MakeMyTrip India Complaints & Reviews

I had booked 2 tickets of confirmed jet airways flight, 9w-313, delhi - mumbai, 13th april, 02:15hrs.in less then 24hrs, i got an sms that flight has been cancelled. Since, i had booked all hotels etc.in mumbai, we had to board a flight as possible. So went to delhi airport and somehow got seats on another jet airways flight which was scheduled for 8am. We waited for 9hrs in airport and boarded the flight. So, i should be getting the refund for the cancelled flight. How can they inform of a cancellation of flight within 24hrs. I have the rights to redeem my full refund for the cancelled flight as per indian constitution. Please help.

I recently published a hotel review on make my trip by mistake and now this review can’t be deleted. Even after calling customer care they said it isn’t possible from my or their end. This is totally unacceptable from a renowned business site like make my trip. Kindly help me and take the required action.
I need it to get it resolved immediately on urgent basis....

As i had booked a bus on the date of 4th may 2019 for my parents. They faced alot of discomfert and harrashment because of bus driver and conducter. As bus was already 2 hours late and parents also went to police station because of driver and conductor as police also enquired my parents. They were also waiting for bus at mayur vihar extension just because of bus driver had given them wrong info about the stop. The time was about 1:00 am at night and they were unsafe and alone. So i please request you to take action regarding this and provide any compensation regarding this mishappening.
Booking id. [protected]

Dear sir,
I had booked 4 tickets in spice jet (To and fro) and my booking id is nf[protected] for june 8th. But today i received a message from spice jet that, they cancelled both the flights due to some problems. They insisted me to request for refund. I did the same. But the amount has not credited yet.
So i request you to do the needful.
Thank you,
Sebi jose. P

Hi - i was booking flight tickets on make my trip app on 11th march, 2019. Due to some technical glitch an amount of rs. 9951 was debited from my account without any ticket being generated.
Please refer the confirmation from
Makemytrip below.

Regards
Aprotiim joardar [protected]

Greetings from makemytrip!

This is regards with your booking id: nh[protected] related to transaction failure.

As per our yesterday's telephonic conversation, we would like to inform you that we had already made your refund successfully processed from pg's end.

Refund processed date: 09 apr 2019
Refund amount: 9951/-
Rrn number:[protected]

It will reflects in your bank account within 3-7 working days or as per your bank's turn around time.

Also, as per your permission, we are marking your query as resolved.

For further assistance, feel free to revert us on this same e-mail.

Thank you for your support and patience.

Yours sincerely,
Naman kataria | helpdesk | makemytrip

I have not received the refund yet and make my trip has also stopped responding to my mails.

Hi,

My name is aman sharma, i have booked a ticket on 22/04/2019 from guwahati to delhi, and made the payment of 4000.00 rupees.

Transaction no - nf[protected]a4.

After making the payment your representative said the payment has been deducted from my account but make my trip did not receive it, however i made the another payment from my credit card on the same time same day successfully.

I have launched a compliant to my hdfc bank to get my money back, they have raised a dispute and given me the 7 days timeframe.

Today hdfc bank has confirmed that the money has been successfully paid to make my trip.

I am really unhappy with the kind of behavior make my is performing with me.
I will go to the consumer court and file a mentally harassment and fraudulent activity by make my trip.

Not really happy why you have acted line this with the customer. I need my money back with compensation or else will sue you so that you will not do it with other customer.

Regards,
Aman sharma

Booking id is nf[protected].
Booked two tickets which was cancelled due to cancellation of flight by jet airways.
The flight date was 25th april.2019.
Amt was 12276/-.
Even while trying to get the call ur number to too busy. Then we have to pay around rs 20000/- for two ticket. For the same route.
Now u have refunding only 500/- aa a token.
I want by full refund of my ticket cancellation which i have paid you.
Since the flight was cancelled not by me.
Overall i have to pay extra for those. Ticket basically u should reimburse.
I want my total refund of. Rs 12276/- booked through u. Which i have made payment to u.
Pls do the needful at the earliest.

Hi,

I have mmt mycash which states i can book flight or hotel on their site only.

But when i try to redeem the cash from wallet it results in error and i had to pay by credit card.

It is very bad experience and the error is also not clear why i cannot use the cash.

This is really horrible experience and you cannot withdraw the cash now, there is no customer service where you can speak to someone the ivrs says visit the site.

