our so called free wifi did not have any signal within room. The phone to call for room service and reception was broken so every complaint trip had to be made physically.

I am not expecting lots of features or amenities. I knew i was booking a budget hotel, but didn’t know it was one that couldn’t even provide what it said it would and would be blatantly lying on the website.

Won’t be ever coming back here or booking another oyo hotel again.

International flight tickets were booked for 2 passengers, it was cancelled by airline and make my trip did not provide my refund. They had sent an email stating that it should take 10 working days but it’s been a month now. Now when i call the cx care, all they do is transfer my call from one department to another and disconnect without informing anything. No supervisor takes the responsibility to take my call. Absolutely insane customer care service

Hi i recently booked a hotel at royal arena in bodrum. I was given a lower category room from the one i booked. When i spoke to the manager they said they do not have a room like that in the hotel. I have all pictures to show the room i was offered bs what i have booked. I have been complaining and waiting for a reply with mmt since 2 days now but no response

My name is varsha. I had booked tickets on spicejet through makemytrip for;

1. 15th march, 2019 from chennai to ahmedabad, at 7:15 a. M. For two passengers. The total air charges amounted to rs. 8, 129. (Pnr - mysswj)
2. And 17th march, 2019 from ahmedabad to chennai, at 7:15 p. M. For three passengers. The total air charges amounted to rs. 13, 661 (Pnr - zbiznj).

Due to regulative directive from the airline's side, tickets on both the days were cancelled. We were assured a full refund amount as mentioned in the message we received from the airline. We booked tickets on a different airline and expected the refund to be initiated. It has been almost two months and we hadn't received a response from the airline. I contacted spicejet, and they said they already initiated the refund process with you, but i still haven't received a refund or any information regarding my money. We are entitled to receive a total of 21, 790 as a refund. I would be pleased if you could refund the amount in full as soon as possible.