Dear team,
I had booked a hotel from mmt yesterday :royal castle" and i make a payment of rs 864 for that, but when i reached their they denied that we did not received your booking and they did not allow us.
We face difficult time their bcz we do not have any other option at that tym it was too late at 8:30pm. We feel that we harrased by you and your intermediate.
Your services are very good as we saw your advertisement but when we face the reality of your services, it is pathetic as we treated yesterday..
My payment should be refunded because we did not use your service. When we call your customer care for help on dates 05/05/2019 she put me on hold for 20 minutes and did not get any revert and then finally i cut the call, without any resolution.

Regards
Virpratap singh
Mmt registered number : [protected].

Dear sir/madam,

This is b. Tirupati rao. I am useing your website for book the flight from portblair to chennai on 04.05.19. This time i received a otp after i enter the otp then show home page error.. After i am trying second time then i get another otp and do the process step wise i got the air ticket.

Unfortunately first attempt my amount was diduct from my account rs. 7502.00.

Account details :

Name : b. Tirupati rao
A/c no: [protected]
Branch: sbi
Ifsc: sbin0000805
Ph no: [protected]

Yours faithfully,

Thank you.

I have been trying to book starottel hotel in ahmedabad paying rs. 11633 via google pay. Money got deducted from my account, but booking failed. I need to get back my money asap. There is no response from the customer service team of make my trip even after repeated messages, except for the automated chat bot response. I have also mailed them regarding the issue. Please do the needful and pay back my money as soon as possible.

My nephew, tried booking a ticket to dubai for me, on 04/05/19 through the make my trip website and unfortunately the payment was denied twice. As the rate of tickets were constantly increasing by the minute, i immediately requested my son to book the same flight for me from clear trip.com
He was successful immediately.
It was only two hours later that i got to know my ticket on make my trip was confirmed.
I was indeed shocked.
My nephew called the office of make my trip and spoke to mr. Ajith. He said that he will have a word with the airline and get back to us.
He assured us that the refund will be done as it could have been a server problem.
So now i have 2 tickets under the same name.
I received an email from make my trip in the evening of 04/05/19 saying that the amount cannot be refunded and that i will have to cancel the booking for which i will get only the airport taxes which is penuts. That also the customer service executive of make my trip tried cancellation the clear trip booking for which i never faced any problems. I spoke to the supervisor of makemytrip (Kolkata) and explained the entire episode to him and he too denied the refund. The amount is quite a big amount and due to the server problem of makemytrip i am going to loose more than 30k
The pnr number of make my trip ticket is oyxclr

The pnr number for clear trip is dvmiqd

Makemytrip booking id is nn[protected].

I am hopeful that this complaint will help me get my refund.

At the time of booking they verified the eligibility of my citibank cedit card and successfully applied the cash back offer code stating that the same would be credited within 60 days of the travel period.
But even after 90 days they do not credit same and blatantly tell my bank that i am not eligible for the offer without any reason.
They give fraudaulent offers to hoax customers to book through their website.
I wih i had booked through some other website who was offering 5% cheaper than makemytrip.

My mmt booking id is nn[protected]
Amount rs 87279.88
Booked on 02 feb 2019

I purchased return tickets of air india from make my trip. It's for mumbai-raipur-mumbai. I did it through your app. I work at an it company so i had faith that app would work just fine.

Little i knew that a nightmare of experience would soon begin.

On whatsapp and email, i received incomplete return ticket. I received ticket only for first connection. Seeing the ticket from raipur to vizag only, i immediately called your customer care number and the lady there told me that there is no ticket in my name from vizag to mumbai. And since there was no ticket in my email too, i booked another flight of indigo. Needless to say that i booked it at a relatively higher fare.

While in the process of cancelling my original return ticket (Which was confirmed to be incomplete by your executive), i saw on indian airlines website that i had my second connection booked already. So clearly i received wrong email, wrong whatsapp and wrong information on the phone call by make my trip. By then i had already booked my second ticket. Then i call up mmt customer care again and again with confidence i was told that i only have my return booked from raipur to vizag and my vizag to mumbai ticket doesn't exist. I forced the executive to dig the records and after sometime she confirmed that, indeed, i have a flight from vizag to mumbai.

None of your tele callers gave correct and complete information on phone and all they wanted was to get done with the call.

I lodged a complaint for refund of my ticket and i was told that someone would get back to me within 24 hours and no one has till now.

I feel stuck after having booked tickets from mmt. Which i did not expect given the technologically advanced world we are in.

This is such a harrowing experience and as a customer i feel helpless. Your money going down the drains because of a stupid customer care person is very disheartening and nobody seems to know what they are doing in makemytrip.

The company first of all advertises that there is 0% cancellation charges but that is not entirely true, they do have cancellation charges. While making a booking through the mmt app the month got automatically changed or somehow it was changed, however i cancelled the tickets within a few minutes as after booking i found the month is diferent. The makemytrip deducted cancellation charges and some amount was left to be returned. The message displays it will be refunded in 48 hrs.

It has been 473 hrs and no refund is received. Moreover every time i call their customer care they have an excuse, earlier it was that it wont be refunded in 48 hrs it will take 4 5 days then it was 10 days and now they asked me to sent bank statement. 48 hrs after sending them the bank statement they are still asking me if i have sent them the statement they don't have any idea and again a new excuse about government policy that refund will come after 15 days and i am forwarding this to my manager.

Booking id - nh[protected]
Phn number from which booking was made - [protected]
Hotel name: oyo 19534 golfer's nest, hotel, shillong meghalaya.

Now make my trip should pay fine for the delay and my loss, they should refund entire sum if they really have some ethics. However i am even going to post review on google and mention entire incident that happened so that people see that before they make a booking with this app.

Really had an head ache with makemytrip. Nearly got 18 promotional sms by today asking to download the app and their offers. Really frustrating. I dono who gave the permission to send sms like this. One or two is fine. Today dated 3/5/2019. Nearly i got 18sms, i am having proof. Ready to visit the court for case. This time i am not leaving these people's. Please file a complaint on them.

Hi... I had booked a round trip flight from delhi to keflavik on 7th nov through mmt in wow airlines. The travel date was 25 jan & return on 2nd feb. I am resident of mumbai so i had booked connecting flights mum - delhi delhi - mumbai. On 24 th jan when i tried to do web check-in it did not happen. Assuming to be a system error again tried on 25 jan morning. Again it did not happen. When call centre of wow airlines was contacted they said flight has been cancelled long back & they have informed all the customers through mail. When i told them i have not received any mail from wow neither mmt, they said there are no communication details with your pnr. This debacle has been caused by mmt by not providing my contact details to the airlines and also not sending me communication regarding flight cancellation so that i could have reschedule my flight. Mmt provided me rescheduling option from mumbai but it was mostly via london which required a transit visa. Mmt staff had no clarity on the visa requirements also through london. All this led to me reschedule on my own next day. I have incurred 90000 more than i originally incurred... Mmt has given me only 20000 & did not give 5000 travel voucher which they had promised on mail. All my budget has gone hay wire & i have incurred a loss of 70000. Also flight refund they gave me after 4 months of flight cancellation. Flight was cancelled on 9 th nov itself which wow airlines has confirmed on call. This means mmt has used my money for 4 months & shamlessly also has not provided the basic communication. It is their responsibility to do the communication when they have all my contact details & they have sent tickets on that i'd & phone number. Then why such error. Also mmt fooled me hotel reservation part. Since my trip was rescheduled my hotel reservation was to be altered by one day. I contacted mmt through mail. They said hotel has rejected the request. When i contacted hotel in iceland directly they accommodated me immediately without any cost. This means mmt has misguided me in this also & wanted to make money out of it. I just want refund of what i have incurred extra i. E 70000 extra. I have all the mail communication from mmt as required to prove them wrong.. It's time we should teach this big brands a lesson & shake their brand value don't know how but something must be done

I have booked a flight from kochi to hyderabad for june 3rd 2019 through mmt (Indigo - pnr/booking ref.: si63wg) (Date of booking - 20th march 2019).

Due to the change in the flight timing i had to cancel the booking as per the guidelines of the airlines on the agreement of a refund. But, now i the mmt shows i am not eligible for a refund.

When i tried to contact them, i found no ways to do that. The customer support lines are not allowing to have a conversation with the officials regarding this. I could not even find an email id to lodge a complaint.

Please find the attached itinerary along with this.

I would like to get the refund as soon as possible.

Please do something.

Hi,

This is in reference with my international travel cancellation by flight. I have tried to connect with customer care (Email, phone and chat) regarding refund status but haven't received any update so far on refund amount promised.

Booking id - nn[protected]
Vadodara - london (Heathrow) - round trip flight
Departure flight - sat, 16 mar

16 mar '19 09:30 pm - bdq - vadodara
17 mar '19 07:00 am - lhr - london (Heathrow)

30 mar '19 09:05 pm - lhr - london (Heathrow) terminal 4
31 mar '19 09:00 pm - bdq - vadodara

Kindly provide an update and process my refund soon. It is already beyond a month!!

Dear sir,

On getting offer from make my trip about rs2 lac credit limit for 9 months emi as travel finance, i hv uploaded the copy of my pan card and dl as demanded through sms and a link sent. No sms for confirming the doc from mmt i hv rec'd rather started getting calls from personal mob nos.
Please look into it and i want confirmation from make my trip through my regtd mail id.
Tkx
Ajoy
Mumbai